Related
Do I need to worry about this error? Have attached the screenshot of Kies.
It says, 'GT-9100 does not support firmware upgrade'. It's not rooted phone, and runs on stock firmware which came with the phone.
you have a custom rom?
try to download via phone...
settings>phoneinfo... update
Not using custom rom. It's all factory default. The settings>phone info>update gives me 'connection failed', needless to say the connection is just fine.
The "in-phone software update" doesn't work, don't bother with that.
Is your phone in "Kies" mode when connected via USB? (it should be)
Have you enabled USB debugging (it should be off)
Are you running the latest version of Kies (make sure it's updated)
You might want to try backing up apps and data, resetting to factory defaults and trying again.
Yes, phone is in Kies mode when connected to USB.
USB debugging is off, was never 'on' to begin with.
Kies version on my Mac is, 1.0.0.11065_22
This issue has started coming up from this morning, everything was fine till last night.
Don't worry about it. The mac version does not support flashing of the phone yet.
Sent from my GT-I9100 using Tapatalk
I installed latest version of Kies in my Windows 7 Professional 64bits (UAC disabled, install was "ran as admin")
In the end of the installation process, Windows shows a balloon saying it is installing the driver for the device (note that there is no phone connected to the computer at that moment), but it fails saying that it could not find the driver for the device.
After installation finishes, I can connect the phone, open and use Kies normally, but if I go to Windows device manager, in the "Other devices" branch, it still lists an "Unknown device".
Any idea about how to solve this? I already searched the forum, but could not find anything that worked for me.
Thanks!
PS: I'm using the original USB cable from Samsung.
As long as you are able to connect and work via Kies just leave it. Just check how many people are having problem with Kies, you should consider yourself lucky that you don't have a connection problem
Regards.
Leave your phone plugged in and do a windows update. It should find the missing drivers.
You can find the drivers inside the dir where kies was installed, alternatively a copy is stored on my 4shared, link in my sig.
You can try installing the drivers and see if that helps.
Kies is a huge PITA, you may need to swap USB port and uninstall/reinstal for it to get its act together.
Thanks all who answered.
Unfortunately, Windows Update can't find any driver (already had tried that), and also asking to update the driver and setting it to search in the Kies driver directory has no effect either.
Hi guys! A new problem has started today with the latest version of Kies (Kies_2.0.3.11082_152_2). It fails to connect with the phone and shows the error, "cannot start service on this device. Pls disconnect and reconnect the device". What does this mean? Have tried everything. From re-installing Kies to re-installing device drivers using the Connection Error Resolution thing in the Tools menu of Kies. It was connecting fine till yesterday.
My laptop has Windows 7 Home Premium which is fully updated. And my phone is CF Rooted KF3 with Stock Kernel. Does anyone know what's wrong?
Windows is not starting the service Kies .
Go to your Windows services manager and check .
jje
JJEgan said:
Windows is not starting the service Kies .
Go to your Windows services manager and check .
jje
Click to expand...
Click to collapse
Hi JJ, I opened "Services" in windows, and in the list of Services, there is no service with the name KIES or Samsung Kies. Can you pls give a detailed answer. Thanks in advance.
Point to be noted is that this new version of Kies was working fine till yesterday, only from today it is not connecting the phone. When I un-install and re-install Kies, it connects properly and detects the phone (when connected via USB cable) just ONCE. After that whenever I try to connect the phone Kies is giving the error message. Also note, that I am able to view the contents of the phone normally via Windows.
Does anyone have the answer to this problem??? This problem of Kies not recognizing the phone when connected is being faced by many people. Has Kies stopped recognizing rooted phones???
My newly purchase from carrier also can't connect to pc. (xp )fail to find any driver when connect, namely those cdc serial and android mtp
I bought my P7510 not too long ago, which already was at HC 3.2. Kies will not recognize this tablet [stock HC 3.2, USB Debugging off] over USB, but does it over Kies-WiFi. I installed the latest version of Kies, and the USB connection starts up in MTP mode, but the Kies device-recognize-spinner keeps on spinning, and will not resolve the 'unknown' device.
The host-system (Win Vista X64) does recognize the tablet fine.
As HC 3.2 no longer supports the USB Kies (= USB data) mode, I would like to know what could be done to fix this, as Kies does not support Firmware update over Wifi-Kies.
I have been able to run the Wifi native update (got 3.2.1 like that), but I would like to be able to get Kies running over USB.
New Version of KIES is available
Been having exactly the same problems with my (never rooted) new in January GT-P7510 since the last firmware/KIES2 upgrade. Have tried all the fixes in XDA and other forums - wasted hours to no effect. Ended up with 15 device entries for 7510 in my Windows 7 (64) Autoplay list.
Try dowloading the latest KIES_2.2.0.12014_18_8.exe released 8 Mar 2012 from Samsung support. First uninstall both the SAMSUNG USB Driver for Mobile Phones and then Samsung Kies using Control Panel/Programs & Features before you run the new KIES installer.
