My girlfriend got an Evo today and the soft keys will not light up at all. They flash when the screen turns on but will not come on at all afterwards. I did a factory reset and still nothing. Is this a known software issue or should we just take it back in?
Mine only turned on when I completely covered up the light sensor. I didn't get a chance to play with it much since I already put the invisible shield and put it to sleep until tomorrow but try that, they should at least turn on and you'll know if it's defective or not.
Sent from my Evo3D Shooter.
mine stay on the whole time the screen it on..... I would take it back..
Racer Of All said:
Mine only turned on when I completely covered up the light sensor. I didn't get a chance to play with it much since I already put the invisible shield and put it to sleep until tomorrow but try that, they should at least turn on and you'll know if it's defective or not.
Sent from my Evo3D Shooter.
Click to expand...
Click to collapse
Thanks it does come on when I cover the light sensor. Hopefully a software update will fix this. Since other people's are coming on without issue would it be a good idea to take it in anyway?
mine only come in in low light ie light sensor covered as well. i do believe this is the way they are intended to function. why would you need the soft keys lit up in full light? them staying lit constantly would just drain the battery quicker. i would say your device is working properly and there is no need to worry.
^^^^^^^^this^^^^^^^^^
sent from my Evo LTE, usually.
Zacisblack said:
My girlfriend got an Evo today and the soft keys will not light up at all. They flash when the screen turns on but will not come on at all afterwards. I did a factory reset and still nothing. Is this a known software issue or should we just take it back in?
Click to expand...
Click to collapse
They are light sensitive.
via HTC EVO 4G LTE.
I've seen reports that the light sensor can be picky if it's covered by a screen protector
Lol. Check your Google wallet...
Sent from my Galaxy Nexus
Related
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Nope, mine works perfect. Sad to hear tho...
Had that problem with my dell venue pro. Its a fix for it that I found under the dell venue pro forums of xda. Not sure if u can get the same access for the htc
Sent from my Venue Pro using XDA Windows Phone 7 App
fireblade893 said:
Hi I have just got a HTC radar as a company phone and am getting some odd behavior when dialling
Sometimes it works like expected other times when I press call the screen goes off and will not come back on no matter what I do until the other end pick the call up
Now that's not so bad until you call voicemail when nothing makes screen come on ie tried moving away from anything (in case proximity sensor turning it off ) tried the on/off button volume even camera button nothing works so I can't press option 1/2 etc
Only way I can end the call is to remove bottom cap and take sim card out
This happens on around 50% of all calls and is really bugging me , if its connected to a bluetooth car kit ,the car kit can end it ok
Everytime on bt kit the screen goes off with pressing call
Anyone else having this problem?
Sent from my HTC Sensation Z710e using Tapatalk
Click to expand...
Click to collapse
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
MJCS said:
Do you have a screen protector? If so it could be one of poor quality and is interfering with your screen. Remove it if you got it. Also it can mess up your ambient light sensor/proximity sensor.
Click to expand...
Click to collapse
Nope I have nothing on the screen its as it came
Have reset device still the same I'm guessing it has a problem , sad to say but HTC aren't impressing me lately even thinking of replacing my sensation with a galaxy nexus soon :-(
Sent from my HTC Sensation Z710e using Tapatalk
I'm having the same issue too. But i do have it all the time, with every single call i make.
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
I wrote to HTC, they replied after 1-2 hours:
"this is a functional problem caused by a sensor inside the phone" ... "if you can please do get a replacement phone if you have just bought the phone"
Click to expand...
Click to collapse
I asked my local dealer, i will receive a new device tomorrow.
MJCS said:
Lets test something here:
Grab a flashlight and turn it on
Cover the light sensor in the upper left with your finger and make sure the 3 capacitive buttons light up.
Uncover them
Now shine the flash light directly into the light sensor
Did the lights turn off? If not get your phone replaced. If they did then you or something is covering the light sensor. The light sensor can turn the screen off at around 1".
Click to expand...
Click to collapse
Tried this but nothing happens while call is active , I rang someone today got their voicemail I left a message but after my message I couldn't end the call I had to connect it to my car kit and use that to end the call
Time for a new handset here as well I think :-(
Sent from my HTC Sensation Z710e using Tapatalk
What was the outcome. Did the lights turn off?
MJCS said:
What was the outcome. Did the lights turn off?
Click to expand...
Click to collapse
For me, the light turned off. In fact I do not need to shine a torchlight. If I cover the top part of the display the 3 capacitive buttons light up. If I uncover, the light disappear. Any ideas? The screen is turning off every time I make a call.
