Smashed screen, new phone Wed, hope I can still root it! - Sprint HTC EVO 4G LTE

On the way out to dance class tonight, I dropped my phone on the concrete and the screen smashed! Fortunately I have TEP and so a new phone should be on it's way to me tomorrow (which I should receive on Wednesday). Hopefully though the new OTA update won't automatically be pushed to my phone during the initial setup process if it's not on there already. I'll be screwed if I can't at least get Titanium Backup back on there to restore everything!
So does anyone know for sure what the issue is like with new phones that you're just getting in the last few days? Do they already have the latest OTA and hboot, or does the setup process try to push that updates automatically? Anything I need to be aware of to keep that from happening?
PS - also does anyone know if I need to hide any evidence of rooting and s-off when using TEP? Isn't it only HTC and possibly Sprint who care about that? I still plan to wipe the data but just wondering how deep I have to go to hide my rooting activities on my sad phone (image attached). I was Root (zedomax) with S-Off.

oo.... should have gotten the otterbox. i see a cheapo plastic case here. =(

Shouldn't matter sprint don't care only HTC does
I'll pay you some cash and trade you my black one if you get a white one
Mines s-off
Sent from my EVO using xda premium

CheriePie said:
On the way out to dance class tonight, I dropped my phone on the concrete and the screen smashed! Fortunately I have TEP and so a new phone should be on it's way to me tomorrow (which I should receive on Wednesday). Hopefully though the new OTA update won't automatically be pushed to my phone during the initial setup process if it's not on there already. I'll be screwed if I can't at least get Titanium Backup back on there to restore everything!
So does anyone know for sure what the issue is like with new phones that you're just getting in the last few days? Do they already have the latest OTA and hboot, or does the setup process try to push that updates automatically? Anything I need to be aware of to keep that from happening?
PS - also does anyone know if I need to hide any evidence of rooting and s-off when using TEP? Isn't it only HTC and possibly Sprint who care about that? I still plan to wipe the data but just wondering how deep I have to go to hide my rooting activities on my sad phone (image attached). I was Root (zedomax) with S-Off.
Click to expand...
Click to collapse
I say you have a 99.9% chance that it will NOT have the OTA update. They are not going to push it out to the stock they have now. It will be some time before the refurbs get the OTA update as part of the process.

You have a 100% chance to get root...htcdev.com

{ParanoiA} said:
You have a 100% chance to get root...htcdev.com
Click to expand...
Click to collapse
Agreed. People use terms too loosely. Root does not equal s-off and vice versa.
Sent from my EVO using xda app-developers app

How is your plastic back cover? I cracked mine, care to sell me yours? PM if interested.
Sent from my EVO using xda premium

If he has TEP then he isn't keeping the old phone

Did you pay a deductible? If so, how much? If not, how does that work?

`Ghost` said:
oo.... should have gotten the otterbox. i see a cheapo plastic case here. =(
Click to expand...
Click to collapse
That wasn't a cheapo plastic case. It was the much highly recommended Diztronic TPU Case.
Speaking of which, I should probably head over to one of the many threads in the Accessories forum that were praising that case and show how well it didn't protect my device.

CheriePie said:
On the way out to dance class tonight, I dropped my phone on the concrete and the screen smashed! Fortunately I have TEP and so a new phone should be on it's way to me tomorrow (which I should receive on Wednesday). Hopefully though the new OTA update won't automatically be pushed to my phone during the initial setup process if it's not on there already. I'll be screwed if I can't at least get Titanium Backup back on there to restore everything!
So does anyone know for sure what the issue is like with new phones that you're just getting in the last few days? Do they already have the latest OTA and hboot, or does the setup process try to push that updates automatically? Anything I need to be aware of to keep that from happening?
PS - also does anyone know if I need to hide any evidence of rooting and s-off when using TEP? Isn't it only HTC and possibly Sprint who care about that? I still plan to wipe the data but just wondering how deep I have to go to hide my rooting activities on my sad phone (image attached). I was Root (zedomax) with S-Off.
Click to expand...
Click to collapse
Mine was worse wish I took pics before returning it
Sent from my EVO using XDA Premium HD app

