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I pre-ordered my EVO through BB. I'm contemplating where to get my insurance now though. Can I go through Sprint still? Should I get the BB insurance? SquareTrade? Other?
What are some pros/cons from experience? I figured this would help a lot of people out. Thanks in advance!
Sent from my PC36100 using XDA
i would check with BB, but you can get it through sprint. just call them and ask for it, should be good to go
PsiPhiDan said:
I pre-ordered my EVO through BB. I'm contemplating where to get my insurance now though. Can I go through Sprint still? Should I get the BB insurance? SquareTrade? Other?
What are some pros/cons from experience? I figured this would help a lot of people out. Thanks in advance!
Sent from my PC36100 using XDA
Click to expand...
Click to collapse
My 2cent experience.
BB is a great insurance from a cost perspective. No deductible if your phone needs replacement. The only down side with BB insurance is if there is an issue, they need to send it in.
My BB Story:
I sent in my OG Evo because it had a bad charging port (common problem). It took them a month and a half to get it back to me. Meanwhile they gave me a beat up LG Optimus as a lender phone. It was decent, but it felt like a life time without MY phone. They fixed the charging port on my Evo and sent it back, but when I got it back, I noticed that they blew out the one capacitative button (above the charging port). I couldn't send it out and wait AGAIN. So I used LED hack to keep those lights off, because it looked like it was missing a front tooth.
Also, if you lose or your phone is stolen, your SOL. I dropped my Evo into the dark endless bottom of a lake (SOL).
You can go onto the Sprint Insurance after you buy your phone elsewhere, like BB. Nice things about Sprint is that they replace lost or stolen phones. If you need a replacement they get you one immediately. Downsides: Replacement phone might be refurbished and you have to pay a high deductible.
It's really whatever floats your boat. Sorry for the long post.
just to add to sprint's TEP you should be able to add TEP through sprint within 30 days
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
purock said:
My 2cent experience.
BB is a great insurance from a cost perspective. No deductible if your phone needs replacement. The only down side with BB insurance is if there is an issue, they need to send it in.
My BB Story:
I sent in my OG Evo because it had a bad charging port (common problem). It took them a month and a half to get it back to me. Meanwhile they gave me a beat up LG Optimus as a lender phone. It was decent, but it felt like a life time without MY phone. They fixed the charging port on my Evo and sent it back, but when I got it back, I noticed that they blew out the one capacitative button (above the charging port). I couldn't send it out and wait AGAIN. So I used LED hack to keep those lights off, because it looked like it was missing a front tooth.
Also, if you lose or your phone is stolen, your SOL. I dropped my Evo into the dark endless bottom of a lake (SOL).
You can go onto the Sprint Insurance after you buy your phone elsewhere, like BB. Nice things about Sprint is that they replace lost or stolen phones. If you need a replacement they get you one immediately. Downsides: Replacement phone might be refurbished and you have to pay a high deductible.
It's really whatever floats your boat. Sorry for the long post.
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Ya i hear these all the time because thats what the old insurance plan used to be.
Let me tell you about the changes they did for the Black Tie Protection plan from best buy.
2 Options:
1) Rapid Exchange program where it takes 2-5 business days for you to get another phone. Yes it will be a refurb phone and most of the phones I send out they usually come in 2 days.
2) repair program where you can send out your phone to be repaired and u will get the same unit. Takes anywhere from 2-4 weeks to get your phone back. Now this good thing about this option is that if your phone is not cost effective to repair then they will they give u full retail value to either get the same phone or u might be able to get yourself a new phone. Ive had times where ppl had the epic 4g and they were tired of it, sent it out and 3 weeks later they got themselves an epic 4g touch for $50 since the price difference from retail cost was 649.99 to 699.99. Now this may not always happen but it can.
LTEvo said:
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
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Click to collapse
This is pretty much my thoughts on insurance as well.
It's not really worth it. I'm keepmy my OG Evo as well for backup in case anything happens with my EVO LTE.
The Sprint warranty is essentially you making a $464($200 deductible + $11*24months) bet that you'll break your $550 phone over the next 2 years for a reason outside of the 12 month manufacture warranty coverage. Add in the variable of the price of the phone dropping after year 1, and it's a losing bet.
With squaretrade(who I currently use for my old EVO), it's a $225 bet of breaking your $550 phone over 2 years.
Bestbuy insurance just sucks from what I've read.
