I've had my Titan for maybe 3-4 months and I am SO sick of my WiFi getting disconnected constantly. Will sell it and get a Galaxy Note instead. Any of you with the same issue?
nope...my titan works great...wifi works without disconnections...at home at work and at all other places im logging in....but i hear that many people have this issue....dont know but maybe a hardware revisions issue...dont hope so...i like the titan....a great phone from htc...and i like wp.....dont want change with anything
Sent from my TITAN X310e using Board Express
Try settings your router to 150 802.11n, instead of 300, the phone specs says 802.11b/g/n(150).
Maybe having the router on 300 the device cant detect it reliably..
Wombat said:
Try settings your router to 150 802.11n, instead of 300, the phone specs says 802.11b/g/n(150).
Maybe having the router on 300 the device cant detect it reliably..
Click to expand...
Click to collapse
What is the 300? I can't seem to find anything like it.
Nope. Mine works fine. Couldn't be happier. If it's only with one particular wi-fi connection, I'd check what channel the router is using. I've had problems before due to my neighbour using the same channel as me.
prgwhiting said:
Nope. Mine works fine. Couldn't be happier. If it's only with one particular wi-fi connection, I'd check what channel the router is using. I've had problems before due to my neighbour using the same channel as me.
Click to expand...
Click to collapse
It's using "auto".
tooly26 said:
nope...my titan works great...wifi works without disconnections...at home at work and at all other places im logging in....but i hear that many people have this issue....dont know but maybe a hardware revisions issue...dont hope so...i like the titan....a great phone from htc...and i like wp.....dont want change with anything
Sent from my TITAN X310e using Board Express
Click to expand...
Click to collapse
This is my experience exactly - totally happy with my awesome phone with one exception: outgoing voice quality. It's horrid. I made the mistake of recommending the Titan to my Dad, and now I can hear how bad I've been sounding to others. When I call him, it's just "What?" "What?" "What?" "What?"
I have had the exact same problems with my Titan, finally had enough when Phone signal started playing up as well. Sent it back to HTC, on the first return they replaced the motherboard and a sensor but when I got it back the problems were worse and I couldn't actually connect to the mobile network. So sent it back, according to them they have replaced additional PCBs and some other sensors. Since getting it back this time it works perfectly, no problems switching automatically between mobile network and wifi for data, voice quality is 100x better and the phone is a joy to use.
TheDisneyMagic said:
I have had the exact same problems with my Titan, finally had enough when Phone signal started playing up as well. Sent it back to HTC, on the first return they replaced the motherboard and a sensor but when I got it back the problems were worse and I couldn't actually connect to the mobile network. So sent it back, according to them they have replaced additional PCBs and some other sensors. Since getting it back this time it works perfectly, no problems switching automatically between mobile network and wifi for data, voice quality is 100x better and the phone is a joy to use.
Click to expand...
Click to collapse
Thanks for the reply. I'm not sure my phone signal have started being crazy but I've noticed that sometimes it's down to zero bars (with the icon over so no calls can come in/out). Maybe it's because of a death-grip of some sort.
Mine worked perfectly during the first 4 months. Then suddenly it wouldn't anymore connect to wifi routers. That is, low signal, does not reconnect, no signal at more than a few meters away from router, etc.
I eventually sent it for repair with clear explanations, but all these ah did was to re-install the software... I got desperate until a few minutes ago when I tried to open and clean the contacts of the back cover. It didn't help, but I tried instinctly to test the wifi signal after applying pressure with my thumbs against the phone's screen, so as to improve the contact with the back cover. Result = instant improvement from 2 bars (2 meters away from router) to 5 bars!
Next step, I opened the back, and with the help of a knife, I bent slightly the metal parts that are used for antenna contacts with the phone. I put the back over and miracle, the signal is now perfect with 5 bars, and without having to press the phone!
Well, I don't know until when the trick will work, and if you attempt to do it, be very careful not to spoil these metal parts. I'm happy for the time being
Prerna said:
Mine worked perfectly during the first 4 months. Then suddenly it wouldn't anymore connect to wifi routers. That is, low signal, does not reconnect, no signal at more than a few meters away from router, etc.
I eventually sent it for repair with clear explanations, but all these ah did was to re-install the software... I got desperate until a few minutes ago when I tried to open and clean the contacts of the back cover. It didn't help, but I tried instinctly to test the wifi signal after applying pressure with my thumbs against the phone's screen, so as to improve the contact with the back cover. Result = instant improvement from 2 bars (2 meters away from router) to 5 bars!
Next step, I opened the back, and with the help of a knife, I bent slightly the metal parts that are used for antenna contacts with the phone. I put the back over and miracle, the signal is now perfect with 5 bars, and without having to press the phone!
Well, I don't know until when the trick will work, and if you attempt to do it, be very careful not to spoil these metal parts. I'm happy for the time being
Click to expand...
Click to collapse
Could u show me some pictures, please?
The way u did to your contacts?
GinCifer said:
Could u show me some pictures, please?
The way u did to your contacts?
Click to expand...
Click to collapse
Mostly likely "Prerna" lifted the contacts upward so as to make contact with the back cover, but since their small/thin they can easily be broken = useless or eventually become loose.
http://wmpoweruser.com/htc-titan-having-antenna-issues/
Celluar Antenna .. Wifi Should be the pins on top
{
"lightbox_close": "Close",
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"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
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Example: I had an iPhone that the home button had to be pushed down very hard to register so i took it apart and noticed that right below the button were two pins .. I slightly lifted them up just a bit and now the button was working without lag... but some time afterwards it started happening again and i tried lifting the pins but they broke and i had to get it replaced.
Voice Quality Issue
drokkon said:
This is my experience exactly - totally happy with my awesome phone with one exception: outgoing voice quality. It's horrid. I made the mistake of recommending the Titan to my Dad, and now I can hear how bad I've been sounding to others. When I call him, it's just "What?" "What?" "What?" "What?"
Click to expand...
Click to collapse
Have you and your Dad gotten any help on the voice quality issue? Have you told AT&T about it?
I'm on my 3rd Titan from AT&T all having the same voice quality problem. I just received my 4th one in the mail today and I'm sure it'll have the same issue!
Personally, I'm getting a little tired of re-installing all the apps and begging Microsoft to delete the old titan from list of 3 devices allowed to play zune content!
i have testet yesterday the voice and music sound quality....i can hear everthing...and the person on the other line can hear me clear too...no muffled sounds.....i have a debranded titan with latest updates...
Sent from my TITAN X310e using Board Express
i had to return my titan because the muffled sound problem was unbearable. Leave yourself a voicemail to test it. I think it may be an app that causes the problem. Test after a hard reset again.
tboy2000 said:
i had to return my titan because the muffled sound problem was unbearable. Leave yourself a voicemail to test it. I think it may be an app that causes the problem. Test after a hard reset again.
Click to expand...
Click to collapse
Not sure that it is an app causing the problem because like I said yesterday, my latest replacement device showed up yesterday (my 3rd) and right out of the box, I called AT&T and they could not hear me. I was practically screaming and all three phone calls, no one could hear me.
