So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Same exact thing and a dull area in the screen and they tol me the same thing. I just rooted it and moved on.
metalfan78 said:
So after getting my screen replaced and the store borked my camera and couldn't fix it they ordered me a replacement phone. I got it yesterday and 2 of the softkeys don't light up. So I call sprint to let them know so they can send another phone and they tell me i have to go to a repair store first so the store can order the phone. I told them i shouldn't need to take my own time and gas to go to a store because they sent me a defective phone. The rep agreed and is trying to get approval to send me a phone. Am I right or should I just go to a store? Has any one else had this problem?
Sent from my PG86100 using XDA
Click to expand...
Click to collapse
Hell no man youre right. Why you got to spend your money for their mess up. If they want your business they need to do their end and give you a working device if thats what they said they were going to do.
I agree but theyre making it a pain in the ass. I'll hold out for them i think
Sent from my PG86100 using XDA
ya i would try and do it that way but wouldn't spend too much time arguing.
Agreed
Sent from my PG86100 using XDA
It's a pain in the ass, however that's their policy. From their perspective, they would be wasting money if they just sent out phones to people without actually looking at them first to verify the problem. I went through the same thing with my original Evo, had 7 replacements, all had some sort of problem, and every one I had to take into the store so they could look at it.
This is why i buy from best buy. Anything is messed up, break it. $10 a month, unlimited replacements. Got my replacement in 3 days. No questions asked, took 10 minutes to get the replacement process going.
I guess ill go to a store tomorrow. I understand wanting to verify the defect but its still b.s. Defective refurbished phone right out of the box shouldn't be my problem. That's why I hate refurbs. Oh yea, and the lady I talked to today said ' let's go ahead and do a factory reset'. I told her that its always the first thing I do when I open a new phone, and this is a hardware issue not software. It made me chuckle a little.
Sent from my PG86100 using XDA
btdt, Sprint replaced my wife's 3D, two bad soft keys, had to go to a repair store, they happened to have a replacement, so we didn't have to wait.
Sent from my HAL 9000 3D
I ordered a replacement because I have dust under the screen and the digitizer was acting up. Received a refurb in a day. Back cover was messed up, one of the lights was dim and didn't have a power button. Called Sprint and told them that I was sending it back, they said they would send another one out but expect to wait 1-2 weeks. That was 2 1/2 weeks ago. Honestly, when/if I get it, I'll probably just send it back. Have heard anything good about refurbs. Guess I can live with a little dust under my screen.
Sent from my PG86100 using XDA
Good day, the issue isn't with the refurbs per se. I got a 3D on launch day, 2 months later had to replace it and am still on the "refurb" Sprint sent. It has to do with the original issue, based on this is what gets refurb'ed, new housing and on its way. After a POST (power on self test). The service & repair locations are limited to what can be done. I'm a repair technician and do anything but repair most of the time. We're no longer allowed to solder anything, parts allocation is horrendous and to top things off we have at best 2 hours to try to duplicate the issue. Sorry for venting guys, I hear this all day, every day. I didn't refurb it myself and if it left our doors I have to disassemble and inspect, also there's 3-6 phones queued up. Most stores have 3 techs to cover a 7day work week and indirect dealers (I work for one) have only 1, working open to close 6 days a week.
Had to get my first refurbished replacement a couple weeks ago. It was garbage. Kept freezing and restarting. Did several factory resets from bootloader, and it didn't fix it. Asked for another one. Got it in the mail, ordered my EVO 4G LTE, and now my refurbished EVO 3D is on Craigslist. I'm done with it.
I'm close to that point too.
Sent from my PG86100 using XDA
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Sent from my PG86100 using Forum Runner
dfskevinohyeah said:
am I the only one that hasn't had problems with phones my evo 4g and evo 3d were perfect! no problems at all.
Click to expand...
Click to collapse
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
mkokotovich said:
Yeah, I've replaced my evo 3d twice, my wife has had to replace her shift once. It seems like it is worth getting the sprint warranty add-on when buying HTC phones...
Click to expand...
Click to collapse
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Just bit the bullet and got another refurb, they did have them in stock. Now for another root\rom weekend.
