I have a Samsung Galaxy S2 that is about 6 weeks old. A couple of days ago, an area of my screen became purple and is staying that way. See the right side of the attached image. (Ignore the moire patterns that are just an artifact of the photo.)
1) Any idea what could cause this? Is this a clear warranty replacement issue?
2) About warranty replacement: I purchased the phone from The Telephone Booth in Canada, on the Bell network, then rooted and unlocked it, but kept with the stock firmware. If I relock it to Bell and use a USB jig to get rid of the download count, will I have any trouble get it replaced on warranty?
Thanks for any help!
I think if you reset to stock and wipe the states with the jig you should be good to go.
How ever I would try to get a direct replacement from phone Booth as bell takes forever to fix a phone.
Sent from Samsung Galaxy S2 on TELUS.
As far as I know, there's no stock kernel available yet, so I don't know how to unroot the phone. But I'm hoping that if the download count is reset to zero and it is re-locked to Bell, then I won't have trouble...
I would opt for a direct replacement if you are within the time frame. I was able to swap handsets from best buy with a different kernel installed. I just made sure it was a stock KG2 version so that it wouldn't stick out too much or have the yellow triangle at boot. Good luck
jdchristensen said:
I have a Samsung Galaxy S2 that is about 6 weeks old. A couple of days ago, an area of my screen became purple and is staying that way. See the right side of the attached image. (Ignore the moire patterns that are just an artifact of the photo.)
1) Any idea what could cause this? Is this a clear warranty replacement issue?
2) About warranty replacement: I purchased the phone from The Telephone Booth in Canada, on the Bell network, then rooted and unlocked it, but kept with the stock firmware. If I relock it to Bell and use a USB jig to get rid of the download count, will I have any trouble get it replaced on warranty?
Thanks for any help!
Click to expand...
Click to collapse
I'd the same problem but after a night my screen became all purple.
Have you manage to make it replaced with the warranty?
pereira6david said:
I'd the same problem but after a night my screen became all purple.
Have you manage to make it replaced with the warranty?
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Click to collapse
Yes, it was repaired under warranty. But it took quite some time to get repaired.
jdchristensen said:
Yes, it was repaired under warranty. But it took quite some time to get repaired.
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Click to collapse
Does your screen became all dark/black after 2 days?
Mine became very dark, I cannot see nothing on the screen now...
Don't do drugs
Sent from my GT-I9100 using xda premium
pereira6david said:
Does your screen became all dark/black after 2 days?
Mine became very dark, I cannot see nothing on the screen now...
Click to expand...
Click to collapse
Mine was purple, and gradually got worse over several weeks, but was always readable.
Any idea of what the cause to this is please guys?
I dropped my phone the other day in the toilet (unused before you ask ), and fished it out as quick as possible. Took battery straight out, put in rice for a couple of nights. Put it all back together, and all working perfectly fine.
Then, the following day, I noticed a purple mark on the screen, which has a bigger portion of purple that looks like an ink mark, and then the blotching around the purple that is more like in the photo above.
Thinking it might be some damp, I returned back to rice to take out, and have it in there still, so hopefully might disappear, but doubtful...
Now, is this an LCD screen issue? How do I know what the water damage indicators look like before they show that it's had water damage (in case of possible attempt at getting done under warranty)? Are they clear to begin with, then purple hatched lines, or purple hatched to begin with and turn clear/all purple?! Any info on this would be greatly appreciated...
Thanks in advance,
David
Its looks like the screen was pinched in the drop, not a lot just sufficient to cause a purple tinge, it to do with electrical conductivity across the LCD.
Just really surprised because with the gorilla glass I thought it would have been protected - unless the pressure was from the back forward.
Well, I don't think it was the water damage, as was still the same after I took it out, and then within a day, the screen just died completely. Can't see a thing through it, yet working perfectly...
Now, to take it to pieces and see what the water damage tags are like... If ok, then need to see what I need to do to get it back to stock rom etc ... Now, any easy ways to do that without seeing the screen?
Related
Hi
I am having problems with my screen. Looks like the LCD is faulty. Trying to resolve with Samsung Support, but thought I would ask here if this is a known problem or if there is a simple fix.
It looks like the grayscale colors are not right, I installed a screen tester and the grayscale bars have a red tint. all other tests in the appl look ok. however pictures/video's all look like they are 16bit color and icons look like they are bleeding
Here is a picture of the problem
imageshack.us/photo/my-images/836/atab1large.jpg
Any thoughts?
Eric...
Looks like a faulty panel !
Take it back to where you bought it and have them exchange it.
Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
I have exactly the same problem Tablet has been bought in the United States and now I am in Europe. Samsung won't repair/replace it anywhere in Europe. Only US Samsung offered to help me but the tablet needs to be at a United States address. Now I have to send it back to someone I know.. will take months
Well my problem disappeared.... not really sure why/how, but I have been playing with different ROM's etc. and I THINK it might of been when I did a permissions repair, but...
Plus i'm 99.3% sure I had the problem before I rooted/ROM'd
Another reason to stop loading these 3rd party ROMs. I dont understand why people are installing these 3rd party ROMs to begin with. The stock ROM is by FAR the most stable and error free ROM you can use. Most of the issues people are starting threads about would have NEVER occurred if they just stuck with the stock ROM.
I get this too now. I've been pootin' around with different roms for a while, no problems. Then a few days ago while I was running GalaxyTask 8.0 the "bleeding" started slowly. First around the edges of things, but then the entire screen. The colors seem to color-cycle into the end result. I figured it might be the rom so I tried a stock one. And then I tried a complete stock reset with stock recovery and factory reset - the works. No change. It's still like this. And in the bootloader and the recovery too. Sometimes it gets moments of clarity, everything is fine, but only for a few seconds.
Busted tablet? I bought it while in the US this summer, so taking it back will be an issue. Getting a Transformer Prime late next week *fingers crossed* but still. I was hoping to sell this fully functioning :|
Example:
http://dl.dropbox.com/u/120921/IMG_20111214_214938.jpg
I had the same issue. Also bought in US while I live in Hungary. I had to send it back to my relatives who took it back to Samsung and they replaced it in warranty. Fortunately, I was travelling there by the time we got the new one and I could take it back home with me. This seems to be a weakness of the tablet. My replacement unit has been working nicely ever since.
I had the same issue with an August build stock tablet from the US.
Thankfully Samsung UK took it in for repair and ended up replacing it as it was apparently unrepairable.
My issue used to show up with 60+ minutes of continued use. I think it was thermal related as the warmer it was the quicker it seemed to develop the fault. putting it on standby for a few minutes used to clear it, but the problem would come back quickly as it was warm.
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Jnowak1981 said:
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
I'm with you - mine has never been rooted or tampered with. Other than getting heavy usage, I've taken perfect care of it. I've been unable to find a fix.
Ed Riverside said:
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
Click to expand...
Click to collapse
If you're out of warranty you're on your own. Samsung won't repair or replace it for free.
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Ed Riverside said:
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Click to expand...
Click to collapse
My 10.1v just went.
Guys, I'm having the same issue today. And here is the fix:
1. Take out the back cover.
2. Look for the black cable that have SET printed on the end.
3. Removes both ends and then reconnect.
4. Push/rub at both ends while the screen is on. You'll notice the tint-colour of the LCD will change. Stop when it looks normal again then put a tape on top to hold the cable in that position
4. Put the cover back and enjoy your Note 10.1 again
Good luck!
anyone else have any defect issues? Video of defect
Mine now has this ghost image of the home screen on everything else. Especially noticeable when pressing the N button to generate the nook menu. It almost looks like the home screen image is burned in, but I know now this is not true because the ghost image changes as I change what is on the home screen. I even tried unrooting, suspecting it had something to do with root or new script and it occurred when I unrooted too, but not until I sideloaded an app... was very sporadic. I might take some pics for yall to see and then exchange it tomorrow... Dunno.
Updated 12/12/11 After filming the above video I have now come to the conclusion that the ghost image is of anything on the screen that is left there for a few minutes, not just the home screen. It clears after turning off and on and then reappears and gets worse again. I took it back to barnes and noble, they didnt ask if it was rooted and didnt even require me to show them the defect, immediately exchanged with receipt. They have plenty of stock too and selling tons they said.
Have you try hard reset? 8 failed boot method?
could have sworn the unroot method does the same thing...
succulent said:
Have you try hard reset? 8 failed boot method?
Click to expand...
Click to collapse
I would try this if I were you. It fixed some of my screen issues a few weeks ago.
Sent from my Nook Tablet using Tapatalk
I would love to see some pics of the screen problem you are having. I haven't seen any like it with the NT, actually, I haven't seen any defects at all with the NT.
I had a green stuck pixel that was fixed with a factory reset as well; bizarre. It could have been the rapid shutdown/restart cycle, I guess.
zmobie said:
I had a green stuck pixel that was fixed with a factory reset as well; bizarre. It could have been the rapid shutdown/restart cycle, I guess.
Click to expand...
Click to collapse
This is the problem that I was having.
