Hey XDA. Well, today I went to sprint to get a replacement. Issues were: Reboots, Lock Ups, Overheating, and launching apps causing reboots. I explained how this happened after I finally updated to OTA 2.17, they said they will run their tests
(I say BS). I explained that obviously that whatever is going on with my phone "they wont see it" (they will say that nothing is wrong with it) Now, I'm stuck without a phone until tomorrow. After the first time I went there, he said that they needed my SD card. I said BS, why?, I said that the phone is rebooting without the SD Card, I even took the phone while frozen at the lock screen. He said that the ticket # said that I was only claiming to have issues with Spider Man 3D. I immediately flamed up! I said that it overheats, has constant reboots, freezes, AND THAT SOME APPS REBOOT THE PHONE! He said that he will tell the techs to re check it. I'm hoping that they get the lockups, As I also told him that I hard reset the phone 3 times, he said that they will test it. I'm starting to regret my EVO 3D
Yes, I've rooted, unrooted, and am familiar with the term RUU.
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
No, the problem arrived after unrooting. I did not create it. Rooting doesn't create problems if you know what you're doing.
gilbydakid said:
So it's probably a problem you caused since it's been rooted. and now you're upset because they may not fix a problem that you created?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Troyboytn, you're AWESOME
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Best of luck to ya man. I hope there is a smarter than average tech there that can actually do something for you, if not, my advise to you is to call Sprint customer service at the next sign of issues and just politely tell them of your problems and experiences and that you would like a new phone. It's usually as easy as that.
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
yousefak said:
Sometimes, you really have to just flash the customer service person if you want something done.
Don't take my advice
----------------------
Seriously, though, this is one reason why I got insurance. You don't have to deal with their bull****.
Click to expand...
Click to collapse
Yeah Bro, Thanks, I got insurance, I just don't want to pay a $100 fee. I want to see if I can haz it for free first.
flooppoolf said:
My point exactly. Thanks Bro. See, the Sprint Rep kept telling me that his gonna do a "Hard Reset" after telling him I did that more than 3 times, and the problem persists. I wanted to speak to one of the techs, maybe they would know what was actually happening.
Don't ever misunderstand rooting. It is basically stock with customization.
Click to expand...
Click to collapse
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
DarkManX4lf said:
You can tell them you did a hard reset a 100 times. It won't matter to them. They have to follow process and procedure to test your phone for your issue. Yes this may sound stupid and yes the tech may give you a bs answer. It happens.
What you can do is try a different Sprint store.
And like others say, I advise to get insurance. It does help a lot.
Click to expand...
Click to collapse
You have better chances if you go to like a retail store not a corporate 1. Like in the mall or something. They aren't really Sprint.
But I have also had problems.
And I also hate Sprint customer service.
Sent from my EVO 3D using xda premium
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
Are you ****ing serious?
getmadnow said:
Actually that comment was completely necessary....he did say the problem started happening after unrooting the phone. U made the decision to root and unroot ur phone to begin with.....I dont see ur logic for being mad at sprint for a problem that u created.
Click to expand...
Click to collapse
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
Click to expand...
Click to collapse
Unless you caused the damage while you were rooted and it only showed up after you unrooted. How is anybody to know?
flooppoolf said:
See, People like you don't belong here. If my phone was Okay rooted, and if I unroot via RUU. The phone goes back to stock, as in, how it came back. The problems started after unrooting.
Click to expand...
Click to collapse
Are u listening to urself? Use some kind of logic with what ur sayin. If the phone was fine when u got it....u rooted it and it was fine.....u unrooted and now there is a problem.....where do u think the problem is? U really feel sprint is at fault for this? Are u ****in kiddin me? Its people like u that shouldnt be ****in around with their phone if ur goin to blame other people when there is a problem......everyone knows when u start messing around with ur phone there is a risk of u ****ing it up.....and u Sr. did exactly that.....so dont blame sprint for what u did.
troyboytn said:
This comment was completely unnecessary. Just for the record, my best friend also had these same issues on a 3d that had never been rooted....mine on the other hand has been rooted to hell and back and always stable. Real issues do arise, rooted or not....it doesn't mean he caused the issues and yes, most Sprint techs are completely useless to resolve these sort of problems.
Click to expand...
Click to collapse
Was it unnecessary? For all we know he could have made this thread to justify his means in messing his phone up. Do you have proof that he did everything correctly? Do we know if he unrooted right before he brought it in? And what does your friends"never been rooted phone" have to do with a phone that's been rooted and unrooted?
