Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
jimmyg41 said:
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
Click to expand...
Click to collapse
Sounds like a slam dunk to me. Go to local Sprint store that does repairs. They will have one in stock. You pay the insurance for a reason. As long as you have the Sprint insurance it doesn't matter where you bought it. Good luck.
Though on backorder ours have been arriving within 48 hours.
There is nothing in TEP that states one is entitled to a new phone right away, nor a brand new one.
Sometimes talking with the manager might help but if they had a loaner available it already sounds like they went above and beyond...typically loaner phones are not given out
Sent from my EVO using xda app-developers app
I had a friend who's wife had a photon..the USB broke and they gave her a brand new LTE in its place..I. was like wtf...why didn't they give her the LG viper or something else..but the LTE? I guess some ppl get lucky . My 3d broke several times and I was never offered like a epic touch or something
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
jimmyg41 said:
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
Click to expand...
Click to collapse
Are they going to make you pay a deductible? Or just an even swap?
premo15 said:
Are they going to make you pay a deductible? Or just an even swap?
Click to expand...
Click to collapse
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
wileout said:
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
Click to expand...
Click to collapse
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
DHRP for csat
Sent from my EVO
tuscani1821 said:
DHRP for csat
Sent from my EVO
Click to expand...
Click to collapse
Lol
Sent from my EVO using xda app-developers app
Received a new phone....didn't pay a deductible.
I had six OG Evo's, and never once did I pay anything through the authorized repair center. After the third time, they no-longer even took my ticket number from Sprint. They just took the phone and swapped it with another one, with no paperwork. I am have Black Tie through BB and I'm on my third LTE, and I cannot complain. The BB Mobile store gave me a bunch of crap about sending it back, etc., so I went to the main store and they swapped it out with a brand new one right there.
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Just to be clear...not sure why there is any question on deductible lol.
Total Equipment Protection is
In store extended warranty basically
And
insurance from asurion for lost stole or damaged beyond repair and requires a deductible
Sent from my EVO using xda app-developers app
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
s0calstate0fmind said:
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That is an assurion claim because it's physical damage caused by you not the manufacturer.
Sent from my A500 using Tapatalk
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
celticking said:
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
Click to expand...
Click to collapse
Figured one of my little girls ran by and caught my charger cord n flung my evo across the room. Expected the screen to be broken or at least a dent to the body...but nope.....just broke off the plastic in the charger port
Sent from my EVO using xda premium
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
So far all new, but they were all in store replacements
http://androidforums.com/htc-evo-4g-lte/593113-refurbished-models.html
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
eXplicit815 said:
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
Click to expand...
Click to collapse
I got a refurbished one from asurion about 2 weeks ago
Sent from my EVO using xda app-developers app
Related
Just got my order number to get my new replacement evo. The csr told me that the defective unit has to be received by Sprint within 35 days or a maximum non-return fee of $350 will be charged to my account. Has anyone ever not returned their phone? Any negative side effects of not returning a phone that retails for $550 when it can be sold for more than the non-return fee of $350?
Sent from my EVO using Tapatalk 2
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
jayjam99 said:
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
Click to expand...
Click to collapse
Oh yeah, don't get me wrong, this is a bad idea! I was just wondering if anyone had done this before.
Well seeing how you paid 200 the 350 charged to your account would mean you paid 550 for the phone as long as you paid it I would think the esn would be good lol
I think as long as you pay the $350 the ESN should be fine.
When my OG evo broke i got a replacement phone and my phone was due back on a certain date. i forgot the date but lets just say it was due oct 20th. i didnt send my phone back for like 2 months lol. they kept sending me letters and calling me. 3 months in i called them and was like i dont have a shipping label can i get one? they sent me one and extended my return date even more. i sent it in once i got the label.
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
This.
If it's defective, what makes you think you're gonna get $550 for it?
You may only get $350 lol.
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
Its one of those OCD defective. Only defective t'ill I get another one.
shook187 said:
Its one of those OCD defective. Only defective t'ill I get another one.
Click to expand...
Click to collapse
I won't say it's perfect, but it works as it should. The camera button is very loose.
And also, if I have 2 evo LTE's that I paid $550 for (including $350 non-return fee and $199.99 cost of the phone), that would mean I have one Evo remaining, and therefore would not lose any money.
Just a thought. Thanks for the input guys.
