Does anyone know where the E-Mail account settings files are kept? A replacement phone is scheduled to hit me on Wednesday, and if I can help it, I would prefer not to setup my myriad of e-mail accounts all over again. It sure would be nice if I could just copy them to my computer and copy them back to the replacement phone.
TIA
I solved that problem by forwarding all my email accounts through gmail.
I prefer to have separate accounts, as discussed in posts #11 and #13 of the thread below:
http://forum.xda-developers.com/showthread.php?p=27810568#post27810568
xv-6800 said:
I prefer to have separate accounts, as discussed in posts #11 and #13 of the thread below:
http://forum.xda-developers.com/showthread.php?p=27810568#post27810568
Click to expand...
Click to collapse
So in other words, you can't simply use gmail because its too much hassle to remember to select the correct account to reply from?
I believe most settings info is stored like this:
/data/data/nameofapplication/
What do you mean? The way I have it set up ENABLES me to select the proper account to reply from. Google does not offer this capability.
Regarding the path:
I have a .data folder on the root. Inside that is a nested mail folder which contains nothing but another empty nested folder entitled attachthumb.
Do I need a special app to see what I need to see?
xv-6800 said:
What do you mean? The way I have it set up ENABLES me to select the proper account to reply from. Google does not offer this capability.
Regarding the path:
I have a .data folder on the root. Inside that is a nested mail folder which contains nothing but another empty nested folder entitled attachthumb.
Do I need a special app to see what I need to see?
Click to expand...
Click to collapse
Don't know what you're talking about because i'm using the stock Android AOSP version of the gmail app and I have 5 accounts set up on it and can select which one to reply from. It automatically selects the correct account if I simply hit "reply" from an email, however I can force it to reply from any other of my accounts too. Not all gmail accounts either. I can send mail from my cox.net account directly from the gmail app on my phone.
Anyways, you need a root file explorer. You will go to the "/data/data/" directory, then look for a directory containing the name of your email app (like /data/data/com.google.android.gm/ for gmail, etc)
That directory contains the settings and data from that app. Copy it, place on your new device in the same folder after installing the app on the new device.
a.mcdear said:
Don't know what you're talking about because i'm using the stock Android AOSP version of the gmail app and I have 5 accounts set up on it and can select which one to reply from. It automatically selects the correct account if I simply hit "reply" from an email, however I can force it to reply from any other of my accounts too. Not all gmail accounts either. I can send mail from my cox.net account directly from the gmail app on my phone.
Click to expand...
Click to collapse
I think there may be a misunderstanding here. My phone has 2 apps. One is entitled Mail, the other entitled GMail. The GMail app only allows for GMail accounts. I am using the other Mail app. KZOODROID said he was forwarding his other accounts to a GMail account, which does NOT allow what you and I are doing with the Mail app. Not even logging into GMail via a web browser allows you to do this, because on the web replies still go with GMail text saying "Sent of behalf of..."
FWIW, the Mail app on the phone does NOT select the correct account if you are using your GMail account to POP another account, or you have other accounts set to forward to your GMail account, and those messages are pushed via GMail. In both those instances, when you hit Reply, the reply will be sent via your GMail address. You MUST select the desired account you want to reply from (provided you have it setup in the Mail app), if you want the reply to be seen as being sent from the same address that it was originally sent to.
Now, if you truly are pulling mail from your other non-GMail accounts (or the messages are being pushed from those mail accounts' servers), then yes, when you hit Reply on any of those messages, it's just like hitting reply on a regular mail client on a desktop computer, and the replies take on reply information from the respective mail accounts.
Anyways, you need a root file explorer. You will go to the "/data/data/" directory, then look for a directory containing the name of your email app (like /data/data/com.google.android.gm/ for gmail, etc)
That directory contains the settings and data from that app. Copy it, place on your new device in the same folder after installing the app on the new device.
Click to expand...
Click to collapse
I figured as much. Does the root file explorer get installed on a PC, or is it an app you download to the phone, and then use on the phone to copy such values to an SD card?
Any suggestions on which root file explorer?
In the gmail app, hit menu then compose, at the top of the new email is a pull down menu with your @gmail.com account listed first and a down arrow. If you open this menu all your email accounts linked to gmail are listed with the option to send as for any account. I believe you can only add the accounts to gmail from a PC, at least that is how I set it up under the settings button, check mail from other accounts, send mail as, import mail and contacts, its all there. This way you never have to worry about adding multiple accounts again or copy files, its always there from now on.
Root Explorer is an app in the market, cost a buck I think, well worth it. ES File Explorer does the same thing and can connect wirelessly to other devices and is free. I use both.
Edit: calling it forwarding was probably the wrong term to use as you are granting gmail permission to check for email on the other accounts and if it finds new emails it grabs them and pushes them to your phone. You can then repond to them either using the account they came from or with your gmail account as I described above.
kzoodroid said:
In the gmail app, hit menu then compose, at the top of the new email is a pull down menu with your @gmail.com account listed first and a down arrow. If you open this menu all your email accounts linked to gmail are listed with the option to send as for any account. I believe you can only add the accounts to gmail from a PC, at least that is how I set it up under the settings button, check mail from other accounts, send mail as, import mail and contacts, its all there. This way you never have to worry about adding multiple accounts again or copy files, its always there from now on.
Root Explorer is an app in the market, cost a buck I think, well worth it. ES File Explorer does the same thing and can connect wirelessly to other devices and is free. I use both.
