has anyone experienced this - HTC EVO 3D

so within the last 2 months my wife couldn't call me from work where she could before this happened. I called sprint and they found nothing wrong. A little back ground, I was rooted, and my number is google ported. when she called me from work she was routed to VM and i never got the said VM. The call was lost. so after a long time with her having to text me to call her i deleted the contact i had for the main trunk # for her work and now all calls come through No Problem so if your getting "lost calls" delete the contact and poof calls are back
Sent from my Transformer TF101 using xda premium

it's strange. i have GSM phone and i'd never experienced this kind of problem.

Welcome to Sprint. I have dropped over 60% of all my calls in the past 6 months.... and I have at least 5/6 bars anywhere I go.

Related

Recieve and Send Texts Late

Alright, So I'm on CM7.2 RC0 KANG. I have the stock UCKH7 modem with Default APN settings (Default for CM7.2). HSPA+ and 3G are enabled, never seen my phone's 2G/Edge icon, don't even know if it has such.
Most of the time, I recieve and send texts on time. But the last few days (and occasionally before) I send a text, it says it's sent on my phone, but the end user doesn't get it for a couple of hours. This is happening with certain people/networks.
I haven't seen this issue with Sprint users (I text 3 sprint users about 30 a day in, 30 out combined). They are able to receive and send me texts with no issues. (so far)
As for ATT, I text my close friend very often, nearly 50texts in and 50 out a day. Lately she receives my text around 12PM every day if I send my texts out after 9 or 10PM. I get her texts at around 4AM every day (they just woke me up, about 10 of them).
My other friend on Verizion usually gets them, but today I just got 4 texts at the same time as the previous girls texts. Just a bit before 4AM.
I don't know of anyone on T-Mobile, but I'll try to test it out with mates from Uni.
It's not location based. Sometimes when I'm texting from different locations this happens as well. Yesterday I was out shopping and two conversations died, they stopped replying, and I got all their texts some time during the night.
Before this phone I had a 3GS and I -never- had any of these issues at my house or on the move, so I know it's not my area.
Does anyone know what this is? My phone's defective? Bad modem? Bad antenna?
bencozzy said:
its the carrier iq they are reading it lol.
Go into messaging hit menu select setting go down to sms settings and you message centre number should be +13123149810, maybe that is it. Make sure auto-retrieve is enable as well.
Click to expand...
Click to collapse
I don't think I have the SMS center settings, but auto retrieve is checked
Btw, don't think the S2(ours atleast) had CIQ. Lol
Its an issue with my phone. I got my mates phone and sent the girl the same text from both of our S2 and she got his. Replied too. Gonna call ATT to see if I can get a replacement. Same rooms and same modems. I rooted both phones. Good thing my jig just came in.
Blaze9 said:
Its an issue with my phone. I got my mates phone and sent the girl the same text from both of our S2 and she got his. Replied too. Gonna call ATT to see if I can get a replacement. Same rooms and same modems. I rooted both phones. Good thing my jig just came in.
Click to expand...
Click to collapse
Thanks for the update.
Sent from my páhhōniē
No problem man. I'll post an update to see what Att does.

Not receiving calls

I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!

No incoming calls or texts since S-OFF [SOLVED]