Sent from my DROID BIONIC using Tapatalk
r2tbone said:
I would love to see some pics of the screen problem you are having. I haven't seen any like it with the NT, actually, I haven't seen any defects at all with the NT.
Click to expand...
Click to collapse
just uploaded video of defect, link on front post.
albertwertz said:
anyone else have any defect issues? I took it back to barnes and noble, they didnt ask if it was rooted and didnt even require me to show them the defect, immediately exchanged with receipt. They have plenty of stock too and selling tons they said.
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Click to collapse
You got VERY lucky. They took mine into the back room for 1/2 an hour when I was complaining of the back making a sticky noise. They handed it back and said I had to do the exchange online (without any explanation).
Turns out they took it back there to look for a rooted device even though it was a hardware issue.
After taking it back a week later, they said I now own the device since they seen it was rooted the first time I took it in - no fix, no exchange and gave me the theft prevention phone number like I was trying to rip them off...
So now I booted the system with OOBE, rooted it, removed all their apps and have a nice little device used to move the community forward without any props to them.
I have seen others report that the battery went down quickly when OOBE'd but once you remove their apps, it holds up very well.
Just a word of warning. The app to remove the root, is quick and easy...
tkramer, yes, that is true and I did have mine unrooted before I took it back, just incase.
Thanks for posting the video, I was able to see the ghosting image well from your video and I can't see any reason that a replacement couldn't be issued on an unrooted device.
@tkramer He was not lucky, he was smart enough to know that you can't try and get a replacement on a rooted device. Rooting a device voids the warranty.
It seems that they tried to give you a chance to return it online because, once the tech sees that it is rooted, he or she can't do anything with it. If that tech were to exchange your device they would have lost their job once the device was known to be rooted. This would have been found out when the tech sends it back to be repaired and inspected if it could be used as a certified pre-owned or used as a demo unit and ultimately traced back to the tech who issued the return.
I returned the first two NTs I got, one had a dead/stuck pixel and the second had a strange clicky noise when squeezing the bottom of the tablet. I returned both before I rooted them becuase I noticed the defects almost right away.
The first return they just opened the box and turned it on to make sure it worked and handed me a new one. The second return the guy didn't even turn the nook on, he just opened the box to make sure it was in there and then gave me a new one.
I guess some stores are less strict about exchanging them.
Last night my phone was working fine, when I went to bed it was charging and still working. When I woke up this morning the screen was black, with no response. I tried to get into recovery and download mode with no luck. I tries these steps to get into download mode except for the usb jjg The phone is rooted and a rom has been flashed, but I did that a couple of weeks back. I have no idea how this could have happened. Also when I plug it in to charge there is no response from the phone. The screen stays black no matter what I do.
Also about a week ago, I dropped my phone outside, it was in torrential rain over night. The next day when I found it, it booted up no problem and has been working perfectly until today.
Does anyone have any ideas or solutions?
I'd really appreciate any help,
Dillon
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
rajasiman said:
I'd faced the same issue once. In this state, even if the phone is connected for charging, all that happens is the phone becomes warm. I tried everything and the final solution was to get it replaced. My phone was covered under warranty.
Click to expand...
Click to collapse
Unfortunately mine is not, I guess I could get a replacement motherboard then, are they easy to replace yourself?
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
MistahBungle said:
The only replacement motherboard you'll be getting is a 2nd hand one; Samsung don't sell new motherboards (unless you're paying one of their service centres to replace it).
Given it was exposed to water 'overnight' & given it sounds like you used it immediately after water exposure (as opposed to immediately shutting the phone down, removing the battery & leaving it in a bag of rice for a week undisturbed), there's a fair chance even a motherboard replacement won't help if other components are damaged.
Water + electronics = unhappy ending.
Might want to start looking for another phone.
Click to expand...
Click to collapse
Yeah I did use it straight away, not the smartest move I must admit. I guess I will, just annoying having to buy a new phone. Thanks for the info, and thanks for reminding me about the bag of rice, in case something like this happens to me again.
Hey,
Just wanting some help and pointers with this one....
I have had my S3 for about a year now, in that time It has been repaired about 3 times, All under warranty, all for legit reasons. (its had the mainboard replaced twice)
About 3 weeks ago, I noticed the screen was a bit discoloured. (brighter on one side and darker on the other) over the period of an hour it got worse and worse, screen started flashing single colours (RED, GREEN, BLUE, and purple......) after it did this for a while it then eventually just went black... The phone is still fully functunal, charges, answers calls (If i swipe where you normally would to answer calls), and still plays music, (after guessing where to press on the screen to start up music)
I have taken it to the repair centre,(Vodafone) and they had it for about 2 weeks, before they finally decided to get back to me, and say its not under warranty because its been water "damaged" They have justified this via the little stickers (water indicators) on the back of the phone has changed to a very very very slight purple (hard to tell really). and wanted to charge me $300 to get it fixed. I have then rung Samsung direct and talked to them about the issue and assured them that is has never been exposed to water, and they have said to reject Vodafones quote, and to send it into them. And they will check it for water damage and fix it.... if its under warrnaty still.. if not they will also just charge me to fix it..
