Hey folks,
I have been checking all over the web, and have not found enough useful info. My 3g signal drops out at random times when I know I have a good signal. I have put it in only cdma mode. Done all the other stuff, and it still does this. I live in a no 4G area, and never had problems like this with my incredible. I am afraid it is my phone, but I think it is the network. I haven't rooted yet because of this. Has anybody else had this problem? All responses are welcome. Thanks
Sent from my ADR6425LVW using Tapatalk
Some people are saying that since our connection is verified with the sim card that it is a network problem caused by issues Verizon is having. Watch the web when people state they have 4G issues and you are probably going to see 3G outages at the same time.
http://forum.xda-developers.com/showthread.php?p=20363710
This may help you. Whenever there is an outage this lets me get 3g at least
sent from my newly unlocked Rezound
I'm having the same issue...3G only area though being restricted to 1x where I should deff have 3G...
I should add that evdo is extremely slow at changing from 3g to 4g but if you're not in 4g coverage I had more reliable 3g using evdo.
sent from my newly unlocked Rezound
Ugh, I'm battling with this issue as well. Rebooting doesn't get my 3g back. Is this a software issue? I'm rooted with a custom kernel/rom, but I had this issue stock.
AtLemacks said:
Some people are saying that since our connection is verified with the sim card that it is a network problem caused by issues Verizon is having. Watch the web when people state they have 4G issues and you are probably going to see 3G outages at the same time.
Click to expand...
Click to collapse
This. I read in our forums that because LTE phones use a SIM card, they have to go through a type of verification process with the network to latch onto LTE signal. As a result, when this is happening the 3G signal bottoms out because the phone is trying to latch onto LTE. The same is true for going from LTE to EVDO as well.
Something along those lines, at least
JeramyEggs said:
Hey folks,
I have been checking all over the web, and have not found enough useful info. My 3g signal drops out at random times when I know I have a good signal. I have put it in only cdma mode. Done all the other stuff, and it still does this. I live in a no 4G area, and never had problems like this with my incredible. I am afraid it is my phone, but I think it is the network. I haven't rooted yet because of this. Has anybody else had this problem? All responses are welcome. Thanks
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
Have you tried replacing the SIM? If at all possible try walking out of Verizon without them activating the new SIM. Seems when ever I'm at a Verizon store someone is always waiting to have a 4G device activated. I had one instance with a SIM swap that took 30 mins @ the store. Now I just ask for a SIM replacement and tell them that I would activate via phone support when I get home. In my past experience, activation happen a lot faster away from a Verizon store loaded with queued activation requests.
Sent from my ADR6425LVW
I've had this issue since the Vigor came out. In 3g, I'd lose data completely. Only a reboot or airplane mode would fix it. I had new Vigor sent to me and the same problem. I've been through several sim cards ( I switch between my Vigor and Nexus often). I've talked to VZW more times than I care to mention and they've had no answers for me. They even sent techs to my area to see if it was a network problem. No luck. Just have to live with it I guess. My nexus doesn't do it. Still prefer the Vigor though.
Sent from my Vigor
I had the same problem...3G dropping randomly thoughout last weekend. I thought it was my Rezound so I activated my Droid Razr. Same thing. I'm in Southern Oregon. I called the local Verizon corporate store and asked if there were 3G problems and they didn't know. I think they really are a bit brain dead anyway. I can say I've two of their top line phones phones and both losing 3G once or twice an hour was really pissing me off. I NEED data, I was ready to cancel my service (unlimited data) and go with Sprint but thought better of it as I'm getting 3G constant now. Maybe Verizon has worked this out, I sure hope so.
I run juicedefender, which kills data when screen is off. I wonder if this has to do with it? Doesn't happen often, 3g will come on without a reboot after a few minutes.
PokerMunkee said:
I run juicedefender, which kills data when screen is off. I wonder if this has to do with it? Doesn't happen often, 3g will come on without a reboot after a few minutes.
Click to expand...
