For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
Click to expand...
Click to collapse
yay, a fellow protect cell guy! they rock, don't they?? however, i think you're mistaken, bc i was led to believe they ARE in fact refurbished phones from HTC..that's what the training pretty much stated :\
sorry to hear about your phone, though
well, you can use your upgrade, but remember, you'll lose unlimited data. if you get a replacement from PC, you'll keep unlimited data. take that into consideration!
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music..
You're lucky if you haven't experienced this and I'd definitely recommend some sort of remote wipe application.. since this could happen to anyone, anytime.
It really sucks. Especially when right after you lose it, you decide to call (hoping to hear that old ring from deep between the seats) and listen in disbelief as someone actually answered! You now come to the realization that some piece of **** has stolen your phone and actually answered *a* (your) call, and is completely clueless of how to hang up. As you stand at a payphone shouting and yelling in what feels like your toughest, manliest voice, demanding the return of your phone at once.. you know it's g-o-n-e.
Anyways.. sorry about that. Had to get that off my chest :crying:...
So anyways.. with the Rezound forum having turned into a ghost town of sorts and many cool phones having come out or planned to.. What would you do? So far I replaced 1 Rezound so this would be my third! I'm thinking of going a diff route this time to be honest.. and since I haven't been keeping up with the latest news and stats of phones.. maybe I can get some opinions/ideas/help from some fellow Rezound owners :fingers-crossed:
Here's some info:
- I have insurance through 'Protect Cell' (awesome by the way!!). It will cost me somewhere between $100-125 for a *Brand-new* non-refurbished Rez to show up next day.
- I can use an upgrade from Verizon :victory:
- I prefer newer/newest phones so I don't have to think about upgrading too soon.
- Price isn't really an issue but I do want to stay with Verizon since I have unlimited 4G data :silly:
- I love rooting and modding/customizing my phones!
Thanks everyone for reading this thread and taking the time to share your opinions. !!
Click to expand...
Click to collapse
I had this happen with my DInc, it was a sad moment in my life. I had just put in a new digitizer and front housing piece so the phone looked brand new!, Got myself an otterbox case for the phone, and rooted the heck out of it. Nest thing ya know its gone a week later and I'm purchasing a Thunderbolt to replace it! It was heartbreaking because I just made it so beastly and then someone else reaped the benefits of it. Good thing I didnt have any Pics or anything on it, Although they did get away with my 16GB Memory Stick :-/
Sorry for your loss. I can't imagine the pain in ass that must be. It's not just the time you put into the phone but all the personal stuff. I just don't get why people don't do the right thing and return the phone. Regardless I still retain some faith in humanity and will always place my name with an alternate phone number on my lock screen. Either get another rezy and wait for next nexus or get gs111?
I just had this happen to me a couple of weeks ago. Went out bar hopping and must have left it on the bar and somebody swiped it. Not only did they go to my facebook and post all kinds of gay **** they emailed all my work contacts with vulgar messages. I had Lookout Security on it so I could locate it, then i remote wiped it. I was going to go to the location of the phone myself but thought better of it, I would have killed that little punkass thief. So, I let the police go retrieve it for me. But, Lookout Security definitely worked great. It allowed me to track the phone in realtime from their website.
But in regards to what I would do if I was you, I'd go with a SGS3 or a GNexus on Verizon, if you're a person who likes to be a member of a forum that is actually alive. This forum is basically dead.
jayochs said:
yay, a fellow protect cell guy! they rock, don't they?? however, i think you're mistaken, bc i was led to believe they ARE in fact refurbished phones from HTC..that's what the training pretty much stated :\
sorry to hear about your phone, though
well, you can use your upgrade, but remember, you'll lose unlimited data. if you get a replacement from PC, you'll keep unlimited data. take that into consideration!
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Click to collapse
Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
fafinaf said:
Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
Click to expand...
Click to collapse
hey man, i've been trying to get some members into PC when they get their new phones, so them seeing your awesome experience might help them decide to grab it through me!
and that's awesome you got a new phone! i honestly thought it was refurbs. that's great to know.
yep, using the upgrade drops your unlimited as of June 28th so yeah, you might wanna stick with it and buy phones off contract, or used etc.
fafinaf said:
Thanks for your response. To touch on the refurbished issue- I can assure you that the replacement I received was a BRAND new Rezound. The only thing is they don't send you an ext SD card with it. What you DO get is a new battery and phone and that's about it (my replacement was for a water-damaged phone). I wonder since the phone is stolen will they send me an SD card along with the phone this time.. that would make sense..? I was pretty bummed when my first replacement was missing the SD card!! I was like holy s*** an extra one! WOOT! but.. then no SD in the package :\ I had my original so I can't complain/be greedy
About unlimited- so that's how it is now??? Before when upgrading and not changing your account data/minute plans would result in keeping your original plan- even if it was now discontinued (grandfathering is what I've heard it called)... in my case it was the unlmtd 4g.
If I understand you correctly- you're telling me that ANY phone upgrade through verizon (with or without upgrade date discount/renewal of contract) it will in-fact change your data plan -- in other words- no matter what you can't avoid it??? Dude.. NOOO!!! that screws me in getting a brand new phone through an upgrade date... And obviously buying private or online etc. used, it will be more expensive versus upgrading at the verizon store and getting brand new I can't imagine using a phone with a limit on my data.. I use an OBSCENE amount of Data. I have never enabled Wi-fi on my phones.. ever. Ever!.. So now I have some thinking to do.. anything else i should know? is there anything I/we can do to keep unlimited besides buying outside of verizon
Let's just put it that way.
