I'm having this weird issue. When I am in my house and on the phone, people complain that I am "cutting in and out" and that there's weird reception noise. My calls also often get dropped or don't go through - while in my house. Outside my house, everything appears to be working fine (so far). And even in my house, there appear to be levels of issues. I was speaking to someone while I was upstairs and it was fine but once I went downstairs, he complained that he couldn't hear me and I was cutting in an out. I went back upstairs and it was mostly fine. We continued chatting while I moved around the house and he was able to consistently tell if I was upstairs or downstairs based on the call quality. This issue first appeared 4 days ago - never had this issue before in the past 7 months I've had my phone.
No one else in my house really seems to have the same issue - although one briefly complained about some minor issues for one day. Everyone else has blackberrys and has not seemed to have any problems.
I called the phone company (Wind) about this issue on Friday. Since I was worried about having issues during the call, I called them from my landline which is under Bell I believe. I spoke with someone for about 10 minutes and she then transferred me to a different line to someone who would be able to help me. I try speaking to him and he says "Sir, you're cutting in and out." and he keeps having trouble hearing me the entire time I'm speaking to him. Remember, this was on my landline. (Although I should mention, no one else has complained about issues speaking to me on my landline since, though the problem with my Amaze is still apparently present.)
So because of that and the fact that I don't seem to have issues outside, I don't believe that the problem lies with the Amaze or Wind - although I may be more affected by whatever the problem is because of one of the two. I'll probably go to a Wind store at some point and ask them as well (the guy on the phone was no help really) - but I don't know what they're going to say, considering my phone will probably work fine there.
Does anyone have any idea why I would only be having this issue in my house and what it might be? Maybe some neighbors put up something that would mess with my reception? - if so what might that be? Any help with this would be greatly appreciated!
I get poor reception in my house and office as well... And I'm in a metropolitan area. I just wrote it off as a weak radio, because everyone else's phones work fine in same locations
Sent from my HTC_Amaze_4G using Tapatalk 2
Are you on ICS, or did you move to it once you started having the issue? I have fluctuating signals on the ICS radio.
If not, I would call the provider again. It's their problem to solve.
Yea, you have to explain what exactly you are running on your phone..
Rather than JUST look at it as reception issues, think about any new technology you may have bought around the same time you started having issues - new wireless router, new cordless phone, etc. There are many signals besides the frequency devices advertise(cordless phone could be 900-2400mhz, but cause issues on many other frequencies) that may effect your phone but NOT other people's.
If you did upgrade to ICS, and the issues started when you upgraded, it could be the new radio is an issue for you - if it is a deal breaker the best answer is to downgrade to gingerbread till the OFFICIAL ICS comes out, they may make some big changes between the leak and the final official update..
I don't have issues with my cell reception anywhere I go, but I have had calls dropped in a way I never have before - not often by far - but I'll get some weird noises and the call drops. I think it is my phone since it has happened with multiple people, but it doesn't happen often enough for me to REALLY care..
aiwapro said:
Are you on ICS, or did you move to it once you started having the issue? I have fluctuating signals on the ICS radio.
If not, I would call the provider again. It's their problem to solve.
Click to expand...
Click to collapse
Not on ICS and yeah, that's true - I'm just not sure what they're going to do since I won't necessarily be able to show that I have a problem... But I'm still likely going to go to them tomorrow
Silentbtdeadly said:
Yea, you have to explain what exactly you are running on your phone..
Click to expand...
Click to collapse
Yeah, sorry. I'm actually on stock gingerbread - not rooted, not anything, just as it came on Wind Mobile.
Rather than JUST look at it as reception issues, think about any new technology you may have bought around the same time you started having issues - new wireless router, new cordless phone, etc. There are many signals besides the frequency devices advertise(cordless phone could be 900-2400mhz, but cause issues on many other frequencies) that may effect your phone but NOT other people's.
Click to expand...
Click to collapse
Well, this did first start on the day that I got new batteries (Anker) for my Amaze... though I'm not sure why that would make any difference. Also got a new sd card the day before that. But nothing new in my house that should interfere afaik. But I'm wondering if my neighbors got something...