Edit: calling it forwarding was probably the wrong term to use as you are granting gmail permission to check for email on the other accounts and if it finds new emails it grabs them and pushes them to your phone. You can then repond to them either using the account they came from or with your gmail account as I described above.
Click to expand...
Click to collapse
Yes, what you're describing must be set up on the PC. And, when you send an e-mail you can select which account you want it to SAY it's being sent from. But, the header on the message will still show your GMail account.
When you grant permission to have GMail check your others accounts, you're telling GMail to "POP" or pull the mail from the other account. Problem is that GMail again puts its "spit" on the message, instead of maintaining the original message header. That becomes a problem for me, and likely others in business, in that because of this, when you reply using the GMail convention of selecting a particular address, the recipient sees plain as day that the message was sent "on behalf of" whatever email address you chose to send from. Not very professional.
But, when you have multiple accounts setup in the AOSP Mail app on the phone, when you choose a different address to reply from, the app actually sends the message from that e-mail account, so the recipient sees only the info from that account, which is the way it should be.
Don't get me wrong, GMail is great for personal use, but when it comes to professional environments, you don't want people you're doing business with to see some generic e-mail address, you want them to see something coming from the company's domain. For example, would rather do business with someone with an e-mail address like [email protected], or [email protected]?
In fact, that's the biggest complaint with GMail and Android in the business world. Not enough native business support. And, that's fine for Google because there are more individuals in the world than companies, meaning more unit sales at higher prices. Problem for people like me is that cell carriers have heavily adopted Google's OS, which right now limits how much we can rely on Android phones in the work place. It's sad, because the hardware is technically awesome these days, and the OS itself has a lot going for it, but it's little things like the mail issue that show much of a babe in the woods Android is in the business world, and that makes it not quite ready for business prime time use... yet! It is getting there, though. Whoever wrote the Mail app is obviously an early business adopter who recognized the need, and as more people start to see things like what I've been able to do with it, albeit it's a workaround, I'm sure more business-savy developers will jump on the wagon, and make it easier to do more things conducive to "business" in the future. The ironic thing is that individuals are the ones driving Android because people with real jobs don't have time to dive in and figure out the workarounds that would show them the potential, you know?
I think Microsoft and a lot of the business world has realized that Google has not done enough to demonstrate an keen interest in the business world, and I predict that at the end of the year when Windows Phone comes back, it will likely come back with a vengeance and address all the stuff Android is lacking at the moment. After all, Microsoft ruled the business world for so long, they know what needs to be done. With the economies suffering, they've been smart not to try to bring something to market in an industry hampered by business spending freezes. But, the time is near.
Anyway, thanks for pointing me to the root file explorers. Will I need to root the phone before being able to use them to save those email account settings, or will they work on an unrooted device since I am only copying files? I ask because I don't want to go to the hassle to root and unroot again since I have to send the phone back to VZW when the new one arrives, does that make sense?
You have to be rooted to access the files using a file explorer.
When I send emails through gmail on my phone using the send as function I'm not getting anything like you are talking about in my emails. They show up as being sent from the account I choose not from gmail. However if you right click the email, select properties then open up details you see that it came from the gmail account but its buried in all the lines of code. And how many people actually do this? My clients that I work with don't really care where an email came from just that I answered. If I worked for a larger company like say Verizon than I could see that it matters but then again I'm not having that problem with gmail it works just as described for me.
xv-6800 said:
I think there may be a misunderstanding here. My phone has 2 apps. One is entitled Mail, the other entitled GMail. The GMail app only allows for GMail accounts. I am using the other Mail app. KZOODROID said he was forwarding his other accounts to a GMail account, which does NOT allow what you and I are doing with the Mail app. Not even logging into GMail via a web browser allows you to do this, because on the web replies still go with GMail text saying "Sent of behalf of..."
Click to expand...
Click to collapse
I don't know what I did, but mine no longer say "sent on behalf of..". I believe it was something I configured on the gmail settings from the website, not from the app on the phone, but the settings have carried over.
If I send email from my cox account, it comes to you from [email protected]. If I send you an email from my work address, it similarly comes from [email protected].
I use the stock gmail app for all emails. I've removed all else, exchange, mail, etc. So I know for a fact that gmail will work the way you want it to, its just been so long since I've set it up that I can no longer tell you what I did.
as far as copying your files from one phone to another, you will need to be rooted, and you will need a file explorer. This is something like ESFile Explorer from the play store. Its installed on your phone, not the computer. You shouldn't need a computer for anything, actually, after you're rooted. All of this stuff can be done with simple apps and your sdcard and your phone(s).
Re: a reply e-mail sent from a different address set up on your GMail account:
I've tested this many times over the the years, as well as again last night. Regardless of whether the message is sent from GMail on the web or the GMail app on the phone, the result is the same, GMail ALWAYS inserts that "on behalf [email protected]". That's part of their marketing strategy, and there is no option to remove that. Period.
If you look at a reply sent in this way in a REAL e-mail program, not a mail applet on your phone or a web browser, you see that statement plain as day. For example, below are 2 snippets of what you see when you view such a message received in Outlook. No right-clicking or anything, I just open the message to read it. One was sent from the GMail app on the phone, the other from GMail via a web browser. You cannot help but see this statement, because that's what Google wants people to see to further their market awareness strategy.
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Let's put this particular issue to bed, shall we? I am not criticizing anyone's use of this "feature". I am simply showing the facts of how it works. If the option works for you, fine. I own multiple companies, and personally, I don't want people to whom I send messages see some gimmick like that on any of my e-mails, nor do I want any of employees sending company messages like that either. And, many businesses obviously feel the same way.