Then taking my sim card out and putting it back in an unlocked HTC HD2 to continue working for the day, I later called AT&T back for yet another replacement and they said that they must do diagnostic on it with my sim card in it. So I did that and used my wife's phone to speak to AT&T and they proceeded to call me on my Titan and I answered and they could hear me fine. They asked me to call someone from my contacts list and I did and they too could hear me fine. So either I'm an idiot or everyone that I talk to are liars (including my wife that says she can't hear me).
The phone isn't consistent with the problem. It's like an interference of some sort. I've used it today without problems! Not sure what it is, but I know once I re-install my 200+ apps, call MS and beg for it to be one of my allowed 3 devices and set it all back up, then it'll start acting up again only to start the whole damn cycle over again!
Tooly26, how did you "unbrand" your phone? Is this procedure for Eur phones or US AT&T as well?
Any help is appreciated because I'm really regretting buying this phone.
i think my method works for every provider...but a dont have seen a htc stock rom for us....when u can find a htc stock rom for us i can make step by step instruction...
Sent from my TITAN X310e using Board Express
[email protected] said:
Not sure that it is an app causing the problem because like I said yesterday, my latest replacement device showed up yesterday (my 3rd) and right out of the box, I called AT&T and they could not hear me. I was practically screaming and all three phone calls, no one could hear me.
Then taking my sim card out and putting it back in an unlocked HTC HD2 to continue working for the day, I later called AT&T back for yet another replacement and they said that they must do diagnostic on it with my sim card in it. So I did that and used my wife's phone to speak to AT&T and they proceeded to call me on my Titan and I answered and they could hear me fine. They asked me to call someone from my contacts list and I did and they too could hear me fine. So either I'm an idiot or everyone that I talk to are liars (including my wife that says she can't hear me).
The phone isn't consistent with the problem. It's like an interference of some sort. I've used it today without problems! Not sure what it is, but I know once I re-install my 200+ apps, call MS and beg for it to be one of my allowed 3 devices and set it all back up, then it'll start acting up again only to start the whole damn cycle over again!
Tooly26, how did you "unbrand" your phone? Is this procedure for Eur phones or US AT&T as well?
Any help is appreciated because I'm really regretting buying this phone.
Click to expand...
Click to collapse
Hi, same experience here. I have this problem since I got it out of the box without loading any app into it. I am also using a Titan from ATT. Have you tried to put a tape on the top mic? It helps and improves voice quality. But I have to say even with this fix, the voice quality is still not as good as my old iphone 3gs.
Seems like there's alot of issues with the Titan, not just the WiFi. I'm still leaning towards the Note tho, I do love WP7 but I also have to say I'm a bit tired of the low resolution, it kinda sets me off. Need something fresh really =)
Yes, I am in the same situation too. I am going to give up the HTC Titan and go back to a Android device.
They have repaired my HTC Titan two times, with new mainboard and back cover, but still the outgoing sound quality is so bad in some calls and the WiFi is buggy.
I think the WiFi issue must be some kind of software bug.
And I hate the fact that even 1/30 on the volume is so loud when playing games or watching movies.
And the low res and low dpi screen is more annoying then I thought it would be.
WP7.5 wasnt really what I expected and the HTC Titan was really not the flag ship phone to make it justice.
Related
Do you actually use it as a phone or just as a multi media device?
I had two out of two with big problems and had to go back to my ancient BB and a friend in NH is now on his third and that one has now exhibited the issues on day 2.
I have hearing issues and even with hearing aids my hearing sucks.....so I would love to find that there is a Photon somewhere that works right because I found the earpiece and rear speaker to be wonderful for my hearing issues.
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Yes, I have never had a problem with calls. I have never had freeze ups when answering a call. I didn't have it very long before putting mr3 on it. But the only freeze ups I've had, were when I was plugged in with Wifi on, and tried to turn on usb mode.
Loving this Mopho!
Thanks for sharing your experience.
I use my phone for multiple operations and phone calls have never glitched out on me either. Everything seems to be working properly and I use it all day every day.
Also there is supposed to be an ota update very soon addressing these problems.
Loving this Mopho!
I use ghe MoPho for phone calls as well as Internet browsing. I have not had any problems with phone calls, although I have had some problems connecting to 4G sometimes.
So, yes, as a phone it works perfectly for me.
Sent from my MB855 using XDA App
I also use my phone for everything and haven't had any issue! for me this phone is by far the best i have used both speed and battery life! there are tickets open with sprint and the Motorola and there addressing the issue. so your not alone!
I have to reboot my phone every morning in order to not have the silent call issue. I just flashed the mr3, hopefully it fixes it.
i had a lot of issues with the "silent" calls at first but they seem less frequent now. I look forward to a full fix
Morning kcsheets. Nice to see you here, anyways, I too also use my device for calls (I have an army of kids and a wife that call me often), Sprint is aware of the issue, and no telling when, but it is software related that would need a patch.
Just waiting for that now.
I use my device for everything as I have a demanding job as a technician, but I currently haven't had this issue at all.
I've also never had any problems with the phone freezing or whatever on calls. So far the only time it has froze up on me was yesterday, the phone crashed and rebooted.
I have never had any issues like these. Works perfect for me. Best phone that actually has awesome call quality and awesome speaker quality of any Sprint smartphone. I hate to hear some people are having issues like the OP stated. Sort of hard to believe actually because I've had 0 issues since I've had mine.
I've had one reboot, that's it. No other issues with 2 different Photons. I returned my first one (power button was offset and jiggly, I'm rather picky)...the 2nd Photon is solid in every way. Got both from Sprint.
jfenton57 said:
Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
Click to expand...
Click to collapse
I haven't had any silent call issues, phone freezes, or random shut offs. My MoPho works great and this is the best phone I've had so far!!
No phone problems here.....actually no problems thus far
Sent from my MB855 using XDA Premium App
I'm coming from a Blackberry curve (an old one) and the MoPho phone itself is waaaaay better as a phone. The speaker is much clearer and people on the other end say they hear me better.
However, I switched to Sprint from Verizon and the reception is not as good so there's that. Not the phone's fault though.
No problems with calls - yet, but I've had the phone for less than a week and not made many calls. I have had to reboot after installing some apps but I guess that's to be expected.
jfenton57 said:
Do you actually use it as a phone or just as a multi media device?
.....Seriously...has anyone not had the phone freeze up and shut off, lock up when attempting to answer a call, have calls not come through and simply go to voice mail and not had the silent call issues???
I really need it to be able to be used for voice communications for my personal and professional buisnesses.
Maybe I just need to get one some place other than Best Buy?
Click to expand...
Click to collapse
Mine came from a Sprint store and yes, I've had all but the phone shut off happen to me. I've gotten into the habit of powering completely down once a day to clear out the bugs.
Overall, the phone is exceptional so this quirk/glitch isn't compelling for me to return the phone and hopefully a fix is eminent.
I have had calls that when answered I could not hear the person on the other line, nor could I make calls and hear anything even when it showed a connection. I had to reboot to clear this issue.
So I went into my local Sprint store today and I asked if Sprint was aware of certain issues with the Photon. I know most of the techs there and they checked their internal report list. From what I read on their computer there are known issues that are currently being resolved by Motorola and Sprint. They expect to have an update to correct several issues, the major issue being the silent phone call bug. I asked when the update would be released and they said it was within the month.
