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I have had my photon 5 days,bought it from best buy.. lately the screen will go black,i will try to press the top button nothing will happen until i pull the battery or i plug it in. Also today it did that, so i plugged it in and it powered on and i couldnt do anything ... couldnt send a text or call out to anyone .. anyone else having these issues.. might be heading back to bb to swap it out.. sadly the drive is long to bb.
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Also i charged it all the way 2 mins later it was dead..
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foxracinggirl0209 said:
I have had my photon 5 days,bought it from best buy.. lately the screen will go black,i will try to press the top button nothing will happen until i pull the battery or i plug it in. Also today it did that, so i plugged it in and it powered on and i couldnt do anything ... couldnt send a text or call out to anyone .. anyone else having these issues.. might be heading back to bb to swap it out.. sadly the drive is long to bb.
Sent from my MB855 using XDA App
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Haven't had that issue...thankfully. On another note, I've purchased phones from Best Buy and have had them swapped out at a Sprint store. With the issues you're having, I'd definitely get it replaced.
As long as it's within 30 days, bb can exchange it for a new one
foxracinggirl0209 said:
Also i charged it all the way 2 mins later it was dead..
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Most definitely exchange it.
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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I also keep having a feeling it has something to do with the pocket detection mode. Just happened again a few minutes ago. I'm gonna leave pocket detection off and report back tomorrow or until it happens again.
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I've had that problem too, I can see the backlight turn on but the screen stays black. I wrote it off as a bug. It only did it once every few days, and yes I did have pocket detection enabled.
Yeah it seems like a badass feature but if it is causing a bug that annoying ill have to leave it off :/
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Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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I doubt its a dud if I had the same problem.
DWake014 said:
Did it again with pocket detection off. Factory reset? Or did I get a dud phone?
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Factory reset did not fix my issue.
Still happening no matter if pocket detection on or off.
Happen to me once every 2-3 days.
So its probably a software issue bc the button does work. Wonder if this is occurring on alien or homebase
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The pocket detection doesn't work for me anyways.
Sent from my Photon.
Got stuck in sleep again. Gonna try unlocking the bootloader and trying a custom rom later tonight. This is getting on my nerves
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http://droidupdate.info/news/potent...-photon-4g-“sleep-of-death”-issue-forum-talk/
Found a fix for this. Still pretty sad i have to pad the battery cover
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Screen of death didn't hold up to the ghetto mod, updated to the 198_6 sbf, crossing my fingers it will cut down on this issue
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I'm on homebase and haven't had this issue. But I also didn't have it on the stock photon either? Perhaps it's like the OTA update failing for some and not others. I remember reading some people on stock failing and some being able to do it. So I'm not totally sure......But that's something to ponder on.
DWake014 said:
Something is making my photons screen unable to turn back on without a battery pull. Anyone else having this issue? It has happened three times in less than 24 hours.
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DWake014 ,
Did you get this phone recently?
This is a known issue with some phones that went out with a corrupt firmware from Motorola. There is no patch that can fix the firmware from Sprint as of now. I needed to return mine for an exchange. Sprint explained that when it gets to the area on the firmware that is corrupt, as a safety mode it basically freezes the phone and cut the power. That's why it takes a battery pull to restart the phone. There was a large batch released with this bug. I have gone through 4 Photons to get my current one with no freezing issues. I would suggest not going to the same store if possible so you get a different lot # on the replacement phone. Good luck and get that exchanged asap. Peace
My biggest concern is that I got it off of ebay... I know I can bs them and go around the question likes it none of their business but do you think they will hassle me?
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If you have an account and a phone with issues they should replace it. As long as you take it to a tech center. That MAY work.
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Yeah its still a sprint sold phone and I have the protection plan on my account. Shouldn't be too many questions asked. Btw put the leaked sbf on last night and it has been going without any screen of death. I have been shaking it around and putting it down in its front and back and it hasn't done anything. Will keep this updated if it happens again
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If you have the plan you should be fine. I got my Evo from Radio Shack and Sprint covered it. As for the SBF. I haven't flashed the new one. So not sure about it. But I haven't had the sleep of death issue either.
Sent from my Photon via XDA
You are probably fine then, about 4 hours and counting so far off the charger, longest time yet
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I'm glad to hear it's working for you. But yeah, Sprint should take the phone in and replace it as long as it's a software issue, and they don't see you're rooted. which most techs don't care anymore anyway. And you have the insurance. Just make sure it's a repair center.
so, over the past 2 weeks, the data on my phone would randomly drop out completely, then kick back in a few seconds later. it gradually got worse & decided to call verizon. beforehand, i tried the battery pull & then tried cleaning the antenna contacts(didn't work). i ended going through 5 service calls that did not go anywhere. they're supposed to call me back tomorrow & mentioned a phone exchange if the issue persists.
