any tips how i can return my s3 for warranty purposes? i already flashed custom rom like 10 times,
reason i want to bring it there is because im still under the 15 day refund/exchange policy but they have to see one defect for it to be exchanged.
you will have to wait till about monday for the traingle away app for galaxy s3 to comeout by chainfire.
you may want to look at this link:
http://forum.xda-developers.com/showpost.php?p=26892284&postcount=165
Related
Hi guys, just bought an Samsung Galaxy S II from UK and waiting for it to be delivered. I was wondering if the warranty provided by O2(the phone was purchase from them) has EU coverage through Samsung service or O2 has their own service network and in case something wrong happens i have to send it back to UK.
Thanks
Your warranty is with O2 UK not Samsung UK Sale of Goods Act .
Samsung warranty is secondary but they seem to carry out warranty repairs with a valid receipt . Many choose to by pass the seller and go straight to Samsung for repairs .
Thats the way i would go .
jje
Thanks JJEgan, thats awsome news. Samsung representatives told me that as long as on the warranty card is the Samsung logo im covered for Samsung warranty on entire EU.
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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Ok so that means if i my phone stop working in the warranty period i have to send it to O2 and they will send it to Samsung without me being able to get in touch with Samsung directly?
scottishlad80 said:
After 14 days O2 default to the manufacturers warranty but within the contract terms (sales of good act) it is the point of sales responsibilty to organise the repair with the manufacturer not you.
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SALE OF GOODS ACT UK
The seller is responsible not anyone else . Phone breaks after 36 days it is down to the seller not the manufacturer to repair or replace .
However in practice take your phone to O2 40 days after sale and they will honour the warranty in one of two ways . One send it to their own service centre or more than likely send it to Samsung . But make no mistake at all times the seller is liable not Samsung .The warranty that Samsung offer is over and above the sellers responsibility . Though many will say not our problem after 28 days . But it is 100% their problem .
Thas not to say the best route is not via Samsung .
jje
then im pretty screw if i will have to send it to O2...
No contact Samsung first see what they say probabilities is they will fix it .
All i am saying is that in law the manufacturer is not responsible for warranty . But in most cases take it on direct for the customer .
jje
Seems like it S2 is only available in UK right now or atleast the place i can get it shipped from...will this warranty be valid in north america?
I need some advice please.
When I received my SGS2, it had a couple of problems. A few of the games I played made the screen freeze and the 3g keeps dropping out even though my Nexus One with the same sim holds a strong signal. I contacted the suppliers and they were able to offer me an exchange, so they are going to send me a new phone and take the defective one back (courier will do the swap-over). Thinking that I was getting a new phone, I thought I would root the one I have as a practice. I have also downloaded the rom that gets rid of the triangle.
My questions are:-
Where can I find the binary counter, I have gone into download mode and cannot see where it tells me how many roms I have downloaded.
Secondly I have ordered a USB jig from DH2311 but I know he has been snowed under with orders and I dont think I will get it in time, as the phone exchange is happening on Tuesday.
When I first reported the fault the phone company said that due to zero stock, I would have to wait for upto 5 weeks for a new one, instead it is now coming after just over a week.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thanks for any advice.
So will the phone company check to see if I have rooted even though I will already have the new replacement and will they try and charge me for the second phone through my phone account as it was rooted.
Thats up to them and yes rooting invalidates warranty .
You can search for the Samsung Rooting post to service centres to confirm .
download mode then its says button up .
jje
questions:
1) I Bought from Expansys and they said they can do some stuff for us, but is it worth it going through them? Another middleman.... and 2 months is a long time without my phone. Might as well sell and go HTC One X
2) Do you contact Samsung USA or another branch? (I once had a Moto question and it was a Telus phone and they routed me back through Moto US to Canada back and forth for 3 hours til I gave up).
3) I have a hardware defect (http://forum.xda-developers.com/showthread.php?p=24422171). I'm rooted (obviously as an XDAer) and running CM9. I can certainly flash back to my stock firmware and make sure there's no yellow triangle. I have no USB jig, so the counter will not be reset. What are the chances they'll look for modding and try to void me? Is it worth a shot to warranty this sucker?
