Related
So yea I am late to the game and for the $$ I would love one. Any hot links where they are still shipping?
Thanks! Ill post if I find one.
Please do
Sent from my myTouch_4G_Slide using Tapatalk
Many shops are sending their stock back to HP to be sold at hp.com. That's why they are only temporarily out of stock. You can have them e-mail you when they are back in stock.
http://www.erwincomputers.com/fb454utaba.html
Ordered one from Erwin Comp. Make sure you guys use Google Checkout just in case. They seem fairly reputable from what I read on reviews online. Let's hope they don't cancel my order like B&N did. I'm only buying just one, not in it for the resales.
Just now ordered 1 from erwincomputers.com It says item "In-stock". Hope its true and goes through. I also used the google checkout since I am not familiar with this website.
Their online ratings are horrible.
That being said....we shall see.
I used Google Checkout AND my American Express....just in case.
AmEx is awesome at disputes should Erwin decide to hose me.
I was gonna get another one from Erwin comp but after reading the reviews changed my mind. Just gonna wait until Wednesday.
Might want to check your local Best Buy stores today or at least find out when their trucks come. From what I've been told, they are gonna have them. Don't know if they will have a limit or not. Good luck!!!
agentphantom said:
Might want to check your local Best Buy stores today or at least find out when their trucks come. From what I've been told, they are gonna have them. Don't know if they will have a limit or not. Good luck!!!
Click to expand...
Click to collapse
I thought all inventories were going back to HP's warehouses....
For 100 bucks...or even 149, these make nice coffee table tablets for the net, music and browsing. I don't need 100K apps...but for 100 bucks, IMO, these are a better offering than the bottom of the line, 1.6 or 2.2 android cheapo tablets.
Samsung just lost a lawsuit over in Europe. There's a chance they might be stocking up as well.....
yarp - certainly do - im in the uk and ive just ordered 5 of them from insight (they are one of our suppliers here at my workplace - i got 5x 32gb versions for 120 quid each)
I spoke to them first thing this morning and they were waiting for the price drop which came at 1pm today - then he phoned me - stock says that they had about 500 or so. goodluck.
My mate just bagged on about 10 minutes ago, so they still have them....
ComfySofa said:
My mate just bagged on about 10 minutes ago, so they still have them....
Click to expand...
Click to collapse
insight.com? I just looked, can't find them anywhere.
I ordered 3 from erwincomp, with google checkout, no prob so far, but card has not been debited.
Waiting to see if i get something, it now shows up as out of stock
erwincomp.com/fb454utaba.html Says it's still in stock.
Also, insight.com/search/ppp.web?materialId=FB356UT%23ABA
Can I trust these sites?
NTICompass said:
erwincomp.com/fb454utaba.html Says it's still in stock.
Also, insight.com/search/ppp.web?materialId=FB356UT%23ABA
Can I trust these sites?
Click to expand...
Click to collapse
Insight is reputable, our company use them all the time. However just spoke to ur rep and they are sold out. Back to the drawing board for me
erwin is out of stock.
Hope they actually had them in proper numbers so i get one.
Insight is throwing up an error when I attempt to checkout, using either mastercard or visa. In stock shows 746 units...
yup - theyve gone off of insight...our rep said they shifted 1300 in an hour....i think this will be the tablet of choice for hacking now....
bartonkt said:
Insight is throwing up an error when I attempt to checkout, using either mastercard or visa. In stock shows 746 units...
Click to expand...
Click to collapse
Same here, tried with Chrome, IE, and Firefox.
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
if the unit does not have any issue why do you want to return it?
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
It is weird, but I think they take it if it is defective. The key is defective.
Or Buy one from somewhere else and return the unopened one to OD.
Next!
ka911 said:
if the unit does not have any issue why do you want to return it?
Click to expand...
Click to collapse
I accidently ordered one from Office Depot and I can't cancel it. It will be here next week on Tuesday or Wednesday. I forgot that I won't be opening it, so I can return it for a full refund. Unless someone wants it here? Of course need to confirm delivery, since New Year holiday is here.
