After moving from SC to OTA ED01, 2 of my paid apps don't remember that I paid for them. They show as purchased when I look at my market account on the web, but not when I use the app. If I try to install them from the web, they don't download on the phone (other apps do, but not these two.) If I restore the apps from backup, they both revert to the free version.
The two apps are TitaniumBackup and BackcountryNavigator.
Any ideas? I can always contact the authors, but the fact that they're both doing the same thing leads me to believe it's not a problem with the apps.
This sounds like its a problem with your google data on you phone itself.
Have you tried clearing/wiping and letting it sync again?
I really have no background in this but I think it pulls from your google account to check against a database of what you have flagged as purchased and not.
If anything its a place to start.
Might try and browse the market through the browser on your phone and see if it shows up as purchased that way.
I did clear the market data, reboot, and then let it resync. It got everything except these two. I'll try it from the phone browser and see what happens. I'm also thinking of flashing ComRom, maybe that will fix whatever the hangup is.
Well the issue persists after installing the community rom. I'm about out of ideas.
Oh good lord, I finally found the answer. It depends on the order in which you enter google accounts on the phone. I have an apps account and a gmail account. When I first got the phone, I started it up with the apps account. But when I started flashing ROMs I entered the gmail account first as it's the one I had purchased the apps with. Nope, that doesn't work. They have to be entered in to the phone in the same order as they originally were. *shakes head* That is just sooooo frickin stupid.
Here's the thread I found the answer in.
http://forum.xda-developers.com/showthread.php?p=9762495
Perfect example of how to reply! Thank you!
drnihili said:
Oh good lord, I finally found the answer. It depends on the order in which you enter google accounts on the phone. I have an apps account and a gmail account. When I first got the phone, I started it up with the apps account. But when I started flashing ROMs I entered the gmail account first as it's the one I had purchased the apps with. Nope, that doesn't work. They have to be entered in to the phone in the same order as they originally were. *shakes head* That is just sooooo frickin stupid.
Here's the thread I found the answer in.
http://forum.xda-developers.com/showthread.php?p=9762495
Click to expand...
Click to collapse
Thank you SO much, I appreciate the way you formatted this reply. You gave a short concise account of what you discovered in your own words AND provided a link for others to where you found the information in case they need further clarification. Hopefully others will catch on and make this a standard community process... thank you again, now hopefully I can get NFS Shift back... I've paid for it twice now!
Related
I'm using the stock os ... and in upgrading my Amazon market have now found that I can't access Amazon App Store any more. I'm told that (everything I try) is incompatible with my device. It used to work, though. Anyone have any ideas?
golfblogger said:
I'm using the stock os ... and in upgrading my Amazon market have now found that I can't access Amazon App Store any more. I'm told that (everything I try) is incompatible with my device. It used to work, though. Anyone have any ideas?
Click to expand...
Click to collapse
Here's the answer from Amazon:
Hello Al,
I am truly sorry about the troubles that you have been having. I have contacted our development team about this issue here about one week ago. They informed me that there was a increase devices that are not compatible with our apps, but they did not mean for it to take out almost everything for devices that clearly can handle the apps. They are working on getting it fixed but right now there is now estimated time for them to get this completed.
Thank you for your patients and look forward to seeing your soon.
Thank you for your recent inquiry. Did I solve your problem?
EPIC FAIL on Amazons part. On a side note, that was on a Froyo rom (calk+clemv6). I'm now on HC (GTabComb3.3) & Amazon work with it.
i an into this problem last week. Deleted the data and cache from the application itself, re-entered my login information, and everything was magically compatible again.
Go to Settings, applications, manage applications, all, find Amazon appstore, and delete cache, then delete data, force close it. Close settings, restart appstore. You'll need to provide login information again, and it shoul work.
