Haven't used the prime much since picking up my SGS3, but I powered it on and plugged in the charger. It made a audible 'ding' and flashed a picture of a battery. Didn't think much of it but about 15 minutes later noticed it wasn't charging. Checked settings-->Battery and said not charging. Plugged into usb and pc recognized it, popped up the auto play and the prime did the same screen flash of a battery and ding. Can transfer files fine, did a few pics. But still not charging according to 'battery' in settings and % is still dropping .... Any ideas?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
bigblue95z said:
Haven't used the prime much since picking up my SGS3, but I powered it on and plugged in the charger. It made a audible 'ding' and flashed a picture of a battery. Didn't think much of it but about 15 minutes later noticed it wasn't charging. Checked settings-->Battery and said not charging. Plugged into usb and pc recognized it, popped up the auto play and the prime did the same screen flash of a battery and ding. Can transfer files fine, did a few pics. But still not charging according to 'battery' in settings and % is still dropping .... Any ideas?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
I have the same issue, try charging it through the keyboard dock. I find if I plug it in directly to the tablet it trickle charges but says its not (will only go up slowly and only when screen is off possibly even the tablet itself), its to do with the charger, it is has some sort of transistor to switch it between 5V and 15V so I've heard, prime requires the 15V, but it gets stuck in 5V - only plugging it in to the keyboard dock works for me.
Whether what I've said above is true I don't really know I'm only going off what I've read, if anyone has a fix for this please mention it!!
Kevin
kevinm2k said:
I have the same issue, try charging it through the keyboard dock. I find if I plug it in directly to the tablet it trickle charges but says its not (will only go up slowly and only when screen is off possibly even the tablet itself), its to do with the charger, it is has some sort of transistor to switch it between 5V and 15V so I've heard, prime requires the 15V, but it gets stuck in 5V - only plugging it in to the keyboard dock works for me.
Whether what I've said above is true I don't really know I'm only going off what I've read, if anyone has a fix for this please mention it!!
Kevin
Click to expand...
Click to collapse
Well before I went to bed last night, I plugged in my prime to my PC, powered off and went to sleep. Wake up, turn it on, and I'm still at 38% and dropping. Hasn't charged at all. But PC see it just fine still. I'm baffled! Anyone else have some insight?
When you guys charge your prime, do you get a battery image flashed on the screen? It's maybe 3" diagnal and an audible 'ding'? Last time I used it, it updated the firmware to the .28 and I really didn't use it after so I don't remember how it acts when it get plugged in for charging.
bigblue95z said:
Haven't used the prime much since picking up my SGS3, but I powered it on and plugged in the charger. It made a audible 'ding' and flashed a picture of a battery. Didn't think much of it but about 15 minutes later noticed it wasn't charging. Checked settings-->Battery and said not charging. Plugged into usb and pc recognized it, popped up the auto play and the prime did the same screen flash of a battery and ding. Can transfer files fine, did a few pics. But still not charging according to 'battery' in settings and % is still dropping .... Any ideas?
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
Click to expand...
Click to collapse
bigblue95z said:
Well before I went to bed last night, I plugged in my prime to my PC, powered off and went to sleep. Wake up, turn it on, and I'm still at 38% and dropping. Hasn't charged at all. But PC see it just fine still. I'm baffled! Anyone else have some insight?
Click to expand...
Click to collapse
kevinm2k said:
I have the same issue, try charging it through the keyboard dock. I find if I plug it in directly to the tablet it trickle charges but says its not (will only go up slowly and only when screen is off possibly even the tablet itself), its to do with the charger, it is has some sort of transistor to switch it between 5V and 15V so I've heard, prime requires the 15V, but it gets stuck in 5V - only plugging it in to the keyboard dock works for me.
Whether what I've said above is true I don't really know I'm only going off what I've read, if anyone has a fix for this please mention it!!
Kevin
Click to expand...
Click to collapse
bigblue95z said:
When you guys charge your prime, do you get a battery image flashed on the screen? It's maybe 3" diagnal and an audible 'ding'? Last time I used it, it updated the firmware to the .28 and I really didn't use it after so I don't remember how it acts when it get plugged in for charging.
Click to expand...
Click to collapse
After.28 was pushed I noticed my prime was NOT charging. I checked the connection, the ends, the port...nothing.
I then called Asus and they told me to plug into PC and let it charge to over 50%...It sat uninterrupted connected to my PC for over 10 hours...this is a very slow charge...they then told me to call back and they would basically wipe data through Android Recovery to find out if it's software or hardware related.
