Data keeps turning off - Android Q&A, Help & Troubleshooting

Hi all,
I'm facing an interesting predicament. Lately I've noticed that my mobile data is turning off by itself. Initially I thought it was JuiceDefender throwing a wobbly, but then I noticed that its event log was full of comments like "Mobile data is back under JD control" and something about reloading a profile. By watching the notification in the drop down menu I noticed that it was perpetually restarting itself.
I uninstalled it, and tried another app called 2x Battery and the same thing was happening. The data toggle in the setting menu of MIUI was greyed out to show data had been turned off, and 2x Battery stated that data had been toggled by the user.
It seems to be that a third party app is deactivating mobile data. Is there any app out there that can log when an app deactivates data, so I can find out the culprit? Has anyone else experienced this kind of issue before? Any other ideas/suggestions?
Any help appreciated

CyanideJack said:
Hi all,
I'm facing an interesting predicament. Lately I've noticed that my mobile data is turning off by itself. Initially I thought it was JuiceDefender throwing a wobbly, but then I noticed that its event log was full of comments like "Mobile data is back under JD control" and something about reloading a profile. By watching the notification in the drop down menu I noticed that it was perpetually restarting itself.
I uninstalled it, and tried another app called 2x Battery and the same thing was happening. The data toggle in the setting menu of MIUI was greyed out to show data had been turned off, and 2x Battery stated that data had been toggled by the user.
It seems to be that a third party app is deactivating mobile data. Is there any app out there that can log when an app deactivates data, so I can find out the culprit? Has anyone else experienced this kind of issue before? Any other ideas/suggestions?
Any help appreciated
Click to expand...
Click to collapse
i would suggest u to safe ure stuff and make a hardreset if the problems is still there afterwards reflash your rom

Thanks jiffer1991.
Sorry, I should have pointed out that I had already performed a factory reset/wipe plus Dalvik cache wipe and a fresh install of MIUI and it didn't seem to make a difference.
I am currently on my second factory reset and install of MIUI, this time without installing JuiceDefender at all. I am now seeing if the problem persists without JD. If it doesn't I may try using a Tasker profile to emulate JD's data controls. So far, things seem promising as there has been no issues so far. I'll keep this post updated, in case anyone else is having the same experience.

CyanideJack said:
Thanks jiffer1991.
Sorry, I should have pointed out that I had already performed a factory reset/wipe plus Dalvik cache wipe and a fresh install of MIUI and it didn't seem to make a difference.
I am currently on my second factory reset and install of MIUI, this time without installing JuiceDefender at all. I am now seeing if the problem persists without JD. If it doesn't I may try using a Tasker profile to emulate JD's data controls. So far, things seem promising as there has been no issues so far. I'll keep this post updated, in case anyone else is having the same experience.
Click to expand...
Click to collapse
oh ure using miui rom
i heard of that error when iam remembering right...
have a look at this
http://www.droidxforums.com/forum/miui/40697-miui-problem.html

Ok, so the saga continues.
I have created a basic Tasker profile to turn off my mobile data 5 minutes after the screen is turned off, and turn it on again when the screen is turned on It all seemed to be working fine until just now when I turned my screen on, data started as normal, I opened up my browser and started surfing only to be met with "No internet connection". I checked and lo and behold, the data has turned itself back off again.
@jiffer1991 - I've already tried a reinstall of MIUI, plus the cache wipes, to no effect.
I'm starting to run out of ideas here! Any thoughts anyone?

CyanideJack said:
Ok, so the saga continues.
I have created a basic Tasker profile to turn off my mobile data 5 minutes after the screen is turned off, and turn it on again when the screen is turned on It all seemed to be working fine until just now when I turned my screen on, data started as normal, I opened up my browser and started surfing only to be met with "No internet connection". I checked and lo and behold, the data has turned itself back off again.
@jiffer1991 - I've already tried a reinstall of MIUI, plus the cache wipes, to no effect.
I'm starting to run out of ideas here! Any thoughts anyone?
Click to expand...
Click to collapse
whats about this they found another solution
http://miuiandroid.com/community/th...working-about-phone-status-not-working.17106/

Try setting/Battry and perfomance/Mange app baatry usage
Under power saving mode option
Off >Restrict background activity.

