Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
So your issue is its not showing the apps? Or its telling u u haven't bought the app
Sent from my SGH-I777 using Tapatalk
They (only a few, but still...) show as available to buy. I guess another question would be (now that I've purchased TIBU Pro) how to avoid this when I flash to ics?
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
This isn't I777-specific - Google Play has been having issues lately.
It hasn't even scrolled off of the first page of Engadget Mobile yet.
http://www.engadget.com/2012/03/29/purchased-play-store-apps-gone-missing-googles-looking-into-it/
true i could never understand why they changed it to play store tho market seemed more stable
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
mgd76 said:
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
Click to expand...
Click to collapse
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
alacrify said:
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
Click to expand...
Click to collapse
Thanks, but I didn't restore at all... I never bought TiBU before rooting (wouldn't have worked, right?) so that was the first thing I did after root. Then I noticed that my old apps had prices again. I thought I would be able to re-download them...
Sassibob, I want this resolved before I get my ice cream sandwich... Please hurry!
mgd76 said:
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
Click to expand...
Click to collapse
did you ever get them working?
Not yet. Last time I checked, Google had the issue listed as recently fixed.
BeenAndroidized said:
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
Click to expand...
Click to collapse
Good tip, found out that my whole Google account has a start date of March 29. Should be October 15th, or thereabouts. Of course, march 29th was root/wipe day, so maybe I failed reconnecting to Google? I've sent "feedback", but won't hold my breath...
Now that I see other i777 users are having issues like mine, I'm taking the jokes out of this thread title. Sassibob, Y U B USELESS?
PS. Help request form filled out, ticket # received. Still not holding my breath...
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
I had this issue the other day, and the fact that I had the options to auto-restore app data from "the cloud" screwed with things badly. I turned that off, it warned me it was going to delete all device data from my dashboard. After that, it acted properly.
skatcat31 said:
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Patience is wearing thin... Greg from PlayStore support team has now referred me to this website. As far as I can tell, it's a closed loop, with NO help options if your issue isn't among the few they address. What next?
http://support.google.com/accounts/?hl=en
PS. All aspects of my google account have re-started on root/wipe day, including Gmail. No access to the email receipts or any other emails from before.
Sent Google Play support another message yesterday, saying I have receipts on my phone bills.
No reply.
Well, I finally got Google support (main, not play store) to look into this. I had created multiple Google accounts, and all is fixed. Except: they can't or won't link those accounts, so to get those apps back from scratch, I will always have to log in to both accounts.
Related
After moving from SC to OTA ED01, 2 of my paid apps don't remember that I paid for them. They show as purchased when I look at my market account on the web, but not when I use the app. If I try to install them from the web, they don't download on the phone (other apps do, but not these two.) If I restore the apps from backup, they both revert to the free version.
The two apps are TitaniumBackup and BackcountryNavigator.
Any ideas? I can always contact the authors, but the fact that they're both doing the same thing leads me to believe it's not a problem with the apps.
This sounds like its a problem with your google data on you phone itself.
Have you tried clearing/wiping and letting it sync again?
I really have no background in this but I think it pulls from your google account to check against a database of what you have flagged as purchased and not.
If anything its a place to start.
Might try and browse the market through the browser on your phone and see if it shows up as purchased that way.
I did clear the market data, reboot, and then let it resync. It got everything except these two. I'll try it from the phone browser and see what happens. I'm also thinking of flashing ComRom, maybe that will fix whatever the hangup is.
Well the issue persists after installing the community rom. I'm about out of ideas.
Oh good lord, I finally found the answer. It depends on the order in which you enter google accounts on the phone. I have an apps account and a gmail account. When I first got the phone, I started it up with the apps account. But when I started flashing ROMs I entered the gmail account first as it's the one I had purchased the apps with. Nope, that doesn't work. They have to be entered in to the phone in the same order as they originally were. *shakes head* That is just sooooo frickin stupid.
Here's the thread I found the answer in.
http://forum.xda-developers.com/showthread.php?p=9762495
Perfect example of how to reply! Thank you!
drnihili said:
Oh good lord, I finally found the answer. It depends on the order in which you enter google accounts on the phone. I have an apps account and a gmail account. When I first got the phone, I started it up with the apps account. But when I started flashing ROMs I entered the gmail account first as it's the one I had purchased the apps with. Nope, that doesn't work. They have to be entered in to the phone in the same order as they originally were. *shakes head* That is just sooooo frickin stupid.