After it charged to 75% on my PC I unplugged and reconnected AC charger....it worked. I didn't wipe data, I think it just needed that trickle charge. Similar to the first charge 8+ hours...
Good luck with it, I'd call Asus...I'm just telling you what they told me...I never called back cause it worked...
Yes it shows when you connect AC adapter, and yes it's audible tone
DROID DOES, Apple did...like I forgot when
I had a very similar issue, and really got nervous when my apple USB charger still didn't do more than a trickle. Then I read the power specs on the asus charger and realized it's got more power, so I went and bought another charger and sure enough that worked right off the bat.
Once it charged I did some troubleshooting and realized that the power brick itself (even though it wouldn't stay together from the time I got it) was fine, the cable was the problem. My cable appeared to be in mint condition, no visible damage or bent pins or anything, transfers files but only trickle charges. Finally ditched it and now I have one good USB cable and two USB adapters.
I got my charger for $25.00 at office depot I think, 30 was regular and it had a discount or something I believe.
reset switch
I ran into this today again. There is a little hole on the left side of the tablet with a hard reset switch in it. Stick a pin in there (quite deep) and the switch will reset the tablet and it will start charging again. if it fails repeat the procedure.
Related
Went to sleep last night with my Atrix plugged in as I normally have had all my phones, was playing with it right before I went to sleep and everything worked just fine, woke up this morning and the phone will not power on!
First tried to power it on unplugged and the green light flashed for 2 seconds, and nothing happened. Okay, weird, but I'll go with it. Plugged it in, and the green light stays on now until I press the power button! Once pressed, it flashes off, flashes on for 2 seconds and stays off. Nice. I thought the green light meant it was fully charged - when I woke up this morning, it had no green light on, but it was plugged in just fine all night - grabbed my Jawbone ERA and plugged it in to the charger I had the Atrix connected to and it started charging right away, so I know it works....
Pulled the battery, tried plugging it in and power it on without the battery. Nothing. Tried putting in the battery and plugging it in again to "jump start it" as I had done yesterday when I first got it - apparently you can't just charge the thing when connected to a laptop if the phone is off, it will power on even if you power it off again! Nothing.
What the hell happened in it's sleep? I KNOW rooting it didn't cause sleep death.... This thing doesn't have a custom ROM or any undervoltage adjustments, so why the hell is it acting up??? Damnit, right when I got EVERYTHING set up the way I wanted it too.... can't bring it in to the store and give it up with all my personal stuff on there now, I need this thing to power on to wipe it first!!! I'm leaving it connected to the laptop with the green light on for a while and will see what happens in an hour or so....
EDIT - just searched for and tried to hard reset the phone from this thread, the phone still won't even power on to get to the recovery screen!!!
UPDATE - see below and use the SUPPLIED Moto AC charger or at least one with over 5.0V - NOT a PC and NOT a USB hub!
use the charger that came with the phone. My old HTC ones won't charge the phone for some reason. I bet your battery is just dead.
Did you use the provided charger? I tried plugging my Atrix in to the charger I used for my N1, and found that it did not provide enough current. With the old charger, after the phone died, I had similar symptoms where the green light would flash but phone would not come on. Plugged it in with the Moto provided charger, and 5 minutes later all was good...
I had the same problem. Thought I was gonna have to take it back to the store. I don't know what the problem was but I took the battery out for 5 minutes. Then I plugged it into the wall charger(wouldn't work with PC). I didn't turn it on for 30 min, just left it on the charger. Then I hit the volume rocker and it showed the battery charging symbol which it didn't do before. And then I was able to power it on
Same thing here. I purposely drained my battery on the first use. Plugged the usb cable into the PC and nothing. Same blinking green light with no response. I also thought I'd have to return the phone. Then for S & Gs I plugged it into the wall charger and it came to life. Once I got the battery charged a little bit I plugged it into the PC and it started to charge again. Don't know why, but it worked.
Have been running around the house trying to find valid outlets, and that does indeed appear to be the problem. I found it out the hard way though, should have kept an eye on the thread - used a power outlet instead of a PC USB connection and the screen fired right up! Yes, the phone showed the battery with 0% in it, but at least the screen finally came on!
How I have my phone set up normally is connected to my charging valet on my dresser, connected with a 15 foot USB cable that plugs directly into my desktop. Since the extension is good for just one USB connection, I have that connected to a USB hub and then a MicroUSB cable connects my phone from there. The Captivate, and all the other phones I've ever used, not to mention my Zune and Jawbone ERA, all eat that up and have no issues since the USB hub is powered not by the computer (seven USB cables is just too many for a single PC connection) but by the power outlet in the charging valet. I wonder if the hub is distributing the power requirement for each device and the Atrix needs more than others.