thatotherguy.. said:
I'll pay you some cash and trade you my black one if you get a white one
Click to expand...
Click to collapse
Actually they're just sending me the exact same one I had so it's another black one on the way to me.
misfit0313 said:
How is your plastic back cover? I cracked mine, care to sell me yours? PM if interested.
Click to expand...
Click to collapse
I haven't taken the TPU Case off the back yet so I can't check. Didn't plan on doing that until I have my replacement in hand since the rest of the glass will probably crack and fall out once I start jostling it around a bit. As of right now, it still runs so I can view my texts and stuff that come in (though I'm getting little slivers of glass everywhere aack!)
That said, if the black plastic cover's fine, and I've got a few days in between getting the new and sending back the old, I'll PM you.
Kujila said:
If he has TEP then he isn't keeping the old phone
Click to expand...
Click to collapse
Yup, the old phone goes back thru TEP. And fyi, I'm a she.
eXplicit815 said:
Did you pay a deductible? If so, how much? If not, how does that work?
Click to expand...
Click to collapse
Yup. The rep I spoke with at Asurion when I filed my claim quoted me $100. Though later when I looked through the info at their phoneclaim.com web site, it shows this phone at $150. So I'm gonna pretend I didn't see the latter, and if my Sprint bill shows a charge higher than $100 I'll call 'em on it! (I only paid $119 for this phone originally through the Wirefly Friends and Family Deal so I hate to think I'd have to pay more for it 2nd time around.)

{ParanoiA} said:
You have a 100% chance to get root...htcdev.com
Click to expand...
Click to collapse
I didn't realize that htcdev unlock was still an option with the latest update, and I don't see it on the list over at htcdev.com right now anyway.
However, the least I want to be able to do is get root access back on my new phone when it gets here. I don't need an unlocked bootloader or S-OFF, at least not right away, and I'm using stock everything else. So I just need to be able to install and use certain apps which require root, primary of which is Titanium.
ETA - nvm on the what i wrote in the first paragraph. I see that they're using "other supported devices" and it still works properly.

CheriePie said:
That wasn't a cheapo plastic case. It was the much highly recommended Diztronic TPU Case.
Speaking of which, I should probably head over to one of the many threads in the Accessories forum that were praising that case and show how well it didn't protect my device.
Click to expand...
Click to collapse
I have this same case, that worries me a bit. lol
Did your screen hit something on the way down? There's no way for the screen to hit the ground directly with the case on. If that's the result of just the force of impact on the case, then that really sucks and I'll need order a OBox Commuter like I had on the 3D. Would be a shame because I'm loving the look and feel of the Diztronic.

pbedard said:
Mine was worse wish I took pics before returning it
Click to expand...
Click to collapse
So much for this Gorilla Glass huh? And that was the highly recommended Diztronic TPU case supposedly protecting it as well. :/
mptherealmp said:
I have this same case, that worries me a bit. lol
Did your screen hit something on the way down? There's no way for the screen to hit the ground directly with the case on. If that's the result of just the force of impact on the case, then that really sucks and I'll need order a OBox Commuter like I had on the 3D. Would be a shame because I'm loving the look and feel of the Diztronic.
Click to expand...
Click to collapse
Nope, it didn't fall or bump into anything on the way down. Matter of fact, I didn't even notice it bounce off the sides or anything, it just fell flat face down onto my concrete patio while I was walking to the garage.
Given that cement is much less forgiving than pavement, wood, or other surfaces, and the fact that it fell out of my hand from about 3 feet off the ground, we can definitely surmise that the screen on this phone will not survive a 3 foot drop onto concrete.

Fortunately replacing the screen ourselves on this phone is childs play compared to replacing it on the OG Evo.

Related

I just droped it!

