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I've searched for collectively around 45 minutes, so if this has been fixed somewhere else, I apologize.
I've seen lots of threads mentioning this issue with varying causes, but here's the meat of the situation:
Through one means or another, usually Amazon App Store purchase or accidental force attach to Market/Play Store with Titanium backup, apps show up as purchased, but cannot be bought or installed. An error is given that states: 'The download of "app name" was declined because you haven't purchased it.'
Detaching said apps from Market/Play store with Titanium backup has worked for me for ONE paid app, (I think) but not others. Examples: NFS: Hot Pursuit worked, but Shadowgun, Soundhound: Infinity, Mixologist and others still show up as purchased. I've downgraded to earlier Market and detached, detached and cleared Market data and then rebooted, any number of combinations to no avail.
I contacted Play Store support, they said there's a special division working on this issue, and I received an email saying they'd contact me if they needed any details.
Thoughts, anyone? This is really glaring, and should be fixed.
same thing going on here, and i've donde the same, please share if they tell you something m8, this is really annoying and the 50% off is almost done LOL.
As of play store 3.5 this issue is dead
Sent from my SPH-D700 using XDA
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
So your issue is its not showing the apps? Or its telling u u haven't bought the app
Sent from my SGH-I777 using Tapatalk
They (only a few, but still...) show as available to buy. I guess another question would be (now that I've purchased TIBU Pro) how to avoid this when I flash to ics?
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
This isn't I777-specific - Google Play has been having issues lately.
It hasn't even scrolled off of the first page of Engadget Mobile yet.
http://www.engadget.com/2012/03/29/purchased-play-store-apps-gone-missing-googles-looking-into-it/
true i could never understand why they changed it to play store tho market seemed more stable
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
mgd76 said:
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
Click to expand...
Click to collapse
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
alacrify said:
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
Click to expand...
Click to collapse
Thanks, but I didn't restore at all... I never bought TiBU before rooting (wouldn't have worked, right?) so that was the first thing I did after root. Then I noticed that my old apps had prices again. I thought I would be able to re-download them...
Sassibob, I want this resolved before I get my ice cream sandwich... Please hurry!
mgd76 said:
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
Click to expand...
Click to collapse
did you ever get them working?
Not yet. Last time I checked, Google had the issue listed as recently fixed.
BeenAndroidized said:
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
Click to expand...
Click to collapse
Good tip, found out that my whole Google account has a start date of March 29. Should be October 15th, or thereabouts. Of course, march 29th was root/wipe day, so maybe I failed reconnecting to Google? I've sent "feedback", but won't hold my breath...
Now that I see other i777 users are having issues like mine, I'm taking the jokes out of this thread title. Sassibob, Y U B USELESS?
PS. Help request form filled out, ticket # received. Still not holding my breath...
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
I had this issue the other day, and the fact that I had the options to auto-restore app data from "the cloud" screwed with things badly. I turned that off, it warned me it was going to delete all device data from my dashboard. After that, it acted properly.
skatcat31 said:
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Patience is wearing thin... Greg from PlayStore support team has now referred me to this website. As far as I can tell, it's a closed loop, with NO help options if your issue isn't among the few they address. What next?
http://support.google.com/accounts/?hl=en
PS. All aspects of my google account have re-started on root/wipe day, including Gmail. No access to the email receipts or any other emails from before.
Sent Google Play support another message yesterday, saying I have receipts on my phone bills.
No reply.
Well, I finally got Google support (main, not play store) to look into this. I had created multiple Google accounts, and all is fixed. Except: they can't or won't link those accounts, so to get those apps back from scratch, I will always have to log in to both accounts.
So I've had my i9300 for about a month now. It seems like I have some problems due to being in the USA. The market works except I can't purchase any apps. I can download them if I purchase them on my tablet first.
Also some apps say they aren't available in my region even though I know they are. I've had this problem with Samsung video hub also. I've tried to clear user data for the market and Google account. I've tried factory resets and a couple of ROM's.
The other problem I have is NFC won't work. Google wallet says not available for my device or carrier.
I've searched the forums and internet, and called ATT and Samsung. Nothing has worked. Any suggestions would be appreciated. Thanks.
Wow, no response at all on this? Anyone having similar problems? Everything working perfectly?
I have no issues purchasing com the market and I live in the US. Are you using wifi to download from the market?
Sent from my GT-I9300 using Tapatalk 2
I also have no problems on Tmobile US
Sent from my GT-I9300 using Tapatalk 2
Does Market Enabler work in that country ??
jje
I recently tried to purchase an app on the Google Play website and it said my Google Wallet needs verification. I've never had this happen before. Maybe this is my problem. I had to submit my drivers license and a utility bill to Google to verify my ID. I'm not sure what the problem is but they are supposed to respond within 3 days.
I'll have to look into market enabler if verifying my ID doesn't work.
Phytrax said:
I recently tried to purchase an app on the Google Play website and it said my Google Wallet needs verification. I've never had this happen before. Maybe this is my problem. I had to submit my drivers license and a utility bill to Google to verify my ID. I'm not sure what the problem is but they are supposed to respond within 3 days.
I'll have to look into market enabler if verifying my ID doesn't work.
Click to expand...
Click to collapse
Really..? That's never happened to me all I had to do was throw a valid CC on Wallet and it worked. Call Google, that sounds fishy to me.
