Hi.
So suddenly my tablet just decided that its screen dont wanna work!
I thought it died altogether, but I got notification sounds coming from it, indicating that it was still on.
I plugged it into my TV through HDMI and it works, so basically the screen is up **** creek.
Anyone know if this is repairable at home through some troubleshooting? Or if i have to RMA it?
Secondly, because of this problem, coupled with the fact my camera started showing green lines, and also that the system was laggy as hell, AND also because this is the second major issue i had with it, - first time its screen died for some reason after an update and it never turned abck on..
i personally would prefer to get cashback for the tablet, or a brand new device...
is this 'legally' possible in australia?
Gabroo said:
Hi.
So suddenly my tablet just decided that its screen dont wanna work!
I thought it died altogether, but I got notification sounds coming from it, indicating that it was still on.
I plugged it into my TV through HDMI and it works, so basically the screen is up **** creek.
Anyone know if this is repairable at home through some troubleshooting? Or if i have to RMA it?
Secondly, because of this problem, coupled with the fact my camera started showing green lines, and also that the system was laggy as hell, AND also because this is the second major issue i had with it, - first time its screen died for some reason after an update and it never turned abck on..
i personally would prefer to get cashback for the tablet, or a brand new device...
is this 'legally' possible in australia?
Click to expand...
Click to collapse
if you are able to RMA it, i would highly suggest to RMA it
if there is no physical damage, not unlocked you should be able to RMA the tablet
once you open it up and try to fix it your self, your warranty will be void
Gabroo said:
Hi.
So suddenly my tablet just decided that its screen dont wanna work!
I thought it died altogether, but I got notification sounds coming from it, indicating that it was still on.
I plugged it into my TV through HDMI and it works, so basically the screen is up **** creek.
Anyone know if this is repairable at home through some troubleshooting? Or if i have to RMA it?
Secondly, because of this problem, coupled with the fact my camera started showing green lines, and also that the system was laggy as hell, AND also because this is the second major issue i had with it, - first time its screen died for some reason after an update and it never turned abck on..
i personally would prefer to get cashback for the tablet, or a brand new device...
is this 'legally' possible in australia?
Click to expand...
Click to collapse
I'd also say RMA it. Most likely the LCD cable came loose inside... But it is also likely that the LCD decided to die. Either case, it's warranty repairable, as is the green static camera. Opening the device WILL void your warranty, so I'd suggest against it.
This message was smashed through a small grate by a slice of lemon wrapped 'round a large gold brick.
Related
Hi
I am having problems with my screen. Looks like the LCD is faulty. Trying to resolve with Samsung Support, but thought I would ask here if this is a known problem or if there is a simple fix.
It looks like the grayscale colors are not right, I installed a screen tester and the grayscale bars have a red tint. all other tests in the appl look ok. however pictures/video's all look like they are 16bit color and icons look like they are bleeding
Here is a picture of the problem
imageshack.us/photo/my-images/836/atab1large.jpg
Any thoughts?
Eric...
Looks like a faulty panel !
Take it back to where you bought it and have them exchange it.
Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
I have exactly the same problem Tablet has been bought in the United States and now I am in Europe. Samsung won't repair/replace it anywhere in Europe. Only US Samsung offered to help me but the tablet needs to be at a United States address. Now I have to send it back to someone I know.. will take months
Well my problem disappeared.... not really sure why/how, but I have been playing with different ROM's etc. and I THINK it might of been when I did a permissions repair, but...
Plus i'm 99.3% sure I had the problem before I rooted/ROM'd
Another reason to stop loading these 3rd party ROMs. I dont understand why people are installing these 3rd party ROMs to begin with. The stock ROM is by FAR the most stable and error free ROM you can use. Most of the issues people are starting threads about would have NEVER occurred if they just stuck with the stock ROM.
I get this too now. I've been pootin' around with different roms for a while, no problems. Then a few days ago while I was running GalaxyTask 8.0 the "bleeding" started slowly. First around the edges of things, but then the entire screen. The colors seem to color-cycle into the end result. I figured it might be the rom so I tried a stock one. And then I tried a complete stock reset with stock recovery and factory reset - the works. No change. It's still like this. And in the bootloader and the recovery too. Sometimes it gets moments of clarity, everything is fine, but only for a few seconds.
Busted tablet? I bought it while in the US this summer, so taking it back will be an issue. Getting a Transformer Prime late next week *fingers crossed* but still. I was hoping to sell this fully functioning :|
Example:
http://dl.dropbox.com/u/120921/IMG_20111214_214938.jpg
I had the same issue. Also bought in US while I live in Hungary. I had to send it back to my relatives who took it back to Samsung and they replaced it in warranty. Fortunately, I was travelling there by the time we got the new one and I could take it back home with me. This seems to be a weakness of the tablet. My replacement unit has been working nicely ever since.
I had the same issue with an August build stock tablet from the US.
Thankfully Samsung UK took it in for repair and ended up replacing it as it was apparently unrepairable.
My issue used to show up with 60+ minutes of continued use. I think it was thermal related as the warmer it was the quicker it seemed to develop the fault. putting it on standby for a few minutes used to clear it, but the problem would come back quickly as it was warm.