At least they are working on issues!
Hello everyone. We got 5 phones during the holidays from Microsoft retail store in LA. Right after we put our sim cards and start using our phones all of us realized that other party can't hear us clearly (as an example when I use my AT&T Tilt 2 other party can hear me way better). Looks like the microphone cuts all high-frequency sounds. Either it's a microphone problem (could be defected batch) or some other settings. We've already checked all possible settings with no success. Does anybody else having the same problem?
Other than that phone is really awesome!
OS version: 7.10.7720.68
Hardware version: 0002
Radio: 16.23.02.26_A_16.27.00.23U
Any suggestions?
Nobody else experiencing this problem?
Is it possible that something is wrong with this particular batch?
TITAN - Lousy Sound Quality - Other Party Can't Hear . . .
I also have most people I call tell me I sound all distorted, (Or occasionally worse.) When I have someone call from my phone to a land line, to me the receiving sound has a buzz, almost tinitus, frequency shifts, & sometimes pulsing of the signal. Don't know if this might be the microphone, transmission, or what, although it seems consistent to my Titan, Occurrs in many places . . .
I'm surprised that no one else (except you) seem bothered. I tried unchecking the signal boost / loudness check, but to no avail.
Any suggestions? How is the sound quality you others are getting? Hope it is just a bad unit that I can swap Friday, or else I'll go back to my HTC AT&T Tilt-2, (the titl-2 is a much inferior phone, but with decent sound.)
My gilfriend constantly complains that she cant hear me too well. I think its because the phone is pretty long and the mic is right on the bottom. She can hear me better when i put the bottom part closer to my mouth. Its quiet annoying. I dont think its call quality but just bad positioning of the mic by htc.
@artzznyzz Where did you buy your phone?
UPDATE on bad / inferior Titan Sound Recepton:
Following a suggestion, I un-set (TURNED OFF) my attentive phone 'flip for speaker' option, so as to NOT automaticially go to speaker only when turning phone over & setting it down for hand free use during a call. This seemed to help some. (But a drag as this was a very nice touch - Most of my usage is in office / for business)
Per 'Cubanaso', above, I am also being more attentive to not holding the phone at the top where the antena may be, and also holding it lower so as to speak nearer the microphone on the bottom edge of the phone. (Why the heck did HTC place the main voice microphone so far out of the line of normal user speach? Maybe an attempt to save $ & go with only one microphone for both normal handheld usage, and also for face down on the table hands free usage? It would seem better to have two good mics, and via software use one for main speach, and the other for noise cancelling input, depending upon orientation.)
(This specialized custom grip is a pain because of aviding so much 'verbotten' contact with the phone - Can't touch the top off/on switch, nor the camera button, nor cover the microphone, nor where the micro-USB charger is attached. Too many restrictions, until new habits are learned . . .)
Anyhow, some more minor improvement, but still inferior sound quality for the person being called (whether they are on their own other cell or landline.)
BALMADOR: I bought mine at the AT&T corporate store on Main St. in White Plains NY. The sales kid, and contract, both promised a 30 day return period.
I am surprised that, of the (presumably) thousands of Titans out there, there are so few complaints about sound quality. Maybe I / we just have the rare problem ? ? ?
Any other insight from HTC, Google, or other web sites, etc.??? (I already checked WPCentral.com, and nothing more there . . .)
There are a few other problems, although not as major as this:
- Some phone numbers within given contacts (entered in outlook 10/ exchange 10) do not display on the the Titan. Seems to be 'Car', and others . . .
- Want access to the file storage space to set up directory structure for downloaded files (like the windows subdirectory structure & access), rather than just dump them into a single place managed by the system, without any identifiers other than the file name.
- The sync & skydrive of files seems random &/or flakey - We do not have the time to debug this.
- The HTC / AT&T issue standard documentation is superficial. (Also there is no WIKI, or no easy to access WIKI yet on XDA Developers, or I can't find it . . . Suggestions ? ? ?)
- Finally, Office Mobile seems generally flakey. For example, - Seems impossible to read & edit any file formats prior to office 2010, - Very difficult in Excel to highlight and drag a several cells, - can't figure out how to copy & paste reliably, etc., etc. . . .
Summary - I want to like & keep the Titan (another unit) so I am still inclined to try an exchange, or return the phone. Does anyone else have any further suggetions? (Maybe wait & try the Lumina 800 some day - What system will that be on, Verizon or AT&T ? ? ?)
Thanks, Art
not a rare problem
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
smokeyb111, could you tell where did you buy your phone?
If you have already exchanged it, can you tell if your new phone doesn't have this problem?
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
Click to expand...
Click to collapse
Same here!
Actually, my phone's earpiece also sounds muffled
smokeyb111 said:
I was constantly told that I sounded "muffled" or "like I was underwater".
....I took my phone to be replaced for a new device....I guess I'll see how it goes.
Click to expand...
Click to collapse
I'm considering this as well as my titan is muffled on caller's end on about half of the calls to an unacceptable level.
Please update us on the results of a swap
Update re Sound Issue - Exchanged Unit : - )
Total fustration, so yesterday I went back to the AT&T corporate store (where I had upgraded from the Titl-2 to the Titan) and traded the Titan in for a new unit.
The trade in transaction took an hour ++, because the staff, although very friendly, cooperative and sincere, had no experience with the Titan (and I have a lot on my phone.) The store did not have or was missing the bluetooth dongle needed for content transfer, etc, etc, etc . . . But we got it done, thanks to my Exchange for Outlook, and e-mail for a few business photos, etc.
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good, (except in very noisy environments); very loud both ends, better / tolerable connections in a few fringe areas where I had trouble with old Titl-2, No complaints on early test calls, etc, etc. I'll update y'all after several more days of experience . . .
So, Status Quo:
- My Titan is a very good phone (only) and decent electronic rolodex, with pretty good mapping / traffic / gps.
But:
- Lots of nagging ??software?? issues, some mentioned in prior post above. These problems seem like quality control programming bugs which should not have gotten through, and should be easy to fix. (Hope so as I really like this phone for my heavy business use!) More to follow.
HELP:
- How about a WIKI page for the Titan P139100 to organize the list of defects needing improvement, and most important, to supplement the superficial HTC / AT&T documentation, user guides? (lots of these problems may be mere lack of information & training for us users . . .)
I've tried to set up the WIKI page, with no luck. Maybe one of you with more experience can either get it started, or private message me with a little guidance . . .
Thanks
Arthur
Anyhow, after 24 hours, it seems to be night and day on the sound issue - Extremely good,
Click to expand...
Click to collapse
I appreciate your feedback and it is encouraging to know that another handset might fix my issue (call quality) with the device. thanks! Think I might try to swap out for another unit when my local store gets more in
OTOH, I don't understand your transfer issues. Do you not have all of your photos and music synced with Zune? also do you have a live account where all of your contacts and calendar is saved?
I don't use Exchange server so maybe it's different but I walked into a store and swapped devices last week (Focus S) and stood there and reset (wiped out) my phone, typed my live account on the new device and walked out of there with all of my contacts calendars and email on the new phone instantly. plugged it into Zune when I got home and had photos and music back as well.