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
I have a quick question. How did you root the phone? Were you 1.5 hboot and did the brick method to root it? That is how I rooted mine and it started getting hot so I put it back to stock and took it in. They told me they were going to replace it for me andI had a new one the next day.
I was having issues with the EVO 3D that I originally got with the service at Sprint; the phone radio completely stopped working for me. Took it to the local Sprint store and they wanted to charge me $30 for something that was not my fault as the phone was unrooted and used with normal apps. Hoping it doesn't happen again as it took a week and a half for HTC to "repair" (replace) and return it.
gilbydakid said:
If someone tells you the moon is made if cheese you gonna grab a box crackers?
S3nt from my 3D wond3rland
Click to expand...
Click to collapse
lol. I love cheese and crackers!
troyboytn said:
lol. I love cheese and crackers!
Click to expand...
Click to collapse
Me too, I prefer the pre made ones.
Just brick the damn phone and take it in with the brick method from the downgrade. This thread is either too funny or to much drama. I'd prefer you just get your phone and get it replaced if you have had problems. Rooting isnt going to cause it if you had tried multiple roms and clean wipe configurations. Just soft brick it with the method and be done with it.
I personally have a Evo 3d that the digitizer has been going out for months now. I haven't got it replaced, but you can rest assured when you bring it like that to another store, that they are gonna look for watermarks and other signs of failure. If you don't show any other signs and it won't boot, then they are going to replace it.
Related
My wife's EVO 3D, completely stock, S-ON, never installed the OTA update.
The phone was on and she had it in her pocket and felt it vibrate, when she looked at the phone, it was booting up but it appeared to be stuck in a boot loop. She said she saw it rebooting itself (just the initial sprint splash screen) several times before she pulled the battery.
She re-installed the battery, but the phone wouldn't turn on. So she left it alone and brought it home.
The reboot loop was a bit concerning to me, but the phone not turning on sounds like a drained battery. So, I put it on the charger (AC power adapter) for about an hour (orange led is lit).
When I turn it on, I see the boot screen (HTC -> Sprint -> 3D -> Sprint) and then the screen goes black. The soft key LEDs are stuck on the entire time. but nothing happens. I let it sit like that for 10 minutes and it never boots. I've tried several times with the same result.
I can get into hboot (Volume-down + Power)... Almost feels like a corrupt stock ROM?? I can check the CRC, but I don't know the correct values... And no one has tried to root or flash it. I asked if she might have accidentally started the OTA update, but she says not likely...
I've searched the forums here and various others, and it seems all not-booting and endless-boot-loop issues are all due to people trying to root or flash an image.
So.... I don't have a whole lot of experience with Android... What's the next step before attempting a factory reset or bringing it back to Sprint?
Thanks!
EDIT: Typos
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Sent from my PG86100 using XDA App
You said you can do a factory reset? I'd say do that first before trying anything else. If it works, then the only thing she has to worry about is taking 30 minutes of her time to re-set up her phone.
Sent from my PG86100 using XDA App
^^^You can do that or you can take it back to sprint store or a repair spot and possibly get a new one. Custom firmware would knock those bugs right out, so maybe its a sign. Your wifes' phone is ready to be rooted. Hey, I'm just saying...
My "DU4L C0R3 SH00T3R" shot you down in 3D! Screw Tupac. "A,O,S,P BACK!" >_
Try removing the SD card and see if it will boot up properly. I had that happen to me once (boot loop and all). Phone would boot fine without the SD card.
I ended up having to format the SD card (connected to my PC with a card reader). That solved the problem.
This happened to my phone once. A factory reset from the bootloader fixes it good as new. It's been like a month and a half since then and I have had no problems since then.
boom!! from my shooter
Quick update -- phone finished charging... Green LED now... and still same behavior... Thanks for all the replies guys!
iModMM said:
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Click to expand...
Click to collapse
I want to see if I can get her a working phone tonight instead of sending her off to the Sprint store tomorrow, waste a bunch of time, and having them just do a factory reset anyhow.
DDiaz007 said:
You said you can do a factory reset? I'd say do that first before trying anything else. If it works, then the only thing she has to worry about is taking 30 minutes of her time to re-set up her phone.
Click to expand...
Click to collapse
Yeah... This was my first instinct, but just wanted a sanity check here on the forums first...
r0cky0790 said:
^^^You can do that or you can take it back to sprint store or a repair spot and possibly get a new one. Or maybe this is a sign. Custom firmware would knock those bugs right out, so maybe its a sign. Your wifes' phone is ready to be rooted. Hey, I'm just saying...
