What to do now? - AT&T Samsung Galaxy Note I717

Please forgive me for the long arse post, details are sometimes a good thing. At this point Im positive I have techherpes. I got a bad Modem last week and on the same day this. Last week I got the test letting me know ICS was available for my note so I followed all directions and downloaded Kies, after 4 attempts finally got a good DL. During the ICS update I got an error and was prompted to use the recovery feature. No dice on recovery so I took the phone to the ATT service center and they set up a return. I got my new phone on Friday and call Sumsung support to get a walk through. The tech said it would be advisable to wait until today before trying the upgrade which I did. I tried it again and the end result was the same as the first. I don't consider myself a technology dullard, hell its what I do for a living but I'm obviously doing something wrong?
At this point I still have the original phone in the return box waiting to be shipped and another phone showing:
ODIN MODE
PRODUCT NAME: SGH-i717
CUSTOMER BINARY DOWNLOAD: NO
CURRENT BINARY SAMSUNG OFFICIAL
Below that is a pic of a phone, yield sign, pc
Firmware upgrade encountered and issue. Please select the recovery mode in Kies and try again.
I spoke with another Samsung tech tonight who tried to walk me through a factory reset, vol up+down+power which brings me back to the same screen above briefly flashing the Samsung logo. She went ahead and setup a RMA and told me that it would be 5-7 days plus shipping. I said hell I'm in Austin can I drive up and have you fix it I can do the vol down+power buttons which will take me to the screen letting me know a custom OS will cause critical problems bla bla blah and when I press the up vol button I go back to the ODIN MODE screen.
Should I simply take it back to the ATT service center again, not sure they will be so accommodating since I have been down this road once already. Ive only had the original phone for just over a month and I have the insurance plan through them. All data was backed up before both attempts.

Maybe you got a bad Kies download. It's my impression it's a little squirrely, from my own experience and reading of others'. Why don't you remove and reinstall it. It seems unlikely that you got 2 bad brand new phones.

That is very possible. I had to DL it 4 times before I finally got a DL that would complete. Ill go that route and see what I can do. Does the current status of the phone mean that its bricked?
Thanks,
Chris

I don't know much about that, but I think it would be pretty bad to be able to brick a phone that easily following manufacturer's directions. In Kies there is an option for something like an emergency firmware fix, in case you need to try that. But I'd go the normal route first. I had some trouble with mine when I did the download, and had to try more than once. The download took forever, and I understand the servers were swamped when AT&T put out the notice. Also had to disconnect the phone and try more than once, but in the end everything was fine. Good luck.

kat3k said:
I don't know much about that, but I think it would be pretty bad to be able to brick a phone that easily following manufacturer's directions. In Kies there is an option for something like an emergency firmware fix, in case you need to try that. But I'd go the normal route first. I had some trouble with mine when I did the download, and had to try more than once. The download took forever, and I understand the servers were swamped when AT&T put out the notice. Also had to disconnect the phone and try more than once, but in the end everything was fine. Good luck.
Click to expand...
Click to collapse
Yep, I tried the night I got the text and the first DL took 45 minutes with a 30mb connection. When I tried the installer it failed so I wiped it and tried again. After 4 similar attempts all taking the same amount of time to DL I finally got one that launched. The result was where Im at now with the first phone. Fortunately ATT had me one the next day and I was able to restore. I called Samsung support and the tech told me to wait until Sunday or Monday before I tried it again since Kies would be going down Sat night.
I wiped Kies and installed it this am, 3 minutes to DL and it launched the hotfix. It seems to have gone through several more steps this time so I think I know where the issue was, or at least I wont blame myself 100% for now. When I removed Kies it appears to have also removed my backups? I did another backup using two other software options just to be safe.
When I connected the phone after the new install Kies wont connect to it. I previously tried the emergency recovery since the phone directed me to go this route with no success. Im off to the ATT service center in a few and Ill see if they will go the extra mile again.

Kies wouldn't connect to my phone either at time of update, so I ended up going through the Emergency Firmware Recovery which worked. Then I had to restore my backup. I'd try that again if I were you.