Click to collapse
I really do not think Juicedefender is the problem. I have BatteryCalibration (need to be rooted) and never had a problem. I haven't read anything about Juicedefender being the issue. I think it's Verizon, in fact with 2 phones having the same dropping in and out of 3g I sure of it.
Also a few minutes is not even close to acceptable to wait for data. I need data constantly, if your using Google Nav and you lose data your toast, streaming music your toast and I can think of a ton other reasons 3g should never be lost.
Most of Sunday and today I have not had an issue...makes you wonder.
I was using juice defender. I was also having problems with dropping 3 and 4g. Try not running it. Since I stopped I haven't had any drops.
sent from my newly unlocked Rezound
I have the same issue every so often. If the OP switched his search to say Verizon Galaxy Nexus, he'd find plenty of useful info. Hence why I'm back to the Rezound...
Sent from my Rezzy 'cause I sezzy!
Screenshot from my Rezound showing 1x data.... It hardly ever holds 3g..
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Mine does the same thing. Sometimes reboot fixes but not always
Sent from my Rezound using xda app
My problems cleared up after I rooted, and ran the ##778# from dialer. I put it back on evdo, because I don't have 4g in my area. Had one drop of data in like a week. Damn 4g radio's in the sticks.(lol) I think it is more on Verizon's end than on our phones. Wish I could be more help.
Sent from my ADR6425LVW using Tapatalk
JeramyEggs said:
My problems cleared up after I rooted, and ran the ##778# from dialer. I put it back on evdo, because I don't have 4g in my area. Had one drop of data in like a week. Damn 4g radio's in the sticks.(lol) I think it is more on Verizon's end than on our phones. Wish I could be more help.
Sent from my ADR6425LVW using Tapatalk
Click to expand...
Click to collapse
What does that do?
Sent from my Rezound using xda app
From my understanding, it connects thru evdo. The Resound tries to connect thru 4g first, struggles, forcing 3g off, and in the process drops data. I take no credit for this. Pwned posted the link I think. You would get a better understanding if you read the link on page one. Hope that helps......
Sent from my ADR6300 using Tapatalk
Awesome. Going to see how it does. Just changed it.
Sent from my Rezound using xda app
Related
Hi, so ever since I've picked up this phone, I've had severe data issues and thought, holy hell, my og killed this phone just a day ago, what gives? Well from what I've noticed, I don't think It's HTC at all, I think It's sprint. And my reasoning for this is all day my data sucks, severely but at night about 11:30 pm magically kicks into overdrive, with three bars I get 2Mbps but during the day I can have full signal and I'm lucky to have 1Mbps... Can anyone else confirm this? And if so, what's really going on? I talked to sprint and they say towers are fine/shouldn't be any problems and I'll be lucky to ever see 4g LTE in my area before my contract is up so they aren't scewing with the towers or are they? Conformation from someone else or this beautiful phone goes back... Lol, thanks...
Sent from my EVO using xda premium
I woulnt complain with those speed many people arnt even close to 1 mbps in many areas
Sent from my EVO using XDA
Well during the day I get like .11 Mbps but all night I have amazing speeds, I can't even log in to facebook and sometimes xda, as it times out, just trying to figure out what's really going on...
Sent from my EVO using xda premium
Highest I've gotten in a few days is .06 mbps
Sent from my EVO using xda premium
Have you tried at like 2am? My speeds are dropping as we speak... Just trying to troubleshoot our phones, I'm a tech, that's what I do, I love this phone...
Edit .08Mbps down .56 up with five bars...
Sent from my EVO using xda premium
Has anyone had data issues and tried a different prl, say from another provider and gotten much better results?
Sent from my EVO using xda premium
Speeds are terrible almost nationwide right now. I recently flew to dc and my stopover in Atlanta also sucked, but Arlington was good.
I believe it is due to sprint rolling out their 3G network update. I haven't seen an ETA regarding its completion.
Sent from my EVO using Tapatalk 2
Data speeds are much slower than my OG Evo. I'm in Atlanta and I think some people have got LTE.....