I also figured out that the Moto charger has a 5.1V output on it, as does my Jawbone AC charger. Now I need to start making sure that my each one of my chargers in the cars I own has that same type amount of juice too! You go up 29% in battery capacity and so do the requirements to charge it, huh?
Thanks for all the help, marking this SOLVED....
I used the charger in my bedroom that I've used for the Captivate and others before it and it didn't provide enough juice to charge the Atrix. It quickly switched between charging and not charging. I still had 40% battery showing when I woke up though which was nice. It had been off of charge since 10am yesterday.
Plugged it into an HTC charger and it's fine. The one that didn't work is not a modular charger so the power cord is hard wired to the plug.
Alright, a quick update.... Got the phone charged to 100% while it was off and plugged into the AC outlet with the Moto charger. Put my SIM card back in it - couldn't be without a phone all day! - and fired up the Atrix. Went to Battery Info to see what the status is and while plugged into my USB hub, it says
Battery Status: Discharging
Power plug: USB
....
Battery Voltage: 4124 mV (or 4.124V)
Click to expand...
Click to collapse
What the hell? Then I went right after that and plugged it into the Moto AC charger, it says:
Battery Status: Full
Power plug: AC
....
Battery Voltage: 4207 mV (or 4.207V)
Click to expand...
Click to collapse
Why are POWERED USB hubs and PCs not strong enough to charge the phone? I tried ALL my outlets in my vehicles just now and they ALL show full battery status and plugged into AC! Who screwed this up????
GarciaM25 said:
Why are POWERED USB hubs and PCs not strong enough to charge the phone? I tried ALL my outlets in my vehicles just now and they ALL show full battery status and plugged into AC! Who screwed this up????
Click to expand...
Click to collapse
Did you download the PC Charging Drivers that Motorola requires you to have in order to charge via PC and USB cable? If not, look here.
Battleship said:
Did you download the PC Charging Drivers that Motorola requires you to have in order to charge via PC and USB cable? If not, look here.
Click to expand...
Click to collapse
Wait, you have to have specific drivers on the PC so that the phone will allow a power cable (let's not even worry about it being a USB cable for a second) to charge the phone properly? I have the Motorola Media Link software installed, and that has a ton of drivers on it, that wasn't enough? MORE drivers are required to charge a cell phone? This is madness!
Sorry about the necromancy, but had this problem myself but it is NOT due to a lack of voltage. Thought I'd actually solve this, the problem is CURRENT.
USB2 ports will only ever supply 500ma which simply isn't enough to charge the atrix when it's dead. USB2 powered hubs won't supply any more than this either to meet the USB2 spec. The fact that the AC adapter works is because they tend to have a higher output current in the region of 1-2 amps (you may notice the phone, or any other device for that matter, charges faster with AC adapters for this reason).
On a similar note, cheap car chargers only output 500ma. I know with my desire I can have it plugged in and it charges, but if I use GPS it actually draws more current than it can charge at resulting in the battery draining (albeit, slowly).
So, make sure you have a higher current AC/Car charger, or alternatively, plug it into a USB3 port to charge as USB3 spec allows 900ma (some mobos output up to 1A) which is enough to charge the Atrix.
Stewge said:
Sorry about the necromancy, but had this problem myself but it is NOT due to a lack of voltage. Thought I'd actually solve this, the problem is CURRENT.
Click to expand...
Click to collapse
Hey, no problem, if there's something I misstated, then please, correct it!
Stewge said:
So, make sure you have a higher current AC/Car charger, or alternatively, plug it into a USB3 port to charge as USB3 spec allows 900ma (some mobos output up to 1A) which is enough to charge the Atrix.
Click to expand...
Click to collapse
Not sure about this..... It's been about a year since I got all my USB3.0 gear, and I was super excited about it because I thought that my phone would charge ridiculously fast because of the added output, but I remember reading that 3.0 uses extra pins and those pins account for the added voltage and bandwidth of the cable - we don't have those extra pins when you step down from 3.0 to 2.0, so we lose the ability to charge devices faster as a result. I don't know if I actually proved that theory, but after I read up enough on it, I thought I just didn't have to with that knowledge..... again, correct me if I'm wrong, I've got a lot of 3.0 gear here!!!
