Related
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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just get the sero premium. sprint usually has some of the best service. you can't keep that old plan forever mate
lol OWNED by sprint customer service..
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
rugedraw said:
Anytime I come across someone like that (at Sprint or anywhere) I'll hang up and call again to speak to someone else. I would try that before jumping ship over one dumb ass.
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Agree, op is overreacting to some representative in a few bad mood
jessejames111981 said:
Agree, op is overreacting to some representative in a few bad mood
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This
...and the grass isn't greener anywhere else, where ya going to run too? the more exspensive att? verizon? or tmobile soon to be att?
some representatives suck for any company, call and try again, and again until someone is cool and works out a deal, i 've been told to screw off by tmobile, only to get sent to a loyalty group a phone call later and ending up with a sweet deal
a csr getting paid 11 bucks an hour was getting over it...hang up...say what an asshole put a smile back on and call again and get it done.
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
So I'm just gonna throw this out there... Hey OP, have you ever had a bad day? Maybe overreacted to someone elses comments or mood? I sure have, and it sounds like that "mean lady" did too. FWIW, I almost never call sprint anymore, the online chat is quicker, more effective, and you can save the transcripts
sounds like a rep with bad mood, just call again. I had the best experience with sprint the last time I called.
You'll never get an Android or any new smart phone on a free and clear plan unless they do like they did with sero (doubtful since they did that was done so long ago with no news of other legacy plans being 'premium'). You'll be stuck with touch pro 2 era phones unless you change plans.
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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http://articles.moneycentral.msn.co...l-of-shame-companies-2010.aspx?slide-number=7
They were #1 here. I also here recently had to deal with the BS of having to jump through hoops and talk to multiple people before you guys would do what you said you would. Your customer service may be getting better but it's still nothing to brag about...
Sent from my PC36100 using XDA Premium App
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst..
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I must say 90% of my dealings with T-Mobile for the past 6 or so years has been amazing.
wasupwithuman said:
Just got told pretty much that my free & clear 3000 should go **** itself. Of course not in that mean of words but yeah....
I asked the women ("account manager") about upgrading to an evo 3d for my free and clear 3000 and switching my verizon line to them to get another evo 3d. She was like oh you have to have premium data. So of course I replied with check my account it has premium data...then she made some more excuses, which i told her I had heard before. then finally she stated "I (yes as if she owned sprint) will not give you that upgrade because sprint employee's don't get it." I was like oh really? I would like to speak to someone above you.... she then stated that she was the highest. I told her to put a note on my account and I would be cancelling, I would rather pay some other company that has decent customer service for a phone. She was like "ok I will write that on your account. goodbye". I've been with them since like '07 or '08. Think twice before you get something with sprint.... Even ATT let iphone customers keep unlimited data because they had it before they changed it. Anyone else have ****ty customer service when it comes to sprint?
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Doubt anyone can make that happen for you.
Have you tried converting your plan to SERO-PREMIUM?
Hello,
I have been with Sprint for just over 12 Years. During which time I must say they have actually helped out a great deal on the whole. Indeed, if you are getting nowhere with a particular CSR, hangup and try again.
Due to being with them for so long and because I have always had the flagship Sprint Phone (for many years that was an oxymoron) and Data Plan, I get same price as New Customer Discounts every year. However, I only added the EVO in September going from a Palm Pre.
With the EVO 3D about to be released, I decided I wanted to try and get the Promotional Price now so that I did not have to wait until September for the 3D. The first person I spoke to in Retention was On Hold trying to get approval only for the call to be disconnected. I called right back and was flat out denied and told September 1st would be the earliest. I immediately called back and got the right person and lo and behold I will now be able to get a 3D at Launch Day at the $199 price.
Now that Sprint is no longer doing the Mail in Rebate (oh hells yeah) as of 2 Months ago and the fact that they offer 150 Dollars Trade In for the 4G that the 3D is only going to cost 50 Dollars plus Tax.
It definitely helps to have a good Payment History and to have been there a long time, but I really do think Sprint's Customer Service has been greatly improved over the past few years.
