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So I had some sort of crash on my HTC Sensation where the phone rebooted, and all my whatsapp messages were gone. Whatsapp automatically backs up your messages every 24 hours, so I reinstalled to enable the backup.
1. After installation, when inputting information (after restoring your messages) and getting into profile info, I am stuck on an "Initializing: Please wait a moment..." box
2. This goes on forever
3. I have force closed, cleared cash, cleared data and tried again with no luck
4. I have uninstalled and reinstalled (and reboot the phone) with no luck
5. I have uninstalled and installed the latest version from the whatsapp website (which has a different file size than the play store one) with no luck
6. I have redone this WITHOUT recovering my messages with no luck (even deleting the back up messages folder)
7. I can actually receive notifications from whatsapp, showing messages from groups / people, though clicking it takes me back to "Initializing"
8. Sometimes I get an "android.process.acore is not responding. Would you like to tell HTC?". This may be a separate issue as it still continues to "Initialize" no matter what I press
I can see 28 messages from notifications, some which are very important and urgent. Hopefully someone can help
Edit: I am using an unrooted HTC Sensation with ICS
Thanks
Update: Tried reinstalling using safe mode. Same problem happens, though instead of being stuck on initialization, Whatsapp force closes and stops working after about 2 minutes
garronkc said:
Update: Tried reinstalling using safe mode. Same problem happens, though instead of being stuck on initialization, Whatsapp force closes and stops working after about 2 minutes
Click to expand...
Click to collapse
having the same problem on a samsung galaxy s3.
Never seen this, any fix?
I tried everything.
PacinoAllstars said:
having the same problem on a samsung galaxy s3.
Never seen this, any fix?
I tried everything.
Click to expand...
Click to collapse
Same here! having the same problem on my S3 too. I don't know what to do
garronkc said:
So I had some sort of crash on my HTC Sensation where the phone rebooted, and all my whatsapp messages were gone. Whatsapp automatically backs up your messages every 24 hours, so I reinstalled to enable the backup.
1. After installation, when inputting information (after restoring your messages) and getting into profile info, I am stuck on an "Initializing: Please wait a moment..." box
2. This goes on forever
3. I have force closed, cleared cash, cleared data and tried again with no luck
4. I have uninstalled and reinstalled (and reboot the phone) with no luck
5. I have uninstalled and installed the latest version from the whatsapp website (which has a different file size than the play store one) with no luck
6. I have redone this WITHOUT recovering my messages with no luck (even deleting the back up messages folder)
7. I can actually receive notifications from whatsapp, showing messages from groups / people, though clicking it takes me back to "Initializing"
8. Sometimes I get an "android.process.acore is not responding. Would you like to tell HTC?". This may be a separate issue as it still continues to "Initialize" no matter what I press
I can see 28 messages from notifications, some which are very important and urgent. Hopefully someone can help
Edit: I am using an unrooted HTC Sensation with ICS
Thanks
Click to expand...
Click to collapse
android:
1- search for whatsapp 2.8
2- open it and enter ur phone number u'll get stuck on initializing
3- go to task manager and press and all
4- re-open whatsapp and press download
5- open the file u istalled it and replace whatsapp
ps: dnt delete the whatsapp 2.8 before you install the new whatsapp just let it replace the old one
you'll have chats but no contacts
zoox11 said:
android:
1- search for whatsapp 2.8
2- open it and enter ur phone number u'll get stuck on initializing
3- go to task manager and press and all
4- re-open whatsapp and press download
5- open the file u istalled it and replace whatsapp
ps: dnt delete the whatsapp 2.8 before you install the new whatsapp just let it replace the old one
you'll have chats but no contacts
Click to expand...
Click to collapse
I have the same problem. Stuck on "Initializing".
I tried to follow your steps, but they are not very clear.
Can you kindly elaborate the steps?
Thanks
rhumbus said:
I have the same problem. Stuck on "Initializing".
I tried to follow your steps, but they are not very clear.
Can you kindly elaborate the steps?
Thanks
Click to expand...
Click to collapse
Did the steps, but still stuck at initializing.
If your phone is rooted, try clearing dalvik cache. Other than that, I fear the only thing that you could possibly do is wait for an update.
