[Q] Help! Spurious button presses make phone act like it is possessed - Atrix 4G Q&A, Help & Troubleshooting

Today my Atrix 4G started acting like a ghost was controlling it. It can be just sitting there with the display on, and somt part of the screen will be pressed and a program started. I have Elixir 2 buttons, Multicon buttons, and the regular app buttons installed on the display by the basic ATT controls. All three have had buttons "pressed" in a seemingly random way. I have rebooted several times. The phone is quite unusable.
Then I also get my regular reboot problem. The phone will be fine all day, but at some point, it just starts rebooting every 2 minutes. The little LED in the upper right corner turns often purple (it is usually green.) I get the process stopped message a lot then, too. It happens even if it is fully charged.

Part of your problem can be after having widgets on screen if you then froze the program which is for the widget the widget remains but as a ghost. You don't see it but its there. I had this issue with something like beautiful widgets and it played hell with my phone. Just a thought.
Sent from my MB860 using xda premium

No wifi, nothing frozen
I have not frozen any programs. It happened after several reboots. I also did not have wifi turned on.
Thanks for your suggestions

ziva1 said:
I have not frozen any programs. It happened after several reboots. I also did not have wifi turned on.
Thanks for your suggestions
Click to expand...
Click to collapse
I have this issue too, but it happens at random times and I can stop it by turning the screen off then on.
I think it might be the digitizer going bad.
Sent from my MB860 using xda premium

Mine was accompanied by dead zones. I had to rotate the phone to get certain spots and keys on the keyboard to register. Sometimes pressing a spot on the lower left side registered on the upper right.
When I finally replaced the digitizer, I found the left side ribbon had detached and was being held in place by pressure. if the ribbon moved around, it caused spurious connections. I even had one ROM install itself with the Aroma installer because it kept thinking I was hitting the "next" button.
Digitizer replacement fixed.

Will replace phone, need to copy old phone to new
I think my phone needs a new digitizer. The wty expires in a week, so I'm going to a service center tmw. Thanks to all who made these useful suggestions.
Do I need to unroot it before I return it?
Do you know how to ghost my old phone to my new one?

Related

[Q] Slide to Unlock Problem

I just got my Dell Streak a week ago, I really like it so far, but I've had a pretty vexing problem come up today.
I had it in Silent mode, and when I woke up the screen and went to "Slide to Unlock", the whole bottom of the screen was unresponsive. I had to let the screen time out and try it again at least three times.
Has anyone else had this problem? I'm running the Stock 2.2 on Rogers, and using ADW Launcher Pro as my launcher. No other major UI Tweaks.
I can confirm that I do experience that problem sometimes. The S2U moves just a little bit, but but I can't slide it all the way over. I'm also using LP+ as my default launcher. I guess it would be a good test to run the Stage UI as a test to see if it's related to LP+ or not.
Sent from my Dell Streak using XDA App
I had this same problem, but I noticed that it only occurred if I had the screen facing my leg when it was in my pocket.
I think that what is happening is that when it's in your pocket it still detects screen presses by your leg, and then it gets confused, and won't detect any more screen presses for a long time.
To begin with it stopped me from answering calls and was really annoying, but now I just make sure I put it in my pocket with the screen facing out and it works fine.
Yall need to recalibrate ur screen that helped mine never to be unresponsive again! Search for the guide on here cant remember the button combo to get to it i think it was hold camera and power at the same time when turning on but dont hold me to that just search xda its on here
recalibrate the screen, and also its created by the friction/heat from rubbing off your leg (wahay), so either have the screen facing out, or buy a case for it
Since i recalibrated my screen i can have it any way i want in my pocket and it never hangs anymore
Download menu unlock from the market. It will unlock when you hit menu
Sent from my Dell Streak using XDA Premium App
kybernetikos said:
I had this same problem, but I noticed that it only occurred if I had the screen facing my leg when it was in my pocket.
I think that what is happening is that when it's in your pocket it still detects screen presses by your leg, and then it gets confused, and won't detect any more screen presses for a long time.
To begin with it stopped me from answering calls and was really annoying, but now I just make sure I put it in my pocket with the screen facing out and it works fine.
Click to expand...
Click to collapse
That's exactly what happened to me all day today! I had it in my jeans pocket with the screen facing my leg! I thought it may have something to do with ADW Launcher, or having it in silent mode all day. I'm recalibrating the screen now!
Mucho Thanks!