Cheers,
JJ
Whosdaman said:
Yeah Verizon, ATT and T-Mobile customer service is the worst. Sprint has been rated #1 for the past 2 years. And I'll let you on a litle secret those surveys can mean the difference between a job and being fired. So the representatives try to do as much as they can to make sure you are "very satisfied." Sometimes the supervisors will call bluffs though. Sprint can't be a push over for everyone
Also OP you are way in the wrong though. That Free and Clear 3000 was made specifically for the purposes of not having eligibility. That part of the compromise. $20 a month, but no eligibility. You are at fault there.
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Click to collapse
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
So how do i go about switching to sero premium?
b0r0b said:
There is more to it than "Rob, you have missed 19 surveys this quarter, get your things together and exit the building immediately."
While we strive at Sprint to provide the best customer service possible, we have to keep in mind that sometimes what the customer is requesting is just impossible to comply with (like using a plan that is not compatible with certain devices, ect).
Sometimes no matter what you do, a customer is not happy, or like displayed on this forum, they assume the survey you receive is critical to your employment and give you a 1 out of spite. These things can be researched to see if the best possible customer service has been provided which is what Sprint is in the business of doing, backed by the most recent customer service awards.
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You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
I don't think you will get it changed to sero-p.
From what I have read you should try and get it changed to the F&C3000 indirect employee plan.
I don't know anything about the plans but this is from a brief search. Also you need to keep trying until you find a rep that is familiar with the plan.
http://www.sprintusers.com/forum/showthread.php?t=207732&page=14
wasupwithuman said:
You see, thats where your wrong on this one. I called to ask about an upgrade and switch a line from verizon to sprint. I never once had an attitude or anything. I'm in the military, I was taught to treat everyone with respect. The person I talked to was flat out rude. She didn't offer me a sero plan or anything. She just told me that I have to switch to a full price plan, which no matter what anyone says I find completely bull****. I have referred numerous people to sprint, and have a up to date account with them. I had gone on the support chat before I called and the guy that was chatting with me gave me the number and told me to ask, his exact words were
"06/14/2011 05:14:16PM Agent (Billy A.): "You can do that, I have seen your account history and it is approved for the new line."
So that is what gets to me, one person willing to help and another person being a complete ass. Like I said I have been with sprint for YEARS, the least they could have done was been nice and not have an attitude. Now, blame it on the women or not; she is Sprint's employee and represents their company she should know how to treat people with respect.
EDIT: also before having an HTC hero on the plan they told me it was impossible to put that on my plan, because it needed premium data. I called and talked to some people and on my account it says "Premium Data $0 add-on charge $0.00" so i know that it is possible to help a customer out...
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you aren't going to get them to give you the premium 4g data charge for free. Best you can do is get a sero premium plan
edit: email them here and ask:
[email protected]
WE have been duped by Sprint people. Go to their website and you will notice the announcement of the iPhone 4Gs. You can even pre order it. This privilege was not given for the Samsung Galaxy S 2 ET4G.
Why...was this you say...it's obvious that Sprint knew it had made a deal to buy a **** load of IOS devices to secure this deal with Apple.so they didn't promote the galaxy ET4g. Now they have a big announcement tomorrow. They are going out of their way to let you pre order the iPhone as well.
Sad, and yes I feel they used us to get this deal, by canceling all perks, while giving us crappy service. My Photon has a red circle and no service, and I don't have a ET4G yet. Service has been terrible most of the summer all over NY and in mid town NYC.
If service was being interrupted to better service I may stick around, but not getting signal, failed messages, and paying for it and no credit with lies is unacceptable. Not being able to pre-order the phone I wanted because they made a deal with Crapple is also unforgivable. Price isn't the only thing that matters in a business relationship. It's I pay for service and expect to have it when I want it, not when you decide to give it.
Hell I was told by a customer service rep that I should be happy because I have had a lot of usage on my line. I then said yes that is true, but when I need my service to work it failed to deliver....I missed important calls. and meetings with people because of failed service.
People were telling me when they called the phone rang 3x's and hung up no message was able to be left. Others told me that they would get a network busy message please try again later. One rep verified this condition of calling me, and could not get through. The phone rang 3x's and the line just went dead when they called. I have been to tech centers, and have made many battery pulls, and software reboots, and finally I was told that there was a net work issue and they did not know when it would be cleared. Now when I call to talk about it they put me on hold no music and never come back to talk.
