I don't know what the heck is going on with my HTC HD2, but the reboots are getting quite annoying.
Furthermore i noticed it happens when i utilize the cpu heavily.
Mostly with streaming video or playing games.
Have done multiple hard resets, rom updates and even custom roms but nothing seems to work.
Sometimes my phone even reboots(soft resets) after watching 5 whole seconds of youtube
So even directly after a hard reset the problem persists.
I'm totally confused right now(because i have tried everything i could do to fix this problem).
I am thinking could it be the battery not giving enough juice for the task? overheating ? or just faulty hardware?
what do you guys think?
because i noticed that the problem is happening more frequently over time.
Edit: it rebooted even in idle a moment ago (1th time) ???
Similar issue with youtube freeze and reset
I can validate your frustration. I am having problems with my HD2 freezing up as well and doing a soft reset on it's own. So the YouTube app opens up the HTC player and then it will play a few seconds and then freeze up. I also opened an MP4 movie file and view it with the HTC player and that also froze it. Last but not least, I have TomTom and that froze it after 15 minutes last night.
I have seen some postings that Tmobile and HTC will be releasing a new rom to fix some memory leaking issues so perhaps that might be it.
It started happening about a week ago for me. Please post any solutions you might find.
I am on:
OS v.5.2.21889
Mania v.2.5.20121412.1
ROM v.2.10.531.1 WWE
Radio v. 2.08.50.08.2
I have done some trail and error, played around with coreplayer and i noticed that when i set the video quality to FLV medium quality in the buildin youtube app in coreplayer i won't reboot that quick anymore, but after a couple of seconds it will eventually still reboot. If i set quality to high quality/high bandwidth i will reboot much faster (so this let's me think about some kind of memory leak/buffer overflow).
Furthermore luckly i don't have any problems with playing mp4 videos in coreplayer, i have tested this especially because of the youtube reboots, and it will keep playing for 1,5 hour without any problems, so maybe you could try coreplayer and see if that's a solution for your mp4 problem ?
But eventually it would be nice if these problems where sorted out so that the device will work like it is supossed to be
Already tried a TASK29 and a flashing a stock ROM from your SD card?
Ye, have tried task 29 (between each roms, i do use task to make sure that the phone is empty.) and when i went back to my 1.72 stock rom i did flash it from SD, but still no luck.
this happened to me today as i was logging onto the net. it did a full master reset.
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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lemonspeakers said:
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lol ? xD frustrated ?
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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hmm i only got the problem while i'm watching streaming video through 3g and on usb > active sync > pc data connection / some (cpu intensive) games
with wifi no problems at all, it plays youtube for more then a hour without a reboot, and i tested it multiple times to make sure), and booting is just fine without a single hickup
thompsd said:
Same thing happened to me after the unit froze. I pulled the battery, put it back in an it went into this continuous loop of starting up, going through the first couple of screens and then rebooting. What I eventually found to be the problem was that I had inadvertently bent one of the battery pins when I put the battery back in, not much but just enough to where it wasn't making contact. After I carefully straightened it out the issue was gone and it fired up as usual. I love simple fixes, of course this was after I task 29'd and reflashed which didnt correct the problem.
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Hey, thank you @thompsd. This was driving me crazy on my phone. I finally took it back to a TMobile store for replacement and they put me on the phone with support before they would issue a replacement. Of course I was bewildered when they had me take out the battery and put it back in (which I had done a zillion times) and the phone suddenly worked. The person on the phone told me that it was fixed because I had to keep the battery out for at least 90 seconds. This made absolutely no sense, but it was hard to argue with success. I walked out of the store with my head hung low in shame.
Tonight, sitting in an airport lounge waiting for a flight, I noticed that my phone was hung so I pulled the battery to reset it. When I put the battery back in and started it, the phone went into the reboot loop -- displaying the boot screen for a couple of seconds and then shutting down and rebooting. I pulled the battery for 90 seconds. 120 seconds, 5 minutes. No joy. Realizing that this solution made absolutely no sense in the first place, I decided to search around again.
I found your reply in this thread and looked at my battery contacts. One of them was bent. I straightened it out, put the battery back in and the phone booted right up. Now I realize that when I was on the phone with TMobile, I must have put the battery back in that one time in such a way that inadvertently straightened the pin.
