[Q] Is there a fix for these 3G connectivity issues? - Sprint HTC EVO 4G LTE

This is a difficult topic to search. anything with "3g, issues, connectivity, drop" brings up pretty much every thread possible lol.
I vaguely remember reading about people having problems with 3G not picking up/connecting a while back but havent heard much since.
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.

Sprint data isn't the best. That just may be the issue.

Dogie52 said:
Sprint data isn't the best. That just may be the issue.
Click to expand...
Click to collapse
Thanks for the quick reply.
I dont think its sprint in this case. my 3VO had no problems. My GF's 4s has zero problems. Neighbors Nexus has no problems either.

munsterrr said:
Thanks for the quick reply.
I dont think its sprint in this case. my 3VO had no problems. My GF's 4s has zero problems. Neighbors Nexus has no problems either.
Click to expand...
Click to collapse
Read about the various chipsets in the cells available, that will help understand why you see some throughout differences with other cells.
Sent from my htc_jewel using xda app-developers app

If you searched for an answer you would know that they are upgrading to lte so therefore lte phones wont work well until rollout is complete hence reason why older phones work better
Sent from my HTC Evo 4G using xda premium

munsterrr said:
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.
Click to expand...
Click to collapse
Mine does the same thing. I have to reboot it about 3 times a day. It really stinks. The data will work after a reboot. It seems like the mobile connection gets stuck with switching from off to on.
Im going to the Sprint store to figure out if its my phone or not.

bootny said:
If you searched for an answer you would know that they are upgrading to lte so therefore lte phones wont work well until rollout is complete hence reason why older phones work better
Sent from my HTC Evo 4G using xda premium
Click to expand...
Click to collapse
Thanks for the heads up buddy :good:
I would understand if the Network Vision changes would affect everyone in an area. Not a specific phone. Like I said up above, a Nexus sitting right next to my phone all day yesterday never dropped 3g.

waterbound said:
Read about the various chipsets in the cells available, that will help understand why you see some throughout differences with other cells.
Sent from my htc_jewel using xda app-developers app
Click to expand...
Click to collapse
Makes sense. If that is the case though. Arent S3 users out of luck too with this?

Don't think it's the chipset necessarily. It will happen to me when I'm at 4-5 bars , then just drops, and gets locked out. Normally if I flip the network on and off a few times it will turn back on, but sometimes a reboot is needed.
Maybe I'm wrong, but doesn't seem like it is the network or the chipset. No?
Sent from my EVO using xda app-developers app

I was having 3g issues. Come to find out its the lte radio. Turned off my lte radio by network mode and made it cdma only. No problems since.

munsterrr said:
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.
Click to expand...
Click to collapse
gregfink said:
Mine does the same thing. I have to reboot it about 3 times a day. It really stinks. The data will work after a reboot. It seems like the mobile connection gets stuck with switching from off to on.
Im going to the Sprint store to figure out if its my phone or not.
Click to expand...
Click to collapse
I have this problem sometimes when I turn off mobile data and turn on wifi at home then leave and turn off wifi and turn on mobile data but it won't turn on. Turning airplane mode on then off to reset the radios fixes it for me.

Thanks for the applicable replies everyone.
I just wasn't sure if I had missed a "fix" before I picked this up. The silence on the subject had me wondering. Guess we can only hope for an update/patch in the near future. Not a big issue but an annoyance.

Mine's been acting up the last 3 days or so. I used to run it all the time in LTE/CDMA mode. And that was fine for a month.
But being in one of the first LTE markets, that doesnt work anymore. It flashes turning on.. very quickly disconnected, then turning on.. over and over. If I put it in CDMA only, 3g pops right on and it's no problem.
One of my coworkers in another part of town is still on lte/cdma with no problems. I went to the sprint store to verify it was just them working on things and they said it was, and the employee had the same issue with her phone.
They said by all means, if it still doesnt work come the 15th bring it back in but at this point.. Just a waiting game i believe. Also, since my coworkers is still working that should mean I'm going to see LTE, and he probably won't right off the bat.