Thank you again for taking the time to respond and I appreciate you letting me know that important fact!
And yes, ProtectCell is one of the best decisions and purchases I've made. Overnight shipping, brand new phones, and secure shipping accompanied by great customer service. It's just easy and the smart thing to do. Wow I sound like a commercial! LOL
Click to expand...
Click to collapse
if you use an upgrade and get a discounted phone from verizon, you are forced off of unlimited. You can pay full retail at verizon without problems or get your phone from another source. Basically, if you renew your contract, unlimited is gone.
nrfitchett4 said:
if you use an upgrade and get a discounted phone from verizon, you are forced off of unlimited. You can pay full retail at verizon without problems or get your phone from another source. Basically, if you renew your contract, unlimited is gone.
Click to expand...
Click to collapse
Which is complete bull****, but when people are using over a terabyte of data in a month (which is ****ing stupid) I begin to understand why they made this choice
fafinaf said:
For those who've never had to deal with their phone being stolen.. it's kinda like this...for me anyways.
You soon realize that some random dude: did, can and could be - right now- looking through your private files, has access to phone numbers, pictures, videos, e-mails, and voice-mails. Oh, and did I mention all of your SD card contents? In my case my external sd =16gb of pure music.
Click to expand...
Click to collapse
No pattern or password?
GrayTheWolf said:
No pattern or password?
Click to expand...
Click to collapse
They are annoying as hell
Have you ever tried AndroidLost before? Awesome app..
Wheres my Droid is a good app also. The pro version has a remote wipe feature.
In hindsight, why didn't you pretend to be one of his friends when he answered the phone. Find out his name it where he even was. That sucks though. You gotta utilize opportunities man.
Sent from my ADR6425LVW using xda app-developers app
Lookout has an app called Plan B. Wonder if that would help you find your phone.
Sent from my ADR6425LVW using xda app-developers app
graymonkey44 said:
In hindsight, why didn't you pretend to be one of his friends when he answered the phone. Find out his name it where he even was. That sucks though. You gotta utilize opportunities man.
Sent from my ADR6425LVW using xda app-developers app
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Click to collapse
lol one of HIS friends? how would they know his "new" phone number? lol
tynman11 said:
Lookout has an app called Plan B. Wonder if that would help you find your phone.
Sent from my ADR6425LVW using xda app-developers app
Click to expand...
Click to collapse
This has worked for me once but only when i lost it, not had my phone stolen.
GrayTheWolf said:
No pattern or password?
Click to expand...
Click to collapse
I have to admit they are pretty annoying and I never liked them. When I got home I suspended my service without bill pay.. and that was all I could do so I really regret not downloading an app with features like remote wipe and gps tracking as has been mentioned.
So if I'm completely understanding this data conundrum.. you can't avoid it because you will have to renew your contract eventually at some point and then poof :/
I keep thinking about how it would suck to buy a phone that's been out for a bit to miss out on a newer one due to $. So, seeing as how it's only $120 for a new rezound, it could be the wiser option.
I don't know the prices of the phones you guys mentioned in used/like New/ and *New* (unopened box by private party) conditions are though so gotta do some research.
I like the rezound but to say I haven't wondered what a different phone would be like would be a lie.
I just hope this thread can serve as a reminder to someone out there who's delaying getting an app for situations like this. I didn't think this could or would happen to me.. my phone and I were inseparable. Don't learn the hard way when you can learn from my mistake
This community is awesome too. It's sad thinking about leaving :/ Supportive, friendly and close-knit.
Have you tried plan b? https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Might give it a shot. If you want it back that is.
Sent from my iPhone...
synisterwolf said:
Have you tried plan b? https://play.google.com/store/apps/details?id=com.lookout.labs.planb
Might give it a shot. If you want it back that is.
Sent from my iPhone...
Click to expand...
Click to collapse
I was going to say the remote install feature here could be a life saver. Unless you wait too long. Then they might have time to wipe it.
Related
so... i work for tmobile at an authorized dealer. n the other day i buy a samsung vibrant from some guy for $40. the thing is... i guess be found the phone or something bc it had wavesecure n is locked. so i bought a paperweight.. is there any wayto remove wavesecure n be able to use this amazing phone..? will rooting help..?
maybe you should just return the phone to its rightful owner and tell them you paid a crack head 40$ for it and see if they give you your money back.
I know, I know, who would return $500 if they found it right? Wow, Maybe you should keep in mind that they can gps track the phone with wavesecure, and locate you. They can turn it on remotely, then when they say the phone is stolen, and possession is 9/10's of the law..........
Gr8gorilla said:
maybe you should just return the phone to its rightful owner and tell them you paid a crack head 40$ for it and see if they give you your money back.
I know, I know, who would return $500 if they found it right? Wow, Maybe you should keep in mind that they can gps track the phone with wavesecure, and locate you. They can turn it on remotely, then when they say the phone is stolen, and possession is 9/10's of the law..........
Click to expand...
Click to collapse
Lol.
Buying someone's stolen phone, wtf is your problem? It's disturbing that you work at a tmobile store (assuming you're being truthful). How stupid are you?
damn! what did the guy actually walk into your "tmobile" store and really sell you the phone right there flat out? wow. i guess stupid is AS stupid does
I think that was also dumb but there's still a way to wipe the phone. Just boot into recovery and wipe the phone or install a stock ron.