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Jnowak1981 said:
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
I'm with you - mine has never been rooted or tampered with. Other than getting heavy usage, I've taken perfect care of it. I've been unable to find a fix.
Ed Riverside said:
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
Click to expand...
Click to collapse
If you're out of warranty you're on your own. Samsung won't repair or replace it for free.
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Ed Riverside said:
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Click to expand...
Click to collapse
My 10.1v just went.
Guys, I'm having the same issue today. And here is the fix:
1. Take out the back cover.
2. Look for the black cable that have SET printed on the end.
3. Removes both ends and then reconnect.
4. Push/rub at both ends while the screen is on. You'll notice the tint-colour of the LCD will change. Stop when it looks normal again then put a tape on top to hold the cable in that position
4. Put the cover back and enjoy your Note 10.1 again
Good luck!
Dear Friend,
i just received my asus prime befor 2 weeks and i have slightly use it normal used. and just yesturday i got this black screen with white lines. i dont know why and how but its always there even wail booting.
i think the internal cable for the screen discounted i have open the prime but i did not found any lose cable please advice me. i have attached for you the photo.
also while i am searching for simular problem i found someone upload a video with same issue so that's common problem with asus prime.
Seeing as you've already opened it, I assume you've unplugged/plugged in the video cable, or at least checked it is properly in there?
If so, an issue with the screen itself or with the nVidia chip, maybe MoBo?
Can you hold the power button and feel the device actually power on/off? Maybe try plugging it in via mHDMI to a TV to see if the tablet is actually functioning?
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
dear friend,
thank you for your replay.
i think my issue different because i don't feel its booting its always like that no speaker sound no picture at all.
i have talk with Asus and they request me to send it to them i hope that they will solve it soon.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
leppie said:
Those dead scanlines
RMA to replace LCD.
Mine was like that (a little less) out of the box.
See http://forum.xda-developers.com/showthread.php?t=1470588
They are currently busy replacing the LCD and I should get it back tomorrow or the day after.
I will ask them for a technical report on the exact issue.
Click to expand...
Click to collapse
me-ayman said:
dear friend,
many thanks. i try to hold the power i don't feel the device is working because no sound at all. always black screen.
i have order Micro HDMI from ebay but still i did not received it anyway i will go ahead and ship it to asus in texus.
Click to expand...
Click to collapse
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
i am from outside the US. just before few days i ship the asus prime. and yesterday i have received a call from the shipping company that they need to charge me 60$ for Tax. i want there and pay for them. i was very supprize its used product and i just send it for repair !! so its cost me 2 much to ship it and tax and return the shipment again. i hope that asus will solve the problem quickly.
aznmode said:
If you hold the power down after about 10-15 seconds it should vibrate. This should indicate its cold booting. If it does not then you have an additional problem besides the screen. The screen lines from my experience with LCD panels is either going connection issues or damaged ribbon cable or the connectors on either the LCD or the circuit board. You can also check if its turning on completely by plugging it into your PC via usb and see if it'll recognize it. But ya your best bet is to send it in.
Click to expand...
Click to collapse
hallo
i am very happy Asus service center replace the screen within 4days and they ship it out.
Greetings, I would like to beg your pardon as English is not my native language, however, I will try to describe my problem as best as I could. Also, I already browse previous postings without avail to find my specific problem.
Background
My XZU is c6802 version with Lollipop, updated via PC Companion the day after the official announcement. There were no significant problem after the update, aside the battery that I felt drained faster than prior, barely noticeable though.
The Problem
That was until today. This morning I was using Chrome to do some online banking transaction when suddenly it froze, although from the beginning of my transaction I felt that the browser acting strange, namely it took longer time than usual to process.
After it froze I restart the device using the power button. The screen went blank as per usual restart process, but it never went on again.
At first I thought the battery was empty so I connect my magnetic charger, nothing happens. Unplug it and charge it via the micro usb plug, still nothing happens. I leave it for a while before I tried to switch it on again, but still, nothing happens.
(I'm aware curiouso9 posted about the bug on his stock Lollipop resulting similar problem as mine. However in my case, my phone stayed off without any response even when I try to call it)
I covered the whole screen with both hands and try to take a peek and I'm quite sure I could see a faint light emitted from the edges of the screen (vertical sides when in landscape orientation).
Afterward I try to connect it to my PC and it gave "USB not recognized" message.
Could anyone be kind enough to help me in this problem? I'm a bit reluctant to go to the local Sony Center as it means handing them my device for god knows how long without any guarantee that the problem will be solved.
I would like to thank you in advance for anyone who could spend a bit of their time to respond to this request.
Bhlack said:
Greetings, I would like to beg your pardon as English is not my native language, however, I will try to describe my problem as best as I could. Also, I already browse previous postings without avail to find my specific problem.
Background
My XZU is c6802 version with Lollipop, updated via PC Companion the day after the official announcement. There were no significant problem after the update, aside the battery that I felt drained faster than prior, barely noticeable though.
