I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!
Related
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
Click to expand...
Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
When you say great 3g/4g, you mean wimax? No lte out. I get bad reception in my house and a few other areas, but so do all sprint phones. Weird that it's just affecting you.
Also, I've heard many people say sprint is giving them a free airrave, but then still get a monthly charge for that. Maybe it's changed but double check that.
Sent from my LTEvo
Yea I meant wimax when I had the galaxy s2...and yea I'll definitely keep an eye out for that...I asked the person on the phone 3 different times if there would be anything added to my monthly bill or a one time fee and she said no b/c I didn't even request for one, I was simply just trying to find out if something was going on with the tower since we narrowed it down to the 1x network which wasn't working on my phone at the tower I was connected to...and randomly I get transferred and she says we will be sending you one...so I definitely didn't say no
painkillaz said:
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
Click to expand...
Click to collapse
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network. It took me nearly a month to get mine fixed (in store, online,and by phone repeatedly) and when I finally got a hold of someone who understood my problem it was fixed in 10 minutes.
Crowordove said:
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network
Click to expand...
Click to collapse
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Crowordove said:
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Click to expand...
Click to collapse
Thanks, yea I'll give it a try...and I've had it probably for at least a year...I'm not a 100% sure but I feel as if I activated it for the first time when I had my Evo 4g.
Non of my SMS are being delivered today. Anyone else having this issue?
EDIT: Having the same issue with whatsapp messenger as well.
99.5% chance its sprints towers. Update prl and profile, reboot, wait it out. Your surrounding towers are probably being worked on. It's one of Network vision "side effects"
Sent from my EVO using xda premium
Simple PRL and profile update will fix it 99% of the time
Any other ideas? I've done many PRL updates and profile updates, hard boot and soft boot and went from tower at my work to tower at my house about 45 minutes apart, and SMS still not going through.
My phone is working fine in terms of data and phone calls etc, just no SMS. Whatsapp seems to have fixed itself as well.
I've had really annoying texting issues. Probably been my biggest issue with this phone -- I guess it could be due to network vision upgrades, but it started happening right after I purchased my EVO 4G LTE. Mine hang sometimes, then other times it'll send the same message 10 times.
The only issue I've had to where it just won't send at all, even after a restart, is with my airave. I've had it happens a few times -- my texts will hang indefinitely (arrow animation never stops) until I unplug my airave.
I had issues with sms not sending today also. But I'm sure its b/c of them working on the towers LTE.because about 3 times since last Saturday I had LTE for like 5 minutes or so then gone.but sms working again now.
sent from my EVO LTE
It's the network upgrade guys. Coincidence or not, it's the upgrade. Everyone has complained about this and it's always the same explanation.
Do you have to call your voicemail to get your texts?
Sent from my EVO using xda app-developers app
PsiPhiDan said:
It's the network upgrade guys. Coincidence or not, it's the upgrade. Everyone has complained about this and it's always the same explanation.
Do you have to call your voicemail to get your texts?
Sent from my EVO using xda app-developers app
Click to expand...
Click to collapse
Oh, okay. Color me convinced.
Funny you post this, mine are not working well this afternoon.
Just curious, are you guys using stock or custom rom?
Stock.
Anyways, I called up sprint and they were able to help me out. At first he said there was a cell site that was being worked the tech did the troubleshooting, asked me to reboot and I am able to send and receive test messages
Out of the blue I'm now unable to send text messages. :crying:
I can still receive them, just can't send them. Hopefully it's something on Sprint's end and it works itself out in a days time.
I found out I was unable to make calls as well. I restored a few previous Viper 4G nandroid backups to see if that would help, but no luck. I finally restored all the way to the stock rom w/ root and I was able to make calls again. A fresh wipe and install (not restore) of Viper 4G and I was back to not being able to make calls. Guess it's stock rom for me for awhile. Classes started today and I won't have as much time to play.
And stock pooped out too. Must've been a fluke earlier.
Things now work again. The fault is all on Sprint's end. Stupid Sprint...
I hope there's a silver lining and it means I'm getting LTE sooner than later!