(btw i've been using the 2750 extended battery)
anyway, i decided to remove the extended battery & try going back to the normal for the hell of it. and that fixed the issue.... so now i just need to replace the extended battery door. i feel dumb for not trying it sooner, but also wonder why verizon never mentioned trying it.
I don't have an extender door and was having this issue. I reset the phone pulled the battery took my sim out and ad card. Put all back together and so far so good. Not sure what fixed it though.
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I have the extended battery and while I don't have signal issues I might try soldering the contacts on the door a little to raise em up.
Also, do you use a case? That might help hold it together tighter.
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The data issues many were having have seemed to be fixed, I haven't had my data drop for some time now.
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I am expecting my fifth Rezound in 3 weeks because of data issues. There seems to a lot of people having the same issue lately.
If your near an lte area your phone is consistently trying to search for a signal, and when its searching it's sending information to make sure the phone is supposed to be activated on the network. That's the downfall of Long Term Evolution.
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brisdaddy1207 said:
If your near an lte area your phone is consistently trying to search for a signal, and when its searching it's sending information to make sure the phone is supposed to be activated on the network. That's the downfall of Long Term Evolution.
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I am in my home network that is completely covered by LTE and has been for almost year. It never had this problem till now. I don't think that's the problem.
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dangerousjenny said:
I am in my home network that is completely covered by LTE and has been for almost year. It never had this problem till now. I don't think that's the problem.
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You've implemented LTE in your home network? What hardware/software did you use?
mike.s said:
You've implemented LTE in your home network? What hardware/software did you use?
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Lol, I see what you did there.
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Hello,
If anyone can save me a couple hundred bucks that I dont have, I would appreciate it.
Im running an S-OFF Unlocked DNA with
This rom - http://forum.xda-dev...d.php?t=2141129
and this kernel - http://forum.xda-dev...d.php?t=2021714
I've been running it without issues for two weeks. Today it just wouldnt turn on. It doesnt accept a charge. Ive gotten the white HTC screen to come on for a second a couple times, and I've gotten it to boot up fully once. But after the screen timed out, it wouldn't come on again.
Any help would be appreciated. Dont have money to buy another phone.
I've tried searching. Most people that have boot issues can at least get to a bootloader or recovery screen. I cannot.
Have you tried letting it charge for a long while? I've heard it takes some times up to fifteen minutes for the charging led to even lit.
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motumbo said:
Have you tried letting it charge for a long while? I've heard it takes some times up to fifteen minutes for the charging led to even lit.
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Yea, its been on charger for a couple hours now. It had a good charge when it stopped working also. When I first put it on the charger, the orange light came on. But its gone now.
kkeller87 said:
Yea, its been on charger for a couple hours now. It had a good charge when it stopped working also. When I first put it on the charger, the orange light came on. But its gone now.
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Try a different charger, see if that helps
RLGL said:
Try a different charger, see if that helps
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Tried OEM, car, and different USB to computer. No go
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Open up the phone and try disconnecting the battery and reconnecting it if you feel comfortable doing that. I suggested that to a user having the same problem as you and that fixed it a couple of days ago.
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Jaggar345 said:
Open up the phone and try disconnecting the battery and reconnecting it if you feel comfortable doing that. I suggested that to a user having the same problem as you and that fixed it a couple of days ago.
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hm. let me try that. I think i could manage it.
kkeller87 said:
hm. let me try that. I think i could manage it.
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Let me know how it goes. I hope it works out.
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Jaggar345 said:
Let me know how it goes. I hope it works out.
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well. I've got the back cover off. Watching some youtube videos to figure out where the battery connector is. Do you happen to know which it is?
kkeller87 said:
well. I've got the back cover off. Watching some youtube videos to figure out where the battery connector is. Do you happen to know which it is?
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I personally have never opened up this phone so I wouldn't know. But this is a suggestion that worked for someone else and has also worked when my nexus 7 did a similar act. It wouldn't indicate it was charging and wouldn't turn on but disconnecting the battery and reconnecting it worked for me. I doubt it's something to do with software as you said your set up was working fine for 2 weeks. I'm pretty sure this should fix it for you.
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Jaggar345 said:
I personally have never opened up this phone so I wouldn't know. But this is a suggestion that worked for someone else and has also worked when my nexus 7 did a similar act. It wouldn't indicate it was charging and wouldn't turn on but disconnecting the battery and reconnecting it worked for me. I doubt it's something to do with software as you said your set up was working fine for 2 weeks. I'm pretty sure this should fix it for you.
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Well, I got the battery disconnected and reconnected. Even though the battery sits under the motherboard, the battery has a thin connector that its accessible without removing anything else. It doesnt appear that my problem has been fixed. I guess I wont ever know, my screwdriver slipped off the screw and connected with a pin on the board and sparked. Pretty sure I just shorted the whole thing.
Claim insurance or warranty. It sounds like a hardware problem if that didn't fix it.