Still getting Not Compatible message in Amazon Appstore
I have a Viewsonic G Tablet with the stock operating system, except I did repatition the sd card. When I loaded everything back up I saw that all of my apps were not in my account. At that time I was able to search manually and find and install them, but now I can't even do that. I tried loading the previous version of the appstore but the apps were still not in my account and when I found them it would redirect me to load them from my account, where they are not at. Has anyone found a way around this yet?
james222277 said:
I have a Viewsonic G Tablet with the stock operating system, except I did repatition the sd card. When I loaded everything back up I saw that all of my apps were not in my account. At that time I was able to search manually and find and install them, but now I can't even do that. I tried loading the previous version of the appstore but the apps were still not in my account and when I found them it would redirect me to load them from my account, where they are not at. Has anyone found a way around this yet?
Click to expand...
Click to collapse
I've run into this as well. Amazon rebuilt their compatibility list at some point and the gTab is not listed as incompatible with nearly every app in the store. The reason your apps don't show up is that incompatible apps are filtered from search results, including your purchased apps. This restriction also seems to apply to the installer as well. Don't know any workarounds. I've already contacted Amazon on multiple occasions to bring this matter to their attention, but no action seems to have been taken.
TJEvans said:
i an into this problem last week. Deleted the data and cache from the application itself, re-entered my login information, and everything was magically compatible again.
Go to Settings, applications, manage applications, all, find Amazon appstore, and delete cache, then delete data, force close it. Close settings, restart appstore. You'll need to provide login information again, and it shoul work.
Click to expand...
Click to collapse
Worked for me, I was getting increasing numbers of incompatible notifications especially for the free app of the day.
Amazon should learn...
About the only thing that the Amazon market had going for it, other than FAoD, is that I didn't have to worry about apps not appearing in searches because someone didn't recognize my device. As a frequent ROM flasher on a number of android devices, it's a pain when a market search shows up nothing even when you know it's there.
Amazon shouldn't follow google in this. If anything, they can just post a disclaimer "This app is not compatible with your device, if you want to purchase it anyway, click here, waiving any liability if it crashes your device, and indicating that you understand that you won't get a refund if it doesn't work." Or even just give advanced users a flag in their profile to sign this disclaimer once and turn on the ability to download "incompatible" apps.
Sometimes I get error logging that's about it
Sent From Nexus 7 XDA Premium HD App
I've been using Android for a little while, and finally convinced my wife to join the revolution when we bought new phones recently. She is having a problem I have never seen in a mobile device.
She created a new google account on her phone when we set them up and can access the market and all normal google features normally, but she CANNOT log into the same google account on any PC. When she tries, she gets the "user name or password is incorrect" error.
I've tried password resets with no luck. I've tried creating an account via PC and been told the username is in use. I went onto her phone and enabled multiple log in hoping that might allow us to get in on the PC.
She can access the mobile and standard gmail pages, and the gmail app... but only on her phone.
Any thoughts?
Have you tried it with, and without @gmail.com at the end?
When I log in, I always put the name but not the domain. I remember once I had typed @gmail.com at the end and it didn't work.
Sent from Asgard
captain67 said:
Have you tried it with, and without @gmail.com at the end?
When I log in, I always put the name but not the domain. I remember once I had typed @gmail.com at the end and it didn't work.
Sent from Asgard
Click to expand...
Click to collapse
Good idea, when I created my gmail many years ago that was how I did it.
I had her try it again without the "@gmail.com", just in case, and still no joy.
katsujinken30 said:
I've been using Android for a little while, and finally convinced my wife to join the revolution when we bought new phones recently. She is having a problem I have never seen in a mobile device.
She created a new google account on her phone when we set them up and can access the market and all normal google features normally, but she CANNOT log into the same google account on any PC. When she tries, she gets the "user name or password is incorrect" error.
I've tried password resets with no luck. I've tried creating an account via PC and been told the username is in use. I went onto her phone and enabled multiple log in hoping that might allow us to get in on the PC.
She can access the mobile and standard gmail pages, and the gmail app... but only on her phone.
Any thoughts?
Click to expand...