Refs. rehistr
Took the phone into the ATT service center today and as soon as they looked at me they said ICS failed? They told me that their entire day had been spent on skyrockets and notes. They weren't able to correct mine so they are sending me another. I wont be attempting the update on this one for awhile. It would be nice if the replacements came with ICS so that I didn't have to worry about it. I tried the emergency firmware update which would get to 27% and also fail.

just root your phone, no more worries about bricking

Related

[Q] Phone Crashing

Yesterday my battery died half way through playing a game (not entirely unexpected, I'd been playing on my phone quite a bit that day and it still lasted 22-23 hours), I connected the charger that came with the phone and left it to charge while I got on with some uni work.
The phone vibrated to tell me the charge was complete so I disconnected the charger and turned the phone on as usual. After the samsung galaxy S2 splash screen, the screen lock appears and when I move it there are several error messages saying that various applications have had to stop (the main one seems to be TwLauncher but when I force close it, many others also force close). This continues for several seconds until the phone decides to restart itself and repeats the process ad infinitum until I can shut down the phone (I can manage this by not trying to get rid of the screen lock and just holding the power button until the menu appears).
I've had this phone a week (one of those days being today where it did not work at all) so it's still well within the return period but I was wondering if there is an obvious fix that I'm missing.
If not, I'll be ringing Samsung on Monday (I have coursework due for friday so I'll be devoting my samsung office hours time to that) and if they can't give me an easy fix I'll be ringing the place I bought it from and asking for an exchange.
So, has anyone else had similar issues and managed a simple fix?
Bump, I take it everyone else's phone is working then?
Giving this another bump in the hopes there's someone with a simple solution.
I don't want to have send my phone off and wait for the place to get stock.
there have been 2 firmware releases from samsung in the last couple of days, i assume you are running the latest firmware?
I can't even get the phone to stay on long enough for Kies to recognise it. It keeps restarting. Even when it was working I couldn't get Kies to work with it properly (I couldn't copy the contacts from the phone to the computer).
It's running the firmware it came with, but I can't check which version it is.
I was going to try flashing the new firmware via ODIN but I've been busy with coursework. Is this likely to solve the issue or will I just be giving the retailers ammo to reject my return?
go into recovery and do a factory reset
psp888 said:
go into recovery and do a factory reset
Click to expand...
Click to collapse
this is what I was looking for.
after googling, this sorted it out.
I just assumed download mode was the only other non-normal mode.
Thanks
Basic FAQs on the SGS1 forum mostly apply to SGS2 .Worth a look there before Google .
jje

[Help] No sound, no network..

I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
nish7x said:
I was lying down on the ground and my phone just slipped from my hand and fell on the floor.. although it was hardly any height, just chest high. After a few minutes I checked my phone and there was no network, neither was the sound working.
I've tried re-flashing firmwares.. Villian, then KPE.. no use. If you try to play music, it'll show it is playing, however you can't hear anything, neither from the speakers nor from the earphones.
It shows me an airplane icon on the status bar, however the Flight Mode isn't ticked, and even if I try to tick it, it tries to enable for a while but returns back to unticked state.
Any solutions? Apart from approaching the service center
Click to expand...
Click to collapse
Try to pull out your SIM(before you must shut down your phone) and but it back then. Restart your phone. Maybe you can solve the AIRPLANE mode, but for NO sound, I dont know. Maybe you damaged something in HARDWARE(hope you dont damaged). Try to shut down your phone, like 10-15 min.(pull out your battery too) and then try again. Fingers crossed that it works!
CHEERS!
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
nish7x said:
Nope, I tried everything with the SIM. Even inserted another working SIM to check, doesn't work. Shows 0 signal in the mobile network status in About.
But now that isn't my concern. I want to flash back to Froyo so I can take it to the service center for warranty. And this is where I'm ending up with a lot of bad luck
I tried flashing all these firmwares:
Asian:
S5830DDKC1
S5830ZSKA6
S5830ZTKB2
Europeon:
S5830XXKA6
S5830XXJLC
S5830XXKPE
Except the KPE, which is Gingerbread, none of the Froyo ones seem to work. They pass the Odin installation, however after the reboot, it gets stuck at the Galaxy Ace logo. Seriously.. what's the problem I can't get it. I've tried all those Froyo FULL package ROMs that I saw people suggesting. Why does it get stuck at the boot? I can't return my phone to warranty with Gingerbread, as KC1 is the official in India yet.
Click to expand...
Click to collapse
Sorry for you, but keep trying. Still maybe some is GOOD to go! Like: S5830ZCKA7
and
S5830DXKC1
And if you try other ones then ASIAN, try them when you probably buy your phone(look when they come to your store[if they come in FEBRUARY then try January FIRMWARE. Hope you get my point]).
Dont know what to do else, just keep trying and let HOPE you get it work(of course, if you drop dont BREAK something in HARDWARE).
CHEERS!
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
nish7x said:
Yeah, thanks at least for the moral support I've lost my head flashing dozens of times throughout the day yesterday, almost feel like some official flashing guy at the company but at least they get paid for doing it.
I think if nothing works, I will just give the service center the boot screen stuck Froyo ROMs, at least it might be better than giving them a working Gingerbread ROM.
Click to expand...
Click to collapse
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
casiocas said:
Ok! Let to us know, how it ended finally. Maybe we can learn something from it. THX in advance!
CHEERS!
Click to expand...
Click to collapse
It finally ended like this.. I gave my phone to the service center on 23rd June, and getting it back today on 4th July. ****ty service people. Kept giving excuse they're trying to update my phone to some 'new version' as they called it, but aren't able to. Finally they could on the 10th day and got my phone back. And the 'new version' was nothing other than DDKC1 But oh well, the network and sound is fixed.