If your phone ever breaks, don't think of it as you're having to shell out $550.
Think of it as you've already saved $464 of the cost. You're only paying $85 extra for you losing your bet.
In other words, to make it more clear, it cost you $90 more to break your phone w/o insurance than with.
Are you really going to drop down $264($11/month) to maybe save $85 one day?
Theres this insurance company:
http://www.squaretrade.com/pages/android-landing1
I dont have any experience through them so i dunno, seems the reviews are good though but its a bit pricey @ $70 a year or $125 for 2 .
"Coverage up to $750. Coverage only available
for phones bought in the past 30 days."
Where did that 11$ came in? Are they changing it soon I paid 8$ at month and deductible is 100$ btw I do keep my insure for almost a year and then drop it ain't worth it for 24 months
Sent from my Sprint Galaxy Nexus CDMA using Tapatalk 2
LTEvo said:
Also I believe now Sprint is uping their TEP cost to 11$ per month. For phones that cost 500$+ w/o contract. It is Asurion that provides the insurance, and from what I read the LTE will have a 150$ deductible.
So essentially you will end up paying $264 for 2 years + 150 deductible = $414.
And I currently have insurance on my OG Evo. I am seriously considering just dropping the insurance. If I break my LTE, just keep my old Evo as back up or buy something on craigslist. And after a year you can get the 75$ credit towards an upgrade.
I am leaning towards just saving my money on the insurance.
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Click to collapse
they don't have $75 upgrade anymore
NasTraDooMis said:
Theres this insurance company:
http://www.squaretrade.com/pages/android-landing1
I dont have any experience through them so i dunno, seems the reviews are good though but its a bit pricey @ $70 a year or $125 for 2 .
"Coverage up to $750. Coverage only available
for phones bought in the past 30 days."
Click to expand...
Click to collapse
How is that pricey? Way cheaper than Sprint and BB.
Sent from my PC36100 using XDA
ticklemepinks said:
they don't have $75 upgrade anymore
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Hmm...I swear they were still giving 75$ credit for adding another year to your contract. Guess not, looks like this was canceled.
I'm keeping sprint's insurance... pay the deductable and get a new phone over nighted no questions asked for any reason!
Sent from my Nexus S 4G using Tapatalk 2
Ep3n3wp said:
I'm keeping sprint's insurance... pay the deductable and get a new phone over nighted no questions asked for any reason!
Sent from my Nexus S 4G using Tapatalk 2
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People have been doing some intense math on this forum regarding the TEP, and it seems that you'll pay about $450 for the insurance if you use it once. That's hardly worth it when the phone won't even be worth that in a year. I would recommend against it honestly, but if the peace of mind is worth it than do what you've gotta do.
PsiPhiDan said:
People have been doing some intense math on this forum regarding the TEP, and it seems that you'll pay about $450 for the insurance if you use it once. That's hardly worth it when the phone won't even be worth that in a year. I would recommend against it honestly, but if the peace of mind is worth it than do what you've gotta do.
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Click to collapse
It really boils down to how much of a clutz you are. if you are always dropping and/or breaking your phone and loosing it I think insurance is a smart buy. If you are very careful and treat it like your baby then insurance is about as bad a buy as when playing blackjack.
Okay how about ensquared.com? For $99, I get 2 years coverage and get:
-3 claims up to $1000 each (only a max of $600 TOTAL through squaretrade)
-$75 deductible (better than the $100 one through squaretrade)
-covers lost, stolen, dropped, water, etc.
Seems like the way to go! Any thoughts on this? Experience with them?
TEP is a house bet for most people. Those who haven't read this yet, read this write up by Mathman here.
I just dumped my TEP, 37.5% price increase with 100% deductible increase to go with it. On top of that, no guarantee your replacement is going to be new, it's most likely going to be a refurb which doesn't have the full value of a new phone.
I have always had TEP, and it has saved me multiple times. With my Samsung Moment, I bricked it several times. The first thing they asked me "do you have TEP?". Then they would replace it (for free) no questions asked. I have had them repair my wife's old Hero a couple times, and have had them repair other phones in the past. I have yet to pay a single deductible.