On a side note, I was on the phone today away from my house and the person I was speaking to seemed to hear inteference/reception issues for a moment. But I'm not sure if he really did, considering I was in a noisy place but there is the possibility that this is in fact a phone issue rather than a location issue...
syrenz said:
Not on ICS and yeah, that's true - I'm just not sure what they're going to do since I won't necessarily be able to show that I have a problem... But I'm still likely going to go to them tomorrow
Yeah, sorry. I'm actually on stock gingerbread - not rooted, not anything, just as it came on Wind Mobile.
Well, this did first start on the day that I got new batteries (Anker) for my Amaze... though I'm not sure why that would make any difference. Also got a new sd card the day before that. But nothing new in my house that should interfere afaik. But I'm wondering if my neighbors got something...
On a side note, I was on the phone today away from my house and the person I was speaking to seemed to hear inteference/reception issues for a moment. But I'm not sure if he really did, considering I was in a noisy place but there is the possibility that this is in fact a phone issue rather than a location issue...
Click to expand...
Click to collapse
Okay, if you are on stock, and having issues outside the house, check the battery door(the entire back cover) to make sure each contact on the cover is making GOOD contact - if any of the pins that stick off the phone are bent down too much, or if they are too dirty to get solid contact, that could explain your issue.
A weak signal because of the case would make a more dramatic effect when you go into a part of the house or neighborhood that gets less signal, but may otherwise be okay. If dirty clean it with a q-tip with rubbing alcohol(both the connecting pins AND the contacts on the inside of the case), if not try taking a tiny flathead(for glasses repair) or something similar size/shape and insert it underneath each of the 10 copper connectors and BARELY lift a hair, just enough that it will make a better connection.
I say this because if you messed with the battery right before this happened, maybe one of those connectors got altered/dirty when you put it back together.
That certainly might make sense. I rarely took off the battery cover before getting new batteries and sd card. I will try that, thanks!
syrenz said:
That certainly might make sense. I rarely took off the battery cover before getting new batteries and sd card. I will try that, thanks!
Click to expand...
Click to collapse
The metal tabs are REALLY sensitive, so do be careful, a tiny bit is all it takes.. and thinking about it, the edge of one of those cards for your keychain may be best.
If you look at the pic below you will see the wear marks from taking mine on and off(some were REALLY bad)- bending the tabs up a little bit made better contact and seems to make a big difference. I ordered a new one from HTC(you can replace each accessory for free, check the accessories area for the thread with details, if this helps maybe you should get a replacement?) - either way it can't hurt as long as you don't go too far with it..
I originally read this tip on the tmobile or htc forums(I can't remember), but it does make sense..
So I checked like you said. I sprayed air all over the case and then I noticed that there was a hair sitting right on top one of the bottom connectors... I removed it with tweezers, sprayed some more air and then waited to see the results. (This was two days ago). So far, all my calls seem to be working pretty much perfectly. One person thought that he heard a tiny bit of static at one point, but the majority of my phone calls have been without complaint. So it looks like that fixed it... Amazing what a little hair can do... Thanks!
syrenz said:
So I checked like you said. I sprayed air all over the case and then I noticed that there was a hair sitting right on top one of the bottom connectors... I removed it with tweezers, sprayed some more air and then waited to see the results. (This was two days ago). So far, all my calls seem to be working pretty much perfectly. One person thought that he heard a tiny bit of static at one point, but the majority of my phone calls have been without complaint. So it looks like that fixed it... Amazing what a little hair can do... Thanks!
Click to expand...
Click to collapse
Good deal pretty crazy it was a hair, I would have thought something more substantial than that!
Related
I got my Rezound right after Black Friday, and have had it about 6 days.
My fiance and her dad both complain that my voice sometimes goes in and out for a bit sometimes, making it hard to hear me, or not hearing me at all. At the same location I wipe out my incredible and it does fine, for a phone call that last 2 hours. This has happened quite a few times.
This isnt isolated to just my apartment, it happens everywhere i guess. I have an HTC Incredible that never gives me this issue.
I've pulled the battery, did a factor reset, did a prl update, but nothing seems to fix the problem. And of course the problem isnt consistent since it happens whenever it wants.
I noticed the phone also has a mic on the back, so I have tried to hold the phone differently to see if thats an issue, but the problem still happens.
Anyone else with the same issue? Amazon said they would just ship me another phone. I guess I will chalk this up to a hardware issue.
