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To get to the point, people DON'T UPDATE YOUR VIBRANTS and T-MOBILE HANDLES THE ISSUE HORRIBLY! Obviously this is not a universal problem, but if you do happen to be one of the lucky ones that bricks their phone with the update there is no saving it (at least with the help of T-mobile).
I just got off of the phone with tech support and they were less than helpful. After the regular punching in numbers, talking to two different people, and trying to re-boots that everyone with half a brain have tried, they informed me that they would replace the phone but I had to PAY for shipping. While I realize this is a normal policy when it comes to random malfunctions, which may or may not have been the users fault, this is absolutely ridiculous when the problem is 100% their fault. Seriously, T-mobile ships a top of the line phone that has some major flaws and inactivated software (media hub), then breaks the phone with it's official update, and somehow this is MY responsibility to pay to get fixed? The rep even asked if I at this point wanted to add insurance so next time I wouldn't have to pay for shipping and if I wanted to pay extra for expedited shipping! They were trying to make an add-on sale while fixing an issue THEY caused!
That's not even the end of it, because I was so irritated they sent me to a "loyalty specialist" (who sounded like a used car salesman). He rambled on about how he would waive the shipping fee (he made it sound like he just saved my first born child). I told him I appreciated that but it didn't fix the fact that T-Mobile was not handling the issue well. When a large number of phones break from an issue originating from the provider they should either 1) have re-furbished phones (or even set aside new phones if necessary) to replace these broken phones as they come up or 2) offer free over night shipping of the replacement phone. He told me that these options were too expensive for T-Mobile, and that if I like I could sign up for either of their two insurance plans, as they would allow me to do an in-store replacement (he later noted that one of them was only available within the first 14 days of owning the phone...). I couldn't believe they were trying to another add-on sale! The best part being, I later called around to all my local T-Mobile owned stores and none of them have the Vibrant available for in-store replacement (and never have).
So the Cliff-Notes of my rant:
1) DON'T UPDATE YOUR VIBRANT
2) If you did brick your phone, make sure to complain and they should refund the ridiculous shipping charge
3) If you don't own a Vibrant and are thinking about it consider the following (Don't let it stop you, just consider it):
- Still on 2.1, when Nexus One has been on 2.2 for months (and the Galaxy S 2.2 official ROM has been leaked so it does exist in some form.) => Meaning updates are super scarce and extremely late.
- T-Mobile is selling a good phone with many flaws, and their first attempt to fix it bricked many phones (do a google search I am not the only one).
- While it may be better than other companies, T-Mobiles customer service is FAR from flawless
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors.
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Had the same problem but this is a pretty fix using Odin.
If you install an update from an OTA T-Mobile should be held responsible
I don't know about you guys but when you have been a customer for 10+ years, T-Mobile will pretty much suck your balls.
Either way, if you guys rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Yeah why warranty the phone when you can just ODIN and fix it yourself? Do a xda search. If you're gonna use xda to complain at least use it to solve your own problems as well. Unless your phone is hardware locked it is 100 % fixable.
Sent from my SGH-T959 using XDA App
starkiller86 said:
I hate when people mess with their phones then get angry at a company for "breaking" their phone. Im running stock rom with root and also got bricked, but, I manned up and knew I was in the wrong and accepted what happened. I didn't put the blame on TMo, because completely untouched vibrants that I was aware of had no issues with this OTA. If you added functionality to it after the fact that it wasn't originally on there before when you initially purchased it; then its YOUR fault that it bricked, NOT T-mobiles. Take some responsibility and stop crying.
Click to expand...
Click to collapse
P.S. My phone was completely stock (so please don't mention how I did this with a lag fix, etc.). I waited at least 15 mins before I pulled the battery, before which I had noted the T-Mobile sound starting without the animation (seems like a timing issue or something). And finally, I realize this is a duplicate post to many others but I want people to find this info (not be at the bottom of a really long thread) to get the word out how T-Mobile deals with their errors
Did you not read that part?
I bricked two stock Vibrants with the update. The second one failed during Mini-Kies update and was hardware locked.
It is a known issue according to the Tech guy that I spoke to while getting my replacement.
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
No, no.
This happened to me, I had a rooted phone I had uninstalled the inflight internet, etc on it and hadn't overclocked or anything like that. Phone kills itself. I went to the tmo store and they only make you pay for shipping if you take the overnight option.
PROTIP - DON'T ASK FOR EXTRA SPEEDY SHIPPING AND THEY'LL PAY FOR IT.
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
watcher64 said:
I guess this is just an example of "store your pictures on the external SD card"
Then if you brick it you can still get your pictures back ....
Click to expand...
Click to collapse
Word. That's one of the first things I did when I got the phone and was playing with the features. Switched it from phone storage to memory card.
Sorry to hear you lost photos.
Protip: Pay the damn overnight shipping fee...it'll be deducted from your bill (flex pay) which makes it free: )
Sent from my SGH-T959 using XDA App
Here is the business side
If I am T mobile every time some person has a problem and I offered free shipping, the Every moron would be shipping the device back for Any problem. Way way costly, so that is not going to happen. If you Really believe the phone is factory defective then, pay the shipping and move on. If you messed with it at all then the burden to resolve is yours and be honest about that. Remember the reason people are in here is to customize the phone and improve it. Like the XDA mantra sez.......... It is not just the result... but the journey....
Like one of the other posts stated:
If you rooted it, then that takes the fault from T-Mobile to you. You changed the phone. The update was designed for a pristine un-edited Samsung Vibrant, if you changed anything in the system by rooting or flashing it is your fault for changing the equation. T-Mobile is NOT at fault for your actions.
Gr8gorilla said:
First phone wouldn't power on after failure, second phone was hardware locked so un-fixable.
Click to expand...
Click to collapse
There is a hardware lock fix now, you really should flash that before you do anything else. Yeah, you run the risk of bricking with the hardware unlock, but it's probably a safer bet than flashing away.
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
If you Odin it with the JI6 update, you might still be able to get a working system out of it. Worth a shot to see if you can get it without having to flash to stock first (which will wipe).
With all the time you spent with tech support, you could have found the thread that delineates how to fix your phone and update through odin. Its very easy and, frankly why be on a developers forum when you are not willing to tinker around a bit.
Sent from my SGH-T959 using XDA App
dechire said:
so i guess we are just SOL for the data on the phone? I just lost an entire vacation of pictures. I had not had a chance to root this phone either. this is ****ing awesome.
Click to expand...
Click to collapse
As long as the phone still powers on you can still use ADB Pull and save the data from the /sdcard folder. This update isn't a totally bricking the phone (at least it didn't mine) just making the display and inputs not work. To quote Billy Crystal: "He's only MOSTLY dead"
Odin was really simple to reflash the stock ROM and then I was able to do a nandroid restore from there.
The T-Mobile OTA update left my phone only booting to the vibrant screen, but it was a pretty simple fix with Odin. The hardest part was getting the proper drivers installed in windows!
Mini kies wouldnt even let me update,so I rooted and flashed bionix 1.8,works great.**** tmo.
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
mr2t32 said:
Fyi to the people with hardware lock. I did the update on my gf's phone which was hardware locked and it failed. The phone would only boot to the vibrant screen. The good news is the ota update unlocks the hardware because her phone is able to get into recovery and download mode even thought the update failed. The point is don't worry if ota fail on you because you can just use odin to fix it since it unlocks the download mode.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
If the update even gets that far...
My wife's EVO 3D, completely stock, S-ON, never installed the OTA update.
The phone was on and she had it in her pocket and felt it vibrate, when she looked at the phone, it was booting up but it appeared to be stuck in a boot loop. She said she saw it rebooting itself (just the initial sprint splash screen) several times before she pulled the battery.
She re-installed the battery, but the phone wouldn't turn on. So she left it alone and brought it home.
The reboot loop was a bit concerning to me, but the phone not turning on sounds like a drained battery. So, I put it on the charger (AC power adapter) for about an hour (orange led is lit).
When I turn it on, I see the boot screen (HTC -> Sprint -> 3D -> Sprint) and then the screen goes black. The soft key LEDs are stuck on the entire time. but nothing happens. I let it sit like that for 10 minutes and it never boots. I've tried several times with the same result.
I can get into hboot (Volume-down + Power)... Almost feels like a corrupt stock ROM?? I can check the CRC, but I don't know the correct values... And no one has tried to root or flash it. I asked if she might have accidentally started the OTA update, but she says not likely...
I've searched the forums here and various others, and it seems all not-booting and endless-boot-loop issues are all due to people trying to root or flash an image.
So.... I don't have a whole lot of experience with Android... What's the next step before attempting a factory reset or bringing it back to Sprint?
Thanks!
EDIT: Typos
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Sent from my PG86100 using XDA App
You said you can do a factory reset? I'd say do that first before trying anything else. If it works, then the only thing she has to worry about is taking 30 minutes of her time to re-set up her phone.
Sent from my PG86100 using XDA App
^^^You can do that or you can take it back to sprint store or a repair spot and possibly get a new one. Custom firmware would knock those bugs right out, so maybe its a sign. Your wifes' phone is ready to be rooted. Hey, I'm just saying...
My "DU4L C0R3 SH00T3R" shot you down in 3D! Screw Tupac. "A,O,S,P BACK!" >_
Try removing the SD card and see if it will boot up properly. I had that happen to me once (boot loop and all). Phone would boot fine without the SD card.
I ended up having to format the SD card (connected to my PC with a card reader). That solved the problem.
This happened to my phone once. A factory reset from the bootloader fixes it good as new. It's been like a month and a half since then and I have had no problems since then.
boom!! from my shooter
Quick update -- phone finished charging... Green LED now... and still same behavior... Thanks for all the replies guys!
iModMM said:
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Click to expand...
Click to collapse
I want to see if I can get her a working phone tonight instead of sending her off to the Sprint store tomorrow, waste a bunch of time, and having them just do a factory reset anyhow.
DDiaz007 said:
You said you can do a factory reset? I'd say do that first before trying anything else. If it works, then the only thing she has to worry about is taking 30 minutes of her time to re-set up her phone.
Click to expand...
Click to collapse
Yeah... This was my first instinct, but just wanted a sanity check here on the forums first...
r0cky0790 said:
^^^You can do that or you can take it back to sprint store or a repair spot and possibly get a new one. Or maybe this is a sign. Custom firmware would knock those bugs right out, so maybe its a sign. Your wifes' phone is ready to be rooted. Hey, I'm just saying...
Click to expand...
Click to collapse
I know! I had her not install the OTA because I had intended to root the phone... I'm so tempted to just root the thing and flash something nice, but I don't want to risk it in case it is a more serious problem and we need Sprint to replace it... Maybe if the factory reset fixes it for a couple of weeks, then I'll consider again...
mvansomeren said:
Try removing the SD card and see if it will boot up properly. I had that happen to me once (boot loop and all). Phone would boot fine without the SD card.
I ended up having to format the SD card (connected to my PC with a card reader). That solved the problem.
Click to expand...
Click to collapse
Sorry I forgot to mention it in the original post, but did try re-seating the SD card and without the SD card... both exhibit the same behavior.
DJ1994 said:
This happened to my phone once. A factory reset from the bootloader fixes it good as new. It's been like a month and a half since then and I have had no problems since then.
Click to expand...
Click to collapse
This is what I wanted to hear.... Someone else with the exact same issue and a fix... I think I'll factory reset it now... I warned my wife that she will lose high scores and text messages. She didn't care about the texts, but was sad about losing her progress in Angry Birds! lol.
---------- Post added at 10:57 PM ---------- Previous post was at 10:34 PM ----------
Okay.. Factory reset went well... Restoring settings and apps now... Thanks for the help guys!
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Sent from my PG86100 using Tapatalk
ktrotter11 said:
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
Noooo, he can root and solve the problem that way. Just visit Haus's stock ROM thread, and he'll have everything there for you. A stock rooted ROM with all the OTA firmware fixes available for download. Just root first.
This is assuming you live in the U.S, and own the Sprint Evo 3D (CDMA).
ktrotter11 said:
To get rod of those problems you should take the ota's if you haven't rooted it yer then no reason in leaving inferior firmware on the device
Click to expand...
Click to collapse
Is this kind of failure a known issue with the original stock firmware? I'm not going to take the OTA to keep my options open for rooting in the near future.
DDiaz007 said:
Noooo, he can root and solve the problem that way. Just visit Haus's stock ROM thread, and he'll have everything there for you. A stock rooted ROM with all the OTA firmware fixes available for download. Just root first.
This is assuming you live in the U.S, and own the Sprint Evo 3D (CDMA).
Click to expand...
Click to collapse
Yeah.. I know not to take the OTA... I'm going to root it eventually.
I looked through the complete list of ROMs and didn't see Haus mentioned anywhere... Am I missing something?
Also, is there a common consensus on the top two or three Sense ROMs for the EVO 3D?
ken830 said:
Is this kind of failure a known issue with the original stock firmware? I'm not going to take the OTA to keep my options open for rooting in the near future.
Yeah.. I know not to take the OTA... I'm going to root it eventually.
I looked through the complete list of ROMs and didn't see Haus mentioned anywhere... Am I missing something?
Also, is there a common consensus on the top two or three Sense ROMs for the EVO 3D?
Click to expand...
Click to collapse
Here http://forum.xda-developers.com/showthread.php?t=1223979
Sent from my PG86100 using XDA App
iModMM said:
Wow, this is very weird. My advice is if you still have 30 day return use it or insurance, bring it to sprint. If not both call HTC and complain but I doubt they cover software issues, idk I might be wrong. Why fix it? Get a brand new one, you paid for it to be working, not broken.
Sent from my PG86100 using XDA App
Click to expand...
Click to collapse
*14 days if bought on the 16th.
Try these things:
- Take batter off and hold power button down for like 10 secs, put battery back in.
- Download the RUU from a thread in the development section and flash it (it will replace everything back to stock).
That SHOULD fix it, if its a software issue, if it doesn't, or it still continues to act funky, just take it back to Sprint and demand a new one since you're within your 14/30 days.
Make sprint replace it the phone will be doing the so thing after resting it or trying any other trick its a software issue belive me I had 5 replacements because of software issues
Sent from my PG86100 using xda premium
Good day fellow XDAers!
I was just wondering what would happen if I unrooted my phone using Chainfire's brilliant tools and then have it sent in for warranty-related purposes (let's just say for the sake of argument my device had incinerated ;-)).
On first sight, the phone would appear to be as pure as the Virgin Mary. But as we all know - unless you run data through a data shredder, it still is there somehow and somewhere. So if Samsung had the knowledge (which I do not doubt for a second) and the ambition to check every single phone for traces of ROOT (which I highly doubt), they could decline warranty based on traces of apps and/or binaries you had previously installed.
So if maybe anybody could tell me, if they ever had their phone rooted, then unrooted it properly and sent it in, did it work as expected?
Cheers
It is always best to flash your phone back to stock with a full wipe if u send it for repair, probably you get it replaced, your phone gets repaired later and someone gets your device as a refurbished. This wag it already has happened already that someone else got data of somebody and i am sure you don't want that.
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tapatalked from Galaxy SIII
FadeFx said:
It is always best to flash your phone back to stock with a full wipe if u send it for repair, probably you get it replaced, your phone gets repaired later and someone gets your device as a refurbished. This wag it already has happened already that someone else got data of somebody and i am sure you don't want that.
–—–—–—–—–—–—–—–—
tapatalked from Galaxy SIII
Click to expand...
Click to collapse
Yes, but even a full wipe will leave traces of the data as it doesn't physically overwrite the data, it just erases the metadata from the TOC. People knowledgeable enough can restore these data fragments to what they once were or at least a good part of it. And that would of course void your warranty. So a question remains - does Samsung check for those incriminating traces, because it could save them a lot of money...
Digitaniel said:
Yes, but even a full wipe will leave traces of the data as it doesn't physically overwrite the data, it just erases the metadata from the TOC. People knowledgeable enough can restore these data fragments to what they once were or at least a good part of it. And that would of course void your warranty. So a question remains - does Samsung check for those incriminating traces, because it could save them a lot of money...
Click to expand...
Click to collapse
No its far to expensive to carry out such checks unless its for a court case .
jje
Thought so. Thanks mate
Still, it would be cool to have the possibility to remove ALL traces of our "wrongdoing". From a technical perspective, I'd say it should be manageable. You'd have to implement the Gutmann or DoD standard somehow. Maybe some dev will do it some day...
If there is no superuser.apk, su binary and the flash counter is zero you are probably good to go.
The last time i warrantied a phone i sent it with cyanogen still on it and nobody batted an eyelid.
9x out of 10 is only and authorised repair centre that you phone goes to for warranty repairs/replacements and those guys, like us, dont give a crap.