When KIES finishes installing itself and the USB drivers, fire it up and you'll get KIESPDLR.exe wanting to make changes. If you allow this you'll see the message "There are new components for SAMSUNG KIES.... updates for firmware management ... do you want to upgrade now?" - cancel this as it will not change anything and other posters have said it causes the connection problem.
You're ready to plug in the Tab USB cable now - don't get too excited though there are problems coming. Plug in the 7510 USB cable - preferably in a motherboard USB socket, rather than a hub-based USB socket. The usual storm of device driver installation follows - the first of which always seems to fail - "SAMSUNG USB Mobile Device driver instal failed". Leave KIES to do its thing and you'll get the same error as previously "Cannot start service on this device. Disconnect and reconnect...". Do this and the same thing happens, but this time no new drivers are installed. Stay in KIES and disconnect the 7510 and run the KIES troublshooter under Options - this reinstalls the USB drivers and which manages to get the SAMSUNG Mobile USB Composite Device installed OK this time (and adds yet another 7510 device to your Autoplay list as a bonus...). Reconnect the 7510 and you'll be no further forward - same connection problem followed by error and request to restart the PC. Leave the 7510 connected to your PC and restart the PC.
On restart you should arrive at your usual desktop with no new deice driver installation. Go into Control Panel/Devices & Printers and you'll see a GT-P710 device with an exclamation against it - "Device cannot start - Code 10" error. Click on the "Troubleshooting" option and it will offer to reinstall a driver so let it apply this fix. It will fail on the SAMSUNG Mobile MTP Device installation however. Now unplug the 7510 and plug it back in again. Yet another attempt to install a device driver follows - this time successful so you should see "GT-P7510 installed - ready to use". Followed by the Windows Autoplay box popping up - just close it as soon as you see it. You'll also see the KIESPLDR requests popping up requesting changes to this computer. Cancel these as before.
Now it gets silly - with the 7510 plugged in (KIES hasn't fired itself up) go into Tab Settings, Wireless and connect via Wi-fi - confirm permission on the PC and KIES will start up - and amazingly - connects via USB! From now on you should be able to disconnect and reconnect the 7510 and get a more or less immediate USB connection.
I apologise for the sheer length of this post, but it's a consequence of SAMSUNG's total ineptitude at writing driver installation scripts - who knows what works, or where or why? Any chance of some decent logging/diagnostics options for your cr*ppy KIES connection process Mr Samsung??
Rant over.
And out.
Good luck!
Hogwit said:
Been having exactly the same problems with my (never rooted) new in January GT-P7510 since the last firmware/KIES2 upgrade. Have tried all the fixes in XDA and other forums - wasted hours to no effect. Ended up with 15 device entries for 7510 in my Windows 7 (64) Autoplay list.
Try dowloading the latest KIES_2.2.0.12014_18_8.exe released 8 Mar 2012 from Samsung support. First uninstall both the SAMSUNG USB Driver for Mobile Phones and then Samsung Kies using Control Panel/Programs & Features before you run the new KIES installer.
When KIES finishes installing itself and the USB drivers, fire it up and you'll get KIESPDLR.exe wanting to make changes. If you allow this you'll see the message "There are new components for SAMSUNG KIES.... updates for firmware management ... do you want to upgrade now?" - cancel this as it will not change anything and other posters have said it causes the connection problem.
You're ready to plug in the Tab USB cable now - don't get too excited though there are problems coming. Plug in the 7510 USB cable - preferably in a motherboard USB socket, rather than a hub-based USB socket. The usual storm of device driver installation follows - the first of which always seems to fail - "SAMSUNG USB Mobile Device driver instal failed". Leave KIES to do its thing and you'll get the same error as previously "Cannot start service on this device. Disconnect and reconnect...". Do this and the same thing happens, but this time no new drivers are installed. Stay in KIES and disconnect the 7510 and run the KIES troublshooter under Options - this reinstalls the USB drivers and which manages to get the SAMSUNG Mobile USB Composite Device installed OK this time (and adds yet another 7510 device to your Autoplay list as a bonus...). Reconnect the 7510 and you'll be no further forward - same connection problem followed by error and request to restart the PC. Leave the 7510 connected to your PC and restart the PC.
On restart you should arrive at your usual desktop with no new deice driver installation. Go into Control Panel/Devices & Printers and you'll see a GT-P710 device with an exclamation against it - "Device cannot start - Code 10" error. Click on the "Troubleshooting" option and it will offer to reinstall a driver so let it apply this fix. It will fail on the SAMSUNG Mobile MTP Device installation however. Now unplug the 7510 and plug it back in again. Yet another attempt to install a device driver follows - this time successful so you should see "GT-P7510 installed - ready to use". Followed by the Windows Autoplay box popping up - just close it as soon as you see it. You'll also see the KIESPLDR requests popping up requesting changes to this computer. Cancel these as before.