Sent from my EVO using xda premium
Network vision isn't getting here quick enough.. At 5am my speeds are 0.11Mb/sec.
Sent from my EVO using xda premium
I talked to tech support yesterday regarding this issue...they are doing tower upgrades and it is affecting data speeds
Sent from my EVO using xda premium
My speeds seem to be about the same as the OG Evo.
Speed Test App varies from 1.5mbps to 2.0mbps.
I live in decently un-populated area of Michigan though. Most people are on Verizon here because they rolled out 4G LTE here a few months back.
I find it strange, when I talk to sprint in my area, they say it must be my phone, cause there aren't any updates here what so ever but I know it's not the phone, it gets amazing speeds at off peak times... And the other thing that bugs me is the signal strength doesn't correspond whatsoever to the data speeds I'm getting... Hopefully something/someone gets this cleared up cause technically it doesn't really make sense...
Sent from my EVO using xda premium
I get very inconsistent speeds through out the day; And when I spoke to Sprint, they gave the "towers are being upgraded" spiel. They also gave me this website to check which towers are being upgraded, or have been upgraded:
https:// network. sprint. com
*Note, they also gave me a $30 dollar credit on my next bill, which is a nice gesture, but I'd rather have better service.
I'm in Houston, and my 3g was acting up and my GPS put me in Joliet, I called sprint and they reset my service, powered phone off, powered phone on and reset my profile. so far, so good.
Edit: I couldn't send this post....dropped connection. I went to settings and set roaming to automatic and instant connection.
medicinalflex said:
I get very inconsistent speeds through out the day; And when I spoke to Sprint, they gave the "towers are being upgraded" spiel. They also gave me this website to check which towers are being upgraded, or have been upgraded:
https:// network. sprint. com
*Note, they also gave me a $30 dollar credit on my next bill, which is a nice gesture, but I'd rather have better service.
Click to expand...
Click to collapse
Ah totally forgot about that website. Thanks for the reminder. Looks like I'm getting 1 voice, 1 data speed, and 1 data capacity upgrade in the next six months and all at the two corners of my community... all right outside Verizon's socal HQ no less
I just spent 45 minutes on the phone with Sprint. Apparently they are getting a lot of calls with people complaining about data speeds on the 4G LTE.
The Sprint rep tried a bunch of things, but even though I'm showing three bars of signal, I have no Internet. It does work sometimes, just not at my phone or office!
She suggested taking it back to a Sprint store and having them reactivate my OG Evo until this phone gets fixed, either with some kind of software fix, or a new hardware version. She says they are logging all these issues, so they can figure out how to fix it.
I have the same issues (Chicago). Called Sprint last night and told them I'm not paying all this money to have 1990 speeds. They patched me over to Level 2 support (I think that's what they called it) and the guy told me that I didn't have data all day, actually. He did some kind of upgrade and everything popped into place. He asked if he solved my problem and I told him "Yeah... for NOW." We'll see how long it lasts. They have an open ticket for me to take the phone back to the Sprint store by close of business tomorrow if I want to have them test it or trade it. I asked them what for - the problem existed on two phones, it's the NETWORK! I also told them to remove the upgrade charge, which is a very small token for poor service... they did. I'm placated but not happy and I'm trying to be patient.
It could very well be your phone. The first one I had was having extremely slow data speeds and occasionally even dropped data connection, Sprint sent me a replacement phone and it has way better speeds than my original Evo ever did.
neoshi said:
Ah totally forgot about that website. Thanks for the reminder. Looks like I'm getting 1 voice, 1 data speed, and 1 data capacity upgrade in the next six months and all at the two corners of my community... all right outside Verizon's socal HQ no less
Click to expand...
Click to collapse
Man I hope I get the upgrades soon sometimes it just plain sucks, and sometimes it works great
Alot upgrades coming for where I live and work but not fast enough
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Sent from my EVO using Tapatalk 2
So I did a phone swap and data speeds are much better, plus there is no light bleed from capacitive buttons...