I also had connection issues when using the "LTE/CDMA" setting. Switched to "CDMA only" and it connects reliably, now.
As others have said, I imagine it's because it's trying to connect to towers that are being tested and can't. Switching to "CDMA only" prevents it from trying to connect to these towers.

Funny. It is backwards for me lol.
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I've been having a ton of problems with this too. Constantly seems to be dropping even though I have full bars; does it on WiFi too. I'm switching over to CDMA only and will see if that helps me out. Hopefully we'll be seeing LTE here in St. Louis before to much longer.

i don't have any trouble with the wifi dropping out, but right on par with what everyone else is seeing on the 3g. except that the only way i can get mine to come back is to reboot.

dangle79 said:
i don't have any trouble with the wifi dropping out, but right on par with what everyone else is seeing on the 3g. except that the only way i can get mine to come back is to reboot.
Click to expand...
Click to collapse
This is exactly what happens to me. Wifi, no problems. 3g - reboot about 2-3 times a day to get it back. Mobile network just gets stuck on "turning on"
At least I know its other people now, so I don't try to return the phone and then get even more pissed when I get another one doing the same thing.

gregfink said:
This is exactly what happens to me. Wifi, no problems. 3g - reboot about 2-3 times a day to get it back. Mobile network just gets stuck on "turning on"
At least I know its other people now, so I don't try to return the phone and then get even more pissed when I get another one doing the same thing.
Click to expand...
Click to collapse
that's where i'm at. i've read elsewhere that the OG EVO had a similar/same issue when it first came out that was soon corrected by an update. buddy with a Bionic on VZW said he has a similar problem on it when he first got it, then an update fixed.
i'm new to HTC so i don't know how anxious to get for an OTA. samsung was absolutely horrible with my Transform. Got Froyo like 4 or 5 months after promised
in the meantime i might try this to disable smart-sync which actually links back to here. but that's how i came across it
http://www.pocketables.com/2012/06/how-to-turn-off-smart-sync-on-your-htc-sense-4-0-device.html

Try turning off WiFi when it's not in use. It worked wonders for me.