Sent from my Vibrant
And let me guess..you're gonna sell it off to a customer with a contact and tell them it's brand new right?
Sent from my SGH-T959 using XDA App
youneek said:
I think that was also dumb but there's still a way to wipe the phone. Just boot into recovery and wipe the phone or install a stock ron.
Sent from my Vibrant
Click to expand...
Click to collapse
I don't know if this guy is legit or not but I hate to see guys like this helped. The phone is more than likely stolen & could be yours or mine w/ personal & or business texts, emails, & pictures. Maybe it isn't stolen but I doubt an "Authorized Dealer" would (a.) buy a 1 week old phone for $40 (b.) Buy it before checking to see if it worked (c.)Would have no other escalation option other than XDA.
If I'm wrong fugg him and he should search a little, then ask for help. If I'm right well just plain old fugg him maybe he can steal the directions with the phone next time.
yeah an even better way to introduce yourself to the community... did you make this acct just to ask that question? so you dont have to look like a douche on your real name? Call customer care and see what they say you should do...
You knowingly purchased a stolen phone? Not to mention its $500. Depending on your state you could be looking at some jail time. The right thing to do is try and look up the rightful owner of the phone and return it to them. And the $40 is lost due to your own stupidity.
@youneek Why would you help a person who obviously purchased a stolen phone?
I hope you work under some guy cause you should be fired. and on wavesecure there should be the owners number on it. CALL HIM UP foo and return his phone.
I really hope the phone isn't rooted already and I also hope this guy can't figure out how to wipe the phone.........really I hope no one here helps this guy steal a phone!
A moderator should get his IP and hand it over to the cops...
Ugh... it's not hard to get around but dude, you probably bought a stolen phone. Why not call TMO and give them IMEI and let them help you track down the rightful owner? If you are indeed a TMO authorized reseller they shouldn't have a problem helping you do that. Call it your good deed for the day.
The only good to come from this thread is me realizing that I don't have a blackberry anymore and so need something like wavesecure, which apparently works in case some dumb piece of !&$# steals my phone. Hopefully no smart piece of !&$# ever steals it lol.
Shame on you, for purchasing a stolen phone. Hopeully,the owner will manage to get a lock in on your location and track you down.
citsym said:
Shame on you, for purchasing a stolen phone. Hopeully,the owner will manage to get a lock in on your location and track you down.
Click to expand...
Click to collapse
First of all to the op, shame on you fit wanting to do this and learn to spell bypass before wanting to do illegal things.
Second, how is he gonna get a lock with our messed up gps :s
Edited: damn swype
Sent from my SGH-T959 using XDA App
robavila721 said:
First of all to the op, shane on you fit wanting to do this and learn to spell bypass before wanting to do illegal things.
Second, how is he gonna get a lock with our messed up gps :s
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
You spelled shame wrong in the same sentence telling him to learn to spell.. and typoed for... Proofreading is better than swyping...
Sent from my SGH-T959 using XDA App
Umm, am I the only one seeing that this post is 3 weeks old. It was probably posted to drum up business for wavesecure, and it was revived by someone with wavesecure in his sig. Maybe I'm too cynical for my own good but..
Lol who would sell a $500 phone for $40? I really hope wavesecure works and you cannot figure out how to get around it.
dashed said:
Lol who would sell a $500 phone for $40? I really hope wavesecure works and you cannot figure out how to get around it.
Click to expand...
Click to collapse
a person that wants some crack hahah
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
with in the first 30 days ... i think thats a BS excuse to "not make any money"
CheesyNutz said:
with in the first 30 days ... i think thats a BS excuse to "not make any money"
Click to expand...
Click to collapse
Exactly! How are they gonna lose money on a manufacturer defect? The excuse they tell me does not make any sense. I've never bought anything from BB. I hope they are better to work with!
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
ExploreMN said:
I've never had an issue at the Radio Shack I go to occasionally. They don't lose money on a phone returned for defect. They get fully reimbursed. In fact, I think on any phone return they get reimbursed, but I'm not positive on that part. I just know for a defective unit they do.
Did you piss them off or something?
Click to expand...
Click to collapse
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
-Apollo- said:
You would think I pissed them off, lol. I was nice, me and the guy who originally swapped it got along but he said that was their policy. So I had to go back home because I forgot the charger. The guy was gone and the gal that helped me basically took this personally. I left their feeling horrible like I did something wrong. The speck was HUGE, even the guy agreed.
Click to expand...
Click to collapse
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
skorpyo31 said:
Please contact the DM and tell him/ her about your experience. I manage a RS and yes employees get a lot of pressure from upper management about trying to avoid cell phone returns. I personally disagree with this and if enough customers voice their experiences with the DM, RS will do their best to satisy customers. They actually take customer feedback very seriously.
Click to expand...
Click to collapse
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
-Apollo- said:
the gal that helped me basically took this personally.
Click to expand...
Click to collapse
I think I've isolated the problem.
You call yourself a really good customer at Radioshack? That's sad.
chrischoi said:
You call yourself a really good customer at Radioshack? That's sad.
Click to expand...
Click to collapse
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
felacio said:
Lololol....
I dunno how you meant this. But I took as. "You frequent a radioshack enough to be considered good??.. who willingly goes to radioshack that often?"