Went online to Windowsphone.com and clicked on all the apps I had previously installed and they too were put back on the phone
For everybody who having problem with the microphone.. I just spoke to HTC Hardware Department. They even not aware of this problem. Please call them and let them know. So at lease they will add this to the known issue list. Their phone # is: (866) 449-8358
For what it's worth, I just got my phone this past weekend. I've only had a few calls so far and no complaints from anyone. I have asked everyone I talked to if they could hear me okay and there was no problem.
I bought mine from a large retailer which hopefully means they go through a lot of Titans and I got a good one.
I did play a video from GoPro today and when I max'd the volume, it was distorted and had static. Haven't had the problem with other vid's so I am assuming it was the vid and not the speaker on the phone.
Decent phone. I was about to blow up when I realized that Outlook Sync was gone but after playing with it for a few hours, I was able to get the Windows Live connector to do it's thing for me. Not 100% happy but pretty close.
Same problem here
I have the same problem. I love the titan, but I have to fix this issue (or return the phone) for the sake of my relationship and work.
It seems as if the noise cancellation software is dumbing down the highs of my voice (it sounds like I am underwater). I haven't experience this problem when using Tango to video chat. I've also read that the problem doesn't exist while recording a video. Just a heads up, people have been posting about this issue in the wpcentral forums. I'm new to the forum, so I can't post links.
Here are the links to WPCentral forum:
http://forums.wpcentral.com/titan/184444.htm
http://forums.wpcentral.com/titan/184445.htm
I've also posted in this HTC forum:
http://community.htc.com/na/htc-forums/windows-phone/f/174/t/14751.aspx
Please put your comments as well. We need HTC's attention to this problem. Now we almost sure that it's not a mic problem (thanks to TANGO). Somehow dialer/phone software (noise cancellation or coding or any other filtering) and may be camera's part are not performing as needed on some units. And it should be fixed or patched.
Just a thought that might help with diagnosing the problem. I have a wired hands free headset (don't like any of the bluetooth devices from inexpensive to way over priced) and if you think it's the microphone or software for noise reduction is the problem, I bet you could try a wired headset and see it the trouble persists. If so, I would go get a replacement phone.
Just a thought.
Can someone who doesn't experiencing a "muffled" effect send me a private message with his phone # so we can make a couple test calls? That way we can really compare and make a better statement.
I've bought a titan for my wife, and had these same mic issues, she sounds muffled, recessed, underwater, got her a plantronics 975, and call quality went from bad, to terific.
Something is definately up with the mic/software on these things. I got the UK version from Clove.
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
matthewhypolite said:
I've since bought a second device for myself, and call quality is horrible, lots of chopping out, bad signal, bad reception. I was later told by my service provider, its a problem with their HSPA network, and the TITAN was not tested on it and may not be properly supported, i swithced off the 3g radio and sure enough all my problems went away, perfect call quality and reception, but no 4g? Sucks. They say they need to do patches on their network before the phone will work properly. But that seems to be a spereate issues, the mic stuff defiantely needs to be addressed. or we all use bluetooth!
Click to expand...
Click to collapse
Maybe I should factor in my location to the lack of problems with my phones audio quality. I live in the Dallas area, home of AT&T, and it's possible the network has been upgraded here and when I travel outside of this area, the quality will suffer as many of you have reported. This could be why some are not having troubles and others are.
1.) Has anyone with the "Bluetooth Problem" rooted their phone and found that it fixed the BT issue.
2.) Did the first OTA cause the BT problem on the Amaze.
I bought my HTC Amaze in January 2012. I didn't have my access to my Plantronic headsets at the time. Before I was able to test the Bluetooth on my Amaze, the first OTA came out. I did the update and all was good. Then my headsets came in and I tried them all (3 total -Voyager Pro HD and Explorer.) The range with the Voyager and Explorer was about 1-2 Ft. I basically had to hold the handset next to the Bluetooth headset. The Explorer had a better reception, but both headsets were distorted with the sound of static and would drop connection with a mere turn of the head. After ICS I now get about 8-10 Ft. with lots of static at anything over 3 feet.
My HD2 running CyanogenMod 7 still gets 30 ft. line of sight. And 15-20 through doors and walls.... I guess I'm spoiled.
Thanks for any answers guys.
Nope. Mine works. I have a jawbone prime. No issues with connection.
Sent From My HTC Amaze 4G Via Someone's Room
Maybe there's an issue with your BT antenna? It could be something as similar to the wifi fix (where you add a small piece of aluminum foil to the back of your case where the antenna is).
I have spent alot of time on the T-mo forum in the last few months. For the most part there seems to be a BT issue with at least "some" of the phones. When I updated to ICS the BT did without question get better. Not great.. but marked improvement. The fact that ICS made it better, along with a few posters stating that their phones BT worked fine prior to the first OTA but went bad after the update, led me to believe that the problem may be software related ...ergo the first OTA. The other people that are having this problem also saw a difference when they too updated to ICS.
One update "allegedly" messed up BT on the phone (some anyway) and another made the BT problem better. Strange....
hasoon2000 and kered424 are you guys running stock ROMs? I haven't rooted a custom ROM up to this point because I wasn't sure if it would actually fix the problem. That is why I was seeking a confimation or denial that rooting the phone would fix the problem. My dilemma is returning the phone. I have not unlocked the phone...but I did do the "Leaked ICS." But that is off topic...
I've been running stock for the longest time, but recently switched to NRG's stock-look rom. I've never had an issue with bluetooth (gb, ics, or nrg). When I was running stock, I was rooted, but I doubt rooting will fix your problem.
kered424 said:
I've been running stock for the longest time, but recently switched to NRG's stock-look rom. I've never had an issue with bluetooth (gb, ics, or nrg). When I was running stock, I was rooted, but I doubt rooting will fix your problem.
Click to expand...
Click to collapse
Thanks for you reply kered424.
I guess what I am really looking for is someone that actually recognized they had the problem and notice a change when rooting a custom ROM onto the phone. I may not find that person here...most people here root without need. I'm all about rooting...I have an HD2 that I still root (my digitizer just went out.) I just do not want to go through the hassle of rooting only to find out that it was the hardware and not the software. I would not even post about this and root the phone...if it were not for the marked impovement when I updated to "Leaked ICS."
It leaves me going: "Hardware?..software?...hardware?...software?"
From your description, it sounds like hardware. Have you tried the aluminum foil trick? That's the only thing I can think of.
Solution to Amaze 4G Bluetooth Issues. Possibly.
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
You are right...I could not find anything showing a diagram or pic of where the antenna is/are located. Hopefully somone will provide you with something. Have tried emailing HTC and outright asking for a diagram?
BlackeyedBandit said:
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
Click to expand...
Click to collapse
Still Still No Adequate Solution to Amaze 4G Bluetooth Issues.
badgerdave said:
You are right...I could not find anything showing a diagram or pic of where the antenna is/are located. Hopefully somone will provide you with something. Have tried emailing HTC and outright asking for a diagram?
Click to expand...
Click to collapse
Me too. I asked them for a service manual as I am a PC technician to let me figure it out but just like Toshiba laptops. Not a chance.