Yea I went to the sprint store earlier and they ordered me another
Sent from my PG86100 using XDA
dfskevinohyeah said:
haha we are like complete opposite to me getting the warranty was a wast of money! have had it for about 2 years now for 8 dollars that's like 192 dollars I could have saved just canceled two days ago.
Sent from my PG86100 using Forum Runner
Click to expand...
Click to collapse
Same here. I canceled insurance long ago. Had to have my original EVO replaced once due to bad usb port. $35 and I was on my way. The only phone I ever had to replace on a constant basis was the touch pro..that thing was ****. That was the last phone I insured.
Sent from my PG86100 using Tapatalk
Related
Got my 3vo (yeah i wrote it that way to annoy you) last Saturday. Noticed I have 6 dead pixels yesterday. Looking for apps to fix it, I can't seem to find any without someone with a 3vo commenting to it with a resolution problem.
Is it a bigger problem with this phone than with others?
Also, does anyone know a free app to try and fix it that will work with qhd? I really wouldn't like to miss my 3vo for weeks while the store tries to fix it..
Thx in advance!
Sent from my HTC 3vo X515m using XDA App
6 dead pixels!? Exchange! If you just got it, your still under 30 day warranty.
Sent from my PG86100 using XDA App
Shoot mine had one and I exchanged it lol
Sent from my PG86100 using XDA Premium App
Thx!
I'll go back to the store today. I'm sad tho, they're gonna send it in to a company to check if the phone has any physical damage and make sure it's not my own fault. So that'll take at least a week, but probably longer
Dead pixels aren't a user caused issue, unless you crushed the screen. Dead pixels can't be fixed either.
Actually - dead pixels can occasionally be fixed (unless you're using the semantics of stuck vs dead). I've never had any success with the free pixel fixer programs - though you can find them in the market.
Instead - on a previous Archos device with a resistive touch screen, I was able to fix a stuck red pixel by actually massaging the screen locally. I was shocked as heck when it started working. I don't see that as possible with these screens. My first Evo 3D had a stuck pixel - though I didn't get it replaced for that reason alone.
If you are within 30 days you should be able to walk out with a new phone the same day. Where did you purchase it?
no we only have 7 days..
runeazn said:
no we only have 7 days..
Click to expand...
Click to collapse
Wat? 30 day guarantee.
Sent from my Shooter.
I got it at The Phone House, last saturday. So that's less than 7 days.
I'm going back today, I'll post results here. Even if they would just give me a new one right away, i doubt i'd have it today. The one i have now had to be ordered by mail.
moghammed said:
I got it at The Phone House, last saturday. So that's less than 7 days.
I'm going back today, I'll post results here. Even if they would just give me a new one right away, i doubt i'd have it today. The one i have now had to be ordered by mail.
Click to expand...
Click to collapse
Get your money back from them, and visit a Sprint corporate store. Sounds shady to me.
eXplicit815 said:
Get your money back from them, and visit a Sprint corporate store. Sounds shady to me.
Click to expand...
Click to collapse
Agreed, sounds like you are better off just returning the phone and purchasing somewhere else. Sprint, Best Buy, Radio Shack, Target. You have to live at near at least one of these stores....
[email protected] said:
Agreed, sounds like you are better off just returning the phone and purchasing somewhere else. Sprint, Best Buy, Radio Shack, Target. You have to live at near at least one of these stores....
Click to expand...
Click to collapse
One of those stores is at least on it's way to your original place of purchase. Take it back, buy another one on the way home.
Hell, even Wal-Mart's got 'em.
lol, look at the flag over to the left of this post...
Every single one of those stores is about 6000 KM away xD
The Phone House is a respectable chain of stores in the Netherlands.. In fact, they just called me to ask how if i was happy with my phone. When i told her about the dead pixels she said i could simply exchange my phone at the store.
Yeah, don't feel bad and just exchange it if I have one dead pixel I would exchange it
Sent from my PG86100 using XDA App
Try this..
http://www.youtube.com/watch?v=6GwrHzjgFtw
This worked for me on a stuck pixel (green) on the lg g2x.. if your pixels are black however this wont work. Good luck.