Related

[Q] San Diego / So Cal - anyone else having major data problems

Anyone else in San Diego or Socal having major data issues. Started around 9pm 4G icon but no data. I've rebooted several times including removing the SIM card. I'm now getting now data icon with occasional 1x. Just wondering if it's the network or my phone.
failsaf3 said:
Anyone else in San Diego or Socal having major data issues. Started around 9pm 4G icon but no data. I've rebooted several times including removing the SIM card. I'm now getting now data icon with occasional 1x. Just wondering if it's the network or my phone.
Click to expand...
Click to collapse
I am in the same boat, everything you are going through is exact on my end as well and I have rebooted, changed kernels. No luck.
frodsteamin2 said:
I am in the same boat, everything you are going through is exact on my end as well and I have rebooted, changed kernels. No luck.
Click to expand...
Click to collapse
What are are you in if you don't mind me asking? I was up in Rancho Bernardo earlier this evening and everything seemed fine. Started noticing issues when I got near Kearny Mesa/Tierrasanta.
I have the same problem here in LA, just shows 1X.
failsaf3 said:
What are are you in if you don't mind me asking? I was up in Rancho Bernardo earlier this evening and everything seemed fine. Started noticing issues when I got near Kearny Mesa/Tierrasanta.
Click to expand...
Click to collapse
Oh forgot to include location, I am in lakeside which always holds really good 4g and like you said between 9-10pm I looked down and see 1x but it keeps going in and out as I type this.
Note: looking at perfect storm thread in development others are having issues across the US of A. So looks as if it's widespread enough that must be VZW issue, at least for some of us.
mobile network type cdma 1xrtt
marcocb8 said:
I have the same problem here in LA, just shows 1X.
Click to expand...
Click to collapse
I'm so happy I'm not alone. I just finished flashing the stock PGIMG05.ZIP file found in this forum and when it booted up it said, "mobile network type cdma 1xrtt." Now, I'm on 1x. What gives?
I'm in Santa Monica, CA, and am stuck on 1xRTT. Definite inconvenice, but not the end of the world. At least I can still make calls and do SMS.
Is this just SoCal, or the whole state/country?
Thanks guys. Looks like there are a few reports from various regions of the country in the CM7 thread as well.
failsaf3 said:
Thanks guys. Looks like there are a few reports from various regions of the country in the CM7 thread as well.
Click to expand...
Click to collapse
Do you think trying a different radio would help? That's a whole reason why I flashed over to stock, because the previous radio leaks were giving me problems.
Looks like it's probably a Verizon network issue. I'm on stock radio FWIW.
I am in the same boat in my location. The 4g icon went off for a while, and all of a sudden its just a 1x icon. I restarted my phone, to no avail.
So far I can receive and place calls, so that's good.
Here's what I'm running. Does anyone see that the error could be on my part?
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Im in Northern California, San Bruno to be exact, and Im not even getting 3g right now, usually 4/5 4g...
Droopie28 said:
Im in Northern California, San Bruno to be exact, and Im not even getting 3g right now, usually 4/5 4g...
Click to expand...
Click to collapse
I'm in Phoenix, Arizona. I don't see anyone else having problems in Phoenix with 1x. I can't be the only one.
This was just posted by: Wakestrong and it works!
Link to thread is here>> http://forum.xda-developers.com/showthread.php?t=1052727
As most are aware both the LTE network and eHPRD are down (a special version of 3G for the Thunderbolt only). To get 3G data back you just need to change your settings back to the normal 3G network. Here are the steps:
Dial ##778# and hit send
A pop-up window named EPST will show up giving you 2 choices: View Mode and Edit Mode. Pick: Edit Mode.
Enter the Password: 000000
Go down to Modem Settings and pick “Rev A“
You’ll want to choose enable and click OK, hit the menu button and then press “Commit Modifications.”
I hope this helps anyone that is left in the dark by this outage.
edit 2 suggested by NDK: one more step guys, if you are on auto cdma/lte settings, you might have to go in to
*#*#4636#*#* and select EVDO only to get 3g.
My thunderbolt worked on auto cdma/lte but this may cause less conflict.
Same here in Honolulu, HI. At 1x here since this afternoon even in 3g only area's. It's weird that the whole country is experiencing this.
Jackel21 said:
Same here in Honolulu, HI. At 1x here since this afternoon even in 3g only area's. It's weird that the whole country is experiencing this.
Click to expand...
Click to collapse
Now my signal to make calls is gone. I can't even call 911. Lol
Sent from my rooted Thunderbolt with Das BAMF Remix Xda premium
El Cajon, sketchy 3G, no 4G over here.
Peoria, AZ stuck on 1G since last night. It's a Verizon issue guys. No need to try and change anything.
Rancho Cucamonga all 4g cylinders firing finally . Nah jk no 4g since 7 pm last night. I did notice right before my battery got really hot
Sent from my ADR6400L using XDA Premium App
Detroit
No data except 1X here in Detroit, which has a very strong 4G signal. I can confirm my company has a traditional 3G repeater and I cannot connect to that either (which i normally can). I guess I will wait it out but I was afraid my DAS BAMF kernel could have been the culprit (Thank God its not, I love DASBAMF!).

My rezound drops 3g at random moments.?