[Q] Samsung Vibrant Doesn't Start

I was just upgrading my vibrant t959 firmware 2.2 froyo, while upgrading there is a message appears that its failed and there after i remove usb cable and battery after that i was trying to put my phone in Download mode. but My phone Doesn't starts. So would anybody help me what to do, my phone doest start no screens, nothing
Have you tried getting into recovery or download mode? and what exactly were you doing?
Here we go again!!!
OK, looks like another possible Hard bricked scenario using KIES again!!
I'm assuming you were using KIES, because you didn't say anything about ODIN or Heimdall program during what you say was an up grade scenario!!
Ok, first of all, if you plug in the charger, do you see any LED's at the bottom or any signs of life to the phone, IF NOT = Very probable HBrick
Now before you give up, make sure you do every possible senario, to get it to at least turn on in some type of fashion, Whether it be DL mode, Recovery mode, and so on!!
There are different combinations that can get the phone into DL or recovery mode!! Read and research what they are in the Bible, its got everything!!
Link: http://forum.xda-developers.com/showthread.php?t=99126
LinK: http://forum.xda-developers.com/showthread.php?t=954509
Also make sure you have your tools ready, meaning ODIN 1.71 and up, also Baywolfs AIO program is very good at getting phones into DL mode and reflashing it back to stock JFD, where you can at least rebuild your phone.
Now if everything totally fails to even get an LED or any signs of life to your phone, then either you Trully HBricked, and you have 2 optons.
1st Call TMO and tell them you were just talking on it, PERIOD do not say you were flashing with KIES, or they will immediately tell you its a Samsung problem, and you will be W/O your phone for about 3 +_ weeks, after sending it to Plano,TX where they will attempt to JTAG it.
As long as you just stick with the senario of it just died, Period and it wont turn on Period, I tried pulling the battery back out, and power it on Period, and end with a it does absolutely nothing, it seems totally dead, then they will RMA it for you, if you choose insurance for a month itll only cost ya $5.00 for Overnite shipping, and youll have a new phone in about 24 to 36 hours, TMO is very quick to get out of a replacement if they can pass the buck to Samsung, otherwise, its off to Samsung in Plano,Tx and your screwed for a long time, YOUR CHOICE!!
Or send it to josh at: http://mobiletechvideos.mybigcommerce.com/samsung-vibrant-jtag-brick-repair/
he does very good turn times, and is very professional.
Just remember, make sure your phones really HBricked, a soft bricked phone turns on in some type of mode, and is then recoverable by YOU!!
If it doesn't do a ****ing thing, NO LIFE to it, then most likely the BL.bin and the SBL.bin files got corrupted and it will not turn on no matter what you do, and that's a HBricked situation, and only JTAGing it will get it to power back on again, short of a burned out CPU or worst = HW failure!!
MOD's We need a sticky about forewarning people about the dangers of using KIES, there's been a rash of HBricked phones lately using this POS from Samsung!!
I was doing just firmware upgrade
HI, During upgrading i have wrong ODIN software which was for t959V that is for samsung galaxy s4g, and i use that odin software and .tar file was correct for vibrant and i start the process thats why i got this, but now my phone doesnt show any screen, i tried hard so many thing to put into Dmode and Rmode but nothing worked out for me, battery is fully charged and even though there is nothing comes on screen, its completly dead. Please Do Me some trick to fix this

[Q] Hard-Bricked.. Repair Suggestions?

Hey all,
I just left a cell phone repair shop here in Calgary and we tried for a few hours to fix my phone with no luck. He suggested looking online for a place to send it to to see if they are more familiar with the i9300's. We don't get too many here in Canada I guess.
Long story short, I was having problems with my slimbean rom freezing on me so I decided to restore a nandroid backup I made when I first got the phone (a backup I've used before) and the backup went in without a problem but when the phone booted, it booted up normally to my home screen and when I tried to do anything on it I noticed it was frozen. I powered it off and I haven't been able to get it to power back on since.
My roommate happened to have another i9300 so I followed this guide here
http://forum.xda-developers.com/showthread.php?t=1916796
It didn't seem to work. I know the guide calls for an anyway jig which is basically nonexistent.
Is there anyone that's got this to work, and if so, how.
If not, any suggestions on where to send this thing to get repaired in north america?
thanks everyone
Sounds like nand damage, in download mode is the product name blank?
Freezing is usually due to bad memory blocks, later firmware had a fix to get around it but your early backup was probably the last straw.
New motherboard is usually required, unlikely to obtain that in N America.