I'm currently having (had) the same issue. I reinstalled a couple of times and suddenly it started working. I wonder if it was a problem on WhatsApp's end, because I didn't do a thing - suddenly everything was fine.
sindrik said:
Did the steps, but still stuck at initializing.
Click to expand...
Click to collapse
Did this:
- Uninstalled already downloaded version from Market on the cell phone.
- Downloaded Whatsapp from my pc, from their official website
- Transferred the APK to the cell phone, installed it.
- Left it a bit (a minute) at "initializing". Worked.
got it solved...
i was having problem with cm7.1.5 so installed cm7.2...
on 1st start of whatsaap it gave me msg about having custom rom can create problem as it does not support whats app..
then also i proceeded n i was facing same problem.it was stuck on initializing.
then after lots of different tries it worked on one trick...
what i did was :
1.1st backup all my contacts(mobile).
2.then cleared data in contact storage in manage apps.
3.installed whatsapp 2.8 which was backup earlier
4.clicked "Agree and continue" then entered my mobile no. but,it told me that whatsapp new version must be installed.
5.i then upgraded whats app from play store.
6.After installation was complete i opened it and it was started from same step of application of entering mobile no.
7. i entered no. , restored data from old backup of whatssapp, all messages were restored.
now my Display Picture , Name got appeared.
8.clicked next, shortcut of whatsapp was created. in 1 sec it got initialized, n continue button got appeared.
9. now i was having messages but no contacts(whatsapp).
10. now i restored contacts(mobile) from softwere i was using. and now after opening whatsapp m having contacts.
It worked on my phone... try it... best of luck...
Found a workable solution. Whatsapp seems to get stuck at the initilization screen bcause of contacts..
Delete all contacts, install whatsapp...
then restore contacts.. it shuold work
kelvin_tan said:
Found a workable solution. Whatsapp seems to get stuck at the initilization screen bcause of contacts..
Delete all contacts, install whatsapp...
then restore contacts.. it should work
Click to expand...
Click to collapse
Thank you so much!
I've been having this problem and this fixed it
mariachi202 said:
If your phone is rooted, try clearing dalvik cache. Other than that, I fear the only thing that you could possibly do is wait for an update.
Click to expand...
Click to collapse
But how to clear the "dalvik cache", i have link2sd nd superuser installed in my htc explorer. Kindly guide me through.
Thanks
wipe data and cache
kelvinvalencio said:
wipe data and cache
Click to expand...
Click to collapse
but if i wipe data would'nt all messages/conversations get deleted
Been getting this error since this morning. Reinstalled whatsapp. Still didn't work. Then I reflashed my ROM completely. Still having this error. Any ideas? Getting android.process.acore has stopped as soon as I open Whatsapp.
Running the Revolutionary S5 mod on my S3.
same problem
I'm having the same problem. As soon as I open whatsapp it gets stuck for a bit in the initializing screen, then crashes and shows "android.acore.process has stopped". This happens in the XRom, Smartdroid rom and S5 revolutionary rom for s3. Any fix for this? :/
ronaldl911 said:
Been getting this error since this morning. Reinstalled whatsapp. Still didn't work. Then I reflashed my ROM completely. Still having this error. Any ideas? Getting android.process.acore has stopped as soon as I open Whatsapp.
Running the Revolutionary S5 mod on my S3.
Click to expand...
Click to collapse
I had the same problem with Revolutionary S5 V3
what did the trick for me was installing an older version which i downloaded somewhere(but not too old cause whatsapp wont accept it) and use it to activate and initialize. Then i updated through google play and everthing seems fine.
As for the android.process.acore follow these steps:
First of all switch off the internet
- tap on setting and navigate to applications
- tap on all options and search for "google services framework" from the list
- tap on it and hit force stop to forcibly stop the application
- now hit force stop for the following apps
-> contacts
-> gmail
-> facebook
-> whatsapp
- reboot your system.
Cheers
WhatsApp slow initializing due to contacts problem. Confirm!
Check out how here...
http://jjpda.blogspot.com/2014/05/whatsapp-stuck-on-initializing.html
Hey all.
