Trying to use HTC-DEV method to unlock my sons phone and it's not working.I get the phone into fastboot and I can get all the way to unlock token in cmd screen the command goes through as successful but phone does not reboot. I do have usb debugging enabled, htc sync installed, it will not reboot no matter what, Ive done three others this way no problem. Also when I run HTC sync and plug my sons phone into the computer htc sync is not recognizing it, but I can select either charge only or disk drive when I plug phone in. Does anyone have any ideas what I'm missing? UPDATE: I uninstalled HTC sync and reinstalled and still can't get phone unlocked, also tried it on my laptop just in case it's a computer problem and results were the same, I get unlock token enter command to unlock says it was successful but phone will not unlock and reboot after command was entered.
mcdermott1 said:
Trying to use HTC-DEV method to unlock my sons phone and it's not working.I get the phone into fastboot and I can get all the way to unlock token in cmd screen the command goes through as successful but phone does not reboot. I do have usb debugging enabled, htc sync installed, it will not reboot no matter what, Ive done three others this way no problem. Also when I run HTC sync and plug my sons phone into the computer htc sync is not recognizing it, but I can select either charge only or disk drive when I plug phone in. Does anyone have any ideas what I'm missing? UPDATE: I uninstalled HTC sync and reinstalled and still can't get phone unlocked, also tried it on my laptop just in case it's a computer problem and results were the same, I get unlock token enter command to unlock says it was successful but phone will not unlock and reboot after command was entered.
Click to expand...
Click to collapse
try uninstalling htc sync then rebootiing and then try to unlock the phone...sometimes htc sync can interfere with it
wloftus said:
try uninstalling htc sync then rebootiing and then try to unlock the phone...sometimes htc sync can interfere with it
Click to expand...
Click to collapse
That seemed to do the trick much thanks. Weird, did 3 other phones the same way and no problems, this one had to give me a hard time.
Related
Hi, I'm new to the Rezound coming from an X2. I'm loving this phone. I want to unlock the bootloader but I am having issues with this phone. I am following the steps on htcdev.com exactly and when I enter fastboot oem get_identifier_token it stays at waiting for device. I unlocked a droid incredible several months ago so I have done this with a different HTC device before. Anyone know why I cant get it to work on my Rezound. I sent HTC a message about it, I'm hoping they have an answer, but I know the people on this board know alot of stuff about these phones. the software version I am on is 2.01.605.11 any sugestions? Thanks
John
When you start the phone with the volume switch down, you get taken into HBOOT. The first item on the menu is FASTBOOT. You have to put the phone into FASTBOOT (use Volume up/down to navigate to FASTBOOT and then hit the power button to select) before the PC can talk to it. Have you done this?
Assuming your phone's in FASTBOOT, there's a menu that starts with BOOTLOADER. A few lines above this menu you should see the word FASTBOOT in white on a red background. If your USB connection's okay, this should change to FASTBOOT USB a few seconds after plugging in the cable. Is this happening?
yes, It just wont go any further
jtornone said:
Hi, I'm new to the Rezound coming from an X2. I'm loving this phone. I want to unlock the bootloader but I am having issues with this phone. I am following the steps on htcdev.com exactly and when I enter fastboot oem get_identifier_token it stays at waiting for device. I unlocked a droid incredible several months ago so I have done this with a different HTC device before. Anyone know why I cant get it to work on my Rezound. I sent HTC a message about it, I'm hoping they have an answer, but I know the people on this board know alot of stuff about these phones. the software version I am on is 2.01.605.11 any sugestions? Thanks
John
Click to expand...
Click to collapse
Do you have USB Debugging enabled on your phone?
yes, as well as allow from unknown sources.
Do you have HTC Sync installed on the PC? Does the PC acknowledge the USB connection when the phone's in fastboot?
htc sync is installed and sees the phone. when in fastboot, as soon as i plug in the usb cable it says fastboot usb
I'm going to try it on another pc and see what happens.