Sent from my PG86100 using Tapatalk
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Click to collapse
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
chrischoi said:
That and half the people that consider themselves as a very good customers are the worst. Who openly admits to something like that?
I think at my work... we have a 1 replacement rule... 3rd and on we need approval.
They won't be replaced for something stupid... it has to affect functionality... That's a rule for most places. If they swap it, they just don't know better.
Click to expand...
Click to collapse
Yeah I guess I'm the worst kind of customer...I expect a quality product for my hard earned cash! I'm not being picky, nobody in their right mind would have kept that phone! What company you work for, I'll be sure to never go their either because I like companies that care about customer satisfaction no matter how many times it takes to get it right.
well i would never buy any phone in radio shack ever again. At least in my local radio shack because of the stupidity they tried to pull on me.
I pre order 2 evo3d with the $50 gift card each. When it was time to pickup both phones i saw the brought out accesories and i thought to myself that i would probably get some free goodies. This was only to find out that their preorder $50 cards are only to purchase assessories and the money would not go to the phone. i was so piss about it and had a long talk with then. i refused to purchase the phone cause i never agree to anything like this in the preorder. They called the head manager over the phone and then they came back with the bull that since i was a long time customer they would allow it with me. I feel sorry for all the other guys that preorder in this store.
-Apollo- said:
So on launch day I purchased the 3D from Radio Shack in the Tacoma Mall. It was a bad phone...kept freezing up and resets did not help. So after making me feel guilty about how they aren't going to make any money, blah, blah, blah they swapped it out. Replacement phone worked great but it had a huge white speck under the screen. It was all I could look at. So I went back to the mall and they said they could only swap out 1 time. All I could do was cancel the new line and get my money back. Is this standard Radio Shack policy? They lost a good customer! I just wanted a working, dust free phone, and these employees take this crap personally and give me a guilt trip. I will never step into Radio Shack again. Well..off to Best Buy! They'll like my money!!
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Click to collapse
That's where you problem started...
I used to work for a radioshack kiosk inside a sams club.
Want my opinion of radioshack?
They have great prices on phones, but GOD HELP YOU IF YOU HAVE A PROBLEM!
Luckily sams club has pretty much kicked out radioshack and now the cellphone kiosk I run is completely controlled by sams club. Life is so much better now lol
Bootup said:
That's where you problem started...
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LOL...good one!
-Apollo- said:
Thanks, appreciate the response. Do they infact lose out on money on manufacturer defects? They lost the sale, seems like that is just a lose lose for RS. That's the part I just can't understand! I'm not gonna pursue it any further, I think they're sick of me anyways. Best Buy took care of me and phone has no visible defects, runs great so far. Hopefully 3rd phone is a charm....seems to be so far!
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Click to collapse
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
sdc177 said:
They are really going to love me if I return it for no reason other than waiting for the SGS2....which I'm 50/50 on right now.
Sent from my PC36100 using XDA Premium App
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If you wanted an SGS2, why buy a 3D? This is one of the reasons policies like this are around.
I'll never understand why people buy things that they aren't sure they really want. All it does is waste a product that someone who actually wanted it could have had and waste a lot of everyone's time. Seems like it would be much easier for all parties involved to just make sure the one you buy is actually the one you want.
Bp3dots said:
Returned products are often not reimbursed at full price. Also it costs $ to repackage, ship, pay the guy at the warehouse who inspects them.. etc. So yes, it is a loss for us. (Not saying it sucks for customers, or that it was appropriate for them to tell you that, since you have no effect on it. Bad phone is bad phone.)
The policies are really there because of people who abuse them, and like everything else, a few bad apples ruin the pie. Most "defective" phones are really due to user error/abuse and that is what we have to avoid. Personally, if I see that someone's phone is actually defective, I have no problem swapping it out. But in the real world, I have a boss to answer to, so I have to work with the same restrictive policy.
As an example, I had to factory reset two 3 day old OG Evo's today that people wanted to return because they were "defective." The phones were fine, but the people had loaded so much crap on them that they were barely running. After the reset, both were working perfectly.
Hope that helps.
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Click to collapse
Now that makes sense...I did not consider the costs of warehouse guy and shipping back to manufacturer. Thanks for answering my questions, you've been really helpful!
When you unlock the rezound the screen just goes blue for some reason? my friend who i sold a rezound to is telling me she's had this happen to her 4 times already, and i can't see it until saturday, so i wanted to see if any of you have had this before. i'm gonna be pissed if i sold her a faulty phone, damnit!
i searched online and can't find this issue anywhere.
I've had it go to the white HTC screen while Sense booted up a few times, but never blue screen. I would think that something is wrong with the phone.
ugh. this blows. i talked her out of the iphone too, which is what i do for everyone, and now she's gonna be like WAH CRAPPY ANDROID SUCKS WAH. sigh.
Sounds like you talked her into a phone she didn't need anyway. Why would someone talk someone else out of getting what they want? I mean there's room for iPhones in this world too, same as there's room for people that work at McDonalds. I don't know if that came off as a slight to iPhone users or McDonalds employees...either way seems to fit lol
do you work for a verizon store? do you realize the amount of money lost by franchises because apple likes to play their bull**** little supply and demand game? by not producing enough crap iphones, my store gets shafted (we got 3 iphone 4s. 3.) and we lose money. rather than continue to lose money on the iphone (it even takes over a week to get an iphone 4 in stock) i'm going to sell what's on hand and make money. it's a business. money NEEDS to be made. she played wtih my phone, she enjoyed my phone, and i sold her my phone. how is that giving her something she doesn't want? she only wanted an iphone because it's got an Apple logo on it and it's got an "i" in front of it. she came from blackberry and knew NO reasons as to why she should get an iphone; she only wanted one because it was white and people told her to. that's the kind of ignorance i deal with on a daily basis, and that's why i sell people android.
