Hi
I am having problems with my screen. Looks like the LCD is faulty. Trying to resolve with Samsung Support, but thought I would ask here if this is a known problem or if there is a simple fix.
It looks like the grayscale colors are not right, I installed a screen tester and the grayscale bars have a red tint. all other tests in the appl look ok. however pictures/video's all look like they are 16bit color and icons look like they are bleeding
Here is a picture of the problem
imageshack.us/photo/my-images/836/atab1large.jpg
Any thoughts?
Eric...
Looks like a faulty panel !
Take it back to where you bought it and have them exchange it.
Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
I have exactly the same problem Tablet has been bought in the United States and now I am in Europe. Samsung won't repair/replace it anywhere in Europe. Only US Samsung offered to help me but the tablet needs to be at a United States address. Now I have to send it back to someone I know.. will take months
Well my problem disappeared.... not really sure why/how, but I have been playing with different ROM's etc. and I THINK it might of been when I did a permissions repair, but...
Plus i'm 99.3% sure I had the problem before I rooted/ROM'd
Another reason to stop loading these 3rd party ROMs. I dont understand why people are installing these 3rd party ROMs to begin with. The stock ROM is by FAR the most stable and error free ROM you can use. Most of the issues people are starting threads about would have NEVER occurred if they just stuck with the stock ROM.
I get this too now. I've been pootin' around with different roms for a while, no problems. Then a few days ago while I was running GalaxyTask 8.0 the "bleeding" started slowly. First around the edges of things, but then the entire screen. The colors seem to color-cycle into the end result. I figured it might be the rom so I tried a stock one. And then I tried a complete stock reset with stock recovery and factory reset - the works. No change. It's still like this. And in the bootloader and the recovery too. Sometimes it gets moments of clarity, everything is fine, but only for a few seconds.
Busted tablet? I bought it while in the US this summer, so taking it back will be an issue. Getting a Transformer Prime late next week *fingers crossed* but still. I was hoping to sell this fully functioning :|
Example:
http://dl.dropbox.com/u/120921/IMG_20111214_214938.jpg
I had the same issue. Also bought in US while I live in Hungary. I had to send it back to my relatives who took it back to Samsung and they replaced it in warranty. Fortunately, I was travelling there by the time we got the new one and I could take it back home with me. This seems to be a weakness of the tablet. My replacement unit has been working nicely ever since.
I had the same issue with an August build stock tablet from the US.
Thankfully Samsung UK took it in for repair and ended up replacing it as it was apparently unrepairable.
My issue used to show up with 60+ minutes of continued use. I think it was thermal related as the warmer it was the quicker it seemed to develop the fault. putting it on standby for a few minutes used to clear it, but the problem would come back quickly as it was warm.
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Jnowak1981 said:
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
I'm with you - mine has never been rooted or tampered with. Other than getting heavy usage, I've taken perfect care of it. I've been unable to find a fix.
Ed Riverside said:
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
Click to expand...
Click to collapse
If you're out of warranty you're on your own. Samsung won't repair or replace it for free.
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Ed Riverside said:
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Click to expand...
Click to collapse
My 10.1v just went.
Guys, I'm having the same issue today. And here is the fix:
1. Take out the back cover.
2. Look for the black cable that have SET printed on the end.
3. Removes both ends and then reconnect.
4. Push/rub at both ends while the screen is on. You'll notice the tint-colour of the LCD will change. Stop when it looks normal again then put a tape on top to hold the cable in that position
4. Put the cover back and enjoy your Note 10.1 again
Good luck!
Related
I just can't freaking stand it.
Starting about three weeks ago I have been having major problems with my Streak doing spontaneous restarts. I tried everything. Nothing worked.
I went as far as to use the Wiki instructions to install a version one generation old on the phone so that it would do an over the air update to the current release, which it did. Didn't help. Whenever I used the phone for a long call or to play a game or use navigation, anything that kept it actually doing something for several minutes, it would start rebooting. Sometimes it would freeze to where I had to pull the battery. I even bought a disposable phone while on vacation so I could have something I could count on.
So last week I called Dell support and described what is going on. When the tech heard the symptoms and that I had already done a factory reset and fresh loads and more factory resets, he quickly decided to replace the phone.
I have had the phone since April 2011 and in May I dropped it in my living room. It has worked perfectly but does have a crack in the glass that is purely cosmetic and is not why I tried to get it replaced. The phone has worked perfectly until recently.