Here's the thread I found the answer in.
http://forum.xda-developers.com/showthread.php?p=9762495
Click to expand...
Click to collapse
Thank you SO much, I appreciate the way you formatted this reply. You gave a short concise account of what you discovered in your own words AND provided a link for others to where you found the information in case they need further clarification. Hopefully others will catch on and make this a standard community process... thank you again, now hopefully I can get NFS Shift back... I've paid for it twice now!
The "upgrade" of Market to Play Store was not smooth on my two Sony devices:
Tablet S and Xperia phones.
The connection was lost occasionally in the beginning dates, and finally, it was restored on my Xperia phones.
However, connection to "Market/Play Store" server went dead on my Tablet S totally since yesterday. So I
(i) uninstalled updates of "Market/Play Store" to return it to "Market" -> no use; then
(ii) suspecting something wrong with my machine, so I decided to perform a "Factory Reset". (That took me the whole afternoon to restore apps from backup... panic...). Yet, it is still dead, only leaving the message "Server error, Retry" at the centre.
(iii) I even install Play Store 3.4.7 and 3.5.15 app downloaded here somewhere to see if that makes any difference. The answer is still a big NO.
Any suggestion? Wifi connection to all other websites are fine without problem. All other app accounts are now reconnected. This "factory reset" gives me another problem that some of my purchased apps are now denying me from use, as my "Market/Play Store" account is not activated on this Tablet S.
Is this a general Tablet S issue or I need to find Sony to fix the hardware? Please kindly advise. Many thanks!
I don't have such problem, suggest to send it back to Sony to check and fix.
login your google talk app and then try
yohandesilva1 said:
login your google talk app and then try
Click to expand...
Click to collapse
Thanks but not work. Log in to talk ok.
I can't believe that the problem cased regarding a hardware problem.
I guess it could be a problem with your Google account.
You could double check it with a other or new Google account.
(ask a friend or create a new one)
If it works well with a new/other account, I would contact the Google support to check and/or repair your main account.
obicom said:
I can't believe that the problem cased regarding a hardware problem.
I guess it could be a problem with your Google account.
You could double check it with a other or new Google account.
(ask a friend or create a new one)
If it works well with a new/other account, I would contact the Google support to check and/or repair your main account.
Click to expand...
Click to collapse
I agree with you that I don't think this could be a HW problem. That's why I posted my question here to see if this is a common issue. I contacted Sony Support Live Chat and apparently this is not a common case, at least in US. My Tablet S was purchased in HK, so the chat could not end up with any solution, but suggesting me to seek for an upper level of support in HK. In fact, I am about to take it to the Sony Service this morning.
The good news is after three days of struggling and Factory Data Resetting (a total of three times! very painful to restore things each time...), strange thing happened just now that the "Market" connection returned, for no reason. After downloaded/installed a couple of app updates, "Market" then was upgraded to "Play Store". Things seems working fine now... Hope the regional Google finally have this resolved...
Many thanks again for your patience and suggestion!
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
the_EDJ said:
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
Click to expand...
Click to collapse
Yes, that might be a related issue. The curious thing, however, is it seems I am the only one to experience this... very interesting...
BTW, I need to further that I still have problem in buying apps using my Tablet S (Hong Kong version). I would receive this message most of the time:
"The item that you were attempting to purchase could not be found." Don't know if anyone here had similar experience?
And the nasty thing is I need to "factory data reset" to clear that. The more annoying thing is this message will return again soon for no apparent reason... Possibly, from your reference, be a problem between Sony and Google...
Why dont you send it back to Sony HK to have a complete check? they are conveniently located in HK and Kowloon side.
the_EDJ said:
Android Central had a post that stated Google issued a fix for the Google Play Movie app.
It doesn't mention any specific issues, but if one app was having issues, at least they caught it and fixed it quickly. Probably had something to do with the quick fix of the overall Market (fine Play store).
http://www.androidcentral.com/google-play-movies-updated-sony-and-archos-tablet-crashes-fixed
Click to expand...
Click to collapse
I am thankful to your suggestion. I went to Google support and confirmed that this is a general issue, not something peculiar to me alone. I need to travel in Greater China (i.e., Hong Kong, Macau, China and Taiwan) a lot because of my job nature. Among the areas only Play Store access from Hong Kong allows in-tablet Play Store purchase. I was in Macau this week, and it seems quite a few people in China and Macau have had the same issue of not connecting to Play Store.