For me personally, TEP has worked out, and saved me a lot of money. So keep in mind that TEP does have some benefits too, and not every repair requires a deductible. I personally cannot afford forking out $599 for a new phone if I did not have insurance, so I have to have some sort of it. Squaretrade with a 30% off coupon makes the warranty about $90 for two years with accidental damage (doesn't cover lost or stolen), that is the other choice I would look at, but I think I may stick with TEP because of my past experience. The price hike does piss me off though.
caspertodd said:
I have always had TEP, and it has saved me multiple times. With my Samsung Moment, I bricked it several times. The first thing they asked me "do you have TEP?". Then they would replace it (for free) no questions asked. I have had them repair my wife's old Hero a couple times, and have had them repair other phones in the past. I have yet to pay a single deductible.
For me personally, TEP has worked out, and saved me a lot of money. So keep in mind that TEP does have some benefits too, and not every repair requires a deductible. I personally cannot afford forking out $599 for a new phone if I did not have insurance, so I have to have some sort of it. Squaretrade with a 30% off coupon makes the warranty about $90 for two years with accidental damage (doesn't cover lost or stolen), that is the other choice I would look at, but I think I may stick with TEP because of my past experience. The price hike does piss me off though.
Click to expand...
Click to collapse
See my above post. Ensquared seems to be a better bet than SquareTrade.
Sent from my PC36100 using XDA
I was wondering which one is better i heard best buys what does it cover i have the sprint one and since i purchased phone from sprint can i still get best buys insurance ?
Sent from HTC EVO LTE
No, you have to buy the phone from best buy to get their insurance.
Check your house or renter's policy (I'm assuming you have them for all of your other goodies). That's what I've always used for replacements.
cruise350 said:
No, you have to buy the phone from best buy to get their insurance.
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This has not been true for several months. You can add it as long as they can see the phone in question.
Personally I think Sprints is better, but it's much more expensive. You really have to go through them both and compare. In the last year I've made 3 claims (1 OG EVO, and 2 3D's) and each time I had a new phone at my door the next morning. I haven't used Best Buy's program but from what I've heard and read you're pretty much guaranteed to get a refurb and it takes several days for you to receive it. Both plans have their strengths, you just have to look at them and see what's best for you.
Sent from my EVO using xda premium
I bought the BesyBuy insurance when I got my EVO two years ago. I won't be making that mistake again. While the BesyBuy has no deductible, they have a lot of restrictions on it.
Your phone gets lost or stolen. Too bad if you have BesyBuy. Sprint has you covered.
You dropped your phone in a pool? BesyBuy lets you drown. Thier insurance only covers water damage that didn't occur from immersion. Guess that means if it gets damaged from taking into a steam room. Sprint throws you a life preserver.
Have to file a claim with BesyBuy? Pay $100 deposit for a cheap loaner phone and wait up to 3 weeks. If it still hasn't been repaired, you can then start fighting with BesyBuy for a new replacement phone as the policy says your entitled to. But don't expect them to do it willingly.
File a claim with Sprint? Pay your deductible and they send you a replacement via express shipping with a prepaid return label you put your old phone in after you get the replacement setup.
Yes, you pay more for the Sprint insurance, but you get better coverage and service.
When the usb port broke on my evo, the BesyBuy insurance had been canceled on the two year anniversary of getting the phone. I was supposed to be able to renew but they didn't inform me about it. I had called to give them my new CC for billing after it had been canceled (I didn't know it had been canceled at the time) and they didn't have the decency to tell me. It wasn't until I brought my phone in for repairs two weeks later that I found out about it. Thier solution to the problem? Buy a new phone from them. Needless to say I told them where they could shove their phone and left.
Sent from my EVO using Tapatalk 2
Just put $5-$10 aside each month. If you need a new phone buy a used one with that money and sell your broken one on ebay (you'd be surprised how much you can get). If you are like me, and I suspect a lot of other people, you will never need to buy a replacement and then you will have enough money to buy yourself a new phone before you know it. (selling your current one)
If you lose or break your phone in the first couple months you are out of luck but that's the risk I am willing to take to save money and it hasn't been a problem for me.
Thanks for all the answers looks like bestbuy has more downs than up well right now i have sprints insurance and i think ill keep it
Sent from HTC EVO LTE
Personally I think insurance should only be added for a temporary amount of time. Im already seeing Evo's on ebay selling for $440. Once the price drops a bit more, keeping TEP will be just ridiculous based on the deductibles. Like a poster suggested selling the broken phone and buying a used phone is the way to go.