Click to expand...
Click to collapse
I know! I had her not install the OTA because I had intended to root the phone... I'm so tempted to just root the thing and flash something nice, but I don't want to risk it in case it is a more serious problem and we need Sprint to replace it... Maybe if the factory reset fixes it for a couple of weeks, then I'll consider again...
mvansomeren said:
Try removing the SD card and see if it will boot up properly. I had that happen to me once (boot loop and all). Phone would boot fine without the SD card.
I ended up having to format the SD card (connected to my PC with a card reader). That solved the problem.
Click to expand...
Click to collapse
Sorry I forgot to mention it in the original post, but did try re-seating the SD card and without the SD card... both exhibit the same behavior.
DJ1994 said:
This happened to my phone once. A factory reset from the bootloader fixes it good as new. It's been like a month and a half since then and I have had no problems since then.
Click to expand...
Click to collapse
This is what I wanted to hear.... Someone else with the exact same issue and a fix... I think I'll factory reset it now... I warned my wife that she will lose high scores and text messages. She didn't care about the texts, but was sad about losing her progress in Angry Birds! lol.
---------- Post added at 10:57 PM ---------- Previous post was at 10:34 PM ----------
Okay.. Factory reset went well... Restoring settings and apps now... Thanks for the help guys!
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Sent from my PG86100 using Tapatalk
ktrotter11 said:
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Noooo, he can root and solve the problem that way. Just visit Haus's stock ROM thread, and he'll have everything there for you. A stock rooted ROM with all the OTA firmware fixes available for download. Just root first.
This is assuming you live in the U.S, and own the Sprint Evo 3D (CDMA).
ktrotter11 said:
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Click to expand...
Click to collapse
Is this kind of failure a known issue with the original stock firmware? I'm not going to take the OTA to keep my options open for rooting in the near future.
DDiaz007 said:
Noooo, he can root and solve the problem that way. Just visit Haus's stock ROM thread, and he'll have everything there for you. A stock rooted ROM with all the OTA firmware fixes available for download. Just root first.
This is assuming you live in the U.S, and own the Sprint Evo 3D (CDMA).
Click to expand...
Click to collapse
Yeah.. I know not to take the OTA... I'm going to root it eventually.
I looked through the complete list of ROMs and didn't see Haus mentioned anywhere... Am I missing something?
Also, is there a common consensus on the top two or three Sense ROMs for the EVO 3D?
ken830 said:
Is this kind of failure a known issue with the original stock firmware? I'm not going to take the OTA to keep my options open for rooting in the near future.
Yeah.. I know not to take the OTA... I'm going to root it eventually.
I looked through the complete list of ROMs and didn't see Haus mentioned anywhere... Am I missing something?
Also, is there a common consensus on the top two or three Sense ROMs for the EVO 3D?
Click to expand...
Click to collapse
Here http://forum.xda-developers.com/showthread.php?t=1223979
Sent from my PG86100 using XDA App
iModMM said:
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
*14 days if bought on the 16th.
Try these things:
- Take batter off and hold power button down for like 10 secs, put battery back in.
- Download the RUU from a thread in the development section and flash it (it will replace everything back to stock).
That SHOULD fix it, if its a software issue, if it doesn't, or it still continues to act funky, just take it back to Sprint and demand a new one since you're within your 14/30 days.
Make sprint replace it the phone will be doing the so thing after resting it or trying any other trick its a software issue belive me I had 5 replacements because of software issues
Sent from my PG86100 using xda premium
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
While he was entering data he asked if everything else was ok with the phone. I said ya it was pretty sweet, then slipped and told him it sometimes it was kinda buggy and froze some but no worries really.
He looks at me and says oh I'll take a look at it for you. Of course noticing there was an update he told me about it. I told him I'm not one for updates... if it isn't broke don't fix it right?
He looks at me and says "I see, well we will see if this solves your problem and updates to 2.08"
8(
Now I have a phone with a new ear speaker and hboot 1.5
Cheers.
tl;dr sprint tech updated my phone to 2.08 after I told him not too
Take that **** back and say you didn't want the update.
knowledge561 said:
Take that **** back and say you didn't want the update.
Click to expand...
Click to collapse
... and then get terminated by sprint because of their ****ty customer service
like a bau5
are you still S-off? I guess u can flash stock RUU to retain ur old hboot.