The Problem
That was until today. This morning I was using Chrome to do some online banking transaction when suddenly it froze, although from the beginning of my transaction I felt that the browser acting strange, namely it took longer time than usual to process.
After it froze I restart the device using the power button. The screen went blank as per usual restart process, but it never went on again.
At first I thought the battery was empty so I connect my magnetic charger, nothing happens. Unplug it and charge it via the micro usb plug, still nothing happens. I leave it for a while before I tried to switch it on again, but still, nothing happens.
(I'm aware curiouso9 posted about the bug on his stock Lollipop resulting similar problem as mine. However in my case, my phone stayed off without any response even when I try to call it)
I covered the whole screen with both hands and try to take a peek and I'm quite sure I could see a faint light emitted from the edges of the screen (vertical sides when in landscape orientation).
Afterward I try to connect it to my PC and it gave "USB not recognized" message.
Could anyone be kind enough to help me in this problem? I'm a bit reluctant to go to the local Sony Center as it means handing them my device for god knows how long without any guarantee that the problem will be solved.
I would like to thank you in advance for anyone who could spend a bit of their time to respond to this request.
Click to expand...
Click to collapse
Your battery is dead, you must go to Sony Centre, no other way to recover your phone
Your battery have overloaded your Motherboard, Sony must replace motherboard with new one
Have you guarantee?
Play stupid on Sony support and they will repair your Z Ultra
the-cortana-project said:
Your battery is dead, you must go to Sony Centre, no other way to recover your phone
Your battery have overloaded your Motherboard, Sony must replace motherboard with new one
Have you guarantee?
Play stupid on Sony support and they will repair your Z Ultra
Click to expand...
Click to collapse
Really? Wow, never thought of that seeing people in here have their XZU for quite a while without meaningful problem. I guess I still have the warranty (not quite sure thought, it should be expired around this time).
Thanks the-cortana-project, guess I'll have to go to the local Center then.
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
Click to expand...
Click to collapse
A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
Click to expand...
Click to collapse
Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
Click to expand...
Click to collapse
Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.
I hopped on the T-MO B1G1 deal with my brother and after a week of trying things out, we noticed every now and then our dual screen (when both screens are active) the left one glitches. Does anyone have that problem? See picture attachment for an idea. In a nutshell, this only happens when I have both screens active and multi-tasking at times where the left screen will get a glitchy lighting error.
The glitch is either a quick shut off and turn on with the left screen or it quickly changes the left screen to be bright and colorful as shown in the picture.
If anyone ran into this problem and know how to fix it, please share it! My brother's LG v60 doesn't get this dual-screen glitch as often, only once or twice for him while I'm getting it almost everyday. I'm hoping to avoid another format, I'm wondering if it's an app or setting that is not compatible with dual screen.
Thanks
*Looks like I can't post a picture yet until I get more posts in.*
Your unit is defected. Contact t-mobile for a replacement. There are videos on youtube of a few users with the same experience.
I myself haven't had issues, I've had it for a week now
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue
rkingsparx81 said:
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue
Click to expand...
Click to collapse
Thanks for all the replies! It happened to my bro's LG V60 today again and so we are pretty sure both of our dual screen is defected.
I'll try with LG Promise warranty to see if I can get a replacement dual screen first, hopefully they can take care of it faster than T-Mobile. T-mobile has been giving me ****ty customer service lately, so hopefully LG can make it right.
Thanks all.
Now normally TMobile will overnight a device if you have insurance. If you don't have insurance it's a 3-5 day wait for a replacement
Wide-mode app part of this?
I ran into this with my AT&T velvet. LG replaced it and it's been working for the past week.
Question: Did you install the wide-mode for LG app? I was wondering if that might have done something to some bit of memory somewhere. It didn't claim to support the Velvet but I tried it anyway. I don't remember if that's when it started acting up. I factory-reset the phone to see if that helped but the problem kept re-occurring. I emailed the app's author but got no reply.
I figured I'd ask. I'd like to re-install the app but don't want to possibly mess things up.
Thanks,
Frank
I got the phone over the weekend and mines glitches often i when back to t mobile and they replaced my dual screen and yet again with in a hour it still glitching
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
dual Screen bad connection, maybe solved with wedge?
My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...
forum.xda-developers.com
gary776677 said:
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
dual Screen bad connection, maybe solved with wedge?
My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...
forum.xda-developers.com
Click to expand...
Click to collapse
I had to have my dual screen replaced. The screen would just turn green and fade out. Lg sent it in less than a week. There's no reason to resort to things like tape or stuff. All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
pflatlyne said:
.... All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
Click to expand...
Click to collapse
not sure if you have travelled much, but LG warranty isn't worldwide... i cant get back to the usa any time soon, plus im getting free top quality healthcare where i am, so gonna use it as long as i can.
gary776677 said:
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
Click to expand...
Click to collapse
I'm in the same boat, and used the same solution. I have a thin metal disc that mates with a magnet to use as a stand, mount the phone, etc. (IM Stick). Installing that disc at the very bottom of the case gave the USB C connector just what it needed to mate correctly. Bonus: No interference with wireless charging!