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
opentoe said:
I accidently ordered one from Office Depot and I can't cancel it. It will be here next week on Tuesday or Wednesday. I forgot that I won't be opening it, so I can return it for a full refund. Unless someone wants it here? Of course need to confirm delivery, since New Year holiday is here.
Click to expand...
Click to collapse
I'll really love to buy it from you right now but I have my money with Bestbuy ($600)
---------- Post added at 06:04 AM ---------- Previous post was at 06:00 AM ----------
jzen said:
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
Click to expand...
Click to collapse
or
If you did open it and you find any issue with the item return it for exchange, don't open the Prime then return it as new item for refund!!!
Yea, I'll just return it UNopened then. I'll be a nice guy first and ask if anyone needs it.
opentoe said:
Yea, I'll just return it UNopened then. I'll be a nice guy first and ask if anyone needs it.
Click to expand...
Click to collapse
32 GB? Or 64?
Grey or Gold?
ka911 said:
if the unit does not have any issue why do you want to return it?
Click to expand...
Click to collapse
Since ASUS removed the "GPS" feature from the product sheet online. It might be that much harder to argue that since GPS doesn't work, it's defective.
don_cheadle said:
Since ASUS removed the "GPS" feature from the product sheet online. It might be that much harder to argue that since GPS doesn't work, it's defective.
Click to expand...
Click to collapse
I suspect that is precisely why they did it... Very shady indeed. I don't think I will buy another Asus product if this is how they resolve issues.
Its as if they threw together a device that would sell like hot cakes, didn't really think it out or make sure it was working correctly. They just wanted to cash out quickly and seems as if they could care less about what we think.
jzen said:
I suspect that is precisely why they did it... Very shady indeed. I don't think I will buy another Asus product if this is how they resolve issues.
Its as if they threw together a device that would sell like hot cakes, didn't really think it out or make sure it was working correctly. They just wanted to cash out quickly and seems as if they could care less about what we think.
Click to expand...
Click to collapse
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
don_cheadle said:
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
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Click to collapse
How sure are we of that? I remember ASUS as one of the top tier motherboard manufactures, perhaps 3rd behind Gigabyte and MSI.
but as far as the top tier laptops go, IBM/Lenovo, DELL, Gateway, SONY, Toshiba, HP, Apple and Samsung having had that market covered.
It's sort of strange today that ASUS, Gigabyte, and MSI all make laptops now instead of just motherboards. But are we really certain that ASUS has passed the brands above? I can't picture the above brands acting in the same manner ASUS have being doing with the Prime.
don_cheadle said:
I really want to be wrong though. ASUS is still a top tier hardware & laptop manufacturer. It just doesn't make sense to me how they'd let their tablet department get so far out of hand that this sort of disgraceful stuff could go on. This honestly doesn't seem like ASUS at all. They're usually extremely trust-worthy and conscientious.
If this doesn't get fixed we could see a major restructuring of their tablet line, or have it abandoned all-together. ASUS takes real pride in their reputation, and this whole fiasco is tarnishing their reputation pretty badly.
Click to expand...
Click to collapse
This will not affect them in anyway. This is all like what happened with the OG Transformer. We all said Asus is going done hill, but in reality they were never affected and just fixed whatever issues there were
Sent from my Transformer Prime TF201
opentoe said:
I just read Office Depot's return policy on this. If it is opened you can only get an exchange, no refund. Only way to get a refund is to have NOT opened it. Weird, huh?
Click to expand...
Click to collapse
seeing posts like this make me thank the higher powers that we have much better consumer protection in the UK. stupidity like this from big brand stores just make me cringe.
You can refuse the delivery. OD told me that themselves.
jzen said:
If you open it, and it is defective, you can take it to a office depot store and get a refund.