Wish I had more to offer. It doesn't seem like you're doing anything wrong. Good luck!
jtornone said:
htc sync is installed and sees the phone. when in fastboot, as soon as i plug in the usb cable it says fastboot usb
I'm going to try it on another pc and see what happens.
Click to expand...
Click to collapse
Uninstall HTC Sync for now.
I tried it on another computer and it worked. So something is pooched on this laptop. Thank you all for your sugestions
Out of curiosity what is the OS on your laptop? I had Windows 8 for a bit and when the new firmware came out I needed to re-lock the bootloader and couldn't because windows 8 and the phone didn't play nice together. As soon as i went back to Windows 7 no issues.
I was using Windows 7 Pro.
I had my phone unlocked and working with a custom ROM in the past, but after some problems I gave up and just relocked it and went back to stock. Now I'm trying to unlock it again and I'm running into some problems. I'm unable to get the identifier token to use with htcdev because whenever I go into the bootloader my phone is not recognized by adb. fastboot oem get_identifier_token leaves me with a waiting for device message, and adb devices returns an empty list. If I turn the phone on normally the device shows up then. To the best of my knowledge, I have all the necessary drivers. I have tried multiple USB slots, multiple computers (including the one I originally did the unlock on, when it worked fine), and have searched all around the internet and various forums for an answer. I've tried manually updating the USB drivers through device manager, but that did nothing. I have HTC sync installed as well. When I plug the USB cable in I sometimes get a device cannot be identified/has malfunctioned message. Device manager also shows a yellow warning triangle on my phone when in the bootloader. I'm on windows 8 currently, but I've tried it on a windows 7 pc as well with the same results.
tldr: adb doesn't recognize my phone while in bootloader, so I can't unlock it.
Thanks in advance for any help, I've tried everything I can think of.
So I have run into a problem with my HTC Evo 4G LTE. I rooted a while back but I decided that I didn't really like the roms that would actually work, and so I tried doing an RUU to get back to stock. What ended up happening was that my phone is now S-ON but it says Unlocked and Tampered. but the custom recovery is still there so I can actually do updates to my phone. I have tried to re-root so I can try the RUU again but for some reason I can't get my phone to be recognized by fastboot or the adb. I don't know if its because I have incorrect drivers or what the issue is. Whenever I try to open ADB it just runs through a block of text and closes instantly, same for fastboot. I don't know anymore which instructions or methods to follow since I don't know what exactly the problem is. I've tried looking on here for issues like mine but I can't seem to figure it out. I just want to get my phone as close to stock as possible but I am seriously stuck right now and I need serious help. I would really appreciate it.
Open the cmd window from your android-sdk/platform tools folder
bigdaddy619 said:
Open the cmd window from your android-sdk/platform tools folder
Click to expand...
Click to collapse
I've done that but I don't know what exactly it is I'm supposed to do once I do that. Like how do I get back to fully stock? Or should I be trying to re-root to RUU again? Moonshine doesn't recognize my device in fastboot usb, it says something like usb device not recognized because of a malfunction. I'm sorry for being clueless but I'm at a loss at what to do.
DashEndar said:
I've done that but I don't know what exactly it is I'm supposed to do once I do that. Like how do I get back to fully stock? Or should I be trying to re-root to RUU again? Moonshine doesn't recognize my device in fastboot usb, it says something like usb device not recognized because of a malfunction. I'm sorry for being clueless but I'm at a loss at what to do.
Click to expand...
Click to collapse
Uninstall everything HTC from your PC then reboot
Unplug your phone then install the latest drivers from HERE the ones dated 6/6/13
Plug phone in and let the drivers install
They might install while in bootloader and custom recovery also
then give moonshine another try
Should I only install the drivers or install HTC Sync as well?
DashEndar said:
Should I only install the drivers or install HTC Sync as well?
Click to expand...
Click to collapse
Moonshine won't work if HTC Sync is installed
bigdaddy619 said:
Moonshine won't work if HTC Sync is installed
Click to expand...