Now it gets silly - with the 7510 plugged in (KIES hasn't fired itself up) go into Tab Settings, Wireless and connect via Wi-fi - confirm permission on the PC and KIES will start up - and amazingly - connects via USB! From now on you should be able to disconnect and reconnect the 7510 and get a more or less immediate USB connection.
I apologise for the sheer length of this post, but it's a consequence of SAMSUNG's total ineptitude at writing driver installation scripts - who knows what works, or where or why? Any chance of some decent logging/diagnostics options for your cr*ppy KIES connection process Mr Samsung??
Rant over.
And out.
Good luck!
Click to expand...
Click to collapse
Seems not using KEIS at all, the answer most give, is a lot easier. Feel free to explain why using it and going through ask this hassle is better though.
Sent from my GT-P7510 using XDA Premium HD app
Is it worth it? ...hell maybe!
You're right Benzoman - apart from firmware check & update, you don't need KIES at all for straight sync'ing/backup etc, Windows MTP does that just as well directly.
Still, Samsung will be pushing out a lot of firmware/OS updates over the next year. Who knows they might even get KIES and drivers into shape, so I'm sticking with it just now even if it is a b*lls-ache. Anything's better than fruityTunes!
Alas, no
Hogwit said:
Been having exactly the same problems with my (never rooted) new in January GT-P7510 since the last firmware/KIES2 upgrade. Have tried all the fixes in XDA and other forums - wasted hours to no effect. Ended up with 15 device entries for 7510 in my Windows 7 (64) Autoplay list.
...
...
Rant over.
And out.
Good luck!
Click to expand...
Click to collapse
I never had any problems with the installation of the drivers, but followed your (slightly convoluted) method to the letter. In the final part, where USB connection is combined with Wifi-Kies it still takes the Wifi as basis [not USB even both are connected], i.e. no firmware update possible, which was the (only) reason for using Kies. I do not use the SGT for contacts and the such, I have other devices for that... So sadly, this did not work for me.
I will try and try again. And if I ever find a working solution, I will put it here for all to see.
Factory reset of Tablet fixes this
Just_Another_N00b said:
I bought my P7510 not too long ago, which already was at HC 3.2. Kies will not recognize this tablet [stock HC 3.2, USB Debugging off] over USB, but does it over Kies-WiFi. I installed the latest version of Kies, and the USB connection starts up in MTP mode, but the Kies device-recognize-spinner keeps on spinning, and will not resolve the 'unknown' device.
The host-system (Win Vista X64) does recognize the tablet fine.
As HC 3.2 no longer supports the USB Kies (= USB data) mode, I would like to know what could be done to fix this, as Kies does not support Firmware update over Wifi-Kies.
I have been able to run the Wifi native update (got 3.2.1 like that), but I would like to be able to get Kies running over USB.
Click to expand...
Click to collapse
I tried many things suggested here and on other forums on my GT-P7510 (Wi-Fi only). One suggestion made that was claimed to work was a factory reset of the Tablet itself. I connected via USB to my Windows 7 laptop and copied all folders from the Tablet to an external USB hard disk as a backup, then did the factory reset on the Tablet (under Settings - Privacy). After that Samsung Kies could connect via USB.
This means that something on the Tablet itself needs to change to re-enable USB connectivity to the latest version of Kies. (I had been able to connect in the past using the same hardware but on Android 3.1 on the Tablet and on an earlier version of Kies).
The only real benefit I could see from using Kies is if Samsung releases Android 4.0 ICS via Kies before or instead of sending it via Wi-Fi. I upgraded from 3.1 to 3.2 via Wi-Fi.
Latest 10.1 ICS Upgrade fixes KIES USB connect - at last!
Just received 276MB ICS upgrade via wi-fi connection (no Kies involved).
Seems the connection problem via USB is now fixed.
Plug in the upgraded 10.1 via USB to PC - will install new device drivers
then it connects via USB with no problems whatsoever.
Hope it fixes yours too.
Good luck.
n00b57 said:
I tried many things suggested here and on other forums on my GT-P7510 (Wi-Fi only). One suggestion made that was claimed to work was a factory reset of the Tablet itself. I connected via USB to my Windows 7 laptop and copied all folders from the Tablet to an external USB hard disk as a backup, then did the factory reset on the Tablet (under Settings - Privacy). After that Samsung Kies could connect via USB.
This means that something on the Tablet itself needs to change to re-enable USB connectivity to the latest version of Kies. (I had been able to connect in the past using the same hardware but on Android 3.1 on the Tablet and on an earlier version of Kies).
The only real benefit I could see from using Kies is if Samsung releases Android 4.0 ICS via Kies before or instead of sending it via Wi-Fi. I upgraded from 3.1 to 3.2 via Wi-Fi.
Click to expand...