Touch panel issues and runaway phone.

Ok so I'm at week 3 with this thing and yesterday I noticed that my screen had a dead spot on it. What I mean by that is that there was an unresponsive section on the screen. I had experienced this before on my E4G. End result was sprint replaced the phone. By last night the spot responded again but a new location was affected by this problem.
Also the last few days I've had issues with the phone just "running away". I will get backed out of an app automaticlly then multiple selections are made as the phone flies through different screens on its own. While this is happening I do feel a haptic response to this phantom finger making all these selections. When I touch the screen myself there is no response to my touch. Screen shutdown stops the action and allows me to restart the phone after I get the screen back on.
Need to know if anyone else is or has experienced this. I've only got a few days left on my 30 for return without having to pay for another phone.
Also, I have not rooted this device or used any mods.
Sent from my PG86100 using XDA App
aaronb1980 said:
Ok so I'm at week 3 with this thing and yesterday I noticed that my screen had a dead spot on it. What I mean by that is that there was an unresponsive section on the screen. I had experienced this before on my E4G. End result was sprint replaced the phone. By last night the spot responded again but a new location was affected by this problem.
Also the last few days I've had issues with the phone just "running away". I will get backed out of an app automaticlly then multiple selections are made as the phone flies through different screens on its own. While this is happening I do feel a haptic response to this phantom finger making all these selections. When I touch the screen myself there is no response to my touch. Screen shutdown stops the action and allows me to restart the phone after I get the screen back on.
Need to know if anyone else is or has experienced this. I've only got a few days left on my 30 for return without having to pay for another phone.
Also, I have not rooted this device or used any mods.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
I haven't had the issue where the phone is whipping through different screens on its own, but I have had a dead spot in one particular area a few times. It doesnt always happen, and I can't really force it to repeat. It is totally random when it happens, but it is that same spit every time it does happen. A factory reset seemed to help, but it still happens once in a while. When it happens, I change to a different screen, then go right.back to the screen with the 'dead spot' and it is no longer dead/unresponsive. Very odd.
I would try a factory reset, then of the problem persists I'd probably take it to Sprint. I have a couple days left and am pondering exchanging mine for a new one as well.
Sent from my PG86100 using XDA App
Did you have anything plugged into the headset jack? Only time I've experienced a runaway phone going crazy was when I had mine plugged into an amp via the headphone jack. All sorts of crazy control signals go through there.
Mike
No sir, nothin plugged in
Sent from my PG86100 using XDA App
my friend had this happen to her evo shift a couple times. It occured after she upgraded to gingerbread. I beleive she hard reset it and it went away

Help! Screen Wacked out!

Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
I know that feel bro.
KKellett said:
Ok, so my girlfriend dropped her phone and cracked the screen, I ordered a new LCD/Digitizer assembly and everything seemed fine. She then realized that it had a dead line while playing Draw Something. I sent back and just received a new assembly and installed it. Ever since I installed it the screen will occasionally black out and lock up. It takes forever for screen to come back up and seems very random in how long. I try powering off and on to no avail. Once it does come back I get an error log in the notification pull down saying it just rebooted form an unexpected reboot error and I have sent this notification 3 or 4 times.
Things I have tried.
Taking apart and checking all connections as well as cleaning screen on inside and out where proximity sensor goes. I am seriously at a loss, it seems to work for a while on a fresh(actual battery pull) and work fine until it just freezes no button push except power button which shuts off screen and then never comes back except for the captivate buttons on the bottom. I have searched for answers but haven't found anyhing like before.
Thoughts?
Thanks,
Kevin
Click to expand...
Click to collapse
I've actually had this exact same problem with my phone. I haven't replaced the screen but ever since the update my phone will do what hers does. It will freeze after a bit of use and I cannot do anything with it but do a simpull and then it will work again for a bit. I haven't been able to fix it. I have done factory resets, had the store reflash the software and yadda yadda yadda. I'm havinh my phone replaced now but it's frustrating not being able to figure out how to fix it when I feel like it should be fixable since it literally didn't even start until minutes after I installed the update.
It sucks.