So you did a claim cause of a loose camera button. But you're willing to keep it and sell it as in good working order.
Like I said its a OCD defective.
I tried doing that with my mogul they charged me took me 2 months to get the refund. If they did it back in 2007 chances are they'll do it now. Don't test your luck
Sent from my PG41200 using xda premium
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
Thanks. My replacement is in the mail.
Sent from my EVO using Tapatalk 2
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Gordon Ramsay said:
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Click to expand...
Click to collapse
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
chasoo said:
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Thats what they offered me also! They said send it back, and they'll refund my money and give me back my upgrade.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Gordon Ramsay said:
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Click to expand...
Click to collapse
I got my replacement ordered through escalations today too. Said I should get it in 2-5 days (we'll see about that) and that I have 35 some odd days to return the defective unit.
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
Sent from my PG86100 using XDA
ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
Sent from my PG86100 using XDA
It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
Sent from my PG86100 using XDA
btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
Sent from my PG86100 using XDA
Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
Sent from my PG86100 using XDA
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Sent from my PG86100 using Forum Runner
dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Click to expand...
Click to collapse
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
Click to expand...
Click to collapse
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
Sent from my PG86100 using XDA
dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Click to expand...
Click to collapse
Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
Sent from my PG86100 using Tapatalk
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
Click to expand...
Click to collapse
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Click to expand...
Click to collapse
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
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Click to collapse
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
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While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
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yeah the island women tend to make u wish u were single lol...
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
Sent from my HTC One using xda app-developers app
lunercrab said:
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
Sent from my HTC One using xda app-developers app
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I've never used insurance. But after I had my first dropped broken screen on my n4 I decided I'd get insurance. The coverage for lost and stolen phones is what did it for me. And the fact it is on my bill makes it easier to keep up with payment. My .02
Sent from my HTC One using xda premium
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
lunercrab said:
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
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Yeah. I had never broken a phone of any kind before in my life. So now that it's happened to me I'm questioning myself...while I don't see a lost phone or stolen because my phone never leaves my side. Anything can happen. I might look st squaretrade again though. Because now that I think about it. I'm not worried about losing my phone
Sent from my HTC One using xda premium
joshyy_rey said:
Yeah. I had never broken a phone of any kind before in my life. So now that it's happened to me I'm questioning myself...while I don't see a lost phone or stolen because my phone never leaves my side. Anything can happen. I might look st squaretrade again though. Because now that I think about it. I'm not worried about losing my phone
Sent from my HTC One using xda premium
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I never used to have any insurance before we had our son , but now that my son is 2 years old i always go for an insurance, since i love to keep my phone naked and squaretrade is my #1 choice .
My son broke my ipad 4 screen within 5 days they got it fixed for no charge ( since ipad insurance had 0 deductible ) . i got squaretrade for the HTC One they are 125$ for 2 years with 99$ deductible way cheaper than AT&T and the best part is if they cant fix the phone for whatever reason they pay you 700$ and you can buy whatever phone is latest at the point and still save some money.
there are 30% squaretrade coupons floating around all the time , in fact i posted 3 coupons yesterday on there check it out
with 30% (30$ max) off it comes down to 95 + tax
http://slickdeals.net/f/3886634-SquareTrade-30-code-Tuesdays
hope that helps
Thanks
anilkuj said:
I never used to have any insurance before we had our son , but now that my son is 2 years old i always go for an insurance, since i love to keep my phone naked and squaretrade is my #1 choice .
My son broke my ipad 4 screen within 5 days they got it fixed for no charge ( since ipad insurance had 0 deductible ) . i got squaretrade for the HTC One they are 125$ for 2 years with 99$ deductible way cheaper than AT&T and the best part is if they cant fix the phone for whatever reason they pay you 700$ and you can buy whatever phone is latest at the point and still save some money.
there are 30% squaretrade coupons floating around all the time , in fact i posted 3 coupons yesterday on there check it out
with 30% (30$ max) off it comes down to 95 + tax
http://slickdeals.net/f/3886634-SquareTrade-30-code-Tuesdays
hope that helps
Thanks
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Yeah u make a good point...Att will give u the same phone where as squaretrade will give u money for the latest phone...
