I am on my 3rd HTC EVO 4G LTE (No Root) phone in a month. 2nd with same exact issue: after a few days of use, phone will not connect to network.
Everytime I call Sprint CSR, they tell me a tower is down in my area till the next day.
Next day I still have no connection and go to the Sprint Repair center, they order a replacement phone which goes on back order.
Everything is good with replacement phone for a few days, then by the weekend I'm back to NO VOICE NO DATA
What can be causing my phones to loose connectivity after a few days???
Common items :
User: Cami
location: 77060, 77032
Network, Sprint
Wifi: Comcast, Boingo
Bluetooth: Motorola Silver Elite, Laptop
Apps: Vco Sync via Sprint Hot Spot, Google Voice, Facebook, Chomp, Lock Screen, Grocery King, Bp log, Skyvi, Ultimate apps,
Gas buddy, iheart, Ouick office,Telenav, United Airlines, Docs to go...
Media sync: moved some apps from card to phone to backup these apps:
Copy n paste Chomp & BP log & GK folders from card to phone.
SD card: Ringtones, Notification tones, My music, My Photos
Charger: USB-PC, USB- Laptop, Wall charger, Car charger.
I'm having the same issue. Today my sister called me. She said she would call again in 5 min. Never got the call. My wife called and txt'd never got them. I have called sprint many times. I am roaming most of the time. My wife's lte does not have the same problem. Got them both the same day.
Sent from my EVO-LTE via Tapatalk
I just noticed when my status bar shows that I am roaming. (delta on the signal bars) In about phone it does not show me as roaming. But the operator network switches from sprint to 3107.
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Sent from my EVO-LTE via Tapatalk
See if your phone will take any ## commands also check under about phone, phone identity see if your username is missing. If it is it's bricked. A friends evo just went out same issues in and out of roam wouldn't take any ## commands missing user name. I tried everything, profile updates, hard resets, etc. Nothing worked phone was never modified or rooted. I asked another member on the forum my next step was going to try and run an ruu but he said it didn't help so I didn't even bother. Sprint store replaced it with a brand new one. I have never see a phone not take ## commands before, it would just lag the phone out for a few seconds then not do anything it was weird. You might have to bring it in for replacement.
My username is there.
How should I set up my phone before taking it to sprint for replacement? I am currently s-off running viper4g lte rom.
I was going to flash RegawMOD bootloader customizer to gain “stock" look. Flash a stock rooted rom. Should I then uninstall supersu or just leave it?
Sent from my EVO-LTE via Tapatalk
Related
I don't take credit for this, I just found it on this website.
Before attempting to improve your call quality, you need your MSL code. You can retrieve by downloading the MSL Reader app from the Android Market:
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If you prefer to get your MSL code using the CDMA Workshop method, the steps can be found in this thread.
Now, after you have your MSL code, perform the following 8 steps:
1). Dial ##3282# on your phone
2). Two options will appear on your screen. Choose "Edit Mode."
3). Enter your MSL code in the text field that appears.
4). Choose "Advanced" in the menu that appears.
5). In the list that appears, scroll down to EVRC-B. Select it and choose Enable.
6). Right below that, you'll see Home Orig. Change that to EVRC-B.
7). Below that one will be Roam Orig. Change that one to EVRC-B as well.
8). Now hit menu and select "Commit Modifications."
After that your phone will reboot in 10 seconds, or you can manually reboot by selecting "OK." That's it, the quality of your phone calls should now be improved.
I guess this info is posted somewhere else, so thread can be closed.
You may want to pull this..lol...you're probably about to get flame-drenched...This info has already been posted, hashed, and rehashed....fair warning...
Sent from my 3DeeVo
mazook98 said:
You may want to pull this..lol...you're probably about to get flame-drenched...This info has already been posted, hashed, and rehashed....fair warning...
Sent from my 3DeeVo
Click to expand...
Click to collapse
Oops! Sorry, I only checked the threads in the development section and I didn't see this information anywhere. Thanks for the heads up.
Lol. I did it but ill check it later, many thanks
Sent From My Awesome H3D
I have a few important reservations about this hack, please check the FAQ where I cover it in detail.
Thanks.
I posted this last week it got removed
Stuff like this needs to be sticky. I had no idea this information was available. Search feature would do nothing because I wouldn't have known to search for it. So thanks for sharing
Sent from my PG86100 using XDA Premium App
As posted in the OTHER threads, if you get calling issues, back this out ASAP.
Some Sprint towers don't have the codec installed.
Some roaming towers don't have the codec installed.
Airrave units don't have the codec installed.
Airvana airrave units may have the codec installed.
If you need your phone 100% reliable everywhere with no issues do NOT do this hack. It's set to the lowest common denominator for voice that works EVERYWHERE, EVERY TIME on every roamable network and everywhere in Sprint's network.
RVDigital said:
I have a few important reservations about this hack, please check the FAQ where I cover it in detail.
Thanks.
Click to expand...
Click to collapse
Hey RV, get that breakdancing Android back in your sig. lol, hilarious.
This definitely screws with things. Did it and was unable to connect to Sprint customer service via Sprint zone or *2, said network was busy. Tried through out the day before reverting back to stock settings. That fixed it.
GadgetMonger said:
This definitely screws with things. Did it and was unable to connect to Sprint customer service via Sprint zone or *2, said network was busy. Tried through out the day before reverting back to stock settings. That fixed it.
Click to expand...
Click to collapse
It worked fine for me
I did something like this on the OG droid with Verizon back in the day, got to traveling, ended up in an area with Roaming towers that didn't support it, then couldn't remember how to change it
Needed my Nav, and it was a real mess
Should post some warnings with this
I don't really understand why both can't be enabled at the same time, so that when the better one is available, it uses that and when you run into a tower that doesn't support it, it switches to the original... Like when you turn 4G on, your phone uses 4G when available, otherwise it uses 3G or 1X for data.
Sent From EVO 3D
What if you just do step 5 only? (Enable)
Will that let your phone use B if available but A by default?
...adjusting to life without the trackball
I think if u set the home one to the new one, but leave the roam alone, all should be well...
Sent from my PG86100 using XDA Premium App
Do not do a data restore from the dialer using ##3282#, it is highly likely you will lose your ability to make calls and receive 3G. I did this as well as others I have seen in the forum and the techs do not know the information to manually fill in to the fields when all the data gets messed up, so your only option will be a replacement phone. You have been warned.
This may have worked on previous HTC phones but is seriously broken on this one.
If you're in that situation can you try running the RUU so you're 100% day one stock and then do the same code to restore? That should get you back on your feet again.
Racer Of All said:
If you're in that situation can you try running the RUU so you're 100% day one stock and then do the same code to restore? That should get you back on your feet again.
Click to expand...
Click to collapse
I think for other HTC devices that works (and should for this), but something about putting that code ruins the UIC/MIC (whatever its called) and makes impossible to get back..
You just need your sprint email thing to fix the data restore hell.
Here
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Sent from my EVO using xda premium
I tried RUU and re-entering your username, it didn't work. It will erase your MSD and MSID too, I've seen that happen. You can fix the call and text issue on your own. Are you saying you have done a data restore and it didn't screw your 3g?
PaulB007 said:
Are you saying you have done a data restore and it didn't screw your 3g?
Click to expand...
Click to collapse
Oh no, it screwed it completely. I still had voice but no data.
That screen I showed you, was blank (the inputs were either 0 or __, after doing the data restore.
I don't remember all of the steps exactly but I do remember the last thing I did to get it working was inputting the email there.
I did a profile update afterward, just to make sure everything was kosher.
Can't you do a profile update over wifi to get your NAI and MSID back?
dagnasty said:
Can't you do a profile update over wifi to get your NAI and MSID back?
Click to expand...
Click to collapse
Yes.
Public service announcement: Don't touch things in hidden menus unless you know what they do. That is all.
Sent from my EVO using xda premium
I don't recall this being s new issue...the information is restored by updating prl and data profile. Basically activating the phone on the network again Unfortunately that won't work if there are connectivity issues in your location
Sent from my EVO using xda app-developers app
I hope you got your phone back working. That sound so upsetting
Sent from my EVO using xda app-developers app
Did the same thing and messed my phone up. After all possible resets and sprint tech "help" I ended up getting a free replacement.