Again, I am not here to criticize users of GMail. The "on behalf [email protected]" is undeniably inserted in any reply sent from a different address set up on your GMail account. The only reason I ended up hijacking my own thread is because someone suggested I use my GMail address for everything, and I stated why I preferred not to. A misunderstanding of the option's behavior came up, and I figured I would show how the option REALLY works so that anyone else who happens upon this thread doesn't get misled by Google.
So back to the original topic of this thread:
Thanks for the info on the file explorers. I think I better just re-enter the email account info again on the new phone. This is a warranty replacement issue, and it's not worth risking something going wrong on the phone being sent back, or Verizon seeing some trace that I modded it. I'm sure they would have no problem blaming me for the original problem with the unit, then sticking me with the cost, which would likely be that so-called phony $600 retail price. :crying:
xv-6800 said:
Re: a reply e-mail sent from a different address set up on your GMail account:
I've tested this many times over the the years, as well as again last night. Regardless of whether the message is sent from GMail on the web or the GMail app on the phone, the result is the same, GMail ALWAYS inserts that "on behalf [email protected]". That's part of their marketing strategy, and there is no option to remove that. Period.
Click to expand...
Click to collapse
I use a "real email program", both Outlook 2003 and Windows Live Mail and neither of them show "on behalf of gmail". It only shows the send as email account that I choose. Something is either wrong with the way you set up gmail to use send as or the email program you are using is doing it. Its not a conspiracy by Google as you seem to be the only one having this issue.
I wasn't here to start an argument with you. Check the image in my attachment and tell me if you see a "on behalf of" in there cause I can't find it...
LOL I didn't say it was a conspiracy. And, I doubt I am the "only one" that has this problem. ;-)
Google obvious does it for market awareness, which is understandable. As a company, they SHOULD try to brand everything they can, just like companies do.
Anyway, I used to use Outlook 2003, and am now on 2007. I also checked my GMail settings (again). The only options you have in regards to send as are:
When replying to a message:
Reply from the same address the message was sent to
Always reply from default address
And, I have the first one checked.
I don't want to continuer to beat this dead horse, but out of curiosity, in your Outlook can you see the From field in the spearate section above the message itself?
Aha! I just discovered that on January, 2012, Google added a new option that supposedly addresses the aliasing "on behalf of". Of course, it's not where you would think it is. It was added to the spot where you setup the Send As address to begin with. I will check it out.
If you know how to set up a basic mail server, there's also a simple workaround for you:
1) set up an smtp server, perhaps just in a virtual machine on a home computer, and then create the necessary rules on your router so that you can access it from the web.
2) Configure this smtp server to accept all your various email login credentials and send email from all your various addresses.
3) create a line in your /system/etc/hosts file on your phone to redirect smtp.gmail.com to your IP address at home. Do not modify anything for imap.gmail.com.
4) profit?
This should essentially force anything on your phone that tries to send any email from smtp.gmail.com (mainly the gmail app) to reroute to your own smtp server, which is now configured to send emails from any of your addresses.
xv-6800 said:
Aha! I just discovered that on January, 2012, Google added a new option that supposedly addresses the aliasing "on behalf of". Of course, it's not where you would think it is. It was added to the spot where you setup the Send As address to begin with. I will check it out.
Click to expand...
Click to collapse
Now I feel like an ass, I used Windows Live Mail on my laptop to test this, sent emails from all my accounts and never saw anything except the send as address and I never saw the "on behalf of gmail". So for giggles I sent a test message to my work account on Outlook on my desktop and there it was plain as day. Now why does Outlook show it but Windows Live Mail doesn't?
I feel like an ass, too, so don't worry.
When I sent that last message, I went in and set the "no alias" thing, then sent a message, and am STILL waiting for that test reply message to arrive. I wonder if it ever will, now that I set it with the new option.
I should clarify that the new "anti-alias" thing also adds other options, like whether or not you want the reply sent via google's servers or through your own. Problem with sending via your own is that Google only offers certain sending ports, which are different than those which my companies use, and Google only allows you to choose from 3 ports. So, that's useless to me. I opted to use the Google servers, but now I'm not sure if that throws yet another kink into things, because I am STILL awaiting the test message arrival. It's been 30 minutes now. So much for using the new feature for time-sensitive communication, never mind of the message is sent at all! ;-)
Related
I've begun to notice that Yahoo and Gmail have been telling me there have been access from Germany such as 195.124.9.241, which comes up as Verizon Germany and I see the word social hub in there somewhere too.
Unfortunately there have been spam email sent from my inboxes to my contacts and the times of sending email corresponds exactly to one of the times while "logged in" from Germany.
Question is, does Samsung really route all it's requested data traffic from users in the UK through Germany? And do you think my phone/samsung emails been hacked or what?
