My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
IXKastling said:
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
Click to expand...
Click to collapse
Completely untrue. Rooting voids warranty and so that's why he came up with that excuse. Just unroot (this guide is good), and then take it to the sprint store again and don't say anything about root. they should give either a replacement or replace the digitizer. Then you can just root the new phone or root again.
Well the surprising thing is he gave the phone back to me and said he had ordered a replacement phone and that they'd call me when it arrived. This is why I asked, because I wanted to know whether to root my new phone when it came in.
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
This just goes to show that you should read and research before modifying your device. No root has no effect on hardware.
#Root-Hack_Mod*Always\
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
flomexico said:
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
Click to expand...
Click to collapse
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
mreyesems said:
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Do you mean that I could get billed? Or what would be the purpose of the trick?
IXKastling said:
Do you mean that I could get billed? Or what would be the purpose of the trick?
Click to expand...
Click to collapse
They could bill you for service w/out warranty but only if you tell them to.
Sometimes they say things like that because they don't want to go through the hassle of ordering a new phone for you, especially since they don't earn any commission for that kind of help.
Also, technically if you are rooted your warranty IS voided, even though a lot of the time hardware problems aren't related to root at all. I guess what I'm trying to say is they technically aren't aloud to replace a non-warrantied item so they make up a reason why they can't in order to keep the customer at least somewhat understanding.
sitlet said:
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
Click to expand...
Click to collapse
Yup, my impatience screwed me over. I'm probably gonna end up bricking it.
In relation to the thread, rooting doesn't do anything. So yeah, you got got.
Yea, I had the same problem and the store said the same thing. Like others said, it's untrue. The stores will try to avoid the issue but phones should be replaced.
Sent from my EVO 3D on ICS using XDA
Related
To get to the point, people DON'T UPDATE YOUR VIBRANTS and T-MOBILE HANDLES THE ISSUE HORRIBLY! Obviously this is not a universal problem, but if you do happen to be one of the lucky ones that bricks their phone with the update there is no saving it (at least with the help of T-mobile).
I just got off of the phone with tech support and they were less than helpful. After the regular punching in numbers, talking to two different people, and trying to re-boots that everyone with half a brain have tried, they informed me that they would replace the phone but I had to PAY for shipping. While I realize this is a normal policy when it comes to random malfunctions, which may or may not have been the users fault, this is absolutely ridiculous when the problem is 100% their fault. Seriously, T-mobile ships a top of the line phone that has some major flaws and inactivated software (media hub), then breaks the phone with it's official update, and somehow this is MY responsibility to pay to get fixed? The rep even asked if I at this point wanted to add insurance so next time I wouldn't have to pay for shipping and if I wanted to pay extra for expedited shipping! They were trying to make an add-on sale while fixing an issue THEY caused!
That's not even the end of it, because I was so irritated they sent me to a "loyalty specialist" (who sounded like a used car salesman). He rambled on about how he would waive the shipping fee (he made it sound like he just saved my first born child). I told him I appreciated that but it didn't fix the fact that T-Mobile was not handling the issue well. When a large number of phones break from an issue originating from the provider they should either 1) have re-furbished phones (or even set aside new phones if necessary) to replace these broken phones as they come up or 2) offer free over night shipping of the replacement phone. He told me that these options were too expensive for T-Mobile, and that if I like I could sign up for either of their two insurance plans, as they would allow me to do an in-store replacement (he later noted that one of them was only available within the first 14 days of owning the phone...). I couldn't believe they were trying to another add-on sale! The best part being, I later called around to all my local T-Mobile owned stores and none of them have the Vibrant available for in-store replacement (and never have).
So the Cliff-Notes of my rant:
1) DON'T UPDATE YOUR VIBRANT
2) If you did brick your phone, make sure to complain and they should refund the ridiculous shipping charge
3) If you don't own a Vibrant and are thinking about it consider the following (Don't let it stop you, just consider it):
- Still on 2.1, when Nexus One has been on 2.2 for months (and the Galaxy S 2.2 official ROM has been leaked so it does exist in some form.) => Meaning updates are super scarce and extremely late.
- T-Mobile is selling a good phone with many flaws, and their first attempt to fix it bricked many phones (do a google search I am not the only one).
- While it may be better than other companies, T-Mobiles customer service is FAR from flawless
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors.
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Had the same problem but this is a pretty fix using Odin.
If you install an update from an OTA T-Mobile should be held responsible
I don't know about you guys but when you have been a customer for 10+ years, T-Mobile will pretty much suck your balls.