I did some Googling and confirmed that every time I turn on the Mobile Hotspot it immediately deactivates the Data Saver. So now the question is whether there is an app that can automatically turn the Data Saver back on onnce the hotspot is turned off?

I also encountered that problem in Redmi Y2 even after hard reset...
I don't know what to do...
Pls help me out...
[email protected]

Related

I have a problem with Wifi sleeping.

I have wifi set to NEVER sleep. But no matter what I do, the phone keeps turning off wifi every time the screen is off for more than a minute. Why? I tried doing a hard reset, it didn't fix the issue. I saved the Advanced Settings after I changed the sleep policy.
MultiKoopa said:
I have wifi set to NEVER sleep. But no matter what I do, the phone keeps turning off wifi every time the screen is off for more than a minute. Why? I tried doing a hard reset, it didn't fix the issue. I saved the Advanced Settings after I changed the sleep policy.
Click to expand...
Click to collapse
1. check ur battery profile
2. check to see if any other app is doing this. i had 'super power' on mine doing this for me; got this app when I restored my data from captivate to this phone. I had to disable the option in super power, and since then its not doing this.
Huh. I'll try performance mode.
But that still doesn't explain why it would turn off the phone's wifi capabilities completely after a certain time.
And the info for the battery profile doesn't mention wifi.
Whoops. posted twice accidentally
i've had wifi sleep issues rom day one with a wpa2 enterprise network. It refuses to join after the first time, and eventually sets the network to disabled. I'm far from impressed. I wish a hotfix for all 2.2 installs would be released
Well, that was it. The battery profile was the problem. Thanks.
Now if only I could figure out why the phone absolutely refuses to download apps from the market faster than around 200 kb/s, on 3G, 4G or on wifi.
Even on 'performance mode' I am facing this issue. It just keeps disconnecting from wifi. Even if I turn it off and on from widget it doesn't connect. I need to go through settings and to wifi, and then it says "connecting..." and connects.

[Q] Wifi connection gets disabled on sleep...