Hi all,
I have (maybe) the same problem with my HD2 i.e. when it is "doing something", well not idle, it sometimes restarts itself and then usually will not get out of the cycle of crash/reboot untill I remove the battery and wait for a few minutes before starting it again.
This is always more frequent if I am using a serious application such as sat nav. It also has only happened when the unit is connected to power, either on my desk or in the car (different power sources), but disconnecting it from the power after the cycle has started doesn't help.
I have assumed from the symptoms that it is caused by overheating and so leaving it switched off for a period allows it to cool.
I have got a return packet from Vodafone to send it for repair but I am loath to do this as it is likely to take 10 days and I suspect I might either get a recon unit back or "no fault found".
Does anyone think this could be battery related? If so I would buy a 2nd battery and test it.
Cheers, Gordon
I can confirm having the same problem.
Using BattClock (which shows a.o. the battery temperature) I was able to establish that the resets and reset loops happen once the battery temperature exceeds 31-32°C.
Contacted HTC support and received reply that the phone qualifies for repair.
PS. My wife just suggested providing me with a cooler bag, so I can enjoy reset-free phone during summer heatwave...
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
Yesterday my battery charge got very low and shut the phone down. When I turned the phone back on without charging it kept rebooting time after time. I tried plugging the charger in but that didn't help. I took out the battery and put it back in and that still didn't help. I finally caught it when it was rebooting and pressed volume down and got the phone in bootloader to at least stop the constant rebooting. I left the phone on the charger and after about 1/2 hour I pulled the battery and put it back in and the phone was fine.
I am not wanting this to happen again. Maybe I will go back to an older ROM.
if i have some luck i will receive my phone tomorrow or the day after tomorrow.
i will let you know what has been repaired and if this solved the reboot problem.
today i received my phone back from the repair center.
The repair letter says that the display has being changed because it was not functioning anymore? (but when i sent the phone in the display was working like it should).
And the youtube problem is still there
Im having the same problem! i figure it was the battery overheating...or the rom or even probably a not compatible radio.....try to change all of these and is still restarting when ever it tries to connect to any data or internet usage. Ex. youtube, downloading of files from the internet, Remote Desktop even Microsoft My Phone still restarts.
even when i used to make/receive phone calls it would restart as soon as i picked it up to talk. but for this i had a solution witch as of now is working fine with out a problem.
if anybody else has this problem with the Receiving/making calls this should work.
1. Go to: Start/Settings/Connections
2. is the "TASK" tab choose "Manage Existing Connections"
3. In the "Modem Tab" has for options to choose from, normally is on "Auto", this was the problem. you would want to get it OFF AUTO.
4. Try all the other " voice Stream options Shown" and see witch one works for you without giving problems, and save. Im currently using "wap.voicestream.com." witch is the second option after Auto.
Well i hope this works for you guys if ur having similar problems, its actually work for me. GooD luck! hope this helps.
bitbank said:
I had similar behavior, but it was due to the new ROM release (4/28/10). I loaded the official T-Mobile release date ROM (2/19/10) and the problem went away.
L.B.
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is it possible for me to know where can i get this ROM??
(official T-Mobile release date ROM (2/19/10).
this week i will receive my phone back for the 2th time.
Hopefully they have found the faulty component of the phone.
I will keep you informed
So i just see this on my tablet saw it a few times i rebooted and it came off any ideas why it does that
Sent from TF201 or Sensation using xda premium
Oh I had the same problem as you before, a simple reboot fixed it completely for me. It happened while I was watching youtube.
I got that screen degradation a few times with the stock video player. I switched to a different player and it went away, so I assumed it was a problem with the video app.
If it happens in a lot of situations try a factory reset and see if that fixes it. Otherwise RMA it.
almightywhacko said:
I got that screen degradation a few times with the stock video player. I switched to a different player and it went away, so I assumed it was a problem with the video app.
If it happens in a lot of situations try a factory reset and see if that fixes it. Otherwise RMA it.
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i done that but it comes back like once in a blue i dont know what kind of issue is that goin on
Does this happen on everything you're doing on the prime, or just in certain apps?
Worse case scenario is some loose cable and you need to RMA I guess...
Hi, about 2 weeks ago my phone began to run into some rather odd problems which I suspect are all related and may or may not be to do with water damage as these problems started soon after i was at the beach and my phone got a little wet being in my pocket.