I'm banging my head on the desk because, wouldn't you know it, the phone has been working perfectly since I called in. We didn't do anything, just talked about the phone, and it has had one restart in the last week. As a test, I used the Navigator for the 30 mile commute home from work. My wife called me, the phone answered, worked flawlessly on speaker, and when she hung up the Navigator came right back up as smooth as you could ask for. The one game I play right now (Grave Defense) has worked flawlessly except for one restart in the middle of a game. I couldn't ask for the phone to be better.
So what do I do when the replacement arrives? I'm not sure if I trust the phone not to start screwing up again, but I'm going to be sending back a phone that is apparently working fine but has a cracked glass. We all know the entirely reasonable conclusion they will come to.
So what should I do?
Maybe you should call Dell and tell them that the screen is cracked. Find out if they will even take it back. They may not, and wind up charging you for the new one. I've not heard of them doing this, mind you, but it sounds possible.
They may just tell you to send in the old one anyway, but you may as well let them know that the screen is cracked, since they are going to find out when they get it. Hopefully since you already have a return authorization, it wont matter...
Has anyone noticed it seems to be easier to get a replacement since they EOL'd the Streak?
Sent from my Dell Streak using Tapatalk
Maybe they're trying to clear out stock?
I had no problem sending it back with the cracked glass as long as the problem had nothing to do with the glass. Now the damned thing is working, so I have an issue with it.
I really don't understand this phone. I didn't change anything and it is like a different phone.
Please use the Q&A Forum for questions Thanks
Moving to Q&A
Oh, I thought the screen cracked after you called them.
Nevermind. As long as you disclosed the cracked screen, don't hesitate to send it back. If it was bad once, no reason to think it wont be again.
There are definitely some flaky ones.
From some posts I've read, it does seem as though they are being unusually friendly about returns lately. Prolly just my imagination...
Sent from my Dell Streak using Tapatalk
slaydog said:
As long as you disclosed the cracked screen, don't hesitate to send it back.
Click to expand...
Click to collapse
Oh, I never said I did that. I don't want people to think they are knowingly taking back units with cracked screens. The tech didn't ask if it had ever been dropped and I didn't see the point in volunteering the information as it had nothing to do with the problem I was having. I know that is not exactly taking the high road, but as I said, the screen isn't why I'm exchanging it. I considered swapping my cracked screen and the unbroken one from the replacement and sending my flaky phone back with the good screen, but they would probably notice that the phone had been dismantled and assume that is the source of the problem. I'm between a rock and a hard place here, but it's my own fault. I'm probably going to end up with a bill for the replacement phone, but I'll cross that bridge when I come to it.
I'm mostly just astonished at how freaking strange the behavior of this phone is. It was working fine then lost its mind for about three weeks and then decided that it was going to start working the way it is supposed to again with no interference from me. It was flaky in the morning, I did nothing to it, and that afternoon it started behaving itself.
Well, it froze up good yesterday. Tried everything short of swinging a dead cat over my head in a cemetary at midnight and got it working again, just in time to retire it.
When I got home the replacement was waiting for me. Smooth as silk. I played the hell out of my new favorite time sucking game last night (Stupid Zombies) and not a single hiccup. I'd love to lose some of the extra apps, but I think I am going to leave well enough alone this time. Now I need to find out how much Dell is going to bill me for returning a unit with a cracked screen, but I'll worry about that when it happens.
I have a Samsung Galaxy S2 that is about 6 weeks old. A couple of days ago, an area of my screen became purple and is staying that way. See the right side of the attached image. (Ignore the moire patterns that are just an artifact of the photo.)
1) Any idea what could cause this? Is this a clear warranty replacement issue?
2) About warranty replacement: I purchased the phone from The Telephone Booth in Canada, on the Bell network, then rooted and unlocked it, but kept with the stock firmware. If I relock it to Bell and use a USB jig to get rid of the download count, will I have any trouble get it replaced on warranty?
Thanks for any help!
I think if you reset to stock and wipe the states with the jig you should be good to go.
How ever I would try to get a direct replacement from phone Booth as bell takes forever to fix a phone.
Sent from Samsung Galaxy S2 on TELUS.
As far as I know, there's no stock kernel available yet, so I don't know how to unroot the phone. But I'm hoping that if the download count is reset to zero and it is re-locked to Bell, then I won't have trouble...
I would opt for a direct replacement if you are within the time frame. I was able to swap handsets from best buy with a different kernel installed. I just made sure it was a stock KG2 version so that it wouldn't stick out too much or have the yellow triangle at boot. Good luck
jdchristensen said:
I have a Samsung Galaxy S2 that is about 6 weeks old. A couple of days ago, an area of my screen became purple and is staying that way. See the right side of the attached image. (Ignore the moire patterns that are just an artifact of the photo.)