I just don't see it getting better, and when the next generation of phones IE Prime or what ever hits Verizon, and this is not cleared I am gone. When I feel I have to beg for service, or a credit for not receiving service after paying my bills for 15 years, and at one point having a $300 a month phone bills for business it's time to go.
My bill analysis shows that I average 240 msg a month, and average about 2g of data a month, and since I use my phone mostly for calls a Verizion 69.00 phone plan with 10 data, and 10.00 for data equals what I am paying now. So if this doesn't clear with the loss of perks I am outta here.lol
Not we. I use more messages, more data and pay half that. Verizon wouldn't be an option even if I wanted to.
I don't really think Sprint needed to market the ET4g, everyone and their mother knew that phone was coming to Sprint.
Sent from my Photon.
And why the hell is this thread in the PHOTON forum? Smfh...where is a mod when you need one......
Sent from my MoPho using XDA Premium.
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
I'm team Android all the way, but let's be honest...Apple users aren't nearly as discerning as we are, because they dont have a choice. Therefore if you want one of their phones there is but one launch day, hence a partial explanation for the need of a pre-order.
Sent from my MB855 using xda premium
even still not having preorders on one of sprints flagship phones (wether they know it is or not) is still poor choice. i mean hell i preordered my ns4g and that was a year too little too late
Thank you for sharing OP.... Now beat it.
Man for a second I thought I was in the wrong forum! Lol!
R2DeeTard said:
Wrong forum dude, and i'm perfectly happy with my service. Who cares if they give iPhone pre-orders? Its not like its a big surprise. you're just bitter.
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bitter....what would I be bitter about poor service through out the NY metro area, and getting no help but run around. Missing important calls and finding out about it hours and days later. This has to change and I am not the only one having connection issues around the states.
I have touted Sprint for 15 years buddy, so get a grip. But, now they seem to be reverting back to the early 2000 era when they fell off the 60 stock high....rofl.
I know I should be ecstatic for my paltry cash that I got **** service with no real explanation for the last 4 months. If it doesn't change by the time a the Prime launches on Verizon I ll be gone. This is not being bitter it's called paying for service, and expecting to get it every day in the areas that I normally have service rather than when they decide to fix it and then lie about it. A few of the major tech sites has made this same issue of service alert in their blogs, and to Sprint about this issue. Sprint has told them in mid September they are working on it , and yet tell me there is no know issue. When I tell them its all over the Sprint forums, and and tech sites they then say oh yeah we are working on it and don't know when this issue will be fixed. Not to mention that because they recognize there is a issue they even opted to let me out of my contract. Let me tell you if the Prime was on Verizon I'd be gone.
Please Big Red bring out the Prime so the Photon owners can have our forum back.
I wanted post this , as it has worked twice for me in the past.
When the Dinc came out, I wanted to switch from my BB storm to the dinc but I did not have an upgrade available to me. I called telesales and just said i wanted to upgrade bla bla (I let them figure out that I was not eligible for the upgrade). When he finally realized that I would not get upgrade pricing (about the middle of the sale) he said I would have to pay full retail for the phone.
I calmly asked him if there was a way I could get an upgrade, and after placing me on hold a few times, he finally said "no". From here, I started a conversation with him on ways I could get an upgrade, making sure to ask his opinion. After a few seconds of this, i acted like I had a brainstorm idea.
me - If I was a new customer I could get the new activation price correct
him - yes
me - So if I canceled service, the new customer pricing plus the early termination fee would be less than the full cost of the phone
him - I suppose so, yes
me - Okay, lets do that then, because i really hate my Storm and I want the dinc
him - can you hold a min for me
me - sure (wait 5 min)
him - sir, it looks like i will be able to get you that u that upgrade pricing afterall
me - really! Thats good news
The next day I had a Dinc in the mail. I also did this when I switched from the Dinc to the Samsung Charge and it worked.
The key i think is to NOT make it obvious this was the intent of your call, and make it seem like a genuine option. Dont be angry, dont be like "FINE ILL JUST CANCEL THEN!!!!!"