Ok my atrix just slid off my leg and hit the concrete now the screen is busted its unlocked and rooted but I still have insurance on it
The screen is only cracked on the lower leftside along the home buttons and stops before the search button still works ok just
Wondering if its better for me to replace the screen myself or take my chances and send it in on insureance
Im running cm7 Gina reflash something close to stock so it looks stock EXept for the unlocked on the 1rst screen
Hey,
Is everything still working on it? Only thing is the cracked screen? Then follow this:
EZ FIX:
1. Use Fruit Cakes or Pudding to go back to stock build.
2. Find your nearest At&t Device Support Center. (Don't worry the Atrix is always in stock there, scroll to the bottom of the page where it says step 3, find your state, a pdf will open with a list of DSC's in that state...)
3. Take it there and get it replaced!
Yes I'm on AT&T AND every thing still works fine just that its cracked down by the 4 little squares over past the home button but they all still work just looks ugly now problem is its unlocked and rooted if I take it in I might get some greef about that stuff from at&t
But I gess that's what all the warnings were about
Sent from my MB860 using xda premium
ltdanno360 said:
Yes I'm on AT&T AND every thing still works fine just that its cracked down by the 4 little squares over past the home button but they all still work just looks ugly now problem is its unlocked and rooted if I take it in I might get some greef about that stuff from at&t
But I gess that's what all the warnings were about
Sent from my MB860 using xda premium
Click to expand...
Click to collapse
Don't look all glum.... You can flash your phone back to stock and re-lock it again, it'll be like you never unlocked or flashed it. Search it up, there's a guide out there!
Ok cool lol yep I'm pretty bummed that the gorrilaz in the glass lost the battle lol i found out that i can get a replacement touch screen cheeper than what at&t is gona charge me so ima going that route
Sent from my MB860 using xda premium
It's just advertising, I never believe any of that crap they say about taking hits an not cracking!
I'm not too sure what droping a phone means... Someone care to elaborate?
g2tegg said:
I'm not too sure what droping a phone means... Someone care to elaborate?
Click to expand...
Click to collapse
Don't be an idiot...
Alaq said:
Don't be an idiot...
Click to expand...
Click to collapse
No just suggesting to proof read, instead of making yourself look like the idiot. Little tip for ya! And good luck with the phone. Next time get a Otterbox case. Have been using them for years and they have saved my phones plenty of times. Even dropped a iPhone from 15 feet onto concrete and it was perfectly fine.
soke it in water and claim you dropped it in a puddle on a rainy day or something to that effect, now screen is broke and it will not turn on......problem solved.
ltdanno360 said:
Ok my atrix just slid off my leg and hit the concrete now the screen is busted its unlocked and rooted but I still have insurance on it
Click to expand...
Click to collapse
g2tegg said:
No just suggesting to proof read, instead of making yourself look like the idiot. Little tip for ya! And good luck with the phone. Next time get a Otterbox case. Have been using them for years and they have saved my phones plenty of times. Even dropped a iPhone from 15 feet onto concrete and it was perfectly fine.
Click to expand...
Click to collapse
He explained it pretty well, plus half the people here have horrible spelling and grammar! And yes the Otterbox case is a phone-saver! When I went with my cousin while she was getting her iPhone 4, the salesman threw his iPhone 4 across the store to get them to buy an Otterbox case!

Has anyone had to send theirs back to HP?