[Q] Digitizer freaking out on anyone else?

This has been happening more often the past week or so.
I'm running the late-December-2012 "Energy ROM" release, and from time to time the touchscreen goes all wonky on me. It seems random but is happening more often as time goes on.
I can, for example, tap to open my Gmail account, but then holding my finger down in one spot in the message list will cause it to scroll down, scroll up, select and deselect different messages - sometimes when I tap on a message it registers somewhere else altogether.
I did apply a Skinomi skin not too long ago, so I'm wondering also if it's interfering somehow. I thought it was lotion having come off my hand once, mimicking another finger, but now it happens even when totally dry.
Anyone else find this one?
Thanks,
R
Is it plugged in or laying on a wire that is plugged in?
Sent from my LG-SU760 using xda premium
It is plugged in when it happens - I generally leave it plugged in at home - but not always.
Unless you count 'plugged in' as in, attached to the dock.
I pulled off and replaced the skin yesterday, I think I did a better job on the 2nd time through.
rprussell said:
It is plugged in when it happens - I generally leave it plugged in at home - but not always.
Unless you count 'plugged in' as in, attached to the dock.
I pulled off and replaced the skin yesterday, I think I did a better job on the 2nd time through.
Click to expand...
Click to collapse
sometimes being plugged in to power source from wall or laying on a wire that has power to it will cause touchscreen to be erratic. get it away from power it will be fine.
rprussell said:
This has been happening more often the past week or so.
I'm running the late-December-2012 "Energy ROM" release, and from time to time the touchscreen goes all wonky on me. It seems random but is happening more often as time goes on.
I can, for example, tap to open my Gmail account, but then holding my finger down in one spot in the message list will cause it to scroll down, scroll up, select and deselect different messages - sometimes when I tap on a message it registers somewhere else altogether.
I did apply a Skinomi skin not too long ago, so I'm wondering also if it's interfering somehow. I thought it was lotion having come off my hand once, mimicking another finger, but now it happens even when totally dry.
Anyone else find this one?
Thanks,
R
Click to expand...
Click to collapse
This has started happening for me aswell at random. I don't have any skin on it or plugged in. Do you know if I can send it to ASUS to see about repairing it even though I have unlocked the bootloader?
whycali said:
sometimes being plugged in to power source from wall or laying on a wire that has power to it will cause touchscreen to be erratic. get it away from power it will be fine.
Click to expand...
Click to collapse
Well - with a sample size of one, this seems to work.
I was having trouble scrolling through a large list of items, it was jumping all over - I unplugged the dock from the wall charger, and it smoothed right out.
So - thanks to whycali again!
R