[Q] Bricked Rooted LG G2 After OTA, No Download Mode

I have the D-800 AT&T LG G2, It was rooted with KitKat 4.4.2. After I rooted my phone, I tried several different ways to install TWRP onto it. I tried FreeGee, adb shell, and straight from TWRP App, nothing worked, because when I tried to boot into TWRP it would just come up with the LG Logo and "Secure Boot Error" and "Certification Error" or something like that, then be a blank screen. I then just held the power button to turn it off, and it would turn back on and run fine, no problem. I figured it never installed right, and so I left TWRP alone. I know you are not supposed to take an OTA after install TWRP, but thinking TWRP never installed on the phone, I took the OTA, and now it will do the "Error" messages and blank screen, but my power off, power on trick doesn't work anymore. I can boot into Recovery Mode, but when I do a Factory Reset, the screen just goes blank. I have tried to put it into Download Mode by pressing Volume Up + Power when hooked up to a PC, but nothing happens. I feel as though its a tough brick. Please Help!
Dirk1616 said:
I have the D-800 AT&T LG G2, It was rooted with KitKat 4.4.2. After I rooted my phone, I tried several different ways to install TWRP onto it. I tried FreeGee, adb shell, and straight from TWRP App, nothing worked, because when I tried to boot into TWRP it would just come up with the LG Logo and "Secure Boot Error" and "Certification Error" or something like that, then be a blank screen. I then just held the power button to turn it off, and it would turn back on and run fine, no problem. I figured it never installed right, and so I left TWRP alone. I know you are not supposed to take an OTA after install TWRP, but thinking TWRP never installed on the phone, I took the OTA, and now it will do the "Error" messages and blank screen, but my power off, power on trick doesn't work anymore. I can boot into Recovery Mode, but when I do a Factory Reset, the screen just goes blank. I have tried to put it into Download Mode by pressing Volume Up + Power when hooked up to a PC, but nothing happens. I feel as though its a tough brick. Please Help!
Click to expand...
Click to collapse
Bump Please. Same Exact Problem With Me, Rooted, Couldnt Get A Recovery Installed (Even Though I've Literally Been Doing Custom ROMs Since The G1 Released) And As Of The Other Day, AT&T Kept Bugging Me To Update To 4.4.2, Even Though I Was Already At 4.4.2. I Kept Declining, But Today My Battery Died, And When It Turned On, It Automatically Installed It, And I'm Getting The Same Errors And Everything.
Send It In
dotjsx said:
Bump Please. Same Exact Problem With Me, Rooted, Couldnt Get A Recovery Installed (Even Though I've Literally Been Doing Custom ROMs Since The G1 Released) And As Of The Other Day, AT&T Kept Bugging Me To Update To 4.4.2, Even Though I Was Already At 4.4.2. I Kept Declining, But Today My Battery Died, And When It Turned On, It Automatically Installed It, And I'm Getting The Same Errors And Everything.
Click to expand...
Click to collapse
I could not find a fix for this problem. Instead, I sent it back saying that it updated automatically and then it didn't work. They can not tell that you have rooted it, because it is so messed up, SO DONT TELL THEM THAT YOU DID! It'll take about 2-3 weeks foe it to be sent back. It'll be free as long as you are under warranty. Just talk to a customer service person on LGs Online Customer Service people. I hope this helps you out!
Dirk1616 said:
I could not find a fix for this problem. Instead, I sent it back saying that it updated automatically and then it didn't work. They can not tell that you have rooted it, because it is so messed up, SO DONT TELL THEM THAT YOU DID! It'll take about 2-3 weeks foe it to be sent back. It'll be free as long as you are under warranty. Just talk to a customer service person on LGs Online Customer Service people. I hope this helps you out!
Click to expand...
Click to collapse
Thanks For The Suggestion. Ironically, I Was Just At The AT&T Store Because They Were Selling Otterbox Defenders For 25 Bucks, And I Told The Guy That My Phone Was Rooted. I'll Have To Go To Another Store. I'm Working On The Linux Fix As We Speak, So Hopefully I Wont Have To Send It In.
dotjsx said:
Thanks For The Suggestion. Ironically, I Was Just At The AT&T Store Because They Were Selling Otterbox Defenders For 25 Bucks, And I Told The Guy That My Phone Was Rooted. I'll Have To Go To Another Store. I'm Working On The Linux Fix As We Speak, So Hopefully I Wont Have To Send It In.
Click to expand...
Click to collapse
I have tried the Linux fix, that didn't work for me, hope it works out for you. Talk to LG, they are the ones who will fix it. You will have to send it to them. I used United States Postal Service, it costed me like 9 dollars, which isn't bad. Good Luck!

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