I just sent mine back for the back cover cracking. I got tired of it and figured now would be a good time to do it while we wait for ICS and while we watch the Xron rom become even better. But has anyone else had to send theirs in to HP? Do you get a replacement or the same one back? Is it a refurb? Did they finally fix the issue with the cracking backs so I won't have to send it in again? How long did you have to wait for a new one?
I have sent mine over a month ago. They are really quick with that process. It takes about a week from the day UPS collects it to the delivery back to you. If you are in Europe so they will send it to Hungary to get it fixed. Mine got replaced even though I asked to change only the cracked case. But probably they decided to change the whole thing because I also had dead pixel. You can't say whether the device is refurbished or new but so far didn't have any issues! Good luck waiting and I believe that you might also get another device. But if otherwise let us know. I wonder how many people get theirs replaced and how many get only their cases fixed.
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
virgilone2 said:
they discussed this on the xron thread. apparently this is a common problem with the case
cracking near the battery door. from that thread they replace with a refurbished unit. you can have it sent before sending your broken one back but it requires credit card information. one guy had his replaced 4 times for cracks.
Sent from my GT-i9100 using xda premium
Click to expand...
Click to collapse
Crazy. I don't use the tablet enough to justify having them send me one first. Especially right now when we're all still waiting for a big breakthrough for ICS. Seems like I might only be looking at a week and 1/2 max from what some people have said. I'm saddened that some people have had cases with multiple backs with cracks. I thought the HP Touchpad would be designed well and not be another Palm Pre...
are the cracks cause by the hp case or just stress cracks from a poor design?
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Perryking said:
are the cracks cause by the hp case or just stress cracks from a poor design?
Click to expand...
Click to collapse
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
scariola said:
Anyone having this problem, I read somewhere that if you ask for "advanced exchange" then they will send you the replacement first and if you don't send yours back, they charge your credit card.
Beats not having a tablet for 7-10 business days.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
L33t Masta said:
No clue. I know that when the original Palm Pre came out I thought it was awesome until it ended up ****ing up twice. I just sold the replacement they gave me.
I don't use my tablet enough to justify a hold on my credit card and a replacement. My only regret is that I now have to buy a new screen protector.
Click to expand...
Click to collapse
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
scariola said:
As far as I saw there is no hold, or cost associated, I'm sure its just a precaution.
Sent from my HTC HD2 using Tapatalk
Click to expand...
Click to collapse
They probably pre-authorize the amount before they send it to you.
tiny crack so far
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Solartrooper said:
I was able to land 3 32gb tp's during the first fire sale and I only se a few mm crack at the corner of a speaker on one of them. Could it be certain production batches were more prone to cracks?
Click to expand...
Click to collapse
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
L33t Masta said:
Possibly. My girlfriend's isn't doing it but she barely uses it right now until we get Android ported over to it. I'm waiting for ICS to be stable before I do it because she's not technically inclined like I am. Though I bought both on the day of the fire sale.
Click to expand...
Click to collapse
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Solartrooper said:
I would recommended the latest xron rom if haven't done android yet. Latest 2.9.1 rom is working like butter for me. Just make sure you do a clean install and you should be golden. Might be a. While for a supqer stable ics.
Click to expand...
Click to collapse
Haha thanks for that I've been around Xron since Alpha 3 for CM7 came out. I think ICS is going to be a big step forward from GB since they're putting so much time in to it. According to Dalingrin it's mostly done.
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Solartrooper said:
Roger that. It will be interesting to see how ICS comes out of the oven for sure . Meanwhile I'm diggin 2.3.7.
Click to expand...
Click to collapse
Yea it will. I'm hoping it's going to be better than 2.3.7 right now. I don't want to give her a tablet that's always messing up and not connecting and stuff.
I've had my TP since the first firesale and just noticed the crack by my speaker a 2 weeks ago. I wasn't going to send it to HP but I may ask for them to send me the new cover first since they are doing that.
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
carterusm said:
Mine has just been picked up and on its way to Hungary!!! apparently a bad batch of plastic was used and the "new" plastic shouldn`t crack
Click to expand...
Click to collapse
Yea. I've heard that excuse before. But maybe it's actually true.
Heads up...
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
mikehd1959 said:
The advanced exchange is now a $59 fee. No longer a credit card hold. I just got this info from my chat session of dead external speakers on my 16GB Touchpad (internal HP firesale, August 2011).
At least I'll get the same unit back and it doesn't have case cracks (knock on wood).
YMMV, maybe my chat person was having a bad day.
Click to expand...
Click to collapse
More than a 1/3rd of the cost of my 32GB TouchPad haha. What makes you say you're going to get the same unit back?
Also what the heck does YMMV stand for?