Sent from my EVO using xda premium
I spent some time in Northwest Houston recently and my 3G connection acted awfully strange. If I opened settings, it would frequently say "disconnected" under mobile network and would not sync gmail, open web, etc. It would frequently try to connect and stay on for a short bit (very slow connection) but go away again quickly.
I updated profile, prl, rebooted multiple times, but finally just gave up while I was there. Most of the time this was happening, I had 4 or 5 bars of signal and could make phone calls without any issues whatsoever.
Is this a Sprint Network NW Houston issue or is this an EVO LTE issue?
I did switch the network to CDMA only hoping this would help and it made no difference.
from what ive been reading this is common for locations that are doing work on getting the LTE upgraded on that tower. Phone is not the issue. I have seen similar stuff around here in Boston. Could be a good sign i am thinking.
kenneu said:
I spent some time in Northwest Houston recently and my 3G connection acted awfully strange. If I opened settings, it would frequently say "disconnected" under mobile network and would not sync gmail, open web, etc. It would frequently try to connect and stay on for a short bit (very slow connection) but go away again quickly.
I updated profile, prl, rebooted multiple times, but finally just gave up while I was there. Most of the time this was happening, I had 4 or 5 bars of signal and could make phone calls without any issues whatsoever.
Is this a Sprint Network NW Houston issue or is this an EVO LTE issue?
I did switch the network to CDMA only hoping this would help and it made no difference.
Click to expand...
Click to collapse
There was a 3G outage yesterday afternoon that caused all of Houston 3G to fail. It was fixed around 1400.
That's standard Houston as of late. It varies. The past few days have been better, but last week was awful. Couldn't hold a 3g connection at all. Probably related to the tower upgrades.
muffinhunter said:
That's standard Houston as of late. It varies. The past few days have been better, but last week was awful. Couldn't hold a 3g connection at all. Probably related to the tower upgrades.
Click to expand...
Click to collapse
hopefully it is related..... I've been bouncing from 1X to nothing all morning.... (by the beltway and 290)
edit: although when it shows nothing (no 1x or 3g), if I look at the Mobile Network Type under settings, it says CDMA - eHRDP (sometimes 'unknown')
I live NW of Houston, but work on NE side. Just connected to LTE a few times at work.
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LMMT said:
I live NW of Houston, but work on NE side. Just connected to LTE a few times at work.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Where on the NE side? I live near and always around the NE side of Houston.
saaggee said:
Where on the NE side? I live near and always around the NE side of Houston.
Click to expand...
Click to collapse
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
LMMT said:
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
Oh ok. That's about 25 mins away from me so I know I won't be picking up that signal. I hope they flip the switch all over the city soon though.
I have a terrible signal at work. Data is completely unusable on 3g (typical Houston). When I can connect to 4g, the signal is still weak, that part doesn't change, but data speeds are way up.
Sent from my EVO using Tapatalk 2
saaggee said:
Oh ok. That's about 25 mins away from me so I know I won't be picking up that signal. I hope they flip the switch all over the city soon though.
Click to expand...
Click to collapse
Let's hope so.
Sent from my EVO using Tapatalk 2
I can't wait. came from tmobile to get unlimited data, and ended up with useless data.
Sent from my EVO using xda premium
antiparadigm said:
I can't wait. came from tmobile to get unlimited data, and ended up with useless data.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
I just came from TMobile 2weeks ago to this mess sprint calls 3g i dare TMobile edge network is faster. Even you get throttled at TMobile is still faster than sprint 3g it make no since. I'm praying lte
come soon cause i don't wanna pay the Termination fee ,there's no way in hell i can see me having theses slow speeds two years bettet yet a month its really bad . Coming from 5.6mbps download speeds 0.12 are you ****ing kidding me i thought i was getting punkd. Called sprint just to clarify this was reality.
Sent from my EVO using XDA Premium App
I tried to explain it here
LMMT said:
Near 610 and Homestead, zip code 77028. I hope I can pick it up in other parts of town, on my way home later tonight.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
homestead gets LTE before galleria? ughhh.
