wanted to do a little poll to see who was successful in trading in their prime for an infinity
I did today and was success , return at my local best buy and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
Sent from my GT-P3113 using Tapatalk 2
erick0423 said:
I did today and was success and I'm getting my infinity next week, just go straight to the customer service and let them know u have a wifi problem and u still have manufacturer warranty, good luck
Sent from my GT-P3113 using Tapatalk 2
Click to expand...
Click to collapse
what? asus is trading primes for tf700?
mythoc said:
what? asus is trading primes for tf700?
Click to expand...
Click to collapse
No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
erick0423 said:
No I meant at bestbuy
Sent from my GT-P3113 using Tapatalk 2
Click to expand...
Click to collapse
grrrrrr
Tapatalked from SGS2 CM9+Siyah
mbucks911 said:
wanted to do a little poll to see who was successful in trading in their prime for an infinity, maybe xda will make a dedicated tf700 thread
Click to expand...
Click to collapse
If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
id10terrordfw said:
If you mean Tf700 forum, there already is one...
And I took mine back successfully. Asked for it to be serviced for GPS, WiFi, and random reboots and green dead camera and when the GS agent was typing the info in to create a service ticket he said it was not able to be serviced, at that point I asked for an exchange. Since they no longer carry the Prime, they returned my Prime to a gift card which I used to order the TF700.
Click to expand...
Click to collapse
i dont think there is if there is one could you link to it? i can only find the tf201 and the tf300t, no tf700
nvm just found it it doesnt show up when searching you have to go to all devices http://forum.xda-developers.com/forumdisplay.php?f=1661
I'm in.. thanks to this forum.. would have never tried.. glad I held off on that RMA.. so cool...
wow, really jealous of you guys out there whose able to exchange their units.. i think mine is hopeless?
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
markbraggs said:
Managed to do it earlier today after a lot of hassle.
Walked in, went right to customer service. The guy there seemed very willing to help me, but the manager had nothing positive to say to me. She said that geek squad couldn't replicate my wifi issues (even though it was at half signal with their router like 20 feet away with no walls in between), so I said that the GPS didn't work at all. That could be confirmed. She then said that ASUS recalled the Prime and I need to do it through them. I argued that this wasn't the case and I shouldn't have to deal with ASUS at all and stood my ground for about 45 minutes before she finally caved and I was able to order an infinity.
SO not easy to convince them to see it my way, but it worked!
Click to expand...
Click to collapse
lol the first store i went to refused to do anything because i went strait to geek squad and asked for a repair and i dont have adh, so they said the only thing i could do was send it to asus. i never mentioned asus's warranty or anything. then i called two different best buys, and did the same thing by asking strait away to talk to geek squad, neither of them could do anything either. then i went to another best buy and went to customer service, they took NO convincing at all and the person i talked to said that they already knew about this problem and that they were instructed by best buy to do an exchange/store credit. they took it in without even testing the problem. im unlocked and i think i was running cm10 preview and i had twrp. they didnt even bother to look at the tablet, they just took the box right out of my hands and told me i could pick anything i wanted from the store or get a store credit, so i asked for an infinity and now its coming between august 2-6. you just have to talk to the right people
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
neo1738 said:
so are we saying you don't need the adh to do a best buy exchange if you bought yours at best buy?
Click to expand...
Click to collapse
i and others were able to yes. if they say no just keep trying
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
I'd like to hear from some of the people who voted unsuccessful. 10 people, and none have posted how it went down or anything.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
Click to expand...
Click to collapse
id say go for it. dont wait. this luck of the draw could change anytime. you will be pissed if it ends and you miss the opportunity.
BrianMigs said:
I purchased my Prime Christmas Day. For those who were able to exchange for a Prime, how long ago did you purchase your device? Would it still be possible to walk into Best Buy and attempt to exchange for a TF700 Infinity? Any suggestions on what I should specifically say to Best Buy if I can? Thanks for any help!
Edit! : I found my answer by searching through various exchange threads. I read another post that said to mention that Best Buy has a policy to honor the manufacturers warranty. Make sure this is noted if they try and make you RMA to Asus. Say you bought it from Best Buy, not from Asus and they should be the ones toffix the issue.