That was pretty much the only issue i've had, so I'm praying that the one they send isnt one having some of the other issues i've been reading about.
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Thanks
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
Click to expand...
Click to collapse
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Hmmmm
derekisthematrix said:
I'm really not trying to offend and it sounds like you have tried to deal with this issue already BUT...
Is it possible you could still occasionally be covering up the main mic on the bottom of the phone while holding it? I use my pinky finger on the bottom of the phone to help support it/hold it up and have now had to train myself to be careful not to cover the mic on the bottom of the phone (on my OG Droid it was on the front face of the phone). You may have a real hardware issue with your phone, but maybe do a test where you cover it up on a call to the same people that had trouble hearing you before and ask them if it sounds similar?
Good luck!
Click to expand...
Click to collapse
Not offended at all. You know I thought that too, so I started watching how I held it. I tried holding it different and nothing changed. The bottom mic im used to since I believe the Incredible had one in the same location.
I also tried to keep my hand somewhat off the microphone on the back also.
I tried covering up mics and was unable to decide if that was the issue. The replacement will be here in 2 days, so i play to play with this one some more till then.
You brought up a good point though, and something that I have been keeping my eye on.
Thanks.
dccoh said:
You have seen a review that had a posssible bad phone that had problems with his voice being heard too? Do you by chance iknow where I can view that review?
Either way, thanks for the info, and tip on *228. I plan on trying the new device and hopefully it goes well.
Thank you.
Click to expand...
Click to collapse
http://www.theverge.com/2011/11/14/2557172/htc-rezound-review is where I saw the comment about the calls. No problem! Hope the 2nd phone doesn't have this issue for you.
I've also had a complaint about this, its only been from one person though. And he as commented on it sounding like I was muffled and he will interrupt and ask how I'm holding it, I was holding the phone normally and not destructively each time :-\ he hasn't said anything about it in a few days though, idk if its the phone or the network lol :-\ but... Ive also had this issue, I'm kind of scared to get another one because of all the other issues some people are having with them.
Edit: also I tried to catch it happening by recording audio for about an hour with my phone in front of the TV and it never happened. So idk :-\
Sent from my ADR6425LVW using Tapatalk
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
I also think the same tbh... I'm thinking that one gets too sensitive possibly, because I've been told it happens, when I notice that I talk louder or closer to the mic. And it doesn't do it all the time. Its very limited and random, I think its only happened like 3 or 4 times total, since I've had it... I wonder if it is the noise canceling being too sensitive. I bet a software update would fix it.
I was thinking that If it was the mic messing up it would happen more often. but I made a post about it I think a week or so ago, glad I'm not crazy though :-D
Edit: err.. I just realized my otterbox commuter case covers those back mics. I have a whole in the side at the top where that one is though. I suppose I could be touching that one some how, but what does that one even do lol?
Sent from my ADR6425LVW using Tapatalk
got556 said:
My girlfriend has also began complaining about this.
The only possible explanation I can work up is that I've noticed it happens when my mouth isn't close and directly in front of the mic. So maybe the noise cancelling mic's on the back of the phone are picking up my voice also and therefore cancelling them out.
Click to expand...
Click to collapse
Well at least i'm not alone. Her dad complained about it first, then she did. I've never had this kind of issue, so I assumed it was there phone.
I even called my third's line google voice number and recorded myself walking around talking on the phone, to myself. I'm sure the neighbors might think i'm nuts at this point.
I listened to the recording, and I didnt hear any issues. *sigh* Well, if its how i'm talking into the phone, I don't know what to do about that. I've been talking on the rezound like I have every cell phone that i've ever owned.
I dont 'death grip' the phone, and I hold it like normal. Would hate to think I'd have to baby how I hold the rezound, but eh, anything can happen.
If my next phone does this, I guess I have to decide if I have to listen to her complain, or get a different phone (unless I write HTC and see if they have a fix on the horizon software wise). Bad thing is there is no other phone close to the Rezound right now.
I don't want to deal with a Razr right now, with having a non replaceable battery (by normal means), plus i'm not into motorola.
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
eallan said:
The holes on the back are NOT mics.
The mic is on the side. Those holes are antenna traces.
Click to expand...