Either way, if you guys rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Yeah why warranty the phone when you can just ODIN and fix it yourself? Do a xda search. If you're gonna use xda to complain at least use it to solve your own problems as well. Unless your phone is hardware locked it is 100 % fixable.
Sent from my SGH-T959 using XDA App
starkiller86 said:
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Click to expand...
Click to collapse
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors
Did you not read that part?
I bricked two stock Vibrants with the update. The second one failed during Mini-Kies update and was hardware locked.
It is a known issue according to the Tech guy that I spoke to while getting my replacement.
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
No, no.
This happened to me, I had a rooted phone I had uninstalled the inflight internet, etc on it and hadn't overclocked or anything like that. Phone kills itself. I went to the tmo store and they only make you pay for shipping if you take the overnight option.
PROTIP - DON'T ASK FOR EXTRA SPEEDY SHIPPING AND THEY'LL PAY FOR IT.
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
watcher64 said:
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
Click to expand...
Click to collapse
Word. That's one of the first things I did when I got the phone and was playing with the features. Switched it from phone storage to memory card.
Sorry to hear you lost photos.
Protip: Pay the damn overnight shipping fee...it'll be deducted from your bill (flex pay) which makes it free: )
Sent from my SGH-T959 using XDA App
Here is the business side
If I am T mobile every time some person has a problem and I offered free shipping, the Every moron would be shipping the device back for Any problem. Way way costly, so that is not going to happen. If you Really believe the phone is factory defective then, pay the shipping and move on. If you messed with it at all then the burden to resolve is yours and be honest about that. Remember the reason people are in here is to customize the phone and improve it. Like the XDA mantra sez.......... It is not just the result... but the journey....
Like one of the other posts stated:
If you rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Gr8gorilla said:
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
Click to expand...
Click to collapse
There is a hardware lock fix now, you really should flash that before you do anything else. Yeah, you run the risk of bricking with the hardware unlock, but it's probably a safer bet than flashing away.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
If you Odin it with the JI6 update, you might still be able to get a working system out of it. Worth a shot to see if you can get it without having to flash to stock first (which will wipe).
With all the time you spent with tech support, you could have found the thread that delineates how to fix your phone and update through odin. Its very easy and, frankly why be on a developers forum when you are not willing to tinker around a bit.
Sent from my SGH-T959 using XDA App
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
As long as the phone still powers on you can still use ADB Pull and save the data from the /sdcard folder. This update isn't a totally bricking the phone (at least it didn't mine) just making the display and inputs not work. To quote Billy Crystal: "He's only MOSTLY dead"
Odin was really simple to reflash the stock ROM and then I was able to do a nandroid restore from there.
The T-Mobile OTA update left my phone only booting to the vibrant screen, but it was a pretty simple fix with Odin. The hardest part was getting the proper drivers installed in windows!
Mini kies wouldnt even let me update,so I rooted and flashed bionix 1.8,works great.**** tmo.
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
mr2t32 said:
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If the update even gets that far...
Something just isn't right about all of this. I think everybody agrees that the random reboots are a result of the recent update and is something that will be fixed by another update. If that's true, why is Verizon swapping out phones for people?
I called Verizon yesterday complaining about the reboots and was told to factory reset my phone as it had been working for other people. I was also told to call back if the reboots continued and that my phone would be replaced. Of course they continued so I called today and have a replacement on its way.
I guess I'm hoping that the phone I get hasn't had the update applied. If it has, what's the point of Verizon sending it? How is it even possible that their tech support doesn't know the cause of the random reboots?
yes i agree it seems a little fishy. but for the average customer rolling back the software might not be the easiest thing to do. not to mention its a PITA.
i would imagine it makes them happy hearing they will get a new phone. i think its just a band aid while they are working on it.
headcheese said:
yes i agree it seems a little fishy. but for the average customer rolling back the software might not be the easiest thing to do. not to mention its a PITA.
i would imagine it makes them happy hearing they will get a new phone. i think its just a band aid while they are working on it.
Click to expand...
Click to collapse
The thing is though, tech support never told me not to update the new phone when it arrives. I won't be updating but there's a lot of people out there who don't keep up with these forums that are going to update and end up right back in the same boat.
Maybe they want to investigate the phones with issues
My advice is don't get a replacemnt for your phone because your giving up a new bought pphone for a refurbished phone. Bad choice in my opinion.
One mmore thing. Verizon is not taking these phone in for investigation. Here merely just a company trying tto make the customer happy that's why there replacing phone. There nothing techy about it. Its just an attempt at customer satisfaction.
