Before posting here, I looked extensively for someone with a similar issue reported and came up empty. I also tried PPCGeeks a couple days ago and got no response. I thought I'd run this issue by the real experts before taking my phone to Sprint "experts" so that they can swap it out. Here are the details:
My Photon 4G has been rooted since right after I got it about 8 months ago and has had no problems like this until now. The only app that has updated in the last couple days is Busybox and that was the night before this all happened. My battery died and the phone did a forced shut-down that night. I plugged it in, powered it up, and let it charge all night & then noticed the problem the next morning.
I'm using DejaOffice for my calendar and contacts (contacts are also synced to the native phone list) and I use companionlink to sync everything from my desktop (Windows Vista). When I looked this morning, everything in DejaOffice was purged including my preferences (screen color, alarm defaults, etc.). I re-synced everything, powered off and then back on, and had the same problem with everything being gone.
Next, I tried purging DejaOffice data and un-installing it, re-installing it, re-syncing and then powered off/on and once again everything was gone. Finally, I did a factory reset on the whole phone (and forgot to backup my voicemails in the process...grrrrr), re-installed DejaOffice, synced, and had the same problem once I power-cycled.
One more thing to note is that before doing any of this, I attempted a backup with "My Backup Root" and got a message that my phone was no longer rooted.
It seems like the internal memory on my phone is being wiped every time it's shut down. I know the quick fix is to not shut the phone down however I'd like to get to the bottom of this and see if I need to get my phone replaced.
Any ideas??? Thanks in advance for any help/advice.
<bump> and update:
I noticed that my "webtop version" is "unavailable"...not sure if that makes a difference to my problem. Also, when this problem first presented itself, I noticed it because the ringtone that I usually use (which was stored on the phone's internal memory of course) was gone.
Once again...any help or replies would be much appreciated.
Thanks!
Related
Hey guys,
I've been reading the forums for the past few weeks and have been enjoying the discussions here, yet not having too much to add (constructively). Apologies if there is a thread on this already. I have done a couple of quick searches but nothing came up that seemed to fit the bill.
I got in this evening and took my S2 out of my pocket to find something wrong with it. I'll explain below. First of all software details:
Baseband Version:
I9100XXKI4 (up to date as far as Kies is concerned - stock ROM)
Apologies in advance if I'm missing any important information (I'm trying to sift through and try pick what I think are the relevant points).
Issue:
I felt my phone vibrate twice and took it out of my pocket (expecting a text). Instead I found the "Desk Clock" part of the stock "Clock" app flashing on and off the screen. When I tried to close it I came to the lock screen, unlocked it and then the desk clock opened again. It reloaded every time I attempted to close it. I tried to end it using the task manager but it didn't show up on the active applications list. I restarted the phone.
When I restarted it didn't seem to load properly with app icons all over the screen and the home screen numbers in the middle of the screen. I have a screenshot which I'll try to upload later. I restarted again.
This solved the arrangement issue but didn't stop the desk clock popping up. I also became aware of another problem. The battery was showing 12% (down from ~35% it was showing before - when checking battery usage). I plugged it into my laptop via the USB lead I have (which I had used earlier in the day to charge it). It didn't recognise immediately that it was charging. I swapped to AC, it started charging.
It then started showing "driving mode activated" and asked me whether I wanted to complete the task with UlysseSpeedometer or Voice Talk. I didn't press anything. When I pressed back it then asked me again a few seconds later. I restarted the phone again.
This time it showed 37% battery! I switched to the USB charger to try to back the phone up. It had trouble connecting but did eventually. I left it perfectly still as it tried to back up but failed twice partway through doing so.
Recent changes:
Only real changes are installing Super Compass today, which when (re)reading reviews didn't seem suspicious. I have uninstalled just in case.
Additional information:
I updated to 2.3.5 through Kies about a month ago (the first time it was available for me after checking for updates every few weeks - I have friends with the same phone on 2.3.4 and 2.3.3). Since then the countdown timer on the clock app sometimes shows the preprogrammed 1 minute countdown even when I have a timer running. The timer alarm still goes off at about the right time (haven't tested it properly) though.
In addition to this I have customised the apps that stay at the bottom (can't think of the terminology at this time of night) by swapping the Phone for GMail. Every time I restart the phone the GMail app is removed but the Phone app doesn't replace it. On a similar note I keep getting asked to choose my default PDF reader after ticking the box to select it multiple times.