Update: Unfortunately my Bluetooth antenna mod/fix seems to only have solved the connectivity issue indoors as my headset still cuts out every few seconds outside and drops calls like crazy. I feel as though we've all been suckered by HTC as they will neither let us exchange for a smartphone that works properly or provide a solution to those of us who purchased this factory defective off the shelf phone.
I will still continue my efforts to find a way to enhance the antenna but I will probably never buy anything from HTC again seeing as how they've chosen to not deal with and dodge this widespread problem. T-mobile is no longer selling the Amaze that was the Sales person's response when I told them they were selling a defective product today at one of their stores, However, on the T-mobile website they are giving them away for free with new contracts. Those poor unfortunates that take them up on that offer who know no better.
I am going to demand a refund from either T-mobile or HTC but I doubt I will get one.
The salesman at T-mobile said "Nothing beats a wired headset." jerk!
Again I am sorry for jumping the gun but I was certain I had made a significant breakthrough in solving the Bluetooth problem on the Amaze.
BlackeyedBandit: I once read that the very first OTA is what messed up the Bluetooth on the Amaze. Unfortunately I am unable to comfirm this, or deny it. When I purchased my Amaze in Janaury 2012 my BT devices were being shipped to me. Before these devices got to me, my Amaze prompted me to do an update. I did it. When my BT devices arrived none of them had a range of more than 1-3 Ft. without static and/or terminated BT connection. When the ICS update came out the range increased to about 8-10 Ft.
I want to revert back the ROM that was first released to see if in fact it is better. But....I don't want to go through all those changes to find out it doesn't work any better. My phone is still completely stock...because I want to be able to return it soon. I love the phone and only want the BT to work in a manner that I have become accustomed to with HTC products. And to get the video stereo sound quality fixed too.
This is my second HTC device. The first was the HD2. It was a nightmare with WinMo 6.5 on it. I returned that thing 5 times and never got one that worked right. I eventually...with the help of xda members and others, learned the art of rooting. Once I got that down and rooted Andriod onto it, I was in love. I thought that even with all it's faults, HTC made an awesome device. I just needed to figure out how to "tune it up."
So I believed that the Amaze would be super awesome and looked forward to getting it. I feel let down because BT is a must for me. I'm not sure I will buy another HTC product either. This is the second time I have been burned.
BlackeyedBandit said:
Me too. I asked them for a service manual as I am a PC technician to let me figure it out but just like Toshiba laptops. Not a chance.
Update: Unfortunately my Bluetooth antenna mod/fix seems to only have solved the connectivity issue indoors as my headset still cuts out every few seconds outside and drops calls like crazy. I feel as though we've all been suckered by HTC as they will neither let us exchange for a smartphone that works properly or provide a solution to those of us who purchased this factory defective off the shelf phone.
I will still continue my efforts to find a way to enhance the antenna but I will probably never buy anything from HTC again seeing as how they've chosen to not deal with and dodge this widespread problem. T-mobile is no longer selling the Amaze that was the Sales person's response when I told them they were selling a defective product today at one of their stores, However, on the T-mobile website they are giving them away for free with new contracts. Those poor unfortunates that take them up on that offer who know no better.
I am going to demand a refund from either T-mobile or HTC but I doubt I will get one.
The salesman at T-mobile said "Nothing beats a wired headset." jerk!
Again I am sorry for jumping the gun but I was certain I had made a significant breakthrough in solving the Bluetooth problem on the Amaze.
Click to expand...
Click to collapse
This Piece of S was offered as a replacement to FIVE HTC Sensations, followed by a Samsung Galaxy S Blaze?, followed by THREE HTC Amazes...all in 11 months. WiFi doesn't work right. Bluetooth is practically useless on the Amaze, and worse when combined with WiFi. I've used it with three different high-end Bluetooth devices (Plantronics (best-I forget the name), Samsung's best, and the Motorola Sliver Elite. All work find with friends' phones when I've tried to troubleshoot. I've used several WiFi routers, access points, repeaters,etc...still the signals fluctuate, the sound warbles, and the calls get disconnected.
I have LITERALLY spent 49:25 hours on the phone with T-Mobile, and 16:30 hours on the phone with HTC. There has been no resolution. T-Mobile...offered...me...the option (get this...) to pay MORE money and get a different phone. I've spent countless hours on websites (I'm a software developer and systems integrator, so I know my way around) and was unable to get anything working. I've had to hold the phone...in my hand...about 1-2ft from my Bluetooth devices to get them to work at all.
The device is FULL of known issues. Bluetooth & WiFi being the only ones about which I care.
I've also gone back to the T-Mobile store twice (which dialing 611 or the 800-number tells you not to do...but after the HTC Sensation, and then the HTC Amaze issues, I had to choice but to go to the face-to-face supervisors and beg for help.) The first supervisor left T-Mobile and the second one "Jodi" was INCREDIBLY rude to me.
T-Mobile's 611/800-number "customer service" has three times not documented anything - and I was on the phone for 1:30 hours/each.
notperse said:
This Piece of S was offered as a replacement to FIVE HTC Sensations, followed by a Samsung Galaxy S Blaze?, followed by THREE HTC Amazes...all in 11 months. WiFi doesn't work right. Bluetooth is practically useless on the Amaze, and worse when combined with WiFi. I've used it with three different high-end Bluetooth devices (Plantronics (best-I forget the name), Samsung's best, and the Motorola Sliver Elite. All work find with friends' phones when I've tried to troubleshoot. I've used several WiFi routers, access points, repeaters,etc...still the signals fluctuate, the sound warbles, and the calls get disconnected.
I have LITERALLY spent 49:25 hours on the phone with T-Mobile, and 16:30 hours on the phone with HTC. There has been no resolution. T-Mobile...offered...me...the option (get this...) to pay MORE money and get a different phone. I've spent countless hours on websites (I'm a software developer and systems integrator, so I know my way around) and was unable to get anything working. I've had to hold the phone...in my hand...about 1-2ft from my Bluetooth devices to get them to work at all.
The device is FULL of known issues. Bluetooth & WiFi being the only ones about which I care.
I've also gone back to the T-Mobile store twice (which dialing 611 or the 800-number tells you not to do...but after the HTC Sensation, and then the HTC Amaze issues, I had to choice but to go to the face-to-face supervisors and beg for help.) The first supervisor left T-Mobile and the second one "Jodi" was INCREDIBLY rude to me.
T-Mobile's 611/800-number "customer service" has three times not documented anything - and I was on the phone for 1:30 hours/each.
Click to expand...
Click to collapse
Bro I think you have been extremely unlucky with the amaze. Although it does have some issues (capacitative light bleed, camera flash bleed, lower battery life than one would like, and slow development) most of these have been overcome to a great extent. If you are using a case you will have WiFi issues and possibly Bluetooth (I had WiFi issues with cover on, no BT issues) but that's fixible with a silver cigarette foil (or gold as well Iguess) placed in the battery back cover right beside the camera hole in the cover.
BlackeyedBandit said:
I've been reading XDA forums and modding my phones for years and now and at last I may actually have a contribution to make.
Alright all of you suffering with this enormous Bluetooth problem on the Amaze 4G that HTC pretty much refuses to acknowledge or address.
