I have a defective screen in my TF201 which is out of warranty, so I am looking to replace it.
After taking apart my prime, I found that it is a Hannstar HSD101PWW2 which no one, not even eBay, seems to stock/sell. There is one retailer in the UK that sells it for £47 (about $75 CAD) which is a great price, though they charge £80 ($126 CAD) to ship it here.
Does anyone have any ideas as to where I might be able to purchase these?
I found one site, however I'm not 100% sold on buying from them since I can't seem to find reviews or opinions on it anywhere.
http://www.os-store.com
Here's a link to the part itself: http://www.os-store.com/new-a-hannstar-10-1-lcd-led-display-screen-panel-hsd101pww2-a00.html
It seems fine, there's just ZERO information about this store on the internet. No one posting in forums asking about it, no one complaining, no advertising anywhere... it's really strange.
Any opinions? Experiences?
Well, tried os-store.com and what a mess that was... Assured me they had it in stock, told me it shipped, then a week later told me it tested faulty and offered me a refund. Not very trusting of Chinese shops when it comes to this stuff...
No one seems to stock this thing - any suggestions?
Replace with TF700? Wait for Note 10.1? Nexus 10 potentially?
Agh..
When I looked into doing this I came to the conclusion that the screen consisted of three parts the lcd panel, the touch digitiser and the glass. This may or not be accurate, it was hard to find all the components. My screen was cracked, it worked for a while then the lcd panel failed. I think from memory the touch digitise was still working when I hooked it up via hdmia. I sent it back to asus for a paid repair.
scote said:
When I looked into doing this I came to the conclusion that the screen consisted of three parts the lcd panel, the touch digitiser and the glass. This may or not be accurate, it was hard to find all the components. My screen was cracked, it worked for a while then the lcd panel failed. I think from memory the touch digitise was still working when I hooked it up via hdmia. I sent it back to asus for a paid repair.
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Sadly my problem is that the LCD panel was defective from day one, no problem with my digitizer/glass at all. I got flicker like crazy for the first little while and then ended up having permanent black bars running across the screen.
The repair on it through ASUS is $300, however I'd rather spend $300 towards a new tablet with warranty rather than blow it on another panel that isn't guaranteed/warrantied at all after the repair. Thinking I might wait for the TF700 to arrive in Canada, however people are saying the same issues exist with that device (browser lag, FC's, etc) so I'm not sure what my best course of action is.
I'd like to avoid ASUS if at all possible, but they make the highest-performance tablets right now even if the firmware for them is terrible.
caseyc said:
Well, tried os-store.com and what a mess that was... Assured me they had it in stock, told me it shipped, then a week later told me it tested faulty and offered me a refund. Not very trusting of Chinese shops when it comes to this stuff...
No one seems to stock this thing - any suggestions?
Replace with TF700? Wait for Note 10.1? Nexus 10 potentially?
Agh..
Click to expand...
Click to collapse
Did you get your refund? I like to know as my company recently did business with these.
Yes, I got a refund however I wouldn't deal with them again. It's not good business practice to sell products that you don't actually have stock of.
You might order something from them and wait months before it gets to you (if at all) because they order it after you buy it, then they have to wait for it to arrive, then they ship it to you... Not good.
Sent from my A0001 using Tapatalk
Related
I remember a while back that alot of us were breaking our glass above the lcd display and had no way of fixing it. At the time, a couple of months ago, Viewsonic kinda told us that we were out of luck as they did not repair or sell the glass. I tried calling Viewsonic today and was pleasantly surprised. The gave me an RMA number and I have to ship it to them. They are going to replace it with a refurbished unit. Now it is not free, 150 bucks, but it is better than purchasing a new one or getting a Xoom for 600 bucks. It is worth a try if you have this problem, the number I called is (310) 228-4000, ask for tech support and explain the issue. They do not care if it is rooted or not, or even if it has Tap n Touch or not. I figure with all the returns after Christmas they probably have a bunch of refurbs and now are providing them to customers, just a guess. I tried searching and could not find a post for this and apologize to all of this is old news. Hope this helps someone.
Benblanko
I broke the glass screen, called (310) 228-4000 on 12/1/2011, they sent me an email with an RMA# and told me $145 for a new screen put on my existing tablet. I am sending it to them tomorrow. I did have 5 or 6 small scratches here and there so it will be nice to have it look new. I never had it in a case and I plan to give it away once it is fixed. It is such a great computer I really got my use out of it.