Sent from my PG86100 using XDA App
They didn't have it in stock.. as expected.. the unexpected part is they wouldn't order it either.. I'll just have to visit the store again on Monday and pray they'll have it then.
Anyways, they did confirm the stuck pixels and I will get a new phone.
Sent from my HTC EVO 3D X515m using XDA App
moghammed said:
They didn't have it in stock.. as expected.. the unexpected part is they wouldn't order it either.. I'll just have to visit the store again on Monday and pray they'll have it then.
Anyways, they did confirm the stuck pixels and I will get a new phone.
Sent from my HTC EVO 3D X515m using XDA App
Click to expand...
Click to collapse
And that right there is why I ALWAYS go through Sprint, and ONLY Sprint.
Lol
moghammed said:
Got my 3vo (yeah i wrote it that way to annoy you) last Saturday.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
eXplicit815 said:
And that right there is why I ALWAYS go through Sprint, and ONLY Sprint.
Click to expand...
Click to collapse
Dude sprint store? America Holland, other side of the SEA???
Dude i would love to buy a plan there but i dont think we'll have any use of it over here.. as said earlier look at the ----->>>>flag <<<<-----
<<<<<<<<<------------------------
yeah i got it at studentmobiel.nl got it 2 days before release rofl.
pretty nice 4th of august ))
and it would be even more problematic if mine is kaput, they only have one return base, and no physical store. Well the price is atleast way cheaper than vodafone directly. Pretty Greedy..
Let say their resellers get 70% of your plan money, they sell phone cheaper than directly. atleast 10-20% is for them self and the phone is the other 50%.
as you know they buy them a lil cheaper. as my i calculated my total costs its around the 690 euro which the phone they sell for are 530. 3VO. 160 euro is actually going to the plan. for me.
vodafone : no 10-20% extra money for reseller + phone is more expensive(you need to chip in more for same plan) so in total even more extra money?!
why wouldnt they scrap the more expensive phone as you now actually have that 10-20% money back.
After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Ahaha good luck. I have gone through 6-7 replacements before. Refurbs are horrible
Sent from my HTC Evo 3D.
Does this happen out of the box/with no apps?
When I broke my screen (like an idiot, never happened to me EVER) Asurion sent me a replacement phone, it was brand new (was like a month after the release of the 3D, didn't have refurbs then) and it did exactly the same thing yours did, so they sent a new one.
The one they sent (that I currently have) is flawless, don't get any reboots by itself, screen is straight, no dust under the screen or light leakage BUT it has one dead pixel on the bottom left, I tried to get it replaced, they did sent a new one, but that one had more dead pixels so I stuck with the one they first replaced. Unfortunately, I don't think they do test them but in my experience they had no issues sending a replacement for the replacement. It's a pain but at least you'll get one that works... eventually.
I am still on the first 3D I got from sprint 3 days before it was released to the public release. No problems. Couldn't be happier.
Sent from my PG86100 using xda premium
1 dead pixel on mine, got it pre launch day but the dead pixel came 2 months later. I deal with it.
Sent from my PG86100 using Tapatalk
phatmanxxl said:
Does this happen out of the box/with no apps?
Click to expand...
Click to collapse
Yes.
Sent from my PG86100 using XDA App
sparhawk6 said:
After shattering my screen, I'm on my second EVO 3D sent by Asurion. Both reboot constantly. I can reproduce it on the second phone (which is remanufactured) - it happens after I turn the phone on to the lock screen, and let the phone sit there until it sleeps on its own. About 15 seconds after the screen goes dark, it reboots. Hardware version is 2.
So now asurion is sending me a third phone. Do they even test these phones that are sent back??? It seems they are sending me all the phones that wouldn't work because of constant reboots, without actually changing or "remanufacturing" anything!
Click to expand...
Click to collapse
Well, let em get to number 5 and then they will send you the check for the value of the phone and you get to go buy a brand new one.
It is amazing how crappy the quality of Asurion's replacements are.
I've always used blacktie through bestbuy but even then they don't test the phone unless you ask them too, example I had them replace the OG evo for me for a shattered screen and when I got it back the mic was busted. Because I had no idea it was busted before I gave it to them, they didn't check it and I got back a worthless phone lol.