Click to collapse
Did you try the other way around? Set it up on the PC first, and sign into the phone with the new account?
sean is here. said:
Did you try the other way around? Set it up on the PC first, and sign into the phone with the new account?
Click to expand...
Click to collapse
I considered having her created a new google/gmail account on the pc, then reset her phone and set it up again using the new account.
She's purchased apps and books that I'd rather not have to pay for again on the current account.
katsujinken30 said:
I considered having her created a new google/gmail account on the pc, then reset her phone and set it up again using the new account.
She's purchased apps and books that I'd rather not have to pay for again on the current account.
Click to expand...
Click to collapse
Ahh. Hm. Definite downside there. Did you try @googlemail.com?
sean is here. said:
Ahh. Hm. Definite downside there. Did you try @googlemail.com?
Click to expand...
Click to collapse
Tried that one too, still no luck.
I considered going for the gusto and rooting the phone, then backing up her apps using titanium, re-associating the phone to a new gmail account, and finally retrieving the apps and data from titanium.
As much as I support being able to root my devices, I'm just not sure that would solve this problem.
Have you tried taking a sledge hammer to the PC? It won't solve your problem, but you'll feel a whole lot better.
Sent from my Rocket in the Sky using XDA Premium
katsujinken30 said:
Tried that one too, still no luck.
I considered going for the gusto and rooting the phone, then backing up her apps using titanium, re-associating the phone to a new gmail account, and finally retrieving the apps and data from titanium.
As much as I support being able to root my devices, I'm just not sure that would solve this problem.
Click to expand...
Click to collapse
That was my next suggestion. The other alternative would be to email the dev's of the apps in question. They might cut you a break. There's a chance they'll refund the prices you paid, then you could purchase them with the account you set up on the PC.
The final alternative (which I would not suggest or condone) would be to download illegal copies of the apps apk files. Which again, I am not endorsing, suggesting or condoning.
There is a refund window that you have on apps purchased through the Market, but I think it was just reduced (and may be as little as 15 minutes). But if you could get the apps refunded, you could jsut repurchase them later.
EDIT:
I found this link. If you scroll down, someone's had problems with 2step verification. This could be helpful.
I finally solved the problem. I made her do another password reset from the browser on her phone, instead of the PC. For whatever reason, it worked this time.
Thanks all for the suggestions.
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
So your issue is its not showing the apps? Or its telling u u haven't bought the app
Sent from my SGH-I777 using Tapatalk
They (only a few, but still...) show as available to buy. I guess another question would be (now that I've purchased TIBU Pro) how to avoid this when I flash to ics?
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
This isn't I777-specific - Google Play has been having issues lately.
It hasn't even scrolled off of the first page of Engadget Mobile yet.
http://www.engadget.com/2012/03/29/purchased-play-store-apps-gone-missing-googles-looking-into-it/
true i could never understand why they changed it to play store tho market seemed more stable
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
mgd76 said:
The worst part is that I'm not sure I have that known issue. I had the play store working properly (* at least it appeared to be working...) until root/wipe, which I did the day this issue appeared. **** luck or coincidence? Probably both...
Any other i777 users with this problem?
Click to expand...
Click to collapse
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
alacrify said:
I had similar issues when I would use TiBu to restore, but instead of just doing apps, I did all apps and data - it would screw up the market links so it didn't know what I owned any more. Being careful to only restore missing apps + data has taken that problem away. And just rooting shouldn't have done it.
Unless you restored "wrong", I'd wait and see how well Google responds (they're not very good at it, sadly).
Click to expand...
Click to collapse
Thanks, but I didn't restore at all... I never bought TiBU before rooting (wouldn't have worked, right?) so that was the first thing I did after root. Then I noticed that my old apps had prices again. I thought I would be able to re-download them...
Sassibob, I want this resolved before I get my ice cream sandwich... Please hurry!
mgd76 said:
Yesterday I finally rooted, and maybe picked a bad time... I've done 2c, 3a, wifi wipe, nandroid backup and flashed modem to UCKK6. And now the Play Store wants me to re-buy apps.