If they send call your bluff, then just change your mind at the last second "on second thought, I should check with my wife before I just cancel our service, Can I have your extension so I can call back after I talk to her"
the LAST thing any sales rep wants during their day is a service cancellation. They have metrics on signed up vs cancellations, and it is their job to keep you at almost any cost.
Hope this helps some of you!
I take it good ol' fashioned verbal flirtation doesn't quite do it anymore ;P
msticlaru said:
I wanted post this , as it has worked twice for me in the past.
When the Dinc came out, I wanted to switch from my BB storm to the dinc but I did not have an upgrade available to me. I called telesales and just said i wanted to upgrade bla bla (I let them figure out that I was not eligible for the upgrade). When he finally realized that I would not get upgrade pricing (about the middle of the sale) he said I would have to pay full retail for the phone.
I calmly asked him if there was a way I could get an upgrade, and after placing me on hold a few times, he finally said "no". From here, I started a conversation with him on ways I could get an upgrade, making sure to ask his opinion. After a few seconds of this, i acted like I had a brainstorm idea.
me - If I was a new customer I could get the new activation price correct
him - yes
me - So if I canceled service, the new customer pricing plus the early termination fee would be less than the full cost of the phone
him - I suppose so, yes
me - Okay, lets do that then, because i really hate my Storm and I want the dinc
him - can you hold a min for me
me - sure (wait 5 min)
him - sir, it looks like i will be able to get you that u that upgrade pricing afterall
me - really! Thats good news
The next day I had a Dinc in the mail. I also did this when I switched from the Dinc to the Samsung Charge and it worked.
The key i think is to NOT make it obvious this was the intent of your call, and make it seem like a genuine option. Dont be angry, dont be like "FINE ILL JUST CANCEL THEN!!!!!"
If they send call your bluff, then just change your mind at the last second "on second thought, I should check with my wife before I just cancel our service, Can I have your extension so I can call back after I talk to her"
the LAST thing any sales rep wants during their day is a service cancellation. They have metrics on signed up vs cancellations, and it is their job to keep you at almost any cost.
Hope this helps some of you!
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I tried something like that once, but the salesman's response was something like "you COULD do that', but then you have to pay the early termination fee." Add that to the 2-year contract price of the phone and it would have been abour the same as paying full price.
Guess I shouldn't have given up after that!
I have heard from several people that store managers can give you the upgrade if they really want to make the sale. Of course, you have to be in the store for that.
Sent from my ADR6300 using XDA App
tmach said:
I tried something like that once, but the salesman's response was something like "you COULD do that', but then you have to pay the early termination fee." Add that to the 2-year contract price of the phone and it would have been abour the same as paying full price.
Guess I shouldn't have given up after that!
I have heard from several people that store managers can give you the upgrade if they really want to make the sale. Of course, you have to be in the store for that.
Sent from my ADR6300 using XDA App
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Hang up and call again. The guy I talked to gave me a completely different runaround, he said if I was 13 months into my current contract then I could get an early upgrade.
Same thing happened when I bought my droid incredible off of eBay. First person who talked to me said I couldn't active it, so I hung up. Called again, next person didn't even question it, he just activated it and bam it worked.
POQbum said:
Hang up and call again. The guy I talked to gave me a completely different runaround, he said if I was 13 months into my current contract then I could get an early upgrade.
Same thing happened when I bought my droid incredible off of eBay. First person who talked to me said I couldn't active it, so I hung up. Called again, next person didn't even question it, he just activated it and bam it worked.
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ive been trying this approach a few times a day since i heard wed that we could order early, but no dice. one lady tried really hard for me, she looked on the web and saw people were getting it early after i told her about, she was then on a mission to get one for me but finally said that it had been totally turned off and she couldn't find a work around.
oh well, tomorrow is the day!!
the quad-core phones are due out 1st Q 2012, so... we can call back then & say "I feel I was taken for a sucker... I just bougt this fancy top-of-the-line dual-core phone and now 3 months later you have quad-core!?... I want to talk to your supervisor!"...
haha That's a good one! !
If you use this method you would lose your phone number right?
davey11 said:
If you use this method you would lose your phone number right?
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you don't actually cancel/re-sign... it's just b.s.'ing them into giving you upgrade price.