Sent from my GT-I9300 using xda premium
hefonthefjords said:
9x out of 10 is only and authorised repair centre that you phone goes to for warranty repairs/replacements and those guys, like us, dont give a crap.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
Lol I got the same impression. Last time my I9100 was serviced because of some minor hickup, it came back 1 week later, and it was completely de-branded (had O2 branding when I left it there)...
There seem to be chance's that they can see
Best regards from Serbia
I have new note, replaced by mobile provider, cas firstone incountered a softbrick. It totaly messed up, i succeded to do a factory restore, made a full wipe as an interrnal memory clean up. Returned to stock firmware that came with, but it messed up cas of an mestake that i made and it was wipe data from cwm. Any way i succeded to partitialy clean up everything so that regular user can't see any data. But they called me and the phone was sent to Samsung, it seems that they take a good examination of high end devices. So it seems just that it is question who wil take it for examination. Anyway good luck.
Please help read!!
So my HTC amaze died on me about 2 days ago I was listening to my music in my car connected through Bluetooth then a cop passed by and everything shut off haha coincidence haha anyway went home had no service like absolutely nothing thought nothing of it and went to sleep, next morning still nothing and ever since now its dead. Called HTC they said most likely its T-Mobile not the phone but they sent me a replacement back cover (which is cool) because the antennas are on the back anyway I know this isn't the problem because even without the back cover you can still get signal. So I took phone to T-Mobile put new sim tested and nothing so now I know its the phone not T-Mobile. Anyway my question is how can I prepare to send back to T-Mobile I have relocked phone put stock recovery and put leaked ics Rom. So is that bad that it sais relocked and bad if I'm using leaked ics rom I know its voids warrenty when it sais relocked but my software and phone everything works perfect its just the signal so will they fix it? And when I send in could I send phone with a eBay bought battery not HTC one so they could send me a new battery or should I send only HTC battery, phone, and back cover. And also is there any fix for this so I don't have to send in? Please help thanks
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
You can install official ruu and that will update and install your hboot to locked, which is what tells them if it's locked or relocked. If you don't know how to do this you need to read. Also I've been hearing that ever since s off became available they are considering as voiding warranty not sure if this has taken effect yet or if it matters but just to be sure if your s off read the section that tells you how to s on.
Now before you send have you tried toggling airplane mode on and off ? Still no signal? Flash the official ruu usually fixes these issues. If still no signal then I suggest you send it in.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
Dark Nightmare said:
It's still gonna say relocked, the only way he can get it back to "locked", is if he s-off's the device, once s-off is successful, it automatically puts it as locked all over again, he can leave it as lock, restore a stock ruu, then using, use the command: fastboot writesecureflag 3, that will s-on the device along with everything else being complete stock.
Click to expand...
Click to collapse
Yeah I wasn't sure if he was s off or not but thanks for correcting me.
cast2brian said:
Hmm ya I know how to ruu wich I did but I ruu the ics leak and now everything's stock accept that it sais relocked and want to know if that's gonna be a problem for warrenty when I send it in? It shouldnt since its not software problem? And ya hear how to s off just don't want to try wire trick and all that. And yep tryed turning off and on airplane mode turning off radio taking T-Mobile to change sim cards have original stock Rom tryed *#*#4636#*#* all those tricks but nothing.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
fcpelayo said:
Yeah I wasn't sure if he was s off or not but thanks for correcting me.
When you chose to unlock boatloader you voided your warranty. So by saying relocked it tells them you unlocked it. You need to do what dark nightmare says or you run the risk of not warranting your phone. Luckily for me I "lost" my phone so I couldn't send it in.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
Just trying to help you get that under your hat, no offense meant.
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid
Sent from my HTC_Amaze_4G using xda app-developers app
Aw man well hope HTC is cool about it since its not a software problem but just gotta hope for the best!! Ha argh sucks I bought this on craigslist a couple months back for $300 ha I have pre paid <br />
<br />
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I've never heard of a warranty exchange get denied for this phone... even rooted. Most issues with this device are hw issues... u will be fine
Sent from my HTC One S using Tapatalk 2
aw glacierguy thanks for the positive attitude! hope everything goes good for my phone!
So update for everyone i called HTC back and told them to cancel my back cover replacement for the Amaze because i know this is not the reason why i have no bars! because without that cover i still had bars and i know the amaze has some more antennas inside the device. Anyway i told them that i want to send the phone in for repairs so now everything set up and just have to send the phone on its way :crying: hope its a hardware issue and they can fix it. In the mean time got kinda intresting email from HTC saying
"After we receive the device, we will diagnose it and if there are any damages that fall outside of the limited warranty, we will contact you with a quotation to repair. If you choose not to repair, a service fee of up to $35 dollars will be charged and the device will be returned unrepaired."
Yes kinda scared me but hope i don't have to pay anything for this repair so everyone wish me luck and ill let you guys know how everything goes.
Sucks im probably not gonna have my phone for about a month
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
ericdjobs said:
Just asking, but even if you managed to get the phone completely back to stock and say "Locked" isn't HTC able to tell if you've unlocked the bootloader via their unlock process on the website?
I was under the impression that the entire reason for the HTC unlock process (getting the key from the phone, etc) was so that they would have a database of phones that have had their bootloader unlocked? I'm kind of new to this but that was my impression.
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I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
Yes what darknightmare said you could get token but maybe last second decided not to do it haha anywho sending it saying relocked hope they fix hardware issue if not maybe gotta spend money?
Dark Nightmare said:
I think they do have a database, yes, but that only tells them that you requested the file, they can't know you YOU used the file, can they? Huh? Nope, if they knew you used the file, that sir would be invasion of privacy, then they'd be paying for more than just a simple device replacement with the lawsuits that would be hitting them from every mobile device owner using their product.
So once it says "Locked", they can't say you voided your warranty, then they'd have to prove it.
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They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
Ya for sure lets see what htc sais shipped out today through ups htc should get it thursday hope ups loses or breaks my packagae have 300 dollar insurance ha but yep anyone know of any prices for this fix?
stevedebi said:
They don't need a database. There is no way I know of to get a "locked" phone once it has been unlocked. It will say "relocked". So HTC knows it has had an unlocked bootloader. That doesn't necessarily negate the warranty so far as HTC is concerned. I've read that they have fixed what are obviously hardware problems. But they won't fix anything that a ROM screwed up unless you pay.
The wildcard is T-Mobile. They may or may not be picky about these sort of things.
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Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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100% on what Dark Nightmare said, i followed the procedure on the forums on how to completely restore to stock. i was s-off etc.. after it was all said and done, my phone was locked and ready to rock. I sent it back after my replacement arrived and all was good.
Just read through General, Q&A and Dev section, Trust me the answer is there. It's ALWAYS there. I used the GB juopunutbear S-off tool instead of the ICS tool cause i am retarded and didn't take my time and got stuck because of it. I did 2-3 minutes of using the search button and i was fixed in a second!
First of all! Yes Dark Nightmare is correct he knows his stuff you can put it back to locked anywho i would first like to say thank you for all the replys to this post. First post and didnt think my question would be answered but it was and its a great community we got here, i may be new member, but ive always been on xda reading up and hacking all my phones i have went from metro pcs huawei ascend, tmobile my touch 4g and now htc amaze all rooted and custom roms also have done droid and sidekick 4g. The thing is i do have experience and learned alot. Main thing is its an honor to have Dark nightmare and glacierguy here i feel like you guys are famous! ha have seen you guys in different sections and you guys know your stuff so thanks!
p.s everyone that posted i hit thanks
Sent from a Galaxy Nexus?
That's why when dknmare comes in I don't argue with him instead I take it and learn.
Sent from my HTC_Amaze_4G using xda premium
Dark Nightmare said:
Sir, when I say there is a way to get a "locked" bootloader, please don't argue with me unless you can prove my theories wrong, , I have tested and proven everything I speak of, I don't just say something because I want to.
Edit: For the record, once it says "relocked" you have voided your warranty, if you read the agreement on HTC website when unlocking your bootloader and the message on the device when unlocking, it clearly states by unlocking your bootloader you are voiding your warranty.
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I think my post may not have been clear. Of course you can lock the bootloader; that is how one installs the original ROM. But I was under the impression that it then says ”relocked” if you have previously unlocked the device. That warning from HTC have me a lot of pause when I read it! But I think what I read said ”may” void your warranty. But I was reading fast...
Sent from my HTC View somewhere in LALA land
Hello to all at XDA, this is my first post so please go easy. On the developers thread for JB on the S3 some people are reporting loss of IMEI after flashing a ROM. What isn't clearly being stated is what is the resultant effect. Does loss of IMEI resultant in a bricked phone?, d
or does it just mean that you would not be able to get a warranty repair but in all other respects the phone works albeit with an immature no guarantees ROM?