(I'm really disappointed because this is my first phone ever that's had hardware issues, and I'm only 45 days into using this phone. Ugh)
dmo580 said:
3) I have a hardware defect (http://forum.xda-developers.com/showthread.php?p=24422171). I'm rooted (obviously as an XDAer) and running CM9. I can certainly flash back to my stock firmware and make sure there's no yellow triangle. I have no USB jig, so the counter will not be reset. What are the chances they'll look for modding and try to void me? Is it worth a shot to warranty this sucker
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No one can
Make sure you delete all folders related to root apps in sd card like clockworkmod
I bought mine through Newegg, it has a limited 90 warranty. Not sure if the i9100's sold in the US have full 1yr warranties.
sent from my GT-I9100 w/Tapatalk
bumpity anyone?
I rooted and flashed a rom on my I9300 Galaxy S3. I recently had the sudden death issue where my phone won't turn on or charge after it froze. Since i cannot do anything to my phone i won't be able to unroot it and lock the bootloader. So should i bother send my phone to samsung or will they say that i voided the warranty and they cannot do anything.
Thanks. I think its a physical issue within the phone and wondering if it stops me from being able to submit a request.
SnorlaxTehNinja said:
I rooted and flashed a rom on my I9300 Galaxy S3. I recently had the sudden death issue where my phone won't turn on or charge after it froze. Since i cannot do anything to my phone i won't be able to unroot it and lock the bootloader. So should i bother send my phone to samsung or will they say that i voided the warranty and they cannot do anything.
Thanks. I think its a physical issue within the phone and wondering if it stops me from being able to submit a request.
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if you would have had a look at the guides you would know, it def. voids warranty, despite the EU ruling which says rooting does not void it, whereas the limited warranty of manufacturers is not included in this ruling if I am not wrong. you can try sending it in though, what you gonna loose?
chrismast said:
if you would have had a look at the guides you would know, it def. voids warranty, despite the EU ruling which says rooting does not void it, whereas the limited warranty of manufacturers is not included in this ruling if I am not wrong. you can try sending it in though, what you gonna loose?
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I'm scared they will take my phone hostage. Force me to pay $50 and postage back for my phone.
SnorlaxTehNinja said:
I'm scared they will take my phone hostage. Force me to pay $50 and postage back for my phone.
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then keep your brick or try to get it fixed at some 3rd party shop if they can
Why would you want to unlock the bootloader ???
That leads to the question do you actually have a I9300 .
Suggest you actually take the time to read the faqs and guides.
If it is SDS then you need a new motherboard .
If it is SDS Samsung will repair under warranty but may reject warranty due to rooted phone .
JJEgan said:
Why would you want to unlock the bootloader ???
That leads to the question do you actually have a I9300 .
Suggest you actually take the time to read the faqs and guides.
If it is SDS then you need a new motherboard .
If it is SDS Samsung will repair under warranty but may reject warranty due to rooted phone .
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Yea i have a i9300. Its rooted and has a custom rom flashed on it. Im pretty sure its affected by SDS as it shares the same symptoms. Can't do anything to the phone and i have warranty left. I might just try my luck and bring it to Samsung.