I don't work for any carrier/phone manufacturer. Do you know how many people actually LIKE the products that fruit themed company sells? I don't but that doesn't preclude someone else from making that choice. Stop being a fan-boy and try to accept that Android isn't for everyone same as iDevices aren't...and WP well that's just funny ;-)
did you read that? clearly you didn't. i'll paraphrase for you since you obviously didn't read my post:
she had no idea why she wanted an iphone. she's never used one in her life, she doesn't own any apple products whatsoever. she "wanted" one because people said OMFG GET AN IPHONE THEY'RE THE BEST! therefore, she decided, without even knowing what android was, that she'd get an iphone. that was her justification. i informed her of android, and of apple, and she chose android. fanboyism? more like being a competent salesman who does his job damn well.
hopefully you've read this one!
So she bought the phone from a Verizon store? She should be able to return it, correct? And it's totally not an Android issue, obviously. This is still what I would call a new phone and HTC is getting all of the bugs out. Just have her return it for a new one. She'll be happy with it once she gets one that is actually working. I, too, have pulled someone away from iOvercharge. She had a Mac, now has a badass PC. Had an iPoop and now is loving my old DX2. You just need to make sure you let her realize how new this phone is. A different one would probably solve all the problems.
---------- Post added at 04:24 PM ---------- Previous post was at 04:23 PM ----------
jayochs said:
fanboyism?
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LOL new favorite word
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
Damn, that would suck. You could be a jerk and just dump it off on someone else. Ha! I thought you guys could send them back to HTC. That really sucks that you guys have to deal with it. Well, since it's such a new phone to her, and since she would have to start over with a new one anyway, you could always factory reset to see if that helps and gets rid of the issue.
jayochs said:
yeah, she's just confused in general about smartphones...she hardly knew how to work her 3+ year old blackberry hahaha
but yeah, i'm having her come in saturday so i can look at it...gotta talk to my boss about how we handle exchanges because i've never dealt with that before. i've never had someone return a phone that i sold them before lol.. thing is, if it's a faulty unit, now we're stuck with the faulty unit, so as the store, i don't really know what to do ya know? gotta work out the kinks! but yeah i'm interested to see what actually happens
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Click to collapse
Wouldn't you have the ability to return it to Verizon like a 1:1 swap?
honestly guys, i've got no idea. since there's widespread rezound problems, i don't know how we deal with it..i've never returned a phone before. i'm gonna have to talk to my boss, who in turn, will have to talk to our HEAD store in north jersey about sending it back...we don't deal directly with verizon; our main store orders phones, then sends to us, and we pay the main store. it's RETARDED and that's why we don't get **** on release day. the main store f'ed us out of the rezound, razr and nexus launch. my boss drove 2 hours north today just to pick up the ddamn nexus because he said he's sick of their **** lol
Statutory Warning : This post is SUPER long! May cause delusions, dehydration, rage towards Motorola and/or VZW or depression! For those who can't withstand this post, skip to the end for a one line summary.
So it has been over 8, dreadful and painful months with the DX2. And to dull this pain, I had you guys to follow and read up on. Great devs and their ROMs, Pepperm1nt, Nitro, the_guy_who_made_liberty (Oops, I dunno the name of the guy), Ryman222 for his Molten (which incidentally was my first ROM) and then comes mastafunk, aceoyame and the one and only Dragonzkiller!!! He was THE guy who let me have hope over the last few months (of course, with respect to my phone! If he was the sole reason I'd have hope in my life over the last few months then something is SERIOUSLY wrong with me... ).
There are many others like Moonshadow, TransX2, TravisdroidX2, iBolski (who was the inspiration for my BBB Moto attack), gaad0701, antp121 , Sandso9, ashclepdia(OMG! How did I forget you!) ad infinitum! All of you guys helped me have fun around in these forums and gave me numerous thanks as well. I am very grateful to you and will definitely miss you when I leave. So I'll still pop in every now and then so that I don't completely miss you guys!
Anyway, coming to the actual news! I got a Droid Incredible 2, currently being shipped by VZW with a back plate and a battery as well! Swell! Here is how this happened.
Over the last 1-2 weeks, I got very active in pursuing my Moto and VZW complaints. So, many phone calls, emails and chats have been exchanged. But in short, nothing significant emerged. Then I heard people complaining to VZW and getting a call from an engineer and being offered a Gnex!!! Naturally, I was jealous, but also inspired and motivated to attack VZW to score a new phone.
I got a call from VZW in response to my online complaint. I seized this opportunity to get in touch with a Tech support rep and elaborated and bemoaned about my phone's countless issues. She was sympathetic and TRIED to check if I could possibly get a different phone. Unfortunately I couldn't. BUT she said something that intrigued me! She said that I did not hit the threshold that would make me eligible to getting a different phone. I was told that I needed to order ONE more DX2 replacement device before I can get a different phone. You see, I only ordered one replacement so far. So I hatched a plan.
