So I recieved my XV6800 replacement after I bricked the last one....hehe
Today I got a computer phone call asking for a survey of my experience.
I rated it as a 1. It then asked me to record my explanation on what went wrong and how they can improve. I told the recording that Verizon is crippling my phone by holding back Features and Fixes for bugs in the software due to their greedy corporate hack jobs. I also said that I wish I could cancel my contracts and move to Sprint or Alltel bc they want to provide the best experience possible. HAHA
Now supposedly a customer service manager is going to contact me to discuss further the issues I am having!
TAKE THAT VERIZON GIVE ME MY UPDATES!
Let us know what they say if the do call you. It would be interesting to hear.
I know I can't wait!
what does alltel and sprint give you that verizon doesnt? just curious because im a on alltel
It is all subjective based. Primary reason to most is updates releasing REV A. Altell started with Win Mo 5 and not six. I believe the still have the GPS locked atleast the local Altell store said they do. Go to Sprint enjoy the upgarde and horrible Customer service. I will deal with hacking my phone to get what I want if good Customer Service and network coverage comes with. A co worker had 3months of hell with that company over her auot pay and Mogul issues. She now is wth the big V and a 6800.
Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!
I'm with Sprint, and they've been pretty nice to me. Not a single problem. But then again I have Sprint Business as opposed to Sprint Personal.(or wtv it's called)
mkenny2 said:
Haha I agree with you I like verizon's service(except I would prefer a SIM card and the GSM network) but if we give our great customer service enough hell we can get that new Verizon update faster! Call in and complain!
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I have called Verizon and voiced my displeasure with at minmum not having released a rom update to enable Rev A. I got the 6800 because of Rev A option over the I-760. Almost all of their PDA phones don't offer Rev A so why not be able to offer it to folks on one phone atleast. As for the GPS I have also mentioned many of us spend 30-45 a month for data so why do you need another $9.99.
When I spoke to a Verizon CS rep a few weeks ago, I mentioned also that I was looking for the REV A speeds and wasn't interested in GPS since I already use a third-party program on the XV-6800 (IGuidance with a M5+ reciever).
The rep didn't seem to like my GPS comment esp when I mentioned that I wasn't going to be paying 9.99 for their version.
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
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Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
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This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
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I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
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You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
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you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
I called T-Mobile and asked for retentions and told them I needed a good deal on the Amaze without a rebate. They gave it to me for ~ $250 w/ tax, no rebate, waived shipping charges, and gave me a $120 statement credit (about one month of service on my family plan). It pays to ask!
They also told me I could keep my $25/mo 5GB 3G data plan, but I see on the website that I now have the $30 data plan. I'll complain but I doubt I'll get very far on that one...
I'm really excited about replacing my N1!
Wow. That is a good deal.
T-mobile retention, I better write a note about it for my 2013 renewal
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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Smh if you were an employee I'm glad your not anymore. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
Sent from my HTC Sensation using XDA App
ebatr8 said:
Smh if you were an employee I'm glad your not anymore your a freakin idiot if I got you on the line id be glad to indirecrly tell you to ff off. Thats not the right way to go about getting a deal guys, customer loyalty is great if your contract is close to ending because we will do the most we can to help you 6 months or less is best and its more helpful when you have more then one line because we can use more things to give you a better deal. You don't have to be pissed off or have an issue with your phone, you are a benefit to the company and we are there to help you anyway we can, and don't be surprised if we can't beat deals from costco, walmart, wirefly a lot of times on single lines sometimes even just on family plans they have real good deals.
Sent from my HTC Sensation using XDA App
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Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
Binary100100 said:
Who's the freaking idiot that you are telling to ff off?
Don't post these comments in my forum please.
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Sorry binary, just irritating to see someone tell people to do something dumb that won't trully help them out, id rather share help with people to actually get help from tmobiles loyalty department I edited the post now feel free to delete if you must
Sent from my HTC Sensation using XDA App
Like he said. Your comment sucks
Sent from my HTC_Amaze_4G using XDA App
jjlean said:
Like he said. Your comment sucks
Sent from my HTC_Amaze_4G using XDA App
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Cool story bro
Sent from my HTC Sensation using XDA App
I actually got a similar deal. bought one amaze from T-mobile (in november) for $250 and they gave me the second free. Basically I got each for around $125.
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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ive never heard of anyone having to do this on tmobile.. sounds like somthing youd do on att lol
hasoon2000 said:
I'm a former employee. Here's a trick. If you want to get a new phone and you've had T-Mobile for a long time, then do this. Call them and complain how your phone is a piece of sh*t and how it reboots itself and what not. Threaten to go to another carrier because their flagship phones kicks T-Mobile's phones ass and you don't mind paying the ETF (Early Termination Fee / Cancellation Fee). They'll transfer you to Customer Loyalty. Tell them your phone sucks and you will go to another carrier. They'll give you an awesome discount on the phone.