They will try to exchange it but seeing that they will not be having any available in store anytime soon they will just have to give you a full refund.
Click to expand...
Click to collapse
I think u can not return to the store when you buy ur item online..they have 14 days return policy when ur item is opened and incase is defective and u will get ur money if you want a refund. Thats what csr told when i chatted with them.
Sent from my iPhone
Sent in my Prime for RMA. If you want more info on the process go ahead and ask away. If you're wondering if someone else asked the question in this thread, chances are they didn't because I'll be updating the OP with all the Questions and Answers.
How long did they say it would take?
7 days. I don't know if this is for repair, for for them to repair it and ship it back or what. I'm assuming repair
What do you need to have?
Your device and your serial number. Normally they ask if you have it on the device. If you don't, just make sure you have your warranty card. Keep it, though, when you send the device in and make sure to mention it's not on the device to them
What about GPS?
They said they'd fix it, but other threads suggest that it won't live up to our standards.
Dead/Stuck Pixels?
Fully covered. Mine had them, and they said they'd replace the screen.
What do I send?
Just the device. They'll also give you a checklist to fill out with info such as the RMA number, what's included, information regarding the problems, signature, dates, etc...
Scratched backs?
In the checklist I kindly requested a new backplate. Those things scratch pretty easily, and laying it down on a couple times makes it look like you're table is made out of sand paper. I'll keep ya informed about this one.
Where does it ship to?
Here's the address they tell you to ship it to:
ASUS Service Center
Attn: RMA Dept., RMA #_________________
4051 Freeport Parkway, Suite 200
Grapevine, TX 76051
USA Only, obviously.
Shipping cost?
You gotta foot it. It was around 20 dollars for me, I think, with Insurance via USPS.
Do they require the original box?
Nope. I shipped mine in the box (which was in another box to be safe) because I thought it'd be safer, but they didn't request the original packaging.
After-Reception Questions
Do they wipe the tablet?
I've attached the checklist to be included in the package for your reading pleasure
Questions? Please ask! If they're for after I get the device, you can post 'em too. I'll just copy them to the OP and answer them when I get it back.
Wrong about the pixels their has to be 5 or2 right next to reach other
I would RMA due to the pixels but I don't wanna have to spend 20 to ship then 30 to replace my screen protector and skin not worth it I have 6 pixels but they only show up on a black screen and who stares at those
Sent from my Transformer Prime TF201 using Tapatalk
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
I just sent mine today. They told me 10 working days.
Wouldn't auto rotate, auto brightness, camera didn't work (due to firmware update), gps a bit off.
In the RMA Checklist I wrote, please install Ice Cream Sandwich.
Wordlywisewiz said:
Wrong about the pixels their has to be 5 or2 right next to reach other
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
jdbaker82 said:
No offense but grow a pair and stand up for yourself and demand a refund or replacement what's with you people accepting defective devices brand new units out of the box?.... Obviously not talking about the GPS since everyone's doesn't work and that can't be fixed.
Click to expand...
Click to collapse
I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
I don't understand why they can't shop you one then you shop yours back the turnaround is dumb but I'm not gonna send mine back it's perfect except the pixels but again I can't notice them except on the boot screen
Sent from my Transformer Prime TF201 using Tapatalk
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
unxconformed said:
Did you send yours in the original box? I know for laptops they sometimes don't want you to send it in the original box because it has the serial numbers on it and they can't guarantee that you'll get the box back.
I started the RMA process on mine, but haven't sent it in yet. My just flat out never worked out of the box, would not boot etc... It sucks we have to pay for the shipping.
Click to expand...
Click to collapse
They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
King John said:
Coulda sworn their rep told me that if there was a single one they'd fix it. He could have been looking at the notebook one, though. Luckily mine is 2 right next to each other
I tried, the representative just kept saying it wasn't in the warranty policy and when I requested to speak to his manager, I was on hold for 30 minutes (but the rep kept checking in to make sure I knew he hadn't just blown me off) until he told me that he'd try to transfer me. I got the answering machine, hopefully I get a call back and I will.