I raised a question there concerning in-tablet Play Store purchase, and hope someone will write me an answer soon.
We HK users shouldn't complain anymore with regard to the availability of Playstation here since we are the lucky bunch who don't have the Play Store and wifi issues.
I guess now we are 2
I guess you are not alone any more, i got mine like 10 days ago, worked fine right out of the box, couple of upgrades, format...you know
then all of a sudden it diced not to connect any more, done most of what you guys done so fare none is working
shadowsony said:
I guess you are not alone any more, i got mine like 10 days ago, worked fine right out of the box, couple of upgrades, format...you know
then all of a sudden it diced not to connect any more, done most of what you guys done so fare none is working
Click to expand...
Click to collapse
Don't worry. I think Google is already aware of the issue and will, hopefully, have this fixed in your region, like mine, soon. However, there is still an issue left open to fix: purchase app through the in-tablet Play Store for people who need to carry the machine and access Play Store of different regions.
Taking back for service usually won't do much help, however, unless the service guys are smart enough to find out what is really the issue. My experience was that they were usually unhelpful. Within guarantee period, they would replace either the PCB or replace with a refurbished machine but will still leave the problem for you to hunt for an answer.
In our case, I think, it is not a hardware problem, but the stability of Android as a whole.
i can't agree more
there is few BB referring to flushing the registered Gmail account from the device witch according to the expert it never get off by just a factory reset.
it dose make seance, taken into consideration that factory reset is not firmware instillation or ROM for the device.
didn't got the micro cable yet other wise i'm welling even to go that far, interesting note, though i can pin point one or two website that i'm facing trouble browsing from my normal PC and i'm not 100% sure if these things related in some point from ISP part, you know some port been blocked or some crazy firewall policy, the issue for me that i really can't tested as such as i don't have enough knowledge about how this google play works.
hope things will get a bit better at least from your side
---------- Post added at 08:06 PM ---------- Previous post was at 07:43 PM ----------
OK, for some unknown reason it worked, didn't do much and to make it worse my port blocking idea didn't work out either, still can't access those website yet the market worked out.
i really hope that things will not be this way again, and all the best for you guys
shadowsony said:
[/COLOR]OK, for some unknown reason it worked, didn't do much and to make it worse my port blocking idea didn't work out either, still can't access those website yet the market worked out.
i really hope that things will not be this way again, and all the best for you guys
Click to expand...
Click to collapse
I had simmilar problem, but realized, that date and time was wrong.
Sync the time and google play works
I recently bought an Xperia S from HongKong. It didint come with the Play store.... I want to install the playstore, what is the solution..Is there any possible way to enable Google play work on it...pls help me
I thing my device dont have Google’s compatibility requirements/or License
( https://support.google.com/googleplay/answer/1397129?hl=en )
http://forum.xda-developers.com/showthread.php?t=2143039
Would it be possible to install a stock UK/Europe version of android on this phone using the Sony Update/Flashing firmware would I have to use something else to install it?
Thanks for any help
To my opinion, you should try to install gapps : you can find links from cyanogen or miui ... Did you tried this?
Envoyé depuis mon GT-I9505 avec Tapatalk
This could be a Google Framework Services bug, the good thing is that it is fixed now.
Sent from my Nexus 4 using Tapatalk 4
Good morning,
I would greatly appreciate help from anyone who could bail me out of the situation I got myself into.
Here's the background: My wife and I have been using SGSII for about two years and during this time I have successfully been able to utilize odin oneclicks and TiBu to upgrade our phones several times. Unfortunately, this is the extent of my exposure to android and rooting and ROMS etc. So I basically need dead simple answers without jargon.
We have been pestered by the OTA update requests for ICS for several weeks. I wanted to skip that and get to JB and since the GB27 one click is available I decided to go for it. I had no problems on my phone and used TiBu to get all my programs and settings back just fine.
If I had to screw up on any phone I wish it was mine because now I'm in the doghouse with my wife. Short version: did selected directory backup via usb (mainly pictures and a couple of key apps) and had the TiBu backup on microSD. GB27 installed fine. However, found out the MicroSD was corrupt/unreadable (found out afterward she had been having problems but didn't know it was due to bad SD card).
All apps installed fine from google play except the one app she specifically told me she needed - SplashID. I used my microSD and transfered the file folder from the PC and managed to get it on her phone. Now on google play it shows that we have it installed but when I try to run it tells me that we have to buy the app. I'm sure that this is because the android ID changed and it doesn't recognize my wife's phone.