I ordered a second replacement DX2 (making it the third DX2 I had, the first being the one I purchased and the second and third being the replacements). I ordered it yesterday and I received it today.
Then, I didn't waste anytime tinkering and checking this phone. Instead I activated it and immediately called VZW claiming that this phone had all the issues my previous 2 phones had as well. They lied to you (Moto and VZW) so why not you lie as well! I told them I was not happy and that I was sure that getting another DX2 as a replacement will not help either as it seems to be an issue with all Droid X2's. I added that I was told if I had issues with this phone too, then they may be able to offer me a different model. She looked into it and said, YES, they can offer me a different model!!! Huzzah! Success, finally!
I went through the process and was told that I can have either the HTC Dinc2, the Motorola Droid 3 or the older Samsung Fascinate. Samsung fascinate!? Bleh! No thank you! Droid 3!!!??? Are you ****ing serious!!!??? It is like from one hell to another!!! Not only does it have a locked Bootloader, but it is not even confirmed to get ICS as of now! Plus, I will not go for Droid 3, purely on moral and ethical grounds. I will NOT be doing business with a company that plainly doesn't give a **** about its customers, like Motorola!
On the other hand, HTC has unlocked the Bootloader for the Dinc2 AND it has added Dinc2 to its ICS upgrade list!!! . Plus as per XDA forums, Dinc2 has LOADS of ICS ROMs. Now that is my sort of company!
So sign me up for a HTC Droid Incredible 2 I said to the customer care rep. And she did.
To others wanting to ditch this phone and get a new one like me, the following are some tips and tricks.
1. Complain to VZW. CALL Tech Support: 866-221-4096.Tell them all the faults of your phone you can think of. Refer to this list if you need help : http://forum.xda-developers.com/showpost.php?p=24528918&postcount=12
2. Tell them that you checked online forums and it appears that ALL DX2's have this problem. So, request them to give you a different device.
3. Now, if you had one or less replacements so far, you MAY not receive a different device. Still, try your best to push for it by stating the systematic issues with it and claiming that ALL DX2's have it. No harm in trying. If not, do what I did and order a replacement DX2 first. It won't cost you anything and you can order another replacement the very next day once you receive this one.
4. After you crossed the threshold of 2 or more replacements, repeat Step 1 and 2. Clearly mention that you have talked to a customer rep previously and that they told you that if you are still facing problems with the device, and if you have had significant replacements (the magic number is 2) then you can be considered/will be eligible to get a different device. Even though this may not have happened, the fact is true and I can confirm it. So, no harm in claiming that you were told as such. Repeat that you are sure and 100% positive that the problem won't be solved by a replacement DX2 and that you really want a different device.
5. After the VZW rep agrees, which I believe he/she will and should, go through your replacement options, choose the device you like best and proceed with ordering it as a replacement. Thank your lucky stars you reached this step. Go to your favorite church/temple/mosque/other spiritual place and pray/donate/do social or community service if you got REAL lucky and got a Gnex or may be even a Razr (though it is Craparola's Razr!!!)
6. Once your device arrives at home, close your eyes and return Craparola's DX2.
7. Profit! Sit back, relax and enjoy your new phone and the new found freedom it provides you!!!
The end!
Once again, I am glad I made SO many friends in this community. I am grateful for the entertainment, fun and thanks you guys gave me! I will pop in regularly and check up if Moto did anything right OR if you guys got CM9/ICS via DZK, some other dev or Moto!!!
May you survive this ****storm and hopefully emerge victorious by making Moto do what you want or be bailed out, like me, via VZW!
Cheers!!!
TL;DR? Well read this: Pained by Motorola and its DX2, I got bailed by VZW. Got myself a HTC Droid Incredible 2, yippee and Woohoo!
If Cspire had better lineup of phones then I would take the same route as I love to hack and fiddle with my devices. But I can't so I'm stuck with it. The phone itself is honestly the best I've had. I'm just disappointed that I can't toy around with it much.
bye...
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
Sandso9 said:
Wish you would have done this a month ago! Oh well I'm happy with what i got now lol
Click to expand...
Click to collapse
What do you have now?
antp121 said:
it was a good run. gave me hope with all the work you did to try and get moto to fix this piece of ****. good luck in the VIVOW (sick codename btw) world. i would go for a dinc2 but my contracts up within the next month. thnks for the shoutout btw and you WILL be missed
EDIT:
i though about it for ten minutes... so why not give it a shot what phone number did you call? basic customer support?
Click to expand...
Click to collapse
I guess it is a standard number.
I called Verizon Wireless Technical Support: 866-221-4096
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Enjoy and good for you. I have been currently watching swappa for another device. I agree with your post and you never know I will see what device I end up on next.
Yea I'm waiting on my BBB complaint right now. Its been only a couple days but I'm holding out hope that I can get something better. As it is now, I love this phone but all the problems make me want another kind. I have a year left on the contract and don't know when early upgrade is but I don't plan on buying another device outright.
litetaker said:
What do you have now?
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4s lol I'm pretty sure i told you this in the irc the other night didn't i?
Sandso9 said:
4s lol I'm pretty sure i told you this in the irc the other night didn't i?
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Click to collapse
LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
litetaker said:
LOL!!!! XD XD !!
I keep forgetting!! D'oh! I had a funny feeling I asked you this already. Well now I know!!!
Well, Sandso9, I promise I will remember it this time!