Hi, all.
I'm a recent Galaxy Note convert. Migrated from years of glitchy and crap service from Sprint, and also a defective HTC EVO 3D. I absolutely LOVE my Note in ceramic white. However, I have had a couple of initial teething issues that I don't know are actual "problems," or just what to expect with a new Android device.
My Note is pretty much flawless most of the time, but there are instances where I've had random reboots, prolonged freezing up of the device (like when selecting certain live wallpapers and customizing their effects), and other times when transitioning from one program to the homescreen, and my phone will lag up and the icons will disappear off the screen and slowly reload a few icons at a time until everything is there, again. Also, I just realized that sometimes when I have alarms set to go off, they won't wakeup my screen. The alarm will go off but the screen will remain off. Other times the alarm will wakeup my device and turn the screen on.
So, my question is... should I be concerned and demand a new phone from Best Buy Mobile, or are these normal issues and nothing to really worry about? When I went to Best Buy, yesterday, to try and get a new phone, they were really apprehensive about it. They told me that AT&T would not allow them to replace the phone if the issues couldn't be replicated in the store (of course!). The rep did say some valid things to me about what could be causing the issues, but the whole random rebooting thing is what really has me concerned. He told me the phone was so new and that software updates have really came out yet to address any type of initial issues. Do you all agree or should I really try to get a new device??
Thanks in advance for any help.
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
No random reboots or freezing on mine.
Sent from my SAMSUNG-SGH-I717 using xda premium
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Thanks for the advice. Yes, I am running stock ROM. So now it seems like I'm having two problems... the first being that literally no store in my immediate area has anymore ceramic white Notes in-stock and the second being the unwillingness of BB Mobile reps to replace the phone. Today ends my 14-day trial with AT& (even though I have 30-days to make a final decision) and I'm limited on how much I can do today due to an engagement I must attend, tonight. Does anyone have anymore suggestions on what I can or should do? Thanks for much for helping me sort through this. I knew that random reboots didn't sound right.
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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Click to collapse
When u overclock do you notice the phone grtig hotter than when you don't?
Sent from my SAMSUNG-SGH-I717 using XDA
keilbaca said:
I would get it replaced. I have not had a random reboot in both the stock rom and the SauROM custom rom. I know many others here, do not have random reboots. Something is definitely wrong hardware wise.
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Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
ryandelman said:
Agree.
The other stuff you mention (laggy screen transitions and such) seems to be par for the course where just about any Samsung Galaxy phone is concerned, to differing degrees on different devices, but there's zero reason why a brand new device should be locking up and powering off on you, unless there's more to the story.
In either case, dump it and get a new one.
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Thanks. There's no more to the story. Haven't really played around with the phone much or modified anything. Anything modifications I've done have been 100% stock. I guess I'll have to try and get the black/blue Note and before my 30-days or up, hope to swap it out for another ceramic white. Considering this wasn't my fault and BB gave me the run-a-round.
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
Chief Geek said:
Do what you have to do, but get that sucker replaced. If you have to raise your voice with them and tell them they sold you faulty hardware and you want a replacement or a full refund. If they say no, tell them to get their boss, if that person says no, tell them to get their boss. Eventually they will say their boss is not there, at that point tell them to get the DM (district manager) on the phone. Someone will bend and give you want you deserve, that's the whole point of a return policy. Honestly if they did absolutely ANYTHING but give me what I wanted with a smile on their face, I would demand a refund as they have not erned my money. Take that refund and go to an ATT store or go online and buy that phone. I have had to take the "get your boss" route several times when they tried to give me the run around and I know I'm right. Once someone tried to tell me that they wern't aloud to call/contact their DM (this was a radio shack), so i found called another radio shack and just asked "whos your DM...ok and I need to contact him, can I have a number" and about 5 minutes of hold I had their number and called him directly to tell him the BS I was dealing with. At some point you will get the guy who isnt taking the return personally and knows his job is to smooth this crap out, simple as that.