1) Any idea what could cause this? Is this a clear warranty replacement issue?
2) About warranty replacement: I purchased the phone from The Telephone Booth in Canada, on the Bell network, then rooted and unlocked it, but kept with the stock firmware. If I relock it to Bell and use a USB jig to get rid of the download count, will I have any trouble get it replaced on warranty?
Thanks for any help!
Click to expand...
Click to collapse
I'd the same problem but after a night my screen became all purple.
Have you manage to make it replaced with the warranty?
pereira6david said:
I'd the same problem but after a night my screen became all purple.
Have you manage to make it replaced with the warranty?
Click to expand...
Click to collapse
Yes, it was repaired under warranty. But it took quite some time to get repaired.
jdchristensen said:
Yes, it was repaired under warranty. But it took quite some time to get repaired.
Click to expand...
Click to collapse
Does your screen became all dark/black after 2 days?
Mine became very dark, I cannot see nothing on the screen now...
Don't do drugs
Sent from my GT-I9100 using xda premium
pereira6david said:
Does your screen became all dark/black after 2 days?
Mine became very dark, I cannot see nothing on the screen now...
Click to expand...
Click to collapse
Mine was purple, and gradually got worse over several weeks, but was always readable.
Any idea of what the cause to this is please guys?
I dropped my phone the other day in the toilet (unused before you ask ), and fished it out as quick as possible. Took battery straight out, put in rice for a couple of nights. Put it all back together, and all working perfectly fine.
Then, the following day, I noticed a purple mark on the screen, which has a bigger portion of purple that looks like an ink mark, and then the blotching around the purple that is more like in the photo above.
Thinking it might be some damp, I returned back to rice to take out, and have it in there still, so hopefully might disappear, but doubtful...
Now, is this an LCD screen issue? How do I know what the water damage indicators look like before they show that it's had water damage (in case of possible attempt at getting done under warranty)? Are they clear to begin with, then purple hatched lines, or purple hatched to begin with and turn clear/all purple?! Any info on this would be greatly appreciated...
Thanks in advance,
David
Its looks like the screen was pinched in the drop, not a lot just sufficient to cause a purple tinge, it to do with electrical conductivity across the LCD.
Just really surprised because with the gorilla glass I thought it would have been protected - unless the pressure was from the back forward.
Well, I don't think it was the water damage, as was still the same after I took it out, and then within a day, the screen just died completely. Can't see a thing through it, yet working perfectly...
Now, to take it to pieces and see what the water damage tags are like... If ok, then need to see what I need to do to get it back to stock rom etc ... Now, any easy ways to do that without seeing the screen?
anyone else have any defect issues? Video of defect
Mine now has this ghost image of the home screen on everything else. Especially noticeable when pressing the N button to generate the nook menu. It almost looks like the home screen image is burned in, but I know now this is not true because the ghost image changes as I change what is on the home screen. I even tried unrooting, suspecting it had something to do with root or new script and it occurred when I unrooted too, but not until I sideloaded an app... was very sporadic. I might take some pics for yall to see and then exchange it tomorrow... Dunno.
Updated 12/12/11 After filming the above video I have now come to the conclusion that the ghost image is of anything on the screen that is left there for a few minutes, not just the home screen. It clears after turning off and on and then reappears and gets worse again. I took it back to barnes and noble, they didnt ask if it was rooted and didnt even require me to show them the defect, immediately exchanged with receipt. They have plenty of stock too and selling tons they said.
Have you try hard reset? 8 failed boot method?
could have sworn the unroot method does the same thing...
succulent said:
Have you try hard reset? 8 failed boot method?
Click to expand...
Click to collapse
I would try this if I were you. It fixed some of my screen issues a few weeks ago.
Sent from my Nook Tablet using Tapatalk
I would love to see some pics of the screen problem you are having. I haven't seen any like it with the NT, actually, I haven't seen any defects at all with the NT.
I had a green stuck pixel that was fixed with a factory reset as well; bizarre. It could have been the rapid shutdown/restart cycle, I guess.
zmobie said:
I had a green stuck pixel that was fixed with a factory reset as well; bizarre. It could have been the rapid shutdown/restart cycle, I guess.
Click to expand...
Click to collapse
This is the problem that I was having.
Sent from my DROID BIONIC using Tapatalk
r2tbone said:
I would love to see some pics of the screen problem you are having. I haven't seen any like it with the NT, actually, I haven't seen any defects at all with the NT.