Its network congestion most likely, in my experience sudden roaming or network dropping in and out in a well covered area means repair or upgrades which now that I think about it could affect text messages as well
I have a problem with texting. I try texting a coworker of mine and he can't receive my texts. I can get his fine but he can't receive mine. He's using a Samsung galaxy s3 on Verizon. He's the only one I have these problems with. What could be the problem?
Sent from my EVO using xda app-developers app
It helps to name the ROM, sometimes there are known issues associated with the ROM in question. A good example would be CMX having an issue that doesn't let you download MMS but you can still send them
I'm using viper4g 1.0
Sent from my EVO using xda app-developers app
Haven't tried viper yet, someone else might know if its a pre-existing issue. I use Google voice so in the even that I can't use my phone text messages can still be sent, also it backs up everything which is quite handy
Are you receiving a confirmation that your texts are being sent? I have noticed that when I am sending texts while at the office, where I have a very low cell signal, that sometimes my texts are not sent at all. I use Handcent SMS and sometimes after I "send" a message, the wheel will spin but the message will never officially go through (I have come across messages that I thought I sent the previous day). This usually occurs when I have a very low or no cell signal. Generally, when I "edit" the message and re-send it the text goes through. I am also running Viper4G.
om4 said:
Haven't tried viper yet, someone else might know if its a pre-existing issue. I use Google voice so in the even that I can't use my phone text messages can still be sent, also it backs up everything which is quite handy
Click to expand...
Click to collapse
I've been running viper for a couple of months and no sms/mms issues here. Maybe a Verizon issue?
Sent from my EVO LTE
I can text my friends with verizon fine. I get this message when I text my co worker
Message sent using invalid number of digits. Please resend using 10 digit number or valid short code. Msg 2114
from my EVO using xda app-developers app
I get the same msg when I text another friend but he gets my texts.
Where are you located? I'm in the SF bay area and it seems like sprint is always mucking about with the network here one way or another, be it wimax deployment or now probably LTE testing. My friend who is on a Samsung Epic4g also has the same problems as i do, but when he went to vegas and hawaii none of those issues popped up.
I'm on Viper4g 1.0 also and i've had the problems of outgoing texts not going at all or being delayed by a considerable amount of time. I had this behavior on charmeleon and the old Viper also so i don't think its an issue with the rom. It is either the phone itself or the network, and i'm more inclined to think its the network because the issues were not present when i went down to LA.
I'm in santa cruz county. The texts seem to go out fine since I don't get any error messages he just doesn't receive them.
Sent from my EVO using xda app-developers app
Maled said:
I'm in santa cruz county. The texts seem to go out fine since I don't get any error messages he just doesn't receive them.
Sent from my EVO using xda app-developers app
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It could be the device but not as a bug or hardware failure. In my area we had towers that were experiencing partial failure (cs rep's words not mine, I dont believe in partial anything. If it fails it fails) with the towers and they were under repair. When I visited my father which is the area directly affected he complained that his phone was defective and no one could hear him speaking. Sprint replaced the phone twice and same issue on those as well. His data worked albeit slowly and anytime I attempted to access data my lte would jump to roaming and not accept calls. A friend of his also in the same area had the exact same issue with his epic touch but he noticed that when he left the area it would work. it took 3 months for those 2 towers to come back completely. Naturally I assumed it was an upgrade (vision network and or lte) but sadly no
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
It happened to me sometimes in the past (sgs4) and I think also one time with the sgs5.
How is your Wi-Fi signal? It might be that you are losing Wi-Fi from time to time and as a result you are being de-register from the T-Mobile network (and the incoming call is being diverted to voicemail).
Maybe try to keep the phone in a very good Wi-Fi coverage area for few hours, make some incoming test calls and see how it works?
Sent from my SM-G900T using xda premium
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
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Click to collapse
I have the same problem. I turned on WiFi calling and my Son called from across the table and my phone never rang. Three times he tried and all three time it went to voicemail. I have excellent T-Mobile signal so I have turned off WiFi Calling. I also had an excellent WiFi signal when we were testing it.
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
glxys said:
Same problem here my boss called me 6 times and my girlfriend 3 times.. never got one call wth outgoing works every time though
Sent from my SM-G900T using xda app-developers app
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I have the same issue it is quite annoying...help!