Click to collapse
I agree with you. For the last 2 days I have tried everything. But the thing that worked the first time was factory reset. worked on the very first try.
as of today, jan 6, 2014, nothing works to update my tab through kies or ota.
i followed your instructions to a "t" and there were some differences, which may be why it did not work. the kies version is now different, upon a restart of my windows pc, a program called mecleanup.exe wanted to execute (forget if this is the exact name, but i looked it up, it is a samsung install cleanup program). none of this worked. i tried disabling my antivirus.
i have spent days searching and trying everything i could find, but my p7510 will not connect to my win 7 64 bit pc through kies (but it will connect with kies air wirelessly - no good for updates) and my tab will not update over ota either. i want to update it, root it and maybe flash a good rom asap, i have waited to long!
does anyone have any info, suggestions, solutions? any help will be greatly appreciated.
the tab was purchased about 18 months ago at bestbuy, and i have never rooted it or updated it, i was waiting for a big update -ics. it has android 3.1 now. i also noticed that there is no imei number on it or in it (software) - is this normal? i have not had these problems with my captivate, or rooted galaxy note. (cappy just updated ota to gingerbread 2.3.5) i have not yet tried anythig with my 7 inch tab yet (it's sprint, but i use it wireless only, with flight mode on).
i tried different usb ports, taking everything out of all my usb ports and only connect the tab, reinstall, everything i can think of. my only recourse is a master reset, and i don't know if that is going to work, there seems to be something missing from my tab. ota does nothing, i am signed into my samsung account and my google account. it was having trouble updating apps from the market--or rather with the list of apps that needed updating, it was saying some apps were not installed when they were. the samsung support site is just usless.
thanks for your help...
Hogwit said:
Been having exactly the same problems with my (never rooted) new in January GT-P7510 since the last firmware/KIES2 upgrade. Have tried all the fixes in XDA and other forums - wasted hours to no effect. Ended up with 15 device entries for 7510 in my Windows 7 (64) Autoplay list.
Try dowloading the latest KIES_2.2.0.12014_18_8.exe released 8 Mar 2012 from Samsung support. First uninstall both the SAMSUNG USB Driver for Mobile Phones and then Samsung Kies using Control Panel/Programs & Features before you run the new KIES installer.
When KIES finishes installing itself and the USB drivers, fire it up and you'll get KIESPDLR.exe wanting to make changes. If you allow this you'll see the message "There are new components for SAMSUNG KIES.... updates for firmware management ... do you want to upgrade now?" - cancel this as it will not change anything and other posters have said it causes the connection problem.
You're ready to plug in the Tab USB cable now - don't get too excited though there are problems coming. Plug in the 7510 USB cable - preferably in a motherboard USB socket, rather than a hub-based USB socket. The usual storm of device driver installation follows - the first of which always seems to fail - "SAMSUNG USB Mobile Device driver instal failed". Leave KIES to do its thing and you'll get the same error as previously "Cannot start service on this device. Disconnect and reconnect...". Do this and the same thing happens, but this time no new drivers are installed. Stay in KIES and disconnect the 7510 and run the KIES troublshooter under Options - this reinstalls the USB drivers and which manages to get the SAMSUNG Mobile USB Composite Device installed OK this time (and adds yet another 7510 device to your Autoplay list as a bonus...). Reconnect the 7510 and you'll be no further forward - same connection problem followed by error and request to restart the PC. Leave the 7510 connected to your PC and restart the PC.
On restart you should arrive at your usual desktop with no new deice driver installation. Go into Control Panel/Devices & Printers and you'll see a GT-P710 device with an exclamation against it - "Device cannot start - Code 10" error. Click on the "Troubleshooting" option and it will offer to reinstall a driver so let it apply this fix. It will fail on the SAMSUNG Mobile MTP Device installation however. Now unplug the 7510 and plug it back in again. Yet another attempt to install a device driver follows - this time successful so you should see "GT-P7510 installed - ready to use". Followed by the Windows Autoplay box popping up - just close it as soon as you see it. You'll also see the KIESPLDR requests popping up requesting changes to this computer. Cancel these as before.
Now it gets silly - with the 7510 plugged in (KIES hasn't fired itself up) go into Tab Settings, Wireless and connect via Wi-fi - confirm permission on the PC and KIES will start up - and amazingly - connects via USB! From now on you should be able to disconnect and reconnect the 7510 and get a more or less immediate USB connection.
I apologise for the sheer length of this post, but it's a consequence of SAMSUNG's total ineptitude at writing driver installation scripts - who knows what works, or where or why? Any chance of some decent logging/diagnostics options for your cr*ppy KIES connection process Mr Samsung??
Rant over.
And out.
Good luck!
Click to expand...
Click to collapse
What do you really need Kies for @OP??? Why dont you just plug it in and allow the PC to see it as a USB device.
Nothing works at all, even when I “just plug it in"! Driveres fail to load or load and do not work. I tried loading older drivers with internet turned off. That was a no go. It lets me see there is a drive on my pc, but will not allow me to see what is on the drive.
Kies air works but does not allow me to move or copy most files to my pc (photos copy but no music and no documents and certainly no apks or any kind of executable)! ). I was thinking of emailing stuff to myself but the main problem is updating my tablet.