Click to expand...
Click to collapse
just uploaded video of defect, link on front post.
albertwertz said:
anyone else have any defect issues? I took it back to barnes and noble, they didnt ask if it was rooted and didnt even require me to show them the defect, immediately exchanged with receipt. They have plenty of stock too and selling tons they said.
Click to expand...
Click to collapse
You got VERY lucky. They took mine into the back room for 1/2 an hour when I was complaining of the back making a sticky noise. They handed it back and said I had to do the exchange online (without any explanation).
Turns out they took it back there to look for a rooted device even though it was a hardware issue.
After taking it back a week later, they said I now own the device since they seen it was rooted the first time I took it in - no fix, no exchange and gave me the theft prevention phone number like I was trying to rip them off...
So now I booted the system with OOBE, rooted it, removed all their apps and have a nice little device used to move the community forward without any props to them.
I have seen others report that the battery went down quickly when OOBE'd but once you remove their apps, it holds up very well.
Just a word of warning. The app to remove the root, is quick and easy...
tkramer, yes, that is true and I did have mine unrooted before I took it back, just incase.
Thanks for posting the video, I was able to see the ghosting image well from your video and I can't see any reason that a replacement couldn't be issued on an unrooted device.
@tkramer He was not lucky, he was smart enough to know that you can't try and get a replacement on a rooted device. Rooting a device voids the warranty.
It seems that they tried to give you a chance to return it online because, once the tech sees that it is rooted, he or she can't do anything with it. If that tech were to exchange your device they would have lost their job once the device was known to be rooted. This would have been found out when the tech sends it back to be repaired and inspected if it could be used as a certified pre-owned or used as a demo unit and ultimately traced back to the tech who issued the return.
I returned the first two NTs I got, one had a dead/stuck pixel and the second had a strange clicky noise when squeezing the bottom of the tablet. I returned both before I rooted them becuase I noticed the defects almost right away.
The first return they just opened the box and turned it on to make sure it worked and handed me a new one. The second return the guy didn't even turn the nook on, he just opened the box to make sure it was in there and then gave me a new one.
I guess some stores are less strict about exchanging them.
I was using my TFP while brushing my teeth this morning and noticed something very strange. Did my diligence and didn't noticed anything else on the forums about it.
The TFP was on the counter as I was reading through the morning's posts via Google Reader. I opened a link that went to the stock browser and noticed that after I stopped touching the tablet, it developed some white lines, maybe 3/4 cm long and 3 mm or so apart, all along the length of the left edge of the tablet while it was in landscape orientation.
When I picked it up, the problem went away. When I put it down, it happened again after a second, so I picked it up again, and it went away again. This time I took a closer look to make sure my eyes weren't playing tricks on me, so I was holding it a bit longer. After I put it down, the problem didn't reappear, and hasn't yet happened again, even after carrying it into work with me.
Has anyone else had this problem? The lines went down the entire edge and into the back button. The lines weren't static either, changing length horizontally but not vertically.
I'm not sure if it's a hardware or software problem, but either way, I'm inclined to exchange, return, or RMA it. Starting to have enough minor problems that it's becoming a major fuss.
--edit--
Now that I think about it, I had just showered - humidity could be a factor, but that was like 20 minutes earlier.
white lines
I had something very similar happen yesterday..see pics.
Btw. Steamed music and Bluetooth connected to Bose with no problem.didn't try video.
Received mine via UPS from Best Buy at 4pm, returned it at 8pm. BB ordered a new one, which will arrive 01/14.
Sent from my SAMSUNG-SGH-I727
Wow, mine didn't do anything nearly that bad. Maybe that's the next phase of this issue though.
wokka00 said:
I was using my TFP while brushing my teeth this morning and noticed something very strange. Did my diligence and didn't noticed anything else on the forums about it.
The TFP was on the counter as I was reading through the morning's posts via Google Reader. I opened a link that went to the stock browser and noticed that after I stopped touching the tablet, it developed some white lines, maybe 3/4 cm long and 3 mm or so apart, all along the length of the left edge of the tablet while it was in landscape orientation.
When I picked it up, the problem went away. When I put it down, it happened again after a second, so I picked it up again, and it went away again. This time I took a closer look to make sure my eyes weren't playing tricks on me, so I was holding it a bit longer. After I put it down, the problem didn't reappear, and hasn't yet happened again, even after carrying it into work with me.
Has anyone else had this problem? The lines went down the entire edge and into the back button. The lines weren't static either, changing length horizontally but not vertically.