I have a GTab runn Vegan 5.1 and it runs great. The one issue that I have is that my Wifi gets disabled each night when it goes to sleep. When I say "disabled" I do not mean this it disconnect, but rather that something is actually putting it into a "Disabled" state and I must select the connection and choose to enable it.
Does anyone have any thoughts on what could be doing this? I have dug through every setting I can think of and also looked at any apps that might be doing this. I even went so far as to remove all my battery saving apps, but no dice.
Any suggestions?
kmclaren said:
I have a GTab runn Vegan 5.1 and it runs great. The one issue that I have is that my Wifi gets disabled each night when it goes to sleep. When I say "disabled" I do not mean this it disconnect, but rather that something is actually putting it into a "Disabled" state and I must select the connection and choose to enable it.
Does anyone have any thoughts on what could be doing this? I have dug through every setting I can think of and also looked at any apps that might be doing this. I even went so far as to remove all my battery saving apps, but no dice.
Any suggestions?
Click to expand...
Click to collapse
Settings - Wireless - Wireless Settings - (Press Soft Menu Button, you will see Scan and Advanced buttons popup) - Advanced - Wifi Sleep Policy - Never
Still getting Wifi disabled...
MasterColdSoul said:
Settings - Wireless - Wireless Settings - (Press Soft Menu Button, you will see Scan and Advanced buttons popup) - Advanced - Wifi Sleep Policy - Never
Click to expand...
Click to collapse
Have the sleep policy set at never and this does not change anything. From what I understand this setting will disconnect wifi when the device goes to sleep. In my case the connection is not disconnected but rather completely disabled. So it seems that there is some other thing disabling the connection.
So, to give a bit more info here, I have installed wifi keep alive to try and save the connection. This keeps the wifi from being disabled when it is plugged in, but it still gets disabled when it sleeps and is also unplugged. (I.e. on battery and sleeping)
So, I am starting to think that the setting that fixes the problem while pluggedin is settings / applications / development / stay awake. I have this turned on and it seems that with stay awake and the wifi keep alive I am good when plugged in.
So, does anyone have thoughts for a similar setting when on battery power?
I can't help to much with battery power since I almost always have mine plugged in.
It's odd that not helping you, once I made that chance I stopped having my Wifi turn itself off (not sleep, off, and the tablet would need to be reset a lot).
Sorry that wasn't much help.
Having this problem as well. Anyone know how to fix?
If you notice other weird stuff happening in the future you may need to repartition your internal memory. Mine started with similar flubs and progressed to never remembering logins online. I had to login to xda every time I turned my device back on. Keep this in mind, about 30% of people need to reformat.
Sent from my Chromatic Magic using XDA Premium App
"WiFi stay alive" will help you!
Mantara said:
If you notice other weird stuff happening in the future you may need to repartition your internal memory. Mine started with similar flubs and progressed to never remembering logins online. I had to login to xda every time I turned my device back on. Keep this in mind, about 30% of people need to reformat.
Sent from my Chromatic Magic using XDA Premium App
Click to expand...
Click to collapse
can you give some info as to how one would go about doing this?
For what its worth, might help to set a fixed IP address. I often got a problem with Wifi not being able to reconnect because it got stuck on "getting an IP address" and failed to do so. I seem to remember it disabled the connexion to that AP after too many tries on my Nexus One.
On my g tablet, I was having what seemed to be the same problem, so I did the same thing and it seems stable since. Granted I didn't toy with it as much as I did on the N1, but I wouldn't be supprised if it were a general Android problem.
Anyways, its free to try.
The wireless uses a lot of power. When the tablet "sleeps", it should go into a power saving mode. Disabling the wireless is a feature, not a bug.
Either way how can I keep the wifi signal on so when i wake my g tab up the wifi is ready to go and does not have to reconnect?
anyone have anything to help with this?
I am not sure, but it seems to me that downloaded apps can play with wifi this way, as long as they have rights to "access internet, modify and bla-bla-bla".
I am having same problem after sleep. And it was not present from the beginning. It may starts after I upload some app. I will play with this after coming back home.
yes please let us know thank you!
wasserkapf said:
The wireless uses a lot of power. When the tablet "sleeps", it should go into a power saving mode. Disabling the wireless is a feature, not a bug.
Click to expand...
Click to collapse
When my tablet is plugged in and it goes to sleep, the Wifi also disconnects, so I don't think this is a feature any more than the screen angle issue is a "privacy feature." I've never had an Android device that powered down connectivity when the screen goes off, that totally negates the notification features. You basically have a comatose tablet after a few minutes of the screen being off.
I don't think the Xoom or Galaxy Tab have this problem, so there's definitely an issue. Sadly, I might be sending mine back to TigerDirect as faulty because of this.
I have this problem too. As others have said, the problem isnt that the wifi turns off when the tablet sleeps. The problem is the last connected access point gets disabled so when you wake, you have to go into settings and tell it to connect again.
In my case, it happens most of the time, but not always. My Android phone doesnt have this problem.
I did a factory reset, then used nvFlash to restore, and then did a fresh install of Vegan (thought it did the same on every other 2.2 ROM I tried). I didn't install any apps, and the problem still occurs. Tried using Wifi Fixer, and the problem still occurs (though on the bright side, it does reconnect about 10 seconds or so after waking).
I'm out of ideas. I hate to send this thing back because it's the most fun piece of tech I've had in years, but a comatose Android device is a dealbreaker Going to try a GB ROM, and then I give up.
I've got the same kind of issue. I lose my PSA key in my wireless settings every time and have to re-enter it.
I installed the Vegan GB ROM (along with pershoot's kernel), and the wifi stays on if you choose "Never" for wifi sleep (you have to hit the menu button and choose "Advanced" when you're in the wifi settings). Only problem is, the GB ROMs, while zippy, are a little raw right now, and my Launcher Pro GMail widget doesn't work
I'm going to try one of the 2.2 ROMs again today along with pershoot's Froyo kernel to see if it makes a difference.
Ok, YMMV, but I am using Calkukin's ROM with pershoot's kernel (was using Clemsyn's before), with wifi set to never sleep, and my wifi doesn't sleep any more. I left my phone and tab here at work while I went out for lunch (felt naked ...), and came back about 45 mins later, woke the tab, and wifi was still connected, without that "looks connected, oh the icon is now disconnected, oh it's back again!" bit.
I still receive notifications and email, and widgets update. Guess I'm keeping it