Hey folks,
I have been checking all over the web, and have not found enough useful info. My 3g signal drops out at random times when I know I have a good signal. I have put it in only cdma mode. Done all the other stuff, and it still does this. I live in a no 4G area, and never had problems like this with my incredible. I am afraid it is my phone, but I think it is the network. I haven't rooted yet because of this. Has anybody else had this problem? All responses are welcome. Thanks
Sent from my ADR6425LVW using Tapatalk
Some people are saying that since our connection is verified with the sim card that it is a network problem caused by issues Verizon is having. Watch the web when people state they have 4G issues and you are probably going to see 3G outages at the same time.
http://forum.xda-developers.com/showthread.php?p=20363710
This may help you. Whenever there is an outage this lets me get 3g at least
sent from my newly unlocked Rezound
I'm having the same issue...3G only area though being restricted to 1x where I should deff have 3G...
I should add that evdo is extremely slow at changing from 3g to 4g but if you're not in 4g coverage I had more reliable 3g using evdo.
sent from my newly unlocked Rezound
Ugh, I'm battling with this issue as well. Rebooting doesn't get my 3g back. Is this a software issue? I'm rooted with a custom kernel/rom, but I had this issue stock.
AtLemacks said:
Some people are saying that since our connection is verified with the sim card that it is a network problem caused by issues Verizon is having. Watch the web when people state they have 4G issues and you are probably going to see 3G outages at the same time.
Click to expand...
Click to collapse
This. I read in our forums that because LTE phones use a SIM card, they have to go through a type of verification process with the network to latch onto LTE signal. As a result, when this is happening the 3G signal bottoms out because the phone is trying to latch onto LTE. The same is true for going from LTE to EVDO as well.
Something along those lines, at least
JeramyEggs said:
Hey folks,
I have been checking all over the web, and have not found enough useful info. My 3g signal drops out at random times when I know I have a good signal. I have put it in only cdma mode. Done all the other stuff, and it still does this. I live in a no 4G area, and never had problems like this with my incredible. I am afraid it is my phone, but I think it is the network. I haven't rooted yet because of this. Has anybody else had this problem? All responses are welcome. Thanks
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Have you tried replacing the SIM? If at all possible try walking out of Verizon without them activating the new SIM. Seems when ever I'm at a Verizon store someone is always waiting to have a 4G device activated. I had one instance with a SIM swap that took 30 mins @ the store. Now I just ask for a SIM replacement and tell them that I would activate via phone support when I get home. In my past experience, activation happen a lot faster away from a Verizon store loaded with queued activation requests.
Sent from my ADR6425LVW
I've had this issue since the Vigor came out. In 3g, I'd lose data completely. Only a reboot or airplane mode would fix it. I had new Vigor sent to me and the same problem. I've been through several sim cards ( I switch between my Vigor and Nexus often). I've talked to VZW more times than I care to mention and they've had no answers for me. They even sent techs to my area to see if it was a network problem. No luck. Just have to live with it I guess. My nexus doesn't do it. Still prefer the Vigor though.