Just asking for options
Basically, rooted S9 PLUS with Magisk only to give root and nothing else touched. Stock firmware. About 6 weeks into faultless use and Magisk doing its thing with hidiing root for apps that complain if root detected, I started noticing screen issues
I did diagnostic test with *#0*# which shows a blatent deadzone near bottom of screen making phone usable but far from ideal for a 2 month old device
Unrooted phone by installing latest stock firmware and installing CSC to do a full complete wipe taking the phone back to out of box condition firmware wise. Phone shows its now unrooted running stock firmware for T-Mobile/EE (EVR UK). Everything works as should except obviously KNOX counter is tripped. Been using it like this for about two weeks. Screen issues not getting any worse
Took to Samsung repair centre in Manchester when I was over there, after speaking to Samsung UK about screen issues who said take it to nearest repair centre as it does sound like a hardware fault (plenty of reports of users with deadzones, some a LOT worse than mine). They ran it through their diagnostic software and the Samsung Reapir Centre that showed it may have been rooted previously. They couldn't prove it had been rooted other than their software said it has/had been rooted. as its now back on stock firmware fully installed via ODIN and all tests show its stock again They showed me screen in front of me showing message saying rooted but no other faults showing at all
Basically they cannot repair under warranty as its a new motherboard to take it back to as new under warranty repair, plus a new with a new screen due to the original deadzone fault
They couldn't explain why it shows rooted as I just played dumb and said if its been rooted, why is there nothing showing that fact apart from you saying its been rooted and there is nothing to show otherwise in firmware checks by your software. All apps work as they should if unrooted and they couldn't offer an explanation after checking a few other things via their software and doing various firmware updates to the screen software
The only suggestion they could offer was to take it back to local shop and have them send it off for repair and say nothing about what they found, but report faulty screen and see what happens. The T-Mobile shop 'may' replace it but cannot guarantee they will. Samsung Reapair centre said all they can do is repair it, they will NOT exchange for a new device as they are ONLY a repair centre. But won't do it under warranty as its showing KNOX is tripped and possible rooted in past
My argument was its 2 month old, its a know hardware screen fault recognized by Samsung and if it has been rooted and your software cannot show anything else why is it not covered under warranty as that isn't likely to cause an obvious hardware fault that IS known by Samsung
Thanks
And now you want an option of a shop, where the people are also dumb, so you can still play dumb if they find out with their software that the phone was rooted and they will repair it under warranty ? :laugh:
Yes
Because if the device has a hardware fault that has been recognised and reluctantly admitted by the company involved, that isn't caused by said software I installed then sure why not.
Maybe make the device have the inability to upload custom firmware instead of having a built-in upload option and not have an option to install a custom bootloader, then said company can argue I caused the hardware fault
Anymore helpful suggestions, I'm sure you can manage that as you are senior member
Your option is to take Samsung to small claims court.
Obviously you didn't read the following in almost any root guide available for Samsung devices.
READ THIS BEFORE ROOTING DEVICE
- Any of below said method to root will trip knox and void warranty forever
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(Source: https://r.tapatalk.com/shareLink?ur...share_tid=3763974&share_fid=3793&share_type=t)
Sorry, but you made the decision to root your phone despite full disclaimers made about the potential consequences.
More than likely their software is more checking for the Knox counter as opposed to currently having root enabled.
Sent from my SM-G965W using Tapatalk
I guessed that, and having personally rooted every Samsung phone and countless custom ROMs and fixing my own screw-ups along the way going back at least 5 year, I didn't seen an issue with rooting another Samsung device
The Note 3 I still use, the wife now has the S7 Edge I upgraded the S9 Plus from (which is now on latest official stock firmware and now running Magisk instead of SuperSU so she can get any official updates) I didn't see any real Rissues with tripping the KNOX counter as all phones have run and still run perfectly
Just a pity that the S9 PLUS is having hardware issues with their screens and deadzone faults. I thought waiting 3-4 months would have shown any potential issues before I went for an upgrade
Just have to try sending it off for repair through T-Mobile. The worst they can do is simply sending it back quoting warranty void and just live with the crap deadzone. It didn't help that even the reapir centre said your going to have an uphill struggle trying to get a new device out of them as its outside the 30-day no quibble exchange policy. It started playing up after I'd had it about 6 weeks
I've had a rooted S3 replaced in the past, but that was a dead motherboard so they couldn't prove it was rooted. New motherboard and rooted it again. Its still in my posession and still works but with yet another screen waiting replacement thanks to my clumsy daughter and her cracking yet another screen
I've got an S5 waiting screen replacement, that just died and claimed warranty void, it had about a month left so no point arguing the case. The wife needed a phone so got a good deal on a S7 which now has a smashed beyond use screen due to her dropping it on the screen and refusing a screen protector or case as it didn't look nice before she dropped it one day onto concrete at a zoo with grandkids. Not a happy chap as I bought teh phoen ina deal
So, rooting and repairing my personal phones isn't an issue, just the hardware KNOX is a pain to deal with
EU laws suggest otherwise as the onus is on the company to show I damaged the device instead of admitting a hardware fault as ist less than 6 months old, but then its a big struggle to convince them that instead of "KNOX is tripped warranty void" response