Sent from my HTC One using xda app-developers app
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
[1] said:
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
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Click to collapse
You could just check the serial # on that phone and let them know its not the same phone . They can't lie about that
lunercrab said:
Yeah luckily I never lost my phone before so that's why I was thinking squaretrade...I dunno this thread here has me curious about the camera lense strength http://forum.xda-developers.com/showthread.php?p=40630662
I pushed on mine a bit and it is pretty flexible....ahhh decisions
Sent from my HTC One using xda app-developers app
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Click to collapse
I don't have any case or protector on my HTC one at all, and I just notice it there is a scratch on the camera lens. Not sure if it affect the image quality, but the camera lens seem so fragile on the One, so it may be a good idea after all.
i cancelled my AT&T insurance and went with ensquared. its $99.99 upfront for 2 years of coverage and a $75 deductible. it covers pretty much everything:
General Product Coverage Components
Accidental Damage Yes
Liquid Spill Yes
Power Surge Yes
Theft Yes
Lost Device Yes
Flood Yes
Vandalism Yes
Fire Yes
Misuse and Abuse No
Loss of Data No
Extended Warranty Coverage Yes
Standard Battery Yes
Home Charger Yes
[1] said:
My experience with squaretrade is not so great. I had insurance on my original moto droid. one day it stopped working so i initiated a claim with squaretrade. they say they will fix it or pay you...by fix it they mean they will send you a refurb. after waiting a week or two, they sent me a moto droid (not mine) that was functional but beat up (mine was not). when i called to complain, they insisted that it was my same phone and they had fixed it. they agreed to exchange it and i got another refurb in slightly better condition.
in the end, i got a working phone, i just wish they were more upfront about sending refurbished items.
Click to expand...
Click to collapse
That's how it is with every insurance claim even the one AT&T uses. Sometimes you get a refurbished item sometimes you get a new one its all luck of the draw.
I personally decided to go with SquareTrade because for $95 for 2 years I thought it was a good deal and the deductible is only $100. Also SquareTrade is fully transferable and that will increase my resale value if I ever decide to sell the phone.
Sent from my HTC One using xda premium
cachookaman said:
i cancelled my AT&T insurance and went with ensquared. its $99.99 upfront for 2 years of coverage and a $75 deductible. it covers pretty much everything:
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Click to collapse
only downside is you cannot cancel or transfer the insurance , with square trade its prorated.
lunercrab said:
Ok looking to get insurance...I always had Att but thinking of trying squaretrade...I would do the monthly 6.99 plan do they cost the same...only thing I noticed is squaretrade is 99 deductible vs Att 199...but squaretrade doesn't cover lost or stolen phones...never had to make any claims with either...but curious if one is better then the other...I'm getting spooked on all these unexplained camera lenses cracking on some ones....
Sent from my HTC One using xda app-developers app
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Click to collapse
You are back? We're you like me and hated the s4?
Sent from my HTC One using Tapatalk 2
joshuadjohnson22 said:
You are back? We're you like me and hated the s4?
Sent from my HTC One using Tapatalk 2
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Yes I'm back...lol...not cause I hated the s4...was a very nice phone...just too much like my s3 so I wanted something different...plus developers fixed a lot of the gripes I had originally with the one (like for instance making the logo into the menu button) plus just couldn't beat the front facing speakers on this phone
Sent from my HTC One using xda app-developers app
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
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They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
They should replace it with a new 1 if they don't have it in stock.
Try calling them again and see if you can get help from someone else.
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Click to collapse
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
rockon83 said:
Thanks for the tip - just called back. Apparently they have nothing in stock, are awaiting new G2's, and will notify me when they have a new one.
Although the same guy said that they don't give out refurbished phones, just new ones, so I don't know what to believe....
Click to expand...
Click to collapse
If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
If they have a reconditioned device they will send those.
If they don't have reconditioned then they will send new 1's.
Unless they are out of stock completely. Which you will then have to wait until they have 1 or the other.
Sent from my LG-G2 using XDA Premium 4 mobile app
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You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
Intub8 said:
You could probably get them to give you a different device also. I believe they are obligated to provide a replacement device within 72 hours. I will look into where I read that before.
Sent from my LG-D800 using XDA Premium HD app
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You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
shook187 said:
You mean they force you to downgrade?
Sent from my LG-D801 using Tapatalk
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Click to collapse
You could probably get a note 3 out of them.