The first problem I am having and also the most critical is that part of the touch screen (just under the notification for about 5m) will not respond to any touches. This itself is not such a big problem. However after a random amount of time from when I boot the phone up the touch input kinda "moves up". For example, I click on the dock bar and it's as if I am click halfway up the screen. This of course makes the phone unusable to a large degree and the only way I can seem to fix it is by restarting the phone, which leads to problem two.
Now problem two is that the phone will continually boot loop until I connect the phone to a power source. I can still get into the hboot etc but not much more than that.
I suspect both, or at least problem two to be due to a battery problem and so I have ordered a replacement battery but that wont be coming for a while yet.
I've also tried several different roms, wiping the cache and delvik, re flashing the boot along with several hours of googling the problem but that came up with nothing related to my issue.
So any help or input someone could give me would be great, thanks in advance.
Seems like a hardware problem to me. If you still have warranty, send it in for repair.
Sent from my Legend using xda premium
agree
Yes I had the same problem too... I brought it to HTC Hong Kong (i live here) and had to pay them about 150 USD to get it replaced.. a while later it happened again and they fixed it free under the 3 month warranty. I just got it back and I really hope it doesn't happen again.
I have the same problem,What did you do at last? did the battery replacement solved your problem?!!
Hi, a week ago i bought new phone. Huawei Ascend G300. Everything was fine for a week but yesterday suddenly the phone freeze and i had to pull out the battery. After switching the phone on a screen for factory reset appears. Four lines of errors come up and the phone self formated itself. (error reading data, reading cache etc..). So i set it up again but it happens again today...First it was while i play modern combat 2. Second time when i was just scrolling thorough screens. Anyone know what can do this or how to solve it? (already formated SD card and phone manualy - will see what happens).
Anyway heres hprof error file which was generates after the crash and self format. Please someone who can read it and analyze, can you tell me whats causing it?
Thnx
Anyone?
I can't help, but I've had the same issue (twice yesterday!) myself.
In my case, the common factors to both hard resets seemed to be:
1. I was using Google Navigation (actively in one case, and in the background in the other)
2. The phone was connected to a BT hands free device in the car
3. The phone was charging (via car charger)
Those factors may or may not be relevant, of course. I have had the phone for just under a week, and all my data is on a 16GB SanDisc MicroSD card.
My phone is unlocked, and I was using a Three UK SIM.
In the first case, the Navigation screen went blank and the phone was unresponsive and required a battery pull, after which it simply behaved like a new phone or one which had been deliberately wiped using the Factory data reset option. (I didn't see any errors when I started it up - I *think* I was watching it all the tone, but I can't be sure).
The second time (having just about recovered all my widgets, phone settings, etc.), I was listening to a podcast. The progress bar on the screen reset to zero (so presumably it had time to react to whatever the underlying issue was) and then became unresponsive and required a battery pull. This time when I restarted it, I got something like 6-8 lines of yellow errors on the boot screen (which I wasn't in a position to make a note of) and we were back to the initial startup screen.
I shall be returning it to Vodafone as unfit for (my) purpose / faulty.
Julie
I send it to service and today I'll get it back. This problem is caused by faulty motherboard. Huawei stated that if you have this issue, immediately go and change your phone for a new one.
Sent from my HTC Wildfire S A510e using xda premium
Thanks for that.
Sent from my Nexus One using XDA
Hi All
I've seen lots of posts about random reboots etc on ICS, which looks like a software stability issue.
My problem is different and I was wondering if anyone has had the same!?
If my TFP has been left alone for hours (overnight), it will boot up and work ok for a while - say I'm able to watch a film on it on the train to work. However after a couple of hours use, it will randomly shutdown. It may be that when it boots, I can use it again, but it will gradually (actually quite quickly) get worse... to the point that when I try to turn it on, it only goes 5secs into the boot sequence before turning off.
I had this with ICS, and RMA'd it last week. Got it back yesterday and had it running long enough to install JB... but shortly after that had the same issue. So it's definitely a hardware thing.
It's being RMA'd again (next week) - and the issue has been escalated - so hopefully they can get it fixed this time!
Just wondering if anyone else has had the same issue? Or has any suggestions I can try over the weekend?
I've tried the usual - full charge, in the dock / out of the dock, cold boots, and numerous factory resets... none of which have improved the issue
Cheers