I too purchased an Amaze a couple months ago and was quite satisfied with its overall performance. That is until I received a Bluetooth ipad game controller and set of S9-HD Bluetooth headphones for my birthday. Then the nightmare began. Constant signal loss. If I were trying to text someone the sound would cut out on every key press. The ipad game controller would lose connection before getting through level one on Metal Slug Three played with NEO.emu (an awesome app by the way for its support of that controller). The in call signal quality was terrible and this was after trying multiple headsets. I read about a foil trick to correct this problem but never once found a tutorial on how to do it and the Bluetooth antenna prongs often spoke of were never actually pointed out anywhere. I looked all night for a diagram that would indicate which ones they are. I am guessing the they are the ones on the upper left. Not the top two immediately above the camera. If I am mistaken please make haste to correct me as it will determine the solution I detail. I had to guess I could find no real confirmation of this as they are both top left. Would someone send me a picture of the actual phone with the backing taken off and indicate which leads are to the Bluetooth antenna? As soon as I can confirm this I will post the fix.
I design and repair custom PC's in my free time for the elderly, disabled, and low income and I used that background to do a little experimenting the result was two more 4G bars in my basement and the the headset cutting out once during a three paragraph text. In game sounds were flawless and in call performance was perfect without a single cut out of signal.
As soon as someone discloses where those actual Bluetooth prongs are. I will post the how to and materials needed to perform this very successful solution. Not a 100% but 90% which is certainly better than the 20% us Amaze users have been putting up with.
I'd also like to thank all the developers for all knowledge and effort that goes into making all the cool enhancements and themes I had on my old HD2 and am now leaning how to apply on the Amaze. Hours of fun. You are all very much appreciated and Keep people like me learning new things.
Oh, I am running NRG's latest Aug 6, 2012 ICS Themed ROM release for the Amaze, Stock Kernel, 4EXT (the best!) S-ON, (Bricked my first Amaze with S-OFF).
As soon as I get confirmation of the antenna location and do a little more testing I will post the fix right here (next week or two). I don't want to look like an idiot or give misinformation if I have it incorrect or cause any damagage to anyones phone.
Click to expand...
Click to collapse
I too have the bluetooth connectivity issues. The only reference I could find to an "aluminum foil fix" was actually wifi antenna related. However, the thumbnail image is in this post by darll, 15th November 2011: (Wifi signal affected by phone case) in the Amaze 4g General forum.
BT MAC addresss
hasoon2000 said:
Nope. Mine works. I have a jawbone prime. No issues with connection.
Sent From My HTC Amaze 4G Via Someone's Room
Click to expand...
Click to collapse
Where does the bluetooth get it's MAC address from? (the one under settings/ about/hardware info/ bluetooth address)
chevycowboyusa said:
Where does the bluetooth get it's MAC address from? (the one under settings/ about/hardware info/ bluetooth address)
Click to expand...
Click to collapse
I think it is on the chip, but I'm not certain. It could also be programmed into the part of the phone firmware that is not touched when flashing.
I also want to report that I've had no issues with BT connectivity, and I have connected with about 8 headsets / handsfree over the past year.
My Amaze can get into a problem state with the BT, where the phone does not acknowledge a change in BT from off to on or vice versa. When this happens the phone starts to overheat, and I have to power completely down, and then power on again - at which point it will show the actual BT status. I've been on NRG almost from the start, so I don't know if this is a hardware issue or a ROM issue. I haven't had it happen in a while - I'm now more careful about turning on the BT (the problem seemed to happen when I was accidentally hitting the switch twice). Since I know how to avoid it, I haven't pursued any fixes.
Have you tried replacing the back cover? That seems like the most probable fix.
bluetooth
bluetooth problems?!
Hi, I have a rooted and s-off amaze with nightmare rom. everything is working but bluetooth. I can turn it on and switch to visibility but the problem is it can not find any devices and also it can not be found by others. I flashed some kernels but it did not work. please if u know a kernel that fixes bluetooth i can try it. thanks
BT
artur-x said:
bluetooth problems?!
Hi, I have a rooted and s-off amaze with nightmare rom. everything is working but bluetooth. I can turn it on and switch to visibility but the problem is it can not find any devices and also it can not be found by others. I flashed some kernels but it did not work. please if u know a kernel that fixes bluetooth i can try it. thanks
Click to expand...
Click to collapse
This have anything to do with it?:
http://forum.xda-developers.com/showpost.php?p=54112028&postcount=6
EDIT: Read the other comments in this thread to see what I've tried and what hasn't worked. Thank you!
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
jtc276 said:
I love my Galaxy S5 so far, but currently it's sucking at being an actual phone. On the other end of the phone line, the people I've talked to have complained of the audio sort of cutting in and out like someone is interrupting me. This happens when I'm in quiet rooms alone, so I'm confused. At first I though it was the case on my phone (Supcase), but after replicating the problem for myself, that doesn't seem to be the case. So at this point I'm not really sure if my phone is possessed or if it's a hardware problem. For reference, I'm running XtreSoLite rom and I have a few Viper4Android audio things running. I'm not sure if that could be the problem. Anyway, if someone could help me solve this issue, I'd really appreciate it. Thank you!
Click to expand...
Click to collapse
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
fffft said:
It's certainly not normal. Not with stock firmware or custom ROMs like Phoenix. I have no idea if your custom ROM is a factor, bit it seems unlikely.
Possibly your problems are reflective of being in a location with a weak and tenuous signal strength. Generally speaking dropouts and feedback are data latency issues seen more with Voip and VoLTE calls. You don't have nearly enough information to do more than guess yet.. but I would make your audio app (Viper) to be the prime suspect.
See if you can exempt voice calls from Viper or temporarily uninstall it. Also find out if any background apps are using high CPU and in particular if any audio apps are set to high priority. Find out if you arwe using VoLTE. CPU (power saving) apps?
If you can't narrow it down, make a backup and then revert to 100% stock to rule out hardware issues. Then install apps one at a time, watching for the issue to return. You could also open a carrier support ticket to see if your account is misconfigured, using a low grade codec, etc.
.
Click to expand...
Click to collapse
Thank you for all of this! I'm having an unfortunate week because I'm actually away from home and have very limited internet access, so factory resetting my phone isn't currently an option. However, I did turn VoLTE off and I'll be wiping my cache because I read somewhere that might work. I'll also be watching my apps, but I'm not sure that's the problem. I generally have the same apps on all of the phones I use and this is the only phone people have said I sound bad on. And I don't think Viper is the culprit either because I've disabled it and nothing has changed. So hopefully turning off VoLTE works or simply wiping the cache does the trick. If not, I'll definitely do everything that you recommended because I want to avoid RMAing this device at all costs.
It seems that a factory reset solved the problem. I still have no idea what the problem was, though, but I'm happy it seems to be gone.
So the problem has returned. I factory reset once again and it hasn't done the trick. Everyone is describing it as an echo and telling me they can hear themselves echoing when they speak, although it sounds fine on my end. I don't know what else to do. I have:
Factory reset
Taken the sim out and put it back in
Changed APNs
I don't know what else I can do. Really hoping I don't have to RMA this device. Does anyone know how Samsung is with RMAs?