You shouldve slapped him
brownhornet said:
You shouldve slapped him
Click to expand...
Click to collapse
I laughed. This made my day.
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
Shoot_This said:
God I just need to vent......
My ear phone speaker was blown so I cleared everything, reverted to stock with hboot 1.4 and s-on and took it to the store and asked them to fix the ear piece for me.
Click to expand...
Click to collapse
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
brownhornet said:
You shouldve slapped him
Click to expand...
Click to collapse
http://www.youtube.com/watch?v=qPr-xsQvhgw
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
justj said:
can you please let me know how to revert back to stock and s-on? I have to take my phone to repair as well but don't knpw how to turn back to stock.
cheers!
Click to expand...
Click to collapse
Download the PG86IMG RUU you will find in the development section
put it on sdcard
boot into bootloader
flash update
type 'oem writesecureflag 3' into a terminal to give s-on
just leave it stock unrooted with s-off.
then they can update all they want and you have a way back.
hell just flash the latest hboot so they have nothing to blame it on.
dowmace said:
That sounds like a sprint rep, when I bought my 3d the guy was activating it on my account and then said oh there's an update available let me get that for you, even after I specifically told him DO NOT UPDATE THIS PHONE. He just did it anyway like an ass.
Click to expand...
Click to collapse
That sucks man, for the OP and you. When I got mine the update thing came up and I told the rep to not update it, he said "ok no problem, just know that updates sometimes fix things" but hit cancel right away anyway.
I guess it depends who you get you know? =\ If I was in your shoes though, I would have just asked for a new one right there since you were just buying it.
same thing happened to me. it sucks
boost happy said:
Never revert to stock for hardware issues. I pay every month for insurance, they will fix the phone. Most say that my phone is awesome & can I root theirs
Click to expand...
Click to collapse
This is so absolutely true. It makes me physically cringe when I see people clamoring to unroot their phones because they have to make a visit to Sprint.
They.Just.Don't.Care.
EVERY time I've gone in, I've gone in Rooted, and EVERY time, i've not only gotten exactly the same service I should expect, but usually, end up getting into a conversation with a rep about some new feature that Ive gotten, usually ending up providing dropbox links for apks, advice, etc.
<<bringing it since 2010>>
I am not sure if this will work every time, but when I was in, I left the SD Card in my pocket. When they returned it they mentioned that they were going to update for me but since there wasn't a card in it they couldn't. I have to take out back in. I think it needs to be replaced so hopefully I can get lucky again.
Sent from the Delta Quadrant using XDA Premium App
Yeah, if it's hardware related, what does rooting have to do with that? lol
I have never walked into a Sprint Store in my life with reverted phone software. They take it like it is or I raise hell.
Most, if not all software issues can be resolved by simple trial and error, searching the forums, or a bit of know-how.
Hardware issues are the ONLY reason why one from XDA should ever visit a Sprint Store for phone assistance.
In a case like this, it might be a good idea to temproot and remove the security certs...the phone will download the update, but the actual installation will fail
When I bought my 3d launch day, I told the rep not to even open the box, that I would set it up and if I had problems come back.
With my OG evo I had the speaker replaced twice, both times, fully rooted with cyanogenmod. Told him I tried on stock rom and speaker was still distorted. Both times, replaced with no problem.
As mentioned before, they don't care so long as they have common sense. If it is an obvious hardware issue don't sweat it.
<-- Sprint Lead Tech
Ok I'm a lead tech at an S&R location in TX. I root every phone I get and encourage my customers to do the same (if they seem capable). While Sprint discourages rooting phones, they eliminated the prior rule about not working on rooted devices a while ago. The only thing techs won't be able to assess is software, unless they're like me and love seeing rooted devices. That being said, any and all hardware issues are to be fixed as stated by Sprint Service and Repair policy. Best thing is to just be honest and let the tech know what's going on and why you don't want anything updated. I'll keep working on pushing phone unlocking from the inside, you guys keep making progress in development.
Let me know if you guys need anything.
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
Never heard of that. I'm sure they didn't do it because it was rooted. I've contacted them multiple times from my phone. Other rooted phones. Hell, I think I even let it slip one time that it was rooted. They didn't care.
Did she pay her bill? Lol
This does not sound right... I've had my phone in the sprint store a couple of times, and they clearly saw it was rooted.... what was the issue she needed to contact sprint for?
Sent from another Dimension!