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Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
Dr. Evo said:
Thanks for the excellent response. I just returned from the BB Mobile store I purchased my Note from. Even though I was told BEFORE I came that they had ONE ceramic white Note left... when I got there, I was told not only did they not have anymore white Notes (and haven't had any for a few days) but they were completely sold out of black Notes. I was then told to "factory reset" my phone, as a "be all to end all" solution. I feel so exhausted. I'm scared to ask for a refund and then go to an AT&T store and AT&T tells me they won't approve me for a line of service. I know it's most likely improbable that will happen, but you never know. I just don't want to be locked into a contract and then they have the ultimate freedom to not work with me. But what you said makes a lot of sense. I wish you had posted your response before I went to the BB Mobile store. I really don't want to take a second trip there, tonight.
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I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
Chief Geek said:
I understand man, its a chore to deal wit hthis crap. I do not know how the deal between ATT and BB works, but if you have a ATT store around maybe give them a call and tell them about what your dealing with, or hell call ATT customer service and tell them that they sold you a defective phone and you're just trying to get a new one. Wiping may actually help, but who knows. Your on a time crunch, I'd be more aggressive with every passing day. Maybe someone here can shed some light on the relationship between the two entities and if there is anything ATT can do.
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Thanks again for all of your help. I was actually thinking about calling AT&T and saying what you suggested. I think I'll give them a call when I'm done with my engagement. Again, I appreciate all of your help and suggestions.
Sent from my SAMSUNG-SGH-I717 using xda premium
tenderchkn said:
If you're getting random reboots on stock rom with no OC, then definitely go and demand a new phone. This sounds like faulty hardware. I've never had a random reboot, even though I am undervolting and OC'd to 1.83Ghz.
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A little off topic, but what did you undervolt to? I am running at 1.83ghz right now, and am curious what you undervolted to. Anything to save a little heat from forming and battery life for this thing
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
Dr. Evo said:
*UPDATE* So I just got off the phone with AT&T customer service. Now, grant it, this is only my second experience dealing with AT&T customer service and they were probably bending over backwards for me because I am not a customer locked to contract... but I have a very pleasant and satisfying experience with AT&T. Not the horror stories I've heard online. I talked to two different reps, one regular rep and another in the warranty dept, and both were helpful, knowledgeable, and shutdown all of the lies Best Buy had told me.
Both reps said they had no idea why BB was being asses about giving me a new phone. The rep in the warranty dept went much further, and apologized to me for all of the troubles they put me through ... and specifically stated that she had no idea why BB didn't simply give me a brand new phone, as that's the whole reason AT&T has the 30-day buyers remorse policy. She said it didn't matter what the reason was for my wanting a new phone, I am still covered under the 30-day policy, and BB should have simply given me a brand new replacement phone.
The final recommendation was since I technically bought my phone from BB, normally the policy would be I would have to get BB to honor AT&Ts policy and give me a new phone. But, because of all of the lies and run-a-round, AT&T recommended I go to an actual AT&T Store and they should pretty much be able to give me a new Note. AT&T setup a time to call me on Monday, to find out if I was able to get a replacement phone. They notated my account, and they said that if for some reason I wasn't able to get a new phone at the AT&T Store, the warrant dept would send out a new phone to me. A bit of a hassel, but overall it seems like my issue will be resolved (I hope!).
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Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
keilbaca said:
Good stuff. I really dislike Best Buy and everything that they do... this is just another knife in the chest for them.
I'm glad you got everything sorted out.
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Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Dr. Evo said:
Yes, I'm getting to that point, too. And it doesn't help they usually employ riff-raff trash around my area. I am calling BB during normal business hours to cancel my insurance with them. I've spent like $1,500 with them in the last year or so and another $350+ with getting the Note, and to be lied to over some B.S., just has me really soured. I would rather just have my insurance through AT&T.
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Sent from my SAMSUNG-SGH-I717 using XDA App
00mred00 said:
Hate to hear all that mess...best buy mobile is going further and further down hill. Att was right...best buy should have replaced the phone. If they had none they should have secured one by order or sent you to a store that had one. Even if you were out of the 30 days the insurance would have covered you.