XZU goes crazy very often now

Its getting more and more often. My XZU screen goes crazy randomly. Crazy means.....like multiple presses on the phone are happening at the same time and apps are starting without pressing, even the homescreen goes crazy and goes into edit mode and the crazy ness is so crazy that I cannot even turn off the phone because the moment I hold down the power button and it shows the power off window, it immediately goes off. I cannot go to the apps I want because random ads are all going off at the same time. This whackyness normally goes away when I reboot the phone....however, I discovered today that after rebooting the symptoms came back immediately. I had to reboot twice more in order to get the phone back working properly.
HELP!!!!!
nys299 said:
Its getting more and more often. My XZU screen goes crazy randomly. Crazy means.....like multiple presses on the phone are happening at the same time and apps are starting without pressing, even the homescreen goes crazy and goes into edit mode and the crazy ness is so crazy that I cannot even turn off the phone because the moment I hold down the power button and it shows the power off window, it immediately goes off. I cannot go to the apps I want because random ads are all going off at the same time. This whackyness normally goes away when I reboot the phone....however, I discovered today that after rebooting the symptoms came back immediately. I had to reboot twice more in order to get the phone back working properly.
HELP!!!!!
Click to expand...
Click to collapse
you could change the sensitivity of the screen.
There is a file that you can edit.
navigate to system/usr/idc "max1187x_touchscreen_0"
If you edit this in a notepad app or root explorer... then find the code:
touch.filter.level = 2
and change it to 4 or maybe 6.. to make it more sensitive..
- or 1 to make it less sensative
the very supportive mr. hamdogg
Sent from my C6833 using XDA Premium HD app
nys299 said:
Its getting more and more often. My XZU screen goes crazy randomly. Crazy means.....like multiple presses on the phone are happening at the same time and apps are starting without pressing, even the homescreen goes crazy and goes into edit mode and the crazy ness is so crazy that I cannot even turn off the phone because the moment I hold down the power button and it shows the power off window, it immediately goes off. I cannot go to the apps I want because random ads are all going off at the same time. This whackyness normally goes away when I reboot the phone....however, I discovered today that after rebooting the symptoms came back immediately. I had to reboot twice more in order to get the phone back working properly.
HELP!!!!!
Click to expand...
Click to collapse
I had similar problem few times too, but it stopped after cleaning a screen. Try to do this it may be not software issue ^^.
chacho_2me said:
the very supportive mr. hamdogg
Sent from my C6833 using XDA Premium HD app
Click to expand...
Click to collapse
(Pss! You should thank him for spending his precious time helping you )
Sent from my C6833 using Tapatalk
Buy a matte screen protector
LordManhattan said:
(Pss! You should thank him for spending his precious time helping you )
Sent from my C6833 using Tapatalk
Click to expand...
Click to collapse
oooops! sooryyy ..almost forgot ("_,)
nys299 said:
Its getting more and more often. My XZU screen goes crazy randomly. Crazy means.....like multiple presses on the phone are happening at the same time and apps are starting without pressing, even the homescreen goes crazy and goes into edit mode and the crazy ness is so crazy that I cannot even turn off the phone because the moment I hold down the power button and it shows the power off window, it immediately goes off. I cannot go to the apps I want because random ads are all going off at the same time. This whackyness normally goes away when I reboot the phone....however, I discovered today that after rebooting the symptoms came back immediately. I had to reboot twice more in order to get the phone back working properly.
HELP!!!!!
Click to expand...
Click to collapse
I also have this problem. It's mostly because there is water (even very small amount, like sweaty fingers) on the screen. Just wipe the screen and make it dry.
Also for some people(like me) the problem only happens on a certain area of the screen. That area of the original film on the screen is damaged, and water on that part of the film just won't go off. You can try washing you phone with tap water, and you can see that water will stay on the defective part of the screen forming a small water pool, and clean and dry(maybe some water bead) on the rest part of the screen.
I've sent back my phone to sony for repair. Hopefully they can replace the original film. If not I guess I'll go for another screen protector.
eureka9 said:
You can try washing you phone with tap water, and you can see that water will stay on the defective part of the screen forming a small water pool, and clean and dry(maybe some water bead) on the rest part of the screen.
Click to expand...
Click to collapse
Yeah, that's the oleophobic coat coming off in certain areas. Mine's come off in the lower left corner, but that doesn't bother me since i can't see it unless i hold a flashlight over it.
LordManhattan said:
Yeah, that's the oleophobic coat coming off in certain areas. Mine's come off in the lower left corner, but that doesn't bother me since i can't see it unless i hold a flashlight over it.
Click to expand...
Click to collapse
how I wish I came to XDA earlier.. I just googled "oleophobic coating" and found out that I can repair that myself, at very low cost(about the same as the shipping cost to send it for repair...)
Well at least if sony sent it back unrepaired I can still do it myself. Just one month without my precious won't kill me (thinking positively!)

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