I agree with dalrym05. I had random reboots both Before and After i applied the ota. Don't think it has to do anything with the hardware.
Sent from my ADR6400L using XDA App
My wife has had random reboots before the update. Hasn't had any since the update. Mine has had one reboot when I was watching a 2hr video on youtube with a very low battery when it did it. I really think it has something to do with apps not being addressed properly. She has apps I would never use and one was causing an issue, so she pulled it. The lag stopped at that point. If they swap your tb and it reboots, start looking at what is installed.
Sent from my SCH-I800 using XDA Premium App
I just wanted to spread the gospel. If you follow the instructions in this thread, http://forum.xda-developers.com/showthread.php?t=1081230 it has virtually eliminated the random reboots for me. I also had reboots after updating my radio. I used the combo prescribed in this thread and they are gone
dalrym05 said:
My advice is don't get a replacemnt for your phone because your giving up a new bought pphone for a refurbished phone. Bad choice in my opinion.
Click to expand...
Click to collapse
I agree. Unless my phone is practically unusable through no fault of mine, I try to hold off on getting a replacement phone as much as possible.
Sent from my ADR6400L using XDA Premium App
Verizon has acknowledged the rebooting problem and is working with HTC:
http://www.androidcentral.com/htc-verizon-working-thunderbolt-reboots
sprodigy said:
I just wanted to spread the gospel. If you follow the instructions in this thread, http://forum.xda-developers.com/showthread.php?t=1081230 it has virtually eliminated the random reboots for me. I also had reboots after updating my radio. I used the combo prescribed in this thread and they are gone
Click to expand...
Click to collapse
That's great for people who are rooted.
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
While he was entering data he asked if everything else was ok with the phone. I said ya it was pretty sweet, then slipped and told him it sometimes it was kinda buggy and froze some but no worries really.
He looks at me and says oh I'll take a look at it for you. Of course noticing there was an update he told me about it. I told him I'm not one for updates... if it isn't broke don't fix it right?
He looks at me and says "I see, well we will see if this solves your problem and updates to 2.08"
8(
Now I have a phone with a new ear speaker and hboot 1.5
Cheers.
tl;dr sprint tech updated my phone to 2.08 after I told him not too
Take that **** back and say you didn't want the update.
knowledge561 said:
Take that **** back and say you didn't want the update.
Click to expand...
Click to collapse
... and then get terminated by sprint because of their ****ty customer service
like a bau5
are you still S-off? I guess u can flash stock RUU to retain ur old hboot.
You shouldve slapped him
brownhornet said:
You shouldve slapped him
Click to expand...
Click to collapse
I laughed. This made my day.
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
Shoot_This said:
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
Click to expand...
Click to collapse
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
brownhornet said:
You shouldve slapped him
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=qPr-xsQvhgw
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
justj said:
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
Click to expand...
Click to collapse
Download the PG86IMG RUU you will find in the development section
put it on sdcard
boot into bootloader
flash update
type 'oem writesecureflag 3' into a terminal to give s-on
just leave it stock unrooted with s-off.
then they can update all they want and you have a way back.
hell just flash the latest hboot so they have nothing to blame it on.
dowmace said:
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
Click to expand...
Click to collapse
That sucks man, for the OP and you. When I got mine the update thing came up and I told the rep to not update it, he said "ok no problem, just know that updates sometimes fix things" but hit cancel right away anyway.
I guess it depends who you get you know? =\ If I was in your shoes though, I would have just asked for a new one right there since you were just buying it.
same thing happened to me. it sucks
boost happy said:
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
Click to expand...
Click to collapse
This is so absolutely true. It makes me physically cringe when I see people clamoring to unroot their phones because they have to make a visit to Sprint.
They.Just.Don't.Care.
EVERY time I've gone in, I've gone in Rooted, and EVERY time, i've not only gotten exactly the same service I should expect, but usually, end up getting into a conversation with a rep about some new feature that Ive gotten, usually ending up providing dropbox links for apks, advice, etc.
<<bringing it since 2010>>
I am not sure if this will work every time, but when I was in, I left the SD Card in my pocket. When they returned it they mentioned that they were going to update for me but since there wasn't a card in it they couldn't. I have to take out back in. I think it needs to be replaced so hopefully I can get lucky again.
Sent from the Delta Quadrant using XDA Premium App
Yeah, if it's hardware related, what does rooting have to do with that? lol
I have never walked into a Sprint Store in my life with reverted phone software. They take it like it is or I raise hell.