Can't Wait till Monday! But I won't be home on Monday! Hope I can make FedEx leave it at a neighbor's location...
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Click to collapse
Good luck man your going to love that phone its so nice to escape the x2!
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
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Click to collapse
Yea If I'm only offered that I think I'll tell them to try harder, a lot harder. As if I'm going to take a device that has a smaller screen and was less money then what I bought my phone for.
YAY!
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
antp121 said:
after much *****ing and crying to VZW, the lady offered me an early upgrade. not much to be excited for bc my contract was up june 18 but this weekend... the rezound is 50$. ordered and on its way! i told her all my problems with the phone, she asked her supervisor if i could get a different replacement. after she said no, (never had a replacement before) i asked if i could get an early upgrade. she said she had to ask her supervisor and 15 mins later she said i could! i then asked of i could have a free rezound she said no but i decided to spring because, well, I HATE THIS PHONE !! should be here by Tuesday if all goes well AND... i have off this week so a LOT of time to tinker. 50 bucks for one of the best vzw phones NOT made by CRAPorola? sign me up anyday. i guess this is goodbye dx2 family thanks to all the great devs we have (DZK, Ace, Nitro) the modders (motcher, MoonShadow, skwoodwiva) the themers (hedwig ) and the all around good people in this forum (Ash, Litetaker, BreatheALittle) ill pop back in every once in a while just to see if moto shapes up Good Luck in all your endeavors and hope you all are able to move past this phone
PS: Breathe i hope you do get the Rezound, that way we can fight, i mean share our passion for hockey some more lol
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Click to collapse
Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
litetaker said:
Good for you mate! I couldn't have gotten an early upgrade as my upgrade is April next year! Will thank you tomorrow as I ran out of thanks for today!
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Click to collapse
haha thanks man i guess ill see you around... i was planing on getting the dinc2 but she wouldnt give me one. so much for that l lol the rezound is a little thick for my liking but hey its got a hd screen, dual core, 4-****ing-G, gig o ram and to top it all off UNLOCKED BOOTLOADER!! WOOT.
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
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Click to collapse
Dude I had the EXACT same feeling when the person I bought my nexus from told me they put it on eBay with buy it now at 350(I am doing a split payment on it, so he put the nexus on for 350buy it now and extended bat for 100 that I pay for next week) and after he told me I refreshed the page and it wasn't showing up at first I was like seriously if someone got it in that 15seconds since he notified me it was ready I would have flipped lol
But for the whole two hours I was conversing with the guy my adrenaline was flowing for sure lmfao
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
y0himba said:
I was offered the Droid Incredible 2 as well, but sent it back. Rooting is complex, and S-Off? What is that? I read the sticky threads, and found out that you actually need to downgrade the phone to root it.
The phone is slow in comparison to the DX2, the stock launcher/homescreens are not customizable, no Bluetooth auto-answer, and I would not be able to tether it without paying another $30 for data that I am already grandfathered in for unlimited.
My phone was fine until I paired my Bluetooth headset, then all the issues started. I need a phone that can handle heavy Bluetooth usage and Bluetooth music listening.
I guess I will wait until August for my upgrade date.
Click to expand...
Click to collapse
The downgrade to root and s-off is a one time deal
Once u have s-off u root easily any build u want usually
That's how it was with my buddies incredible
It was actually a LOT easier than I expected it to be lol
Sent from my Galaxy Nexus using Tapatalk 2 Beta-5
litetaker said:
UPDATE: My phone is being shipped! Overnight! But there is a god damn weekend in the middle, so I must wait till Monday!!! :/
Oh, CAN'T WAIT!!!
I picture MoonShadow-NM saying: "Patience, little grasshopper"!!!
By the way, all the time I was talking to the customer rep and then she said she can send me a different model device, my hand was shaking and I was giddy with excitement!!!
Click to expand...
Click to collapse
I will be doing this on Tuesday when my replacement comes. I think I was too nice to them when I yelled at them on Thursday.
Sent from my DROID X2 using xda premium
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
ihavenewnike said:
Not speaking about all reps. But most if not all I have encountered dont know
Sh0t. I call them about carrier billing. It is not working for me for some reason. They first want to check my imei/meid to see if my device and line support it. I am put on hold for 5 minutes and they come back stating they cant find a way for me to access these items. I tell them either on back under battery or in about phone under settings. They so OK, then ask me to read it. We proceed to featuers blocked on my line. They say the only thing blocked is the MBBN. I ask if that will block billing and he says I honestly dont know. I then ask him if I need to contact the FCC. He then asks "What is a FCC?" I say really... so then I have to explain to him what that is. Subject never gets resolved. Moral of this story, might not want to look to VZW for certain support info. Anyone else ever encounter a problem like this with VZW support.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Click to expand...
Click to collapse
All the time. In store I had a rep tell me that their verizon intuition had "way better" the specs then the note 2. I loled
I think I would have had a natural reflex and slapped them
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Any sales experience? Pretty sure 6 months is required. I applied with 1 year of sales and IT experience and said no after they wanted to make me a cashier.
Best Buy is terrible anyway. I ordered the Collector's Edition of Diablo 3 at a store that was closing (found out 3 weeks after I ordered) and got an email that I needed to call them to change the store or ship it to my house. I called them 5 times and opened 2 cases. They couldn't get it changed or shipped to my house because of a glitch it the system. 2 days before the game came out they said they would "send it to the correct department for viewing" and yeah... never got it.