I'm on a Samsung Galaxy S2 GT-i9100 running SlimSaber 4.4.2 20140531 (Kernel 3.0.80-SlimKernel+)
I backed up my APKs and Data with MyBackup Pro
Switched from NeatROM by flashing to Slim Saber
Restored all my data using MyBackup Pro
Mostly everything works except for Viber
A fresh installation of Viber works. But the moment I restore my data, it will not start up anymore. I've checked CatLog and the main error seems to be permission based:
Code:
Failed to chmod(/data/data/com.viber.voip/databases/viber_messages):
libcore.io.ErrnoException: chmod failed: EPERM (Operation not permitted)
Unable to create files directory /data/data/com.viber.voip/files
I've tried manually changing the permissions to follow the same perms from the "fresh data" of Viber - but that doesn't seem to fix this error.
Full Viber log:
06-02 15:22:57.295 I/ViberApplication(11763): ViberApplication, initialization STARTED
06-02 15:22:58.145 W/FileUtils(11763): Failed to chmod(/data/data/com.viber.voip/app_optimized): libcore.io.ErrnoException: chmod failed: ENOENT (No such file or directory)
06-02 15:22:58.145 W/FileUtils(11763): Failed to chmod(/data/data/com.viber.voip/app_working): libcore.io.ErrnoException: chmod failed: ENOENT (No such file or directory)
06-02 15:22:58.150 W/ContextImpl(11763): Unable to create files directory /data/data/com.viber.voip/files
06-02 15:22:58.155 W/ContextImpl(11763): Unable to create files directory /data/data/com.viber.voip/files
06-02 15:22:58.165 I/ActivityManager(2256): Process com.viber.voip:remote (pid 11763) has died.
06-02 15:23:33.815 I/ActivityManager(2256): Process com.viber.voip (pid 9564) has died.
06-02 15:23:33.815 W/ActivityManager(2256): Scheduling restart of crashed service com.viber.voip/com.viber.service.VoipConnectorService in 1000ms
06-02 15:23:33.815 W/ActivityManager(2256): Scheduling restart of crashed service com.viber.voip/.api.billing.InAppBillingService in 11000ms
06-02 15:23:33.815 W/ActivityManager(2256): Scheduling restart of crashed service com.viber.voip/com.viber.service.contacts.authentication.AccountAuthenticatorService in 21000ms
06-02 15:23:34.865 I/ActivityManager(2256): Start proc com.viber.voip for service com.viber.voip/com.viber.service.VoipConnectorService: pid=11961 uid=10113 gids={50113, 3003, 1028, 1015, 1023, 3002, 3001}
06-02 15:23:36.350 W/FileUtils(11961): Failed to chmod(/data/data/com.viber.voip/databases/viber_data): libcore.io.ErrnoException: chmod failed: EPERM (Operation not permitted)
06-02 15:23:36.355 W/FileUtils(11961): Failed to chmod(/data/data/com.viber.voip/databases/viber_messages): libcore.io.ErrnoException: chmod failed: EPERM (Operation not permitted)
I'm no Android developer but I am comfortable enough with basic Linux.. any help you can extend is appreciated!
Rgds,
Kristy
Fixed! Android Viber Backup and Restore Successful
Okay, thank Jesus I managed to get this fixed and this is what it took.
This solution required a Rooted device.
Restore Viber backup (for me I did this using MyBackup Pro)
Install SQLite Debugger from the Play Store
Using SQLite, try locating the Viber database files by selecting App then choosing Viber from the list (if you want to locate the database manually, for me it was under /data/data/com.viber.voip/databases)
Choose the "viber_data" database
Open the database, scroll to the bottom, choose "Create backup"
Save the backup somewhere on your SD card (not inside the viber folder or else it will get deleted)
Repeat the same steps for the "viber_messages" database
Uninstall Viber (or if you are using MyBackup Pro, go under Toolbox and "Wipe the Cache & Data" for Viber)
Reinstall Viber so that a fresh, clean working set of databases are generated by the app (or re-open Viber)
Do the usual setup of entering your phone number, letting it sync contacts etc
Once Viber has settled down, close it
Re-open SQLite Debugger
Navigate back to the "viber_data" database
This time, choose Restore Backup
Select the backup file from your SD card
Kill Viber if requested and wait for the restoration
Rinse and repeat for the "viber_messages" database
Once it is all done, reboot your device and hopefully, the next time you open Viber, the old messages & calls are all there! Unfortunately for me, presumably due to the change in ROMs, the photos sent in Viber messages are in my Gallery but NOT in Viber itself.. I suspect this can be fixed if the path is saved somewhere in the messages database - but right now, I'm just glad to have the text back.
