Samsung Galaxy S2 I9100 'does not support software upgrading via Kies' - Galaxy S II Q&A, Help & Troubleshooting

Hi, I am trying to update my Unrooted, Unmodified S2 to 4.0.3, but Kies comes up with the message 'Your Device does not support software upgrading via Kies.' I am with the UK Provider O2, on their Pay as you Go service. My CSC code is 'O2U'. The Kies version I am using is Kies 1.3.0.12062_4, which seems to be the latest version for the Macintosh Computer OS, even though it is under the download page for Kies 2.0. Can anyone help? If this isn't the latest Kies (Mac) version, where can I get the latest Mac version?
Thanks in advance.

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[Q] Help: "Your device does not support software upgrading via kies"

Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
tommyteacosy said:
Hi There,
I purchased my SGS2 outright from O2 UK and I'm on a pay monthly SIM-only plan with O2. The phone came loaded with the stock O2 UK firmware and whenever I connected it to Kies it would recognize the firmware and say that the current firmware is up to date, which was fine. Since then I have played around with rooting my phone, installing different mods and installing newer stock samsung firmwares to try out Android version 2.3.4. etc.
After all this playing around I wanted to be sure that I could get my phone back to the standard O2 UK branded configuration in case I ever needed to send it in under warranty for repair. I hunted around on the internet and found a website with a link to a copy of the official O2 UK branded firmware which was a tarball called: I9100XWKDD_I9100XXKDH_I9100O2UKD1_HOME.TAR. Using odin I flashed my phone with this firmware and now my phone starts up with the O2 logo and everything seems back to normal, except when I connect it to Kies. I know for a fact that the O2 firmware I'm now on has been superseded by newer releases from O2, but when I connect to Kies, it says:
"Your device does not support software upgrading via kies. Current firmware version: I9100XWKDD/I9100O2UKD1/I9100XXKDH/I9100XWKDD"
I'm guessing that there is something else on my phone that I need to install/flash/change for Kies to start recognizing it as "Official". Does anyone know what this might be? What is it that Kies looks for on your phone to work out if it supports upgrading it or not? I am running the latest version of Kies.
I have attached a screenshot from my kies to show you what I'm talking about and a screenshot from my phone to show you software/firmware versions it is running.
Any help would be very much appreciated.
Cheers
Click to expand...
Click to collapse
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
It_ler said:
I have got two recommendations for you:
1. Have a look at http://fus.nanzen.se/ to get Check Fus Downloader and check what the latest official firmware for your phone and region is.
2. Got to Intratech's Carrier Branded Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1113928 to get the carrier branded firmware you want/need to flash using Odin.
If you do not need a carrier branded firmware (Kies does not need a branded ROM on your phone), you can also check Intratech's Official Firmware thread here => http://forum.xda-developers.com/showthread.php?t=1075278 to get the latest official and un-branded firmware flashable via Odin.
See second post of his thread.
If you flash a stock ROM for your region, KIES should recognize it again.
Good luck !
Click to expand...
Click to collapse
I have the same issue, when i upgraded the Stock firmware. When connect to Kies, message popup is "Your device does not support software upgrading via kies. Current firmware version: ...XXKH2"
I have reset to factory format my SG2 9100 (watch this video http://www.youtube.com/watch?v=FzDb6m7sQ7A&feature=related). After that when i connect it showing current and latest firmware..
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
nevrozel said:
I did exactly the same as the OP. I just flashed back to the latest carrier firmware and Kies still does not recognize it but I don't really care.
My question is: if I send it to warranty, is there any way they can see I have previously installed other official firmwares from Intratech's thread? I have never rooted it, only installed official firmwares.
Thanks.
Click to expand...
Click to collapse
Samsung honour official firmware for warranty does not matter if you have reflashed as long as the firmware is stock and custom rom counter is zero .
jje
tommyteacosy said:
You are a lifesaver! Thank you so much for your recommendations. I downloaded Check Fus Downloader which I was then able to use to download the latest O2 UK firmware, which, as it turns out, was only released yesterday and uses android 2.3.5. I then used odin to flash the new firmware and now when I connect to Kies it says I have the latest firmware installed.
Happy Days!! and Thanks again!
Click to expand...
Click to collapse
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
You need to reroot as you have wiped the root kernel .
jje
antzlisoul said:
If you flashed the firmware using Odin, will you stay rooted after that? Or you will have to root it again? Sorry, I'm new to the Android world.
Thanks in advance,
Click to expand...
Click to collapse
Depends on what firmware. Some custom firmwares come rooted. Official stock firmwares do not.
Hello,
I upgraded my galaxy S2 to the SFR (France) ICS firmware I9100SFRLP7 by using CheckFusDownloader. It works but unfortunately my mobile is still not recognized by Kies. The message "your device does not support software upgrading via kies" is displayed on the screen.
Phone Info:
PDA: I9100BULPC
PHONE: I9100BULP6
CSC: I9100SFRLP7
Any idea ? If the CSC is not correct, what is the correct one and how to change it ?
Thanks for your help.