data sometimes doesn't turn on without rebooting first

Here's an issue I've had for quite awhile, but it's been so intermittent I haven't taken the time to write about it until now.
Sometimes after I haven't turned on the "data" network on my phone for a few days, I'll find it won't turn on at all until I reboot the phone.
I don't use data that often, I just keep wifi on most of the time. The data allowance on my phone plan is extremely limited (only 100mb) so I keep it off unless I need it. Since I can go for days without turning it on, sometimes I'll find out that it just doesn't turn on at all (the box is checked but it doesn't connect) until I've rebooted the phone. Once it's back up it connects to the data no problem.
I've been on CM7 for the last month and GingerLOL before that, and this has happened on both ROMs. That makes me think it's a hardware issue, but I thought I'd check here first in case anyone else has had this happen to them. I'd also really rather not have to go through the trouble of setting the phone back to stock and unrooting it (that's possible, right?) before I make a warranty claim.
So, has anyone had this issue on their phone?
Thought I'd try bumping this thread since nobody responded to it the first time.
I've since upgraded to CM9 but the issue persists, if I don't use data for a couple days then it won't turn on. The toggle will say "on" but the icon never appears in the notification bar. Am I really the only one this happens to?
Does leaving data on drain power when you're using wifi?
Oneiros42 said:
Thought I'd try bumping this thread since nobody responded to it the first time.
I've since upgraded to CM9 but the issue persists, if I don't use data for a couple days then it won't turn on. The toggle will say "on" but the icon never appears in the notification bar. Am I really the only one this happens to?
Does leaving data on drain power when you're using wifi?
Click to expand...
Click to collapse
instead of rebooting, use airplane mode.
it will be faster!
ccdreadcc said:
instead of rebooting, use airplane mode.
it will be faster!
Click to expand...
Click to collapse
I'll try that next time it happens, thanks.