Play store knows of a similar issue, but I haven't found anything like this in the i777 forum, and maybe I just screwed up when re-entering my Google account after wiping. I've done everything possible with my Google account, including resetting the password, so i know the account works, at least. Am I missing the easy fix that everybody knows about? Any advice?
Click to expand...
Click to collapse
did you ever get them working?
Not yet. Last time I checked, Google had the issue listed as recently fixed.
BeenAndroidized said:
Try loging into your Play Store from the computer and see if it tells you differently.. My experience with it in the past, it will show what you have brought when you log into the Play Store. Then you can do the option to have it re-install from there.
Click to expand...
Click to collapse
Good tip, found out that my whole Google account has a start date of March 29. Should be October 15th, or thereabouts. Of course, march 29th was root/wipe day, so maybe I failed reconnecting to Google? I've sent "feedback", but won't hold my breath...
Now that I see other i777 users are having issues like mine, I'm taking the jokes out of this thread title. Sassibob, Y U B USELESS?
PS. Help request form filled out, ticket # received. Still not holding my breath...
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
I had this issue the other day, and the fact that I had the options to auto-restore app data from "the cloud" screwed with things badly. I turned that off, it warned me it was going to delete all device data from my dashboard. After that, it acted properly.
skatcat31 said:
Patience. Sadly this is do to some issues with their account server. Submit your ticket and wait patently. Get a receipt from your email and attach it so they can find the old data and fix it.
Sent from my SGH-I777 using xda premium
Click to expand...
Click to collapse
Patience is wearing thin... Greg from PlayStore support team has now referred me to this website. As far as I can tell, it's a closed loop, with NO help options if your issue isn't among the few they address. What next?
http://support.google.com/accounts/?hl=en
PS. All aspects of my google account have re-started on root/wipe day, including Gmail. No access to the email receipts or any other emails from before.
Sent Google Play support another message yesterday, saying I have receipts on my phone bills.
No reply.
Well, I finally got Google support (main, not play store) to look into this. I had created multiple Google accounts, and all is fixed. Except: they can't or won't link those accounts, so to get those apps back from scratch, I will always have to log in to both accounts.
Good morning,
I would greatly appreciate help from anyone who could bail me out of the situation I got myself into.
Here's the background: My wife and I have been using SGSII for about two years and during this time I have successfully been able to utilize odin oneclicks and TiBu to upgrade our phones several times. Unfortunately, this is the extent of my exposure to android and rooting and ROMS etc. So I basically need dead simple answers without jargon.
We have been pestered by the OTA update requests for ICS for several weeks. I wanted to skip that and get to JB and since the GB27 one click is available I decided to go for it. I had no problems on my phone and used TiBu to get all my programs and settings back just fine.
If I had to screw up on any phone I wish it was mine because now I'm in the doghouse with my wife. Short version: did selected directory backup via usb (mainly pictures and a couple of key apps) and had the TiBu backup on microSD. GB27 installed fine. However, found out the MicroSD was corrupt/unreadable (found out afterward she had been having problems but didn't know it was due to bad SD card).
All apps installed fine from google play except the one app she specifically told me she needed - SplashID. I used my microSD and transfered the file folder from the PC and managed to get it on her phone. Now on google play it shows that we have it installed but when I try to run it tells me that we have to buy the app. I'm sure that this is because the android ID changed and it doesn't recognize my wife's phone.
My question is how can I fix this? I tried using TiBu to restore previous ID but it doesn't find a prior android ID.
I really need some advice to help save me. Any advice?
Thanks in advance,
-Steve
Contact google, you had your receipt sent to your e-mail account.
Sent from the little guy
From my experience as long as I use the same Google account I purchased the app with there is no problems with re-installing the app directly from the Playstore then I restore data using TB if required. I sometimes have issues with TB not backing up the market links properly.
Basically if you sign in using the same Google account then the purchased app should show as purchased but not installed once you click it in my apps you should be given the option to install. If you aren't then gastonw has provided the only other option.