Click to collapse
Ok, I'm going to give this a try and see how it goes. Thanks for responding.
DashEndar said:
Ok, I'm going to give this a try and see how it goes. Thanks for responding.
Click to expand...
Click to collapse
No worries good luck
DashEndar said:
Ok, I'm going to give this a try and see how it goes. Thanks for responding.
Click to expand...
Click to collapse
So I uninstalled all the drivers and everything HTC and restarted. I then tried to install that driver from your link. It said the driver wasn't supported by my operating system which is Windows 8 64 bit and then finished installing. When I plugged in my phone it didn't seem like anything installed. The EVO is recognized by computer as a media device I guess. I switched the usb mode to mount as disk drive and it seemed to install a driver. Then I ran moonshine again but when it went into the bootloader, again it said the USB device was not recognized.
DashEndar said:
So I uninstalled all the drivers and everything HTC and restarted. I then tried to install that driver from your link. It said the driver wasn't supported by my operating system which is Windows 8 64 bit and then finished installing. When I plugged in my phone it didn't seem like anything installed. The EVO is recognized by computer as a media device I guess. I switched the usb mode to mount as disk drive and it seemed to install a driver. Then I ran moonshine again but when it went into the bootloader, again it said the USB device was not recognized.
Click to expand...
Click to collapse
Hmmm not really sure then I have been away from the Evo for a while
Try this
On your PC go to device manager and find your phone, right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
bigdaddy619 said:
Hmmm not really sure then I have been away from the Evo for a while
Try this
On your PC go to device manager and find your phone, right click and select properties
Select the driver tab
Select update driver
Select browse my comp
Let me pick
Look for ADB USB device or similar should be one of the first couple choices
Select MyHTC install and you should be good
Click to expand...
Click to collapse
Trying what you say and everytime I select MyHTC it says it installs, then just disconnects and reconnects again saying usb device not recognized.
DashEndar said:
Trying what you say and everytime I select MyHTC it says it installs, then just disconnects and reconnects again saying usb device not recognized.
Click to expand...
Click to collapse
Hmmm sorry I'm kinda out of ideas
Anyone else with any idea what is going on here with my phone?
Uninstall everything HTC (again). Download and install HTC Sync Manager. Once install is complete, uninstall only HTC Sync Manager. The latest HTC Drivers will remain installed. Put your device into fastboot mode, and connect to the PC. Drivers should install, and the bootloader should go from saying FASTBOOT to FASTBOOT USB.
Captain_Throwback said:
Uninstall everything HTC (again). Download and install HTC Sync Manager. Once install is complete, uninstall only HTC Sync Manager. The latest HTC Drivers will remain installed. Put your device into fastboot mode, and connect to the PC. Drivers should install, and the bootloader should go from saying FASTBOOT to FASTBOOT USB.
Click to expand...
Click to collapse
I just tried this, plugged it in and it still says the message of USB device not recognized. I'm really not understanding what happened as to why the fastboot is just not recognizing the drivers. I also noticed the word fastboot in red changes to fastboot usb when I move the selection down from bootloader to any of the other options. Is it supposed to do that?
DashEndar said:
I just tried this, plugged it in and it still says the message of USB device not recognized. I'm really not understanding what happened as to why the fastboot is just not recognizing the drivers. I also noticed the word fastboot in red changes to fastboot usb when I move the selection down from bootloader to any of the other options. Is it supposed to do that?
Click to expand...
Click to collapse
I think your issue may be with your computer. Do you have another computer you could try this on? I personally have never used windows 8, but it is always something that could be an issue.
DashEndar said:
I just tried this, plugged it in and it still says the message of USB device not recognized. I'm really not understanding what happened as to why the fastboot is just not recognizing the drivers. I also noticed the word fastboot in red changes to fastboot usb when I move the selection down from bootloader to any of the other options. Is it supposed to do that?
Click to expand...
Click to collapse
Yes, when you're connected to your computer via fastboot it will say "Fastboot USB". Don't worry about the message on your computer-I get them all the time and I can still run commands via ADB & fastboot without any problems.