Click to collapse
Hehe gud to know. I probably cover it or hit it a lot when talking hmmm ill have to experiment further
Sent from my ADR6425LVW using Tapatalk
zetsumeikuro said:
Could just be a faulty phone. But I have seen a review state that it happened to him too, could just be a bad batch. You never want to do a PRL update with 4G phones, *228 is not necessary for these devices. Also by doing *228 on a 4G device, you have a chance of frying your SIM chip. I'd say give the new device a shot and see what happens and if it still cuts out or not. If it still does then it could just be the device needs an update from HTC. I personally have not had this issue happen to me. Hope it works out for you.
Click to expand...
Click to collapse
Funny story: The day I got my phone I put it together, turned it on, did initial setup, and out of habit from flashing Dinc ROMS every other day for the last year I immediately did a *22899 and it popped up some message basically saying "don't do this" so I'm not even sure it will let you "fry" your SIM chip by doing the update.
Well, it looks like my luck has finally ran out.
Yesterday morning wireless started dropping out, connecting to a wireless N router (Netgear DGN2000) that has performed fantastically for all the time I've had it, and continues to do so. Signal on every device in the house is excellent on the following devices:
MacBook
iPhone
SGS2
Acer Aspire One netbook
Whilst slightly slower than my other devices, I used to use my Prime all over the house without issue (Honeycomb and then ICS) especially in the bedroom. On Saturday morning though, I started seeing regular dropouts at least once every minute. The device hasn't been dropped or anything like that, but even so if I had to hazard a guess I'd say that one of the wifi antennas has failed.
There are no other networks close to mine in the 2.4Ghz spectrum, but even so I moved the network around the channels to see if it made any difference. Nope, no difference. Rebooted both the Prime and my router several times, no difference. Even when very, very close to the router I still get the drop outs on the Prime, which points to a hardware issue as far as I can tell. Wifi Analyser's graphing is absolutely full of troughs, it's that bad. I'm nearly 100% sure that it's nothing to do with any new devices being introduced locally as no other devices performance has been impacted at all.
So anyway, it looks like I'll be returning my Prime to my local Curry's store tomorrow night for a replacement! I'll be wiping it before hand, so I may just check again after the wipe to make sure it's not some sort of wireless bug. I just hope I don't end up with any new issues with a replacement!
Looks as though maybe the pogopins have dislodged slightly and aren't making perfect contact like before. Try pressing on the top left and right of the top bezel.
Moothead2 said:
Looks as though maybe the pogopins have dislodged slightly and aren't making perfect contact like before. Try pressing on the top left and right of the top bezel.
Click to expand...
Click to collapse
Thanks for the advice, but I tried that earlier this evening to no avail. Whilst I agree it's possibly an issue with the pogopins, I put as much pressure on the pin points as I was comfortable with (which was a fair deal) and it made no difference. At the same time, the device has been treated very, very well; and so I wouldn't have expected them to have dislodged so easily anyway.
I'm certainly not willing to do that on any sort of regular basis. I'll get it exchanged and if I have any further issues, I'll give up at that point. I love the tablet and all, but I don't think I'll have the patience of some of you other guys that have been stuck in product return hell.
Anyone else having people you call tell you they can't hear you in the middle of conversations? I can't find any correlation. It has happened with 3 different calls today. All in different locations,but not in the car.
I'll normally reposition the phone on my face and it will correct. Is it possible I'm covering the Mic with the Palm of my hand?
had this issue a second ago.. hmmm
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Got the same problem
cyberhern said:
Yes very frustrating! Several times, never happened on Vzn before.
Sent from my VS985 4G using Tapatalk
Click to expand...
Click to collapse
Bought my g3 in Berlin, using it in Israel...
I am having this issue. issue is fine when the phone is directly to ur ear but if u adjust it or have it a couple of inches away it is horrible.
been testing all day. speakerphone doesn't have this problem.
leave a fake message for urself and u can hear the problem
take the phone and talk into it like a hand radio in normal to low dialogue. while doing it change between speaker and handset talk at the same level.
Anyone ever find a solution to this? I'm still having the problem. Wish I had returned the phone the first time it happened, but I thought it was just a bad signal. I went back in to Best Buy where I bought the phone and they were zero help.