Click to expand...
Click to collapse
Did you order online? Do you still have the packing/return slip? I did and that's what I brought in (along with a printout of the invoice receipt from BB.com just in case).
Went to Customer Service line to report GPS/Wifi issue with device requesting an exchange, and I was quickly directed to Geek Squad, the Geek Squad will try to tell you that it doesn't have GPS and that no reads is because it depends on Wifi. You push back that GPS is main requirement for Google's Android OS. You then show him the Google Maps and it's Navigation and how it will show searching for GPS. Get that GPS Test app out and run that and show him how the Prime doesn't pull in any GPS reads. If you have a smart phone load that GPS Test app on that device and show the Geek Squad guy how the GPS pulls in just fine.
Then hit him with the Wifi issues, show him how you barely get 4 full bars, show him how the Prime slows and lockups, gets ANR messages. He will be looking at your tablet and will likely be seeing exactly what you're describing.
That's what I did yesterday. He mumbled to himself and the customer service rep about a manufacture warranty and sent me back to the customer service girl and I got my store credit. (I never had to mention anything about manufacture warranty, so I wouldn't even go in saying it, they know) :good:
Remember: NO FEAR, NO SURRENDER!!
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
Got_Nukes said:
Tried unsuccessful today to exchange my prime. Customer service took it straight to the geek squad. They played with it, walked around the store streaming youtube via the app and through the browser. Acknowledged the app was laggy, but it worked good in browser.
Sent from my Transformer Prime TF201 using xda app-developers app
Click to expand...
Click to collapse
Then report other issues that are more verifiable, such as I/o performance.
Sent from my Nexus 7 using xda premium
Related
I could deal with the whole GPS situation but this freezing and rebooting every 30 minutes is the end of the line for me my tablet is basically a paper weight and I am not going to sit around on my hands while we get NO ANSWERS from ASUS at all regarding this issue if its even something they can fix but I am tired of waiting around to find out.
Please share your success stories of how you either got a refund or replacement from ASUS or store you bought it from.
I have got nowhere with ASUS support they are worthless I have been transferred to the highest tier of support and all they will do is RMA tried to request a number for corporate and they would not give it to me so I will be trying Gamestop tomorrow but I know their policy says they will not do refunds so those who have got a refund please share. I WILL NOT accept a RMA for a product that has been a absolute mess from day 1 and I dont think anyone else should accept this either.
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
ravizzle said:
Take receipt, go to store, ask for a refund.
If they say why, or no, u say product is defective and explain to them.
Asus won't refund your money only the store will.
Sent from my Galaxy S2
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Click to collapse
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
Click to expand...
Click to collapse
Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
I just shipped my 32GB/Gray back to Office Depot.
Gamestop tells me they'll ship a 64GB to me on the 24th of January. If this one acts like the 32GB......................
....I'm truly not sure what to do.
Non tab gamestop will refund you. Just tell em its defective and also no gps as was listed at the time you purchased. u may have to call manager and argue but they will refund you.
Sent from my Galaxy S2
Underwater Mike said:
Contact Gamestop corporate or the district manager for the area in which your store is located. Be polite and explain the extenuating circumstances that warrant an exception to their policy. If they stonewall you, tell them your next call will be to your state's consumer protection agency.
And, no offense, but next time buy your equipment from a retailer with a decent return policy. Amazon FTW.
Click to expand...
Click to collapse
Haha well thanks but if you only knew how far I drove to get (2) of them without a pre order before Christmas I got very lucky to say the least to have Gamestops that only had (1) to sell to non pre order one was in NJ the other in Southern MD and I live in Baltimore so I drove 400 miles to get them both one was for my dad
jdbaker82 said:
well I drove all the way to a gamestop out of state that sells tablets there are none within 70 miles of me I think this could be a problem I doubt my local gamestops will even consider it.
Click to expand...
Click to collapse
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
denverbuckeye said:
Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
they're not
Returned mine today at Best Buy i had it exactly for 14 days, did ICS upgrade, didn't notice that much improvement, couldn't hold on to it...i hope they fix issues with future products and do a proper QA on it...