Sent from my EVO using xda premium
true but keep in mind sprint usually does not charge a deductible unless the phone is lost or stolen. If it can still be brought into the store, they can try and fix it. if it cant be fixed, they will replace it probably without a deductible.
GoCare.com.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
wonton2049 said:
true but keep in mind sprint usually does not charge a deductible unless the phone is lost or stolen. If it can still be brought into the store, they can try and fix it. if it cant be fixed, they will replace it probably without a deductible.
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Yep, I second this. I have had multiple replacements (maybe 5) in the past 3 years without paying a deductible. The only time they told me that I may have to pay a deductible was when my wife's HTC Hero was physically falling apart. I called Sprint, and they put a note in my account to credit me $100 to cover the deductible if I do bring it in and they have to send it to Asurion. You really can't beat that. If I had put the money in a jar and not had TEP, I would have put $300 in that jar over the past 3 years, and I don't think that is enough to cover the 5 phones I went through. So in my scenario, Sprint worked out. Best Buy would have charged me a deductible each time.
---------- Post added at 01:48 PM ---------- Previous post was at 01:42 PM ----------
xbmoyx said:
GoCare.com.
Click to expand...
Click to collapse
Although there is mixed reviews on this company, it does look promising. I have never heard of them. Thanks for posting this.
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
jimmyg41 said:
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
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Click to collapse
Sounds like a slam dunk to me. Go to local Sprint store that does repairs. They will have one in stock. You pay the insurance for a reason. As long as you have the Sprint insurance it doesn't matter where you bought it. Good luck.
Though on backorder ours have been arriving within 48 hours.
There is nothing in TEP that states one is entitled to a new phone right away, nor a brand new one.
Sometimes talking with the manager might help but if they had a loaner available it already sounds like they went above and beyond...typically loaner phones are not given out
Sent from my EVO using xda app-developers app
I had a friend who's wife had a photon..the USB broke and they gave her a brand new LTE in its place..I. was like wtf...why didn't they give her the LG viper or something else..but the LTE? I guess some ppl get lucky . My 3d broke several times and I was never offered like a epic touch or something
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
jimmyg41 said:
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
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Are they going to make you pay a deductible? Or just an even swap?
premo15 said:
Are they going to make you pay a deductible? Or just an even swap?
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Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
wileout said:
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
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Click to collapse
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
DHRP for csat
Sent from my EVO
tuscani1821 said:
DHRP for csat
Sent from my EVO
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Click to collapse
Lol
Sent from my EVO using xda app-developers app
Received a new phone....didn't pay a deductible.
I had six OG Evo's, and never once did I pay anything through the authorized repair center. After the third time, they no-longer even took my ticket number from Sprint. They just took the phone and swapped it with another one, with no paperwork. I am have Black Tie through BB and I'm on my third LTE, and I cannot complain. The BB Mobile store gave me a bunch of crap about sending it back, etc., so I went to the main store and they swapped it out with a brand new one right there.
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Just to be clear...not sure why there is any question on deductible lol.
Total Equipment Protection is
In store extended warranty basically
And
insurance from asurion for lost stole or damaged beyond repair and requires a deductible
Sent from my EVO using xda app-developers app
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
s0calstate0fmind said:
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That is an assurion claim because it's physical damage caused by you not the manufacturer.
Sent from my A500 using Tapatalk
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
celticking said:
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
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Click to collapse
Figured one of my little girls ran by and caught my charger cord n flung my evo across the room. Expected the screen to be broken or at least a dent to the body...but nope.....just broke off the plastic in the charger port
Sent from my EVO using xda premium
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
So far all new, but they were all in store replacements
http://androidforums.com/htc-evo-4g-lte/593113-refurbished-models.html
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
eXplicit815 said:
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
Click to expand...
Click to collapse
I got a refurbished one from asurion about 2 weeks ago
Sent from my EVO using xda app-developers app
I just bought my phone last week. Do you people recommend the insurance? I bought it from best buy should I choose their insurance or through sprint. I didnt think I would need it until I read the lazy panda s-off thread.
I bought insurance thru gocare.com. Still haven't used it but it is still WAY cheaper than Sprint and best buy. I bought it really for piece of mind. I'm very gentle with my love and she has a Otterbox defender on.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
STIDRIVER said:
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
Click to expand...
Click to collapse
With that logic, do you not carry car insurance either????