I spent one whole useless hour on chat with samsung tech who told me everything I knew and tried already. I explained to him from the start about everything I tried so far, but he still went on to direct me to the samsung support pages with the stuffthat did not work. I should post the transcript of the conversation for sh★ts and giggles.
I just want to be able to update it and root it. Nothing has worked. Why does it not have a removable sd card? Also, now nothing works for my gnote and 7 inch tab. My captivate is just fine with kies mini, so far (knock knock knock on wood).. I remember my p7510 (i think it was that one and not my smaller tab) doing an ota update without my knowledge, and I was mad because everything got changed in some way.
I don't want to master reset till I back it all up. I really wanted to avoid the reset, this should not be happenning, a point in apple's favor here (and I am not an apple fan, i go with android all the way). Samsung needs to take there devs and let them meet to real tab owners/users.
Here is a question − can I email myself an executable/zip file (I know there are size limits) and run it right from gmail on my tab?
sent from my rooted i717 w/stock ics....and i love it!
Here's what I did that works (tablet was running 3.2) stock, PC is win7x64:
1. Disconnect tablet.
2. On PC, uninstall Kies & Samsung USB driver from Programs & Features.
3. On tablet, disable USB Debugging.
4. Download and install latest Kies (was 2.5.2.13021_10 for me).
5. Launch kies, it will not detect anything.
6. Plug in tablet and let drivers etc. install, wait for a prompt from kies saying 'this device is not supported by this version of kies (or similar)'.
7. Press OK.
8. Quit kies and restart it, now it works.
Do the firmware upgrade, and get outta there, that software is some of the worst there is... good luck.
Alrighty, two problems I ran into trying to get ICS up and running.
Problem number one is what I call the infinite Kies update loop where Kies will ask you to update, you do all the steps, and Kies AGAIN asks you to update to the same version you just supposedly did. The software has to be current in order for Kies to perform the update. Now, there are two ways to go about it:
You can either edit the KiesVersion.txt and just type in the current version to 'fake' Kies out
OR you can download the latest build HERE:
downloadcenter.samsung.com/content/SW/201110/20111024092325174/Kies_2.3.2.12064_9_7.exe
Doesnt matter if you have another version installed or not, the installer will guide you through the process and uninstall the previous version. Takes about 5 minutes to install the whole deal.
Problem number two is getting Kies to actually recognize your device instead of just 'connecting' forever.
The way to get around this is the following:
Shut down Kies
Unplug your phone, then ON YOUR PHONE, go to settings>Wireless and Network>USB Settings and enable mass storage (Ill fix the wording on this shortly as my phone is currently updating but its only one option). After doing so, it will tell you that USB Debugging needs to be disabled (I think it will do this automatically), hit the Continue box and then plug your phone in. YOU DO NOT need to tap the Connect phone button under the little Android guy that appears on your phone screen. Now, let Windows install the driver.
NOW, unplug your phone and go to Settings>Applications> and enable USB Debugging (its the last option in the applications menu) and let windows install the driver.
Now, launch Kies and it should only take about 30 seconds to connect.
Note that your phone MUST be in USB Debugging for Kies to upgrade the firmware (which is why the last thing we did was enable USB Debugging, your phone will already be in USB Debugging mode).
Hope this helps
littlewierdo said:
Alrighty, two problems I ran into trying to get ICS up and running.
Problem number one is what I call the infinite Kies update loop where Kies will ask you to update, you do all the steps, and Kies AGAIN asks you to update to the same version you just supposedly did. The software has to be current in order for Kies to perform the update. Now, there are two ways to go about it:
You can either edit the KiesVersion.txt and just type in the current version to 'fake' Kies out
OR you can download the latest build HERE:
downloadcenter.samsung.com/content/SW/201110/20111024092325174/Kies_2.3.2.12064_9_7.exe
Doesnt matter if you have another version installed or not, the installer will guide you through the process and uninstall the previous version. Takes about 5 minutes to install the whole deal.
Problem number two is getting Kies to actually recognize your device instead of just 'connecting' forever.
The way to get around this is the following:
Shut down Kies
Unplug your phone, then ON YOUR PHONE, go to settings>Wireless and Network>USB Settings and enable mass storage (Ill fix the wording on this shortly as my phone is currently updating but its only one option). After doing so, it will tell you that USB Debugging needs to be disabled (I think it will do this automatically), hit the Continue box and then plug your phone in. YOU DO NOT need to tap the Connect phone button under the little Android guy that appears on your phone screen. Now, let Windows install the driver.
NOW, unplug your phone and go to Settings>Applications> and enable USB Debugging (its the last option in the applications menu) and let windows install the driver.
Now, launch Kies and it should only take about 30 seconds to connect.
Note that your phone MUST be in USB Debugging for Kies to upgrade the firmware (which is why the last thing we did was enable USB Debugging, your phone will already be in USB Debugging mode).
Hope this helps
Click to expand...