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
yeah they are all end-user related....dumbass
Yeah, end users magically make it reboot over and over after ics upgrade. Not
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
ravizzle said:
I have zero problems so I too was skeptical at first, but by the sheer number of complaints it is now obvious that a subset of the primes were defective.
I'm just glad that I lucked out with a perfect prime. I hope you guys with problems are taken care of so you can finally experience the awesomeness.
Sent from my Galaxy S2
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Click to collapse
Thats the thing mine works perfect 99% of the time unfortunatly the other 1% is spent with a random freeze/reboot.....
pyro6128 said:
I returned mine to best buy today. I have one on the way from newegg. Hopefully nothing is wrong with it.
Sent from my Galaxy Nexus using Tapatalk
Click to expand...
Click to collapse
Exact experience....
denverbuckeye said:
Sounds like a hard luck story all around. Too bad.
My tablet, dock and ICS all work great. Starting to think most of the issues are end-user related.
Click to expand...
Click to collapse
End users choosing to buy this maybe.
Or are you suggesting the solid aluminum back wifi, Bluetooth, gps problems that Asus admitted to don't exist? Or somehow users made their screen colors turn more yellow, made light bleed from the case, caused their chargers to fall apart and made their screens come lose?
End user related? LOL
i believe yall on the defects. my gps is **** like everyone else (luckily i nvr use it anyways)
just curious though what is the bluetooth bug? i use my bluetooth on the prime all day (tablet talk connected to phone so i can sms) i havent experienced any probs. just wondering....
also yea wifi is weaker than my tf101 but is on par with my sgs2 so not really a defect imo.
Sent from my Transformer Prime TF201 using xda premium
Sadly I returned mine today as well... I plan to buy a new one as soon as I find another in stock. I liked it a lot, but rebooting all the time was a deal breaker. I would have waited longer but I was at the end of the 14 day return. You know just to spite me it didn't reboot as I was returning it....
Um they are not user problems. They are hardware and software issues.
Sent from my DROIDX using XDA App
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
acidus. said:
Bought my first Prime from Gamestop in January, returned mostly because of light bleed, but also WiFi/GPS was horrible. Bought second Prime beginning of February, but it has WiFi/BT issues, so I'm going to return it also.
I've read so many positive reviews that I'm hoping my next Prime will be great, and looking forward to exchanging it... not just a refund.
BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!
Given the fact that the Primes have an awesome less then 1% failure rate, why are they not on the shelves at retailers? Why are the retailers not sure when, or even if, they will get more stock?
Thanks in advance for your answer.
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Click to collapse
I'm not Gary, but I sure am interested to know.
Best Buy couldn't even order me one. I was able to order mine from Tiger though and it should arrive tomorrow after being on backorder for a week.
Sent from my Incredible 2 using XDA App
if you want a prime go to nowinstock.net and resister and get notified when its in stock somewhere online
far and away the easiest way
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
It is an interesting question though... Where are the primes? It seems as though availability is getting worse, not better. Has Asus decided the beta period is over, and is now switching to produce production models?
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Norway gave up...
krifos said:
The biggest online retailer in Norway has removed the TF201 from stock, only 2 weeks after release.
http://www.komplett.no/k/ki.aspx?sku=652778&cks=ASS&assoc=D17C9206-4ABF-4D73-94BE-9D52E5984D4D
They claim it is because that they don't know when they get more in stock so they don't want to fill in more orders.
Click to expand...
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acidus. said:
Thanks knives. I thought that site was only for online vendors, who are moving whatever inventory that managed to get their way through the supply chain.
I had no idea that site provided local retail availability!!!
Click to expand...
Click to collapse
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
Seems I was a bit premature giving thanks to Knives. (By the way, I'm an Amazon Prime member)
NowInStock.net only shows online retailers. Given enough margin, online retailers will sell anything.
What is strange is every local retailer that carried the Prime is now telling me the same story:
They've heard of problems with the Prime
They've had a lot of returns of the Prime
They have no estimate of when, or if, they will get new stock
Not just one, but all of them: BestBuy, HHGRegg, GameStop and even Staples!