Now.... my question is... Should I just be getting a new screen for this and installing it myself?
Could it possibly be another mainboard issue...? (would not surpirse me)
Should I send it into samsung to fix, even tho they may also claim its not under warranty....?
Suggestions?
Comments?
Water indicators on Samsung will reject warranty .
JJEgan said:
Water indicators on Samsung will reject warranty .
Click to expand...
Click to collapse
Thought that would have been the case. Guess I shall be trying a new screen next?
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
bossrat45 said:
Please can anybody with experience of galaxy s6 repair help.
A couple of weeks ago I turned of my s6 one night, next morning I tried to turn it on but it wouldn't, it was completely unresponsive, black screen no lights, the phone has never been dropped or damaged in anyway or been anywhere near water.
When it was switched off the battery was almost fully charged, so I knew it wasn't a dead battery but I tried the charger anyway. There was no charging light and the back of the phone near the rear camera got quite hot within a couple of minutes. I tried a soft reset but it didn't work.
So then I took it to a local phone shop for repair. The guy in the shop said that he'll send the phone of the workshop for a diagnostic. Anyway he called up and said the motherboard is faulty and needed to replaced. Now he phoned up again and the guy who is fixing the phone is now saying the screen also needs to be replaced, apparently the backlight is not working. Now I know amoled screens do not have any backlight, so I asked him what exactly is wrong with the screen as it's a amoled screen it doesn't have a back light, he said he doesn't know just the engineer said the backlight doesn't work. He said the repair would cost £149.
My question can a faulty motherboard damage the screen? is he what he is saying plausible or is he trying a con?
Thanks in advance for any reply's.
Click to expand...
Click to collapse
A faulty motherboard can damage the screen (in various ways). All screens have backlight (except for screens like the old Nokia 3310 had) so the layers of your screen might be damaged or have leaked since there is a fluid "sticking" the layers together. This is (obviously) not a software problem, but I would like to know if you were rooted, had any custom ROMs/kernels and did you have XPosed installed. How did you root and did you have a custom recovery?
All my statements are afaik (as far as I know) and based upon real life experiences, if anything I wrote is wrong, feel free to correct me as we are all learning .
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
bossrat45 said:
Thanks for the reply, I hadn't rooted the phone, all I had done was replace the vodafone firmware to stock firmware as I was no longer on vodafone and wanted to remove all the bloatware, but that was many months ago and everything was working fine.
I just find it odd that a perfectly working phone can be damaged so badly for no obvious reason, it wasn't plugged into the charger, I just turned it off one night put it on my desk, tried to turn it on next morning and it was dead.
So does the repair seem legit to you? I am just a bit weary as I know how easy it would be to charge for parts that aren't necessary. Also is there anyway I could check if the screen has really been changed as the display on my phone was in perfect condition, not a single mark or scratch or any thing to identify it against a brand new screen.
Click to expand...
Click to collapse
Hmmm, okay.
If you have the right tools you can probably make a mark with a marker or something that won't damage the screen and then when they "replace" it you can check if it is still there. By the way, I don't mean on the screen but on that metal part on the underside of the screen. If you don't want to make such a thing because you maybe don't have the necessary tools, make a tiny scratch that you can locate but won't affect using the phone or not visible unless you really take a close look. If you don't want to do that you can take it to an official Samsung retailer or send it to them (this is probably the most recommended option).
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
bossrat45 said:
Unfortunately the phone already at the repair shop, I got a call a few days ago telling me that the logic board was damaged and needed to be replaced, I agreed to that repair, now he called again today and said the display also needs to be changed. That's why I'm a bit suspicious, I can understand how the motherboard maybe faulty and may have died, but the display also? maybe he damaged the display when trying to change the motherboard or he's charging for unnecessary work or maybe he's telling the truth and the faulty motherboard killed the display, I don't know.
I was wondering if there's something in the firmware which keeps count of the number of times a part has been replaced or how long the display has been used for or a way I can check the date of the display manufacture without opening the phone.
Click to expand...
Click to collapse
Unfortunatly, no,but if the phone is working after the repair that means it is fixed! If not, they will give you a replacement since they test everything to make sure it works.