Click to collapse
You are the man! Thanks for posting this!
littlewierdo said:
OR you can download the latest build HERE:
downloadcenter.samsung.com/content/SW/201110/20111024092325174/Kies_2.3.2.12064_9_7.exe
Doesnt matter if you have another version installed or not, the installer will guide you through the process and uninstall the previous version. Takes about 5 minutes to install the whole deal.
Click to expand...
Click to collapse
Didn't work. I get caught in an endless loop where it keeps asking me to uninstall the previous version.
What do you mean "edit the KiesVersion.txt"?
bigmout said:
Didn't work. I get caught in an endless loop where it keeps asking me to uninstall the previous version.
What do you mean "edit the KiesVersion.txt"?
Click to expand...
Click to collapse
Ok, what you need to do is copy and paste the download link into a new tab in your browser. This should automatically give you a download dialog box (no need to browse a website). Download the app, its 90 megabytes and when it is done downloading, run it. Follow the on screen prompts.
This DOES work, I know, I did it on three different machines, all running Vista, XP, and Win7.
Alternatively, you can browse to where Kies is installed (C:\Program Files\SAMSUNG\Kies) and look for a file called KiesVersion.txt. Open this in Notepad and you will see one line at the top. Copy and paste the version number REPLACING whatever version is showing:
2.3.2.12064_9
(So you should have just one line showing the version number above).
Save and exit.
Note, if you choose the KiesVersion.txt method, Kies will not update correctly which is why I strongly recommend doing the first method first.
littlewierdo said:
Alrighty, two problems I ran into trying to get ICS up and running.
Problem number one is what I call the infinite Kies update loop where Kies will ask you to update, you do all the steps, and Kies AGAIN asks you to update to the same version you just supposedly did. The software has to be current in order for Kies to perform the update. Now, there are two ways to go about it:
You can either edit the KiesVersion.txt and just type in the current version to 'fake' Kies out
OR you can download the latest build HERE:
downloadcenter.samsung.com/content/SW/201110/20111024092325174/Kies_2.3.2.12064_9_7.exe
Doesnt matter if you have another version installed or not, the installer will guide you through the process and uninstall the previous version. Takes about 5 minutes to install the whole deal.
Problem number two is getting Kies to actually recognize your device instead of just 'connecting' forever.
The way to get around this is the following:
Shut down Kies
Unplug your phone, then ON YOUR PHONE, go to settings>Wireless and Network>USB Settings and enable mass storage (Ill fix the wording on this shortly as my phone is currently updating but its only one option). After doing so, it will tell you that USB Debugging needs to be disabled (I think it will do this automatically), hit the Continue box and then plug your phone in. YOU DO NOT need to tap the Connect phone button under the little Android guy that appears on your phone screen. Now, let Windows install the driver.
NOW, unplug your phone and go to Settings>Applications> and enable USB Debugging (its the last option in the applications menu) and let windows install the driver.
Now, launch Kies and it should only take about 30 seconds to connect.
Note that your phone MUST be in USB Debugging for Kies to upgrade the firmware (which is why the last thing we did was enable USB Debugging, your phone will already be in USB Debugging mode).
Hope this helps
Click to expand...
Click to collapse
Thanks man. Your method worked for me!:good:
littlewierdo said:
Ok, what you need to do is copy and paste the download link into a new tab in your browser. This should automatically give you a download dialog box (no need to browse a website). Download the app, its 90 megabytes and when it is done downloading, run it. Follow the on screen prompts.
Click to expand...
Click to collapse
Yeah, I did all that. I downloaded the installer and clicked on it. It started installing, then asked me if I wanted to uninstall the old version of Kies. I said yes, and it started uninstalling.
And... that's as far as I can get. After that, it loops back and keeps asking me if I want to uninstall the old version of Kies.
littlewierdo said:
Alternatively, you can browse to where Kies is installed (C:\Program Files\SAMSUNG\Kies) and look for a file called KiesVersion.txt. Open this in Notepad and you will see one line at the top. Copy and paste the version number REPLACING whatever version is showing:
2.3.2.12064_9
(So you should have just one line showing the version number above).
Save and exit.
Note, if you choose the KiesVersion.txt method, Kies will not update correctly which is why I strongly recommend doing the first method first.
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I'll try this -- thanks.
bigmout said:
Yeah, I did all that. I downloaded the installer and clicked on it. It started installing, then asked me if I wanted to uninstall the old version of Kies. I said yes, and it started uninstalling.
And... that's as far as I can get. After that, it loops back and keeps asking me if I want to uninstall the old version of Kies.
I'll try this -- thanks.
Click to expand...
Click to collapse
Maybe try uninstalling the version you have before you install the one I posted. Might be a version problem (my version that I had installed might be newer/older than yours).
Thx...i finally got it working
Sent from my SAMSUNG-SGH-I717 using xda premium
FINALLY!!!!!! Thank you so much! Downloading the newest version you posted finally got rid of the infinite updating issue plaguing me.