GarciaM25 said:
Not sure about this..... It's been about a year since I got all my USB3.0 gear, and I was super excited about it because I thought that my phone would charge ridiculously fast because of the added output, but I remember reading that 3.0 uses extra pins and those pins account for the added voltage and bandwidth of the cable - we don't have those extra pins when you step down from 3.0 to 2.0, so we lose the ability to charge devices faster as a result. I don't know if I actually proved that theory, but after I read up enough on it, I thought I just didn't have to with that knowledge..... again, correct me if I'm wrong, I've got a lot of 3.0 gear here!!!
Click to expand...
Click to collapse
There are indeed extra pins in the USB3 standard but these are to transmit data only. The original USB2 data pins are only there for legacy support and USB3 transmissions use the extra lines. There's still only the 1 VBUS pin which supplies the +5V power. There's also no harm in offering higher current on the connection as a device will only ever draw as much current as it needs until it tops out the supplier, not the other way round
EDIT: Another solution could be to use a splitter cable (common with 2.5" drives)so you can draw from 2 ports, but with a micro connector. I've never actually seen one with USB micro but a quick look on ebay says they do exist
nsaia said:
Same thing here. I purposely drained my battery on the first use. Plugged the usb cable into the PC and nothing. Same blinking green light with no response. I also thought I'd have to return the phone. Then for S & Gs I plugged it into the wall charger and it came to life. Once I got the battery charged a little bit I plugged it into the PC and it started to charge again. Don't know why, but it worked.
Click to expand...
Click to collapse
Hi, can I know that when you plug it into the wall charger, is there any light on? Mine has no light on when plug to wall charger. But I can get the light green when plug into PC USB. Can you share that?
cscmf99 said:
Hi, can I know that when you plug it into the wall charger, is there any light on? Mine has no light on when plug to wall charger. But I can get the light green when plug into PC USB. Can you share that?
Click to expand...
Click to collapse
This is the exact same issue that I am facing now. Did you ever manage to find a solution for this problem?
atrix 4g not coming on
Is there any real fix to this issue i have search high and low and all i am seeing people talking about the battery id dead ... i have two battery that is fully charger and the phone still not coming up.
Hi all, sorry that im posting after two years ago but i am facing exactly the same problem, but i plugged it in my USB port, wich i think its a usb2, and i got the screen on but the cellphone did not say charging instead of that was connect your charger, and it was lower than 3% then it turned off. What can it be a solution??
None of the avobe solutions worked?
Which rom/kernel are you using?
I too have this same issue. My Atrix won't come on. I have 2 of the same phone. I tried the charger and cable from both phones. Neither work. When I first plug it it, the green light comes on for a few seconds then it goes out. I even opened the phone and removed the battery. Used a voltage tested and found my battery has 3.7 volts. Thats almost 100% charge. So it not a problem of power. I plugged the phone to my computer and same green light for a few seconds then gone. Won't do anything. No battery display or anything. I even did the simulated battery removal procedure. Didn't work. Is there anything else I can try? Can't get to recovery mode without display unless someone has a fix for that?
Today while I was plugged in I noticed my TF was not getting charged. I checked all the connections, rebootedthe device, and still no luck. I plugged it into my laptop and it was recognized as usual, and even charged up 1% over 10 minutes. I then plugged it into an old iphone charger and it charged a bit faster.
I tried the Asus AC adapter again and it didn't work. I called Asus and explained the issue. I was told I could order a new charger through estore.asus.com. Of course they don't have them in stock. I called the store and they recommended I contact customer support again. I called them back and they said my only option was to wait until the estore got them in stock. They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
I'm really frustrated right now, sorry for venting.
rcm_rx7 said:
Today while I was plugged in I noticed my TF was not getting charged. I checked all the connections, rebootedthe device, and still no luck. I plugged it into my laptop and it was recognized as usual, and even charged up 1% over 10 minutes. I then plugged it into an old iphone charger and it charged a bit faster.
I tried the Asus AC adapter again and it didn't work. I called Asus and explained the issue. I was told I could order a new charger through estore.asus.com. Of course they don't have them in stock. I called the store and they recommended I contact customer support again. I called them back and they said my only option was to wait until the estore got them in stock. They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
I'm really frustrated right now, sorry for venting.
Click to expand...
Click to collapse
Man that sucks & what a ****. Try calling again & hope you get a better CS rep. GL to you.