Sent from my HTC EVO 4G LTE
FinZ28 said:
Yes, when you're connected to your computer via fastboot it will say "Fastboot USB". Don't worry about the message on your computer-I get them all the time and I can still run commands via ADB & fastboot without any problems.
Sent from my HTC EVO 4G LTE
Click to expand...
Click to collapse
But in Moonshine when it loads fastboot it doesn't work, it just times out. It finds the device and restarts it, but after it gets into the bootloader it fails. That is what I'm trying to figure out.
When you connect in fastboot USB mode, what happens when you run the command "fastboot devices" (without quotations)?
Sent from my HTC EVO 4G LTE
Well being that I can't open fastboot like normal because it just flashes and closes, I open a command window inside my platform-tools folder. Then I do the command fastboot shell and it says <waiting for device> and nothing happens. If i open the window and type adb devices it shows my phone's serial number, but fastboot devices or fastboot shell, nothing happens
Hi im fairly newthis to all this so please be patient. I have Htc 4g amaze Tmous rooted s-on unlocked. I flashed a custom rom which is stock debloated. But, the wifi and bluetooth do not work. I want to revert back to stock by using the same method which is the Htc toolkit. But, when i restart in bootloader mode the phone is no longer recognized by my laptop running win 8.1. I have been searching for a week now and have tried everything from deleting drivers, reinstalling, downloading htc sync and removing the software but leaving drivers,, different USB ports 2.0 & 3.0, nothing works. When its in bootloader about 5 seconds later my computer says USB device not recognized.
Please help.
mikeny said:
Hi im fairly newthis to all this so please be patient. I have Htc 4g amaze Tmous rooted s-on unlocked. I flashed a custom rom which is stock debloated. But, the wifi and bluetooth do not work. I want to revert back to stock by using the same method which is the Htc toolkit. But, when i restart in bootloader mode the phone is no longer recognized by my laptop running win 8.1. I have been searching for a week now and have tried everything from deleting drivers, reinstalling, downloading htc sync and removing the software but leaving drivers,, different USB ports 2.0 & 3.0, nothing works. When its in bootloader about 5 seconds later my computer says USB device not recognized.
Please help.
Click to expand...
Click to collapse
You're gonna have to be a bit more specific with how you're trying to read the device:
a) When you're in bootloader, and you have the phone plugged in, does it read HBOOT USB, or FASTBOOT USB?
i) If yes: Then just run the program. It will still recognize the system even if Windows doesn't show it. Fire off a CMD command or simply click "reboot" on the toolkit and see if the phone responds.
ii) If no: Use another cable, and make sure you're securely connected. Generic micro USB cables tend to be a bit loose even when connected, so make sure the cable itself is not "ajar" in the port
Once you're in bootloader mode, post what it says here.
darkandshadow said:
You're gonna have to be a bit more specific with how you're trying to read the device:
a) When you're in bootloader, and you have the phone plugged in, does it read HBOOT USB, or FASTBOOT USB?
i) If yes: Then just run the program. It will still recognize the system even if Windows doesn't show it. Fire off a CMD command or simply click "reboot" on the toolkit and see if the phone responds.
ii) If no: Use another cable, and make sure you're securely connected. Generic micro USB cables tend to be a bit loose even when connected, so make sure the cable itself is not "ajar" in the port
Once you're in bootloader mode, post what it says here.
Click to expand...