[Q][Help]Can't update my SGS2 through KIES

I have a Bell Samsung SGS II GT-I9100M that I sim unlocked. (it's not rooted but permanently sim unlocked)
When I first got this phone I tried to install an update through Kies and it didn't work. Anyways I had this phone on the side ever since then and I barely use it (yea sad I know).
Currently the phone is running Android 2.3.3, Baseband I9100MUGKG2, Build number GINGERBREAD.UGKG2 and under KIES it says I have the the latest firmware version which is PDA:KG2 / PHONE:KG2 / CSC:KG2 (BMC)
Anyways I am sure there is a new update but no matter what I do I can't install it.
I tried right-clicking on my device in KIES and the Firmware upgrade option is greyed out
I tried under tools and pressing on Firmware upgrade and initialization and it says
'GT-I9100M' does not support initializing.
What do I do? I would like to update to the latest firmware. I am pretty good with android although I am not familiar with Samsung Devices.
Please help, thank you.
try getting a stock rom for your region through fusdownloader
then reboot into download mode, start odin 1.85 add the downloaded rom to pda (this step actually is explained a lot in this forum so look it up if you are not entirely sure what to do ;P )
then flash the new firmware, should work just fine
cheers
RacecarBMW said:
I have a Bell Samsung SGS II GT-I9100M that I sim unlocked. (it's not rooted but permanently sim unlocked)
When I first got this phone I tried to install an update through Kies and it didn't work. Anyways I had this phone on the side ever since then and I barely use it (yea sad I know).
Currently the phone is running Android 2.3.3, Baseband I9100MUGKG2, Build number GINGERBREAD.UGKG2 and under KIES it says I have the the latest firmware version which is PDA:KG2 / PHONE:KG2 / CSC:KG2 (BMC)
Anyways I am sure there is a new update but no matter what I do I can't install it.
I tried right-clicking on my device in KIES and the Firmware upgrade option is greyed out
I tried under tools and pressing on Firmware upgrade and initialization and it says
'GT-I9100M' does not support initializing.
What do I do? I would like to update to the latest firmware. I am pretty good with android although I am not familiar with Samsung Devices.
Please help, thank you.
Click to expand...
Click to collapse
The Bell ICS update isn't rolling out until tomorrow, according to MobileSyrup... here's a copy of the leaked bell memo from their site..
Since you have an unlocked sim device which belongs to other network service provider so kies will not update it as you have some other sim..so the best method is choose the stock rom as per you region from www.sammobile.com and then flash it through odin.
Sent from my GT-I9100 using xda premium
adik82 said:
Since you have an unlocked sim device which belongs to other network service provider so kies will not update it as you have some other sim..so the best method is choose the stock rom as per you region from www.sammobile.com and then flash it through odin.
Sent from my GT-I9100 using xda premium
Click to expand...
Click to collapse
He has the proper bell firmware. The actual software update isn't being released until tomorrow, hence the reason Kies can't find the update.
Hi Guys,
I'm a little bit confused i cannot get any updates via Kies or using OTA , i bought my SGS II from Kuwait and currently i'm in Egypt , i changed the CSC to Egypt once to solve this problem but it's the same my firmware info is I9100JPKJ2/I9100JPKJ1/I9100XXKI4/I9100JPKJ2 (xxx)
Any advice?
Thanks
I am not sure if Android 4.x is already out for the "M" version.