BTW I uninstalled the old version first before installing the new one since im seeing issues with replacing also
Sent from my Galaxy Nexus using Tapatalk 2
29% about 40 mins way to slow to download.
Edit: Received a timeout error damn!!!!!!!
Sent from my SAMSUNG-SGH-I717 using xda premium
Thank you for the debugging tip! This worked when I used it regularly. However, as soon as I went into download mode, it started the infinite connecting again! Any idea what is up with that?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
My phone still won't connect
Sent from my SAMSUNG-SGH-I717 using xda premium
whittakerh said:
Thank you for the debugging tip! This worked when I used it regularly. However, as soon as I went into download mode, it started the infinite connecting again! Any idea what is up with that?
Sent from my SAMSUNG-SGH-I717 using xda app-developers app
Click to expand...
Click to collapse
It has to do with the bizarre way Windows handles drivers.
EVERY phone state has to have a different 'driver' installed, although technically, it is using the same driver for each phone state..
The Note actually has five states, Download mode (this is the mode you would put your phone into to 'Odin' anything to it), Recovery mode (Clockwork recovery menu), Debugging mode (turn on USB Debugging) - also known as ADB mode, Mass Storage, and Wifi Direct (useful for connecting to your PC's files or public files on your phone using your PC - requires the PC to have wireless capability). Due to the way plug and play works, any device connected to your PC must put out a 'ping' to tell the OS what it is (a device name). Samsung has opted to really confuse everything by reporting a different device name for all these different states rather than doing what most devices do, a recovery mode and a mass storage mode (two states instead of the 5 Samsung is using).
Installing the samsung note driver via kies is sufficient to cover all the different states (windows just duplicates the driver for each new state it has not detected previously) but in order to cover every state the phone can possibly be in, you have to plug in the phone while the phone is in that state (ie. plugging it in with USB debugging on will install the drivers for ADB mode). One other note, just in case you are getting the brilliant idea to go ahead and -pre-install all of these different states, it has to be done for each USB port (each state) and Windows tends to remove unused drivers after a short period of time (if you havent put your phone in download mode and plugged in to your PC in awhile, chances are, Windows will have to reinstall the driver for this state again). This is why in the instructions I listed, I explain putting the phone into mass storage mode and then back into ADB mode - this forces windows to install the drivers for each state.
For those still having trouble with this, reboot your PC and try the instructions again. Pay very close attention to the system tray (the icons by your clock in the lower right corner - typically unless you moved your start menu).
MAKE SURE that windows FINISHES installing the driver for mass storage BEFORE you switch to ADB mode or you will have problems. BE PATIENT! Put your phone in mass storage and go get a coffee, do a cross word puzzle, take a shower, whatever. It takes anywhere between 30 seconds to 5 minutes to install the driver and if you interrupt the process, things become wonky until you reboot.
There will be an icon by the clock that is animated while the driver is installing (click it and it will tell you it is installing the driver). When it isnt animated, clicking it will tell you that windows finished installing the driver. DONT RELY ON THE ANIMATION! Click the icon and be sure it has installed.
Also, you cannot have Kies running while Windows is installing the driver. If you do, windows will correctly install the driver but Kies will never detect the phone. It is possible that shutting Kies down and restarting it (and repeating the steps I mentioned to get Kies to connect) may correct the issue but most likely, it will require a reboot and then you will have to run thru the steps I outlined again to get it to connect properly.
This is a combination of Windows and Samsung both. Windows could handle this so much better, Samsung could have reported the device as two possibilities instead of 5. But, what can I say, One company is Korean and one is American and they each like to do things their own way.
Thanks, OP - finally able to get the ICS update. This whole process was a complete cluster****. Samsung should work on that.
Edit: Guess I spoke too soon. Kies was able to recognize my Note and began the update process (i.e., asked me if I wanted to update, had to agree to whatever, etc.), but after it downloads the firmware and begins "preparing firmware upgrade components" to install the upgrade it loses the connection with the phone and restarts the whole process again. Kies doesn't say anything about losing the connection - the box that shows the status of the update just closes and Kies doesn't register any connected devices (though it starts the "connecting" process again a few seconds later. Any suggestions?
NickNaylor said:
Thanks, OP - finally able to get the ICS update. This whole process was a complete cluster****. Samsung should work on that.
Edit: Guess I spoke too soon. Kies was able to recognize my Note and began the update process (i.e., asked me if I wanted to update, had to agree to whatever, etc.), but after it downloads the firmware and begins "preparing firmware upgrade components" to install the upgrade it loses the connection with the phone and restarts the whole process again. Kies doesn't say anything about losing the connection - the box that shows the status of the update just closes and Kies doesn't register any connected devices (though it starts the "connecting" process again a few seconds later. Any suggestions?
Click to expand...
Click to collapse
Use the link I provided in the original post to download the updated version and stick it in a folder you can find.
Completely UNINSTALL Kies.
Unplug your Note from the PC.
Reboot your PC.
Reinstall Kies using the new version you downloaded.