I'm not sure if it's a hardware or software problem, but either way, I'm inclined to exchange, return, or RMA it. Starting to have enough minor problems that it's becoming a major fuss.
--edit--
Now that I think about it, I had just showered - humidity could be a factor, but that was like 20 minutes earlier.
Click to expand...
Click to collapse
I have the same thing on my tf300; does anyone know what this is?
thesnaz said:
I have the same thing on my tf300; does anyone know what this is?
Click to expand...
Click to collapse
my tf201 has this problem occasionally as well.
it seems to be a memory/multitasking issue in android itself.
on my tf201 it happens when switching from a game to a non-gpu or graphics intensive app.
simple solution is that you need to kill some of the tasks in the background, then restart your app. then it goes away.
it seems to be some kind of memory leak in the graphics subsystem...
DaoMingJin said:
my tf201 has this problem occasionally as well.
it seems to be a memory/multitasking issue in android itself.
on my tf201 it happens when switching from a game to a non-gpu or graphics intensive app.
simple solution is that you need to kill some of the tasks in the background, then restart your app. then it goes away.
it seems to be some kind of memory leak in the graphics subsystem...
Click to expand...
Click to collapse
Whew... As long as it's not some sort of physical damage, I can live with it
It went away with newer firmwares. Pops up once in a while, but I think it's related to the graphics system. If I unload everything from the quickswitch, the triangle issue and this one don't occur anymore.
Anyone figure this out? I get it the odd time as well.
See attached. (The vertical lines in the picture are just from the camera.)
i've been getting the same problem with mine, just recently, i've done a hard reset but it comes right back. I requested an RMA from Asus, is it worth sending in and is it something that is fixable or is it just a software issue with 4.0.3.
And where is this quickswitch that you unloaded everything from..
i mailed it back, i told them i either wanted the wifi & the static lines fixed, a refund or an upgrade to a 700. Not that they care
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
TheFullSpectrum said:
Dropped from my night stand to the floor. Even has a case on it. Will no longer turn back on, tried everything possible. I'm a little confused, I know the phone wasn't made from the greatest material, but this is a little ridiculous. I pre-ordered it for $750 a couple weeks before release, I can't accept that my investment is ruined from a very minor accident.
Probably a long shot, but can anybody think of what could have possibly happened inside the phone that could cause this non-operation? Perhaps something came loose or just broke off? I'm so desperate, I just might disassemble the whole thing and put it back together out of hopelessness. I'm going to contact the UK Samsung soon as I can and see if there is anything I can do, but I doubt that will get anywhere. See I KNEW the ONE time I didn't buy an Otterbox for my phone, something like this would happen. The SGSIII is just too damn big for an Otterbox.
Click to expand...
Click to collapse
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Sent from my tricked out AOKP GT-I9300
spamcakes said:
Stupid question: tried battery pull, leaving it on the charger for a while? Does the LED come on while hooked to the charger? Tried a usb jib?
Click to expand...
Click to collapse
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
TheFullSpectrum said:
Yup did it all, even brought it into AT&T and they tried putting a different battery in it from another SGSIII. Nothing comes on, no LED, no sounds. Very strange, the only thing I can possibly think is that it is defective because no phone in existence should stop working so easily.
Click to expand...
Click to collapse
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Mine took a 4 feet chest height lunge screen first on the tiled floor during the first week i got it and there are no scratches, dents or cracks it still works perfectly today probably the hardware defect he mentioned.
Sent from my GT-I9300 using xda app-developers app
Skander1998 said:
Any updates?
Definitely request a replacement, had mine drop from really long distances and had no scratches / still functions perfectly.
Click to expand...
Click to collapse
I've yet to get ahold of the UK Samsung, as the US Samsung doesn't handle the GT-I9300. My backup phone has an issue calling the international number, so as soon as I get another phone I'll have to give them a call and see what they can do.
xxfreakazoidxx said:
I've heard of Galaxy S3s suddenly losing power altogether ie. totally unable to power on etc. My telco CSO told me that it was a hardware defect found in the first batch of phones. That might be your problem and the fall could just be a coincidence. Definitely request for a replacement. And maybe get an Otterbox this time? I'm using a Commuter and I don't find it too bulky at all! Cheers.
Click to expand...
Click to collapse
That would make a lot of sense, seeing as a lot of other people have had their share of drops with the SIII and it still works fine, as most of todays smartphones should. I really hope Samsung will be able to do something about it, I recently lost one phone I just bought in the mail (sent to wrong address, stolen off porch, $430), and if I lose this one that's about $1200 in phones in the past 2 months.