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Hi all, hoping you can help with a problem I'm having.
Basically, my Hero was fine, working perfectly, until I cleverly managed to lock myself out of it by getting the security swipe wrong too many times.
Long story short, I did a factory reset (had only got the phone that day so didn't seem like a big deal to lose anything).
I rebooted it, contacts came back down through google, everything fine. Then I started getting this message when connecting contacts to facebook or viewing the 'my contact card'.
android.process.acore has stopped unexpectedly problem, force close
If I log out of facebook then I don't get the problem, but I'd like the facebook functionality. When I'm logged into facebook some contacts display facebook info, some don't.
My first thought was a dodgy contact, but all the contacts are the same as the first time I sync'd with google, so nothing should be wrong there I hope.
Anyway, any ideas?
Same problem
Hello,
I am having the same problem. I also posted a question regarding this problem yesterday in the forum but up until now I have received any answers. I also send an email to HTC support but haven't heard from them yet. I suggest you do the same, this way they can't say that this is a one time problem ;-)
I was about to do a factory reset, but now I am afraid that this isn't going to solve my problem. My phone has been working without any problems for 2 weeks with a lot of facebook people synchronised to my contacts. I think that 1of the facebook contacts has some illegal character is its name or description and thus giving this error.
Spoke to soon. This is the reply from HTC. But it isn't that helpfull I am afraid ;-(
Dear HTC customer,
Thank you for contacting our Customer Support Center. We are dedicated to providing you with the best quality service and answering all of your questions and concerns.
Thank you for your feedback, please try to do a hard reset of your phone to see if that solves the problem. You can do this by:
1. With the phone turned off, press and hold the HOME and BACK buttons, and then briefly press the END CALL/POWER button. The reset process will start after a few seconds.
2. Wait for the phone to finish the reset process and then press MENU.
If this does not solve the problem there should be a ROM update for the Hero coming out soon which could contain a fix for the problem. Try the hard reset if it doesn’t work keep an eye on htc.com for the ROM upgrade for the Hero.
If the above steps do not resolve your issue, we invite you to visit the support area on our Web site. Please go to: http://www.htc.com/www/support.aspx
Or you can go to: http://www.htc.com/select_country.htm, select your country and then click on the Support tab.
You can also call our Call Center at: +46-85-055-6438 if you have further questions.
Thank you once again for your continued patronage.
Best regards,
Europe customer support team
HTC Corp. Global Service Division
http://forum.xda-developers.com/showthread.php?p=4412633#post4412633
http://androidforums.com/htc-hero/8275-new-htc-hero-issues.html
How bizarre!
Tried it now and no problem, fantastic!
From one of those links....
"Lots of people getting it - seems like it could be a Facebook api change if you look at that thread."
I guess with the hero being SO connected with the web, a lot more than just the phone can break things. Ah well.
Thanks deeren.
Problem also solved
Problem is also solved for me.
I'am happy I didn't do a reset yesterday evening
Hi All,
I am getting the same error message with a force close as my only option but it happens constantly! i do not need to push anything. It does not seem to ahve anything to do with contacts or facebook....
I have looked at all the threads and it oly seems to be people talking about facebook and contacts. Does anyone else get it that doe snot have faebook installed?
My phone was working fine till the other day when it first happened and now i can do nothing.....
Help a nubee please!!!!
I am on the phone to HTC support now... I will post my results... he wants me to do a hard factory reset though....
mytouch slide
i am having the same problem with android.process.acore and i have try everything in the phone and nothing seems to work. please if anyone knows how to fix write back. thanks.
Had this start happening to me today, immediately after I installed three updates from the market, Pure Messenger Widget, Titanium Backup and Fat Secrets. I don't think it was the latter two, I think it was Pure Messenger Widget. It was difficult to get that one to install, it took ages, and then it interferred with the download of the other two. Once I was through with the market the force closes started. Managed to shut the phone down but they came back, until I uninstalled Pure Messenger Widget. A few more reboots and it seems to be back to normal. I realize this is anecdotal, and I have no development experience so I have no logic to draw on here other than my own experience.