Since Gary has confirmed the Prime has less than 1% failure rate, which is AWESOME, it just seems strange that no local retailers are expecting new stock. If these things are flying off the shelves, why don't any retailers have them or at least an ETA?
The TFP is exactly what I want. For me, higher resolution "2048xwhatever" is just too small on a 10" display, plus it will be slower.
Even Apple products are not this constrained after two months, where people camp out and wait for them.
Its been two months, and retailers are saying due to problems we're not sure when we'll get more?
Ofcourse, there is always the extermely remote possibility that Gary is not telling us the truth. That retailers have suffered from such a high return rate, they have decided not to carry that SKU anymore.
Which I'm sure is not the case. I'm sure Gary will post here tomorrow and clear things up.
Swiftks said:
No joke... I sent mine back to Amazon after soft bricking, for a new replacement... ****, 64GB Primes are 4 -6 weeks out.
I hope they are doing some big time quality control improvement, and the new ones, when they do come out will be problem free.
Click to expand...
Click to collapse
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
xIC-MACIx said:
@Swift, howdy , I see your located in C-Stat. I actually called the BB here in C-Stat today to see if there were any Primes available after returning my 2nd one last weekend. The rep told me they could have 2 avail by tomorrow and to call in the morning. Just a heads up if your looking bro.
Also guys, I called the BB in my hometown and on 2 different occasions they told me they were waiting on the "new batch" of primes b/c of all the problems they have been having with them. No info as to when this "new batch" is hitting stores though.
Click to expand...
Click to collapse
HOWDY!
Thanks, but I'm replacing my 64GB Grey, which as far as I know BB doesn't carry. Besides, I'm getting a full replacement from Amazon... whenever they get some again.
With the law suit happening (and probably winning), it'd be smart for Asus not to ship any new primes.
maretus said:
If you go to Staples website and search for Asus transformer prime, you won't get results. The only way to find the tablet is to use google and search for staples asus transformer prime. I think that Staples is gearing up to stop selling the device completely.
Couple that with my 2 local staples returning all of their stock to the warehouse and I'm starting to think that asus is going to slowly stop selling the prime. Would make sense with all of the issues it has.
It makes business sense to stop selling the device and get out the new units with "improved wireless" ASAP so they can stop eating all the costs of having to deal with their mistake on the TF201.
Click to expand...
Click to collapse
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
knives of ice said:
no idea why anyone would want to buy it locally, unless you like wasting time and money. no tax with amazon and the easiest return system ever.
i order with amazon prime and get it the next day for 3.99...truly amazing service
Click to expand...
Click to collapse
I'm an Amazon Prime member too.
I guess you missed the seperate paragraph, which was in ALL CAPS, that said:
"BUT I CANNOT FIND PRIMES ANYWHERE LOCALLY!!"
Some people don't mind spending a little extra money and time, to buy something locally. But since you have no idea why that would happen, its not valid. Guessing you have no use for GPS or BT also.
Vcolassi said:
BINGO! Exactly what i did. I was like WTH cant i find it on their site. Light bulb went off & i used google & it came up. Did a store check and what do you know..... 2 stores locally just got a stock. I grabbed my jacket, & GF and ran! LOL. Actually the guy held it for me.
Oh also when i returned my original to BB the lady said they were not selling them anymore because of the high return rate.
Click to expand...
Click to collapse
I Googled Staples and TF201 and found it on their site. Checked local availability a couple days ago, and there were a couple stores with stock. Returning my Prime tomorrow. Re-checked Staples, no local availability. Plus if you check their main site, they don't even acknowledge TF201 as an item.
Must be because its so poplular, they don't want to sell it.
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
NastroGlide said:
We can't help but feel that we're being lied to by Asus. These things are f'd up and being sent back as fast as they can ship them. Very disappointed in Asus for this massive f'up. 1% failure rate my a$$. I was totally ready to accept a unit w non functioning GPS (as I won't use it), but screen bleed out the a$$! no. And still a locked bootloader!
Click to expand...