Thanks
same problem here... what is it???
i was curious about that and did a tiny amount of research and found out that verizon germany only exists for companies and government agencies and looking up the ip address gave me this: http://www.ip-adress.com/ip_lokalisieren/195.124.9.241 as a first result. it says that it is SAMSUNG SDS EUROPE LTD (nat-egress-g-01.fra.samsungsocialhub.com). so it seems that your account has not been hacked but that is an actual route for the social hub.
however, spam sent from your email address can still happen, depending on what you did with your address. if you ever posted your address openly on the internet, you are likely to receive spam, but also to be used to send spam. there are so many ghostmailers out there, that don't require your actual login credentials to use your address as a sender and also there are many apps on the market that request to many rights. simple free card games request the right to send sms, call, and read out your imei, contacts and existing sms. that is malware that is able to grab your contacts' information.
also, these days, people tend to care less about privacy, just have a look at the google+ threads and the dozens of people openly posting their email address for millions to read and for bots to grab. facebook and google live from selling your personal information as well.
in conclusion: by not being careful it might easily happen that you give your contacts' email addressses away to receive spam, and your own to send spam, but that does not necessarily mean, someone else actually has access to your google account or whatever email provider you use besides google. but since there is of course still a chance that your account might be hacked, you should still change your passwords for your email account and every site you use with that account (as people that read your inbox might have read what you do on the internet and got that password as well).
I just got the Photon this week, it is my first Android device (coming from a TP2 w/Energy rom).
At work I use exchange server with lots of folders. Incoming emails are automatically (by rule) moved into their respective folders. With my old phone, I can tell that I have a new email in one of the many folders because that folder will be bold.
With my new Photon, I setup "corporate mail" and I only get notification of new emails in the INBOX only. If I want to check for new emails in one of the folders, I have to click on each folder and check to see what is inside, this is ridiculous b/c I have about 20 folders! The folders do not alert me of new emails within them like my crappy wm 6.5 device used to.
FYI in the folder sync options, I set the folders to "Background, Default" already.
I'm hoping someone can tell me I did something wrong! I particularly chose this phone since its advertised as a "business" phone. Hopefully there is a setting for this email issue... Thanks!!
Depends
Hi, I'm a Sprint Launch Ambassador supporting the Photon. Are the folders that your emails are being moved to on the server or are they offline? If Outlook is automatically moving them to offline subfolders then the mail client on Photon has no way of knowing you have new mail. If the subfolders that Outlook is moving new mail to are online then let me know and I can do some testing on my own device to see if I can duplicate.
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
"Incoming emails are automatically (by rule) moved into their respective folders."
mattvalenz, I can confirm that every Android unit i've used has never alerted me for this.
My Sprint HR folder is set up this way. It never hits the inbox, hence no alert. This is an Android thing, but I'm not sure if there is a way to set up syncing properties of that particular folder to alert when the rule is used and it dumps an email there.
It's something I've never really looked into.
Other than that, since all 150+ emails a day from everyone else for me are so different, they all flush to my main inbox so I get an alert.
Beknatok said:
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
Click to expand...
Click to collapse
I've never known any Android device to mix Google and Exchange accounts. Even the Photon natively segregates Gmail from the Universal Inbox.
Do you by any chance have your Gmail account set up as POP? That is the only way it would even be conceivable that Gmail would end up in the Universal Inbox. At any rate, HTC Sense keeps all inboxes segregated... I wish the Moto UI allowed for this.
In response to the OP, I can give you this insight: I'm an Exchange administrator, and inbox rules such as you have set up are not supported by Android (or the iPhone for that matter), but Windows Mobile does have the necessary extensions to support Inbox rules. They're both Microsoft products, and proprietary at that
mattvalenz said:
Hi, I'm a Sprint Launch Ambassador supporting the Photon. Are the folders that your emails are being moved to on the server or are they offline? If Outlook is automatically moving them to offline subfolders then the mail client on Photon has no way of knowing you have new mail. If the subfolders that Outlook is moving new mail to are online then let me know and I can do some testing on my own device to see if I can duplicate.
Click to expand...
Click to collapse
They are on the server. If it helps any, my exchange server is hosted online (www.sherweb.com).
As a temporary fix, I changed the rule so that it "placed a copy" of the email into the respective folders. This keeps an email in the inbox, but it defeats the purpose of keeping my inbox clean...
Beknatok said:
If you're a heavy Exchange user, I HIGHLY recommend investing in Touchdown. It's expensive @ $20, but worth every penny. It is the best Exchange e-mail client out there and is extremely powerful. It also allows me to segregate my work e-mail from my personal e-mail (Gmail). Look into it, I believe there's a demo/trial that you can run with for 15 days.
Click to expand...
Click to collapse
Thanks, I'll give it a shot. Doesn't sound promising given the posts regarding the being MS proprietary-ness.
Outer Marker said:
I've never known any Android device to mix Google and Exchange accounts. Even the Photon natively segregates Gmail from the Universal Inbox.
Click to expand...
Click to collapse
You can if you use k9-Mail, but not by default, on which you are correct. My bad for not being clearer.
I'm glad to see that i'm not the only one with this problem.
My email server is comcast. We use cached exchange mode. No idea what the means. But I can use outlook on any network. The rules exist server side. I am able to see the new email in folders but I get no notifications.
Neither Touchdown or K9Mail are a viable solution. Touchdown is too expensive when I only get 5-10 (albeit important) emails a week, and I don't recall it really doing a good job of notifications. I tried K9 but it also does not properly notify, and it is EXTREMELY convoluted and difficult to use, and I'm a power user.
Why can't someone just write an app that watches those folders and notifies the user of email, or better yet why can't google just make their exchange app work right?
My evo used to notify me on subfolders. Not photon though.
Sent from my MB855 using xda app-developers app
I ended up purchasing touchdown. The price didn't bother me as I'm a heavy exchange user for my own business. The principal of the matter bothered me though-- Photon was advertised as a business phone yet it has such a simple yet important feature missing. I really regret purchasing the photon, wish I got an HTC phone instead.