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
jeremyshaw said:
That tests the ambient light sensor(s) - most phones have 2 or 3 - but it doesn't test the proximity sensor... (because the button lights should be tied to the ambient).
Either way, I have not heard of this issue, though HTC has pushed out a firmware update over zune for the Titan recently. I'd recommend to check that, and if there is no update/doesn't fix, then replace the phone.
Sent from my MB860 using Tapatalk
Click to expand...
Click to collapse
The light sensor IS the proximity sensor
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
Is my sensor working properly then? I have a screen protector installed. Is that the problem? I have not tried taking off the protector yet.
You should try that. Some cheap screen protectors can mess with it. I know this was the case with some protectors on the dell venue pro early on.
MJCS said:
The light sensor IS the proximity sensor
Click to expand...
Click to collapse
o.0!? The proximity sensor is normally a led rangefinder in the infrared frequencies. Light sensor could cause lots of false positives...
Sent from my SGH-i937 using Board Express
Fixed the problem. You must remove the clear stock screen protector...it distorts the sensor.
I've been saying that all along
I did a test. Peeled off a bit of the screen protector, enough to expose the sensor. Made a call. The screen didn't blank. So it's the screen protector.
Hi guys I have just recently bought a Radar from bay and im having the same problem, but this time there is no screen protector.
If I cant get a refund form the seller, can I get a warranty repair seeing as though im a second owner?
Cheers
I'm unsure if anyone tackled or even noticed this one yet, but I noticed that after I unlocked the bootloader via htcdev.com, whenever I make a call, there's a little red light that sits above the HTC branding (left of the notification LED) that flickers repeatedly whenever I make any phone calls. Is this a unlocked bootloader indicator, malfunction, or normal function of the phone? Also, can someone tell me what that light is for if it's not an indicator of a call?
daeboe said:
I'm unsure if anyone tackled or even noticed this one yet, but I noticed that after I unlocked the bootloader via htcdev.com, whenever I make a call, there's a little red light that sits above the HTC branding (left of the notification LED) that flickers repeatedly whenever I make any phone calls. Is this a unlocked bootloader indicator, malfunction, or normal function of the phone? Also, can someone tell me what that light is for if it's not an indicator of a call?
Click to expand...
Click to collapse
I don't ever get the red indicator light unless my battery level is low.
In fact I don't have any LED light while I'm on a call at all.
Binary100100 said:
I don't ever get the red indicator light unless my battery level is low.
In fact I don't have any LED light while I'm on a call at all.
Click to expand...
Click to collapse
I'm not saying the notification LED. It's a separate light to the left of it. It's located conveniently right above the right side of the T in the HTC branding. It's very very faint. The only reason I noticed it was because I was in the dark and I pulled the phone away from my face to look at it.
daeboe said:
I'm not saying the notification LED. It's a separate light to the left of it. It's located conveniently right above the right side of the T in the HTC branding. It's very very faint. The only reason I noticed it was because I was in the dark and I pulled the phone away from my face to look at it.
Click to expand...
Click to collapse
I'm in the dark right now. I just made a call to my work phone. There is no light.
That's a sensor. It turns the screen off when the phone is by your face..(having a brain fart of what that sensor is called) lol
Edit: proximity sensor
Sent by accident from my Amaze using Tapatalk
Double0EK said:
That's a sensor. It turns the screen off when the phone is by your face..(having a brain fart of what that sensor is called) lol
Edit: proximity sensor
Sent by accident from my Amaze using Tapatalk
Click to expand...
Click to collapse
So when that sensor is active, you can see the red flashing it does?
Edit: Well, you seem to have won the cookie. I don't know why my proximity sensor is actually visible. I just tested it with my thumb. Turns out that that is indeed the proximity sensor.
Mine does the same thing only its completly random. I'll look over and it'll be flashing. I decided to just ignore it a few weeks ago.
Sent from my HTC Amaze 4G
Mines doing it to, its really very faint and wouldn't have noticed it had I not read this.
Sent from my HTC Amaze 4G using xda premium
I noticed this a while a ago it is the proximity sensor, its not next to the left of the ambient light sensor and it is NOT the led!!, go into a dark room and make a call it'll start blinking...or any app that uses proximity sensor...Also if you have the option of pocket mode it'll probably be running all the time but i'm not sure, it should technically run when you receive a call, but you will definitely notice that it'll blink very very rapidly while you're in a call...proximity sensor!!