Screen keeps turning on automatically on MiniCM7-2.1.9 rom

I don't know if it's a bug or not, but when I turn off the display on my phone, it will automatically turn back on after a few seconds. I have no messages or alerts or any setting that I know of that does this, I just can't find a way to make it stop doing this.
Any ideas?
hardware problems would likely be the cause. my girls phone just did that a after a week went compltely blank. SE service center was the last option.
aww really? I did buy my Xperia X10 Mini Pro as a 2nd hand phone and it did have a few dents here and there so obviously it's been dropped on the ground.......but I was hoping it might've been a bug from the rom?
if its a u20i then could be flex which is costly. if its e10i then probably misaligned hardware which is cheap compared to replacing the flex.
it was around 15 NZD for fixing the misalinged hardware (double if it flex problem) but who knows could be a bug of the rom. try reflashing it and do factory wipe
demoniacs said:
if its a u20i then could be flex which is costly. if its e10i then probably misaligned hardware which is cheap compared to replacing the flex.
it was around 15 NZD for fixing the misalinged hardware (double if it flex problem) but who knows could be a bug of the rom. try reflashing it and do factory wipe
Click to expand...
Click to collapse
Ya I have a u20i. What's a flex?
I did notice that there's this orange film thing under the USB port, it seemed slightly loose....
the flex is really hard to describe it. try to reflash it first. in that does not work then off you go to SE service center.
After a reflash, it seems to be working fine.
I think it only happens when I plug in the charger, even after unplugging it it would do that 'sometimes'.
BTW could u tell me what that orange ribbon under the USB port is?
sorry i i dont have any clue.
I think I found out what's causing this. I'm pretty sure it's not a hardware problem because the problem always goes away after reflashing it.
However, after I setup my programs and settings, this problem starts to happen. I think it's because I enabled the "automatic brightness" setting. While it's enabled, the screen will turn on every few seconds at regular intervals. But if I disable it, the problem is gone.
So ya, i think it's a bug.
UPDATE:
Ok, the problem is still there. But at least it doesn't happen as much now. I really haven't changed any settings or installed any programs that could've caused this, as far as I know. I've used the same settings and programs on my other Android devices and never had this problem.
It seems others have had the same problem too:
http://www.androidtablets.net/forum...ns-off-every-few-minutes-when-sleep-mode.html
http://www.androidtablets.net/forum...cal/28561-q-kyros-7022-sleep-mode-issues.html
http://www.androidtablets.net/forum...m/13620-screen-turning-off-when-asleep-4.html
http://forum.xda-developers.com/showthread.php?t=996042
http://androidcommunity.com/forums/...flashes-on-in-lock-mode-then-off-again-29662/
http://forum.xda-developers.com/showthread.php?t=1112261
http://www.google.com/support/forum/p/Google Mobile/thread?tid=2bdc97cc24db0d6d&hl=en
I've tried every suggestion, set wifi sleep policy to never, wifi is turned off (i can't even get it to work properly anyway, as mentioned in another topic I posted). I don't have WeatherBug installed, and since my wifi isn't stable and always drops connection, there's no point for me to sync my data so I unticked that option as well.
UPDATE 2:
Ok I've just noticed that everytime this problem occurs, the screen will turn on 3 times, and then stop doing it for a while, and repeat.
I'm guessing it's doing this because I have unread messages and it keeps showing that under the notification? I use GOSMS PRO and used Titanium Backup to freeze the stock Messaging app, so now I unfreezed it and marked all messages as read, as well as disable the notification in the Messaging settings. I hope this does the trick.....
Sorry for such a long post, but can someone tell me what exactly does this do:
http://forum.xda-developers.com/showpost.php?p=20759383&postcount=2
like, what happens if you change it to a large value compared to a small value? I'm thinking maybe it could be this, as you can also change the settings for the display as well. BTW, this setting wasn't enabled by default, so I dunno if that's the cause or not......
chaoscreater said:
I think I found out what's causing this. I'm pretty sure it's not a hardware problem because the problem always goes away after reflashing it.
However, after I setup my programs and settings, this problem starts to happen. I think it's because I enabled the "automatic brightness" setting. While it's enabled, the screen will turn on every few seconds at regular intervals. But if I disable it, the problem is gone.
So ya, i think it's a bug.
UPDATE:
Ok, the problem is still there. But at least it doesn't happen as much now. I really haven't changed any settings or installed any programs that could've caused this, as far as I know. I've used the same settings and programs on my other Android devices and never had this problem.
It seems others have had the same problem too:
http://www.androidtablets.net/forum...ns-off-every-few-minutes-when-sleep-mode.html
http://www.androidtablets.net/forum...cal/28561-q-kyros-7022-sleep-mode-issues.html
http://www.androidtablets.net/forum...m/13620-screen-turning-off-when-asleep-4.html
http://forum.xda-developers.com/showthread.php?t=996042
http://androidcommunity.com/forums/...flashes-on-in-lock-mode-then-off-again-29662/
http://forum.xda-developers.com/showthread.php?t=1112261
http://www.google.com/support/forum/p/Google Mobile/thread?tid=2bdc97cc24db0d6d&hl=en
I've tried every suggestion, set wifi sleep policy to never, wifi is turned off (i can't even get it to work properly anyway, as mentioned in another topic I posted). I don't have WeatherBug installed, and since my wifi isn't stable and always drops connection, there's no point for me to sync my data so I unticked that option as well.
UPDATE 2:
Ok I've just noticed that everytime this problem occurs, the screen will turn on 3 times, and then stop doing it for a while, and repeat.
I'm guessing it's doing this because I have unread messages and it keeps showing that under the notification? I use GOSMS PRO and used Titanium Backup to freeze the stock Messaging app, so now I unfreezed it and marked all messages as read, as well as disable the notification in the Messaging settings. I hope this does the trick.....
Click to expand...
Click to collapse
I also had the same issue but was able to get it to stop by doing the following.
- Turn off automatic brightness
- Under advanced settings for wifi, click "Keep wifi on during sleep" and select "never".
Hope this helps some of you.
Also, im running CM9 nightly from 3-5-12
Sony Experia P
chaoscreater said:
I think I found out what's causing this. I'm pretty sure it's not a hardware problem because the problem always goes away after reflashing it.
However, after I setup my programs and settings, this problem starts to happen. I think it's because I enabled the "automatic brightness" setting. While it's enabled, the screen will turn on every few seconds at regular intervals. But if I disable it, the problem is gone.
So ya, i think it's a bug.
UPDATE:
Ok, the problem is still there. But at least it doesn't happen as much now. I really haven't changed any settings or installed any programs that could've caused this, as far as I know. I've used the same settings and programs on my other Android devices and never had this problem.
It seems others have had the same problem too:
http://www.androidtablets.net/forum...ns-off-every-few-minutes-when-sleep-mode.html
http://www.androidtablets.net/forum...cal/28561-q-kyros-7022-sleep-mode-issues.html
http://www.androidtablets.net/forum...m/13620-screen-turning-off-when-asleep-4.html
http://forum.xda-developers.com/showthread.php?t=996042
http://androidcommunity.com/forums/...flashes-on-in-lock-mode-then-off-again-29662/
http://forum.xda-developers.com/showthread.php?t=1112261
http://www.google.com/support/forum/p/Google Mobile/thread?tid=2bdc97cc24db0d6d&hl=en
I've tried every suggestion, set wifi sleep policy to never, wifi is turned off (i can't even get it to work properly anyway, as mentioned in another topic I posted). I don't have WeatherBug installed, and since my wifi isn't stable and always drops connection, there's no point for me to sync my data so I unticked that option as well.
UPDATE 2:
Ok I've just noticed that everytime this problem occurs, the screen will turn on 3 times, and then stop doing it for a while, and repeat.
I'm guessing it's doing this because I have unread messages and it keeps showing that under the notification? I use GOSMS PRO and used Titanium Backup to freeze the stock Messaging app, so now I unfreezed it and marked all messages as read, as well as disable the notification in the Messaging settings. I hope this does the trick.....
Click to expand...
Click to collapse
me too, i just bought my sony xperia P a few days ago. And Im experiencing the same problem about my phone. I already did reset the factory data setting, even though it's locked, after a few minutes, it will caught my attention because the screen turns on then off then on again..then off... grr, yup 3 times! it's annoying and it consumes a lot of the battery. Please Help.
Leska
shabbychic24 said:
me too, i just bought my sony xperia P a few days ago. And Im experiencing the same problem about my phone. I already did reset the factory data setting, even though it's locked, after a few minutes, it will caught my attention because the screen turns on then off then on again..then off... grr, yup 3 times! it's annoying and it consumes a lot of the battery. Please Help.
Leska
Click to expand...
Click to collapse
It turns out it was a hardware problem on my fone. I got a new one and haven't had any problems since. Try upgrading to newer CM7 versions, or try out CM9. If not, then go back to stock, coz I've never had any problems on stock even when I was still using my faulty xperia pro.
chaoscreater said:
It turns out it was a hardware problem on my fone. I got a new one and haven't had any problems since. Try upgrading to newer CM7 versions, or try out CM9. If not, then go back to stock, coz I've never had any problems on stock even when I was still using my faulty xperia pro.
Click to expand...
Click to collapse
How do I get back to stock?
i have the same problem after installing 2.2.1. i don't know if they are connecting but for me in this version it doesn't work wifi policy ''never''. every time my phone is idle wifi turns off.
I had the same problem with 2.1.9, then i upgraded to 2.2.1 but the problem was still there, so i analyzed the problem and got the obvious solution, i uninstalled the ram booster app i had and problem solved!! So if you have any ram booster, or task manager or killer or something like that try uninstalling it or changing the settings in that app, i hope to be helpful
i don't have something like that but after a long time i use data and not wifi for internet. i thing that this is the problem