My thoughts:
It appears to be a software issue to me. It's late now but tomorrow I plan to attempt to back up again (perhaps just by copying all the files on the phone using Windows Explorer if need be) and attempting to reinstall the firmware through Kies. If that doesn't work I'll do a factory reboot. After that I'll contact my carrier (O2 UK) to get some support.
Question:
I was wondering whether anyone has any insight, has experienced similar problems, or has any other advice regarding this?
Thanks in advance for any help you can offer
Regards
T
It sounds like it might actually be a hardware fault - basically what's happening is that something on the phone (whether hardware or software related) is triggering it to think it's being connected to a dock. The desk clock is what pops up as soon as you put the phone in a Samsung desktop dock and car mode similarly pops up when you use the vehicle dock, so there may be something funny going on with your phone's connecter that leads it to think these events are happening. (The weirdly arranged home screens tie in to this, as they can be a slightly buggy result of unplugging the phone from the one of the docks while in landscape mode - the launcher tries to load the home screens in landscape and just makes a mess.)
As a bit of a bodge-job fix you can install an app from the market called 'NoDock' if you're rooted, as this stops the phone ever being triggered in to dock mode, but to be honest id say your best bet is to speak to O2 or a Samsung service centre about getting it fixed or replaced!
Anyway, I hope this helps and you manage to get it sorted - I don't know what I'd do without my Galaxy S2!
Sent from my GT-I9100 using xda premium
Hello, quite a late night here as well but I'll try to give you my insight (and then slam myself to the bed )
It seems that the widget in your device went corrupt and perhaps then some more... I recommend backing up your data and then doing a factory reset and eventually re-flashing thru kies (come to think of it, i don't really know if KIES supports full-wipe reflash ). Also, for customizing the quicklaunch bar, use GO Launcher EX (free from the market) - its customizability far surpasses that one of the TouchWiz
If a factory reset doesn't help, you can help yourself by reflashing the original firmware by yourself via ODIN (but be sure to read tutorials and know your firmware first!), you'll find all the needed information here
Hope you get your problem resolved
TUnit said:
Hey guys,
I've been reading the forums for the past few weeks and have been enjoying the discussions here, yet not having too much to add (constructively). Apologies if there is a thread on this already. I have done a couple of quick searches but nothing came up that seemed to fit the bill.
ITS a question = Q&A so well done that man for posting in the right section .
I got in this evening and took my S2 out of my pocket to find something wrong with it. I'll explain below. First of all software details:
Baseband Version:
I9100XXKI4 (up to date as far as Kies is concerned - stock ROM)
Thats the modem not the firmware .
Issue:
When I restarted it didn't seem to load properly with app icons all over the screen and the home screen numbers in the middle of the screen. I have a screenshot which I'll try to upload later. I restarted again.
My thoughts:
It appears to be a software issue to me. It's late now but tomorrow I plan to attempt to back up again (perhaps just by copying all the files on the phone using Windows Explorer if need be) and attempting to reinstall the firmware through Kies. If that doesn't work I'll do a factory reboot. After that I'll contact my carrier (O2 UK) to get some support.
Rule one is backup data and factory reset the phone then test .
Follow that with a Kies upgrade if available .
jje
Click to expand...
Click to collapse
Hi everyone,
I've been lurking for the past year or so, but now I got a problem of my own and I hope I can solve it with your help.
For a while now, almost every time, I picked up the phone, tried to check mail, or do something, and it wouldn't do anything. It seemed like it was turned off, except I couldn't turn it on by pressing the power key. It wouldn't react to touching the screen, menu button, plugging in headphones, the USB cable, pressing hardware buttons, sending myself a mail/sms, or calling myself, the alarm didn't go off (especially troublesome), it was, for all intents and purposes, completely frozen, until I removed and reinserted the battery. Then, I could normally turn it on and it seemed like everything was in order and a new message or email (in the account that triggers a notification) was waiting for me.
This started after I upgraded to ICS (official). I also rooted the phone with CF-Root. Everything was working fine, except for these freezes.
Last week, I had enough and I did a factory reset. After that, it seemed to be ok, until 2 days ago, when I flashed it with ICS 4.0.4 and rooted it again. It was fine for 2 days, today it started freezing again. I did not install any new apps - all the apps were (re)installed immediately after the flashing.