Whats weird that I noticed also is that when my HTC amaze fell on the floor board of my truck I reached down to pick it up and passed it in front of my Radar detector the L band went off on the radar detector I though maybe a cop out but nope every time i put the phone in the radar detectors view it started going off, pretty weird just wondering if anyone can explain that, it might be the reason its giving off that red glow
It emits infrared light. Some peoples' eyes are better attuned to see it than others. In other words, some people cannot see the light at all, and other people can see it just find - it all depends on how sensitive your eyes are to the infrared spectrum.
yeah i thought i was the only one with this problem. whenever i make calls the light goes crazy even after the call!
hey so after reading this, because i was also trying to find out what it is myself.. i now know what it is..
but recently i noticed that my phone freaked out, and shut itself off, and that red light stayed on.. my phone wouldnt charge nor turn on until
i took the battery out and out it back in.. has that happened to anyone??
Yea I've seen it to
Sent from my HTC Ruby using xda premium
Please keep all question related threads in the Q&A section. Thank you.
Thread Moved.
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"If you choose not to decide, you still have made a choice"
Sent from my HTC One X, using XDA Premium
http://forum.xda-developers.com/announcement.php?a=81
has anyone else noticed that when you answer a phone call the screen turns off ...I hate it ...I have to hit the power button to wake the phone up and end the call .. does anyone have a fix for this ? thanks in advance
thats how all phones have been
is this your first smart phone bro?
if u dont cover the sensor it wont shut off
The screen should only turn off when you put it to your face . Once you pull away the phone the screen should wake . Check your settings you shouldn't have to use the power to wake it .
flex360 said:
thats how all phones have been
is this your first smart phone bro?
if u dont cover the sensor it wont shut off
Click to expand...
Click to collapse
no this is isnt my first smart phone..but the problem is that when I move my face away from the phone the screen should wake up
FlaXB9R said:
The screen should only turn off when you put it to your face . Once you pull away the phone the screen should wake . Check your settings you shouldn't have to use the power to wake it .
Click to expand...
Click to collapse
yea I know right lol ....I looked into the settings and haven't seen any controls for that feature
Yea I noticed the same thing. During a call pulled phone away from my face and screen stayed off. I thought something was wrong but if the call is active screen will come back on, if person hangs up and ur not quick to uncover sensor the screen stays off.
do you guys have screen protectors on your phones??? zaggs perhaps??
If anything is "blocking" your sensor, then it assumes that your face is up to the phone. The phone would then only wake up when the call is ended or the power button is pressed.
You must not have ANYTHING covering the sensor
I would say that this is most likely the case
Mine doesnt do that unless I put the phone up to my ear. Normally I just answer the phone and click it to speaker. When I do that the screen stays on....unless my hand/finger happens to be covering the light sensor.
I have Invisible Shield HD. And there's a cutout for the prox. sensor. Have the same problem. Hopefully HTC will fix it on the next firmware update
Sent from my EVO using xda premium
johnnymcmahan said:
You must not have ANYTHING covering the sensor
I would say that this is most likely the case
Click to expand...
Click to collapse
I'm not so sure about that. My OG Evo has a standard screen protector that "covers" the sensors, and they still work just fine. Maybe those crappy Zagg orange peels will interfere, but I still don't see that being too likely, as they're not really blocking any light.
I have this issue as well and after reading all over for the past two days it appears some units have this issue and some don't. Further complicating the issue is the fact some have screen protectors and some don't. Some have made cutouts on their screen protector and then it works as it should. Very weird.
As soon as I make a call the phone screen goes black while laying on my desk. When the call is over sometimes I can hit the power button to disconnect the call...sometimes I have to hold the power button down 10 seconds to soft reset the phone or I cannot get back to any screen and the call stays connected. Very weird. I got my phone at BB so I am going to stop back and see if they have had any returns and what their thoughts are.
Sent from my EVO using Tapatalk 2
i got my zagg lastnight and it happened
so i reapplied it, not covering the sensor on the top left
and it fixed the issue
flex360 said:
i got my zagg lastnight and it happened
so i reapplied it, not covering the sensor on the top left
and it fixed the issue
Click to expand...
Click to collapse
Yeah I wish that was my issue....I don't have a screen protector on my phone and it doesn't work as designed.
Sent from my EVO using Tapatalk 2
I bought a Zagg and had the issue. They left a hole for a sensor but I think that's the light sensor with the proximity sensor being just to the left and covered. It's a small red light that turns on when making a call. So I made the hole bigger by making it a rectangle uncovering the proximity sensor. Now my phone goes on and off like it should when putting it to my ear. Maybe that'll help some of you? Though I have read some people having the issue without screen protectors.
shadowmikel said:
has anyone else noticed that when you answer a phone call the screen turns off ...I hate it ...I have to hit the power button to wake the phone up and end the call .. does anyone have a fix for this ? thanks in advance
Click to expand...
Click to collapse
Not sure if this will help or not, but in settings/accessibility settings there is an option to end calls using the power button. Might help.