/bitter office worker with slow 3g in galleria area.
muffinhunter said:
homestead gets LTE before galleria? ughhh.
/bitter office worker with slow 3g in galleria area.
Click to expand...
Click to collapse
Yeah, LTE was in and out, for just that one evening. Haven't been able to connect since. That whole area, where I work, is completely neglected by Sprint. When you do get it, let us know.
Sent from my EVO using Tapatalk 2
This is a difficult topic to search. anything with "3g, issues, connectivity, drop" brings up pretty much every thread possible lol.
I vaguely remember reading about people having problems with 3G not picking up/connecting a while back but havent heard much since.
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.
Sprint data isn't the best. That just may be the issue.
Dogie52 said:
Sprint data isn't the best. That just may be the issue.
Click to expand...
Click to collapse
Thanks for the quick reply.
I dont think its sprint in this case. my 3VO had no problems. My GF's 4s has zero problems. Neighbors Nexus has no problems either.
munsterrr said:
Thanks for the quick reply.
I dont think its sprint in this case. my 3VO had no problems. My GF's 4s has zero problems. Neighbors Nexus has no problems either.
Click to expand...
Click to collapse
Read about the various chipsets in the cells available, that will help understand why you see some throughout differences with other cells.
Sent from my htc_jewel using xda app-developers app
If you searched for an answer you would know that they are upgrading to lte so therefore lte phones wont work well until rollout is complete hence reason why older phones work better
Sent from my HTC Evo 4G using xda premium
munsterrr said:
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.
Click to expand...
Click to collapse
Mine does the same thing. I have to reboot it about 3 times a day. It really stinks. The data will work after a reboot. It seems like the mobile connection gets stuck with switching from off to on.
Im going to the Sprint store to figure out if its my phone or not.
bootny said:
If you searched for an answer you would know that they are upgrading to lte so therefore lte phones wont work well until rollout is complete hence reason why older phones work better
Sent from my HTC Evo 4G using xda premium
Click to expand...
Click to collapse
Thanks for the heads up buddy :good:
I would understand if the Network Vision changes would affect everyone in an area. Not a specific phone. Like I said up above, a Nexus sitting right next to my phone all day yesterday never dropped 3g.
waterbound said:
Read about the various chipsets in the cells available, that will help understand why you see some throughout differences with other cells.
Sent from my htc_jewel using xda app-developers app
Click to expand...
Click to collapse
Makes sense. If that is the case though. Arent S3 users out of luck too with this?
Don't think it's the chipset necessarily. It will happen to me when I'm at 4-5 bars , then just drops, and gets locked out. Normally if I flip the network on and off a few times it will turn back on, but sometimes a reboot is needed.
Maybe I'm wrong, but doesn't seem like it is the network or the chipset. No?
Sent from my EVO using xda app-developers app
I was having 3g issues. Come to find out its the lte radio. Turned off my lte radio by network mode and made it cdma only. No problems since.
munsterrr said:
It has been a constant issue with me as of late. I'll drop wifi when I leave work or my house and 3g picks up maybe....MAYBE 20% of the time(no exaggeration). ##data# to restore, updating profile, updating prl. Even tried a factory reset. No dice.
Click to expand...
Click to collapse
gregfink said:
Mine does the same thing. I have to reboot it about 3 times a day. It really stinks. The data will work after a reboot. It seems like the mobile connection gets stuck with switching from off to on.
Im going to the Sprint store to figure out if its my phone or not.
Click to expand...
Click to collapse
I have this problem sometimes when I turn off mobile data and turn on wifi at home then leave and turn off wifi and turn on mobile data but it won't turn on. Turning airplane mode on then off to reset the radios fixes it for me.
Thanks for the applicable replies everyone.
I just wasn't sure if I had missed a "fix" before I picked this up. The silence on the subject had me wondering. Guess we can only hope for an update/patch in the near future. Not a big issue but an annoyance.