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
taminrob said:
If you get another bad phone, tell them you want a new one, not refurbished because of all the problems you have been having with them...I did that for my wife when she got her 3rd bad phone, and they sent the new one...maybe I just got lucky, but it wont hurt to ask.
Click to expand...
Click to collapse
Except my first replacement WAS new, but it rebooted constantly.
UPDATE: I'm on my third phone. This one froze 3 times in the first few hours, and I think it rebooted once, but hasn't frozen or rebooted since (in the subsequent ~20 hours). Crossing my fingers, especially since this is an HBOOT 1.3
I just dropped my 3D in water and have TEP so I'm covered. What HBOOTs are Assurion replacements coming with?
The common Hboots have been 1.40. At least in my experience.
I love asurion...gave me my last 3 upgrades free!
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
I definitely sympathize with your frustrations with Asurion. They're sending out terrible devices and I've yet to figure out what the cause is. I'm the lead tech at my Sprint S&R location and have exchanged a high number of these phones because of defective units shipped by Asurion.
The policy in all corporate Sprint S&R locations is to replace these devices in store instead of making customers go back through Asurion even though it's covered under the Asurion 1 year warranty. Granted they will most likely have to order it, but you'll still get it in the same amount of time it would take Asurion to send it, if not faster.
I would suggest asking a tech to replace your screen before spending the $100 on your deductible. I harvest screens just for this reason and replace them on a daily basis.
TL : DR - If it breaks Sprint can fix it. If Asurion sends it and it doesn't work, Sprint will replace it.
I would also make sure you factory reset each new phone you get before you use it! Fixes a lot of issues for phones!
Sent from my SAMSUNG-SGH-I997 using Tapatalk
AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
Click to expand...
Click to collapse
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
speedracerbubba said:
They replaced my og evo with a bnib e3d with hboot 1.40. I did the claim on Monday and had the phone on Tuesday of this week.
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
AdriVelazquez said:
The common Hboots have been 1.40. At least in my experience.
Click to expand...
Click to collapse
sparhawk6 said:
Well I'm sticking to this third phone. No reboots in 2 days (although I am getting a funny skipping problem in PlayerPro).
In summary, I got 2 new phones, both with HBOOT 1.30. I also got a refurb that was 1.50.
Click to expand...
Click to collapse
Thanks folks. Submitted my claim last night and the new phone will be here today.
Just got my order number to get my new replacement evo. The csr told me that the defective unit has to be received by Sprint within 35 days or a maximum non-return fee of $350 will be charged to my account. Has anyone ever not returned their phone? Any negative side effects of not returning a phone that retails for $550 when it can be sold for more than the non-return fee of $350?
Sent from my EVO using Tapatalk 2
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
jayjam99 said:
My guess would be that once you activate the replacement the ESN of the other phone would be flagged as bad if not returned. I could be wrong.....but so is this idea.
Click to expand...
Click to collapse
Oh yeah, don't get me wrong, this is a bad idea! I was just wondering if anyone had done this before.
Well seeing how you paid 200 the 350 charged to your account would mean you paid 550 for the phone as long as you paid it I would think the esn would be good lol
I think as long as you pay the $350 the ESN should be fine.
When my OG evo broke i got a replacement phone and my phone was due back on a certain date. i forgot the date but lets just say it was due oct 20th. i didnt send my phone back for like 2 months lol. they kept sending me letters and calling me. 3 months in i called them and was like i dont have a shipping label can i get one? they sent me one and extended my return date even more. i sent it in once i got the label.
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
This.
If it's defective, what makes you think you're gonna get $550 for it?
You may only get $350 lol.
raiderep said:
Maybe I'm missing the point but if its defective why would you want to keep it?!?
Sent from my EVO
Click to expand...
Click to collapse
Its one of those OCD defective. Only defective t'ill I get another one.
shook187 said:
Its one of those OCD defective. Only defective t'ill I get another one.
Click to expand...
Click to collapse
I won't say it's perfect, but it works as it should. The camera button is very loose.
And also, if I have 2 evo LTE's that I paid $550 for (including $350 non-return fee and $199.99 cost of the phone), that would mean I have one Evo remaining, and therefore would not lose any money.
Just a thought. Thanks for the input guys.