Counting down the days my 2 years is up!
fusQer said:
I ended up purchasing touchdown. The price didn't bother me as I'm a heavy exchange user for my own business. The principal of the matter bothered me though-- Photon was advertised as a business phone yet it has such a simple yet important feature missing. I really regret purchasing the photon, wish I got an HTC phone instead.
Counting down the days my 2 years is up!
Click to expand...
Click to collapse
did u try K-9? open source and free
my sub folders send alerts
http://code.google.com/p/k9mail/downloads/list
Sent from my MB855 using xda premium
I'm looking for a basic but functional email app for pop and gmail. The only requirement is really support for pop accounts and gmail. Live account support would be a plus but not required. Also it needs to clean up after itself. Like when I delete an email instead of leaving it in the trash I want it to empty them. Don't want it to ever delete emails from server unless I specify it in settings.
OK. I just named a bunch of requirement. LOL
By the way, free or really cheap also. Whatever the default email app in Task 14 Fat is haa all my wanted options except for emptying the trash when I exit it or even if I could just press one button to empty all trash it would be great.
TIA
Sent from my GT-P7510 using one finger.
I've yet to find an email app on tablet that I would like. I use inomail on my samsung galaxy s2 phone but it doesn't work as well on tablet. I've tried k9, maildroid, moxier mail, kaitlen mail, enhanced mail, stock email and touchwiz. I want something similar to email app on my iPad but haven't found anything so far. All the email clients I've used works but I didn't like the ui.
Benzoman said:
I'm looking for a basic but functional email app for pop and gmail. The only requirement is really support for pop accounts and gmail. Live account support would be a plus but not required. Also it needs to clean up after itself. Like when I delete an email instead of leaving it in the trash I want it to empty them. Don't want it to ever delete emails from server unless I specify it in settings.
OK. I just named a bunch of requirement. LOL
By the way, free or really cheap also. Whatever the default email app in Task 14 Fat is haa all my wanted options except for emptying the trash when I exit it or even if I could just press one button to empty all trash it would be great.
TIA
Sent from my GT-P7510 using one finger.
Click to expand...
Click to collapse
Can I suggest an alternative that makes the gmail app better, and makes email much easier to work with?
Instead of having the app aggregate your different email addresses, have gmail do it. I have 7 addresses (work, school, personal, spam, other work, old, and really old). Gmail checks the pop addresses every 10 minutes or so, the others just forward. Then I set a filter for each (to:[email protected]) to tag it. Make the tags different colors. When you load up the gmail app, you'll see the tags (so you can immediately see which email address it's coming from). Advantages: 1) never mess with more than one email address no matter what computer/phone/tablet you use; 2) shared address book; 3) security; 4) ease of use; 5) awesomeness.
You know what? I've thought about it for a while now, so I'll make a how-to post about it. I'll link when I finish.
A how to would be sweet. I also use too many email addresses so this sounds like a wonderful idea. I've just been figuring out too too many thing lately to really want to hop about this without complete reference in one place. Thanks mate for the idea even if you dinner get around to the how to.
Sent from my GT-P7510 using one stinky finger.
Here I am asking this same old question again on yet another Android phone. Maybe I should just take a hint and get a phone with real exchange support yeah?
I have a Droid RAZR MAXX , about 30 minutes old.
Anyhow, apparently NO ONE uses exchange or I'm the ONLY ONE with this issue.
Press Settings
Press Accounts
Press Add Account
Press Corporate Sync
...
.....
What the **** am I supposed to do with just "Email" and "Password?"
Where am I supposed to enter my domain, my server, and the other options that go along with exchange?
Who approved this? This is even less usefull than just activesync, it doesn't work at all.
Anyone use exchange or understand where the mystery settings are?
**UPDATE** I THINK, I just lost about 80 IQ points when I found this. This could possibly be the saddest fail in exchange history..
https://motorola-enterprise.custhel...roid-razr-maxx-corporate-sync-email-settings?
Don't feel bad. I just returned a Galaxy Nexus because I was unable to get my Exchange account working. I figured out how to get all the info into the corporate sync settings and got excited when it said it worked. Alas, it refused to actually get any mail or sync any folders.
So I downloaded Touchdown. I was unable to even get that working with my Nexus. With the Maxx I still wasn't able to get it working with Activesync, but at least I can get it working with polling. I hate the idea of paying an extra $20 for Touchdown, but in the end I think it's probably worth it.
Wow. I knew the workaround, but had no idea they'd actually make that official. That's hilariously unprofessional. All the same, points to them for putting it up there when they knew people were having problems..
Sent from my XT910 using xda premium
Well.. So much for moto blur..
Sent from my XT910
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Szadzik said:
What the heck are you complaining about? Just enter the email and password and it will try to configure on the basis of that. If it is not able to do that it will ask for the server and other info.
Click to expand...
Click to collapse
Except when it doesn't, and just says it is unable to connect, offering no option to enter the server name. Have a look at the linked knowledgebase article.
Sent from my XT910 using xda premium
What is the section "Server settings" in Account settings for then? I am using the Exchange server on my RAZR from the first day I bought it. The corporate mail is excellent a reliable.
I set up the name of the server and login including domain name and password. The last option is proxy. That is all you need.
Wow... wish I'd known this before purchasing Enhanced Email. It's a nice program, but the only reason I needed it was because the stock mail program wouldn't let me set up my exchange email after the first OTA update from VZW.
Live and learn.