2 visible white dot on the bottom of the lcd screen

-sigh- almost 4 weeks of ownership and already having an issue. I just noticed these 2 highly visible white dots (to the left) just above of the capacitive buttons on my lcd. Only visible on white background though but i call tmo and instructed me to get to a local store so they can have one of the reps to look at it before replacement (awesome). I'll take a pic of it later prior to visiting the store.
sorry for the image quality but here it is. I tried taking a few shots of and this happened to be the best shot. What do you guys think caused this?
i dont see it. use ms paint to circle them with red. i seriously dont see anything
I can see them. They look a bit like glares. I never seen this before. Hope you can get this replaced somehow.
Sent from my HTC_Amaze_4G using xda app-developers app
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Mine has the same issue! And this is one that I got via warranty exchange >_> There's no way in hell I'm paying another $10 for a warranty exchange, though.
`Ghost` said:
i dont see it. use ms paint to circle them with red. i seriously dont see anything
Click to expand...
Click to collapse
yeah its those 2 highly visible glares or dot when you look really close to it.. i've taken it using my digital camera (which obviously takes crappy image btw) and although it may be hard to see by others on the monitor - it is really visible in person. I'm still a little confused as to how this developed.
`Ghost` said:
ooooooohhhhhhhhhh i see this now. my friend has a large spot like this on his Evo 3d. comes from too much pressure being put there on the screen. at some point that part of the screen got pushed very hard.
Click to expand...
Click to collapse
i see - well sometimes i would place my phone right next to me while i sleep because i use it as an alarm clock and maybe perhaps i've rolled over it overnight???.. -shrugs- .. but come'on man i'm not that heavy..... lol
realitysconcierge said:
Would love to be updated on the progress of this
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
it's been taken care of and the replacement device is on its way... thankfully it was still covered by warranty. Not sure why it wouldn't be since i just got the phone 4 weeks ago lol
which leads me to my next question.... In regards to warranty that is. Is it worth it to add a PHP (Premium Handset Protection) bundle? I mean, i remember when it used to be $5.99 (i believe) and i just noticed after ordering a replacement device - Tmo added that feature on my plan. Current cost is $7.99 which is still not bad but is it really worth it shelling out 8 bucks for something that can be prevented? I'm pretty anal when it comes to protecting my device (thanks to protective TPU case) and i hardly drop it by accident. However, "****" does happen to anyone when you least expect it. What do you guys think?
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Spastic909 said:
It can be worth it in case something happens like theft or out of warranty. But generally they offer you crap and try to say it's comparable.
Did they say you still have option for insurance? Generally unless you get it when the phone was new you can't add it on later
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
That's what i'm thinking but no, the rep never said anything or made any suggestions as far as adding it on my plan. I check my account frequently and that was the only time i discovered that it was added the day the replacement transaction was made. However, she did mention that even though my device was still covered by warranty, i was charged with $20 for device exchange since i didn't have the PHP feature added to my plan versus $5 bucks if i had it. -shrugs- eh its whatever. Atleast i know i'll have a brand spanking new device in a couple of days and HOPEFULLY.. yes.. hopefully... the annoying screen bleed on the bottom (normal build issue) with the device won't have it. lol
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
`Ghost` said:
i just started a 2 year with tmobile and got the amaze for free. im wondering if this was a bad idea. i dont like the one phone because it lacks a dedicated camera button and some other stuff I dont like about it (its too thin actually). worst case I cancel for 200 and use this phone on straight talk until a better phone comes out I can start a new 2 year with.
Click to expand...
Click to collapse
that's a good point too... I too recently just switched from Individual plan to family plan (even though I'm the only one who's truly going to be using both devices) because i wanted this device (amaze) ever since its debut. Not a fan of One series either because of.. well.. a few things that i've come to expect on a high end device which lacks of... availability to expand storage, option to pull battery, dedicated cam shutter. To stay on point - isn't there a policy or something that after you cancelled your service there's a 1-3 month waiting period again before you can sign up???.. -shrugs-

AT&T picky about warranty exchanges?

Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Irish Enigma said:
Hey guys,
I've had this one since release and had to do sober the phone warranty exchange due to degrading battery
I have a skid mark on thebottom right coroner. Yes, it's on top of the corner just smoothed it out or rounded it a bit. I was wondering if this will get a $690 fee imposed.
It's also S-Off.
Against company policy, instead of giving me silver like my current phone she asked which one I wanted and i said black.
Would they impose a fee for this, if so can I get it overturned?
I was thinking I would RUU it and I'd be fine.
Anyone who's been thorough this or heard of it let me know. Thanks.
Sent from my HTC One using xda app-developers app
Click to expand...
Click to collapse
Not sure about the skid mark on the bottom corner but my original black one had issues with freezing randomly so when I called for an exchange they had none in stock so they shipped me a silver one. This was over 3 months ago and they haven't charged me anything even though the color change is against company policy but as long as they initiate it you shouldn't have an issue. However not sure what they will say about the skid mark and say that is physical damage.
I replaced mine for a bad speaker. They asked if any cosmetic damage, mine had none at the time except a small scratch on the power button/IR window. I know they are inspected when returned, but have no idea how picky they will be or how good that "inspection" really is. Probably depends on the inspector you get that day. :fingers-crossed:
Question: Mine is rooted, running a leaked ATT ROM and when you boot it, the red warning pops up from HTC. Would that be an issue for a warranty replacement? How would I rectify that?
Relock the bootloader and flash it with an RUU and you'll be fine.
Is there a guide anywhere for doing so?
fastboot oem lock, run RUU from HTC, done. A lot of people get it wrong, you are not "flashing' a RUU, the RUU is a "Rom Update Utility" stand alone package.
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Xstop said:
Just an FYI. If your doing a warranty exchange and they transfer to the warranty dept. They will make you download an apk for you to install. This apk let's them look at your system. It first freaked me out cause I was on a full convert GPe. But they didn't say anything about it and went ahead with the exchange. Still a little bit unnerving when they say "please download the apk with the link I'm sending. This will allow me to take a look at your system except for videos or pictures"
Click to expand...
Click to collapse
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
CheesyNutz said:
Would you still have that apk? I'm curious about this I work for att and this is the first I have heard about this
From my One while peeking in your window
Click to expand...
Click to collapse
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Xstop said:
Unfortunately, I don't. A factory reset was the last thing they make you do after they look at your system. But now know it wasn't necessary, so if anyone else goes through this process please don't factory reset. I am also curious about this apk. Sorry Cheesy
Click to expand...
Click to collapse
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
CheesyNutz said:
no worries im going to go in to the store and do some research .... snooping see what that apk really has under the hood
Click to expand...
Click to collapse
Please keep us informed with any info
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Warranty Replacement Woes
I called up the warranty department to get my phone replaced, due to the camera. They did the same ninja snoop APK file (which I still have) but I was smart and put the bootloader/firmware back to out of box state, so I wasn't worried. Weird, though. I don't know what they wanted by doing that.