PeterMeulders said:
Problem is also solved for me.
I'am happy I didn't do a reset yesterday evening
Click to expand...
Click to collapse
hello
what u do to slove ur problem ?
thx
*Edited - Removed by poster*
Suddenly today my phone will not boot up, giving me the "the process android.acore has stopped ..." message. There are lots of forum threads suggesting possible causes and how to fix them, but none address the issue of when you can't switch on the device at all. I'm in an endless cycle of "force quit" and "the process android.acore has stopped". I'm at the point of having to factory reset, unless anyone can suggest anything please ...?
AidanBell said:
Suddenly today my phone will not boot up, giving me the "the process android.acore has stopped ..." message. There are lots of forum threads suggesting possible causes and how to fix them, but none address the issue of when you can't switch on the device at all. I'm in an endless cycle of "force quit" and "the process android.acore has stopped". I'm at the point of having to factory reset, unless anyone can suggest anything please ...?
Click to expand...
Click to collapse
Unfortunately I think a factory reset is your only option at this point. That's what I had to do when my phone was doing the same thing. Hopefully you have a recent backup to fall back on, however, be careful - do not restore any system data, that's where the problem lies.
Many thanks. I've performed a factory reset and successfully restored a Sprite backup made five days ago. But to my great disappointment I find that none of my programs have been included. Is this normal? All other data, settings, etc have restored fine, just no programs. I can of course reinstall them one by one since my market data is saved in the cloud, but is that normal with a Streak backup, that programs are not included?
Have no idea why your programs weren't backed up, sorry. I use Titanium Backup Pro, so my backups are complete.
Sent from a state of Serendipity
the process android.process.acore message...
Hi,
I get the message:
The process android.process.acore stopped unexpectedly. Please try again.
Force close
I am using a rooted Samsung Captivate Galaxy S Android 2.2.
not able to get anything to run on it without getting that message!
Can anyone help?
Thanks
Ed & Donna aka gramme
gramme66 said:
Hi,
I get the message:
The process android.process.acore stopped unexpectedly. Please try again.
Force close
I am using a rooted Samsung Captivate Galaxy S Android 2.2.
not able to get anything to run on it without getting that message!
Can anyone help?
Thanks
Ed & Donna aka gramme
Click to expand...
Click to collapse
Make sure you've backed up everything you want backed up and do a factory reset - it seems to be the only way to fix this. If that doesn't fix it, then try flashing a custom ROM, I know that will work - that's how I ended up delving into the custom ROM world
I have had the same problem today and just finished doing a HARD factory reset with samsung...DOESN'T work...still get the error message and will not operate. Finally called AT&T warranty department and they are sending out yet ANOTHER phone..this will be our 3rd refurbished phone.
If anyone comes up with a solution please let me know. I am going to play around for the next couple of days and see what I can come up with....
Thanks
Ed & Donna aka gramme
Like I said, they'd no solution other than flashing a new rom, be it stock or custom. I choose custom and learned I'd never depend on AT&T or Samsung again.
Sent from a state of Serendipity
Thanks, I used odin2oneclick and it put android 2.1 update 1 on the phone. Then I didn't have a clue how to get android 2.2 on the phone so I called samsung and they walked me through using kies mini. Now working and have it rooted once again.
Thanks again
Ed & Donna aka gramme
Sent from my SAMSUNG-SGH-I897 using XDA App
Every time I try and run the people application it force closes. This means trying to call some one I not got in my recent contacts is impossible. Anyone else had this issue? Cheers
This seems to be fixed by killing all processes in a task manager. Which seems off as a restart did not help.
I had the same problem when I first copied my contacts across to the new HTC Hero using Funambol. After some miserable hours with the new machine I decided that it was some corruption in the contact data causing the problem. So I did a factory reset to get rid of them again and it was fine again.
Then I read the manual and discovered HTC Sync this copied the same contacts across direct from Outlook and I have never seen the problem again - 1 month happy Hero using since then.