For some reason on the Maxx when you go into Corporate Account/Sync, there only 2 options
Email Address
Password
No other options are available. Menu button does nothing. Period. It wasn't until I stumbled upon the dumbest feature ever that I knew to use any current account that I have access to (NON EXCHANGE ONLY , i.e. YAHOO, HOTMAIL, GMAIL,) in order to get those options (Domain, server, etc, ) to appear so I could edit it.
Ludacris..
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
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onslaught86 said:
Some accounts work straight off the bat, others won't. Assume it's exchange version and server implementation to blame. The problem does exist, as evident by the Moto knowledgebase link in the OP, so he posts claiming people who can't set exchange up are missing something are, well, missing something themselves.
Sent from my XT910 using xda premium
Click to expand...
Click to collapse
On what planet does it make any sense to to input a yahoo.com email address and password to trigger server setup, domain etc, for an exchange server? Just to make those options visible?
I could never, even on accident could do a worse job in designing this software. And I'm an idiot.
Corporate Email Autodiscover
I would suspect that the reason you're only prompted for the email address and password is that newer versions of Exchange can work with autodiscover, if properly configured. That's why when you set up an account in Outlook 2010, it asks for your email address and password to begin with. It goes out and looks for the information from DNS for your domain, and automatically gets the mail server information.
My RAZR works fine??? what's your deal
Hey i just opened a Droid RAZR MAXX and turned it on and set up my gmail account then set up my exchange 2007 account.
Here's how( maybe your doing it wrong):
- First Unlock the device's screen.
- Press home key as many times as you want, but more than 0.
- Press the settings button. Looks like 3 little lines on top of each other. It is just to the left of the little house button.
- Select Settings by touching the gear icon. - bottom left.
- Scroll down to accounts and press it. (accounts that is)
- At the very bottom touch the words "Add account"
- Now touch the little blue stamp icon that has the words Corporate Sync under it
- Enter your microsoft exchange account email address in the box that is for Email address:
- Enter your password in the box that is for Password.
- Click next on the bottom right of the screen.
Now your droid will try to connect to your companies exchange server.
If it cant it will allow you to put in server and domain information.
You have to be patient, it could be 30 whole seconds or so before it prompts you.
- Enter your companies domain name in the domain box.
- Enter your microsoft user account information in the name and password boxes.
- Enter the name of your mail server w/ the domain name at the end ie. mail.yourDomain.com
- click Next.
If you have your information correct it will work. Else check w/ your admins. If you are your admin... try again.
Ya i have been using exchange for several years with moto android phones with no connection issues. My Razr has worked fine, like stated in post im running exchange 2003 which does not offer auto config for phones, you might be running a newer version of exchange which does have auto config setup but not setup right? If your running exchange 2007 or up make sure the auto config settings on server are right because if there wrong it will fill in the wrong info and not let you enter your own server info.
Sorry to dig up this old thread, but everyone seems to be so hard core about searching for solutions before posting new threads. So I guess, better to dig up an old one.
I am having a variant of this problem. I am setting up Office365 for my company as a replacement for onsite Exchange2007. I set up a new domain just to have something to play with in test/dev. The domain I'm using is set up for the Autodiscover that a few people alluded to above, just requires a few new DNS records. It worked perfect on my Xperia Play with Android 2.3.3 that I had prior to the Razr. I just put my email and password in and boom it configured. Not so with the Razr, I don't know if this due to the Razr not using the stock Android email application or just the difference between 2.3.3. and 2.3.6.
I found this thread on the Office365 support site:
http://community.office365.com/en-us/f/160/p/25689/118705.aspx
While *I* can make that work, being an admin and all, I think it's probably way too confusing for our end users. I can imagine a greatly increased support volume should we have to go down that path with IMAP servers. Or using the Motorola method in the link closer to the top the thread, which would probably work fine for connection to the onsite Exchange server, but is more dicey on Office365 since there is no "server name" per se.
I can't imagine that this issue is going to go away. A lot of companies are moving to cloud email and Office365 is a popular choice.
---------- Post added at 04:51 PM ---------- Previous post was at 04:02 PM ----------
OK, I was able to get it working.
First, I logged into my Office365 account with a web browser, going to my inbox and then in the upper right hand corner hitting the question mark and then from the drop down menu choosing About. This is described in the link I put in my last post.
Then I went to log in using the Corporate Sync. It failed and then came back and asked me for the server name and domain. For the server information I put in the information from the Host Address field on the box that popped up from the Help-About box in the last step,
listed as: Host address: https://*********.outlook.com/owa but leaving out the OWA on the end. I left the Domain blank and entered my email account as the username, and re-entered the password (Important-it was failing before I re-entered the password.). Then it worked, came back and asked me to set a screen lock code. Yay!
Hope maybe this helps someone else.
As long as this thread was dug up (thank you BTW), I thought it important to update my situation from what I had in the 2nd post.
It turns out there was an Active Directory (AD) configuration error on my account. I figured this out by looking at the log from attempts to connect using Activesync. This lead me to the Touchdown support website which then linked to another website. Basically my account didn't have permission to create devices.
Fortunately I have a good relationship with the AD admins. I was able to configure email on my device without issue using another users credentials. This told me it should work with my accounts. So I sat down with the AD admin and we compared permissions on the 2 accounts till we eventually found the differences.