After installing, reboot your PC.
After your PC has rebooted, go through the process of installing the Note drivers as I described in the original post (see below). Once you reach the step of putting the phone in USB debugging mode and have plugged it into your PC, wait until AFTER Windows has told you the drivers have been correctly installed. If Windows gives you an error that the drivers did NOT install correctly, reboot and try again. You need to pay attention to the icon in the system tray, click on it to see whether it is currently installing, whether it successfully installed, or whether it failed if you arent seeing the icon animation.
MAKE SURE to watch the icon near the clock, do NOT change the USB mode on the phone until AFTER windows has told you it has installed the driver for that mode.
AFTER you have enabled USB Debugging and plugged it into your PC, wait until AFTER Windows says that it successfully installed the driver, then, WITHOUT unplugging your phone, launch Kies and proceed to update your phone.
littlewierdo said:
Use the link I provided in the original post to download the updated version and stick it in a folder you can find.
Completely UNINSTALL Kies.
Unplug your Note from the PC.
Reboot your PC.
Reinstall Kies using the new version you downloaded.
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Click to collapse
Thanks for all of these suggestions. This makes complete sense but I'm still having a problem (Windows Vista 64):
- I uninstalled using Kies Uninstall tool
- I searched out and deleted all other Kies related files, including program data stored under the user profile
- I rebooted my PC
But... when I try to install Kies from the new .exe file, it goes back to the loop: uninstall / install / uninstall.
Is there something more that needs to be done to "uninstall Kies" completely? e.g. modify a registry?
PS about the "loop" it goes like this:
10 Pop up: Before you install the new version, you need to uninstall the old version of Kies
20 Me: OK
30 (it then uninstalls - allegedly)
40 Pop up: You will now install the new version.
50 Me: OK
60 goto 10
UPDATE (7/17):
I used a registry cleaning utility to wipe out Kies related keys in the registry. I was then able to install the new, downloaded version of Kies and successfully updated my phone. So... I assume the loop was caused by Kies not being able to properly uninstall itself. (Or... it could have just been me...)
There is a possibility of user account control getting in the way. Forgot to mention that before you run the installer, you need to right click on the exe and select the compatibility tab and then select 'run this program as administrator'. For whatever reason, some machines I have noticed that Windows doesnt always automatically detect when a program needs to be run as admin and it needs to in order to access everything it needs to.
Why arent people flashing ICS the way everyone else has been for months? Seems like its causing more problems than anything
Sent from my SAMSUNG-SGH-I717 using xda premium
Newer Version of Kies!
littlewierdo said:
Alrighty, two problems I ran into trying to get ICS up and running.
Problem number one is what I call the infinite Kies update loop where Kies will ask you to update, you do all the steps, and Kies AGAIN asks you to update to the same version you just supposedly did. The software has to be current in order for Kies to perform the update. Now, there are two ways to go about it:
You can either edit the KiesVersion.txt and just type in the current version to 'fake' Kies out
OR you can download the latest build HERE:
downloadcenter.samsung.com/content/SW/201110/20111024092325174/Kies_2.3.2.12064_9_7.exe
Doesnt matter if you have another version installed or not, the installer will guide you through the process and uninstall the previous version. Takes about 5 minutes to install the whole deal.
Problem number two is getting Kies to actually recognize your device instead of just 'connecting' forever.
The way to get around this is the following:
Shut down Kies
Unplug your phone, then ON YOUR PHONE, go to settings>Wireless and Network>USB Settings and enable mass storage (Ill fix the wording on this shortly as my phone is currently updating but its only one option). After doing so, it will tell you that USB Debugging needs to be disabled (I think it will do this automatically), hit the Continue box and then plug your phone in. YOU DO NOT need to tap the Connect phone button under the little Android guy that appears on your phone screen. Now, let Windows install the driver.
NOW, unplug your phone and go to Settings>Applications> and enable USB Debugging (its the last option in the applications menu) and let windows install the driver.
Now, launch Kies and it should only take about 30 seconds to connect.
Note that your phone MUST be in USB Debugging for Kies to upgrade the firmware (which is why the last thing we did was enable USB Debugging, your phone will already be in USB Debugging mode).
Hope this helps
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This worked great to finally upgrade my Kies to Version 9.7, however there is a newer version 2.3.2.12064.10 available so when trying to update it once again goes into the loop. Any idea as to where to find this newer version?
Cubbump1 said:
This worked great to finally upgrade my Kies to Version 9.7, however there is a newer version 2.3.2.12064.10 available so when trying to update it once again goes into the loop. Any idea as to where to find this newer version?
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Click to collapse
I found this direct link at the German Samung website: downloadcenter.samsung.com/content/SW/201105/20110512115717796/Kies_2.3.2.12064_10_1.exe (Grrr...I am not allowed to post a working link since I am a new user. Sorry for that.).
Worked for me, but I had to remove the old version on my own before installing the latest version with this installer. Otherwise it got stuck in the infinite uninstall loop.