Other threads mentioning the problem:
http://www.reddit.com/r/LGG3/comments/2bmljy/verizon_lg_g3_terrible_call_quality_and/
http://forum.xda-developers.com/verizon-lg-g3/help/complaints-call-quality-t2828905
Welcome to the club
Has anyone had any feedback from LG/Verizon on this?
I called both and was told "they hadn't heard of the problem" which I don't believe.
Anyone get a fix or has a replacement phone fixed the issue?
Yes - I'm still suffering with this issue.
I have been using speakerphone lately and have not had a single complaint. As previously noted, using a BT headset works fine every time as well.
This leads me to suspect that the noise cancelling/voice enhancement circuitry is running amok because supposedly speakerphone and BT do not use that feature, even though the one selection I have on my phone is off I think the phone still uses some enhancement when using the stock mic.
Next step is to block the mic on top with a piece of foam and see if that fixes it. By blocking that mic, the phone will think it's in a completely silent from ambient noise setting and maybe will turn off the noise cancellation circuitry.
Food for thought.
I don't know if I can prove it, but the problem feels worse (more people tell me they can't hear me) with the quick circle case on. It still happens with my other case and with no case at all, but less.
Has anyone who has this issue received today's OTA from Verizon? If so, is the problem still present for you? I will have a chance to test myself tomorrow.
I received the update yesterday and have not had anyone complain of call quality yet but I have not made a lot of calls. It is encouraging though because I would get complaints on most calls. I'll give it a few days and see before proclaiming it's fixed.
FWIW I was using an Otter Box and am now using an LG Circle case but it fails with/without the cases. IOW case made no difference.
I have my fingers crossed that it might be fixed.
I do notice the phone seems quicker with the update.
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
golden422 said:
I made two calls on my Vzw G3 today, using only the handset (not speakephone or bluetooth), and both callers said I sounded fine. One call was about 15 mins, and one about 5. My fingers are crossed that it is fixed, too. I really don't have any other complaints about this phone, and there isn't one I would rather be using right now.
Click to expand...
Click to collapse
Unfortunately I updated a few days ago and I had the problem last night on a call. So frustrating.
So only one complaint and I think it was due to a poor coverage area. I would get complaints all day long and every day so maybe, just maybe, they fixed it.... Still not convinced but feeling positive about this issue.
Today out of 7 calls so far I have had one person tell me they couldn't hear me. Re-positioning the phone closer to my mouth so my ear was more on the glass and not the speaker hole fixed it.
It's better than it used to be but might still be having problems.. Time will tell.
As an update, the problem is still there but it does seem better. Maybe 3 out of 10 calls will have the person on the other end telling me they can't hear me, breaking up, under water etc.
I've about had it with this phone and Verizon and I'm real close to putting it on Swappa and moving on to another phone and maybe another carrier.
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
golden422 said:
I have been cautiously trying voice calls on the handset, but really got used to carrying Bluetooth headphones around over the last few months.
I have had 2 calls in maybe 8 where the caller complained, so about the same ratio as you.
I still don't want to switch to a different phone. I am not convinced I want a moto x or that I am ready for the size of the nexus 6.
Verizon sucks, but I need the strong network.
Click to expand...
Click to collapse
I really believe the issue is the G3 on VZ. My spouse switched to the iPhone 6: no issues with voice calls, with same usage as with the G3. I prefer Android phones, so I haven't decided what to do yet.
My wife has an iPhone 4 and before my LG G3 I had a Droid Razr Maxx. Neither phone has this problem. Same number of calls, same locations etc. All the complaints I have seen involve the G3 on Verizon so it's probably something to do with Verizon's version of Android.
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Antennagate?
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
sunNsnow said:
I've had the call fade in and out a bit. My spouse (has the same phone), noticed people complaining about fade out during calls, too. We noticed that if we held the phone normally (fingers wrapped around the phone, about the middle of the phone), the calls fade out. If you hold the phone around the bottom near the speaker -- or use a headset -- calls are okay.
As a little test, I held the phone normally and the network signal was around -114 dBM.
I put the phone on the table, the network signal was around -104 dBM.
Both our G3s exhibited this issue. We didn't purchase them together, either (one by mail, other from store). Perhaps its a phone issue, perhaps we coincidentally received bad phones.
Click to expand...