My question is how can I fix this? I tried using TiBu to restore previous ID but it doesn't find a prior android ID.
I really need some advice to help save me. Any advice?
Thanks in advance,
-Steve
Contact google, you had your receipt sent to your e-mail account.
Sent from the little guy
From my experience as long as I use the same Google account I purchased the app with there is no problems with re-installing the app directly from the Playstore then I restore data using TB if required. I sometimes have issues with TB not backing up the market links properly.
Basically if you sign in using the same Google account then the purchased app should show as purchased but not installed once you click it in my apps you should be given the option to install. If you aren't then gastonw has provided the only other option.
Sent from my PACman GT-I9100 using xda premium
GastonW - Thanks for the advice. I will try contacting google through the play store tonight.
Auss - The device is definitely linked to her google account. She has only ever had one google account and all the apps except the paid ones reinstalled fine.
From searching on the forums it does seem that this is related to the android ID changing when the system was wiped and upgraded to JB. Unfortunately, since my TiBu backup was hosed on the microSD card I am unable to restore the previous Android ID or the app backup.
I am hoping that google will be able to restore my prior android ID otherwise it seems I might have to contact each software developer of the paid apps and try to get them to honor the app. Has anyone had to go this route?
Again, any feedback or advice is appreciated. I will keep you posted on my progress with this dilema.
-S
Always keep Tibu updated, it will prompt android id change when it actually changes.
Sent from the little guy
Ok, I blew it! (he says sheepishly)
This is one of those situations where I should have check my premises.
I was updating my wife on my troubleshooting efforts including contacting Google and SplashData when she happened to mention that she actually does have another google account. She did not realize it had been linked to her phone before but after I added it back to her phone the problem with SplashID resolved.
I do appreciate everyone's helpful advice and I appologize for the wild goose chase.
Thanks again,
Steve
Hell of a goose!
.....wait....that just sounded bad
Sent from the little guy
I am having some issues with Google Play giving error 927 when updating/downloading apps.
This happens both on wifi and cellular.
Both on my Note 2 on Sammy rom and Desire on 4.2.2.
Is there anything I can do?
Sent from my GT-N7100 using Tapatalk 2
I have faced a similar problem long back.. I have done the below steps to recover..
Uninstall updates for Playstore
Clear data for Downlaod manager
Keep the phone connected to internet and reboot
after reboot wait for couple of minutes so that Playstore update will be installed properly.. Then try updating your apps..
I've tried everything
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
jab476 said:
I have tried evey solution that I could possible find to try and stop getting error 927. It's definitly linked to my google account/gmail. When I create a new gmail, everything works fine. Problem is all of my purchased apps are attached to gmail with 927 error. Someone please help. I'm desperate!!!! I have Verizon Galaxy S4. Doesn't matter what I wipe, if I'm rooted or not, or if I try using my account on my wife's S4... All give me error 927!!!
Click to expand...
Click to collapse
Change your google password and all should work again.
cmlusco said:
Change your google password and all should work again.
Click to expand...
Click to collapse
I'm actually having this same exact problem on my Note 3. I tried changing my Google password, but continue to have problems. I pulled a logcat and posted it here in case anyone can interpret it.
https://drive.google.com/#folders/0B...2lZdG1YM1Y3X28
What version of the play store are you running? Also, do you have the background restricted for the play store?
Try the newest Play Store if yours is not up to date. I remember the issue in my S4 and newest version solved it after wiping data and install update.
http://www.androidpolice.com/2013/1...-play-store-activity-iap-indicators-and-more/
cmlusco said:
Change your google password and all should work again.
Click to expand...
Click to collapse
RevelationOmega said:
What version of the play store are you running? Also, do you have the background restricted for the play store?
Click to expand...
Click to collapse
I have version 4.5.10. I'm not sure how to check for the background restriction.
mightykc said:
I have version 4.5.10. I'm not sure how to check for the background restriction.
Click to expand...
Click to collapse
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
RevelationOmega said:
Setting -> Data Usage -> Menu -> Background Data
May have slightly different way phone by phone. Also check the app under Data Usage for play store, see if background data restricted.
Click to expand...
Click to collapse
Ok I checked and background data is not restricted, and I have the latest play store version.
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
paulove said:
It is a issue @ Google, nothing you can do on your phone to fix it. Contact Google support. I have a support case there, and need more people to bug them, so they have to fix it.