If you get repeated errors from Viber during this process, try freezing the app using MyBackup Pro Toolbox (I believe Titanium Backup also has this option)
====
If this helped you, please click the THANKS
IT WORKED. THANK YOU VERY MUCH...
I've read so many guides around and they all resulted in either viber crashing or deleting messages right after connecting.
I had really lost hope of ever getting my messages back.
You are most welcome!
You are most welcome! I I'm a web developer and having to figure this one out gave me some insight into phone app development. Glad it helped someone
7amdoun said:
IT WORKED. THANK YOU VERY MUCH...
I've read so many guides around and they all resulted in either viber crashing or deleting messages right after connecting.
I had really lost hope of ever getting my messages back.
Click to expand...
Click to collapse
NICE!!!
You Legend! Your and only your process works!
Thank you!
BTW you don't know the location in the Android file system where all the photo's that have been sent and received is located do you? I need to restore my images but not sure where they are saved....(all good found the saved location /storage/sdcard0/viber/media...)
kmmc said:
Okay, thank Jesus I managed to get this fixed and this is what it took.
This solution required a Rooted device.
Restore Viber backup (for me I did this using MyBackup Pro)
Install SQLite Debugger from the Play Store
Using SQLite, try locating the Viber database files by selecting App then choosing Viber from the list (if you want to locate the database manually, for me it was under /data/data/com.viber.voip/databases)
Choose the "viber_data" database
Open the database, scroll to the bottom, choose "Create backup"
Save the backup somewhere on your SD card (not inside the viber folder or else it will get deleted)
Repeat the same steps for the "viber_messages" database
Uninstall Viber (or if you are using MyBackup Pro, go under Toolbox and "Wipe the Cache & Data" for Viber)
Reinstall Viber so that a fresh, clean working set of databases are generated by the app (or re-open Viber)
Do the usual setup of entering your phone number, letting it sync contacts etc
Once Viber has settled down, close it
Re-open SQLite Debugger
Navigate back to the "viber_data" database
This time, choose Restore Backup
Select the backup file from your SD card
Kill Viber if requested and wait for the restoration
Rinse and repeat for the "viber_messages" database
Once it is all done, reboot your device and hopefully, the next time you open Viber, the old messages & calls are all there! Unfortunately for me, presumably due to the change in ROMs, the photos sent in Viber messages are in my Gallery but NOT in Viber itself.. I suspect this can be fixed if the path is saved somewhere in the messages database - but right now, I'm just glad to have the text back.
If you get repeated errors from Viber during this process, try freezing the app using MyBackup Pro Toolbox (I believe Titanium Backup also has this option)
====
If this helped you, please click the THANKS
Click to expand...
Click to collapse
You are most welcome! Glad it worked out for you too!
blocka said:
You Legend! Your and only your process works!
Thank you!
BTW you don't know the location in the Android file system where all the photo's that have been sent and received is located do you? I need to restore my images but not sure where they are saved....(all good found the saved location /storage/sdcard0/viber/media...)
Click to expand...
Click to collapse
hello, while yes this way was VERY easy to do thank you so much for that!, the main problem im having is that i was searching for ways to bring back "voice messages" and this appeared to work it even shows that they are back but when i try to listen to *any of them i get this popup saying "you have chosen to delete this voice message" which i never did, any clue how to get voice messages back or how to rip and or convert from a TB file or from the restored folder on device?
Hey thatexan
This video may help in finding the files in the first place: https://www.youtube.com/watch?v=GVdjj1DRwMA
But unfortunately I have no ideas on how to get them to play. I haven't personally tried but if those really are the files, it is most likely that your voice messages are still in your backups but the location to them has not been updated in the Viber... and thus Viber thinks they have been deleted. I never tried fixing the photos issue so I don't have the steps that might help with your voice messages. Some suggestions though:
1) It is possible that in the viber database, it states where to find the photos/voice recordings. If you can find out where then you will need to update the location to point to the correct place
2) OR try receiving a new voice message in Viber and find out where it is stored.. then try putting your old voice recordings there.