So you did a claim cause of a loose camera button. But you're willing to keep it and sell it as in good working order.
Like I said its a OCD defective.
I tried doing that with my mogul they charged me took me 2 months to get the refund. If they did it back in 2007 chances are they'll do it now. Don't test your luck
Sent from my PG41200 using xda premium
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
Thanks. My replacement is in the mail.
Sent from my EVO using Tapatalk 2
mrshades812 said:
I call shenanigans!
I have an Evo with a loose screen in the lower left corner. After about 2 hours of being disconnected, reconnected, and transfered I was told I have 14 days from date of receiving the phone to return it. If I would like to get another Evo sent as a replacement, I need to give them a credit card # for $549 and they'll send me my new phone! Then credit my bill 2-3 cycles from now!
You believe that crap?
So, after we laughed at that ridiculous statement she told me, she made an E-Ticket for me that dates today. So I can wait for the release date and get a NEW replacement from the store. She couldn't believe it either.
So, if anyone needs a replacement phone before the launch date, good luck! It's a complete nightmare.
Sent from my EVO 4G LTE Outlaw
Click to expand...
Click to collapse
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Gordon Ramsay said:
I was transferred to escalations and got a replacement shipped to me right away, should be here tomorrow.. No prepayment required.
Click to expand...
Click to collapse
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
chasoo said:
Refuse tech support and refuse taking it into a service center. Find a hardware defect. As the last resort say either send a replacement or you want to return the phone for a full refund and your upgrade reinstated. I did not have to say this last part but it would have been next.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Thats what they offered me also! They said send it back, and they'll refund my money and give me back my upgrade.
mrshades812 said:
Escalations or Retention? Just curious because I have been getting the run around here.
Just want to know what to ask for when calling, thanks.
Click to expand...
Click to collapse
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Gordon Ramsay said:
The guy literally answered the phone "escallations" and was kissing my ass the entire time. I never got evil with anybody...maybe because it was memorial day? lol I dunno...
Click to expand...
Click to collapse
I got my replacement ordered through escalations today too. Said I should get it in 2-5 days (we'll see about that) and that I have 35 some odd days to return the defective unit.
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
You're not alone. Sprint only offers refurbished EVO3Ds as replacements. I've gone through probably 7 or 8 phones already, and all of them have had issues.
My current phone has a big blue patch on the screen, it's missing the rubber gasket around the screen, and the aluminum frame around the screen is bent.
I'm overseas right now, so I can't get a replacement, but I definitely will when I'm back in the states. I'm kind of hoping I can get another phone, since I've only had bad luck with the EVO 3d, it seems. I emailed the technician at my local Sprint store, and as of right now, it seems you can only get an EVO3D as a replacement for an EVO3D.
I just got a new phone from sprint today after the one they had send me had hardware issues and a blue spot in my screen.
Sent from my PG86100 using Tapatalk 2
I'm in the same boat. This is my 3rd replacement. Time will tell how this one works. I hate refurbs.
Sent from my PG86100 using XDA
Mindripper72 said:
Back in April I cracked my screen on my 3d. Sent me a refurbished replacement. Within a month the soft keys and bottom of the screen go out. Take it back in to the repair store and they order a replacement. I wait over a week and What do I get? A certified pre owned with the paint chipping off. Is this normal? Read other people got different phones so why do i get a paint chipped used phone?
Sent from my PG86100 using xda premium
Click to expand...
Click to collapse
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
t4d73 said:
I'd complain about it till u get what.I got for as replacement. And by the way I didn't have to complain at all. Just went on Asurion.com and this is what I ended up with and COULDN'T be any happier! I won't be buying HTC ever again!
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
tgruendler said:
Dropped my Evo 3D back on the 6th. Cracked the screen. Went to Asurion for the first time ever (have had insurance on all my phones for the past 4 years) and am getting an Epic Touch 4G as a replacement. Hopefully, I won't be disappointed.
Click to expand...
Click to collapse
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Kfunk said:
My wife's Evo 3D wouldn't charge up (broken prong). The sprint store ordered her a brand new Evo 3D (same ugly purple one as her original). It arrived within a week and no issues with it at all. Not sure why some get refurbs, some get new ones, and others get different phones instead.