STIDRIVER said:
I think (JMO) that insurance thru sprint is ridiculous. I've heard its up to $11 a month with a $100 deductable. Over 2 years of your contract, that will put you at $500+. And if you do break it, you could pay over $600 total invested. You can get our phones for $300-350 on ebay. Its worth it to me to roll the dice, be careful with my phone. I could see it being worth it if you are really clumsy, but then you should probably have an old Nokia. Not something with a glass screen.
Click to expand...
Click to collapse
24 * 11 = 264. Where did you get 500+?
Sent from my EVO
The deductible on this phone is $150 not $100.
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
Im not trying to stir up anything just asking for all opinions. Thanks for the input. I didnt have insurance on my last phone but I am scared about bricking. I will give you something to laugh about I screwed up trying to root with zedomax method. I had a blank screen with no icons and was freaking then I factory reset (stupid htc sync).
I currently have the Best Buy insurance, and I'm getting ready to drop it because since I picked up my EvoLTE, they have double billed me. The last time I called them to handle it, they totaled screwed up my whole BB geek squad acct. They dumped all the other devices off the insurance.
I never had a problem before with them, but I think it's time to look elsewhere.
Sent from my EVO LTE using xda app
I have insurance on my phone and my wife's. It's really a convenience thing for us. New phone the next day and the deductible added to our bill. We don't have extra cash to buy one, and we don't feel like using craigslist. Those pros outweigh the cons of the monthly fee and deductible.
"We're coming from a pure power source"
If your phone is rooted, you want insurance.
Its protection from yourself
That's a good point too. My lte is rooted, her design 4g isn't, but our 18 mo old daughter gave the design 4g a coffee bath this morning. Oops.
"We're coming from a pure power source"
Yep always take the insurance, not from BB the gf had it through them and they apparently do not cover theft
beerbq said:
I just bought my phone last week. Do you people recommend the insurance? I bought it from best buy should I choose their insurance or through sprint. I didnt think I would need it until I read the lazy panda s-off thread.
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Click to collapse
i would go with best buys, there is not a down payment and they dont even know how to check if it is rooted or not
You generally do NOT want best buys insurance with this phone.
The reason being: for ANY issue, they take your phone and you get a refurbished one. Thats great and all.......unless you care about being S-OFF
Get it from Sprint because if anything fails guess what, you get stuff fixed for free. The only thing techs can't fix is physical damage and liquid damage.
Sent from my EVO
bog3nator said:
i would go with best buys, there is not a down payment and they dont even know how to check if it is rooted or not
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Enjoy your loaner flip phone from the 90's if they have to send out for a replacement
om4 said:
Enjoy your loaner flip phone from the 90's if they have to send out for a replacement
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Yep, and they'll charge you $50 deposit for it too.
Sent from my EVO using Tapatalk 2
I refuse to pay insurance, it's ridiculous (the price)
I always keep my old phone just in case something happens.
The Evo was the first phone I ever bought full price and still I wouldn't pay insurance.
Just be gentle with ur phone and keep it in a nice case.
Well some of us don't believe in having a phone die on us after the 30 day return window is up, or get lost, stolen, or damaged. These phones cost quite a bit regardless of whether or not we have a spare, and its comforting to know we can just get a replacement phone if something does happen
om4 said:
Well some of us don't believe in having a phone die on us after the 30 day return window is up, or get lost, stolen, or damaged. These phones cost quite a bit regardless of whether or not we have a spare
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Agreed. And with everything that could go wrong with rooting/flashing/ect I personally don't think its a smart move to not have it.
There have been multiple people with devices that just randomly bricked doing things it shouldn't brick while doing.
Sprint store here says tomorrow the price goes up to $50...
Sent from my EVO using Tapatalk 2
refurbed evo 4g ltes??????? with or without contact????? please elaborate
I think this is a smart decision by sprint. Phones are more expensive now than 5 years ago. Reburb or not.
via eVo.
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
zillanilla said:
refurbed evo 4g ltes??????? with or without contact????? please elaborate
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I think he means when you take your phone in for repair and they replace it with a refurb.
kidstechno said:
I just had my EVO 4G LTE replaced because I had some pretty annoying LCD bleed into the screen out of nowhere and the manager replaced it. Understand they have to make money but if it's truly a manufacturer's defect, you shouldn't have to shell out more money.
Just my 2cp.
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I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
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Umm... You don't usually get refurbished devices same day in Sprint stores. They order you one and it's shipped next day.