Once my account was fixed I was able to get Activesync working using Touchdown. Unfortunately I couldn't get Auto Discover to work, but manual setup worked fine. Then I set up my account using both the built-in email client and Enhanced Mail (bought it for 10 cents during Google sale). It worked fine on all 3. Even download Moxier. Turned out, of all the options, I liked the interface and options most using Touchdown so I stuck with that.
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
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wingdo said:
Motor's corporate email client makes one assumption I wish they would not make. They assume your Exchange administrator has properly setup autodiscovery. If autodiscovery is properly configured (that requires a proper autodiscover.domain.com address) all you need is your email address and password and everything will work. This is a really bad assumption as most people who set this stuff up are idiots.
That said, after a failure to use autodiscover the client should eventually fail to a manual setup screen for server name, domain login etc.
Sent from my ASUS Transformer Pad TF300T using Tapatalk 2
Click to expand...
Click to collapse
I do have autodiscovery properly set up for my Office365 domain, it's no longer optional. Not even your Outlook client will connect to Office365 Exchange without autodiscovery working. As I mentioned before, there's not a server name in the traditional sense. Obviously, you can find A server name in the help-->about information when you are logged into the OWA version of Office365, but you couldn't drop that server name into a traditional Outlook setup and have it work.
My domain autodiscover works with other phones. In fact I just added a Windows Phone7 device to it last night and all I had to do was enter the email address and password. I pulled my Xperia Play out of a drawer last night and put it on the charger. It's been factory wiped and I'm going to run through the setup for my Office365 domain on it again. I just got busy doing other things last night like working out and watching the basketball game
Work Around for adding Corp Sync Account without using Touchdown
i had this problem when i went to create a Corp Sync account and did not see a place to type in the Server name ....there is a "work around" for adding a Corporate Email account without using Touchdown... type in your gmail account information let the app verify the account... once it is verified you can go back and modify the account ... you "should" see a box to type in webmail.ihostexchange.net...
Wow my iq dropped by reading this noob thread. Just open the email app click add account select other enter your email and password then press manual setup enter your domain and server your good to go it automatically syncs contacts and calendar.
Sent from my DROID RAZR using xda premium
So the company i work for has an Exchange (outlook) email server. I was trying to get my work emails sent to my phone but have had no luck. I just got off of the phone with At&t and they told me i need to upgrade my data plan to the Enterprise plan... I asked her what the difference between the both are , and she says " You get 1g more and you can have work emails sent to your phone." She couldnt tell me what you get other than the 1g of data... so has anyone linked their outlook account to their phone? ive searched the all mighty google and nothing leads to a solution.
You don't need enterprise plan. You should talk to your IT guys and see if ActiveSync is enabled on the Exchange server. It is required for stock email using Exchange.
Tdiliplane said:
So the company i work for has an Exchange (outlook) email server. I was trying to get my work emails sent to my phone but have had no luck. I just got off of the phone with At&t and they told me i need to upgrade my data plan to the Enterprise plan... I asked her what the difference between the both are , and she says " You get 1g more and you can have work emails sent to your phone." She couldnt tell me what you get other than the 1g of data... so has anyone linked their outlook account to their phone? ive searched the all mighty google and nothing leads to a solution.
Click to expand...
Click to collapse
Agreed you don't need an enterprise plan. I was able to get my work emails on my phone with out that plan. You just need to get some details from your IT department to get it setup on your phone.
elherr said:
You don't need enterprise plan. You should talk to your IT guys and see if ActiveSync is enabled on the Exchange server. It is required for stock email using Exchange.
Click to expand...
Click to collapse
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
edit* so i called and he told me that it is possible for me to get my emails, but that it wasnt supported by them so they couldnt give me any instructions. so i put the mailbox server name where it should go and then domain/username and password, tick use ssl and it says Checking incoming server settings... and for about 2 mins it shows this and then it says couldnt open connection to server... and also they said that ActiveSync IS enabled
Tdiliplane said:
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
Click to expand...
Click to collapse
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
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ThierryXN said:
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
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Click to expand...
Click to collapse
i hear you, halliburton has to make everything as complicated as possible i guess. i actually have all the info in my email client (domain, username, server, etc.) the it guy told me in his best english what to use (Mailbox server name, domain/username) but for some reason it will not connect to it...
* i even tried using the client access server name in the others place and it still wont connect...
ThierryXN said:
Again, you should try to get details from your IT department such as domain, username, server, etc. That information for iPhones should also work for Android. The IT department at my old employer (News Corp / Fox Media, so not some dinky fly by night company) had a "how to get email on your iPhone/Android" faq. You definitely don't need to change anything on AT&T's end.
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Click to expand...
Click to collapse
True, but I believe that the OP said the IT department won't divulge the info needed to set up email from their server. I had the same situation. My office will only allow it if it's iPhone. I got the same "not suported" bs that the OP got from his. I resorted to using the office's webmail access if I need to get in, and having certain emails automatically forwarded via filters. Royal pain. I also told them that if anyone ever needed to urgently contact me by email and I was out of the office, that it's on their heads.
It looks like the company (Halliburton) has a website you can go to to check your mail. Try using "whmail.halliburton.com" or "owa.halliburton.com" as the server address. Also make sure you put the user name as "halliburton.com/user".
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
xhepera said:
True, but I believe that the OP said the IT department won't divulge the info needed to set up email from their server. I had the same situation. My office will only allow it if it's iPhone. I got the same "not suported" bs that the OP got from his.
Click to expand...
Click to collapse
Yeah, I was mostly confirming that this is an IT issue and not something that he should change his AT&T account for.