Click to expand...
Click to collapse
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
t4d73 said:
It must depends on who u go through. Store our Asurion. Seems like Sprint still had them in stock.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
That would make sense. Our case, it was a manufacturer's defect so insurance (asurion) was not invloved. Guess we got lucky
I guess I will stick out my light screen bleeding... If only they replaced it with an LTE
I tried to get sprint to replace my phone when the whole left edge bent off. they told me i would have to pay 100 for a replacement if I had the insurance. I thought the whole reason to pay for the insurance is that if the phone broke you got a free replacement. Im glad i didnt pay for the insurance and I walked out of the store with a case
Out of curiosity why are people even carrying insurance on these phones anyways? Can one just find a good used replacement on ebay or craigslist for about the same price as the deductible?
Sent from my EVO using XDA
I'm on phone number 4 as well, holding out for the new S3 if possible or it might be phone 4 due to a crappy usb port.
Phone #1 kept randomly rebooting, then after a reboot it decided to never connect to the Sprint network again.
Phone #2 had some visible junk behind the screen.
Phone #3 decided it wanted to commit suicide while I was watching Netflix, it made a loud beeping noise and would never come back on.
Phone #4 Capacitive light buttons are dimmed and since flashing cm9 they won't even come on. The usb port is getting loose and I have to charge my phone at an angle (awesome).
I know this really isn't HTC's fault due to Ausrion (sp) phones but going through 4 phones is kind of pushing me away from HTC. Waiting for S3 reviews to decide on that or the 4G LTE.
Already said screw it and picked up my LTE
Sent from my EVO using xda premium
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
t4d73 said:
Trust me when I say this man u will definitely not be disappointed at all! I love everything about this device and Im not looking back! See u on the.other side lol! Enjoy u will.
Sent from my SPH-D710 using XDA
Click to expand...
Click to collapse
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? The phone has been out for almost a year now so im thinking it will be a refurb. Hopefully its in good condition.
Jfree3000 said:
Well looks like phone number 5 coming monday or tuesday. #4 just quit on me today, turned the phone off today because I had so training and when I got finished, turned the phone on and the screen won't come on......yay!
Took it to the coperate store, they looked at it and said we will get you another one (refurb). Does anyone know if the refurbs are from Sprint, Asurion, or HTC? If these are HTC refurbs this is quite dissapointing. On a positive note, while waiting at the store they had two very lovely women working there, one Cuban and one Puerto Rican,
Click to expand...
Click to collapse
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Visionikz03 said:
I've been notified that Asurion will be sending me an ET4G as well since they dont have any more evo 3ds. Did they send u a new one? I would assume so since the phone has only been out for a few months.
Cuban and Puerto Rican? Did u ask them where they were from lol? Sounds like a nice pair
Click to expand...
Click to collapse
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Jfree3000 said:
While I was waiting there was an older guy there and he was flirting with the Cuban female and we talked for a while. He apparently flirts with her a lot and told me she was Cuban nd he said you owe me some red beans and rice and plantains lol. I had spoken to the other female and she told me she was Puerto Rican, they both make me wonder why I got married. :crying:
Click to expand...
Click to collapse
yeah the island women tend to make u wish u were single lol...
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
jimmyg41 said:
Well...2 days ago my EVO LTE died. I recieved a text, went to check it, screen would not turn on although the green notification light was blinking. Tried all the different combos of holding power/volume up/down etc. Nothing worked...phone wouldn't charge when plugged in. Took it to Sprint repair center and they said it was a dead. They said they had to order a replacement...gave me a loner phone the next day which was an ancient LG Rumor 2. Rep took about 30 minutes tinkering with the phone and couldn't make a call out. He assured me it would work within an hour. It was already about 7ish. 2 hours later phone doesn't work. I call Sprint tech support and they can't do anything and that the phone is on back order also.
Two things...I ordered this phone through wirefly, does this matter to Sprint? I have insurance with Sprint. Can I demand a new phone right away? I use the EVO for my business e-mails and personal also. Looks like I'm going to be without it for awhile.
Click to expand...
Click to collapse
Sounds like a slam dunk to me. Go to local Sprint store that does repairs. They will have one in stock. You pay the insurance for a reason. As long as you have the Sprint insurance it doesn't matter where you bought it. Good luck.