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I honestly don't feel that it takes any tricks or lying and threats.
I've been with Tmobile for 7 years and I've upgrade plenty of phones either free or at a discount.
The only thing you need to do is be polite and be patient.
I've always found the reps willing to go the distance as long as I'm patient and as long as I have the nerve to ask.
Don't be afraid to ask for an upgrade.
Don't be afraid to ask for a different phone when you do a warranty exchange.
9 out of 10 times they won't make you an offer on their own.
And this leads people to believe that they should threaten to cancel or complain and throw a fit to get these deals the reps don't offer.
First off, that just makes you look childish.
And who knows if they make a note of that on your account or not?
I just ask them when I want something. If that rep can't help me they'll pass me along the CoC or I call back. No biggie.
Try it, give them a call and say
"Hey...so I just saw this new phone that I really want to get but I don't qualify for an upgrade yet...is there anything you guys can do for me?"
I have four voice lines and a MBB line. I've never had an issue getting a (slightly) early upgrade or some kind of deal. I always treat CSRs the same way I like to be treated (kindly, with respect and patience). I've gotten really good deals with T-Mobile.
Wasn't me!! I didn't do it!
I'm just generally fed up with Verizon so much that I am in fact considering filing a BBB complaint myself against Verizon. Speaking generally here everytime I call Verizon and ask a question. I get a different response. Some of this you know because of my previous threads about a warranty claim and my upgrade promo.
heres a quick run down of how my problems started.
I see a link saying $100 off 4g phone in my verizon allowing me up upgrade early.
I try to utilize link and it doesn't work..says I have to upgrade full price. I talk to chat person. they say you have the promo but need to call CS.
I call CS they say sorry it's $100 off full retail. you should have used the promo it when you got your X2 cause it was in effect then and you could have gotten have gotten a 4g phone $100 off contract then. my response..gee thanks! I'm glad they were kind enough to tell me that when I bought the X2 because I really wanted to pay MORE for a X2 then I would have paid for a 4g device. (yes thats sarcasm)
I was irritated by this so I emailed them with my concerns.
I get a call back from a very friendly rep named Nicole. Nicole states I checked with my supervisor and you can upgrade early to a 4g phone $100 off contract price and you keep your current upgarde date. I'm like hell yes Nicole, but I need to research first so i can get one I really want. She says no problem Ill call again or you can call anytime to utilize the offer. She does call again, but I missed the call.
I want to actually verify that this is noted in my account so two days later I call and say hey I have this promo blah blah. the rep confirms with me what Nicole said. So I'm like yes..things are just peachy. He also says I can do it in store.
So fast forward a couple weeks. I go look at phones. I want a Nexus. In store salesman says hey you do have the promo but if you get it in store we have no control...it will change your upgrade date automatically..youll have to call CS.
Fast forward again. I'm fed up with my X2 because of nagging issues. It should be under warranty. Tech rep says hey I can give you a deal instead of warranty replacement...How bout getting a 4g phone with $100 off. Im like you know that sounds like a great deal but I already have a promo on my account for that. He says ok, but you should do it now and get a new 2 year contract. I say well if I do will it change my upgrade date? The tech says yes. I explain that my promo does not and he tells me that this is absolutely not true and any upgraded phone will change my upgrade date. He goes on saying human error and yada yada. I say well I had two different reps tell me the say thing. He responds with I'm sorry but thats not true. I say well I guess I'll take my replacement X2 (I asked about alternative replacements...they said only an X2)
So thats my story. Some of you may say whats your problem..They are giving you a chance to upgrade early and a $100 off. Who cares if it changes your upgrade date. Well believe me I think it's awesome Verizon is offering this deal and am no way faulting them for that. What I am fed up with is crappy Customer Service that tells you one thing one day and another thing the next. it's unacceptable. Ever since I've been a Verizon customer I've had this issue. I ask a a question get one response, ask another rep and get a different response. If your going to offer someone a deal then it should be the same no matter who you talk too.
It seems like the inconsistency of information across Verizon's departments is incredibly horrid. That is something that could've screwed you over badly had you gone through with it - what if no one informed you of what could happen to your warranty post-purchase? Would've been a nasty spot to be in.
Sorry you had to go through all of that.
Hi there.
I bought out my HTC M9 from Sprint, and I don't need to trade up and want to switch carriers. Sprint offers a nice deal, but unfortunately, only if you're a new customer. If you're a loyal customer for a decade, you get hosed.
In any case, I belatedly find this phone may not be transferable at all. I checked Verizon's site, entered the MEID, and it said it wasn't compatible with their service. Which is surprising, since the phone isn't exactly a dinosaur.
If any one can lend some assistance and help get my monthly bills down, it would be greatly appreciated.
Thanks in advance.