Click to collapse
I think there are more than just a few people with this problem. Mine is giving me the same issue. People tell me they can't hear me at all, or I sound like I am stuck in a well, or that I am ignoring them. I've tried a couple of things but to no avail. I believe it has something to do with noise cancellation. I just turned off voice enhancement and voice privacy and it still seems to give me this problem but I am gonna try it out for longer. I am with Verizon. Let me know if you guys have any ideas.
Yes I have noticed that when the phone is right to me ear im ok but a couple of inches away and people say echo or sounds like Im stuck in a wall. I mean weird? has anyone tried a factory reset
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
stevewoodson1 said:
I've been struggling with this issue since I purchased the phone on the 17th. I've also noted significantly worse signal in relation to my G2. I swapped out my phone this past weekend and the problem exists with the replacement.
Click to expand...
Click to collapse
I have a replacement on the way. thinking it will be the same
We had this problem with the Verizon g2 when it first came out. Tried swapping devices, Sims, and nothing worked. Eventually LG updated the radio which fixed the issue (if I remember correctly).
Sent from my VS985 4G using Tapatalk
Paulb787 said:
Anyone else having complaints of an echo during their calls? Had 3 people tell me this.
Click to expand...
Click to collapse
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
Click to expand...
Click to collapse
+1
In vehicle bluetooth works every time. I had one case where my wife could barely hear me through the phone (we both have the g3) but all other calls have been fine thus far. Hopefully this gets addressed in the first update.
Still An Issue...
Any update on a fix for this?
I just spent a month calling VZ about how people have trouble hearing us (we have two G3s with the same problem). One was replaced and people still have trouble hearing us.
The SG3 was never this bad with calls.
I have not tried my G3 with the Prius Bluetooth, but on every call so far over Verizon or Google Voice/Hangouts the Voice quality whenever I enquired has been reported to be fine.
The only issue I have noticed is that sometimes when I hold the phone right-handed my finger underneath it covers the Mic hole.
Sent from my VS985 4G using Tapatalk
I have a bad habit of bringing the mic away from my mouth at about a 45 degree angle while keeping the phone to my ear. When I do this, I get reports of the echo / can't hear me. Bringing it back to the proper position seems to correct the issue.
I have an ad hoc solution that seems to work so far:
Use the speakerphone while on the call. Totally obnoxious in social settings, but if you're somewhere private, it works.
Turn off Bluetooth. I did this a couple of time no one complained not being able to hear me.
Speaking to Verizon is pretty much useless. One rep did a fancy dance to say this is a software issue and they can't do anything for me at this point.
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
stang2003 said:
Add me to the list of Verizon LG G3 owners with poor call quality. You guys have described exactly what I am experiencing. People tell me I fade out, sound tinny, sound underwater etc. I have tried the phone in a case (OtterBox) no case, different parts of my house, different positions holding it, making sure I'm not covering the mic etc.
Also did a factory reset and ran the phone in "Safe Mode" as well
Same problems. Seems to happen on longer calls BTW and I have no troubles hearing people.
I am getting a solid -104 to -108 LTE signal and solid -89dbm CDMA and -88dbm 1xRTT signal.
Right now I am going to use BT exclusively and see what happens, but this is troubling since I make a lot of calls.
I never had this problem, in the same location my house, with my last phone a Droid Razr Maxx.
It gets pretty much the same signal levels.
Any ideas on this?
Is it a Verizon problem?
I bought this phone in BestBuy so I'm not really sure how to proceed to exchange it as I am past my 30 days?
Do I call Verizon?
Go back to Best Buy?
Call LG?
I've dealt with Verizon before and like the other person said, it's not a pleasant experience .
Help!
P.S Other than the call quality issue, this phone is incredible and I love it.
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Click to collapse
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
Rodeojones said:
I have the same problem as many on here and it's frustrating. As great as the features on the phone are, it fails at its most basic task - making calls.
I quoted you to answer part of your question. I, too, got my G3 at Best Buy - 22 days ago to be precise. I finally got fed up with the call quality problem and spoke to Best Buy yesterday (and had the issue pop up mid call with them). Unfortunately, their return policy is 15 days. Beyond that you're forced to use a protection plan claim, if you have one, or work directly with LG for a repair - which would leave you without a phone for a few weeks while LG does its thing. It was also suggested that it could indeed be a software issue and a future update could fix the issue. But that does nothing for us now.