Mine's been acting up the last 3 days or so. I used to run it all the time in LTE/CDMA mode. And that was fine for a month.
But being in one of the first LTE markets, that doesnt work anymore. It flashes turning on.. very quickly disconnected, then turning on.. over and over. If I put it in CDMA only, 3g pops right on and it's no problem.
One of my coworkers in another part of town is still on lte/cdma with no problems. I went to the sprint store to verify it was just them working on things and they said it was, and the employee had the same issue with her phone.
They said by all means, if it still doesnt work come the 15th bring it back in but at this point.. Just a waiting game i believe. Also, since my coworkers is still working that should mean I'm going to see LTE, and he probably won't right off the bat.
I also had connection issues when using the "LTE/CDMA" setting. Switched to "CDMA only" and it connects reliably, now.
As others have said, I imagine it's because it's trying to connect to towers that are being tested and can't. Switching to "CDMA only" prevents it from trying to connect to these towers.
Funny. It is backwards for me lol.
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I've been having a ton of problems with this too. Constantly seems to be dropping even though I have full bars; does it on WiFi too. I'm switching over to CDMA only and will see if that helps me out. Hopefully we'll be seeing LTE here in St. Louis before to much longer.
i don't have any trouble with the wifi dropping out, but right on par with what everyone else is seeing on the 3g. except that the only way i can get mine to come back is to reboot.
dangle79 said:
i don't have any trouble with the wifi dropping out, but right on par with what everyone else is seeing on the 3g. except that the only way i can get mine to come back is to reboot.
Click to expand...
Click to collapse
This is exactly what happens to me. Wifi, no problems. 3g - reboot about 2-3 times a day to get it back. Mobile network just gets stuck on "turning on"
At least I know its other people now, so I don't try to return the phone and then get even more pissed when I get another one doing the same thing.
gregfink said:
This is exactly what happens to me. Wifi, no problems. 3g - reboot about 2-3 times a day to get it back. Mobile network just gets stuck on "turning on"
At least I know its other people now, so I don't try to return the phone and then get even more pissed when I get another one doing the same thing.
Click to expand...
Click to collapse
that's where i'm at. i've read elsewhere that the OG EVO had a similar/same issue when it first came out that was soon corrected by an update. buddy with a Bionic on VZW said he has a similar problem on it when he first got it, then an update fixed.
i'm new to HTC so i don't know how anxious to get for an OTA. samsung was absolutely horrible with my Transform. Got Froyo like 4 or 5 months after promised
in the meantime i might try this to disable smart-sync which actually links back to here. but that's how i came across it
http://www.pocketables.com/2012/06/how-to-turn-off-smart-sync-on-your-htc-sense-4-0-device.html
Try turning off WiFi when it's not in use. It worked wonders for me.
I've been calling every day, every day they tell me no data outages in my area. Have another Sprint user in my building getting same speeds. I've resorted to installing a 3G roaming PRL because they simple won't do anything about it. Before 9/4 the data was fine, slow at times, but I could at least stream Pandora, etc...
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Sorry that's so hard to see... but it's less than 100kbps download on almost ALL of them... It's slower than 56k modem most of the time. I have 3G symbol with 4/6 bars and never had bad data like this in the location before 9/4/2012.
Well you could hold your breath or move to city with lte... Jk but yeah I feel ya on the slow data.
Sent from my Genesis that does what Nintendon't
Ever heard of "Sprint Vision"? Maybe its happening in your area now.
via EVO.
This is usually what happens when you contact Sprint for issues:
A Speedtest screenshot would've done this justice .vs the off centered text.
Sent from my EVO using xda premium
Blackcircle said:
Ever heard of "Sprint Vision"? Maybe its happening in your area now.
via EVO.
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Is it common that when the roll out vision data speeds go to crap before they get better? It's funny as it only seems to be in this 2 mile range around my work. By my house, I'm getting 3G speeds above 1400kbps (which I've never got before). I've told Sprint that, told them that I've updated my profile, basically told them everything and that I just want them to tell an engineer despite what their system shows, that their is slow data in this address range... Still nothing.