Though on backorder ours have been arriving within 48 hours.
There is nothing in TEP that states one is entitled to a new phone right away, nor a brand new one.
Sometimes talking with the manager might help but if they had a loaner available it already sounds like they went above and beyond...typically loaner phones are not given out
Sent from my EVO using xda app-developers app
I had a friend who's wife had a photon..the USB broke and they gave her a brand new LTE in its place..I. was like wtf...why didn't they give her the LG viper or something else..but the LTE? I guess some ppl get lucky . My 3d broke several times and I was never offered like a epic touch or something
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
jimmyg41 said:
Thanks for the replies guys. I spoke to the manager and explained to him the situation. He said he would have a new phone later today. I'm just glad to have my phone back. Almost 3 days with only a work phone sucks.
Click to expand...
Click to collapse
Are they going to make you pay a deductible? Or just an even swap?
premo15 said:
Are they going to make you pay a deductible? Or just an even swap?
Click to expand...
Click to collapse
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
wileout said:
Im sure if there was no physical damage that they just do a flat swap its not his fault its a maufacturing issue with the phone so y would he hve to pay a deductible. Only assurion claims pay deductible from what ive been told by sprint.
Sent from the depths of hell
Click to expand...
Click to collapse
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
DHRP for csat
Sent from my EVO
tuscani1821 said:
DHRP for csat
Sent from my EVO
Click to expand...
Click to collapse
Lol
Sent from my EVO using xda app-developers app
Received a new phone....didn't pay a deductible.
I had six OG Evo's, and never once did I pay anything through the authorized repair center. After the third time, they no-longer even took my ticket number from Sprint. They just took the phone and swapped it with another one, with no paperwork. I am have Black Tie through BB and I'm on my third LTE, and I cannot complain. The BB Mobile store gave me a bunch of crap about sending it back, etc., so I went to the main store and they swapped it out with a brand new one right there.
00mred00 said:
Correct. Those with TEP pay no deductible for in store replacement/repair
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Just to be clear...not sure why there is any question on deductible lol.
Total Equipment Protection is
In store extended warranty basically
And
insurance from asurion for lost stole or damaged beyond repair and requires a deductible
Sent from my EVO using xda app-developers app
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
s0calstate0fmind said:
So say I broke the charging port on my LTE by accident I have tep thru sprint.
How's that work?
Sent from my EVO using xda premium
Click to expand...
Click to collapse
That is an assurion claim because it's physical damage caused by you not the manufacturer.
Sent from my A500 using Tapatalk
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
celticking said:
Yeah those charging ports are delicate. Broke it on my first evo late and had to pay a $100 deductible.
Sent from my EVO
Click to expand...
Click to collapse
Figured one of my little girls ran by and caught my charger cord n flung my evo across the room. Expected the screen to be broken or at least a dent to the body...but nope.....just broke off the plastic in the charger port
Sent from my EVO using xda premium
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
So far all new, but they were all in store replacements
http://androidforums.com/htc-evo-4g-lte/593113-refurbished-models.html
Sent from my SAMSUNG-SGH-I727 using xda app-developers app
eXplicit815 said:
Dropped mine on it's face yesterday. Took it to 3 different stores asking for a repair, no one could do it. They said they wouldn't even touch it, and that I had to file a claim through Asurion. So I did, and will be receiving a replacement on Tuesday. I had to pay a deductible, but it was only $100 (was expecting $150). So, I'm keeping my fingers crossed for a brand new one, and not a refurbished. I usually get mad when I get a refurb as a replacement when it's not something that I did to it, but this time I dropped it and broke it. I've NEVER dropped a phone before, and sure enough, I've dropped this one twice (once in a parking lot and the one that killed it on hardwood floors). I'll report what I get Tuesday when it comes in. At least if it's new, and it's not updated, I'll definitely be rooting that one while I'm on my trip for work.
By the way, can anyone who's received a recent replacement tell me if you've received a refurbished model or a brand new one in the box?
Click to expand...
Click to collapse
I got a refurbished one from asurion about 2 weeks ago
Sent from my EVO using xda app-developers app