Bump
Still having this problem. I hope there's someone out there who knows how to fix it.
you ain't alone mine was fine for a while then after the new update it came back i call t-mobile.they put in a open repair tickets as others around my town also complain.my signal is always -114 to -119.they have heard it it when i call them.i get the echo or it brakes up or call turns into noise and then calls drop and they have to call me back on house phone they claim it is a tower/signal issue.??
jtc276 said:
Still having this problem. I hope there's someone out there who knows how to fix it.
Click to expand...
Click to collapse
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
been you had exchange the phone and new one working fine what software is it on NF6 or the new NG3 that would tell us a lot???before i downgrade back to the nf6
420soljah808 said:
i had this on my first two handsets it happened in the first 14 days so i had no trouble going into tmo store and exchanging it twice. people could not hear me and the echo was really bad. third s5 call quality super clear now.
Click to expand...
Click to collapse
I had this same issue as well. I could hear people jsut fine, but when they tried to talk to me, be it over tmo network or through wifi calling, they heard bad echoes and noise. I even did as you did; factory reset and it sorta worked. When it happened again, I cleared caches (the official fix from tmo 611) and that worked for a couple hours. Eventually, they told me to take it back to the store and get a replacement.
I believe it's a hardware issue related to the mic; here's why:
When I'm in my car and on bluetooth people on other end hear me just fine and crystal clear. When I used a bluetooth headset, same thing. As soon as I disconnect from BT and go to just the normal mic, echo pops in.
One thing you can do is call 611 and use the voice prompts. It was so bad on my end that the voice prompts picked up itself (well the echoes from the voice prompts). If you do and the voice prompt system routs you even when you don't say anything (it routes your call because of the echoes) then you definitely have a bad handset.
I was rooted, custom recovery, knox tripped and mailed my phone in. Nothing happened. But they did charge me $20 for a return/replacement fee. The new phone I got works no problem.
Hi all,
Apologies if this question/issue has already been discussed, but I did search the forums and couldn't find anything specific to the issue I've been encountering.
I know that when you first boot up/restart your S6 Edge, the typical volume warning pops up when you try to increase the volume with headphones plugged in, but I've been encountering an issue where my Edge's volume will abruptly drop back down to the 'safe' volume (even after dismissing the warning) when I have my headphones in. A basic example is me turning up the volume louder while walking in a loud area (e.g. near heavy traffic) and while walking the volume will reduce and, upon trying to increase it, I'm hit with the volume warning again.
This has only occurred twice since I've had the phone, and I bought it about a month and a half ago (if memory serves), so it's hard to really know if there's any specific thing that's triggering this. Perhaps worth noting is that I also encountered this same issue once before with my Galaxy S4 (phone I owned prior to the Edge).
I was wondering if anyone else has encountered this issue and knows whether it's a glitch or some additional 'safety' feature Samsung may have added with a firmware update? If it's the latter, then I'll just accept it; but if it's an actual glitch, any ideas on how to resolve it (short of rooting) would be appreciated. Given it's happened on two Samsung phones, I just can't tell whether it's a glitch or some new feature.
Thanks for your help.
Media Volume
Hello,
I have a similar issue with my s6 edge, also about a month old. The difference is my volume turns down to safe volume while playing via bluetooth and works fine with headphones. Every time I listen with bluetooth the media volume turns down within 10-30 minutes. When i turn it back up it sometimes immediately drops back down and other times waits several minutes before dropping to "safe volume". This issue drives me crazy so I called Samsung and was told it is a new safety feature with the edge and there is no way to disable it, which i have trouble believing because i can't find anybody else on the web complaining about this. If anybody else has had this issue before please tell me what to do to disable. I CANT HEAR MY MUSIC!!
Thank you, Mark
Have the same problem when i listen to music in my car via aux, the volume just drops randomly to a barely audible volume. When i put it back up, it can take 2 minutes to happen again or not at all. I just restored my phone to factory and have the same problem. I'm sure samsung are aware though
On my 3rd S6 after some issues with my other two. Now this one is having the volume issue when plugged into headphones and Bluetooth. I don't get the loud volume warning, volume just decreases. Happens often. If I have to get a 4th S6 I think I'll be done with this phone forever.
Eyezayah said:
On my 3rd S6 after some issues with my other two. Now this one is having the volume issue when plugged into headphones and Bluetooth. I don't get the loud volume warning, volume just decreases. Happens often. If I have to get a 4th S6 I think I'll be done with this phone forever.
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I don't think replacing you S6 will do any good. I'm pretty sure this a software problem. Maybe one app we all have installed is interfering with the volume, seems the most logical explanation to me.
polish_pat said:
I don't think replacing you S6 will do any good. I'm pretty sure this a software problem. Maybe one app we all have installed is interfering with the volume, seems the most logical explanation to me.
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It does seem to be a software issue, but it wasn't an issue I had on the previous phones I had. And I don't have any apps on the phone now that I didn't have before, and narrowing down what app we all have that might be the culprit would be incredibly difficult. I've thought about doing a factory reset, but it's so much work to get the phone back up and running.
Eyezayah said:
It does seem to be a software issue, but it wasn't an issue I had on the previous phones I had. And I don't have any apps on the phone now that I didn't have before, and narrowing down what app we all have that might be the culprit would be incredibly difficult. I've thought about doing a factory reset, but it's so much work to get the phone back up and running.
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You forgot one important part. While you might have the same apps, and you might not have had the issue before, the S6 is a COMPLETELY different phone from any previous. First 64bit Samsung, first LPDDR4 RAM, first desktop grade SSD, there are a lot of firsts for the S6. And because of all that, the software had to be completely recoded, and somewhere, somehow, some engineer forgot a comma or an exclamation mark in a line of code and because of that, we are all stuck with that problem until someone finds the origin or samsung patches the bug.
P.S. I've done 2 factory resets in the past 2 week, problem is still here.
polish_pat said:
You forgot one important part. While you might have the same apps, and you might not have had the issue before, the S6 is a COMPLETELY different phone from any previous. First 64bit Samsung, first LPDDR4 RAM, first desktop grade SSD, there are a lot of firsts for the S6. And because of all that, the software had to be completely recoded, and somewhere, somehow, some engineer forgot a comma or an exclamation mark in a line of code and because of that, we are all stuck with that problem until someone finds the origin or samsung patches the bug.
P.S. I've done 2 factory resets in the past 2 week, problem is still here.
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This is my 3rd S6 Edge. The other two didn't have this issue. Although they had a myriad of other problems...
Eyezayah said:
This is my 3rd S6 Edge. The other two didn't have this issue. Although they had a myriad of other problems...
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I can't explain why but all i know is that I can drive for a few days without encountering the issue and all of a sudden i get my volume lowered 15 times on my way to work. Can't be more random than that.
polish_pat said:
I can't explain why but all i know is that I can drive for a few days without encountering the issue and all of a sudden i get my volume lowered 15 times on my way to work. Can't be more random than that.
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Yeah, in a 5 hour road trip over the weekend it happened one or twice an hour. Phone also kept closing Google maps. Luckily I didn't get lost lol.