I started having trouble with my LTE just after FeedPanda (no blame being thrown around, just stating).
I'm running the stock ROM with Zedomax's method. A couple of hours ago, I ran FeedPanda and successfully got S-OFF.
Since then, I haven't been able to send or receive texts or receive phone calls (outgoing calls work). I was using PRL 12121 but have since "updated" to 25004. I've only used ~50MB of roaming and ~900MB on network of data per Sprint.com.
I've gone through Profile Updates and even hands free activation (##72786#).
If jump over to Verizon's network with RoamControl and go through activation (over wifi) there, then I can receive calls, send texts, and receive SOME texts.
I'll be able to test a different Sprint tower in the morning, but the fact that I can't receive some texts is bizarre. Sprint claims to not have any problems with the tower in my area currently.
Any ideas/opinions until I can test a different tower?
Try a fresh install of your Rom to make sure it didn't Bork anything
sent from my EVO LTE
Spyderekz said:
Try a fresh install of your Rom to make sure it didn't Bork anything
Click to expand...
Click to collapse
I'm still running the stock ROM out of the box? Would it have messed with it?
Do you have data?
Personally I'm waiting out unlocking with panda until others have done it and issues have been reported and evaluated by the community. Want to make sure I have answers available should something go very wrong.
Sent from my GT-I9300 ro.cdma.home.operator.alpha using Tapatalk 2
Ahhh.... I got it fixed.
Recently, when I tried to make calls, Sprint started interrupting my outgoing calls after the first ring with a voice saying "Error: 16..."
I looked it up on Google. Apparently it's an anti-fraud measure Sprint has against S-OFF phones to make sure that people aren't getting on their network.
A call to Sprint to remove the flag on the line and a hands-free activation was all it took.
Sorry to answer my own question, but maybe this will help someone.
Sent from my EVO using xda app-developers app
I had the exact same issue. Two reboots and it was back to normal.
Sent from my EVO using XDA Premium HD app
I did root and s-off and everything worked but when I did the *2 it said voice failed, though it worked.
So it bothered me to see that and I went and did a ##data# and cleared my data profile out.
Rebooted phone did *2, this time voice passed and data failed natrualy as I cleared it.
Now I got on my wifi, went to settings, update profile and prl and it added info back. Got off wifi and had no data still. Went into ##data# and found active profile was 0, set to 1 and all been good now and *2 passes everything.
Only odd thing I found is my lifetime data resets to 0 with every reboot and my min/call count is frozen at 0 on the ##786#.
I actually had the same issue but not from going S-OFF. I lost incoming voice and text going back to S-ON. I just opened chat with sprint though and they fixed the issue in 3 minutes.
tamas413 said:
Ahhh.... I got it fixed.
A call to Sprint to remove the flag on the line and a hands-free activation was all it took.
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Did you tell them it was S-Off? I'm having the same issue. I can't send texts today for some reason. Also getting the Error message on phone calls.
I was able to send after I did the S-Off message, but today, it's a no-go.
Had the same issue and got it fixed over sprint tech chat on their website just told them no incoming or out goin calls 2 mins later it was fixed
Sent from my EVO 4g Lte using xda premium

Resolved: Anyone having issues with Text Messaging?

Non of my SMS are being delivered today. Anyone else having this issue?
EDIT: Having the same issue with whatsapp messenger as well.
99.5% chance its sprints towers. Update prl and profile, reboot, wait it out. Your surrounding towers are probably being worked on. It's one of Network vision "side effects"
Sent from my EVO using xda premium
Simple PRL and profile update will fix it 99% of the time
Any other ideas? I've done many PRL updates and profile updates, hard boot and soft boot and went from tower at my work to tower at my house about 45 minutes apart, and SMS still not going through.
My phone is working fine in terms of data and phone calls etc, just no SMS. Whatsapp seems to have fixed itself as well.
I've had really annoying texting issues. Probably been my biggest issue with this phone -- I guess it could be due to network vision upgrades, but it started happening right after I purchased my EVO 4G LTE. Mine hang sometimes, then other times it'll send the same message 10 times.
The only issue I've had to where it just won't send at all, even after a restart, is with my airave. I've had it happens a few times -- my texts will hang indefinitely (arrow animation never stops) until I unplug my airave.
I had issues with sms not sending today also. But I'm sure its b/c of them working on the towers LTE.because about 3 times since last Saturday I had LTE for like 5 minutes or so then gone.but sms working again now.
sent from my EVO LTE
It's the network upgrade guys. Coincidence or not, it's the upgrade. Everyone has complained about this and it's always the same explanation.
Do you have to call your voicemail to get your texts?
Sent from my EVO using xda app-developers app
PsiPhiDan said:
It's the network upgrade guys. Coincidence or not, it's the upgrade. Everyone has complained about this and it's always the same explanation.
Do you have to call your voicemail to get your texts?
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Oh, okay. Color me convinced.
Funny you post this, mine are not working well this afternoon.
Just curious, are you guys using stock or custom rom?
Stock.
Anyways, I called up sprint and they were able to help me out. At first he said there was a cell site that was being worked the tech did the troubleshooting, asked me to reboot and I am able to send and receive test messages
Out of the blue I'm now unable to send text messages. :crying:
I can still receive them, just can't send them. Hopefully it's something on Sprint's end and it works itself out in a days time.
I found out I was unable to make calls as well. I restored a few previous Viper 4G nandroid backups to see if that would help, but no luck. I finally restored all the way to the stock rom w/ root and I was able to make calls again. A fresh wipe and install (not restore) of Viper 4G and I was back to not being able to make calls. Guess it's stock rom for me for awhile. Classes started today and I won't have as much time to play.
And stock pooped out too. Must've been a fluke earlier.
Things now work again. The fault is all on Sprint's end. Stupid Sprint...
I hope there's a silver lining and it means I'm getting LTE sooner than later!
Its network congestion most likely, in my experience sudden roaming or network dropping in and out in a well covered area means repair or upgrades which now that I think about it could affect text messages as well