I *did* have some problems with the camera (I couldn't see what I was shooting, I found out that it's probably a wrong version of CF-root, so I reflashed that, problem persisted, I reflashed just the kernel of official 4.0.4 and the problem disappeared. This is all I did before I noticed the problem again.
I would think that it might be because of the SD card, some app or something else, but to the best of my observing, it ONLY happens, when a notification should be triggered - instead, the phone freezes.
Any ideas?
Thanks,
Ben
i think your RAM is on its maximum level, try cleaning your RAM once in a while.. go to your Task Manager (if you're on a stock firmware)
SGS4 (GT-I9505). I installed cm-11-20141112-SNAPSHOT-M12-jflte about half a year ago, never had any (major) problems.
Then I woke up (late, because no alarm) this morning, noticed my phone was turned off. I tried turned it on and as soon as I entered the PIN it rebooted. After sometesting I found out that when wifi or data is turned on (either by turning one of them on manually or by exiting flight mode), the second I have connection (I do receive some whatsapp messages) my phone does a soft reboot.
The only thing that has changed (as far as I know) in the past couple of days: I installed Nova Battery Tester through Aptoide (downloaded here since it's no longer in the play store). I ran 3 online virus tests on the apk and limited its permissions with xprivacy, so I hope I'm safe in that regard. Plus, it was installed 3 days ago. Still, you never know. I uninstalled the apps (both Aptoide and NBT), but still get reboots.
Apparently people have similar problems with wifi-only, but the solution is usually: reset or reinstall the OS. Not really a solution, though I'm probably going to do that as well, since I don't foresee a solution soon (as in: today).
Anyway, if anyone does know of a solution -if not for me, then maybe for the next person- (or maybe can tell me to not use Nova Battery Tester), please share
tl;dr: after several months of using CM11 (snapshot M12) my SGS4 suddenly starts soft-rebooting when there is an internet connection (it works fine while in e.g. Flight mode).
Update(/bump): a factory reset got rid of the reboots.
Hello guys,
I own my Samsung Galaxy S4 I9515 (Value Edition) for about 2 years and since a few months I've been experiencing annoying issue: phone started to get restarted by itself. Sometimes it restarted just once or twice and started to work for few days, but then it restarted over and over again in the same time, like in the 'restarting loop' so I was not able to launch it in the end. Sometimes, but not always, taking the battery away helped, but few times even this didn't help as so I had to either reset the phone to factory settings (wipe) or even install the official Samsung software from scratch (using Odin for example). After such reinstallation it was working for few hours, but as soon as I managed to install all my apps it started to restart again.
Finally I decided to return the phone to official Samsung store for guarantee repair. First time, they told me the issue doesn't happen in their service so they only reinstalled the software (what I also did myself before). The same day when I got my phone back, I restored my apps from Google Play and it started to be restarting again. Because of that, I return the phone to Samsung again. This time they told me the same, that the problem didn't happen during their tests, but they advised me to buy a new battery as with the current one phone seems not to work correctly. So I bought brand new, original Samsung battery, restored my Google account on the phone again, and... It happened again, phone has restated for 10 times during one hour
Do you have any idea why may this happen? Or how can I check what is happening? Does Android store some logs somewhere to see why it crashes and restarts?
I suspected two things:
1. Memory card - I thought memory card could make it happening, as to Samsung I gave the phone without it, but I tested it yesterday with no sd card and the same happened.
2. Apps - as I mentioned before, every time I reinstall the software I add my Google Account and apps start to be installed from Google Play, and mostly after that phone starts restarting again. But how can I check that which app is causing that? On the other hand it would be weird, as I'm using my Google Account on the other Android phone with the same apps and nothing bad happens.
Maybe you have any other idea, would be appreciated, because neither me nor Samsung official service couldn't solve this issue.
Thank you in advance!
Hello all,
I have a Moto Z Force Droid (XT1650-02). It's running on Android version 8.0.0, and build number OCLS27.76-69-6. It was acquired from Verizon. It is not rooted (sadly), and the bootloader is locked. It has 32GB of internal storage, however, I added an SDCard(64GB) to increase that storage space.