Apologize for asking a trivial question; have you made sure that the wall adapter has locked into the charger correctly? There are two prongs in the adapter that need to click into the charger unit. I ask since I had a hard time figuring this one out
Does your TF battery discharge when plugged in? I have noticed others on here and some other sites talking about a charging problem. I got my TF today and plug it in right away since it talks about charging for 8 hours. It went from 35% to 100% pretty fast. After it got to 100 I put it on the dock and plugged the dock in. At some point the dock got a green light. At that point I hit the battery icon and saw it said 98%. It has stayed there for the last three hours with everything plugged in. The thinkpad I have at work has a preset threshold for when it starts charging. Supposidly this is for the battery health. I wonder if the TF wont start charging until it drops to a certain level. Even though my TF doesn't show charging at 98% if plugged in directly or through the dock if the dock is plugged in the dock shows a green light.
fonze73 said:
Does your TF battery discharge when plugged in? I have noticed others on here and some other sites talking about a charging problem. I got my TF today and plug it in right away since it talks about charging for 8 hours. It went from 35% to 100% pretty fast. After it got to 100 I put it on the dock and plugged the dock in. At some point the dock got a green light. At that point I hit the battery icon and saw it said 98%. It has stayed there for the last three hours with everything plugged in. The thinkpad I have at work has a preset threshold for when it starts charging. Supposidly this is for the battery health. I wonder if the TF wont start charging until it drops to a certain level. Even though my TF doesn't show charging at 98% if plugged in directly or through the dock if the dock is plugged in the dock shows a green light.
Click to expand...
Click to collapse
Yup. Devices will only start charging at 89-90% until full. If you disconnect the charger before it's full, most will not continue charging, until again depleted below that threshold.
OP, try turning the device off completely with the cable out (hold the power button for about 15 seconds). Then, when off, and the cable plugged into the charger, plug the charger in to the device. If the charger is working, it should power the device on, and hopefully, you'll see the charging icon.
rcm_rx7 said:
They said I couldn't RMA the Adapter at all. The rep said he couldn't confirm if the adapter was covered by the warranty!
Click to expand...
Click to collapse
Don't know where you are in the world but in the UK they _can't_ exclude an integral part like that from the warranty. If the person on the other end cant verify if it's under the warranty I suggest you tell them to get someone that can. their lack of internal communication is not your problem.
I got the same problem.
I got my Transformer last week and I encountered the same problem. When I first called the Asus support, the guy told me that my option would be to send the whole thing to them because I did not know at that time that it was the adapter. I told him that I would return the machine to the store that I bought instead. Then, I started testing by plugging it to my PC and it worked. I also plugged a USB light to the Asus adapter and it did not do anything, so I called them back the next day. I got a better support person this time and he told me to send the adapter back to them. I got the RMA number. I know that they probably don't have the replacement yet so I will have to wait and see.
In the mean time, I find out that the iPad AC adapter will charge the Transformer a bit faster than plugging into a computer. However, it is still not that fast. It takes several hours before charging from 60% to 100%, but it is not too bad. I will have to leave with it until I get a replace adapter.
I have tried completely powering the tablet off and plugging it in, it does nothing. The adapter worked fine for about a week, but now it's toast. I'm going to try and call Asus again today and see what I can do. It's sad that others have had the same issue!
I'm going to try and find an iPad charger in the meantime.
Replacement adapter?
As I said before, the iPad AC adapter will charge the transformer but it will be slow. I tried to find a replacement adapter but I could not find anything that will provide 15V and 1.2Amp. I think the iPad adapter will provide 5V and more than 1.2Amp. Does anyone know an AC adapter that will provide more voltage?
FYI I've tried emailing Asus about getting a spare power adapter. They weren't particularly helpful:
The Travel kit is currently not available for purchase. Unfortunately we can not give a time estimate when this product will be available for purchase. For availability and price please contact your local retailer.
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Click to collapse
kunrj said:
As I said before, the iPad AC adapter will charge the transformer but it will be slow. I tried to find a replacement adapter but I could not find anything that will provide 15V and 1.2Amp. I think the iPad adapter will provide 5V and more than 1.2Amp. Does anyone know an AC adapter that will provide more voltage?
Click to expand...
Click to collapse
Even if you happen to find a 15v PSU with a USB connector on it it's unlikely to work as it would nee dto put that 15v on the right pin. The USB3 socket is not supposed to have 15v anywhere so the pinout can't be anything like a standard, they just happen to be rolling in 2 uses (USB sync/+15v Power) into one port.
Information of PSU model with known fault here:
http://forum.xda-developers.com/showthread.php?t=1081435
Hello everyone,
I have my 32GB TF201 with docking that I purchased 3 weeks ago. After I purchased I was able to charge my table directly thru outlet twice and once thru the dock. This week the tablet ran out of battery. I plugged it to the outlet with an empty battery and yellowish light was on. In the morning (after 6 hours of charging) I checked and the light was still yellowish. I said 'what the hell' and left home for work. When I came back I checked and saw that the battery was only charged to ~9%. I re-checked the outlet and it was not charging. The battery icon appears when I plug the cable but the status is 'Not charging' and it actually is not charging. I could then charge the dock thru the same outlet and usb cable up to 100%. I also could charge the tablet thru the dock's battery. the only problem is between the charger and the tablet itself. I will still take it to the service but I can still listen to ideas to check in the weekend.