Guess I'll just get my contract terminated for roaming...
Genjinaro said:
A Speedtest screenshot would've done this justice .vs the off centered text.
Sent from my EVO using xda premium
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A speedtest is ONE run. This is a speedtest export of MANY runs.
fldash said:
A speedtest is ONE run. This is a speedtest export of MANY runs.
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In the Speedtest Application, just hit the "RESULTS" tab below & it'll give you every run, (date + time, download, upload & ping)
I'm well aware of that, but I wanted more results than that displays, so I exported to CSV. I've fixed the first post so it was better formatting.
fldash said:
Is it common that when the roll out vision data speeds go to crap before they get better? It's funny as it only seems to be in this 2 mile range around my work. By my house, I'm getting 3G speeds above 1400kbps (which I've never got before). I've told Sprint that, told them that I've updated my profile, basically told them everything and that I just want them to tell an engineer despite what their system shows, that their is slow data in this address range... Still nothing.
Guess I'll just get my contract terminated for roaming...
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I have read that speeds can be affected during the switch over. In my personal experience, it also depends on geographic location. I live in Lake Worth FL, I get 2mb down and almost 900kb up from my house on 3g. Now, I work in North Miami Beach, I'm lucky if I get 100kb down and 3 kb up down here, even on 5 bars. This is even before the LTE rollout. Just because you have a good signal, doesn't mean your data will be fast. I think some areas may be over subscribed, they just don't have the bandwidth available for all their devices in some areas. Hopefully this will get better as they rollout LTE in my area.
If they are upgrading to vision it would be more likely that your speeds would fluctuate rather then stay at a constant low. They may be repairing towers in that area and pushing the load onto remaining towers. That essentially cripples available bandwidth. Had to put up with a similar issue for almost 3 straight months. They should tell you if there are any repairs or improvements being done. Have you tried having your call escalated?
Call customer retentions. Quit messing around with the customer support people who have no power
Sent from my EVO using Tapatalk 2
Rxpert said:
Call customer retentions. Quit messing around with the customer support people who have no power
Sent from my EVO using Tapatalk 2
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+1 on this. That was going to be my recommendation as well.
CR will probably credit you which looks like you are entitled with the crappy service. And yes, data gets worse during NV upgrades, especially when they are working on the backhaul to the towers. It gets worse before it gets better then you will know its almost time to light up LTE. in short, nothing much more you can do other than leave Sprint but I'm thinking it will be regretted in the end.
Sent from my EVO using xda app-developers app
When you say respond what exactly are you wanting them to do?
Sent from my EVO using xda premium
Quis89 said:
When you say respond what exactly are you wanting them to do?
Sent from my EVO using xda premium
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Uh, fix it. No one should have data this slow consistently. Every single second. I understand periods of slowness, but this is absurd.
And, it looks like they fixed it last night... Back to normal 400-600kbps.
I've had data that slow at home for close to 15 months, all I got was an Airave (sounds like a motto on a t-shirt).
Sent from my Evo 4G LTE using Tapatalk 2
fldash said:
Uh, fix it. No one should have data this slow consistently. Every single second. I understand periods of slowness, but this is absurd.
And, it looks like they fixed it last night... Back to normal 400-600kbps.
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lol there are places that have had data that slow for 2+ years now with no fixes from sprint.
Get an Airave!, I just moved to a remote area of Hawaii, no data and 1bar at best. Two days after calling for an airave I recieved it. Now 5bars and full 3g. Best part is its free!
Sent from my Holographic Touch Android.