My Gmail has started acting up, and won't let me delete certain emails. I try deleting them on the NC, and the gmail app force closes!
Does anyone know how I can fix the problem?
silivrenion said:
My Gmail has started acting up, and won't let me delete certain emails. I try deleting them on the NC, and the gmail app force closes!
Does anyone know how I can fix the problem?
Click to expand...
Click to collapse
Are you trying to delete archived emails? That's when I had the problem. Had to delete from computer.
I'm trying to delete messages from the inbox. Some messages appear to sync once, but won't sync again ever, so if I try to delete, label, or archive one of these stuck emails, the app either quits or backs up. I can delete them from another device just fine, but those specific emails stay stuck and won't go away.
As a temporary fix, I'm using K9 until I can figure out how to fix it.
I'm having the same problem, rooted stock 1.1. I found that this only happens on emails that are marked as read. So if I mark the message as unread, then I can delete it just fine. This problem only occurs occasionally for me. Doesn't usually cause the app to quit for me, just fails to delete typically.
Hope this helps.
I've found Gmail to be very unstable on 1.1. I've switched to k9 and am happy with it.
I had this exact same problem on my rooted stock 1.1.
The issue did not appear until after I updated CWM from 3.0.0.5 to 3.0.1.0, including installing the kernel with ext2, 3, & 4 support. I was never able to determine with any certainty if the CWM update/kernel had caused the issue because even after restoring to a backup I had made prior to the update it didn't fix things.
I also tried uninstalling gmail and reinstalling it, but that didn't fix it either. I scoured the internet for a solution but couldn't find one. Eventually, I got so fed up that I completely restored to stock and took the opportunity to upgrade to Froyo. The problem did not carry over to Froyo, fortunately.
Nevertheless, this error shouldn't be happening on rooted stock 1.1 and it didn't for me for most of the time I used Eclair, so I'm not advising you to drop Eclair by any means. However, you might want to consider restoring to stock and starting over.
I noticed the same issue. Was not present when booted to Nookie Froyo on an SD card. I'm back to running the stock rooted OS, so I still see this GMail problem.
I'm just waiting for a good SD version of CM7 that has the market and soft keys preinstalled, preferrably that runs like it does on Nookie Froyo.
Anyone ever find a fix for this?
sent from my nook color using tapatalk pro
No, but the good news is that a stable release of CM7 (aka Gingerbread) is nearly upon us. I think pretty soon Eclair and Froyo will be obsolete as far as the Nook goes.
My solution to this was to mark as unread and then delete, the app no longer FCs if I delete that way.
However, not all emails seem to trigger this problem
hi all I am posting this as an "official" question in this section because it's a known issue and it's not been resolved. this issue was briefly (and by that I mean "very few replies") discussed in this thread: http://forum.xda-developers.com/showthread.php?t=1055407
I am wondering if anyone has come up with a solution or some more hints.
to sum things up:
- in a threaded sms conversation, upon sending AND receiving a message the small contact pictures (both yours and your interlocutors') flash one time (like if they were reloading: you can briefly see the grey android default "no picture" icon meanwhile). this didnt happen on elder builds, and when it happens the phone lags.
- it can happen from time to time that after this strange reloading the pictures won't load anymore and immediately after this, the app will loose sync with contact names too: you'll end with phone numbers anymore like if you had an empty phonebook.
I have found the culprit to be not the messaging app but the contacts app. when this happen, i "just" need to go back to home and tap the contacts app. sometimes it just displays a black screen, sometimes i get a FC message about com.android.process.acore. after pressing the FC button the app will restart and both contacts and messaging will return working normally (although still with the weird reloading thingy).
as far as things go it seems that
- hard resetting / wiping data does not help
- removing and re-adding the google account sync does not help
- it happens on 354 too
- not all users (very few, it seems) are affected by this
- there is no weird backup & restore voodoo procedure implied in the affected streaks
the small amount of users affected by this issue leads me to think we are, in some way, doing something wrong. any help would be greatly appreciated really. thanks in advance folks.
crashDebug said:
hi all I am posting this as an "official" question in this section because it's a known issue and it's not been resolved. this issue was briefly (and by that I mean "very few replies") discussed in this thread: http://forum.xda-developers.com/showthread.php?t=1055407
I am wondering if anyone has come up with a solution or some more hints.
to sum things up:
- in a threaded sms conversation, upon sending AND receiving a message the small contact pictures (both yours and your interlocutors') flash one time (like if they were reloading: you can briefly see the grey android default "no picture" icon meanwhile). this didnt happen on elder builds, and when it happens the phone lags.