Thanks a lot.
You probably have a busted charge port on the tablet itself. Try plugging the tablet to the computer and see if it registers. If not, more than likely the charge port on the tablet is broken.
Sent from my SPH-D710 using xda premium
huynhc said:
You probably have a busted charge port on the tablet itself. Try plugging the tablet to the computer and see if it registers. If not, more than likely the charge port on the tablet is broken.
Sent from my SPH-D710 using xda premium
Click to expand...
Click to collapse
that was the one thing I did not check and I will today. but the tablet is being charged from the dock that is connected thru the same port.
I am having the same no charging issue, but I do not have a dock. The device recognizes the computer just fine when I plug into that, but into the wall, I get nothing. Even when connected to the computer, all the connection info pops up (usb debugging, asus sync, etc) but it does not charge. Problem started this morning.
Cayniarb said:
I am having the same no charging issue, but I do not have a dock. The device recognizes the computer just fine when I plug into that, but into the wall, I get nothing. Even when connected to the computer, all the connection info pops up (usb debugging, asus sync, etc) but it does not charge. Problem started this morning.
Click to expand...
Click to collapse
sorry to hear that but still good to know that I am not the only one I will update this thread when and if I get a response from the service. please let me know if you find the reason or a solution to this problem
cheers
yuzereroglu said:
sorry to hear that but still good to know that I am not the only one I will update this thread when and if I get a response from the service. please let me know if you find the reason or a solution to this problem
cheers
Click to expand...
Click to collapse
Okay, I first had this issue last night. Unplugging and plugging it back in fixed it at the time. Then this morning, I couldn't get it to charge at all (replugging it in multiple times) via AC or USB (though it did recognize the other USB things like it should). I managed to find a dock in stock nearby finally and picked one up today. Plugging the tablet into the dock charges off the dock like it should, and plugging in the dock charges it like it should. Now, miraculously, when I unplug the tablet from the dock and plug it back into the wall via AC, it works again.
So, don't know what exactly the issue is, or how exactly to fix it, but at least it seems to have fixed itself for the moment. And, now I have the dock if this happens again
hey there. i took the tablet to the service but to my luck the unit is flagged as 'defective on arrival' and I had to return it. I guess it was a ahrdware issue. I could not take a new one since the reseller was out of stock of TF-201. I am waiting for it to become available.
Wow - my tablet would not charge at all last night as I ran out of battery. I tried all the outlets in my hotel room and my PC, but it just seemed like the charge port was dead. I noticed that the trim around the charge port was a bit deformed, so the plastic part that abuts the bezel was not straight.
Anyways - I get to the office this morning and plug it in and now its charging - whew! This is eventually going for RMA since the HDMI is completely dead, and now it does seem the charge port is a bit loose. I am concerned it will happen again just when I need it!
Very frustrated with the quality issues - it's just harshin' my buzz with this tablet.
I've switched through three different primes (with issues unrelated to this) but I seem to notice that all of the chargers are like this. It seems like a security feature or bug (not sure) but if you keep the charger plugged into the outlet, it auto shuts off the charging adapter after being plugged in for a prolong period of time. If you take the charger out, leave it unplugged for an hour or two, then plug it back in. It will work again. All three of the primes I got do this. So I just remember to unplug the charger and don't leave it plugged in and the issue doesn't seem to happen anymore.
btw just a heads up:
- USB won't charge on computers unless your usb port is usb 3.0. If your usb is 2.0 it will only charge on idle (which you won't be able to tell really)
- Dock won't charge the tablet unless the tablet runs around 75% battery (sometimes higher sometimes lower) its in the FAQ
Cayniarb said:
Okay, I first had this issue last night. Unplugging and plugging it back in fixed it at the time. Then this morning, I couldn't get it to charge at all (replugging it in multiple times) via AC or USB (though it did recognize the other USB things like it should). I managed to find a dock in stock nearby finally and picked one up today. Plugging the tablet into the dock charges off the dock like it should, and plugging in the dock charges it like it should. Now, miraculously, when I unplug the tablet from the dock and plug it back into the wall via AC, it works again.