Hey people I understand sprints network is unlimited etc.... but me and the other person on my line are rooted and we tether he used probably near 15-20gb i used probably about 5 and ever since the 30th of december my 4g connection has been unreliable to the point where i have to turn on 3g to use the internet or it will just hang at loading the website or the app i even did a speedtest with other people that have sprint in my area they easily get over 10mbps while i cant even get 1mbps unless i throw 3g on..... my question is can i do anything about this? we both have sprint note 3s stock rooted i checked the towers in my area all are good! I called sprint they made me do a network reset etc update profile and prl nothing changed! please help
Could be defective but I don't think you're being throttled. Try taking the battery out for a few minutes.
jamal717 said:
Hey people I understand sprints network is unlimited etc.... but me and the other person on my line are rooted and we tether he used probably near 15-20gb i used probably about 5 and ever since the 30th of december my 4g connection has been unreliable to the point where i have to turn on 3g to use the internet or it will just hang at loading the website or the app i even did a speedtest with other people that have sprint in my area they easily get over 10mbps while i cant even get 1mbps unless i throw 3g on..... my question is can i do anything about this? we both have sprint note 3s stock rooted i checked the towers in my area all are good! I called sprint they made me do a network reset etc update profile and prl nothing changed! please help [/QUOTE
My wife and I are with Sprint as well and we both strongly believe that Sprint throttles 4g LTE at 5 gb download. Every month when I hit 5 gb I can't connect to 4g until the next billing cycle. We are going to see how Spark is this year and if it's as piss poor as the current 4g we are jumping over to AT&T.
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w7excursion said:
Could be defective but I don't think you're being throttled. Try taking the battery out for a few minutes.
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Sprint has to be throttling I know my device is not defective it just so happens it's happening to both lines on my account we both used a decent amount of data I wonder if there is some sort of work around
Sent from my SM-N900P using xda app-developers app
jamal717 said:
Sprint has to be throttling I know my device is not defective it just so happens it's happening to both lines on my account we both used a decent amount of data I wonder if there is some sort of work around
Sent from my SM-N900P using xda app-developers app
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Call and if they can't fix it on the spot demand credits to your account!
idone said:
Call and if they can't fix it on the spot demand credits to your account!
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Agreed. If you aren't in a roaming area, they shouldn't be throttling you. Make sure that you update your PRL and profile, reboot, then call them. There are a lot of factors, including times of day, towers from which you're pulling, &c. They know this info, so I suggest that have your facts before calling.
Sent from my SM-N900P using Xparent BlueTapatalk 2
jamal717 said:
Sprint has to be throttling I know my device is not defective it just so happens it's happening to both lines on my account we both used a decent amount of data I wonder if there is some sort of work around
Sent from my SM-N900P using xda app-developers app
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No throttling. 5gb isn't anything. I've used close to 100gb with no problems. For years I've easily gone over that 5gb mark. Someone here in another thread used almost 200gb. Just sounds like tower overload. New customers around Christmas time makes sense. Sprint should be able to see that.
Edit: For anyone that wants to see the unthrottled usage lol http://forum.xda-developers.com/showthread.php?t=2592679&page=4
I'm having a similar issue. Will have to keep a close eye on it. I thought it was just my phone or the towers acting funny
Sent from my SM-N900P using Tapatalk
w7excursion said:
No throttling. 5gb isn't anything. I've used close to 100gb with no problems. For years I've easily gone over that 5gb mark. Someone here in another thread used almost 200gb. Just sounds like tower overload. New customers around Christmas time makes sense. Sprint should be able to see that.
Edit: For anyone that wants to see the unthrottled usage lol http://forum.xda-developers.com/showthread.php?t=2592679&page=4
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Ya if data is not fast enough to stream some video in an area with lte coverage I would call and see whats up. Or go take your phone to another of the same model and compare signal strength. You can go into testing settings and make sure both are on same tower and see actual signal dBm.
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Good lord that's a lot of premium data lol. Should be a sin to use that much but it's not on Sprint .
w7excursion said:
....... it's not on Sprint .
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Yes that is sprint lte at its best I love this phone/service. I cant see me needing spark untill phones have 4k displays and 4k video out. Maybe for really congested/populated cities its needed. wimax never made it here and lte is pretty new for us too, spark is probably years away for me anyways.