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Jaggar345 said:
Claim insurance or warranty. It sounds like a hardware problem if that didn't fix it.
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I should mention it was jtagged. Not saying that was the root cause. But the inside of the phone is definitely different than a stock one. Mobiletechvideos.com put a different film on it than the one it came with. Any chance of warranty or insurance is out.
You can still try to claim it. Most of the time they aren't looking inside the phone. Though this really isn't your fault. It sounds like the hardware failed and that is why it wouldn't charge and boot. But we won't know now. I don't know how jtag works but it could have contributed to it.
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Jaggar345 said:
You can still try to claim it. Most of the time they aren't looking inside the phone. Though this really isn't your fault. It sounds like the hardware failed and that is why it wouldn't charge and boot. But we won't know now. I don't know how jtag works but it could have contributed to it.
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I guess i could still try. Should they happen to figure it out, would they contact me before fixing, replacing, or charging me? I guess thats the part I'm worried about.
I believe they would probably just charge you. Not really sure how it works. I have never paid for insurance and I have never broken my phones.
Take a look at this.
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
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Jaggar345 said:
I believe they would probably just charge you. Not really sure how it works. I have never paid for insurance and I have never broken my phones.
Take a look at this.
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
Sent from my HTC6435LVW using xda premium
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Thanks for the link
Also, IT WORKED! I tried turning it on this morning and it booted fine. I got into recovery and flashed rooted stock. Everything is normal again.
Jaggar345 said:
Open up the phone and try disconnecting the battery and reconnecting it if you feel comfortable doing that. I suggested that to a user having the same problem as you and that fixed it a couple of days ago.
Sent from my HTC6435LVW using xda premium
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THANKS!
For anyone else reading this, its pretty easy to do.
That's great I'm glad your up and running.
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Jaggar345 said:
I believe they would probably just charge you. Not really sure how it works. I have never paid for insurance and I have never broken my phones.
Take a look at this.
http://www.droid-life.com/2011/06/1...ging-full-price-of-warranty-phones-if-rooted/
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Just to add my 2 cents,
I have sent back phones to verizon and asurion for issues and every phone except one was rooted and never had an issue. I even traded in my thunderboolt towards the dna when it came out (they offered me $72.00) and all i did was uninstall superuser/busybox & titanium backup right in front of the rep and my fiance then handed it right to the guy on the spot. He turned it on, made sure the touch screen worked & then said ok, you get full trade in price.
As for the other phones that I sent in, droid eris, incredible and 2 samsung, all with one issue or another, never once did they charge me or call or anything. Got the new phone next day, sent the old one in and thats it. I have never had an issue.
Now I know this may not have happened for every one but I think if you just send it in via mail and not have an instore rep look at it, you will never have an issue. I think if an in store rep sees an issue and realize its rooted, they may flag it in case it goes in for verizon replacement or asurion replacement but just a normal send in should not cause an issue.
Just wanted to vent. Put it down in the WaWa, sometime picked it up, with her purse, and took off!
Android Device Manager, not so useful. Tracked the phone until it was turned off, I sent lock and wrote commands which was accepted but have no clue if it really went through. Verizon says it's dead, even on skell services like frawg.
Asurion replacement coming, rep assured it'll be new and not a refurbished unit. Insurance it's a good thing. Venting over.
Thank God for insurance. Opportunists everywhere. That's why mine is always on hand, in my pocket or on the table in front of me. Sorry for your wife's loss. Hope it's backed up!
Next time you should install the remote tazer app for just these situations.
Sent from my VS980 4G using Tapatalk
sacredsoul said:
Thank God for insurance. Opportunists everywhere. That's why mine is always on hand, in my pocket or on the table in front of me. Sorry for your wife's loss. Hope it's backed up!
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I just got her to keep Google photo backup on. She had been turning it off.
smb209 said:
Next time you should install the remote tazer app for just these situations.
Sent from my VS980 4G using Tapatalk
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Or a way to sort the lithium battery. Explosive "fun".
That sucks someone tried to steal my gf's phone on the bus one day but thankfully there was a cop at the stop that was able to get him. and yes insurance is a life saver!
Someone tried stealing my phone. Unlucky for him I work with a lot of cops and used a plan b app. Locked the phone (to where it can't even be turned off without pin, none removable battery), tracked it as I could then activated a siren function.
Guy was pulled out of a cafe with a siren alarming phone by cops while I unlocked the phone, proving it was mine.
Good thing for insurance though. Never trust provider to track it.
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SweStag said:
... Locked the phone (to where it can't even be turned off without pin, none removable battery),...
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What app did you use?
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tdotM said:
What app did you use?
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I had several installed, but if I'm not mistaken it was the one called Plan B. I believe lookout can do this too though.
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I use cerebus... Good app
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I hadn't been using Lookout on the G2..... but I turned it just now.
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