Scree replacement.
Please check this thread The [Tips] collection thread , and look for 'screen replacement'
It was done, and perhaps with cheaper price tag.
Dave,
That does have an LCD replacement but not the glass. Although many people have been looking for a new LCD and the new one does have better contrast and slightly better viewing angles. It is $55 from amazon.
Hi guys,
This happened to me
Bought a Transformer Prime, and got the glass broken. The LCD screen itself is OK, the tablet is working just fine, but the glass is cracked.
Spent 3 days searching, nothing. There are all kinds of parts for TF101, but TF201 -- not.
Went to service guys, they want 400 bucks for the replacement: they say they can replace the LCD screen AND the glass. Obviously this makes no sense since the brand new TF201 costs about $500 for 32 GB version (which I have).
Ideally, finding the glass with digitizer would solve the problem, but so far I can't find it.
Checked the asusparts.eu website, but not sure if these are the right ones (and, still, they are quite expensive since I don't need LCD screen itself, the screen itself is just fine)
If someone has and idea where to get it/search for it, it would be great.
Thanks
you bought it with broken glass? Why you just don't return it?
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
donxuan1983 said:
you bought it with broken glass? Why you just don't return it?
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No, I've dropped it myself. So it's not a guarantee case.
grneyez said:
Send it back to ASUS, and see what they will charge you to replace the glass.
Sent from my MB870 using xda premium
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Click to collapse
Yep, I've already asked Asus.
Asus said go to the authorized service center in your city. That authotized official service center said $400 for repair
Not sure if its any help to you but i'm just waiting a reply from Asus for the cost of replacement glass hopefully have it at some point today
same here, the glass is cracked on my ATP. and its only like 1 week old. SO FRUSTRATING!!!. but im trying to look for the replacement glass as well cuz the lcd itself is not broken but haven't found anything yet, i called asus to see what they would say but all they said was to RMA it. and they would have someone "check it out" and see if it will cover under my warranty. i didn't break it intentionally, i received the unit with a bend on above the power connector so it was difficult to plug in the connector. i didnt see it as a big issue, until i plug it in and the bend on the connector bent upwards and cracked my screen (gorilla glass my ***!!!). So knowing big companies like asus they arent going to cover my ATP and if they do offer to repair it, it will be some ridiculous price. and i been looking for a replacement glass but nothing . keep this thread going and post if you do find something, im afraid that since the ATP is still backordered everywhere that companies and independent companies arent going to have the replacement parts for awhile. hopefully this isnt the case and we can get something soon.
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
digimuzik said:
I'd say a SquareTrade warranty is an excellent investment for this tablet. $70 (after 30% coupon) for 2 years of drop protection is a bargain. I've already dropped my Prime once . Luckily, all I have to show for it is a scratched corner (it was in a case).
You can get a SquareTrade warranty within 90 days, so pretty much everyone is still eligible.
Sent from my HTC Desire CDMA using Tapatalk
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Click to collapse
This ^^^
I always shirk silly insurance things, but SquareTrade is awesome. I personally don't use it, I'm confident in how I treat my possessions (accidents can always happen, but...), but it is amazing to see a relatively cheap service that covers most personal faults.
And yeah, I dunno what I'd do if my screen was already broken. We won't start seeing parts or units for parts for some time...
Same problem here.
They designed TF201 such way, that the glass is 1 mm ahead of frame (not like on ipad) so during the hit, glass takes all the damage on itself.
Asus must do something about that because everyone will drop their unit someday.
Cracked screen
This just happened to me too. Pulled my Prime out and opened it up to discover a hair line fracture all the way across the screen. Tablet has never been dropped and always stored in a padded case folded up against the keyboard/dock like a laptop. Contacting Asus to see what my options are. The crack is so fine I didn't even notice till I went to fold it back up. I was gonna post a video, but don't have 8 posts yet. But if you search youtube for "asus transformer prime cracked screen" it'll come up.
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
leppie said:
Clearly there is a serious issue with all these cracked screens with people using docks. I think ASUS should address this... I dont think I will get a dock anymore.
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I think it is definitely an issue.
It's happening because there's not enough padding on the front end of the keyboard IMO, it only has that one little rubber thing.
My Prime is in a minisuit, which actually jumps to the other extreme: it won't quite close all the way. But I think this is the only reason I have not opened it and found a cracked screen, even though I toss it around and generally try not to baby it.