I have told sprint before how to fix this and obviously no one has added the notes to the system. When you do a data reset it changes the active profile to 0 which is where most people's old phones had the profile sit. After you do the reset skip the activation because you won't get a connection. Go back into the data editor and change the active profile to 1 and then go into setting and select activation. Everything should be working fine at this point and start the reactivation just fine. This really should be a sticky.
Sent from my EVO using Tapatalk 2
juanm269 said:
I have told sprint before how to fix this and obviously no one has added the notes to the system. When you do a data reset it changes the active profile to 0 which is where most people's old phones had the profile sit. After you do the reset skip the activation because you won't get a connection. Go back into the data editor and change the active profile to 1 and then go into setting and select activation. Everything should be working fine at this point and start the reactivation just fine. This really should be a sticky.
Sent from my EVO using Tapatalk 2
Click to expand...
Click to collapse
This worked for me, although it took me a couple of tries. The finale time I let the device reboot itself instead of clicking the "reboot now" option (this is after changing to active profile 1), which seems to help in these situations. that's just been my perception and nothing scientific but I think it's worth waiting the ten seconds or so.
I'm stock, not rooted. Updated to 4.0.4 yesterday. Hulu doesn't work for me anyore. When I try to load a video I get a message saying that there's network issues with my network (Sprint). I thought maybe it was my connection but I'm well over 1 Mbps right now and Netflix works fine. Anyone else stock with the new OTA update that can test this out on a 3G connection?
Also wanted to note that the app works fine on wifi. Tested that last night. I've done PRL and profile updates just in case. Uninstalled and reinstalled the app. Nothing seems to work.
jimmyg41 said:
I'm stock, not rooted. Updated to 4.0.4 yesterday. Hulu doesn't work for me anyore. When I try to load a video I get a message saying that there's network issues with my network (Sprint). I thought maybe it was my connection but I'm well over 1 Mbps right now and Netflix works fine. Anyone else stock with the new OTA update that can test this out on a 3G connection?
Click to expand...
Click to collapse
jimmyg41 said:
Also wanted to note that the app works fine on wifi. Tested that last night. I've done PRL and profile updates just in case. Uninstalled and reinstalled the app. Nothing seems to work.
Click to expand...
Click to collapse
Nobody has replied yet so figured I'd offer you the perspective from an app developer. When coding an application to work over an internet connection, there are a few different ways to verify what type of network connection is active before initiating. The app can determine and only work over WiFi, or 3G, and in some cases can determine a WiMAX/LTE type of connection. The app could be programmed to only work over WiFi, or WiFi/3G or WiFi/3G/WiMAX/LTE, all depends on the application.
Since you state it works over WiFi, but not on the Sprint network, I find that very odd.
If the application worked over your sprint network connection before and now it does not .. we'd want to look at what changed between the before/after states.
Maybe if you could screenshot and post up the exact error message and that might provide some technical details to help narrow down the issue.
Hope some of that background is slightly helpful in moving towards a resolution!
Here you go and thank you for the response.
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Sent from my EVO using Tapatalk 2
Hello Guys , I hope someone helps me over here ....
* The Catlog containing logs and My device full info and the Pictures are attached to the Post*
(galaxy J7 stock rom) So , two weeks ago while I was using my Android device it started Connecting and Disconnecting my Home wifi Internet connection (I mean by that the wifi is always On but my device keeps disconnecting from the connection and connecting again and No it is not a smart switch issue or battery save issue as there is no other wifi connections except mine )
First thing I did of course , is to see if the problem is with my router but it's not , I tried other devices.
I Fully wiped the device but the problem still occured whenever I try to access the internet (As opening google ) and I haven't installed any apps yet , I never rooted my phone before but I just Rooted NOW with CF to Catlog what's happening , Using a firewall didn't help as the apps sending the packets are google apps which I need.
I noticed on my router that my device is sending THOUSANDS of Packets and has About 1000 Active TCP connections from ports used by google service such as Google account manager (I Used network connections app) , I will put screenshots of the connections down the post .