Sent from my Vigor
I had the same problem...3G dropping randomly thoughout last weekend. I thought it was my Rezound so I activated my Droid Razr. Same thing. I'm in Southern Oregon. I called the local Verizon corporate store and asked if there were 3G problems and they didn't know. I think they really are a bit brain dead anyway. I can say I've two of their top line phones phones and both losing 3G once or twice an hour was really pissing me off. I NEED data, I was ready to cancel my service (unlimited data) and go with Sprint but thought better of it as I'm getting 3G constant now. Maybe Verizon has worked this out, I sure hope so.
I run juicedefender, which kills data when screen is off. I wonder if this has to do with it? Doesn't happen often, 3g will come on without a reboot after a few minutes.
PokerMunkee said:
I run juicedefender, which kills data when screen is off. I wonder if this has to do with it? Doesn't happen often, 3g will come on without a reboot after a few minutes.
Click to expand...
Click to collapse
I really do not think Juicedefender is the problem. I have BatteryCalibration (need to be rooted) and never had a problem. I haven't read anything about Juicedefender being the issue. I think it's Verizon, in fact with 2 phones having the same dropping in and out of 3g I sure of it.
Also a few minutes is not even close to acceptable to wait for data. I need data constantly, if your using Google Nav and you lose data your toast, streaming music your toast and I can think of a ton other reasons 3g should never be lost.
Most of Sunday and today I have not had an issue...makes you wonder.
I was using juice defender. I was also having problems with dropping 3 and 4g. Try not running it. Since I stopped I haven't had any drops.
sent from my newly unlocked Rezound
I have the same issue every so often. If the OP switched his search to say Verizon Galaxy Nexus, he'd find plenty of useful info. Hence why I'm back to the Rezound...
Sent from my Rezzy 'cause I sezzy!
Screenshot from my Rezound showing 1x data.... It hardly ever holds 3g..
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Mine does the same thing. Sometimes reboot fixes but not always
Sent from my Rezound using xda app
My problems cleared up after I rooted, and ran the ##778# from dialer. I put it back on evdo, because I don't have 4g in my area. Had one drop of data in like a week. Damn 4g radio's in the sticks.(lol) I think it is more on Verizon's end than on our phones. Wish I could be more help.
Sent from my ADR6425LVW using Tapatalk
JeramyEggs said:
My problems cleared up after I rooted, and ran the ##778# from dialer. I put it back on evdo, because I don't have 4g in my area. Had one drop of data in like a week. Damn 4g radio's in the sticks.(lol) I think it is more on Verizon's end than on our phones. Wish I could be more help.
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
What does that do?
Sent from my Rezound using xda app
From my understanding, it connects thru evdo. The Resound tries to connect thru 4g first, struggles, forcing 3g off, and in the process drops data. I take no credit for this. Pwned posted the link I think. You would get a better understanding if you read the link on page one. Hope that helps......
Sent from my ADR6300 using Tapatalk
Awesome. Going to see how it does. Just changed it.
Sent from my Rezound using xda app