- it can happen from time to time that after this strange reloading the pictures won't load anymore and immediately after this, the app will loose sync with contact names too: you'll end with phone numbers anymore like if you had an empty phonebook.
I have found the culprit to be not the messaging app but the contacts app. when this happen, i "just" need to go back to home and tap the contacts app. sometimes it just displays a black screen, sometimes i get a FC message about com.android.process.acore. after pressing the FC button the app will restart and both contacts and messaging will return working normally (although still with the weird reloading thingy).
as far as things go it seems that
- hard resetting / wiping data does not help
- removing and re-adding the google account sync does not help
- it happens on 354 too
- not all users (very few, it seems) are affected by this
- there is no weird backup & restore voodoo procedure implied in the affected streaks
the small amount of users affected by this issue leads me to think we are, in some way, doing something wrong. any help would be greatly appreciated really. thanks in advance folks.
Click to expand...
Click to collapse
I've the same prob. i was thinking it maybe from my rom (simple streak 1.2) but looks like its not.
yeah it seems to be an issue related to android 2.2.2 (I didn't have this problem on stock 318 rom). I have done some more tries yesterday but I didn't come up with a solution. I even tried to desync google account, remove all contacts etc, and create a new test contact with random picture, well as soon as I insert the picture the problem reappears.
I forgot to mention it in the op but go sms pro seems unaffected.
Contacts app in StreakDroid 1.9.1 does this as well.
I'm going to try and roll back contacts.apk, contactsprovider.apk and mms.apk from stock 318. I have checked the filesizes and they actually are slightly different.
well tbh I am 99.9% confident I will end up having to reflash my phone but oh well..
i'll report back!
EDIT: so here's the news. replacing apps didnt work. ROM 360 is still affected by the issue.
back to the drawing board...
Love this phone more than anything, but after fiddling around with it on the first day the camera app is no longer working. It worked initially for a few minutes then it would freeze up and crash all together. And no I do not have the Last Pass app that people say is causing the crash. I did a factory reset and its still not working. I assumed it was a software issue, but even after rooting and flashing a custom rom it's still not working. Probably going to contact HTC tomorrow, but was wondering if anyone else was having issues with the camera?
It's LastPass
I had the same problem.. If you have last pass installed. Launch it... go to preferences and disable auto fill apps
I'm having the same problem, and I do not have Lastpass. So please don't be useless and say it is that app. I do not have other apps installed to manage passwords, but whatever Android software is native to ATT does a good job at remembering passwords...
Somewhere else on the interweb someone said Line could be a culprit. Anyone???
teh_admiral said:
I'm having the same problem, and I do not have Lastpass. So please don't be useless and say it is that app. I do not have other apps installed to manage passwords, but whatever Android software is native to ATT does a good job at remembering passwords...
Somewhere else on the interweb someone said Line could be a culprit. Anyone???
Click to expand...
Click to collapse
Have you tried factory reset and/or Safe Mode? Those would eliminate the possibility that a 3rd party app is the culprit.
If those still don't solve the issue, I would recommend running the RUU. RUU will return all software to the stock image. So if the problem persists after RUU, I would tend to believe its a hardware issue.
I'm assuming you are running a stock device, but you haven't given that info. The problem with jumping onto an existing thread and saying "I have the same issue" is that the OP may/or may not have the exact same conditions as you (which is almost always not the case). And if you don't tell us the specifics, it makes it hard for us to help. For instance, the OP stated he tried factory reset, plus root and a custom ROMs (with no success) and we don't know if you did the same or not.