I'm having some problem(s) with my SDCard, or more so its usage as adopted storage. I've had the phone with the storage for quite a while and everything has been fine. However, 3-4 days ago was when the issues started. One night, my phone was acting really laggy. Which I just chalked up to tech being tech. I let it sit for a bit, tried rebooting it, etc. Well, as time progresses it seems to me that Facebook Messenger is what's slowing it down. So, I try uninstalling it. Of course, this isn't working and android just keeps giving me a helpful little notification that the app is uninstalling (for much longer than it *should* take). I figured I'd reboot into safe mode and try uninstalling it from there. The phone powers off and reboots fine. However, when I tried to unlock the screen, the entire phone froze and crashed after a minute or two. Once it reboots, it gets stuck in the bootloader (or, more specifically, where it says "DROID" and there are little shiny spots moving around the letters). So I used the power button to force the device off and try rebooting again. Again, boots up fine but it freezes at unlock and the cycle starts again.
Around 2 days ago I took it to a Verizon store. Originally I was just told I was going to have to factory reset (which I didn't want to because all the pictures I have and such would be lost. Apps are backed up by Google though). They told me to take out the SDCard, to help save what I could. Then, I got the bright idea to try booting without the card. This time the phone booted fine and unlocked like it should (the only problem now is that I had no internal storage and all the apps that were on the SDCard aren't loading since no SDCard).
When I leave the phone on and install the SDCard, I can browse the internal storage again. However, I can't see any of the files when I try transferring them to PC over USB. As well, after a while of using the phone, or even letting it idle, it will eventually crash and go back to the above botting and not-unlocking scenarios.
Based on how/when the problem started, and the logcats I've grabbed as the phone was crashing, I have reason to believe it has something to do with Facebook Messenger not being removed correctly. [Logcats in the comment below.]
Any help would be greatly appreciated. As well, please tell me if there's anything that needs clarification. (Sorry for the wall of text. I just don't know what else to do at the moment.)
Logcats:
View attachment First.txt
View attachment Second.txt
View attachment Third.txt
So. Bit of an update.
Turns out it's not actually just getting locked in the bootloader. It seems it's been doing a soft reboot.
I've been running "adb logcat" whilst trying different things, until the phone crashes. That's how I got the previous logcats. However, upon "rebooting" the adb logcat continues to run. I can provide a logcat for those, should anybod want it.
WeButterTheBread said:
Hello all,
I have a Moto Z Force Droid (XT1650-02). It's running on Android version 8.0.0, and build number OCLS27.76-69-6. It was acquired from Verizon. It is not rooted (sadly), and the bootloader is locked. It has 32GB of internal storage, however, I added an SDCard(64GB) to increase that storage space.
I'm having some problem(s) with my SDCard, or more so its usage as adopted storage. I've had the phone with the storage for quite a while and everything has been fine. However, 3-4 days ago was when the issues started. One night, my phone was acting really laggy. Which I just chalked up to tech being tech. I let it sit for a bit, tried rebooting it, etc. Well, as time progresses it seems to me that Facebook Messenger is what's slowing it down. So, I try uninstalling it. Of course, this isn't working and android just keeps giving me a helpful little notification that the app is uninstalling (for much longer than it *should* take). I figured I'd reboot into safe mode and try uninstalling it from there. The phone powers off and reboots fine. However, when I tried to unlock the screen, the entire phone froze and crashed after a minute or two. Once it reboots, it gets stuck in the bootloader (or, more specifically, where it says "DROID" and there are little shiny spots moving around the letters). So I used the power button to force the device off and try rebooting again. Again, boots up fine but it freezes at unlock and the cycle starts again.
Around 2 days ago I took it to a Verizon store. Originally I was just told I was going to have to factory reset (which I didn't want to because all the pictures I have and such would be lost. Apps are backed up by Google though). They told me to take out the SDCard, to help save what I could. Then, I got the bright idea to try booting without the card. This time the phone booted fine and unlocked like it should (the only problem now is that I had no internal storage and all the apps that were on the SDCard aren't loading since no SDCard).
When I leave the phone on and install the SDCard, I can browse the internal storage again. However, I can't see any of the files when I try transferring them to PC over USB. As well, after a while of using the phone, or even letting it idle, it will eventually crash and go back to the above botting and not-unlocking scenarios.
Based on how/when the problem started, and the logcats I've grabbed as the phone was crashing, I have reason to believe it has something to do with Facebook Messenger not being removed correctly. [Logcats in the comment below.]
Any help would be greatly appreciated. As well, please tell me if there's anything that needs clarification. (Sorry for the wall of text. I just don't know what else to do at the moment.)
Logcats:
View attachment 4613124
View attachment 4613125
View attachment 4613126
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