Click to expand...
Click to collapse
All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
King John said:
They didn't specially request it, but I sent it in it anyway. Actually, I shipped it in it's box in a box (boxception).
Click to expand...
Click to collapse
I see what you did there
jdbaker82 said:
All I'm saying is if it was me I wouldn't bother calling Asus I would be returning it directly to the store I bought it from and if it required speaking to corporate for whatever company you better believe it would get done.
Click to expand...
Click to collapse
I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
Lock-N-Load said:
I'am dying t know if they wipe and factory reset peoples tablets and you get it back set back to zero with all apps, settings, tweaks .... gone
---------- Post added at 03:15 PM ---------- Previous post was at 03:14 PM ----------
I see what you did there
Click to expand...
Click to collapse
I actually wiped mine before I sent it in. But, in any case, if they do, it'll have the welcome screen. The rep asked me if they had permission to wipe it, so I assume they only do if they think they have to. I'll update the OP.
King John said:
I did. I called up Best Buy requested a return for a replacement. I wanted to make sure I'd actually get a replacement. After about 2 hours on the phone (while PHP scripting so not much time was lost) I finally got to a manager. They told me they had none. Didn't want to waste my time with shipping it there only to find out they had none.
Click to expand...
Click to collapse
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Not to mention who knows how long it will really take before you get it back we already know ASUS has their hands full. Then you can get a brand new one places like Best Buy are starting to receive their stocks.
jdbaker82 said:
No one has any but that will change in a few weeks wouldn't you have rather have a refund instead of paying money to ship off your already defective product hoping it will come back fixed with no problems? Then you can get a brand new one places like Best Buy are starting to receive their stocks.
Click to expand...
Click to collapse
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
Click to expand...
Click to collapse
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
Click to expand...
Click to collapse
Awwwwcrrrappp.... This trip is going to blow.
jdbaker82 said:
You got a better chance of getting one from Best Buy,Newegg, or Office Depot before getting it back from ASUS.
Click to expand...
Click to collapse
I agree with him!
I just stopped my UPS to ASUS repair.
I bought another one on the Best Buy website and says I should have it by 1/9/12
I will return the defective one and get my money back.
Asus' Fremont facility is pretty fast and efficient with their RMA turnaround time. Having had to send my G73JW laptop to Asus twice before (once to their Indiana facility, once to Fremont), I speak from experience. If it went to Indiana, then I'd be more concerned as they take forever and aren't quite as organized. It took Indiana 2 months to get my laptop back to me, and Fremont a week from shipping it there to return. And, for the Canadians, they're supposed to have excellent RMA service at their facility. Be aware, however, that tracking the repair status online is rarely accurate.
I sent mine back too. I shipped it out Tuesday should arrive today. I had sever screen bleed on the right hand side and of course GPS. I'll update when I get some notice or when it returns!
King John said:
I didn't (and don't) have the time to wait for the new ones. I have a trip coming up in two and a half weeks. I'm wondering if I'll even have it by then. I could always return it after the fact.
Click to expand...
Click to collapse
I doubt you'd be able to return it after they send it back to you, I can almost guarantee that you won't get the original box back.
Sent from my Transformer Prime TF201 using xda premium
I bought one to tide me over while mine was getting fixed and now I can't return it! I was wrong about Office Depot. They don't take back electronics if they are opened. Anyone interested please let me know. I don't need two of them!
opentoe said:
I bought one to tide me over while mine was getting fixed and now I can't return it! I was wrong about Office Depot. They don't take back electronics if they are opened. Anyone interested please let me know. I don't need two of them!
Click to expand...
Click to collapse
So you bought a new prime with every intention of returning it while your original prime is getting fixed. Maybe you think twice next time or make sure there is a return window.