It was difficult to get real facts out of the conversation since it was mainly charged with emotion lol. But she was having issues sending text messages originally. Mind you it was rooted only, with original stock rom.
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
______________________
Now available in 3D
Did u use htc method? Sounds like the tech was just lazy to me.
Sent from my PG86100 using XDA Premium App
pstevep said:
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
______________________
Now available in 3D
Click to expand...
Click to collapse
Willing to bet this is it. They are just wanting it unrooted so they can "try" to do something. From what I've seen they like to blame everything because of root.
Sent from my PG86100 using xda premium
grandpasghost said:
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
Click to expand...
Click to collapse
Oh no man, I hope you told her NOT to make that call.
pstevep said:
More than likely they couldn't get it to do something and are blaming it on being rooted.
Click to expand...
Click to collapse
Bingo. My bet is on that! Some little worm of a tech probably did something wrong and it resulted in loss of service on the phone. Now they're blaming it on root and are saying they refuse to help unless the phone is back to stock.
Mike
Aparently she went to the Sprint Store. The guy there said you have SuperUser your phone has been rooted. And then proceeded to de-activate it. Now it wont even activate.
Original stock rom, just plain rooted. So as of right now sprint store cant touch it, since its now out of warranty. And I imagine made her feel like a criminal about it.
Called sprint and the nice lady said, even though its a stock rom just having rooted alone can cause issues with PRL update and hands free activation in general. she said i just just un-root it and try to activate it. and of course she gave me a advisory that if i chose to root it again that was my decision.
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Since HTC gave us the unlock, I'd make them give you a new phone. HTC allows the root or they wouldn't have given the unlock. And they deactivated it, that's bull****.
Sent from my HTC EVO 3D via XDA Premium App.
grandpasghost said:
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Click to expand...
Click to collapse
And that is what they were after. They probably knew from talking to her that she wasn't the one that rooted the phone and wanted to discourage her from letting someone else ever doing it again. It's too bad that they've manipulated and misinformed her in that way. Being able to nandroid is reason enough to root a phone if you're like me and cannot afford a problematic phone. It's great to be able to restore a previously working backup when necessary.
Like someone said earlier, they like to point their finger at root when their level 1 tech can't figure out what's wrong with a phone.
Jason
Next time, if you go in to get something fixed, uninstall the superuser app with titanium backup or by removing it from system/app. You can reflash the su zip when you get the phone back.
From my experience, all they do is check for superuser in the app drawer. If they ask if its rooted, say no.
grandpasghost said:
Aparently she went to the Sprint Store. The guy there said you have SuperUser your phone has been rooted. And then proceeded to de-activate it. Now it wont even activate.
Original stock rom, just plain rooted. So as of right now sprint store cant touch it, since its now out of warranty. And I imagine made her feel like a criminal about it.
Called sprint and the nice lady said, even though its a stock rom just having rooted alone can cause issues with PRL update and hands free activation in general. she said i just just un-root it and try to activate it. and of course she gave me a advisory that if i chose to root it again that was my decision.
It wont be my decision since my lady is scarred by this event and made me promise to never touch her phone again.
Click to expand...
Click to collapse
Rubbish. Complete rubbish. They are jerking you around. Call this number 1-866-727-0665, it's sprint executive services. They will ask where to direct your call tell them you are having service issues. When they connect you, don't mention root at all, just that it won't activate.. They will walk it through from there.. If it's completely stock you have no worries, it will activate.. If for some reason they won't help you, activate it online..
Trust me they are just douchebagging you.
______________________
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pstevep said:
I tell sprint at the beginning of every conversation that I am rooted. And I have had more conversations than I would like. More than likely they couldn't get it to do something and are blaming it on being rooted. I have had that happen more than once, some of their techs are just plain ignorant.
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In my opinion Sprint Techs are to stupid and they don't know ****...
1107963 said:
In my opinion Sprint Techs are to stupid and they don't know ****...
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Not trying to troll, but I would of never mentioned root in the first place. Obviously your other half didn't know that but unfortunately, letting sprint know got her in this mess. You rooted her phone, she had a issue, you wasnt there to fix it, she calls customer service, she falls for the bull**** they sold her, now you have a perfectly deactivated phone. I don't care if HTC released and unlock tool, sprint still cares less about rooted phones. Every young sprint employee that I've ever talked to in the stores seems like they are trained to not have or deal with a rooted phone. Why wouldn't customer service be the same. I've talk to one Guy at the sprint place where I pay my bill, and he was just so sure that root screws up your phone completely. Its like they have been brainwash to think that.