So, don't know what exactly the issue is, or how exactly to fix it, but at least it seems to have fixed itself for the moment. And, now I have the dock if this happens again
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This is the exact replication of what's occurring with my TF201 with the exception that it is still not charging directly plugged into the tablet after I remove from the dock.
weird trick
I think this might be due to how some devices recognize power, i have the same issue with my iPod touch. I found that if you take the charger wire with adapter attached and plug that into the tab, then plug that into the wall it should normally work. My brother was having this issue also with his dock not charging, and this method makes it work.
Well, called ASUS support and got an RMA to send it in. Apparently something's wrong.
I tried to plug into my prime to charge as I usually do when it gets low on battery and it refused to detect that it was plugged in. I've tried with multiple outlets and yes I am using the official asus wall charger and cable. It only charges very, very, very slowly if the tablet is off and plugged into the wall charger. In no case does it detect that it is actually plugged in though.
I see that there is a system update, not sure if that would fix it since I can't do it because I'm at 8% battery currently.
I'm on 9.4.2.14 right now
thanks in advance
I just updated this morning to the .15 and now I can't charge, so don't know if that will help you. Same as you I tried multiple outlets and nothing; reboot didn't help either. Prime was working great for me for what I need, now this. Will try the charging while shutdown. I see an RMA soon. Charging while off only is not an option, it's an inconvenience.
Sent from my Transformer Prime TF201
I have had the same problem after receiving .15 this past weekend. I have tested other cables and wall chargers and know that's not the issue. I also did a factory reset to no avail.
Any ideas?
Check the charger or get a new charger.
I've been having the same problem.. tablet will not charge either. Luckily or me i scored on a dock. And now the only way my tablet will charge is when i connect the tablet to the dock and use the wall charger to simultaneously charge both tablet and dock. Without dock, tablet will not charge. Maybe trickle charge only when screen is off. Gotta me a software glitch. Can't be usb cable or ac adapter as with dock, everything works perfectly.
Im having the same problem. Prime doesnt charge while connected to wall charger...it seems to only charge when the screen is off and connected to a pc. When this first happened a few days ago i left the prime powered off and plugged it into the wall to charge overnght which it actually charged but it hasnt charged again since. So ive been at 10-20 all day and barely get to use it so it wont die as i checked the battery stats and it seems the prime is consuming a whole lot of power in a short amount of time...if its not the charger then im screwed since i unlocked the bootloader...this issue needs attention as its effecting multiple users so hopefully someone somewhere can either confirm that they tried using a new charger and what the results were or someone else has a charger that you know works and try using your prime on another persons tablet..it seemed to have started when i had "switch me" app installed and running a guest profile i noticed my pc stopped communicating with my prime and it all went downhill from there..
It's definitely not the charger in my case. I'm waiting to hear back from Asus, I'll update when I get their response.
Hello
My prime was charged a few weeks ago, and i haven't used it in a while so it discharged and turned off.. Now when I try to plug It in, it shows that it is charging, but nothing happens..
It charged for 3 hours, and when I unplug it, it can't turn on.
If I leave it plugged in and turn it on, it shows a screen with low battery icon and turns off immediately.
I can charge the keyboard just fine, the charging led on the keyboard turns green after a while.
It's rooted, but stock rom and have never unlocked it, so no customer recovery..
Hope someone can help me out :/
Sent from my GT-N7100 using xda app-developers app
Battery not charging on tablet
Moonbloom said:
Hello
My prime was charged a few weeks ago, and i haven't used it in a while so it discharged and turned off.. Now when I try to plug It in, it shows that it is charging, but nothing happens..
It charged for 3 hours, and when I unplug it, it can't turn on.
If I leave it plugged in and turn it on, it shows a screen with low battery icon and turns off immediately.
I can charge the keyboard just fine, the charging led on the keyboard turns green after a while.
It's rooted, but stock rom and have never unlocked it, so no customer recovery..
Hope someone can help me out :/
Sent from my GT-N7100 using xda app-developers app
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Click to collapse
It sounds like your battery may have died on you.
Are you using the AC charger or the usb charger?
Mine takes a long time on the usb but charges better on ac.
Are you charging them both while docked, if so try undocking and charging them separately.
How old is the battery, Prime now?
The battery is guaranteed for 12 or 24 months also, just check where your serial number is and it will have a 12 or 24 number on the right under your model number.
Also,l check the charging port and make sure no debris or foreign matter has accumulated in it and some of the pins aren't bent.
If none of this works it means you have an internal problem and a different recovery won't help because you still cannot get it charged.
Post back with your results please.
GTIM2L8 said:
It sounds like your battery may have died on you.
Are you using the AC charger or the usb charger?