Not technically bricked as far as I know. Instead your phone basically turns into a media player. You have no longer access to your cell provider which means you cant make or receive calls/text messages. You won't be able to use data.
For example, its basically an iPhone turning into an iPod touch
I would recommend staying away from flashing anything atm until the guys over here at xda or other place that use their spare time to come up with a solution or conclusion on whether or not IMEI can be recovered
Intercrew said:
Not technically bricked as far as I know. Instead your phone basically turns into a media player. You have no longer access to your cell provider which means you cant make or receive calls/text messages. You won't be able to use data.
For example, its basically an iPhone turning into an iPod touch
I would recommend staying away from flashing anything atm until the guys over here at xda or other place that use their spare time to come up with a solution or conclusion on whether or not IMEI can be recovered
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Inter crew, thanks for explaining all that, as an additional question regarding your advice to wait until the IMEI issue is identified, I am in the UK in the 3 network and own a 3 branded S3, my phone is rooted, and I have used Titanium to remove TW pre installed applications that I do not use such as ChatOn, but the ROM is the original stock ROM, my follow up question, when 3 eventually issue a JB update will my phone get it in its current state? Thanks for any answer you give
I seriously doubt it. All of the other phones that I have owned have never taken an update after rooting and freezing apps. This is pure speculation on my part but I would say not able to update.
Sent from my SCH-I535 using xda premium
HHF2 said:
I seriously doubt it. All of the other phones that I have owned have never taken an update after rooting and freezing apps. This is pure speculation on my part but I would say not able to update.
Sent from my SCH-I535 using xda premium
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That doesn't surprise me, would removal of root and reinstall of the removed apps on this original ROM allow me to update?
philby123 said:
That doesn't surprise me, would removal of root and reinstall of the removed apps on this original ROM allow me to update?
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probably but it might just easier to backup using titanium and then Odin back to stock if there are Odin packages for your device..
that's how I always got my SGS back to stock for anything when required
Sent from my Galaxy Nexus using Tapatalk 2
HHF2 said:
I seriously doubt it. All of the other phones that I have owned have never taken an update after rooting and freezing apps. This is pure speculation on my part but I would say not able to update.
Sent from my SCH-I535 using xda premium
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Not true. MyS3 was rooted when att pushed their last ota. And my captivate was rooted when they pushed the froyo update to it. But, that was on a stock Rom. Most custom roms remove the option to check for software updates.
MrHaley, thanks for weighing in, from your perspective do you think its necessary for me to reinstall the removed apps (they were backed up on Titanium) to enable my S3 to receive updates on its resident stock rom ?
philby123 said:
MrHaley, thanks for weighing in, from your perspective do you think its necessary for me to reinstall the removed apps (they were backed up on Titanium) to enable my S3 to receive updates on its resident stock rom ?
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You actual have two options:
1. Keep root, wait for devs to fix the issue, and then wait for the devs to improve the JB update for the S3(probably won't come will Q4-Q1(2013) anyway.
Or
2. Reinstall every stock app you deleted, froze, etc...Then you have to wait for the next OTA.
I'm hard pressed to actually recommend unrooting, since that practically goes against the whole purpose of being on XDA. IF they announce the JB update before the Devs fix the IMEI bug, then i would say unroot. However if they fix it by month's end then it would be worth the wait--I trust the devs here for than the ones making the updates. They tend to be significantly slower, no OC, Carrier-IQ, fewer patches, updates are less frequent than xda, and they come with Touchwiz.
philby123 said:
Hello to all at XDA, this is my first post so please go easy. On the developers thread for JB on the S3 some people are reporting loss of IMEI after flashing a ROM. What isn't clearly being stated is what is the resultant effect. Does loss of IMEI resultant in a bricked phone?, d
or does it just mean that you would not be able to get a warranty repair but in all other respects the phone works albeit with an immature no guarantees ROM?
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No it's not bricked mine actually still made calls and had data edge only though. T mobile Will replace it also at least for now lol
Sent from my SGH-T999 using xda premium
Have you bought your phone through best buy and got there black tie protection program your golden. You $10 a month for insurance on the phone without a deductible. I haven't lost my imei at all yet and I'm not worried. If I do I'll just go in and they replace it for free.
Sent from my GALAXYSIII running Jelly Bean.