My point is, you can't go telling sprint employees that you have root. Sprint would do everything in their power to deny of service.
"DU4L C0R3 SH00T3R"┌П┐[◣_◢]┌П┐
http://goo.gl/v6NqW iTz_r0cky!
grandpasghost said:
So.. Fiance just called sprint and apparently they knew it was rooted, and deactivated it. she now has to call them from another phone so they can walk her through un-rooting it or whatev and then activate it. WTF?
Not looking forward to going home... lol.
This doesnt seem to happen that often on the forums, or at least no ones talking about it much, or dumb enough to contact sprint for phone issues.
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no they didnt
It's beyond ridiculous that they deactivated the phone over it being rooted. Being rooted means that you no longer get a warranty, not that you no longer get service. Ever since my hero, any time I take a phone in, I either set ADW as the default launcher and hide the SU app, or uninstall SU completely. Obvoliously you should also make sure you're running a stock-looking ROM as well. Doing this, despite many issues and device swaps, I've never once been questioned over being rooted. Also, just because HTC has provided an unlock method, doesn't mean Sprint can't take a stand against it by saying that it nullifies your warranty.
Not here. Idk if any of the members live in woodbridge va, but once I went wit my mom to return her sgs2 for an EVO 3d, and the store manager was there n I star to talk 2 him about the EVO vs the sgs2 ( he has the sgs2) and then he told me that he just to have the EVO rooted n overcloked n i star to show him my EVO wit the eternity ROM n the karnel from ziggy, and the scores that I was gettin on the benchmarks.
My 3vO just f***k u at the 3rd dimension
Btw he has his sgs2 rooted 2
My 3vO just f***k u at the 3rd dimension
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
IXKastling said:
My phone began having issues with touch behavior. It has over time gotten worse to the point where my phone seems to have a mind of its own. I took it in to a sprint repair center because I have read that the digitizer is a common failure with the Evo 3D. Anyway the repair guy told me that the issue was because I am rooted, that root corrupts files necessary for correct touch input. I have never herd this before and wanted to ask if anyone can either confirm or deny this. I would like to specifically read some developers perspective on this.
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Completely untrue. Rooting voids warranty and so that's why he came up with that excuse. Just unroot (this guide is good), and then take it to the sprint store again and don't say anything about root. they should give either a replacement or replace the digitizer. Then you can just root the new phone or root again.
Well the surprising thing is he gave the phone back to me and said he had ordered a replacement phone and that they'd call me when it arrived. This is why I asked, because I wanted to know whether to root my new phone when it came in.
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
This just goes to show that you should read and research before modifying your device. No root has no effect on hardware.
#Root-Hack_Mod*Always\
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
flomexico said:
I started having serious screen errors after flashing the VM firmware. I tried the fix, and it didn't work for me. Looking at a multi-touch test, it's showing four touch points in the middle when I'm only touching it once at the top.
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Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
mreyesems said:
He gave the phone back to you and ordered you a new one at no cost to you because that's just a trick reps play..
Root had no effect on screen wear and tear or digitizer failure..
Sent from my PG86100 using XDA
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Do you mean that I could get billed? Or what would be the purpose of the trick?
IXKastling said:
Do you mean that I could get billed? Or what would be the purpose of the trick?
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They could bill you for service w/out warranty but only if you tell them to.
Sometimes they say things like that because they don't want to go through the hassle of ordering a new phone for you, especially since they don't earn any commission for that kind of help.
Also, technically if you are rooted your warranty IS voided, even though a lot of the time hardware problems aren't related to root at all. I guess what I'm trying to say is they technically aren't aloud to replace a non-warrantied item so they make up a reason why they can't in order to keep the customer at least somewhat understanding.
sitlet said:
Unfortunately that's what happens when people flash hacked/leaked firmware. Rooting itself doesn't cause hardware problems, but flashing things like this does. Hopefully someone will come up with a fix to fully reverse it. If not, hopefully you have insurance.
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Yup, my impatience screwed me over. I'm probably gonna end up bricking it.
In relation to the thread, rooting doesn't do anything. So yeah, you got got.
Yea, I had the same problem and the store said the same thing. Like others said, it's untrue. The stores will try to avoid the issue but phones should be replaced.
Sent from my EVO 3D on ICS using XDA
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
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This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
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I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
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When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
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Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
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Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
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Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
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I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
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Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium