Hopefully this thread will not get closed quite yet.
5/22/2012 Update -
Sorry for the delay, tried not to die from pneumonia last week after a relapse. I will start answering general questions again today and forwarding CSR events to the Service Team. Good news is that we have hired a full time employee to assist our Tablet owners in the Android centric forums. His name is Tien Phan and he is available here under the user name Asus_USA. He is part of our new Customer Loyalty Group and will be taking over forum coverage and assisting our valued customers. I will still be around, especially to handle technical problems and coordinate with Engineering until Tien is completely up to speed. However, as always, if you run into a problem that is not solved by our Service Group please feel free to contact me.
Gary,
Does this mean xda is going to be the official ASUS forum?
Thank you Gary! The old thread was closed because we had a few "adults who thought that they didn't have to follow the rules here." Hopefully the same wont happen to this thread.
Glad you're still alive
So, any new word on the latest firmware update?
Ugh sick? Unbelievable
Sent from my Transformer Prime TF201 using XDA Premium HD app
thanks for your help Gary...
Gary, glad your back on your feet. Thanks for working with us to get the dongles to those that got lost in translation.
I can attest that Tien has been very helpful and responsive in his ASUS_USA role over in the Transformer Forums. He responded in real-time to my RMA questions and helped push my case along.
This is a great development for the XDA community and hopefully goes a long way to assisting with our CS issues.
Bravo!
This is really good news, quite right step...
If you give us some info on the new, super stable firmware too, this day would feel like a little Christmas before December ;-)
Sent from my Transformer Prime TF201 using XDA Premium HD app
Yod-b said:
This is really good news, quite right step...
If you give us some info on the new, super stable firmware too, this day would feel like a little Christmas before December ;-)
Sent from my Transformer Prime TF201 using XDA Premium HD app
Click to expand...
Click to collapse
me too ;-)
Sounds good Gary. glad you feeling better.
Release the Kraken! I mean the firmware update.
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Good Guy Gary
Great to hear. Should calm things down quite a bit! Maybe now general won't be 10 complaint threads and instead more information on doing fun things with our primes...
Sent from my Transformer Prime TF201 using Tapatalk
thenrz said:
Great to hear. Should calm things down quite a bit! Maybe now general won't be 10 complaint threads and instead more information on doing fun things with our primes...
Sent from my Transformer Prime TF201 using Tapatalk
Click to expand...
Click to collapse
That would be nice! A++++++++++++++
Gary Key said:
Hopefully this thread will not get closed quite yet.
5/22/2012 Update -
Sorry for the delay, tried not to die from pneumonia last week after a relapse. I will start answering general questions again today and forwarding CSR events to the Service Team. Good news is that we have hired a full time employee to assist our Tablet owners in the Android centric forums. His name is Tien Phan and he is available here under the user name Asus_USA. He is part of our new Customer Loyalty Group and will be taking over forum coverage and assisting our valued customers. I will still be around, especially to handle technical problems and coordinate with Engineering until Tien is completely up to speed. However, as always, if you run into a problem that is not solved by our Service Group please feel free to contact me.
Click to expand...
Click to collapse
I am thankful you are feeling better, Gary, and also thankful for your openness and commitment to your customers. I wish you continued good health.
Sent from my flat, rectangular thingee using Tapatalk HD
very good news !
now where's that firmware update that solves the I/O performance troubles, browser lockups and brings a fully unlocked device?
Sent from my Transformer Prime using Tapatalk 2
Gary Key said:
His name is Tien Phan and he is available here under the user name Asus_USA.
Click to expand...
Click to collapse
So... what about the rest of the world?
I purchased my Prime back in December, but due to overwhelming, and persistent, issues, I finally sent it in to Asus today (via RMA) for a full refund (which I will hopefully have pretty quickly). The next tablet I get will definitely be Asus (once they make one with minimal issues), if only because of their outstanding customer service!
After speaking with multiple CSRs and multiple managers, Frank Cruz was the one who finally stepped up and helped me. Asus is definitely leading the pack when it comes to customer service, and with this new guy helping out in the forums, goes to show just why that is!
Glad you are better. That is the most important thing.
What about Kernel 3+ for Prime? Asus doing it for us or we never get it (Officially)?
Related
I contacted amazon to get info on my order and they told me that the prime was delayed due to technical issues so im tired of the rumor crap that asus keeps refusing is happening so I called asus and the lady said she didnt have any information so I asked who or which department will give me some info or I can speak to about this issue and she said no one...i said what does that mean she said...no one will speak to you on that matter mamm. I said that there's no one with asus that will speak to me regarding a product I am purchasing from them and she said that is correct...
now what tablet do you guys recommend?
The Asus Transformer Prime.
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With these useless threads. Really.
skeptikal said:
The Asus Transformer Prime.
Click to expand...
Click to collapse
This.
(10char)
I recommend the iPad 2, because OF COURSE if you call Apple you'll get directed to someone who will answer questions about backordered and/or not-yet-shipping Apple products. Apple is absolutely, completely, perfectly transparent with their users and are happy to talk to ANYONE about future plans, ongoing issues, etc.
So, yes: iPad 2. Definitely.
Probably because Asus isn't deal with you, they are dealing with vendors, and you won't get any information unless you're a vendor.
I'm a CUSTOMER I'm more important than a vendor without "me" the customer they don't exist!!!
I wasn't asking for a ship date or anything I was trying to tell them another vendor was saying asus delayed due to technical issues I WAS TRYING TO HELP THEM!!!
Angel7777 said:
I'm a CUSTOMER I'm more important than a vendor without "me" the customer they don't exist!!!
Click to expand...
Click to collapse
Without ALL customers they don't exist. Without you? Eh, they'll be fine.
By the sound of your posts, I feel quite confident that you asked all of the right questions in all the right ways to make them want to help you in any way that they could. However, Asus is hellbent on losing every customer it has one at a time by conspiring to withhold any and all information related to or concerning the Transformer Prime.
Wow, people are really getting edgy with this whole situation with Transformer Prime.
Seriously, take a deep breath and just wait for the device to come. Its not like Asus is giving them away for free, you are paying the money and you will get it soon enough. If there is a delay, they will tell their distributors and retailers who will then relay the information to their customers..
Angel7777 said:
I'm a CUSTOMER I'm more important than a vendor without "me" the customer they don't exist!!!
Click to expand...
Click to collapse
Actually, ASUS doesn't sell directly to end users, so their customers ARE the retailers. That's who they're set up to deal with, and that's why you didn't get directed to anyone.
skeptikal said:
Without ALL customers they don't exist. Without you? Eh, they'll be fine.
By the sound of your posts, I feel quite confident that you asked all of the right questions in all the right ways to make them want to help you in any way that they could. However, Asus is hellbent on losing every customer it has one at a time by conspiring to withhold any and all information related to or concerning the Transformer Prime.
Click to expand...
Click to collapse
Hey butt I put it in quotes meaning customers read it next time!
Angel7777 said:
Hey butt I put it in quotes meaning customers read it next time!
Click to expand...
Click to collapse
Were you calling me a butt? Or did you mean "Hey, but I put it in...'? I will be sure to read your posts much more closely next time. How embarrassing for me.
As I said I didn't want info I was trying to give them info...does anyone read or does people just skim...I didn't care when I got it I am PO'd that they spoke like that when I was trying to give them info...they could have said thank you we will pass it to the appropriate people weather they did or not...
I don't shop at BB for rudeness...one of their people refused to match a price I told him fine...his boss came up and asked what I wanted and he told his boss what I wanted and stopped his boss from approaching me saying I know her she'll be back tomorrow...
Angel7777 said:
As I said I didn't want info I was trying to give them info...does anyone read or does people just skim...I didn't care when I got it I am PO'd that they spoke like that when I was trying to give them info...they could have said thank you we will pass it to the appropriate people weather they did or not...
Click to expand...
Click to collapse
They probably should have put you through to the corporate offices right away in my estimation...Very important info that Amazon is slandering Asus. I can't wait to read about it in Business Weekly. No sarcasm intended in this particular sentence.
Angel7777 said:
I wasn't asking for a ship date or anything I was trying to tell them another vendor was saying asus delayed due to technical issues I WAS TRYING TO HELP THEM!!!
Click to expand...
Click to collapse
How nice from you... I guess they really need your help... I wonder why they didn't ask you for help in the first place...
Sent from my Desire HD using Tapatalk
Angel7777 said:
I don't shop at BB for rudeness...one of their people refused to match a price I told him fine...his boss came up and asked what I wanted and he told his boss what I wanted and stopped his boss from approaching me saying I know her she'll be back tomorrow...
Click to expand...
Click to collapse
And did you come back? Just asking...
Just call them back and tell them that you're the southern california Best Buy district manager and you need an update.
skinien said:
Just call them back and tell them that you're the southern california Best Buy district manager and you need an update.
Click to expand...
Click to collapse
Funny thing is, even then you might not get a response. The retailers all have buyers who deal with ASUS, and they've probably established long ago that only those buyers should interact with ASUS directly. Nothing could create a flustercluck quicker than every store from a retail chain calling manufacturers asking about upcoming stocking levels and such.
I'm betting the Best Buy stores call Best Buy HQ, and then Best Buy HQ calls ASUS. The information is then passed back to the stores.
I received my Prime on Monday January 9th and returned it on January 10th. First and most disappointing fact was the GPS failed to establish a lock. No signals were ever displayed using GPStest. This was after receiving two OTA updates which I was hopeful one of them would correct the problem. Neither update addressed the GPS issue.
There was backlight bleed on left side of display. Although my keyboard dock had not arrived, I cancelled it as well. Bottomline, I decided to keep the Transformer 101 and wait for better offerings. This was very unfortunate because I had very much anticipated the new tablet.
Although otherwise it appeared to be a very nice tablet, the issues just turned me off completely.
This forum seems to be turning into a personal diary for some people....
I'm hungry.
I will order pizza....
Wysłane z mojego Transformer Prime TF201 za pomocą Tapatalk
Can we stop with the negative posts? Its always the same thing too. GPS. I see post after post saying the same thing. Look at this the opacity is the same price and it lacks GPS. So go get your overly priced ipad. Don't post here.
I returned mine too...it won't wipe my butt.
today i went to work, picked up coffee on the way, it hurt my stomach.
Tomorrow I will probably not get coffee, i will update tomorrow.
Thanks for the Blog report. If you do not own it anymore why even be in this forum? Just to get the mydiary.blog entry in?
ajkid93 said:
Can we stop with the negative posts? Its always the same thing too. GPS. I see post after post saying the same thing. Look at this the opacity is the same price and it lacks GPS. So go get your overly priced ipad. Don't post here.
Click to expand...
Click to collapse
Actually, now it is GPS and "SERIAL NUMBER UNKNOWN"
Trust me, as more people get there tablets in hand, and cannot download and install firmware 4.0 ICS, they are going to be complaining about that too.
I am pissed about mine. Just got it yesterday, has "Serial Number Unknown" and I cannot install any updates. Heck yeah I am going to be negative. The "FIRST TABLET WITH ANDROID 4.0" for me is just "ANOTHER TABLET WITH HONEYCOMB 3.2.1."
I should be happy about that? It would be nice if there was a stickied thread for WIFI & GPS PROBLEMS so everyone could post there. Maybe even one for "Serial Number Issues" that way everyone else can post about how awesome their tablet is and the rest of us can moan in the OFFICIAL NEGATIVITY MY PRIME DOESN'T WORK RIGHT thread.
Problem is, I love my Prime, it seems to be pretty good. However, those of you with ICS, think about how much better it is with ICS. Meanwhile, I am stuck with Honeycomb cause of the Serial Number Issue. I cannot enjoy all the upgraded speed, faster touch response, new features etc.
3rdamention said:
Actually, now it is GPS and "SERIAL NUMBER UNKNOWN"
Trust me, as more people get there tablets in hand, and cannot download and install firmware 4.0 ICS, they are going to be complaining about that too.
I am pissed about mine. Just got it yesterday, has "Serial Number Unknown" and I cannot install any updates. Heck yeah I am going to be negative. The "FIRST TABLET WITH ANDROID 4.0" for me is just "ANOTHER TABLET WITH HONEYCOMB 3.2.1."
I should be happy about that? It would be nice if there was a stickied thread for WIFI & GPS PROBLEMS so everyone could post there. Maybe even one for "Serial Number Issues" that way everyone else can post about how awesome their tablet is and the rest of us can moan in the OFFICIAL NEGATIVITY MY PRIME DOESN'T WORK RIGHT thread.
Problem is, I love my Prime, it seems to be pretty good. However, those of you with ICS, think about how much better it is with ICS. Meanwhile, I am stuck with Honeycomb cause of the Serial Number Issue. I cannot enjoy all the upgraded speed, faster touch response, new features etc.
Click to expand...
Click to collapse
That sucks. Sorry to hear about it. However, the point everyone is trying to make is that we don't need 600 new threads for each person who has a problem. Not only does it clog up the entire forum but it makes it much more difficult for people that do have problems to find answers. What's easier, browsing through one thread or searching through 50 different ones?
Also, nobody cares that whomever took it back and is getting something else. What's the point then? Nobody can help you (in this case, the OP) fix it now that it's gone. Why bother posting it at all!?
I'm about to cook up some lunch here in about 20 minutes.
#Can'tWait!
Really, if you are too retarded to know that the GPS wasn't working good you shouldn't have a tablet at all because it probably too hard to understand for you.
I had a Motorola Photon, then tried out an Epic 4G Touch. Decided to keep the Samsung instead of the Motorola. Did NOT have any desire to go to any Motorola forums and announce that fact. None. Zero. In fact, haven't visited a Motorola forum since.
Why would I? I don't have a Motorola...
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rapcon said:
I received my Prime on Monday January 9th and returned it on January 10th.
Click to expand...
Click to collapse
I saved a bunch of money on car insurance by switching to no car insurance
Sent from the bridge of the
U.S.S. Enterprise using L.T.Com Worf
nslayden said:
I returned mine too...it won't wipe my butt.
Click to expand...
Click to collapse
you have to turn on the front facing camera first
Wish I was a mod. I Work from home. I would totally wash this General section clean of useless pity me posts. Sorry for your loss man but come on!
Well after looking through some of the retarded comments here, I'm certain I made a good decision. Anyway good luck to those with issues.
jjdevega said:
Wish I was a mod. I Work from home. I would totally wash this General section clean of useless pity me posts. Sorry for your loss man but come on!
Click to expand...
Click to collapse
+1 FTW we need more mod activity in here. get the forum back to discussion about the prime.
what BT mice work with the dock, what's a good controller to go for etc. less pity, more constructive discussion please.
I received my Prime a week ago and I am going to return it today.
I have the latest firmware updates, including the GPS "fix" which changed my GPS capability from marginal to absolutely useless. And I have the bluetooth wifi issue, although it only occurs with one of my headsets. Two newer headsets do not cause the problem so it's not an issue. Neither is the GPS since I don't really need it on a tablet. And I really like the ICS UI on the Prime, and with ADW EX on top, I love it.
However, the overriding problem is general poor wifi reception. One of the things I do every day with a tablet (in addition to read email, browse, and play words with friends) is watch video at night in bed, using a tablet to not disturb my wife. My old crappy (albeit with CM7) Nook Color does this flawlessly and has full bars of wifi at this location, which is about 20 ft from the wifi router, but through a wall and a floor. The Prime shows one or two bars but stutters so much on streaming video (from netflix, youtube, other internet, or local server) that it is unusable.
I think that once it was discovered the Prime had so many issues, Asus' first priority should not have been trying to roll out half-tested firmware updates but to release the bootloader unlocker as quickly as possible. I have far more confidence in the devs at XDA to fine tune the software of a device to get the best possible performance of the hardware than I do with any manufacturer. And I should have followed my own rule on buying mobile devices, and that is to not consider buying one unless there are XDA roms available for it. But, it was quad core! And ICS! And hi-res! I got caught up in the excitement and ignored my own advice.
Now I don't know what to buy. Maybe wait for the 700 series, or just get an OG transformer once the price drops.
Cool story, bro.
I'm having an omelette this morning with some really spicy jalapeno cheese and some nice uncured ham. It should be really good. I think I'll enjoy it immensely.
This morning, I took a big dump, at first I thought that I would delay doing it till the evening so that I can a better version (after lunch) but I was having so many issues and my stomach was making noises so I decided to just go.
Moral of the story: No one gives a f**k whether you keep your Prime or return it. There are already countless threads like these, please stop posting this s**t.
Hmmm interesting
going to the gym now, then watching some tennis.
ajamils said:
This morning, I took a big dump, at first I thought that I would delay doing it till the evening so that I can a better version (after lunch) but I was having so many issues and my stomach was making noises so I decided to just go.
Click to expand...
Click to collapse
TMI, man. TFMI.
Goodbye from this forum then, we wont be seeing you around anymore. All these issues still haven't put me off cancelling my order.
ajamils said:
This morning, I took a big dump, at first I thought that I would delay doing it till the evening so that I can a better version (after lunch) but I was having so many issues and my stomach was making noises so I decided to just go.
Click to expand...
Click to collapse
Can't stop laughing...
Boy, folks have taken their thoughtful, really helpful posts to a new level in this thread.
Wow..........
Sent from my PG06100 using XDA App
i just had sex, and it felt so good..
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Just stupid and no one cares!
My life is complete now that I know the info reported in this thread. Thanks for that!!!! We are glad you are gone....please do not return. You don't deserve to have such power in your hands. Do us a favor and don't get the TF700 either, you can't handle bleeding edge technology. As a matter of fact....just close your XDA account.....you have nothing to offer us.
Not to mention there is already a thread about this!!!! you should be banned from XDA!!!!! that's my VOTE!
http://forum.xda-developers.com/showthread.php?t=1441202&highlight=returned
i sold mine for 450 to some sucker and bought an ipad2. prime had a dead pixel and backlight was bleeding
Sent from my SPH-D710 using xda premium
kobe4rings said:
i sold mine for 450 to some sucker and bought an ipad2. prime had a dead pixel and backlight was bleeding
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
From one sucker to another. Way to pay it forward. I hope u disclosed those issues first although I'm sure you will say you did even if you didn't.
Sent from my PC36100 using xda premium
slayer69 said:
Not to mention there is already a thread about this!!!! you should be banned from XDA!!!!! that's my VOTE!
Click to expand...
Click to collapse
Amen to that
skeptikal said:
From one sucker to another. Way to pay it forward. I hope u disclosed those issues first although I'm sure you will say you did even if you didn't.
Sent from my PC36100 using xda premium
Click to expand...
Click to collapse
I think the fact that he specified "sucker" implies pretty strongly that he did not disclose the defects.
Oh, and, about that iPad 2 the guy bought and light bleed:
http://www.engadget.com/2011/03/12/poll-is-your-ipad-2-backlight-bleeding-video/
http://www.cultofmac.com/87197/if-your-ipad-2-has-display-problems-do-not-return-it-heres-why/
https://discussions.apple.com/message/13203882#13203882
http://www.iphonehacks.com/2011/05/...-attributed-to-lcd-panels-produced-by-lg.html
http://www.gottabemobile.com/2011/03/14/does-your-ipad-2-backlight-bleed/
http://www.tcgeeks.com/the-ipad-2-light-bleed-and-yellowing-what-you-can-do/
Sorry, also forgot to mention the iPad 2 and dead pixels. No need to link all of the stories, here's the Google Search link: https://www.google.com/webhp?source...303290c933ce3a0&biw=1366&bih=643&ix=heb&ion=1
And Apple's official policy for dead pixels on the iPad 2 seems to be that there have to be three of them before the thing can get replaced (with some wiggle room on a first replacement): http://www.tuaw.com/2010/11/05/apple-dead-pixel-policy-leaked-one-for-iphone-three-for-ipad-g/
slayer69 said:
Not to mention there is already a thread about this!!!! you should be banned from XDA!!!!! that's my VOTE!
http://forum.xda-developers.com/showthread.php?t=1441202&highlight=returned
Click to expand...
Click to collapse
My bad. I should have looked for threads on this topic before posting. But from the responses it appears poor wifi performance on a wifi-only device is not much of an issue for some people.
phoneturf said:
My bad. I should have looked for threads on this topic before posting. But from the responses it appears poor wifi performance on a wifi-only device is not much of an issue for some people.
Click to expand...
Click to collapse
For some folks WiFi seems to work fine. For others, the signal and speed degrades rapidly as you move away from the router. Much worse than other devices for me.
phoneturf said:
My bad. I should have looked for threads on this topic before posting. But from the responses it appears poor wifi performance on a wifi-only device is not much of an issue for some people.
Click to expand...
Click to collapse
The responses to your post have nothing to do with the Prime's performance, and everything to do with your creating another thread harping on the same issues that already exist in many, many duplicate threads. Why should anyone feel the need to respond to you about issues that've already been beaten to death?
**** you Asus. $500 for this utter piece of **** tablet. I can't use gmail, email, maps, calendar, widgets, no games at all, pretty much ANYTHING, because everything just hangs after a few seconds. I've waited since last December, one update after the other, even went through a month long RMA, so far no sign of improvement. With the last bits of patience left I'll wait for the jelly bean update... and then if the prime still sucks - I'm going to punch a hole in this thing with a hammer, apply the baseball bat treatment office space style, and post pictures of it here.
Rant from my Transformer Prime TF201 using xda app-developers app
attila123456 said:
**** you Asus. $500 for this utter piece of **** tablet. I can't use gmail, email, maps, calendar, widgets, no games at all, pretty much ANYTHING, because everything just hangs after a few seconds. I've waited since last December, one update after the other, even went through a month long RMA, so far no sign of improvement. With the last bits of patience left I'll wait for the jelly bean update... and then if the prime still sucks - I'm going to punch a hole in this thing with a hammer, apply the baseball bat treatment office space style, and post pictures of it here.
Rant from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Cool story bro!
attila123456 said:
**** you Asus. $500 for this utter piece of **** tablet. I can't use gmail, email, maps, calendar, widgets, no games at all, pretty much ANYTHING, because everything just hangs after a few seconds. I've waited since last December, one update after the other, even went through a month long RMA, so far no sign of improvement. With the last bits of patience left I'll wait for the jelly bean update... and then if the prime still sucks - I'm going to punch a hole in this thing with a hammer, apply the baseball bat treatment office space style, and post pictures of it here.
Rant from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Or you could sell it on ebay and donate the money to a charity that you feel could use it...
attila123456 said:
Rant from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Obviously the xda app works fine.
Sent from the matrix. (or my phone)
RAM Manager PRO with profile hard gaming fixed all my problems ! I was like you since january... Using that app and slide out apps from recent apps list when I finish using them, gives me 0 crashes.
Try It man !
Good luck !
Enviado desde mi Transformer Prime TF201 usando Tapatalk 2
what an asinine, garbage, crybaby, meaningless post. sounds like you have a lemon. and in the minority.
take your ranting elsewhere. no one here cares.
reported.
kingdazy said:
what an asinine, garbage, crybaby, meaningless post. sounds like you have a lemon. and in the minority.
take your ranting elsewhere. no one here cares.
reported.
Click to expand...
Click to collapse
Why shouldn't he be able to let off a bit of steam after waiting nine months for updates to fix his problems and going through a lengthy RMA process that still didn't fix the issues he's having. It sounds like his Prime is unusable in it's current state which is unacceptable for a $500+ product. I'm sure the stories of being upgraded to an Infinity or being given a full refund doesn't help the situation either, it saddens me to see other people given a get out of jail free card when I'm left with a product I find sub-par from a technical standpoint that I have no way of getting rid of.
Moothead2 said:
Why shouldn't he be able to let off a bit of steam after waiting nine months for updates to fix his problems and going through a lengthy RMA process that still didn't fix the issues he's having. It sounds like his Prime is unusable in it's current state which is unacceptable for a $500+ product. I'm sure the stories of being upgraded to an Infinity or being given a full refund doesn't help the situation either, it saddens me to see other people given a get out of jail free card when I'm left with a product I find sub-par from a technical standpoint that I have no way of getting rid of.
Click to expand...
Click to collapse
I do think he was overly harsh against folks who have problems and cant help themselves. However I got the same weak wifi laggy prime everybody else with problems had, I just did something about it instead of waiting too long to return it and crying the blues. If my college student kid came to me and said I got some tech that is unusable as is but I waited too long to return it. I would ask her whose fault is that?
Instead of giving us that excuse on why you haven't applied a hammer to it yet due to wait on upcoming JB release.
Why don't you just go to ASUS and download the 4.1 JellyBean update for TF300 and install in on your TF201.
Whilst I agree that's what should happen, many people either naively hoped for future fixes and so kept it as it would be a struggle to get another at the time or like myself were unaware of some of the issues until it was too late (I had less than a week since I bought it abroad from a shop that doesn't operate over here). I wasn't able to compare the WiFi since I didn't know where the router was in the Villa I was staying in and had no other device to compare it to so was ignorant to the WiFi problem which I guess you could partly blame me for for not checking online. Many aren't willing to open their Prime's like you did (A move I may try if the WiFi is still poor after my RMA) to fix their issues out of fear of another issue coming up and then not being able to RMA it for that issue.
Moothead2 said:
Whilst I agree that's what should happen, many people either naively hoped for future fixes and so kept it as it would be a struggle to get another at the time or like myself were unaware of some of the issues until it was too late (I had less than a week since I bought it abroad from a shop that doesn't operate over here). I wasn't able to compare the WiFi since I didn't know where the router was in the Villa I was staying in and had no other device to compare it to so was ignorant to the WiFi problem which I guess you could partly blame me for for not checking online. Many aren't willing to open their Prime's like you did (A move I may try if the WiFi is still poor after my RMA) to fix their issues out of fear of another issue coming up and then not being able to RMA it for that issue.
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Click to collapse
if they do your rma right they should fix the wifi. I wish you luck. I hope they dont screw your ability to unlock whilst doing so.
Istarth said:
RAM Manager PRO with...
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I totally read that as "RMA Manager PRO"
Sent from my Transformer Prime TF201 using Tapatalk 2
Please direct any complaints you might have to this official Asus customer service representative.....
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While spending time in Taiwan I thought I would try to reach out to HTC and see if could be put in touch with someone at the company. I figured that while I was in the country it would be worth to shot to see if I could contact someone sympathetic to the ROM development (or even the Jetstream) cause.
I felt that as someone who has (an albeit tiny) body of HTC device development work that I might merit a vaguely personalized form letter that politely amounted to go away! I certainly didn't have any illusions of grandeur nor am I naive to the fact that companies regularly want to distance themselves from perceived failure.
It began with a tweet directed at HTCDev requesting a tour.
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I didn't receive the courtesy of a reply, but you can be the judge of whether that was merited.
Next I contacted HTCDev via their HTML contact form. You know those forms that you fill out only half expecting the contents to actually be delivered? I received the following automated reply a little later.
Code:
Dear Finn,
Thank you for contacting HTC Corporation.
Regarding your inquiry, we have forwarded your message to related department.
Hope you would receive a response soon.
Thank you for your continuous support of our products and services.
Should you require further assistance, please do not hesitate to contact us again.
HTC
Customer Service Hotline :0809-090-166/02-2162-6788
Hours: Monday through Friday , 8:00 AM - 8:00 PM
Saturday and Sunday , 9:00 AM - 6:00 PM
Live chat : http://www.asia.htc.com/campaign/online_services / online_services
If this answers your comment or question, please click here to complete the process.
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Sincerely,
The HTCDev Team
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After a few days in true corporate fashion I received another automated reply. The following is that reply.
Code:
Dear Finn,
Thank you for contacting HTC Corporation.
Regarding your inquiry, we have forwarded your message to related department.
But we are so sorry about that we do not have any program that is suitable for you.
Thank you for your continuous support of our products and services.
Should you require further assistance, please do not hesitate to contact us again.
HTC
I had hoped for some resemblance of a human reply, but I am left disappointed. I am happy that I tried.
So there you have it. I'm sure other better people than I have tried more earnestly to contact HTC, but I thought I would share my lone attempt. The most disappointing thing about it all is that it is not very surprising.
when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward. its nice of you to try.
on the some-what good news, last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.
guru_shastri said:
when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward.
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Click to collapse
You've been carrying the water around here for a while and it is time that someone shared the load!
guru_shastri said:
last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.
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He is a persistent and hard working guy. He'll probably get it someday.
guru_shastri said:
when the jetstream was new and the disappointment fresh, i tried getting their attention through their facebook page and emails. they blamed at&t for the lack of development and ignored the device from that point forward. its nice of you to try.
on the some-what good news, last i asked show_p what's shaking (2 weeks ago) and he said he's got something planned to fix the crashing, and he should get to it in two weeks. (that means this week) i don't wanna bother him just yet, but maybe he'll get the job done.
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Click to collapse
Cosidering this is how HTC does updates, they have no right to blame AT&T.....
http://forum.xda-developers.com/showthread.php?t=2585865
Sent from my HTCONE using Tapatalk
To all whom are interested, (minor gossip, insider story), no I'm not HTC employee nor contractor. ok ok may be a next next next door neighbor, which I purposes walk across to look at their pretty receptionist (I'm just joking too).
Anyway, I am in China, HK, TW, consumer grade manufacturing industries, hence would like to share these two possibilities.
1) I suspect this tablet was an AT&T initiative from the very beginning, An AT&T owned project, then open tender to couple of designers and manufacturers, notably HTC, Asus, etc and HTC won the job. All development costs will be billed $$$$, man hours, prototypes, tooling, ALT, MoQ, etc. Under such conditions AT&T would be hard pressed on costs for a rom upgrade, because many man hours not only on developments but testings thousands of accumulated functions and features.
2) But there's also a possibly of 2nd scenario, which is HTC self designed and build the Jetstream and knocked on many Telco's door to sell it.
Under my observation of North America availability only, no where else in the world, it's more likely a AT&T initiated project. So, no money no upgrade.
Come to think of it, it has 4G, first amongst tablet? It must be an AT&T initiative.
End.
DNarsingh said:
Cosidering this is how HTC does updates, they have no right to blame AT&T.....
http://forum.xda-developers.com/showthread.php?t=2585865
Sent from my HTCONE using Tapatalk
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@DNarsingh, great link, a picture says a thousand word.
can not flash new rom
rt