3) If just placing your files there isn't enough, try poking around SQL lite to see if you can see the latest voice recording entry in the database and use that as a clue as to what to do - maybe the database needs to be updated with the new location for the old files?
I hope these suggestions help you find the solution. Do reply & share if you find a way to fix it.
thatexan said:
hello, while yes this way was VERY easy to do thank you so much for that!, the main problem im having is that i was searching for ways to bring back "voice messages" and this appeared to work it even shows that they are back but when i try to listen to *any of them i get this popup saying "you have chosen to delete this voice message" which i never did, any clue how to get voice messages back or how to rip and or convert from a TB file or from the restored folder on device?
Click to expand...
Click to collapse
THX a lot !!! tryed so much and your way works
but don't need SQlite - just make a backup (i used TITANIUM), put it on your PC, open it, search for these two files, copy them
copy /sdcard/viber/ media
and replace them with an explorer (i used ES)
reboot - done :good:
btw - any idea how to integrate files from desktop-version missing on phone ???
Glad it worked Sorry I have no ideas on the integration with the desktop-version though.
kmmc said:
Okay, thank Jesus I managed to get this fixed and this is what it took.
This solution required a Rooted device.
Restore Viber backup (for me I did this using MyBackup Pro)
Install SQLite Debugger from the Play Store
Using SQLite, try locating the Viber database files by selecting App then choosing Viber from the list (if you want to locate the database manually, for me it was under /data/data/com.viber.voip/databases)
Choose the "viber_data" database
Open the database, scroll to the bottom, choose "Create backup"
Save the backup somewhere on your SD card (not inside the viber folder or else it will get deleted)
Repeat the same steps for the "viber_messages" database
Uninstall Viber (or if you are using MyBackup Pro, go under Toolbox and "Wipe the Cache & Data" for Viber)
Reinstall Viber so that a fresh, clean working set of databases are generated by the app (or re-open Viber)
Do the usual setup of entering your phone number, letting it sync contacts etc
Once Viber has settled down, close it
Re-open SQLite Debugger
Navigate back to the "viber_data" database
This time, choose Restore Backup
Select the backup file from your SD card
Kill Viber if requested and wait for the restoration
Rinse and repeat for the "viber_messages" database
Once it is all done, reboot your device and hopefully, the next time you open Viber, the old messages & calls are all there! Unfortunately for me, presumably due to the change in ROMs, the photos sent in Viber messages are in my Gallery but NOT in Viber itself.. I suspect this can be fixed if the path is saved somewhere in the messages database - but right now, I'm just glad to have the text back.
If you get repeated errors from Viber during this process, try freezing the app using MyBackup Pro Toolbox (I believe Titanium Backup also has this option)
====
If this helped you, please click the THANKS
Click to expand...
Click to collapse
U are a genius .. titanium somehow deleted my backup (I am sure it was my fault, although I'm still not sure if I did anything out of the way) and so I tried all kinds of apps and recovery tools (android and windows) to no avail, finally reached Ur helpful post ... sheer brilliance is what U offer .. and a life saver ... I can't thank U enough .. do take Ur knowledge seriously, I scoured the internet, and no one offers what U do and that means a lot, out of the whole world, U are the only one with such an amazing workaround. Beautifully Brilliant ... :good:
Wow, thanks for all the kind words Anubis. It's only the mercy of Jesus that the solution works and still works.. I've got a programming & linux background and it helped give an idea as to what might be causing the issue Really glad it's continuing to help others!
Have a great day,
Kristy
Great guide, kmmc !!! I worked like a charm Thank you!
Hi Kmmc and all....!!
I am in same situation as yours..!!
I have moved to new smartphone and above situation has arised for me to move viber from old smart phone to new smart phone..
Just to reconfirm I have to have follow the backup process through same steps as suggested by you .
can i take backup on google drive through email so that i dont need to play around with sd card switch between old and new phone..
instead through gdrive i can download directly in new phone.. ?
next step would be to install viber on new phone and copy the vober_data and viber_messages file in the given path as suggested by you.
is that the right approach and understanding I am stating correctly ?
will appreciate your revert as well other members benefited by your solution..