On a positive note, glad to see ya! I remember seeing you around the evo threads back when I had one
Sent from my SAMSUNG-SGH-I717 using XDA App
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Hiya! Thanks for remembering moi lol. AT&T wasn't at all flattered that BB tried to throw them under the bus. I was fully expecting AT&T to confirm what BB had told me, but to my surprise, they said I was entitled to a new phone and should have been given one. I ended up going to a Best Buy Mobile outlet and an actual Best Buy Store. They all claimed they were fresh out of any Notes. One of them told me they had one in-stock, but when I got there, I was immediately told that was incorrect and they had no more. Called another BB in my area, they were supposedly fresh out, too. If there's any good news from all of this, it's that the Note must apparently be extremely popular! Either that or Samsung shipped very limited quantities. At any rate, I can't wait til BB customer service center opens, so I can cancel my insurance with them. I'm also taking back my Galaxy Tab to BB. I've barely used it since getting the Note. If I do decide I need a tablet, I'll see what the Galaxy Note 10.1 is all about.
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
Chief Geek said:
awesome news man! Glad we were able to get you straightened out. This right here is the whole reason behind XDA. People coming together to help each other out. I am doing battle with AT&T right now myself. My situation is with my discount. I qualify for a stack of different discounts (can only have one though) and Everytime they "fix" my account I end up gettings texts telling me to call this number and verify my discount. When I call they tell me they need me to send them more paperwork. Im still in my 30day window, but barely, so I'm going down to the store tonight with box and receipts and telling them to have it fixed while standing there or refund me, no other options, no wait and see if this worked, no email BS. Either it works or it doesnt, simple as that. Im hoping I'll still be around this forum with my note and not another section of XDA with a new carrier.
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I hope you get this sorted out. Discounts are a huge thing. I don't even know if I qualify for any discounts. With Sprint, they made it sort of obvious to find out what discounts I was eligible for. Doesn't appear to be the same with AT&T. I guess I'd have to do my own homework.
My friend bought a Droid DNA with a dead pixel in the screen. I told her that she should exchange it because that it is not normal. She went to the Verizon store and they said that it was not a big enough of a deal so they would not exchange it for the same phone but only exchange it for a different phone with a 35 dollar restocking fee. So she ended up getting a Samsung Note 2 which costs more, she does not really like, and has a yellow screen tint issue. Any suggestions?
Yeah, call Verizon and tell them how awful the experience was, and that you bought a cutting edge device that is not 100% functional. You aren't dissatisfied with the phone - you're dissatisfied with this model's bad screen.
They couldn't restock the one you have now anyway, because it's faulty.
Not to argue, but most companies have an "exceptable tolerance" for dead pixels on a screen, i.e. there has to x amount dead within a given space ( size of a dime for instance).
Sent from my HTC6435LVW using Tapatalk 2
Could you actually see one dead pixel on this screen? Not being sarcastic, just curious.
Best bet is to call customer service. Since she accepted the Note for a replacement it might be a little difficult to get a new DNA back. It could take talking with a supervisor because she is on her second phone but I think if she explains the situation they'll work with her. It just depends on who you get on the line.
Agreed. Call customer service and express how ANGRY and Disappointed she is that she didn't get a phone she REALLY wanted in perfect working order. And that she didn't really want the Note2 that was pushed on her by the (unscrupulous) salesperson. If the initial contact doesn't do what you want, escalate it to a supervisor. Can't hurt!
Do exactly what rfarrarh said. I have several VZW employees that are my friends (including my best friend and daughters god father) and they are floored at this experience of yours. Make sure to say that the salesman pushed her to the Note 2. And, as always, threaten to leave VZW for another carrier. One dead pixel is enough to return the phone as a faulty device covered by the warranty (not to be confused with the insurance). Just complaining about poor customer service as well should be enough to get this situation resolved.
Sent from my HTC6435LVW using xda premium
Verizon is one of the worst companies I have ever dealt with. Keep calling CS until you get a rep that helps you. I have had to call in three or four times before getting someone to actually help me.
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
greekmanx said:
why all the verizon hate I work at verizon wireless and I did a exchange today for a customer with a dead pixel on the dna and I had to use a magnifying glass to really see it in the store. So much hatred towards verizon do people realize if you going in all pissed it doesn't help be nice and tell us the issue and most reps would be happy to help.