Click to collapse
I know how you feel (except I would use the GPS). But I'm sure local retailers are wrong, and a boat-load of fully functional TFP's are on their way to retailers.
I bet the retailers got caught up in reading XDA posts and didn't pay attention to their actual return rates, which are less than 1%, like Gary said.
Seriously looking forward to Gary's reply. I know he has a couple PM's, but with less than 1% defects, spending 30 seconds addressing this thread will clear things up for a lot of existing and potential customers.
NCIX in Canada shows >53 in stock of 32 and 64 gb versions. I bought one there last month and it was such a hassle returning. I had to demonstrate all issues to the service guy and he was very reluctant to take it back until he got the ok from ASUS. I won't be buying my next tablet from them. Their return policy is horrible.
I am awaiting confirmation on this forum that a new batch is on its way.
West coast.
I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity because of GPS problems. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.
A little Q/A:
Q: What is the success rate of this working?
I am figuring around 70% success. (Based on putting names on a list)
Q: Will this work with other stores other than Best Buy?
A: Nothing has been reported to work yet. People have tried Game Stop, Staples, and Office Depot.
Note: This is only reported to work at BB in the US.
Q: Will they take my Prime back if it's unlocked/rooted
Rooted should not be a problem. Unlocked might but no one has reported that they got denied because of being unlocked.
Q: Will this work if I ordered online?
Yes. Just print out your confirmation page and use it as your receipt. (Read the next part also)
Q: What do I need to exchange for something else?
1. Prime (duh)
2. Power cable.
3. Original box (Only 1 person has been able to do it without the box)
4. Receipt or order confirmation if you ordered online. (Some people say it has worked that they "got it as a gift")
Q: Any suggestions?
1. Go straight to customer service. Bypass Geek Squad unless CS tells you to go there.
2. Just say you are having WiFi/BT/GPS issues.
3. Make the prime look as stock as possible.
4. If 1 store doesn't take it, go back after a shift change. Get someone else. If that fails, go to a different store.
blackinjun said:
I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.
Click to expand...
Click to collapse
Never know until you try, congrats on your good luck and enjoy your brand new toy. Maybe Asus has indtructed the dealers to be very accomdating and lenient on the request for trade ins or exchange. If I own a Prime today I sure would try what you did.
I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.
Sent from my BAMFed out TBolt
PapaSmurf6768 said:
I have the same ADH from best buy and had the same plan. Before the year was up, I'd go in and complain about wifi or whatever and they'd swap it out. If they swap out for an infinity, even better.
Sent from my BAMFed out TBolt
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Click to collapse
According to BB.com they have no more primes to swap, there may be some at stores on clearance but the replacement item is the infinity. I am not surprised about the swap upgrade, I am surprised about the adh refund. I told the story about buying it and the GPS not working but that fixes were forthcoming and then eventually we were told GPS did not work because of the metal back (oopps by ASUS). I did not bring up the dongle but don't think that would have mattered.
blackinjun said:
I have a 1 year ADH, so I went to BB today to see about exchanging for an Infinity. They did the exchange but suprisingly they did it under a manufacturer problem and refunded my ADH as a prorate. They ordered my Transformer as an OMS to my home and took off 50.00 because it took over an hour.
Click to expand...
Click to collapse
Please repeat with fewer acronyms. Thanks.
Sorry
GPS - global positioning satellite
Bb - best buy
Bb.com - best buy.com (online ordering for best buy stores
Adh - accidental damage handling warranty
oms - bb (see above) system in store for placing orders from their warehouse
Sent from my SPH-D710 using Tapatalk 2
Did they check to see if it was rooted? Mine is unlocked but I do have adh.. I did also do nvflash so it does not say the device is unlocked.
Hmm suppose my prime could take a little trip to the floor too.
Whats the easiest thing to do if you're unlocked and have an adh... think they'll swap bc of the gps and wifi still?
Sent from my Transformer Prime TF201 using Tapatalk 2
That's exactly why they swapped mine GPS. I unrooted but geek squad said what are we supposed to do if GPS doesn't work go to returns
PS I am not unlocked but they didn't turn it on
Sent from my SPH-D710 using Tapatalk 2
Do you suppose Office Depot would let me do an exchange?