Sent from my GT-N7100 using Tapatalk
Click to expand...
Click to collapse
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
---------- Post added at 03:19 AM ---------- Previous post was at 02:43 AM ----------
mightykc said:
Ok so I called Google Play support, and they said was they are aware of the problem and have no resolution and I should try to search the web for others having the same problem and see if the found a fix. WTF....
Click to expand...
Click to collapse
and I found another thread with the same issue so it is starting to affect other people:
http://forum.xda-developers.com/showthread.php?t=2627114
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
paulove said:
@mightykc
When did you start using your account on Google play? Did you use in on GB and before?
Click to expand...
Click to collapse
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
mightykc said:
Yes its the same account I've had going all the way back to the first Android phone. It has gotten better. I ODIn'ed back from a 4.4.2 ROM to a custom 4.3 ROM and my market works most of the time. When it starts actign up I usually have to clear data/wipe caches, restart and wait a bit for it to resync my account. Kind of a pain, but working most of the time is better than none of the time.
Click to expand...
Click to collapse
How are the Play store on the web working for you when signed in with the account you are having issues with. For me I have trouble loading in anything @all. Especially the top list, and my purchases.
I believe there are issues with older accounts that did not get updated/patched with new settings after ICS update, or the 3.0+ update of their store when it became Play Store and not Android market. When I use my other account all is ok, but there I have no purchased apps.
If you want you can find the 2.3.6 version of Market and replace the Play store and you will find that all issues are gone. Now I use Legazy Play store witch can be used together with normal play. Just need to push it to system/apps on 4.3 or system/priv-apps on 4.4.
Use all this advise at own risk.
Sent from my iPad using Tapatalk HD
Anyone have any luck with this/ age of Gmail accounts?
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
ReschDMD said:
I just recently started having this issue on a stock GS4A on at&t. Maybe a week ago could not get updates and wrote it off as a busy server then realized this weekend I could not get anything new.
I tried every fix I could find on the forums and even a fix that the 2nd tier Google tech suggested (no different from the forum fixes other than including turning the automatic date/time on and off). Every method was a band-aid at best: one or two apps can come through before I get the 927 error or the DF-BPA-30 error. At least the error codes are consistent...
I honestly think this is related to the age of my account. I have had a Gmail account since 2007 or so when I believe it was still in beta. I am surmising that older accounts are on an older server or something that is having issues. I made two dummy accounts and could download anything I wanted, so there is nothing wrong with my handset or connections. The temporary work-around I am using is adding a secondary gmail account and adding any apps through it, while still using primary for mail, contacts, and calendar. I am not a heavy user, so it works, but I should not have to patch it together like this!
So- anyone who is getting this error; how long have you been a Google user? Anyone else tried "old vs new" for a cause of the error?
When I replied to the 2nd tier tech I told him his method did not work, but asked to look into the account itself. I'll update if I have anything to say.
Click to expand...
Click to collapse
Ask to get your case transferred to apps division. There I got real help. They are really good. And have helped me a lot.
There are two possible methods to solve error 927 on android:
Method 1:
Go to settings>>”All”>>Select “Google Play Store”
Now Force Stop>>Clear Data>>Clear Cache
Now again try downloading or updating the app
If the above didn’t work, go to settings>>”All”>>Select “Google Play Store”>>Uninstall Updates
Again, from “All”>> Select “Download Manager”>>Clear Data and Cache
Rerun Google Play Store and install/update your app or game
Method 2:
Go to system settings>> Accounts>>Google>>remove your Gmail account
Now from settings>>Apps>>All> Force stop, Clear data and cache for Google Play Store, Google Service Framework and Download Manager (like in method 1)
Now again go to settings>> Accounts>>Google>>Add your gmail account
Restart your android and then accept all the Google terms and setup Google settings
Rerun Google Play Store and update or install your app.
How to Fix Error 927 in Android
Free Some Space on your device
Clear data and cache files of Google Play Store
Stop or Uninstall Google Play Store (Updates)
Add New Gmail Account
Hope it helped you....
Try the methods below
Free some space on your device
Clear data and cache in Google Play Store
Add new Google account
Uninstall updates of Google Play store
It is the most annoying issue facing by many Android users, that occurs when you download or update any games and apps from the Google play store. But for me, this error solved by the just clear cache.
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
Click to expand...
Click to collapse
Started noticing this same thing recently. Was wondering if it was just me...
Edit: download speeds seem to be hit or miss. Sometimes they blaze others they crawl...