Click to collapse
Hi and thanks for the reply. Im using the OEM htc cable and everything else reads just fine. I'm able to read the sd card and send some commands through the toolkit. For example i can click the "boot into bootloader" command and it works fine. The problem is once it is in bootloader the command prompt window just says waiting for device and the phone says fastboot. I am able to reboot the phone back into android using the vol keys and the power button. Im trying to relock the bootloader using toolkit but on the second window (first being putting it bootloader) it won't read the phone following the computers message saying usb device not recognized. Thanks again for the help.
mikeny said:
Hi and thanks for the reply. Im using the OEM htc cable and everything else reads just fine. I'm able to read the sd card and send some commands through the toolkit. For example i can click the "boot into bootloader" command and it works fine. The problem is once it is in bootloader the command prompt window just says waiting for device and the phone says fastboot. I am able to reboot the phone back into android using the vol keys and the power button. Im trying to relock the bootloader using toolkit but on the second window (first being putting it bootloader) it won't read the phone following the computers message saying usb device not recognized. Thanks again for the help.
Click to expand...
Click to collapse
You may have to try it manually. Download a fresh copy of the Android SDK tools
and put the "Platform-Tools" folder under your C:\
Fire up Command Prompt, change directory to that platform-tools folder.
Then type in "fastboot oem lock" (without the quotations).
Your phone will reboot and upon the bootloader, it should say **RELOCKED** at the top.
If you're still having issues, I would suggest loading up on another computer, or if that isn't possible, download Ubuntu and burn it as a LiveCD and see if your phone will be recognized (properly) through Linux. Sounds like the communication protocols for your phone are fuxed. As for uninstalling and reinstalling drivers like that, you may have to use regedit to completely remove trace portions of those previous installs.
It's a driver issue, uninstall and reinstall the drivers.
hi, i tried rumrunner but it keeps giving me a usb connection error when testing the adb. but when i use the adb commands in the sdk it shows up just fine and everything works. and my fastboot works as well. but on rumrunner when it runs fastboot first and then adb the adb doesnt recognize my device. ive uninstalled rebooted and reinstalled the drivers but nothings working. please help!!
this is the error message i get when running rumrunner, and i cant figure out why. on the left is my initial adb test, and then on the right is my rumrunner right afterwards
pRoDiGyXxGiRl said:
hi, i tried rumrunner but it keeps giving me a usb connection error when testing the adb. but when i use the adb commands in the sdk it shows up just fine and everything works. and my fastboot works as well. but on rumrunner when it runs fastboot first and then adb the adb doesnt recognize my device. ive uninstalled rebooted and reinstalled the drivers but nothings working. please help!!
this is the error message i get when running rumrunner, and i cant figure out why. on the left is my initial adb test, and then on the right is my rumrunner right afterwards
Click to expand...
Click to collapse
Check and make sure that when your phone reboots it connects to the computer properly, I had a similar issue when i was using moonshine to flash my phone, you should see that the phone is connected and listed in Explorer when you reboot. also make sure that you UNINSTALLED HTC Sync - if it fails to load the drivers, you may try quickly unplugging and replugging in the usb cable into your computer during the countdown, definitely do not do that after it has connected - doing so will result in a brick. follow this advice at your own risk. if you don't feel comfortable with it, don't try it, try another computer, it just so happens that i tried moonshine on 3 of my pc's before i finally got it to run with out hanging.
you can also try this tool kit to install the drivers separate from sync: http://forum.xda-developers.com/showthread.php?t=2219175
p1droidx said:
Check and make sure that when your phone reboots it connects to the computer properly, I had a similar issue when i was using moonshine to flash my phone, you should see that the phone is connected and listed in Explorer when you reboot. also make sure that you UNINSTALLED HTC Sync - if it fails to load the drivers, you may try quickly unplugging and replugging in the usb cable into your computer during the countdown, definitely do not do that after it has connected - doing so will result in a brick. follow this advice at your own risk. if you don't feel comfortable with it, don't try it, try another computer, it just so happens that i tried moonshine on 3 of my pc's before i finally got it to run with out hanging.
you can also try this tool kit to install the drivers separate from sync: http://forum.xda-developers.com/showthread.php?t=2219175
Click to expand...
Click to collapse
thanks!! i will try the toolkit. i never installed htc sync so i know its uninstalled lol. and i will also try the unplugging the cable. oh and i dont know if this matters or not, but my bootloader is still locked because it said for rumrunner i dont need to have it unlocked. is that correct?