Considering all the problems with the prime, I am sure you could convince them to tak it back. We were told the same thing about Microcenter, and they took my prime back no questions asked due to all the issues (But in my case we were honestly returning due to the issues)
I'm waiting for the next model - Not worth the cash for a device with issues (Putting foil on the face to improive wifi reconfirmed my decision to wait)
Well that was stupid. Sounds like you need an intervention, lol. If everything works on it, you should have no problem selling it. Maybe even at a profit.
Sent from my PC36100 using XDA App
NastroGlide said:
Well that was stupid. Sounds like you need an intervention, lol. If everything works on it, you should have no problem selling it. Maybe even at a profit.
Sent from my PC36100 using XDA App
Click to expand...
Click to collapse
Yup, my bad. Not looking for profit, just quick sell and not have to deal and argue with customer service people at Office Depot.
opentoe said:
I bought one to tide me over while mine was getting fixed and now I can't return it! I was wrong about Office Depot. They don't take back electronics if they are opened. Anyone interested please let me know. I don't need two of them!
Click to expand...
Click to collapse
shame on you for planning that. like people who want to buy a big screen from walmart but return it after the super bowl
props to you for not trying to gouge everyone else for your mistake. you know they are desirable and hard to find mostly, but you are taking a loss.
im not a Karma expert, but it seems to be a wash lol
Is it rooted or have any mods done to it
Craigslist brosef... will sell very quickly.
Surprisingly it sold right away. I did take a loss, but it is all my fault on this one. And I'm not a greedy mongul either, so no big deal.
opentoe said:
Surprisingly it sold right away. I did take a loss, but it is all my fault on this one. And I'm not a greedy mongul either, so no big deal.
Click to expand...
Click to collapse
Lol, yeah, CL will get rid of anything with the quickness. My brother called a guy about 15 minutes after he posted a motorcycle up and we had our weekend planned right then
Change of topic. Original topic was a "Can you return the prime in Canada" thread. Since i personally have succeeded, i am now sharing how i did it so you can do it too!
First: Make sure you have all accessories: Charger, cleaning cloth, usb cable, manuals, etc.
Tablet has to be scratch free and in very good condition. Try to clean all the fingerprints as best you can.
If you have the plastic wrapper that goes around it, bonus!
Put tablet in box as if it were brand new. Neatly wrap the cord, make it all look pretty.
Make sure the tablet is charged and reset it so when you turn it on it goes to the default setup thing.
Dont forget to remove your microSD card!
Go to your local bestbuy.
Tell them you got it as a gift
You opened it up and played with it for a few days and decided its not for you
you would like a return please. (Be kind, they are people too!)
Another option is to say "they got the wrong one" when you ask for the refund. If they ask if you want to find the right one say you dont really have time right now, you'd rather the refund and you can come back another time to get the tablet thats right for you.
They will want to inspect it. If you have obvious physical damage, forget it. If you dont have the packaging, forget it. If you give them ANY reason to reject it, forget it. Dont lie but you dont have to give them obvious reasons. "I just dont want it" is true. "I want to return it because the new version came out" Also true but a bad idea.
They will likely ask if you have the recipt. Tell them you dont have a recipt, it was a gift, the person who gave it to you didnt think to keep it. (I said it was from my grandmother who lives in another city, whatever seems plausable)
They will tell you they cant return it for cash but can do store credit. You say thats acceptable and try not to smile too big. (Also helps not to agree too fast). I made some comment "thats fine, i can buy something that better suits what i need when i get paid". If they offer to help you find something to buy with the card right away just say you really dont have too long to spend on this, you can come back another day to spend the money.
Edit:
Dont forget! when you go to buy the infinity bring a printout of these two pages and get the infinity for $350 instead of $500! It helps to email yourself the links so you can bring them up on your phone too. Bestbuy matches online prices now! (woot!)
http://kexane.com/p/25919/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-1KO008S4AY0499.html
http://surefireshops.com/p/25914/ASUS TF700T-B1-GR 10.1-Inch Tablet (Gray)-%2d%2d-0O008S4AY0499.html
If i helped you dont forget to thank me! (click the button!)