Most, if not all software issues can be resolved by simple trial and error, searching the forums, or a bit of know-how.
Hardware issues are the ONLY reason why one from XDA should ever visit a Sprint Store for phone assistance.
In a case like this, it might be a good idea to temproot and remove the security certs...the phone will download the update, but the actual installation will fail
When I bought my 3d launch day, I told the rep not to even open the box, that I would set it up and if I had problems come back.
With my OG evo I had the speaker replaced twice, both times, fully rooted with cyanogenmod. Told him I tried on stock rom and speaker was still distorted. Both times, replaced with no problem.
As mentioned before, they don't care so long as they have common sense. If it is an obvious hardware issue don't sweat it.
<-- Sprint Lead Tech
Ok I'm a lead tech at an S&R location in TX. I root every phone I get and encourage my customers to do the same (if they seem capable). While Sprint discourages rooting phones, they eliminated the prior rule about not working on rooted devices a while ago. The only thing techs won't be able to assess is software, unless they're like me and love seeing rooted devices. That being said, any and all hardware issues are to be fixed as stated by Sprint Service and Repair policy. Best thing is to just be honest and let the tech know what's going on and why you don't want anything updated. I'll keep working on pushing phone unlocking from the inside, you guys keep making progress in development.
Let me know if you guys need anything.
Hey XDA. Well, today I went to sprint to get a replacement. Issues were: Reboots, Lock Ups, Overheating, and launching apps causing reboots. I explained how this happened after I finally updated to OTA 2.17, they said they will run their tests
(I say BS). I explained that obviously that whatever is going on with my phone "they wont see it" (they will say that nothing is wrong with it) Now, I'm stuck without a phone until tomorrow. After the first time I went there, he said that they needed my SD card. I said BS, why?, I said that the phone is rebooting without the SD Card, I even took the phone while frozen at the lock screen. He said that the ticket # said that I was only claiming to have issues with Spider Man 3D. I immediately flamed up! I said that it overheats, has constant reboots, freezes, AND THAT SOME APPS REBOOT THE PHONE! He said that he will tell the techs to re check it. I'm hoping that they get the lockups, As I also told him that I hard reset the phone 3 times, he said that they will test it. I'm starting to regret my EVO 3D
Yes, I've rooted, unrooted, and am familiar with the term RUU.
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
No, the problem arrived after unrooting. I did not create it. Rooting doesn't create problems if you know what you're doing.
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Troyboytn, you're AWESOME
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Best of luck to ya man. I hope there is a smarter than average tech there that can actually do something for you, if not, my advise to you is to call Sprint customer service at the next sign of issues and just politely tell them of your problems and experiences and that you would like a new phone. It's usually as easy as that.
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
yousefak said:
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
Click to expand...
Click to collapse
Yeah Bro, Thanks, I got insurance, I just don't want to pay a $100 fee. I want to see if I can haz it for free first.
flooppoolf said:
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Click to expand...
Click to collapse
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
DarkManX4lf said:
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
Click to expand...
Click to collapse
You have better chances if you go to like a retail store not a corporate 1. Like in the mall or something. They aren't really Sprint.
But I have also had problems.
And I also hate Sprint customer service.
Sent from my EVO 3D using xda premium
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
Are you ****ing serious?
getmadnow said:
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
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See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
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Unless you caused the damage while you were rooted and it only showed up after you unrooted. How is anybody to know?
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
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Are u listening to urself? Use some kind of logic with what ur sayin. If the phone was fine when u got it....u rooted it and it was fine.....u unrooted and now there is a problem.....where do u think the problem is? U really feel sprint is at fault for this? Are u ****in kiddin me? Its people like u that shouldnt be ****in around with their phone if ur goin to blame other people when there is a problem......everyone knows when u start messing around with ur phone there is a risk of u ****ing it up.....and u Sr. did exactly that.....so dont blame sprint for what u did.
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
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Was it unnecessary? For all we know he could have made this thread to justify his means in messing his phone up. Do you have proof that he did everything correctly? Do we know if he unrooted right before he brought it in? And what does your friends"never been rooted phone" have to do with a phone that's been rooted and unrooted?
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
I have a quick question. How did you root the phone? Were you 1.5 hboot and did the brick method to root it? That is how I rooted mine and it started getting hot so I put it back to stock and took it in. They told me they were going to replace it for me andI had a new one the next day.