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moorecomp said:
It looks like the company (Halliburton) has a website you can go to to check your mail. Try using "whmail.halliburton.com" as the server address. Also make sure you put the user name as "halliburton.com/user".
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1
UCKJ4 modem
Click to expand...
Click to collapse
My company has also said that they do not support Android but by using the web mail address for my online web access as the server I was able to get it to work.
Tdiliplane said:
The it department said that if it isnt a company phone i cant get my emails through it but again no one is giving me specifics as to why. They are making the switch from blackberrys to iphones, so if an iphone can get the emails should i be able to set something up?
edit* so i called and he told me that it is possible for me to get my emails, but that it wasnt supported by them so they couldnt give me any instructions. so i put the mailbox server name where it should go and then domain/username and password, tick use ssl and it says Checking incoming server settings... and for about 2 mins it shows this and then it says couldnt open connection to server... and also they said that ActiveSync IS enabled
Click to expand...
Click to collapse
Hmmm. Do they have iPhone users working already or are they still in the planning stages? My company was using Blackberry phones in conjunction with Blackberry Enterprise Server (BES) and turned off ActiveSync. BES acts as mail relay between Exchange and phone.
A few months ago our company allowed us to use our own phones and turned ActiveSync back on. Good thing -- I was ready to destroy my POS Blackberry.
If Outlook Web Access (OWA) is enabled you could always try Touchdown app on Google Play. I've heard good things about it but it is a bit pricey.
and using touchdown i get this
{
"lightbox_close": "Close",
"lightbox_next": "Next",
"lightbox_previous": "Previous",
"lightbox_error": "The requested content cannot be loaded. Please try again later.",
"lightbox_start_slideshow": "Start slideshow",
"lightbox_stop_slideshow": "Stop slideshow",
"lightbox_full_screen": "Full screen",
"lightbox_thumbnails": "Thumbnails",
"lightbox_download": "Download",
"lightbox_share": "Share",
"lightbox_zoom": "Zoom",
"lightbox_new_window": "New window",
"lightbox_toggle_sidebar": "Toggle sidebar"
}
it seems like it doesnt recognize the server address, but this is the one he gave me...
edit... so i got it to work using the OWA host name. WOOOHOOO thanks!
Tubifex said:
My company has also said that they do not support Android but by using the web mail address for my online web access as the server I was able to get it to work.
Click to expand...
Click to collapse
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
xhepera said:
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
Click to expand...
Click to collapse
My Exchange server uses the same name & IP address for OWA and ActiveSync. YMMV.
You will not get push email if you are using Touchdown with OWA.
xhepera said:
Well, I'm able to access the actual web mail interface, but are you saying that you can actually connect to the Exchange server by doing that? Does mail actually get pushed to you? Or is mail able to be synced?
Click to expand...
Click to collapse
That is how I have mine configured and push works great.
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
moorecomp said:
That is how I have mine configured and push works great.
Click to expand...
Click to collapse
Technically, true 'push' email with Exchange requires ActiveSync. OWA is not the same -- polling is required. Nitrodesk Touchdown document addresses this on pages 21 & 22.
http://www.nitrodesk.com/tddownloads/tdstartup.pdf
As a side note, Exchange OWA has a cool feature allowing you to log phone ActiveSync transactions for troubleshooting. Go to 'Options' in OWA (upper right hand corner of browser in Exchange 2010), and select 'See all options...'. You'll get a new page displayed with 'Phone' option on left panel. This will display all mobile deivices associated with your Exchange account. Wipe the device remotely, log email transations, etc. Fun stuff. Note that this is ONLY if you are using ActiveSync.
For all you experiencing issues with activesync
Go into your OWA ECP in your web browser and clear your list of past syncing devices it may help alleviate the can not open a connection to server issue in android. I know it sounds odd but it works for me occasionally to get my device syncing with my personal exchange server I run and manage.
Also if your company is using Activesync and iPhones are connecting your android phone shouldn't have a issue. Many companies use autodiscover also so upon typing in your e-mail into the e-mail app it should discover your settings. Also a helpful tool is located at: http://testexchangeconnectivity.com which may help get you connected.
Sent from my SGH-I777 using xda app-developers app
elherr said:
Technically, true 'push' email with Exchange requires ActiveSync. OWA is not the same -- polling is required. Nitrodesk Touchdown document addresses this on pages 21 & 22.
http://www.nitrodesk.com/tddownloads/tdstartup.pdf <snip>
Click to expand...
Click to collapse
Yes, "True" push. We use Activesync. The server address for setting up the Exchange/Activesync account on a phone is "owa.company.com". The OWA website to check mail is different, (http://owa.company.com). It is all the same server, just accessing different services that are running on the box. In this case the user was able to get it working by using owa.halliburton.com as his server address.
moorecomp
AT&T Samsung Galaxy SII
SGH-I777
ShoStock2-v3.1.2
UCKJ4 modem
moorecomp said:
Yes, "True" push. We use Activesync. The server address for setting up the Exchange/Activesync account on a phone is "owa.company.com". The OWA website to check mail is different, (http://owa.company.com). It is all the same server, just accessing different services that are running on the box. In this case the user was able to get it working by using owa.halliburton.com as his server address.
Click to expand...
Click to collapse
Ah. My bad. Thought you were NOT using ActiveSync.
Yes indeed, ActiveSync and OWA are provided on the same host in a typical configuration.
hey guys thanks alot for the help, i wish i would have known all this info before i bought the touchdown app, now my pockets are 20$ lighter lol