To reiterate , your is the soimplest solution / approach compared to what all I have been exploring since last 4 days..no concerete solutions and mostly text backup or paid softwares. you are gem of a person
leo..!
cla1966 said:
THX a lot !!! tryed so much and your way works
but don't need SQlite - just make a backup (i used TITANIUM), put it on your PC, open it, search for these two files, copy them
copy /sdcard/viber/ media
and replace them with an explorer (i used ES)
reboot - done :good:
btw - any idea how to integrate files from desktop-version missing on phone ???
Click to expand...
Click to collapse
Thanks to @cla1966 and @kmmc for their instructions here, worked a treat.
Dear,
I got the same problem and follow your instruction step by step but it didn't work to me
I locate the 2 file (viber_data and viber_messages) in Titaniumbackup folder and restore to viber/media then restart but all the messages still didn't appear
I wish I know what's wrong
My phone is Xperia Z5
Szeretnék segítséget kérni. Sony xperia tipon viber üzenetek visszahozása lehetségeS?
My phone was restarting at the logo. Software was corrupted.
I downloaded the Stock Rom from XDA developers, and followed every thread that could help me install fresh rom.
First problem I faced that flashing failed at FDL2.
Then somewhere on the forum I read that unchecking the calibration option in the download tool would help. I unchecked the calibration option, and lo! it flashed.
So, new software was installed. I was happy but that happiness didn't last long.
I noticed that the new software had some problems.
1. Dialer crashed as I tried calling or someone called me. As a result, I was unable to pick a call or make a call.
2. Bluetooth was successful in pairing with any device, but it refuses to receive or send any file. When I tried to send any file, there was no option of bluetooth in sharing. And when tried to receive any file from other device, there was no movement in my phone, while the phone showed the request rejected.
3. Camera clicked photos fine, but there was no preview on the screen. That is, when I opened the camera, it showed every camera option but the screen was black, there was no image of the person standing behind it. And when I clicked the shoot button, the image shot fine.
4. Internet connects, but only the sending arrow blinked; there was no receiving. Therefore, no site opened.
5. SD card, when inserted, mounted with no problem, but I was unable to delete or copy any file from it. I could only read files from it, i.e. installing software, etc.
6. Videos when played, only sound emerged, no video, even after installing MX player.
7. There was no calender in the menu, while I checked the system.img (with the help of Greenleaf_Yaffs-IMG_Manager on pc) that it was included in the system apps, but not installed while flashing.
8. IMEI numbers were changed. Bluetooth and wireless address were changed. Also, I noticed that bluetooth share app was not installed while flashing, though it was included in the stock rom.
Of all the eight problems listed above I could only rectify the crashing dialer problem and IMEI problem.
Using VRoot, I rooted my phone and using system_app_installer I replaced the dialer from the original stock dialer that I backed up earlier. I tried to install bluetooth share, but it only showed successful installation, but it did not appear in the list of system apps. I installed it several times, but each time it installed as if a fresh app, there was no prompt for a replace, and there was no result. Similar was the case with the calender app.
I rectified the IMEI using WRITE IMEI_R1.5.3001. The IMEI were written in the back of the phone so I could write the original IMEIs but I didn't have any idea of bluetooth and wireless address.
But I couldn't find any solution to the other problems for the past 1 month. I searched all over the net, but no avail.
Now, I think this all problem has its root when I unchecked the calibration option in the download tool. If this is the case, what should I do?
Please guide, friends. Desperately need your suggestions.
Thank you.
I am using G925i unrooted official OS. From the date of purchase till yet I haven't modded or tried to even root. But this is the problem occurs when I flash any theme which I have in my collections the file manager misbehaves. It does not make me to either copy or move or delete. Whenever I try to do any of these the dialogue box displays as "unfortunately my files has stopped" this problem gets rectified when I flash back the default theme. No problems. Friends I need your help to rectify this problem. Has anyone faced it?
This what exactly happens
No replies from any one regarding this
Hi,
I'm having an issue with 2.20.89 whatsapp version and later.
If I update the app when I tap to open whatsapp the first time it pops out an error messagge that says that there is a problem with the chat history and it wants to try to recover from google drive backup. Also this trial goes wrong and it is unable to recover, the app start without any message.
If I install 2.20.64 version or earlier everything is fine.
I tryed also with a different backup file present on the phone but I have always the same issue.
I read that other people have this issue but I haven't found any solution.
Is there anybody who experienced this problem or have some solution?
Thankyou very much