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
The one they did send out to me had a night/day difference with the camera though. I held both of them up to take a picture of my Christmas tree. Side by side, the screen of my old one was purple and the new one was nice.
I just wish I can get this whole thing sorted out
mjwitt2 said:
Anyway, I got the replacement unit in 2 days, which was nice. The warranty department said I won't be able to tell the difference between a new phone and a "Certified reconditioned" phone. PSSH...
The screen of the replacement model wasn't as bright and had a yellowish cast to it, compared to my other phone, which I was not happy with. The top speaker also crackled when you play any sound through it. I called them back and they are now sending me yet another one. It's nice that they are trying, but I'm not going to trade one problem for another.
Click to expand...
Click to collapse
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
ericiidx said:
I had a similar experience at my local Device Support Center location. The "like-new" refurbished phone they wanted to give me had chips and dents in one corner of the bumper/aluminum bezel, over a dozen swirled scratches in the screen, and two very deep scratches in the screen that clearly made it to the digitizer. The polyurethane bumper was also really greasy and worn out. It was conveniently the only one they had in stock. Now that I think about it, I'm pretty offended that they tried to pawn it off on me.
Click to expand...
Click to collapse
Oh man...Yeah, nothing like that with this one. I mean, cosmetically, the replacement was better than mine!! I had a GAP-GATE phone, but just dealt with it because whatever. The screen and the audio would have bothered me more than a defective camera.
Got replacement no. 2 from FedEx...it's worse than my current model! Third time is the charm, I hope. Their standards suck! I seriously put the three phones side by side on full brightness and each display was seriously a different color. Wtf...my original has a blue cast to it, replacement 1 was yellow, and replacement 2 was purple.
Sent from my HTC One using xda premium
Sorry to hear that. There's a thread somewhere in the HTC One subforum (non-AT&T forum) that talks about the three different screens used in the phone based on its manufacture plant; it sounds like you've had a go at all three.
I too am now having a replacement One shipped to me via AT&T. I'm praying it shows up problem-free, but after the ridiculousness of the Device Support Center trying to give me a replacement that looked as if it fell off the roof of a moving car, I'm not holding my breath.
Oh! They had me run the "snoop APK" as well... except it kept crashing on my One. I'm not sure if I should suspect the fact that I was running the official GPe RUU upgraded OTA to 4.4 or not. Thankfully, the guy I was talking to was a nice guy, and after 4 or 5 attempts to run the APK without crashing, he went ahead and pushed the warranty claim anyway.
I wouldn't recommend anyone else trying to use this "excuse" though, since he could tell I was legitimately trying to launch the app each time. It would just crash during authentication, after he had made a connection to my device.
Xstop said:
Finally was able get the Att remote apk. G/f confirmed that the rep knew she was running a custom ROM. If your still interested, I'll post the apk after I get out of this meeting.
edit: don't know what it's good for, but pm me if you would like it.
Click to expand...
Click to collapse
yes send me the link please i have run in to some roadblocks asking about it lol
https://www.dropbox.com/s/uof83quskbbjpvu/ATTRemoteSupportOne.apk
Here you go.
Sent from my HTC One using xda premium
---------- Post added at 11:56 PM ---------- Previous post was at 11:55 PM ----------
You mean they wouldn't just send it to you?
Sent from my HTC One using xda premium