I wanna know too! Where are you finding these reports?
Sent from my Galaxy Nexus using Tapatalk 2
In the two "returned my prime" threads, if you read through them theres one or two people saying it didnt work for them and they were in Canada.
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
145ty said:
I've had success in getting a refund from them ( still awaiting the cheque however).
Feel free to PM me any questions.
Click to expand...
Click to collapse
'Them' being Best Buy?
No, ASUS directly.
I don't think anyone is going to have luck until the actual release date (August 17th). Before then there is really no point to try an exchange.
145ty said:
No, ASUS directly.
Click to expand...
Click to collapse
How the heck did you manage that? Who do i contact!
I live in Alberta and I have tried numerous time to return my prime for an infinity at different location. All locations were ready to send it to Asus for repair and they don't really care about the manufacturers warranty, they just want to send it to Asus to take care of it.
Sent from my Transformer Prime TF201 using xda premium
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
pileot said:
I know its sort of beside the point but what issue did you have to RMA it in for? how did they determine it was better to give you money than try to fix it?
Click to expand...
Click to collapse
I'd definitely like to know this too!! I've had mine since January- bought it from Staples. I had problems within the first month, but they just told me I had to go through Asus (even though they told me I had 30 days to return when I purchased it!!). I haven't RMA'd after reading all the horror stories on the forums, and I keep hoping an impending update will fix things (silly I know...). I'm so frustrated with the whole experience, and reading about what is going on now in the US for BB customers is just making it worse! I'd love to hear if there is anything we can do up in Canada...
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
Moonshot1968 said:
Sent mine for RMA. Got cheque 3 weeks later. Bought another Prime. End of story. From Ontario.
Click to expand...
Click to collapse
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
urself25 said:
I RMA'd mine. I'm waiting for the information package and how to send it. It was fine at the beginning but after a few months I started to have screen glitches, flickers. My Wifi is some what weak to none existant where my wife's Ipad does not have a problem. The number of freezes it can have is unbearable.
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Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
MiscBec said:
So how did it take in total since you initiated the process? I think I may be fed up enough to do it- I was willing to wait and see what good firmware updates did, but it's been 6 months... I'm moving soon though, so I might have to wait until the fall if the process is too long. The last thing I need right now is for it to get lost in the mail!!
Please post when you get the info-- I'm nervous about RMAs, and I'd really like more info on how Asus is handling them up here...
Has anyone heard of RMAs in Canada that have actually improved the Prime (in cases where the original was "fixed" and returned)?
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Click to collapse
Once my Prime is sent back to me from its RMA I can post my thoughts on any improvements to my tablets overall performance.
I just got my prime back today, after sending it in exactly one month ago, to fix the green camera issue. I had to call them up to escalate the issue last week, because it was taking so long.
Anyway, they returned it good as new. They also replaced the cracked back panel, which was nice.
Sent from my Transformer Prime TF201 using xda app-developers app
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
When did you purchase your Prime, hydroxide?
hydroxide said:
Returned my prime to best buy with no receipt. Just said it was a gift. In Ottawa btw. Got a gift card for the keyboard and the tablet. Proud new owner of an infinity
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
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I'm in Ottawa too, and I'll like to try to get an exchange too. Which store did you do yours at? Also, how did you pitch it? Kinda like "I got this as a gift and it's been plagued with problems"?
So i just got back from BB
Walked in, told the guy i got it as a gift, didnt want or need it, wanted to return it
He asked if i had a recipt
i said nope, was a gift from my grandma out of town
he asked if theres any chance i could get the recipt
i said not likely, shes old and forgets things
he said without a recipt they cant return it for cash, tho he could do store credit
i said thats awesome, i was thinking about getting a laptop anyways
processed the return, turned it on to make sure its going strong, checked i had the accessories, all was well. Got me a gift card for when the store has 700's in stock. woot!