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Click to collapse
Thanks for the info Rodeojones.
I suspect it is a software bug.
I "think" I can still take out a protection plan with Verizon so I might do that just in case it gets worse.
I'm trying the BT headset exclusively now to see if that helps or changes things. So far nobody is complaining and also when I use the BT in my car, a crappy Jabra Freeway Speaker thing, nobody seems to complain either which leads me to believe that maybe the mic is doing something odd causing the phone to reduce the audio going out or something.
It certainly is disappointing having a top tier phone that has problems making phone calls.
@stang2003
You've described all the troubleshooting steps I've gone through as well. I am disappointed beyond words. I would at least be happy if there was some affirmation from Verizon or LG that this problem exists, but I'm not going to hold my breath waiting for it....
Wot-75 said:
People tell me this but only when I have them on Speaker phone... no complaints when listening normally or via BT headset or vehicle BT connection.
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I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
jager420 said:
I'm not crazy...I have had this issue since launch. Boo boo ass radios in this phone. Really disappointed I can't use the speakerphone as much as a like..
Sent from my Nexus 7 using XDA Free mobile app
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Click to collapse
From what I am reading it seems this might be related to Verizon only.
Is anyone having these kinds of problems on a different carrier than Verizon?
I did find a number of threads regarding poor signal strength with the G3. Seems even the EU folks are having these problems.
Maybe both call quality/microphone problems are actually related to a poor radio signal?
Ok, so an entire day using my Blue Ant ancient T1 BT and not a single complaint about fading in and out etc. In fact I was talking to a person on BT and it was fine. I disconnected the BT, did not move the phone which was right in front of me, put it on speaker and within a couple of minutes he was claiming he couldn't hear me, fading in and out etc. I switched to regular ear (no speaker phone) and same thing with fading in and out. I went back to BT and talked for about 10 additional minutes and it was fine.
My preliminary conclusion, and it's really too early to tell, is that it's somehow related to the mic in the phone as BT doesn't seem to have the problem.
Can anyone else confirm this?
Test with BT and see if you get complaints from people on the other end that you are fading etc.
I have tried using 2 sets and they have about the exact same reception quality
http://www.amazon.com/gp/product/B013HZTTXI?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Mixcder ZeroSport Wireless Bluetooth 4.1 - 3.5/5 stars 211 reviews
http://www.amazon.com/gp/product/B0175XAN6A?psc=1&redirect=true&ref_=oh_aui_search_detailpage
Bluetooth Headphones, TROND® Dash V4.1 - 4 stars 118 reviews
I use these at work with my phone in my pocket. I have tried front pockets and back. I don't know if the sensor is too dark or its too tight in there (pants/shorts are not tight) or what. If the phone is out of my pocket it works fine 98% of the time. Just today i had it being choppy even when the phone was in my hand. I have also tried using it without the small, slim silicone phone case but with the same results.
I haven't seen much online with the same issues and i don't want to return this phone to get yet another ****ty phone or refurbished one.
Anyone have any ideas?
nobody has had this issue?
I have this issue its a royal pain. I assumed its because the battery is dying but that is not the case. I got so annoyed I had to use ancient methods and plug in a wire between both devices . felt so weird but did the job .
Same problem here
I was having the same problem with my LG Tones Ultras, I was still within my 14 day return with tmobile so i they swapped it and problem is gone. I suggest you get a hold of warranty since still within a year and see if they will sent you a device. Hope this helps. good luck.
thought about it but i dont really want a refurbed one
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
diamantericos said:
To add to my earlier post about this issue i simply rebooted my phone just to try and that seems to have resolved the problem. I thought of it since i never have any reason to turn off my device .
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Typically when I have BT issues like cut outs and random pop/clicks while listening to audio a reboot is what is needed. Not sure why that solves the problem but when it gets bad that is my only solution and it usually works 100% of the time.
Yes, I've experienced this with my LG HBS-760 headset (which, by the way, worked perfectly with the G4). A reboot typically solves the problem, but only temporarily. I'm very unhappy with this phone, for that reason and also the horrible battery life and the gimmicky/mostly useless second screen. I wish I had kept my G4.