Media Volume
Ive also reset my phone several times, but this has been an issue since it came out of the box. Just like previous galaxy phones some people experience the problem and some don't. Samsung is no help at all on the issue, like I stated, they tried to tell me its a safety precaution which is complete bogus. Why would some s6's do it and others not, also why even give me the option to turn it up if the software is coded to purposely turn it back down. Completely insane. This will be my last Samsung because I dont enjoy being bull****ted on.
3mark said:
Ive also reset my phone several times, but this has been an issue since it came out of the box. Just like previous galaxy phones some people experience the problem and some don't. Samsung is no help at all on the issue, like I stated, they tried to tell me its a safety precaution which is complete bogus. Why would some s6's do it and others not, also why even give me the option to turn it up if the software is coded to purposely turn it back down. Completely insane. This will be my last Samsung because I dont enjoy being bull****ted on.
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Hey man, don't be frustrated because Samsung, and all other major corporations, use tech illiterate agents that follow a script and click on symptoms on their screen as you tell them and offer you, surprise surprise, a generic solution that probably has nothing to do with anything. Those agents are good for old people thats want to know where to connect the wifi cable, or very tech illiterate people, anybody on XDA (or almost) probably has more experience. Thats why I ALWAYS, ALWAYS ask to be put through to level 2 when calling tech support. And if the agent forces you to speak to him before he can escalate the call, just tell them: "My problem is every time a notification appears, my binary systools interfere with the syntax of the coding lines within the mainframe proxy network in a category 6E cable". At that point, he will transfer you., trust me.
Also, when small bugs like these appear with a small number of users, it is pretty much impossible for anybody to help you if the problem is not common enough. Out of maybe the 20 users on XDA, and just for the sake of the argument, 100 other forum users posting about this, how many of us will actually contact Samsung to report the problem. I have had terrible service over the phone, but one day i tweeted Samsung USA and was able to go through an entire support case on twitter. I had problem with the samsung wireless multimedia speakers with hub, and my problem was not a known problem, and with my help reporting the right information to the agent on twitter, they were able to patch the problem on the next firmware release. I was quite amazed on how their twitter support was knowledgeable.
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If 5 or 6 of you can also send them a similar message, they are bound to answer back and start an investigation
They have already responded to my twitter request but I think they might direct me to Samsung Canada. The problem is their support is far from being as active as the american one, so any american care to join my chat with them?
Here is the link to the chat: https://twitter.com/polish_pat/status/619333214478282752
polish_pat said:
They have already responded to my twitter request but I think they might direct me to Samsung Canada. The problem is their support is far from being as active as the american one, so any american care to join my chat with them?
Here is the link to the chat: https://twitter.com/polish_pat/status/619333214478282752
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I joined. Hopefully this gains some traction and can be figured out.
Eyezayah said:
I joined. Hopefully this gains some traction and can be figured out.
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Awesome, if others join, we'll be able to figure the problem out much quicker. For those that want to join twitter support convo, please head here: https://twitter.com/polish_pat/statu...33214478282752
To put you up to speed, just listen to you music while in safemode for at least a few days, like that we'll be able to know if it's a core OS bug or a 3rd party interference with sound
Media Volume
Hey guys, just wanted to update on what i have going on with my edge volume...I also sent a message to samsung on polish pat's convo...I was told to ship it in for further evaluation and repair. I removed sim card and had phone deactivated from carrier, after this i tested my phone and the issue has not happened since, previously i could not go 3 songs without it turning my volume down, now ive gone hours without it happening. This leads me to believe it must be the fact that it is deactivated or a bad sim card. Tomorrow i will re insert the sim card and see what happens if nothing occurs i will go have it re activated and see if thats what is causing the issue for me. I'll keep you guys updated.
This issue is so random...some guy said he disabled S-Voice and Car Mode and it worked. I don't even have car mode and have disabled S-Voice since day 1. I have not seen the problem in a few days. Been using Google music a lot and streaming my library instead of having it on the phone. Previously most of my issues were with the stock music player but since I restored my phone i didn't sync my music back and have been using only streaming. I did encounter the issue at first with Spotify but have not been listening to music a lot lately so it just might be that.
If you guys have discovered other situations that bring the issue back, please post here and on the Twitter convo with Samsung
Media Volume
Put the SIM card back in 30 min ago and volume has decreased once. Thats not as much as was happening but it tells me something must be up with my SIM card....I will continue observing and let you all know what happens. If it continues decreasing volume i plan on visiting my carrier later today to inquire about a new SIM card. That should be interesting.
---------- Post added at 05:04 PM ---------- Previous post was at 04:56 PM ----------
polish_pat said:
This issue is so random...some guy said he disabled S-Voice and Car Mode and it worked. I don't even have car mode and have disabled S-Voice since day 1. I have not seen the problem in a few days. Been using Google music a lot and streaming my library instead of having it on the phone. Previously most of my issues were with the stock music player but since I restored my phone i didn't sync my music back and have been using only streaming. I did encounter the issue at first with Spotify but have not been listening to music a lot lately so it just might be that.
If you guys have discovered other situations that bring the issue back, please post here and on the Twitter convo with Samsung
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Click to collapse
BTW Samsung has been extremely helpful on twitter. They even DM a few times a day to see how things are going and if i've discovered what the issues may be. Thanks for that tip.
3mark said:
BTW Samsung has been extremely helpful on twitter. They even DM a few times a day to see how things are going and if i've discovered what the issues may be. Thanks for that tip.
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Yes, Samsung are surprisingly awesome at helping client on Twitter. I would have never thought. This is the third time i reach out to them for help and the've been very helpful all the times. Sure, it can take a lot more time to solve the issue as one reply can take a few hours, but it beats speaking with the Indian folks that follow a basic troubleshooting guide on a computer screen and offer the most illogical solutions
Continued issues
Wow, I've been so busy recently that I didn't even have time to jump on here and see the number of responses that have occurred. Suffice to say, it looks like I must have some sort of variation of this issue.
I guess the only thing worth pointing out is that I also had this issue once on my Galaxy S4. A couple of friends suggested that perhaps it was my headphones causing the issue, so I switched over to a different, newer pair. I thought all was going well until yesterday when, 22 days after switching to these headphones on my S6 Edge, the volume decreased to 'safe' level and the high volume warning popped up when I went to turn it up again.
From what I've seen here, though, it affects everyone differently. Some it's constant, some it's very random; some it's for headsets, others it's for Bluetooth, etc. This has to be some sort of software bug and I think I might've just been unlucky to get it on both phones. When I spoke to Samsung they said to factory reset it in case of Malware, but I don't really buy that I could get identical Malware on both phones (and on the S6 Edge within a two-week window of purchase) and the way it manifests itself is through occasionally reducing my phone's volume only when headphones are connected. That seems a little, uh, too specific and pointless for malware to me, haha. I'm not the most tech-savvy, though, so any additional thoughts are welcome - even thoughts related to the possibility of Malware. I just really don't want to have to start my phone from scratch again.
I guess that, for now, all I can do is hope it doesn't get worse (some of you are having a far worse time than I am, which sucks) and that Samsung does roll out some sort of fix. I'm keeping an eye on the Twitter conversation polish_pat started. Have any of you managed to resolve the issues you've been having with the volume resetting/reducing?