Sent from my LG-D800 using XDA Premium HD app
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
eyeisdasteve said:
Yes. If they don't have any reconditioned or new then they can send you a comparable model.
Sent from my LG-G2 using XDA Premium 4 mobile app
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This is how I got my G2. Bought it on craigslist from some guy who broke the screen for $100. $99 deductible with Asurion and they sent me a brand spaking new G2 for $200 total (kept my verizon unlimited plan). I just sent the old broken one in, so maybe you'll be in luck
Hooray for insurance fraud! Oh wait.....
Sent from my VS980 4G using xda app-developers app
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
Click to expand...
Click to collapse
Okay I was going to start a thread about this a few days ago but I didnt get around to it. My screen broke last week from a short fall and I went to verizon because my fiance was upgrading. Anyway, there were 2 people there at the counter who where complaining about this because they had filed a claim on their broken G2 screen and both of them told me they were gonna be on back order till around January or February....yeah im just as frustrated and the only replacements they might send is a Droid Max or MotoX. So the best solution Verizon is doing for this right now is sending in an order for a temp flip phone for our broken device till the devices can be replaced...but youll still be charged $20 a month for being a smartphone plan even though you currently dont have one. This sucks...
Edit: Here use this, download it from your computer and install it to your phone remotely so you can rotate your screen around if your having problems with half your screen like me. It might hold you over for a month or so longer.
https://play.google.com/store/apps/details?id=nl.fameit.rotate&hl=en
C. Replacement equipment may, at our option, be refurbished equipment or different equipment of like kind and quality.
Just remember the squeaky wheel gets the grease. cause a ruckus with both the insurance company and the carriers, their is no reason for the back order and demand a phone with the same specs or better.
curious as to why your going through asurion when its a year warranty on the phone
antawnm26 said:
curious as to why your going through asurion when its a year warranty on the phone
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I dropped mine on the freeway, i forgot it on top of my car and drove off lol. My screen cracked and it will not register my fingers to unlock also.I sent it into LG for repairs, it was 142 total. Plus my 10 dollar to ship it to LG facilities in texas. I'm getting it back by Saturday, says Fedex. I shipped it to them and they received it on November 22nd.. so about two weeks turn around.
I broke mine and called them. They told me to buy one and I'd get a reimburse check minus the deductible in a few weeks.
Sent from my VS980 4G using Tapatalk
So after speaking to Asurion yesterday and being told they have no idea when there will be more G2's in, I got an email from them last night that they have my phone ready to ship. Their web site was screwed up and not letting me continue, so I called and gave them the address and credit card info. The phone is out for delivery today....Damn.
@ Walter21026: Thanks for the tip. Tried installing from Google Play's website, not sure if it installed or not. Still shows lockscreen. Truth is, most of the touchscreen now seems to be useless. Thanks anyways.
@ antawnm26: I dropped the phone and cracked the screen. AFAIK, warranty is if something is defective, not if I am at fault for the screen being shattered.
Asurion Backorder
rockon83 said:
After 2 months of taking great care of my "naked" G2, it fell 3 feet off my nightstand onto the wood floor and shattered. The bottom part of the screen doesn't appear to work, which means I can't even enter my unlock code (swipe). I've submitted for a replacement with Asurion, but apparently they're on backorder and don't know when they will have any in stock...
I was under the impression they replace phones with new ones if they don't have refurb's in stock. I guess not anymore...
Anyone else replace their G2 with Asurion?
Click to expand...
Click to collapse
Great questions!
We'd love to clear up the confusion for you. Our goal is to get you reconnected as quickly as possible by providing a like-for-like replacement. We do use both new and remanufactured phones in order to provide this service. Rest assured, all of our remanufactured phones use 100% OEM parts and come with a 12-month limited warranty. Your device will be replaced at no charge if it has a warranty failure during that time period. While we do operate from a separate set of inventory from your local store; like them, our inventory constantly changes. In the event your device is unavailable at the time of your claim, we will discuss the options available to you at that time.
We understand you have already been in contact with us regarding your claim. We welcome you to track the status of your claim at www.phoneclaim.com. We are also more than happy to assist you via email at [email protected].
We are here to help if you need us!
Thanks!
Asurion Social Media Team @AsurionCares
The white LG G2 on verizon seems to be still back ordered, with no ETA. Local verizon stores said they are out of stock as well. Not sure when they are coming back.