Joining the G2 ranks!

I've been on my HTC Rezound since late November 2011. It's literally the longest I've ever had a phone, and I wouldn't be changing if mine wasn't starting to really give up the ghost. Within the past two weeks, Bluetooth quit working, it began boot looping, soft keys are becoming unresponsive, etc. Nevermind the battery life issues that have constantly plagued the phone.
So I started researching and not wanting to pay full price for a phone, I know I'm going to be giving up my unlimited data. No biggie, don't use more than 1-2 gigs a month anyway. So I looked at the most obvious options:
SGS4
HTC One
LG G2
The HTC, for as much of a beauty as it is, was almost an instant out. I don't like Sense, and I felt the battery in the phone was undersized. It's other disqualifying factor was what I felt was a smallish screen. So I was down to the SGS4 or the G2. Played with both in store, and the G2 blew me away with how much more responsive it was, brighter sharper screen, and the knock knock feature I fell in love with.
Thought I was going to have to wait a couple three weeks for taxes to roll in, but Verizon ran a special Saturday night on their website for the G2 for free. Couldn't help myself Picking it up on sunday, in white.
First plan -- Debloat. I hate factory and carrier installed bloatware.
Second Plan -- Pop the back plate and White Carbon Fiber Di-Noc from 3M.
Third plan -- enjoy profusely.
Nice choice, you will love it!!!
Verstuurd vanaf mijn LG-D802 met Tapatalk
Whas in same position as u. Ran a sensation xe. Only reason I baugt a new was because I cracked the screen after 2yeara. I really loved sense. HTC one was my first choice then I saw this phone for 100$ less and everything seemed beter.
I don't miss sense and I don't think I ever whill. Only downside whit this phone is the camera. But it has so many other god things so don't mind.
Don't even have to change rom. Just root and install xposee and greenify
Welcome, you will love your g2
Sent from my LG-D803 using Tapatalk
Don't even have to change rom. Just root and install xposee and greenify[/QUOTE]
^^^^^^^^^^this ^^^^^^^^^^^^^^:thumbup:
Sent from my LG-D801 using xda app-developers app
Yeah, I don't think I plan to change roms. I'm not a flash addict. I did it to my rezound because Verizon had that phone so jacked up with bloat it could hardly function. This one I'm hoping to root (today) debloat, check out the modules and see what they offer, and enjoy.
I got it for $10 after it was all said and done. I was pretty perturbed with Verizon for charging a $30 upgrade fee. I've NEVER paid an upgrade fee unless I was doing an early upgrade. I called them and griped this morning, they're giving me $20 of it back as a statement credit. $10? I accept that.
Can you post a link of the carbon fiber?
Sent from my LG-D802 using XDA Premium 4 mobile app
vPro97 said:
Can you post a link of the carbon fiber?
Sent from my LG-D802 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Just check ebay for white 3m Di-Noc and it'll come up. I think what I'm going to do is get a spare back panel, cover it, and then get a very thin hard case and cover that. I get the dropsies now and then and would rather have a TPU type case over the phone to protect the corners.
So I have my new phone but I'm disgruntled already. Irritated is more like it. Not at the phone, I'm happy to have it, but I'm avoiding messing with it right now. Flipping Verizon FORCED me to activate it on the spot in the store. I was like "What? Why?" and couldn't get a straight answer. That put me in a bind because I hadn't backed up my Rezound stuff yet, my wifi doesn't work, and now I'm kind of pinched because I have no data connection either. I wanted to simply email backups around and continue using it until I had the G2 ready to go, set up as I wanted it. Not the case now, which is why I'm so irritated. I even asked about reactivating my Rez and he said I can, but I'd have to bring hte G2 back into the store to have a new Sim card put in because you can only activate it's sim card once. Seriously?
Am I the only one that would be bugged by actions like this? I simply wanted to walk in, pick up my phone, take it home, set it up to MY preferences, then activate it, and I can't even do that now.
Called Verizon customer service and straightened everything out. All is well, I'm running my Rezound right now and slowly setting the G2 up.
Ordered Zagg HD Screen Protector, Incipio Feather case, generic ebay Rubberized two piece case, and 1sq of white 3M Di-Noc carbon fiber vinyl. Now I wait.........and in the interim, on to the rooting. I will have it rooted by midnight and starting the app removal process. So much freaking junk!
Fastbird said:
Called Verizon customer service and straightened everything out. All is well, I'm running my Rezound right now and slowly setting the G2 up.
Ordered Zagg HD Screen Protector, Incipio Feather case, generic ebay Rubberized two piece case, and 1sq of white 3M Di-Noc carbon fiber vinyl. Now I wait.........and in the interim, on to the rooting. I will have it rooted by midnight and starting the app removal process. So much freaking junk!
Click to expand...
Click to collapse
I said I didn't care to ROM mine either but you really should take a peek at the Flex ROM thread. I really enjoy it over stock. I believe it is titled Flex ROM 1.4.2 if you decide your interested. Enjoy your new G2!!!
Surfman423 said:
I said I didn't care to ROM mine either but you really should take a peek at the Flex ROM thread. I really enjoy it over stock. I believe it is titled Flex ROM 1.4.2 if you decide your interested. Enjoy your new G2!!!
Click to expand...
Click to collapse
I'll take a peek. I really like most of the embedded LG features (so much nicer than HTC's Sense stuff IMO) so if it doesn't give that or anything else up, worth a look I guess.
ROOTED! That was probably the easiest root I've ever completed. Ok, so I've only done 3. OG Droid, HTC Rezound (that phone was a disaster for support), and this.
And I'm becoming more and more enthralled with the phone already. Wireless data transfer thingy with my computer works like a champ. Actually has a settable quiet mode so I don't get notifications between hours I set. And so much other stuff. Just amazing how far these have progressed in 2 1/4 years since I got my Rez.

Categories

Resources