They need more support opposite the docking mechanism, it's causing the top-end of the Prime to squish down especially at the corners while the bottom-end has no more room to get closer to the keyboard. These broken screens are the result.
You could use a case like me or even just put some little rubber tabs on the corners of the keyboard to prevent this happening, but it's ridiculous considering it's constantly pictured as such a netbook replacement and using it like such could damage it.
Sent from my HTC Vision using xda premium
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
redandblack1287 said:
Just a suggestion to everyone with a cracked screen--I know this isn't the most convenient option, but I think it might be the cheapest one you are going to find. From my experience, hot items like this with broken glass still sell for about 80% for their original value on ebay. I haven't checked to see what broken primes are going for right now, but it might be worth checking out. Sell for 400, but new for 500--about 100 to fix the screen.
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Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
Just wondering
Did anyone with broken glass have a screen protector applied?
dorianteal said:
Did anyone with broken glass have a screen protector applied?
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No screen protector applied on mine, Just plain jane ATP.
buxtahuda said:
Doesn't it only cost about $70 at repair centers or whatever? Guess it depends on your location and situation...
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I think that's the problem most people are having--they are getting repair quotes of like $400 instead of $70. If you find a chain with that kind of price, please post it!
Another broken screen
Just took my TF201 out of it's padded laptop bag this morning to find a crack across the corner of the screen. No dropping, no rough handling - it just appeared seemingly overnight. After weeks of frustration with random reboots and app crashes (which were only solved yesterday with the 9.4.2.15 update) I think I've had my fill of this unit.
Update - And, yes, the unit was docked when this occurred.
Final update: Contacted Asus about repairing the screen and was put in touch with a service provider in Sydney. Total cost (incl. parts, labour, and shipping): $400. When I responded that I might as well buy a new tablet the receptionist replied "That's right."
Wow I just bought a dock which I greatly debated on getting. I may have to return it after all. I don't wanna end up with a cracked screen.
Sent from my PG86100 using Tapatalk
I had my digitizer replaced a month before warranty was over and 3 months later it started acting up again (I guess im too rough with my phones). I had dropped it a few times without cracking the screen but it has dead spots in multiple parts of the screen, no matter what way i view it.
I have not installed any custom roms or partitioned the drive. I opened it up and re-seated the digitizer cable but i didn't have any luck.
I checked Amazon for a new digitizer but all i see is negative reviews and I have emailed some ebay buyers who were unhappy about their purchase (after already leaving feedback).
Does any one know of any reputable companies where i could buy a new digitizer? Preferably in North America for faster shipping.
howlett1 said:
I had my digitizer replaced a month before warranty was over and 3 months later it started acting up again (I guess im too rough with my phones). I had dropped it a few times without cracking the screen but it has dead spots in multiple parts of the screen, no matter what way i view it.
I have not installed any custom roms or partitioned the drive. I opened it up and re-seated the digitizer cable but i didn't have any luck.
I checked Amazon for a new digitizer but all i see is negative reviews and I have emailed some ebay buyers who were unhappy about their purchase (after already leaving feedback).
Does any one know of any reputable companies where i could buy a new digitizer? Preferably in North America for faster shipping.
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I only know of one not reputable company that I try to steer people from. Repairuniverse.com horrible customer service, no phone support, tried to make me feel I broke their defective screen, slow shipping even if you pay for expedited, and only after threatening with contacting the BBB did they finally send me my RMA and replace my part.
pre4speed said:
I only know of one not reputable company that I try to steer people from. Repairuniverse.com horrible customer service, no phone support, tried to make me feel I broke their defective screen, slow shipping even if you pay for expedited, and only after threatening with contacting the BBB did they finally send me my RMA and replace my part.
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That’s the kind of thing I’m trying to avoid. I know defective parts are inevitable, quality control can’t be perfect for everything.
Im sure we have some users here who have purchased digitizers that worked out ok.
I have purchased around 30 digitizers for atrix's, I prefer to buy the digitizer and the frame in one piece and I have found that your best chance of getting a working digitizer that is actual gorilla glass is to buy the refurbished ones, or original oem atrix digitizers, you will find them on ebay currently the only supplier is in london and he is selling 3 different qualitys "A", "B', and "C" with the difference being amount of scratches...but I see different people show up selling the oem ones on occasion.
Sadly a couple of the websites I used to purchase from no longer stock, or I received defective products, or they only sell to commercial entities which won't help you or they charge insane amounts for shipping from hong kong.
ymmv.