IAmSixNine said:
I think you should have to pay for it. After all if its a manufacturers defect you need to deal with the manufacturer. Sprint is offering you a service that allows you to walk into a sprint store and get a refurbished device same day.
So your paying sprint to deal with the defective device and offer you a replacement device.
So your issue for example, you would have to mail your device into HTC, wait for them to diagnose and repair it and send it back.
EVEN with over night shipping thats a day there, a day back, plus shipping costs, now add in the time HTC takes to fix it (they also will not send a loaner phone or swap the device, under the manufacturers warranty they repair yours, unless they dont have parts or is a main board problem, then you get a replacement) your out a week or more if you deal with the manufacturer.
So i think we should be thanking sprint for taking on the financial burden of having to have all these seed stock refurbished devices that we can walk in and get replaced same day for 35, or 50 bucks. I for one am happy they offer it.
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That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
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My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
I believe only corporate stores can do same day.
via eVo.
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
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We do honor it. Which is why we replace the phone. If you choose to get insurance you avoid this cost. But if you choose not to then the fee applies. Phones are expensive. You can't expect them to switch out these phones for free. Sprint pays HTC to carry them. HTC has no financial burden in replacing their own devices. To say we shouldn't sell a protect we can't guarantee is ridiculous. No electronic can be guaranteed. Things happen. Nothing is perfect. Best Buy won't repair my samsung tv unless I purchase their protection plan. Same thing.
I certainly feel you should have to pay of you go to Sprint for your HTC phones malfunction and YOU made the choice not to insure it. You don't want to pay? Go to the people who made it.
Sent from my EVO using xda premium
---------- Post added at 06:22 PM ---------- Previous post was at 06:21 PM ----------
durandetto said:
That makes no sense if they sell a product they should stand behind it. I work for a tire and service center in Michigan and if we tried to charge people for manufacture defects because we weren't the manufacturer, people wouldn't do business with us. If you don't want to honor a products warranty don't sell it.
Sent from my EVO using xda premium
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Besides... Tires and cell phones are two completely different products....
Sent from my EVO using xda premium
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
If my Vizio TV fails in the first two years I take it back to Costco and they swap it out for free, the main reason why I bought it from them not best buy. Let's put another way, if your $500 fuel pump fails with in the first year we would replace it free of charge. It's called good customer service.
Sent from my EVO using xda premium
Sprint replacing a phone for free outside of the 14 day period is stupid.
What does the CARRIER have to replace your hardware when they didn't make the phone.
That makes as much sense as me calling Time Warner to replace my broken tv.
Most electronics now a days tell you to not return device to the retailer and to have the manufacturer replace it.
Blah difficult customers....:banghead:
Sent from my Genesis that does what Nintendon't
Did you buy your TV from time Warner?
Sent from my EVO using xda premium
tep ftw i aint paying squat to get my refurbs.
IAmSixNine said:
My personal experience has been same day. Took them a few hours to do testing and verify no liquid damage..
perhaps different regions have different rules.
I went to a Sprint owned store, not a 3rd party store.
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Its same day if they have the phone in stock.
gpz1100 said:
^^I'm sorry, that's a big load of [email protected]
The difference is, if a tire fails, someone can die. If a phone fails, unless it self combusts, you're not likely in any danger.
So what's sprint's justification for raising the price. They still send 'em off to htc to be repaired/refurbished. Most HD manufacturers offer advanced replacement. You have to send in your bad drive within 30 days or they charge the card. Why doesn't htc/samsung/whoever offer this?
I think this is just another way of nickel and diming the customer.
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As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
Quis89 said:
As you said... "manufacturers". Sprint isn't the manufacturer. And you're expecting them to replace any issue your phone has for free? Without having their replacement protection? Smh. You guys kill me with the entitlement, customer is always a victim stuff....
Sent from my EVO using xda premium
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I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
gpz1100 said:
I see sprint (or any wireless carrier) the same way I see a car dealer. Your car comes with a mfg warranty for some amount of time. During that time you bring it into any dealer of that mfg and they fix it free of charge. A free repair is expected. If they can't repair it, then they replace it. Again, free of charge during the warranty period.
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You can see them the way you want, but it still doesn't make it the standard. Difference between sprint and your local Ford dealer is that Ford has a vested interest in that dealer.
HTC has their warranty and no ties to sprint besides selling them a product, sure sprint has its repairs stores but doesn't mean htc likes it.
Sent from my EVO using xda premium