Wifi calling issue with S5

At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
It happened to me sometimes in the past (sgs4) and I think also one time with the sgs5.
How is your Wi-Fi signal? It might be that you are losing Wi-Fi from time to time and as a result you are being de-register from the T-Mobile network (and the incoming call is being diverted to voicemail).
Maybe try to keep the phone in a very good Wi-Fi coverage area for few hours, make some incoming test calls and see how it works?
Sent from my SM-G900T using xda premium
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I have the same problem. I turned on WiFi calling and my Son called from across the table and my phone never rang. Three times he tried and all three time it went to voicemail. I have excellent T-Mobile signal so I have turned off WiFi Calling. I also had an excellent WiFi signal when we were testing it.
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
glxys said:
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
Click to expand...
Click to collapse
I have the same issue it is quite annoying...help!
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
cjk2010 said:
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
Click to expand...
Click to collapse
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
philfna said:
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
Click to expand...
Click to collapse
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
galaxy s5
cjk2010 said:
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
Click to expand...
Click to collapse
have you found anything out about this issue yet ?
i have bought a new s5 and have same issue, no incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
Though I've only had the S5 (4 of them) for about a week, incoming calls usually work. There was one time in the past week where my wife's phone went to voicemail immediately (called 3 times, 3 times into VM). When I came home, I toggled wifi calling off and on, then it worked fine. Has been fine since.
Wifi signal at the time was as strong as can be.
Hopefully future firmware updates will make it more solid.
I have the same problem, come on Samsung, we need a fix, I am still in the first 14 days of my contract and have requested a replacement handset.
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
^^^ I thought that I was the only one having this problem. As it just started after doing the NF6 update. Wifi calling and texting has been real erratic, especially texts. If I restart the phone or switch airplane mode to off then back on texts go crazy for a little bit and then stops working again.
vvveith said:
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
Click to expand...
Click to collapse
This phone has nothing but problems worth wifi calling and texts, missing calls and frankly for a $600 it's a joke. Not to mention battery covers falling off.
Sent from my SM-G900T using XDA Free mobile app
Has anyone found a fix for this? It just started happening again to me. Last time I was told need to shut off qifi calling first then, wifi when leaving the area of my wifi (home) worked for awhile, then recently found out I'm not getting calls again. Texts seem to work on I think, but not calls. Wifi calling is a must for me as tmobile signal is low in my house
Just got off the phone with tmobile apparently my "wifi" calling "provision" was not turned on my line. We'll see if it fixes the issue, we'll see. Just an FYI for people who still encounter this issue, might be worth the try
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
idlethinker said:
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
Click to expand...
Click to collapse
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Wifi Calling issue with S5
ssgokou29 said:
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Click to expand...
Click to collapse
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
idlethinker said:
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
Click to expand...
Click to collapse
LOL i'm not surprised. It's really sad, supposedly it's a known issue, from what some reps have told me before.
All they are doing is buying themselves times.
You should tell them to log onto a forum while your on the phone and/or do a google search and tell me it's still tell me they have not heard of the problem before.
MAYBE the "rep" never heard of it, but it should be all over their intranet or notes.
They told me, thats what some of release updates have been about.
I got the phone on launch day and already 2 firmware updates.
I could go on and on about the BS, but it's frustrating to bring up. Not sure how you feel, but for a $700+ phone, i want it to work without me having to reset for a feature that TMOBILE prides itself on.
i'll report back what they tell me. good luck to us both, we're going to need it.

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