Mine takes a long time on the usb but charges better on ac.
Are you charging them both while docked, if so try undocking and charging them separately.
How old is the battery, Prime now?
The battery is guaranteed for 12 or 24 months also, just check where your serial number is and it will have a 12 or 24 number on the right under your model number.
Also,l check the charging port and make sure no debris or foreign matter has accumulated in it and some of the pins aren't bent.
If none of this works it means you have an internal problem and a different recovery won't help because you still cannot get it charged.
Post back with your results please.
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Click to collapse
I've tried both charging it through USB from my computer and through the wall charger (original charger and cable).
I've tried charging it both docked and undocked, separate and together.
The Prime is bought about 7 months ago, and i have checked for dust and such in the various parts.
It says "12" below the serial number btw, but i bought it from England (i live in Denmark) though Amazon, so it would be hard for me to return it..
Though there is 1 thing that is bugging me and i'm not sure if it can be the problem.
There is 1 pin that's not aligned with the others on the charger port on the prime itself
Picture to explain: http://i45.tinypic.com/2r4sw7t.jpg
The 2nd pin from the far left is a bit longer inside the device than the others. I've tried to get it out by using a little metal stick (don't know what its called ) but I've been unsuccessful..
The prime obviously gets some sort of connection when i plug it in (though only if i plug it into the wall charger, doesn't happen with USB, which i kinda predicted) and gets enough power to vibrate, then turn on for about 4 seconds to show a big red battery icon (meaning low power) and then turns off..
I've tried to correct the pins on the wall charger so they're more stable and connect better, i've tried putting the wall charger in the freezer for 20min (google'd it as a possible solution, other said it helped them). I currently don't have any other charger or cable that can connect/charge the prime, but i don't think the problem lies with the charger/cable..
I left the dock+prime docked together charging all night and when i woke up, the dock LED was green but it still wasn't able to boot up at all..
Is there anything i can do to reset the Prime? I've tried the little pin hole under the sd card slot, i've tried various combinations of volume up and volume down and power, but i always end up with the screen with the big red battery icon..
Moonbloom said:
I've tried both charging it through USB from my computer and through the wall charger (original charger and cable).
I've tried charging it both docked and undocked, separate and together.
The Prime is bought about 7 months ago, and i have checked for dust and such in the various parts.
It says "12" below the serial number btw, but i bought it from England (i live in Denmark) though Amazon, so it would be hard for me to return it..
Though there is 1 thing that is bugging me and i'm not sure if it can be the problem.
There is 1 pin that's not aligned with the others on the charger port on the prime itself
Picture to explain: http://i45.tinypic.com/2r4sw7t.jpg
The 2nd pin from the far left is a bit longer inside the device than the others. I've tried to get it out by using a little metal stick (don't know what its called ) but I've been unsuccessful..
The prime obviously gets some sort of connection when i plug it in (though only if i plug it into the wall charger, doesn't happen with USB, which i kinda predicted) and gets enough power to vibrate, then turn on for about 4 seconds to show a big red battery icon (meaning low power) and then turns off..
I've tried to correct the pins on the wall charger so they're more stable and connect better, i've tried putting the wall charger in the freezer for 20min (google'd it as a possible solution, other said it helped them). I currently don't have any other charger or cable that can connect/charge the prime, but i don't think the problem lies with the charger/cable..
I left the dock+prime docked together charging all night and when i woke up, the dock LED was green but it still wasn't able to boot up at all..
Is there anything i can do to reset the Prime? I've tried the little pin hole under the sd card slot, i've tried various combinations of volume up and volume down and power, but i always end up with the screen with the big red battery icon..
Click to expand...
Click to collapse
I am 90% sure that 2nd pin from the left is your problem. if you cant find a way to pop it back into place or dont know somebody who can do it for you then you should probably rma.
here is a thread about the pinout. Take a look at the diagram on post 6 http://forum.xda-developers.com/showthread.php?t=1630300&highlight=pinout
Hi there,
My TFP won't charge or be recognized by my iMac. I have changed the battery, no joy; I replaced the charging port; no joy; and got new charger and cable even though all my others charged other devices, .
Any ideas? Much appreciated
acricketer said:
Hi there,
My TFP won't charge or be recognized by my iMac. I have changed the battery, no joy; I replaced the charging port; no joy; and got new charger and cable even though all my others charged other devices, .
Any ideas? Much appreciated
Click to expand...
Click to collapse
This happened to me because the battery connector inside the device was loose, I had to open up the device up and re-connect it. This time, I've placed some tape to try and make it not fall out again. Maybe the battery is faulty?