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Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
flaring afro said:
Nothing from this story makes it sound like she did that - if she had to be convinced she should exchange it, I doubt she was both upset and outgoing enough to walk in being *****y toward them. Not that it isn't possible, I just wouldn't jump to that conclusion.
Don't you get 14 days to return and call off the upgrade? If so she should do that and get the dna at another verizon or a retailer.
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yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
greekmanx said:
yes you get 14 day return policy with a 35 dollar restock fee and only 1 exchange is technically allowed. If I were her I would call CS *611 and talk to them at this point most stores cannot and will not help unless you go to a manager and get an exception and that depends on the manager. sucks people have bad experiences in stores I mean I am sure it happens just hate to hear people say verizon is the worst when I know that is not true. anyway that is my 2 cents.
Also I want my DNA but I have to wait so at least you guys could all get one and experience it I can only play with one in my store.
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This thread doesn't seem to have much Verizon hate in it in my opinion. I'm lucky to have a Verizon store where are all the employees are nice. And if I'm correct I believe that was AT&T who was just rated as having the worst customer service for phone carriers for the second year in a row.
Sent from my HTC6435LVW using xda premium
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
I believe the standard procedure at a Verizon store is to first try to talk you out of your request. In your example by claiming that a dead pixel is not a big deal. All you have to do is simply insist that for you it is a big deal and you want the phone exchanged. After that they say that although they still disagree about the dead pixel, they will exchange the phone anyway because of their satisfaction guaranteed type policy.
I went through this four times (yes, it was somewhat painful) last week. Basically went to one store to exchange my wife's phone, they did not have the DNA, went to the store where I bought it, they just ran out of DNA's, finally got it done at the third store. The next day I exchanged my own phone also at that same store (with the same clerk). So maybe it counts as three times.
My wife's phone made a popping sound with the back cover if you pressed it, that bothered me. Did not bother any of the Verizon reps, some even claimed they could not hear it. After some pondering, and my insistence that regardless of what they thought or heard, I was not happy with the phone, all agreed to exchange it (and in two cases sent me to the next store to get that new phone).
My phone had a *really* recessed power button. I almost had to use a finger nail to press it. My wife's, as a point of reference, was much better. Same story with the VZ rep. He thought the button was fine, but I told him that it definitely was not fine for me. Got it exchanged. He looked almost offended the entire time he was swapping the phones, the second time now, but got it done nevertheless. After I thanked him he even made the point that this was not a big deal, as long as it makes me, the customer, happy.
Given the number of tries here, a trend has clearly developed. Hope this helps people deal with the exchanges.
Sent from my HTC6435LVW using Tapatalk 2
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
nrfitchett4 said:
isn't verizon policy that you can just take back the note 2? Tell them you are not happy and you are going to go back to your old device. Then call customer care and tell them that you are leaving as soon as your contract is up unless they get you the DNA.
I would not try at the store since they get commision for the device.
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You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
If your friend was within the 14 day period, the employees at the store can't tell her ****. Your friend got screwed, and I would file a complaint right away!
I too found a dead pixel, but honestly its not that big of a deal, and nobody other than me would ever notice it and I only notice it when I look for it. Think about it, its literally 1 in 2,073,600 pixels, I think ill get over it.
adrynalyne said:
You can only do that once. Technically, the DNA to Note was that one shot. That is how they look at it in the stores anyway.
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That's why she has to say that she was pushed into the Note 2 by the sales Rep (which is what sounds like happened). The Note 2 is $100 more, which looks really bad on the reps part. My VZW friends tell me that if she talks to a supervisor it will be fixed. Especially if she files a complaint. I mean you buy this new product that's top of the line and you find a defect in it and they won't replace it. By pushing the higher price device taking advantage of a persons desperation.
Sent from my Nexus 7 using Tapatalk 2
str8upx said:
Try going into a sprint store and see how well that goes for you... You'll be running back to Verizon. Most of sprints in store employees are dumber then a bag of rocks and too arrogant to bother trying to understand an issue or actually help you. I would suggest going to another Verizon store or calling cs. My limited experience with Verizon has been nothing but positive thus far.
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I think that might be more regional than anything else. Where I'm at, it's the complete opposite. It's the Verizon guys that give you attitude while the Sprint guys are polite and understanding.