[Q] No Software Update Button on SG3!!! >_<

Ok, here's my dilemma regarding the Samsung Galaxy S3.
Under 'about this phone' in settings, there is no software update button and I can't update my firmware to jelly bean even though in the UK T-mobile (my provider) has released it. I called t-mobile, they said they would not have put any restrictions on the phone and I also called Samsung and they said I had to go into one of their stores to fix it which is a long distance from where I live. I've plugged it into the kies software on my mac with the latest version and it says my sg3 has the latest firmware WHICH IT DOESN'T! Please Help! I don't know what to do :'(
Download odin and flash your tmobile firmware from Sam mobile

[Q] Samsung Kies Not Opening The Mobile Installed With Other Country Firmware

Recently i rooted my phone from official Indian 4.0.4 Firmware to Rooted 4.0.4 Firmware.
After some days i tried to Un-Root My S2 to Stock Firmware but couldn't get Indian Firmware so I downloaded another official firmware(Dont know which country) From internet and using Odin i set back to 4.0.4 which is also an official firmware but not India's given official firware.
Now my problem is when i connected to Samsung Kies it is showing connecting but after waiting for several minutes it is not connecting and displaying a note like "Samsung Galaxy S2 connecting failed".
Before the rooting of the device it used to connect directly without much worry and i also know the basic settings of connecting mobile to kies .
Now i am thinking that If the firware of some other country was installed in the mobile may also stops connecting to Kies ???
If so,
I wanted to get the latest rolling out 4.1.2 Jelly bean firmware through kies but i am unable to connect to the kies
Please Help Me,
The Details of the official firmware(Downloaded From Internet & Not Indian Officially Given Firmware) are in the Screen Shot Attached to this Thread....
if you can aslo help me with the official indian 4.0.4 firmware given on kies
Go to sammobile.

[Q] device's firmware version not supported to update firmware via kies

Hi,
I have updated my android firmware to 4.1.2 but not officially using Kies.
So now when i connect my phone to Kies it says "your device's current firmware version is not supported to update firmware via kies."
Could anyone please tell me how i can reset my android firmware to the default version and then update it through Kies.
tahafakhruddin said:
Hi,
I have updated my android firmware to 4.1.2 but not officially using Kies.
So now when i connect my phone to Kies it says "your device's current firmware version is not supported to update firmware via kies."
Could anyone please tell me how i can reset my android firmware to the default version and then update it through Kies.
Click to expand...
Click to collapse
What you mean "not officially"? You mean via Odin/Mobile Odin?
Re-install Kies.
No custom kernel right?
gastonw said:
What you mean "not officially"? You mean via Odin/Mobile Odin?
Re-install Kies.
No custom kernel right?
Click to expand...
Click to collapse
Hi,
yes i updated my firmware using Odin.
now when i open kies it doesnt let me update my phone.
gives me that message.
And did you re-install kies?
Sent from the little guy
Hi friends I own Galaxy s 2 i9100....I got it from UK 3 mobile.. After coming to India I have flashed it with a ROM which is unlocked version as its is locked to 3 network...after the flashing I connected it to kies for backup and found the same message as others in this thread mentioned...so I tried reflashing it with a ROM that is compatible with Indian version and got the issue solved ...I am providing the details of the rom now I am using
PDA: I9100XWLQ2
phnoe: I9100DDLPC
CSC: I9100ODDLPD
BUILD info: Fri oct 26 16:04:15 KST 2012
But recently KIES software in my laptop got updated and when I connected my S2 it stated that my phone is not compatible to update from KIES. But, the same day when I connected wifi in my phone I got a message that an update is available and its done successfully.
Now can any body help me to get that issue sorted out when connected to KIES as it accepted before and now why it is not accepting ??
Thanks in Advance
This is all about csc codes and roms/firmwares from specific regions. csc changer from play store will fix most of the problems for you although root access is required in jelly bean. change the csc to your country and if all the planets are aligned in the third 1/4 of Aries your up and running..
However why the bloody hell you would want to use kies for anything other than backing your stuff up is completely beyond thinking about its the worst bloody piece of bloat you can install on your pc. Use odin you can flash any rom from any country you like its makes little difference as to weather your phone works in your country or not. HAPPY FLASHING.
@#1 If you really want too and jelly bean is available in your country install that via odin and that should also fix your problem.
Current firmware version is not supported to update firmware via kies
Hi,
I bought a Galaxy S2 (GT-I9100) about 2 months ago and I want to update it to gellybean. I tried to update via kies but it says "Your device's current firmware version is not supported to update firmware via kies". then how do I update my phone. Please help...! Thanks in advance.
Details about phone,
Model no: GT -I9100
Android version: 4.0.4
Baseband version: I9100XXLQ6
Kernel version: 3.0.15-I9100XWLPQ-CL975203
Build no: IMM76D.XWLPU

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