3G Connection problems in NW Houston

I spent some time in Northwest Houston recently and my 3G connection acted awfully strange. If I opened settings, it would frequently say "disconnected" under mobile network and would not sync gmail, open web, etc. It would frequently try to connect and stay on for a short bit (very slow connection) but go away again quickly.
I updated profile, prl, rebooted multiple times, but finally just gave up while I was there. Most of the time this was happening, I had 4 or 5 bars of signal and could make phone calls without any issues whatsoever.
Is this a Sprint Network NW Houston issue or is this an EVO LTE issue?
I did switch the network to CDMA only hoping this would help and it made no difference.
from what ive been reading this is common for locations that are doing work on getting the LTE upgraded on that tower. Phone is not the issue. I have seen similar stuff around here in Boston. Could be a good sign i am thinking.
kenneu said:
I spent some time in Northwest Houston recently and my 3G connection acted awfully strange. If I opened settings, it would frequently say "disconnected" under mobile network and would not sync gmail, open web, etc. It would frequently try to connect and stay on for a short bit (very slow connection) but go away again quickly.
I updated profile, prl, rebooted multiple times, but finally just gave up while I was there. Most of the time this was happening, I had 4 or 5 bars of signal and could make phone calls without any issues whatsoever.
Is this a Sprint Network NW Houston issue or is this an EVO LTE issue?
I did switch the network to CDMA only hoping this would help and it made no difference.
Click to expand...
Click to collapse
There was a 3G outage yesterday afternoon that caused all of Houston 3G to fail. It was fixed around 1400.
That's standard Houston as of late. It varies. The past few days have been better, but last week was awful. Couldn't hold a 3g connection at all. Probably related to the tower upgrades.
muffinhunter said:
That's standard Houston as of late. It varies. The past few days have been better, but last week was awful. Couldn't hold a 3g connection at all. Probably related to the tower upgrades.
Click to expand...
Click to collapse
hopefully it is related..... I've been bouncing from 1X to nothing all morning.... (by the beltway and 290)
edit: although when it shows nothing (no 1x or 3g), if I look at the Mobile Network Type under settings, it says CDMA - eHRDP (sometimes 'unknown')
I live NW of Houston, but work on NE side. Just connected to LTE a few times at work.
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Sent from my EVO using Tapatalk 2
LMMT said:
I live NW of Houston, but work on NE side. Just connected to LTE a few times at work.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Where on the NE side? I live near and always around the NE side of Houston.
saaggee said:
Where on the NE side? I live near and always around the NE side of Houston.
Click to expand...
Click to collapse
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
LMMT said:
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Oh ok. That's about 25 mins away from me so I know I won't be picking up that signal. I hope they flip the switch all over the city soon though.
I have a terrible signal at work. Data is completely unusable on 3g (typical Houston). When I can connect to 4g, the signal is still weak, that part doesn't change, but data speeds are way up.
Sent from my EVO using Tapatalk 2
saaggee said:
Oh ok. That's about 25 mins away from me so I know I won't be picking up that signal. I hope they flip the switch all over the city soon though.
Click to expand...
Click to collapse
Let's hope so.
Sent from my EVO using Tapatalk 2
I can't wait. came from tmobile to get unlimited data, and ended up with useless data.
Sent from my EVO using xda premium
antiparadigm said:
I can't wait. came from tmobile to get unlimited data, and ended up with useless data.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I just came from TMobile 2weeks ago to this mess sprint calls 3g i dare TMobile edge network is faster. Even you get throttled at TMobile is still faster than sprint 3g it make no since. I'm praying lte
come soon cause i don't wanna pay the Termination fee ,there's no way in hell i can see me having theses slow speeds two years bettet yet a month its really bad . Coming from 5.6mbps download speeds 0.12 are you ****ing kidding me i thought i was getting punkd. Called sprint just to clarify this was reality.
Sent from my EVO using XDA Premium App
I tried to explain it here
LMMT said:
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
homestead gets LTE before galleria? ughhh.
/bitter office worker with slow 3g in galleria area.
muffinhunter said:
homestead gets LTE before galleria? ughhh.
/bitter office worker with slow 3g in galleria area.
Click to expand...
Click to collapse
Yeah, LTE was in and out, for just that one evening. Haven't been able to connect since. That whole area, where I work, is completely neglected by Sprint. When you do get it, let us know.
Sent from my EVO using Tapatalk 2