Sent from my Transformer Prime TF201 using xda app-developers app
I doubt it, I bought mine there and it is 14 day return or exchange for electronics.
Oh I missed the ADH part.
Sent from my PC36100 using xda app-developers app
Well I have had it with my Prime, and got mine from Best Buy so why not I will let you know how it goes trying to get an exchange. From what I understand they will swap it under manufacturer defect warranty (for me GPS / Wifi/ BT are defective) and now that Prime is not in the system anymore replacement is TF700. I just wiped and boxed it up Ill let you guys know what happens
Sorry but I can only laugh at this situation...
1. Prime will continue to sell next to Infinity Pad 700. It won't be discontinued...
Except.... C5.. which came out in April... is the last version of Transformer Prime to date.
2. Next update will address this "blah blah" issue...
When will this "next" update thing end...... where it actually solves something.
shinzz said:
Sorry but I can only laugh at this situation...
1. Prime will continue to sell next to Infinity Pad 700. It won't be discontinued...
Except.... C5.. which came out in April... is the last version of Transformer Prime to date.
2. Next update will address this "blah blah" issue...
When will this "next" update thing end...... where it actually solves something.
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Have you gone onto their website lately? Bestbuy.com TF201 is no longer posted for sale, even if you put in the sku. Only the dock is still listed
NeoMagus said:
Have you gone onto their website lately? Bestbuy.com TF201 is no longer posted for sale, even if you put in the sku. Only the dock is still listed[/QUOTE]
That's my argument. Asus probably manufactured extremely low quality of Asus Transformer Prime C5 version... & gave that very small inventory.. little by little to some very select retailers ....& used this tactic to note that "PRIME WON'T DISCONTINUE"...
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Hmm, mine has the dead camera issue (green) and other minor niggles as well. I also have the 1 yr ADH and will go attempt the same thing.
Are the accessories the same vs the infinity? screen protector rear camera placement etc?
xPSYCHOTRONx said:
Are the accessories the same vs the infinity? screen protector rear camera placement etc?
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has anyone tried an exchange with BB without having ADH
i have a few wifi and gps issues as well as the glass on the bottom left was never in proper place so if i place my finger there it creeks which is annoying
Based on the "Not a Best Buy Prime" thread, I called Amazon about my Prime (purchased Feb 2012) and complained that it had gotten steadily worse and that Asus wasn't helping any. I demanded a new unit.
They found that Prime was out of stock and they had no timeline for return of stock. So I asked them to refund, and they agreed. Its not even going to be store credit! I just got the return labels emailed to me, and I'll soon get back my 650$!
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
ir87 said:
I'm one thoroughly satisfied Amazon customer who'll gladly say goodbye to Asus!
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Considering all the Prime issues. Asus should have just put out their own Trade Up program. I don't think many people would have had an issue trading in their Prime + some $ for a TF300 or TF700.
Great if true, between BB and Amazon....this product should have a 80+% return rate.
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
ebuyer
Ebuyer told me
1. Call Asus on 0870 1208340 with your date of purchase and the serial number of the product.
2. Explain the problem and tell them you need a fault log number for Ebuyer.com, they will ask you to do a few tests depending on the product. In most cases Asus will solve the problem directly with you and/or send out any replacement parts that are needed.
3. If Asus are unable to do this for you they will then provide you with a fault log number.
4. Please forward this onto our email address [email protected] with your RMA request number in the subject line (e.g. subject: 0781234).
5. We will then authorise your return and you will be sent the necessary emails needed to book a courier to come and collect the faulty item from you, once we receive this back we will turnaround your request within 3 - 5 working days.