Wifi won't turn off

My wife and I both have the problem of our wifi always turning on. I've turned off every conceivable thing I can think of so the wifi stays off, but it randomly keeps turning on. Anyone else experiencing this?
kawika0 said:
My wife and I both have the problem of our wifi always turning on. I've turned off every conceivable thing I can think of so the wifi stays off, but it randomly keeps turning on. Anyone else experiencing this?
Click to expand...
Click to collapse
No for me you should try restart your phone once
Sent from my SM-G925F using XDA Free mobile app
I found that mine was doing the same. I turned off the Connections Optimizer and now my wife stays off. Nice idea but poorly executed.
carrsteven said:
I found that mine was doing the same. I turned off the Connections Optimizer and now my wife stays off. Nice idea but poorly executed.
Click to expand...
Click to collapse
Thx. I Actually realized that was the problem As well
Where did you find this "Connections Optimizer" setting because I can't find it on my Vodafone S6. I've tried every possibile setting to stop my Edge connecting every 3-4 hours to Wifi but no luck at all. Thanks
wifi wont turn on and bluetooth wont turn on
hello , i have a problem with S6, after i flash a new firmware my wifi and bluetooth wont turn on , i had a bootloop some days before and i erase the os by mistake, but now i managed to flash the os and i see theres no bootloop anymore but i can't turn on the wifi and bluetooth, i tried wipe the cache and data factory reset and still nothing , any advice ?thankyou

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