Just to update, Google emailed me a couple days later and the problem is resolved. I checked the address, etc before sending them that info. I was able to pull a PDF phone bill and take a photo of my drivers license. Market works fine now.
Hi Guys
This issue has been going on for 4 months now, i can rarely download or update an app on the play store because it gives me error 927. Only the odd update or install will work and this happens over both Wifi and Celluar
I have several android devices, 2013 Nexus 7, SGS4, Optimus G Pro, Xperia Z Tablet, Note 1 and the same happens on every single device. If i use a different account after resetting the phone i dont have the issue but the problem is i have purchased £100's of applications on my normal account so i cant afford to use another one.
I have tried wiping caches,factory resets and nothing seems to work. I contacted google and they dont have any idea either!!
I was hoping someone here had a similar issue?
Thanks
I've had a similar error occur for me. Whenever I install/update an app where on WiFi or Mobile Network it would send off and error.
It was a constant annoyance for me.
It stopped when I did this, I headed into Manage Apps>All Apps, and opened Google Play Store, cleared data and cache. And did the same to Google Play Services, I proceeded by rebooting the device next thing I know, my phone starts updating apps .
I hope this'll work for you.
Cake...
krishneelg3 said:
I've had a similar error occur for me. Whenever I install/update an app where on WiFi or Mobile Network it would send off and error.
It was a constant annoyance for me.
It stopped when I did this, I headed into Manage Apps>All Apps, and opened Google Play Store, cleared data and cache. And did the same to Google Play Services, I proceeded by rebooting the device next thing I know, my phone starts updating apps .
I hope this'll work for you.
Cake...
Click to expand...
Click to collapse
Doesnt make no difference on mine
Hello!
Contact Google, it is their right to investigate this problem, if you've payed that much money for apps, one certainly wouldn't move to another account, tell them about this problem.
Cake...
Yeah they suggested I use another account or wipe the cache. I've tried contacting on 3 different occasions. Each one has been a waste of time
Sent from my GT-I9505 using Tapatalk 4
Worst support at its best, try going into play store, clear the data for store and service, and go back to play store and go on uninstall updates.
Cake...
Just so people are aware, this is still happening, I'm writing this today because things were going ok for a while, but, the play store got updated again, to 4.6.17. It happens on my Nexus 5, HTC Evo 4 G, & galaxy tab 8.9, it happens on different versions of play store. If I create new account, play store works great. I contacted Google as well, basically got pissed cause they were completely useless. Right from beginning I was honest, & told them I was rooted. They basically blamed it on that. Anyways, Google play suck$
Sent from my Nexus 5 using Xparent Red Tapatalk 2
Yeah it still happens to me too. Exactly the same issue as your having but only on my main account.
If I keep pressing install it will eventually work but sometimes it takes around 20 attempts.. Google gave me no support either
Sent from my SM-N9005 using Tapatalk
Guitarfreak26 said:
Yeah it still happens to me too. Exactly the same issue as your having but only on my main account.
If I keep pressing install it will eventually work but sometimes it takes around 20 attempts.. Google gave me no support either
Sent from my SM-N9005 using Tapatalk
Click to expand...
Click to collapse
If you're rooted go into system>etc and look for hosts.
Open it and delete exert line except the "local" one the local one will also contain numbers in the line. Do not delete them.
Restart your device, and try.
Sent from my Nexus 5 using Tapatalk
Try the methods below
Free some space on your device
Add new Google account
Uninstall updates of Google Play store
Hope it worked for you
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
Click to expand...
Click to collapse
Started noticing this same thing recently. Was wondering if it was just me...
Edit: download speeds seem to be hit or miss. Sometimes they blaze others they crawl...
Swyped from mobile, Samsung Galaxy Note® 3 using Tapatalk.
Alright, Here is my .2 on the issues you are talking about..
About the speed, I have no clue.
About the carrier billing option, I do have a clue.
So I initially rooted my phone with the CF-Root method and was able to get carrier billing up until a few days ago. I talked to google about the issue and they said it was carrier related. I went into the sprint store and talked to my sales agent that I always go through when ever I need anything sprint related. He had his sales support, customer care, and advanced technical all conferences on the line to figure out what the issue was. Long story short after all the troubleshooting they said it was an issue with the phone. So, after ordering the replacement I have no had the issue with the new one, however.. its not rooted and all stock in fear of losing my bill to carrier options. They didn't ask if my phone was rooted, or even cared to check the status of the phone. I had tripped knox, and kernel counters and was running the MININI3 rom with Freeza's beast mode. kernel like in my sig.
I do want to mention that Ive also never had carrier to billing option on the phone since ive had it.. so if you had it and then lost it.. it is software related and if going back to stock everything (which is what I did) and it still didn't allow the option.. then your phone is hosed.. I do suggest you attempt a warranty swap or have sprint investigate and come to the conclusion that its the phone.
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
Click to expand...
Click to collapse
Yeah , it's the problem of stock rom..
Basically its a software problem.
Noticed this consistently as well while using my Wi-Fi but when I turn wifi off and use mobile data I'm getting blazing speeds that I used to get with my wifi...don't get it.
Sent from my SM-N900P using XDA Premium 4 mobile app
bill to sprint
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
google has issues!
nanas9 said:
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
Click to expand...
Click to collapse
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
tuemuch said:
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
Click to expand...
Click to collapse
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
tried that!
nanas9 said:
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
Click to expand...
Click to collapse
I tired that several times, it won't down load regular apps now! thanks for the ideal!