However as I am over 6 months - I would not get a FULL refund by prorata (about -£50)
Wish there an easy option - such as a trade up program -as it is not a nice feeling with everyone returning theirs... or the impression at least!
cmccracken said:
Thanks ir87 for the tip-off. I was just able to get a return/refund granted for my January Amazon order as well. However, this was not a standard procedure. For what its worth, here are the specifics of my experience:
First, I am a Prime member. I think that grants you some leeway. This was a 20-minute conversation with them. The call had to be transferred a couple times and supervisor approval was required to "bend the rules". All I did was explain all the problems that I have had, that I had already returned one TF201 within 30 days and that after the second one I tried resolving the issues with the manufacturer and that they stalled and gave me solutions that were worse than before (firmware updates and the GPS dongle). I told them that the manufacturer was unwilling or unable to fix the problems and that I was simply tired of dealing with them, and that I hoped to get a refund and never deal with Asus again. I remained friendly, and courteous throughout the call, never made demands, and was grateful for anything they could do for me. I did not tell any white lies like many in the Best Buy thread have done, and simply told it how it was. I do not believe that Amazon will continue to grant refunds for these once they see a pattern, but it never hurts to ask! Amazon ultimately wants their customers to be happy.
I am still looking at options, but I will probably replace my TF201 with a Samsung Note 10.1 combined with a Bluetooth keyboard. My Nexus S phone is made by Samsung, and I believe that they make a reliable well-thought-out product. I will never give money to Asus again, no matter what, and I will be steering clear of this Tegra chipset crap as well.
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Several points here match my experience. I'm a Prime account holder too (Amazon Prime, that is), and I use it pretty heavily. As such, I usually have purchases worth about 30$ with them every month.
Second, I also remained courteous and friendly. I straightaway acknowledged that I knew this was well past the return window. I made that point that the device had become worse since that 1 month period, especially with new updates. I was asked if Asus was not willing to help. I told them that several users online could back up my claim that many issues remained unresolved even after RMA.
I also started the conversation with making a request for a replacement, not a refund. Before they found out that they were out of stock, replacement with a new Prime was what I was offered. If they do get it back on stock, I think they might just replace, instead of refunding. This is worth keeping in mind.
I was never transferred to a new person, but they did discuss this with a supervisor. At no point was I asked for specific problems that I had (which indicated to me that they were aware of these issues), and at no point was I asked to justify or argue for my request. The entire process was smooth, which strengthens my opinion that Amazon is aware of these issues with the Prime.
I'm also happy that this happened at this time. The tablet market is exploding, and a huge number of options are becoming available.
I can confirm I also got them to give me a full refund, I am ordering the 700. I got transfered to an Indian woman who refused, I then asked for her to transfer me to a supervisor in the US, she did. I explained I contacted Asus and that there wasnt any fixes for my issues that it was hardware related and the only reason I kept the tablet was Asus promised to fix, which they can't. He said there are exceptions to the rules, hes send me the return label now. Printing label now!
Edit:My prime was from May and I am not a Amazon prime member, I made it a point that Asus can't fix the issue with the Prime even after contacting them, there is no fix, period.
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Purchased December 2011
Sent from my Transformer Prime TF201 using XDA Premium HD app
SFG said:
Woohoo! Finally get to say goodbye to this POS! Amazon just approved my full refund! Hopefully it doesn't take long to process. Not really sure if I want to buy another ASUS product but the Infinity is tempting. I have been reading bad reviews on the Note 10.1.
Sent from my Transformer Prime TF201 using XDA Premium HD app
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Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
Ready2Mosh said:
Did you say Asus can't fix it, thats its a hardware issue not software and then they said ok? I just don't trust Samsung and their ypdates, the abandon their products pretty quickly.
PS. My infinity will be here tomorrow, I ordered overnight shipping and they deliver on Saturdays here.
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I really didn't say too much other than Asus support never provided. They initially offered me a 50% discount and I told them that was unacceptable. When I asked for a supervisor, they put me on hold for a few minutes and then came back and said it was authorized for a full refund.
Only reason I am a considering a tf700 is the dock and resolution. The Note just seems to gimmicky. Is there another comparable tablet not made by asus?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Has anyone of you unlocked their prime?
Sent from my HTC Desire Z using XDA Premium HD app
demster said:
Has anyone of you unlocked their prime?
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My Prime was rooted but not unlocked. I unrooted it and did a factory reset before shipping it back to Amazon.