How can I get Sprint to respond to this slow data?

I've been calling every day, every day they tell me no data outages in my area. Have another Sprint user in my building getting same speeds. I've resorted to installing a 3G roaming PRL because they simple won't do anything about it. Before 9/4 the data was fine, slow at times, but I could at least stream Pandora, etc...
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Sorry that's so hard to see... but it's less than 100kbps download on almost ALL of them... It's slower than 56k modem most of the time. I have 3G symbol with 4/6 bars and never had bad data like this in the location before 9/4/2012.
Well you could hold your breath or move to city with lte... Jk but yeah I feel ya on the slow data.
Sent from my Genesis that does what Nintendon't
Ever heard of "Sprint Vision"? Maybe its happening in your area now.
via EVO.
This is usually what happens when you contact Sprint for issues:
A Speedtest screenshot would've done this justice .vs the off centered text.
Sent from my EVO using xda premium
Blackcircle said:
Ever heard of "Sprint Vision"? Maybe its happening in your area now.
via EVO.
Click to expand...
Click to collapse
Is it common that when the roll out vision data speeds go to crap before they get better? It's funny as it only seems to be in this 2 mile range around my work. By my house, I'm getting 3G speeds above 1400kbps (which I've never got before). I've told Sprint that, told them that I've updated my profile, basically told them everything and that I just want them to tell an engineer despite what their system shows, that their is slow data in this address range... Still nothing.
Guess I'll just get my contract terminated for roaming...
Genjinaro said:
A Speedtest screenshot would've done this justice .vs the off centered text.
Sent from my EVO using xda premium
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A speedtest is ONE run. This is a speedtest export of MANY runs.
fldash said:
A speedtest is ONE run. This is a speedtest export of MANY runs.
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In the Speedtest Application, just hit the "RESULTS" tab below & it'll give you every run, (date + time, download, upload & ping)
I'm well aware of that, but I wanted more results than that displays, so I exported to CSV. I've fixed the first post so it was better formatting.
fldash said:
Is it common that when the roll out vision data speeds go to crap before they get better? It's funny as it only seems to be in this 2 mile range around my work. By my house, I'm getting 3G speeds above 1400kbps (which I've never got before). I've told Sprint that, told them that I've updated my profile, basically told them everything and that I just want them to tell an engineer despite what their system shows, that their is slow data in this address range... Still nothing.
Guess I'll just get my contract terminated for roaming...
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I have read that speeds can be affected during the switch over. In my personal experience, it also depends on geographic location. I live in Lake Worth FL, I get 2mb down and almost 900kb up from my house on 3g. Now, I work in North Miami Beach, I'm lucky if I get 100kb down and 3 kb up down here, even on 5 bars. This is even before the LTE rollout. Just because you have a good signal, doesn't mean your data will be fast. I think some areas may be over subscribed, they just don't have the bandwidth available for all their devices in some areas. Hopefully this will get better as they rollout LTE in my area.
If they are upgrading to vision it would be more likely that your speeds would fluctuate rather then stay at a constant low. They may be repairing towers in that area and pushing the load onto remaining towers. That essentially cripples available bandwidth. Had to put up with a similar issue for almost 3 straight months. They should tell you if there are any repairs or improvements being done. Have you tried having your call escalated?
Call customer retentions. Quit messing around with the customer support people who have no power
Sent from my EVO using Tapatalk 2
Rxpert said:
Call customer retentions. Quit messing around with the customer support people who have no power
Sent from my EVO using Tapatalk 2
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+1 on this. That was going to be my recommendation as well.
CR will probably credit you which looks like you are entitled with the crappy service. And yes, data gets worse during NV upgrades, especially when they are working on the backhaul to the towers. It gets worse before it gets better then you will know its almost time to light up LTE. in short, nothing much more you can do other than leave Sprint but I'm thinking it will be regretted in the end.
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When you say respond what exactly are you wanting them to do?
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Quis89 said:
When you say respond what exactly are you wanting them to do?
Sent from my EVO using xda premium
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Uh, fix it. No one should have data this slow consistently. Every single second. I understand periods of slowness, but this is absurd.
And, it looks like they fixed it last night... Back to normal 400-600kbps.
I've had data that slow at home for close to 15 months, all I got was an Airave (sounds like a motto on a t-shirt).
Sent from my Evo 4G LTE using Tapatalk 2
fldash said:
Uh, fix it. No one should have data this slow consistently. Every single second. I understand periods of slowness, but this is absurd.
And, it looks like they fixed it last night... Back to normal 400-600kbps.
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lol there are places that have had data that slow for 2+ years now with no fixes from sprint.
Get an Airave!, I just moved to a remote area of Hawaii, no data and 1bar at best. Two days after calling for an airave I recieved it. Now 5bars and full 3g. Best part is its free!
Sent from my Holographic Touch Android.

Upgraded to G3 and lost LTE @ home!!