I was having issues with the EVO 3D that I originally got with the service at Sprint; the phone radio completely stopped working for me. Took it to the local Sprint store and they wanted to charge me $30 for something that was not my fault as the phone was unrooted and used with normal apps. Hoping it doesn't happen again as it took a week and a half for HTC to "repair" (replace) and return it.
gilbydakid said:
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
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lol. I love cheese and crackers!
troyboytn said:
lol. I love cheese and crackers!
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Me too, I prefer the pre made ones.
Just brick the damn phone and take it in with the brick method from the downgrade. This thread is either too funny or to much drama. I'd prefer you just get your phone and get it replaced if you have had problems. Rooting isnt going to cause it if you had tried multiple roms and clean wipe configurations. Just soft brick it with the method and be done with it.
I personally have a Evo 3d that the digitizer has been going out for months now. I haven't got it replaced, but you can rest assured when you bring it like that to another store, that they are gonna look for watermarks and other signs of failure. If you don't show any other signs and it won't boot, then they are going to replace it.
Just wondering if anyone else is having this issue. Today while using my phone in different apps the phone would suddenly stop recognizing touch input and while I wasn't touching it the apps would behave as if someone was touching it all over. I'd try exiting the app, but the capacitive buttons would not function. I hit the power button and when I came back from the lockscreen I was able to exit and everything worked for a while. Then it started happening again. I did a restart and it was still happening. Turned the power completely off, left it for a while, and then turned back on and haven't noticed it again, but haven't been using it much.
I've been on meanrom for a couple days and this just happened today. Anyone else experience something like this? I'm hoping it doesn't happen again and if it does that it isn't a hardware issue. A real downer if I have to flash it again because I just got everything the way I like it, but I'd rather do it again than have to send it for repair.
Could be the kernel, are you using an overclocked kernel?
Yes, I believe meanrom comes with an overclocked kernel. I would get the non-overclocked version if I could, but that doesn't seem to be an option. I'd ask about the issue in the rom thread, but I can't yet.
FrankthaTank said:
Yes, I believe meanrom comes with an overclocked kernel. I would get the non-overclocked version if I could, but that doesn't seem to be an option. I'd ask about the issue in the rom thread, but I can't yet.
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MR 4.8.1 comes with [email protected] default and 1.5ghz and 1.8ghz as options check the MeanROM-ICS folder for the othe 2 options
Some kernels undervolt as a way to conserve power, they use other tricks like predetermined voltage stepping and may have modified governors as well. Any one of those can cause issues with hardware, then again it could be a simple ground issue with you phone. Have you tried pressing the edges of the screen? It may not be sitting correctly, the og EVO screens would have issues with grounding when the screens for what ever reason would start lifting.
Ah, thanks! I'll give that a try.
Seriously you guys are freakin awesome. And so fast. Thank you! XDA is lucky to have you guys. Glad I joined. :victory:
FrankthaTank said:
Ah, thanks! I'll give that a try.
Seriously you guys are freakin awesome. And so fast. Thank you! XDA is lucky to have you guys. Glad I joined. :victory:
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Sounds like a digitizer issue to me.
Sent from my EVO using xda premium
That may very well be the case but, digitizer issues can still be attributed to a ground fault, undervolting or voltage stepping. I'm sure op will let us know, I too am leaning towards hardware failure though
Bad news. I tried one of the developer tools that shows a line for pointer location. It appears I have a dead zone. I had tested out this tool before and it was a constant line, but now it always skips over the same spot (a horizontal strip). It came back briefly, but now it seems to be really dead.
I might try a full wipe and flashing another rom, but this does seem to be a hardware issue. Really disappointed since I just got the phone. It never got rattled or dropped or anything. I guess I'll have to go for repair, but anyone know if there's a chance that I can get the repair guy to leave s-off? Also through TEP there shouldn't be a deductible for repair, right?
Thanks again om4 and bigdaddy619 for all the assistance.
A lot of sprint repair centers no longer work on damaged screens. They don't have any legitimate reason not to either. Sucks to have to get it replaced
om4 said:
A lot of sprint repair centers no longer work on damaged screens. They don't have any legitimate reason not to either. Sucks to have to get it replaced
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Had to get a replacement, but figured out why the Sprint centers don't do screen repairs anymore. According to the repair person at the store I went to, the insurance felt there was some fraud going on with the employees selling screen parts. Apparently there is a big market for smartphone screen parts. So the policy is that phones must be sent in for a refurbished replacement if the problem is with the screen. Since mine was new though, I got a new replacement.
I was told that it was due to the overall cost....what you said makes way more sense. Way to go dbags, making things so much more complicated for regular customers