Anyone done this on an unlocked Prime from the UK Amazon?
Sent from my Transformer Prime TF201 using XDA Premium HD app
Well it looks like my infinity is a dud right out of the box. It boots to nvidia logo then shuts off. I'm hoping it just needs to charge for a little bit. @&*()(*#&#)(@_)(@*[email protected]*@_)*@&#&$$
Looks like it just needed to get some juice, but it does have some light bleed, I will continue to post as I use it
Edit: Update on my Infinity. Looks like Amazon has pulled them because of the quality of the item. Mine has a problem where it doesnt seem like the screen is seated properly on the bottom left hand side. I don't have to use any force to make it move in and out about an 1/8of an inch. It's right next to the micro hdmi, headphone and speaker hole, it's like it's hollow there or something.
They know about the issue and thats why its pulled.
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
Ready2Mosh said:
I had them call me feature, first person was in the US, she transfered me out of country and the Indian lady refused, I then asked to be transfered to a US supervisor who listened, made an exception to the rule and here I am with an Infinity that the screen moves on, and now Amazon has pulled their whole inventory because of customer complaints. They stated it could be up to 2 weeks before the issue is resolved, and if they can't get it resolved it will be removed from their inventory.
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Update: Just called them and Amazon rep said that an exchange is impossible and a refund will be given once I return the product. Quite speedy, didn't have to get transferred or anything!
I just told them about the weak WiFi/no GPS issues (and how ASUS did not solve anything) and immediately the refund is approved. The reps apparently are told to just process the refund for us as the rep pretty much implied it.
I did it for mine and my friend yesterday over Amazon chat. Told them about the manufacturing defects and asked if I could get it exchanged, they said they could not exchange it but they could refund me if I return it. Both our primes were purchased from the warehouse back in March.
daniel60104 said:
Just wondering, for those who were successful in trading it in, did you guys call or did online chatting with their rep? Does it matter?
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I called
Sent from my SPH-D710 using xda premium
3 weeks ago I got them to give me a full refund for my prime purchased back in march. They made an exception as well. After receiving it they charged a 20% restocking fee. I called them back up and they refunded the rest no problem. Good luck to anyone else who tries.
So i bought my Asus Prime back on 3/27/2012. I didnt buy anything extra just the tablet but i have been reading that people that got them from BB & Amazon you guys have just called & said this is a POS tablet and i am still having problems and they refunded the full amount & you guys got a new one? If so i will head to my local BB today and pick up a new tablet!
Let me know!
Thanks!
Yup. Just say it's got cack WiFi when BT is on or just in general, the GPS doesn't work (If they test this make sure the WiFi is off) and they should check to see their stock of Primes is empty due to not stocking it anymore and thye'll give you store credit worth the amount you paid for the Prime.
Moothead2 said:
Yup. Just say it's got cack WiFi when BT is on or just in general, the GPS doesn't work (If they test this make sure the WiFi is off) and they should check to see their stock of Primes is empty due to not stocking it anymore and thye'll give you store credit worth the amount you paid for the Prime.
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GREAT! I will do this today! Will let everyone know how this goes...BTW I love my prime i have never had one problem with it lol. But hell to get a new updated one i am all in!!!!
Anyway to do a similar thing with the original transformer tablet
Sent from my SAMSUNG-SGH-I747 using xda app-developers app
HAHAH Just called my local BB they told me to bring it in with everything & they will get me store credit! This IS GREAT!
Now... What should i get with $500 with store credit...
I got mine in Feb. and have tried 3 different BB stores in 2 different towns. Even though BB admits that there is/was recall on the Prime they still wouldn't exchange mine,was told I would have to deal with ASUS.
RonH54 said:
I got mine in Feb. and have tried 3 different BB stores in 2 different towns. Even though BB admits that there is/was recall on the Prime they still wouldn't exchange mine,was told I would have to deal with ASUS.
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Well BB better do this for my because i had a big problem when it came to ordering this tablet...best buy stole $500 from me and they didn't know were it went when i ordered this by phone when they had low stock...They called it a "Ghost Transaction" too them 3 weeks and 5 case numbers to finally get my money back