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
samuelson said:
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
Click to expand...
Click to collapse
Go here. Opened my Prime! - GPS, WIFI Discussion on hardware mods and fixes. Light Bleed Fixed (By Erusman)
http://forum.xda-developers.com/showthread.php?t=1474391&highlight=open+prime
jjdevega said:
Go here. Opened my Prime! - GPS, WIFI Discussion on hardware mods and fixes. Light Bleed Fixed (By Erusman)
http://forum.xda-developers.com/showthread.php?t=1474391&highlight=open+prime
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Click to collapse
Ehm, I think that will only give more dust.. Best thing to do is send it to Asus I guess?
JoeyLe said:
Ehm, I think that will only give more dust.. Best thing to do is send it to Asus I guess?
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Well only reason why I directed him to there is because he asked about opening the Prime. It sounded like he is thinking about opening his prime up himself. If he does he can use an air duster spray that you use to get all the dirt out from your keyboards.
I think it is probably best for you to return to PWorld/Currys.
I think it is 21days return period if the product is defective/does not match description.
Q: Does it match the description/Intended use?
A: No. The dust is obviously not something "expected" or "common" and it does affect your daily use.
Have it returned whilst you are still within the window period rather than regretting it after the window period has gone.
I bought mine from PcWorld - Had 8 different spots of dust/lint under the screen. But it doesn't affect my daily usage. Knowing them there however is killing me psychologically. Plus i have a spot of lcd mura about 5mm on the lower left edge .
I have way gone past the window return period when I discovered these. Still thinking of RMA to ASUS but hearing all the horror stories about RMA, I might postpone it for a little while.
edit: Just read your post again. I think you should negotiate with the seller. I think he has/had an obligation legally to point out to you these defects when selling the goods.
samuelson said:
hello.
i just received my prime that i won on ebay that is 6 weeks old with the receipt and it has a speck of dust under the screen.
i have contacted the seller but i dont think he is going to do a refund.
does anyone know what currys/ pcworld policy on exchanges are? and if i went into my local store i might get away with getting an exchange??
im really fussy when it come to my gadgets and that speck of dust really shows up when reading ebooks.
has anyone taken a prime apart to remove dust from under the screen??
sorry for being a pain.
thanks all
Click to expand...
Click to collapse
There's a really big chance you will make it worse unless you have a clean room environment. Opening the prime is easy but removing sub components might be a little tricky in particular with the screen, and I think they use some kind of double sided foam tape alongside the lcd so I'd be weary trying to fix it yourself.
Your best bet is work it out with the seller or send it to Asus to repair.
he has the receipt. just register it for warrantying Asus site. then send it in for RMA.
demandarin said:
he has the receipt. just register it for warrantying Asus site. then send it in for RMA.
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Click to collapse
The best advice yet.
And wait two months to get it back.
thanks for the replies guys.
decided to keep the tablet as is, and rma it when i have had it for 10 months, just before the warranty expires.
reading all the rma horror stories put me off sending it in straight away.
the seller refunded me a token amount as well.
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
Personally, and I say personally cuz I'm good with detail and following instructions, I'd say try to fix it your self if you mess up your out like fifty bucks and have to get a new phone anyways.. but that's just me I just ordered a LCD, digitizer, and tools off eBay for my incredible gonna give it a try my self in few days.
Sent from my ADR6425LVW using xda app-developers app
jldeitch said:
My wife's Rezzie has a cracked screen. Nothing seems to have caused it. All was fine when she put it on the counter. An hour later, it's got cracks running all across it. The digitizer still works. It doesn't appear that any shards have worked loose.
A quick check on eBay shows that used Rezounds are going for around $200. That's not a great deal, since we've got a discounted upgrade available at VZW (though we'd have to extend our contract -- yuk). The phone is off warranty and doesn't have insurance on it any more.
There's an excellent repair place near where we live that can do the work in an hour, but they charge about $175. The parts seem to be available on Amazon for about $30-$50. However, the quality and results for DIY repairs appears to be somewhat mixed, and the process looks to be a bit involved.
So -- do we leave the phone as-is? Try and repair it ourselves? Send it in for repair? Buy a used one? Buy something else? Interested in y'all's thoughts.
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Click to collapse
I got my replacement glass/digitizer for $20.
Just be careful to document all your steps if you do it yourself, as I forgot to put the pieces for the capacitive lights back in.