The only way to stop the disconnecting from occuring is to factory reset my router so I have a new client with clean connection UNTIL about hours of Usage my device starts sending them thousands of packets and my router keeps disconnecting me again(Don't blame the router they are A LOT ! JUST see the pictures below)
I have warranty but the providers suck over here in my country and the only thing they can do is either factory reset (Which I already did) or change hardware parts , If they factory reset they won't notice the problem as their Company Network is most likely capable to Take up thousands of active connections (most home routers won't ) and I can't just show them a CATLOG or they would know I rooted .
So If it is possible for an expert to read my logs and tell me if it is a software issue so I can fix it or If it's a hardware issue so I can convince them to fix it , and I would pay a fee if needed or At least direct me to someone who can help for a fee .
(Wouldn't let me to attach Catlog ZIP file so here's the link just Edit it to look like a google drive Link :
https://drive((dot))google((dot))com/file/d/0B7Xl0jm-B5LVbE1XTzVkRGttTzQ/view?usp=drivesdk
)
Pictures:
https://drive((dot))google((dot))com/file/d/0B7Xl0jm-B5LVZzQ0RXI1WldWcHc/view?usp=drivesdk
https://drive((dot))google((dot))com/file/d/0B7Xl0jm-B5LVbmRvTG1veC1KcHM/view?usp=drivesdk
https://drive((dot))google((dot))com/file/d/0B7Xl0jm-B5LVUFpldVNTckVsMXc/view?usp=drivesdk
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Has anyone ran across an issue when changing from WIFI to mobile data that it doesn't switch? Usually when I leave my house and get into the car it doesn't switch to mobile data and I need to restart my phone for it to connect.
I'm seeing this issue, sort of. Not sure if this is the same that's happening to you though. After leaving home/wifi, the phone shows LTE or 5G but the data doesn't work (at least for some apps, I'm not sure if it's all or not).
Restarting does fix this, but for me swapping back and forth between APNs will also fix it for some reason.
Yeh happens on phone as well, as you said the only way to get reconnect is by restarting the phone, really annoying i hope sony will address this issue in the software update
I am on the latest image and I have this problem as well. I hate to be spending time with either Sony or T-Mobile support to find where the issue is. I'm not even sure if T-Mobile will care; they'll probably tell me I'm using an unsupported phone... sigh...
If this issue is not resolved and if the upcoming Galaxy phone happens to come with an sd-card slot (low chance), then I'm returning my Sony and switching to that. So far not impressed with screen brightness for sunny days outside either, and not thrilled about over sensitive or not sensitive enough, dual-personality finger print reader. So my reasons to return are starting mount up...
Oh one more observation. If I try to force connect to another network like ATT, wait for that to fail, then switch to auto-connect right after, then 5G icon comes and I get internet connectivity restored w/o having to restart. This seems to be the only workaround. Otherwise switching mobile data on/off, or switching in and out of airplane mode doesn't do anything.
And... I'm sure I can do this trick when I naturally lose service then come back into service where I only get voice, but no data. This is the thing that most pisses me off. I can anticipate switching in/out of wi-fi and apply the workaround or reboot. But I can't keep checking my phone to see if I constantly have 5G coverage, which is spotty at times to begin with T-Mobile.
Really frustrated with this here....
I had this problem, so did a search and found the same problem with older Sony phone. He said what fixed it was changing the apn settings. Wish I could find that web site again. But basically checked my default apn setting, and it was missing some info. I made a new apn with the correct T-Mobile settings and deleted the old one. And now I don't need a restart to get mobile data working. Never would have thought that would be the fix. Hope this helps
"Sony Xperia 5ii - No LTE/Mobile after Disconnecting from WiFi : r/SonyXperia"
https://www.reddit.com/r/SonyXperia/comments/kfb7m9
Found it
bricky23 said:
I had this problem, so did a search and found the same problem with older Sony phone. He said what fixed it was changing the apn settings. Wish I could find that web site again. But basically checked my default apn setting, and it was missing some info. I made a new apn with the correct T-Mobile settings and deleted the old one. And now I don't need a restart to get mobile data working. Never would have thought that would be the fix. Hope this helps
Click to expand...
Click to collapse
This did the trick!!! Thank you very much! I don't know if Sony was trying to be smart to include the "T-Mobile" APN in the phone, or T-Mobile pushed both "T-Mobile" and "T-Mobile US LTE" APNs over the air, but when I switched from T-Mobile to T-Mobile US LTE, the issue stopped exhibiting.
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