OK, this is a bit OT so I apologize. But I can't figure it out and really dont feel it warrants a new thread. I hope you dont mind me dropping this in here.
Yesterday, at some point, this icon came into my notification bar and i CANNOT, for the life of me figure out what it is.
It looks kinda like a hearing aid or Bluetooth headset icon. But I use neither. I've looked all thru settings trying to figure it out. Checked thru accessibility . Just stumping me, and making me feel REALLY stupid.
Much thanks to anyone who knows.
sent from my Evo LTE, usually.
I experienced the same issue with the screen turning off as soon as I placed a call. I pulled the Zagg HD off and the issue was resolved. I'm going to best buy today to exchange the Zagg for a new one and I will cut a little notch into it to see if it works.
After the screen goes off you have to press the power button but that little red dot next to the proximity sensor stays on unless you flash a bright light on it. I think regardless the proximity sensor is really sensitive and the Zagg HD just makes it that much more finicky.
Being in a dimly lit area makes it worse too.
**Update**
I went to bestbuy and exchanged my Zagg HD for a new one. I got home notched the cutout for the sensor a little more. Installed it and now I don't have any issues with the screen turning off.
scottspa74 said:
OK, this is a bit OT so I apologize. But I can't figure it out and really dont feel it warrants a new thread. I hope you dont mind me dropping this in here.
Yesterday, at some point, this icon came into my notification bar and i CANNOT, for the life of me figure out what it is.
It looks kinda like a hearing aid or Bluetooth headset icon. But I use neither. I've looked all thru settings trying to figure it out. Checked thru accessibility . Just stumping me, and making me feel REALLY stupid.
Much thanks to anyone who knows.
sent from my Evo LTE, usually.
Click to expand...
Click to collapse
Settings/Call Uncheck Hearing aids
Slayer, I'm gonna thank every post if yours I see over the weekend lol.
Thanks. I feel like an idiot. I looked in accessibility thinking any hearing aid stuff would be there
sent from my Evo LTE, usually.
scottspa74 said:
Slayer, I'm gonna thank every post if yours I see over the weekend lol.
Thanks. I feel like an idiot. I looked in accessibility thinking any hearing aid stuff would be there
sent from my Evo LTE, usually.
Click to expand...
Click to collapse
LOL anytime......and no worries we all get stuck at some point.
Has anyone else had issues with their back light faulting? I've searched and have seen that other sprint evo lte users have had issues with screen flickering, but my problem seems to be more serious that that. when i wake up in the morning the screen is blank. thank god i have a custrom rom installed and can manually mess with the status bar slider to get the backlight to turn back on. It just needs to be tweaked here and there. the backlight seems to only like to work on full brightness, if not, it will flicker like crazy. if i press with more pressure on certain parts of the screen the backlight turns off completely until i remove my finger. I dont think its a proximity issue since it'll just flicker sitting on a desk. Do I need to replace the screen? is this worth it? i havent dropped to phone or anything for this to default. I can upload a video later. gonna use my OG evo for that which is still kicken by the way
I realize this thread is incredibly old, but did you ever find a solution to the flickering problem? I just started seeing the exact same behavior, including the screen going dark when putting pressure on certain areas of the screen.
Thanks!
I have a PJ75100 doing this, but the screen does not function at all. I get the orange/green light while charging, and if I power it on it acts as if it's doing it's regular startup, but nothing shows on screen.
I did update the stock firmware with the latest release ruu, but still no screen.
I'd really like to get this one going as it's not the normal Jewel, it's the white and silver one, and my girlfriend wants it to replace her iPhone 5c.
Sent from my EVO using XDA Forums Pro.
I dropped my phone in the ocean but the flash light was on so I swam down and got it back. I took the battery out and put it in rice but it still wouldn't turn on. So I took it apart and cleaned all the salt out of it and put it back together. Now it works but it still has some issues with the touch screen functioning and for some reason the LED light stays on. Even when the phone is turned off and off the charger and it doesn't change colors for notifications any more. Could I have hooked it back up wrong some how ? Does it matter ie affect anything else/ indicate other problems? Thanks so much for any help you can offer. ?
B. J. said:
for some reason the LED light stays on. Even when the phone is turned off and off the charger and it doesn't change colors for notifications any more.
Click to expand...
Click to collapse
I'm going to go out on a limb and say it's because it took a swim in the ocean [emoji16]
I dropped my RAZR into a pool and was never the same again. It worked but just acted.. Well like it got wet. Not sure if anyone will be able to give you definate answers. Could look again at the connections I suppose.
Sent from my SCH-I545 using Tapatalk