Verizon is terrible about knowing about their phones (in or out of the store). When I bought my Thunderbolt, the first rep said I didn't have a discounted upgrade (literally saw it on her little tablet thing that I did) so I went to the next rep and he didn't know how much internal storage their was. Needless to say, I've ordered online since then.
SwiftLegend said:
A lot of techie stores are like this. The people working there know sqwak and then like to give people that do know stuff dirty looks. Whenever I'm in a Best Buy with my dad and a rep comes over we tell them we're fine and my dad always makes a joke like "I'm fine with him, he knows everything." The reps just glare me down. Most of them stand next to the info tag and read directly from it to the customer they're helping which is pretty sad.
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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A friend of mine works at the Target Mobile kiosk; he literally knows crap-all about phones, owns an old smartphone he's never turned on, and whenever I'm there talking to him, I end up telling the customers more about the phones they look at than he does. Which is why I work in a car wash, and he tries to sell people tech he doesn't understand. It's practically a joke by now.
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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That's about what i was thinking.
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
adrynalyne said:
Did you really pull the FCC card because of an account snafu?
That makes you as ridiculous as the rep.
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No kidding.
jmorton10 said:
A lot depends on the customers attitude.
A buddy of my Son's works at BestBuy. He and all his coworkers are great guys.
I stop in there all the time to shoot the breeze with those guys.
As long as you don't go in there with a "know it all" attitude, I find the BB guys are all helpful & a pleasure to talk to.
Some of them are tech geeks & others are not so knowledgeable but they don't pay sh!t so that's understandable.
I have had some great tech B.S. sessions concerning ROMs, locked bootloaders etc with these guys.
---------- Post added at 10:50 AM ---------- Previous post was at 10:48 AM ----------
No kidding.
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You are right about attitude as well. When I exchanged my DNA for my Note II, I could have berated and slammed the rep working with me that was telling me that KLP source was online, but instead I just lightly conversed with him and ignored it.
As a result, I was in and out quickly without any troubles.
Be careful how you treat people who are in a position to screw you. He could have easily nixed my unlimited data because I was getting in through a loophole.
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
SwiftLegend said:
They give jobs to 20 year olds that still say "axe" instead of "ask," use other slang/ghetto speak, and don't know the difference between two TVs besides one is LG and LCD the other is Sony and LED, but don't accept the 17 year old that goes to a prestigious high school in the area and who's resume shows tech experience.
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Technically they are both LCDs, just with different backlighting.
adrynalyne said:
About 10 years ago I worked for MS doing tech support. If a customer was a douche to me (or acted like a know it all), the resolution immediately became format and reinstall the OS. If they hung up on me, I put it in the notes and as a senior tech, others listened to me. However, if you were acting decent and respectful, I would fix your OS without reinstalling it and potentially losing data.
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LOL, I can relate to that.
A number of years ago I did some tech support for HP Pavilion desktops.
Same thing, if the customer was a douche I would simply tell them the only fix was to run the recovery disc which was the same thing as a format and OS reinstall.
Some of the customers where great however and with them I occasionally spent hours on the phone with them, walking a novice through basic PC troubleshooting etc.
mutelight said:
Technically they are both LCDs, just with different backlighting.
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And they probably wouldn't know that
Lol. Was all part of it. He didnt know anything else. In all reality was a test. No lie did it on purpose
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
I work at a store and me and one other guy knows what we're talking about...so yeah you get about a 5 percent chance of the reps knowing anything, but as a guy said before me it's easier to be nice to the rep and probably get what you want than to be a Douche and end up getting nothing and possibly losing something.
Sent from my SCH-I605 using Tapatalk 2
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
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I wasnt mean.
Sent from my rooted Verizon Galaxy Note 2. FU Verizon and all tour BS you throw around.
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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The moral of this story is:
Be nice to the guys at the store or on the phone. They make less than you do, and they have to deal with a hundred people just like you every day. They don't owe you anything but if you're cool they'll help you out. Oddly enough this is a lesson which can be applied to human interactions everywhere in your life.
SJUnion said:
No offense to anyone, but if you know enough to be here at XDA there should be no reason to step foot inside a store or call tech support. I buy all my gear online and If I call tech its because I already know it's gonna be a warranty replacement. I do the little song and dance on the phone, and a couple days later the phone shows up.
Sent from my SCH-I605 using Tapatalk 2
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All you have to know to be here at XDA is how to read and follow a simple sign up. Not that special.
mr_schticker said:
Yep, I really don't get the folks trying to buy stuff in stores or calling tech support. It's literally just someone reading a screen, there is no such thing as tech info you can't find yourself online and quicker than tech support. Sad but true.
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Most tech supports have a database of issues that have occurred in the past and how to fix them (not found on Google). There are also things that can happen that is beyond the user's control. I didn't get a delivery notice from Verizon for my Note 2 so I called them and found out there was a bug in the system and we had to resubmit it. If I had your way of thinking on the matter I would have never got my phone.
Just because many people here at XDA don't need tech support, doesn't mean the majority of people don't. You can see this in most mod/ROM threads. Lots of people ask questions because they have issues and the communuty helps them out (basically tech support). I work in IT and some people don't know anything about electronics eventhough they work with them everyday.
Not trying to attack you guys or anything, just trying to bring the real world to a tech forum since I help them every day.
Sent from my Xposed Beans Note 2