Sent from my PACman GT-I9100 using xda premium
GastonW - Thanks for the advice. I will try contacting google through the play store tonight.
Auss - The device is definitely linked to her google account. She has only ever had one google account and all the apps except the paid ones reinstalled fine.
From searching on the forums it does seem that this is related to the android ID changing when the system was wiped and upgraded to JB. Unfortunately, since my TiBu backup was hosed on the microSD card I am unable to restore the previous Android ID or the app backup.
I am hoping that google will be able to restore my prior android ID otherwise it seems I might have to contact each software developer of the paid apps and try to get them to honor the app. Has anyone had to go this route?
Again, any feedback or advice is appreciated. I will keep you posted on my progress with this dilema.
-S
Always keep Tibu updated, it will prompt android id change when it actually changes.
Sent from the little guy
Ok, I blew it! (he says sheepishly)
This is one of those situations where I should have check my premises.
I was updating my wife on my troubleshooting efforts including contacting Google and SplashData when she happened to mention that she actually does have another google account. She did not realize it had been linked to her phone before but after I added it back to her phone the problem with SplashID resolved.
I do appreciate everyone's helpful advice and I appologize for the wild goose chase.
Thanks again,
Steve
Hell of a goose!
.....wait....that just sounded bad
Sent from the little guy
Ok so this is a pretty strange issue. On my Galaxy SIII, I just upgraded to 4.4. I have 3 Google accounts with paid apps, but am trying to consolidate that down to one, so I don't have to sign in to all of them to get my apps, and I often get 403 errors when updating. I know the apps don't transfer, and I will have to repurchase them with this primary account. I am fine with that. However, Google Play doesn't seem to like that idea.
I did a clean flash, and signed into only this primary account. However, the Play Store is somehow saying that the apps I've purchased with my other accounts are purchased with this primary account. But when I try to install them I get a stupid 403 error. Even stranger, I installed Titanium Backup, and it's magically saying I'm using the Pro version (I purchased the key with one of the other accounts, have not installed it).
When I look in my browser at the apps I purchased with accounts other than my primary, it says they are already installed, even though they are not. I've tried everything I know. Does anybody have a clue why this might be happening or a solution?
Titanium Backup has a feature called Market Doctor which scans for all your Play Store links, and you can use it to break them too. That'd be the first thing I would try, because it's easy and I'm lazy. lol
Thanks. I was able to install using TiBu, use the 'Detach from Market' option, and uninstall to get it working.
New, unrelated question. I'm trying to restore my SMS messages using TiBu, but it is continuously asking if I want to use TiBu instead of Hangouts as my SMS app. I have clicked No about 50 times so far but it keeps coming up. Any way around this?
kmoore11 said:
Thanks. I was able to install using TiBu, use the 'Detach from Market' option, and uninstall to get it working.
New, unrelated question. I'm trying to restore my SMS messages using TiBu, but it is continuously asking if I want to use TiBu instead of Hangouts as my SMS app. I have clicked No about 50 times so far but it keeps coming up. Any way around this?
Click to expand...
Click to collapse
Nope, you gotta do that on 4.4. Once it is done restoring it'll ask you if you want to switch back. This is normal behavior.
kmoore11 said:
Thanks. I was able to install using TiBu, use the 'Detach from Market' option, and uninstall to get it working.
Click to expand...
Click to collapse
First off, I'm glad someone else had this problem, because I was about to post an almost identical thread.
I have an additional problem though...there are a few apps I would like to repurchase on my primary account for which I no longer have TiBu files. Any ideas for how I could get those back?
mattdm said:
First off, I'm glad someone else had this problem, because I was about to post an almost identical thread.
I have an additional problem though...there are a few apps I would like to repurchase on my primary account for which I no longer have TiBu files. Any ideas for how I could get those back?
Click to expand...
Click to collapse
Hmm. Depending on what kind of app it is, you might be able to "find" them, install, use TiBu to break the link and uninstall so you can install them officially. Other than that, not really sure.