So, I upgraded from the EVO 4G LTE today...
Now at home I can only get 3G instead of LTE!
I could get LTE on the EVO 4G LTE here before, now it's just 3G!
I do get better bars, though.
I have updated the profile and PRL
Is Sprint Spark running off different towers than regular LTE or something? That is the only thing I can think of that would do this.
Any ideas? I know LTE works near Sprint HQ.
Kind of bites, as now I will have to rely on wireless due to Sprint's abysmal 3G network...
Let me know if you have any ideas.
Try settings, network tab, more, mobile networks, network mode. Change it from global to lte/cdma. It seemed to work for me. Same issue.
Sent from my LGLS990 using Tapatalk
pdaddy said:
Try settings, network tab, more, mobile networks, network mode. Change it from global to lte/cdma. It seemed to work for me. Same issue.
Sent from my LGLS990 using Tapatalk
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Yep works. I did it and drove around a bit and it picked up Sprint Spark LTE. When I got back home, it is now on LTE with half bars (30 Mbps - 45 Mbps_ so I am happy :good:
[edit]
Curiously, this has come back. LTE tries to connect, but then drops to 3G.
Wondering if it's possibly just a tower issue by my home.
It could possibly be because the Evo LTE has 2 radios, while the spark devices only have 1. I've noticed that if I lose connection for any short amount of time, it drops to 3G and stays there for a long time.
I've found that if I
1) Place LG G3 next to window
2 Restart the phone
It jumps to LTE Spark. Otherwise, it defaults to 3G.
I get strong 3G and weak LTE inside, so I imagine the phone thinks I want the stronger connection over the faster one
Kujila said:
I've found that if I
1) Place LG G3 next to window
2 Restart the phone
It jumps to LTE Spark. Otherwise, it defaults to 3G.
I get strong 3G and weak LTE inside, so I imagine the phone thinks I want the stronger connection over the faster one
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Do you have connections optimizer turned off?
Papichulo06 said:
Do you have connections optimizer turned off?
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Yes, I had to turn that off immediately because it kept pushing me back on Wireless automatically.
I reproduced this problem elsewhere in my city, where - after a reboot - the phone jumped to LTE Spark.
Kujila said:
Yes, I had to turn that off immediately because it kept pushing me back on Wireless automatically.
I reproduced this problem elsewhere in my city, where - after a reboot - the phone jumped to LTE Spark.
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Have you tried toggling airplane mode when this happens? To get the radios to reset? Works on my S5. If I drive through a particular part of town my device drops to 3G and won't jump back to 4G without either e reboot or a data radio reset. I've heard the problem has something to do with certain towers needing updates.
DurhamHusker said:
Have you tried toggling airplane mode when this happens? To get the radios to reset? Works on my S5. If I drive through a particular part of town my device drops to 3G and won't jump back to 4G without either e reboot or a data radio reset. I've heard the problem has something to do with certain towers needing updates.
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That - and the power off/on trick - both work about half the time.
I'm not sure why it is so inconsistent
I use LTE Discovery to reset data sometimes to get LTE connection. Much better solution than a reboot. Plus many other benefits on the app.
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That's awesome; I didn't know about that program.
Kujila said:
That's awesome; I didn't know about that program.
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Welcome sir, because I'm a nerd, I have that program alert when I'm under spark band
Sent from my LGLS990 using Tapatalk
This is what worked for me...but it resets your phone.
In your Sprint dialer, dial: ##72786#
That should reset your phone completely and give you consistent 4g lte. I had the same problem and thought i was going to have to return the g3, but fortunately that method of resetting fixed my problem. Just to note, hard resetting through the settings menu does not work the same for this situation.
Sent from my LGLS990 using XDA Free mobile app
Yea and when u go into certain buildings thw phone drops to 3g only
Sent from my LGLS990 using XDA Premium HD app
Old thread i know, but this has something to do with the signal threshold. I have been dealing with it for years. Basically if i understand it correctly it will drop to 3g when 4g hots a certain signal threshold. I have found though that even with full 3g signal it is still increddibly slow compared to barely any 4g signal as far as data is concerned. The phone just thinks you are better off with the stronger 3g signal. It is good to hear i am not the only one who thi ks Sprints 3g is pitiful. I cannot load anything with it.....most webpages and apps give up before they load from 3g. I use Intelli3g to force my phone to stay on 4g because I have found that even the weakest 4g is better than my best 3g signal. Although using Intelli3g takes a bit of modding to your phone.... On the LG G3 ls990 it requires root...which is easy....but also twrp manager installed ...then you have to flash Xposed framework.....can be a bit scary but possible. This is the only way I know of to force your phone to stay connected to any signal 4g 3g 2g ect....just select fast network and slow network and flick the switch. This was a must app for me because where i am....signal is the worst. Screenshot of the app I use...

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