Swyped from mobile, Samsung Galaxy Note® 3 using Tapatalk.
Alright, Here is my .2 on the issues you are talking about..
About the speed, I have no clue.
About the carrier billing option, I do have a clue.
So I initially rooted my phone with the CF-Root method and was able to get carrier billing up until a few days ago. I talked to google about the issue and they said it was carrier related. I went into the sprint store and talked to my sales agent that I always go through when ever I need anything sprint related. He had his sales support, customer care, and advanced technical all conferences on the line to figure out what the issue was. Long story short after all the troubleshooting they said it was an issue with the phone. So, after ordering the replacement I have no had the issue with the new one, however.. its not rooted and all stock in fear of losing my bill to carrier options. They didn't ask if my phone was rooted, or even cared to check the status of the phone. I had tripped knox, and kernel counters and was running the MININI3 rom with Freeza's beast mode. kernel like in my sig.
I do want to mention that Ive also never had carrier to billing option on the phone since ive had it.. so if you had it and then lost it.. it is software related and if going back to stock everything (which is what I did) and it still didn't allow the option.. then your phone is hosed.. I do suggest you attempt a warranty swap or have sprint investigate and come to the conclusion that its the phone.
nolimit06 said:
Hey guys, I have been having troubles with Play Store recently. I have been trying to download several apps/games and they take forever to download. It does not matter if it's a 5mb app or a 1.5gb game. It looks to be downloading at about 300kb/s when my internet is 30/5mbps. I have ran speed tests on my phone and I am getting my advertised speed and I have also cleared the Play Store and Google Services data and rebooted but still no luck. I get this problem when I am at home or away on a totally different network. Has anyone else had issues with slow downloads?
My second issue deals with the carrier billing option... Ever since I got my Note 3 I have lost the ability to Bill to Sprint. My girlfriend still has the option and we are on the same plan. I have tried using 3G as well as 4G and still no luck. I have contacted Sprint and they have been no help. I also checked to make sure that I don't have any blocks on my line that would prevent this. My Google Wallet account only has my CC for my Play Music Subscription. I am clueless on this issue. Anyone have any ideas?
Click to expand...
Click to collapse
Yeah , it's the problem of stock rom..
Basically its a software problem.
Noticed this consistently as well while using my Wi-Fi but when I turn wifi off and use mobile data I'm getting blazing speeds that I used to get with my wifi...don't get it.
Sent from my SM-N900P using XDA Premium 4 mobile app
bill to sprint
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
google has issues!
nanas9 said:
So does anyone actually have bill to sprint working on a rooted kitkat rom?
I had the option there on sacs kitkat, but kept getting an error about them not being able to verify my account, which I came to the assumption it was because I was using google voice integrated with my phone number. So I disabled the google voice integration, updated prl & profile, but the option is no longer even there.
I've tried restoring sacs, I've tried installing the stockish odex rom, and now I'm downloading the stock unrooted rom to go back to stock & start again. Just curious if anyone has had any success with this.
Thanks.
update- restored to stock unrooted & still not showing the option
update 2- i had 2 google accounts on my phone, when I switched to the main account (never used for carrier billing before), it gave me the option & I was able to set up "bill to sprint", but when I tried using my other google account, the one that I have all previous purchases attached to, it did not give me the option, even after deleting the other account off of the phone.
So I'm not exactly sure what it all means, but at least a possible workaround is to use a fresh google account?? Hope that helps somebody.
Click to expand...
Click to collapse
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
tuemuch said:
I do not know what is going on with Google, I also cannot get back my paid apps, I had a phone that was rooted, took it back unrooted, they could not get it to work, then they gave me a new phone and that also did not solve the problem, so once again there seems to be some kind of software problem going on at google, when I used my other gmail account all my downloads were working except the ones that I paid for and that was over a month ago, so right now I am not a happy cus!tomer, Just my two cents
Click to expand...
Click to collapse
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
tried that!
nanas9 said:
Do you have both google accounts synced on the phone? (settings -> general -> accounts -> add account -> google...) What I had to do was add both google accounts to my phone.
I have to switch to the new account to download new apps so I can "bill to sprint", then I switch to the old account to download previously purchased apps. ( to switch accounts, there is a drop down list of accounts that shows when you hit the 3 lines in the top left corner on the home page of the play store & then the little arrow next to your gmail address)
Click to expand...
Click to collapse
I tired that several times, it won't down load regular apps now! thanks for the ideal!