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
cjk2010 said:
Same thing happens to me constantly ....
Not just calls though , incoming MMS also.
My WiFi coverage is very very good in the office but my cellular not so much. This is becoming a major annoyance for me as well. I have to toggle WiFi to check for visual voice mail or MMS
Sent from my SM-G900T using XDA Free mobile app
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In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
philfna said:
In my case I figured it out. "conditional forwarding" was somehow turned on with the device. I didn't do it, and when I called t-mobile they turned it off, and it works fine. Doing the ##004# didn't clear it t-mobile had to do it in the provisioning profile.
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Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
galaxy s5
cjk2010 said:
Wish it was the case with mine.... Its def a wifi calling issue here that can be replicated 100% of the time.
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have you found anything out about this issue yet ?
i have bought a new s5 and have same issue, no incoming calls unless i turn wifi off, then it works fine
sim card has been replaced, samsung have even replaced handset and exactly same occurs
i have turned off 4g so its only on 3g/2g
the network have turned off all call barring etc settings
if i put my sim in my old S3 it works flawless, if i put my wifes sim in my s5 it also works flawless
network or samsung cant work it out, its been factory reset like 6 times now its driving me mad
thanks Richard
Though I've only had the S5 (4 of them) for about a week, incoming calls usually work. There was one time in the past week where my wife's phone went to voicemail immediately (called 3 times, 3 times into VM). When I came home, I toggled wifi calling off and on, then it worked fine. Has been fine since.
Wifi signal at the time was as strong as can be.
Hopefully future firmware updates will make it more solid.
I have the same problem, come on Samsung, we need a fix, I am still in the first 14 days of my contract and have requested a replacement handset.
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
^^^ I thought that I was the only one having this problem. As it just started after doing the NF6 update. Wifi calling and texting has been real erratic, especially texts. If I restart the phone or switch airplane mode to off then back on texts go crazy for a little bit and then stops working again.
vvveith said:
I don't get text when wifi calling is enabled. Just started happening to me after the NF6 upgrade. TMO said they have many people with the new update that this is being reported and might have it fixed in a day or two.
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This phone has nothing but problems worth wifi calling and texts, missing calls and frankly for a $600 it's a joke. Not to mention battery covers falling off.
Sent from my SM-G900T using XDA Free mobile app
Has anyone found a fix for this? It just started happening again to me. Last time I was told need to shut off qifi calling first then, wifi when leaving the area of my wifi (home) worked for awhile, then recently found out I'm not getting calls again. Texts seem to work on I think, but not calls. Wifi calling is a must for me as tmobile signal is low in my house
Just got off the phone with tmobile apparently my "wifi" calling "provision" was not turned on my line. We'll see if it fixes the issue, we'll see. Just an FYI for people who still encounter this issue, might be worth the try
coolcav said:
At times, when I am using wifi calling, the incoming call directly goes to voice mail. I don't get the ring. This has happened to me more than a couple of times.
Out going calls are working fine, even when incoming calls are directed to voice mail. Incoming calls work after I turn off and turn on wifi.
Tmobile signal is very weak in my apartment and I rely on wifi calling to make/receive calls.
I am wondering if this is issue with my phone only..
Is any one else facing this issue?
I hope there is a fix for this issue..
Click to expand...
Click to collapse
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
idlethinker said:
I started having this issue about 2 weeks ago. Its not restricted to texting, but both texting and calling. I bought the S5 back in February and had no problems when connected to Wifi at home. At times my connection would be over 10 hours, I could call, receive calls, text, surf no issues. After the slew of updates I started noticing that calls going to VM even though I was connected to the WiFi. No call would show up in the caller logs.
It was intermittent, and therefore escaped my attention. But recently the issue is more consistent. Following is a summary of what occurs:
1 - When Wi fi is enabled and connected and i try to make a call, they call goes through but immediately disconnects
2 - When Wi fi is enabled and I try to call it from another phone the call goes straight to VM
3 - When Wi fi is enabled and a friend texts me, the text does not show up
4 - In the rare instance when Wi fi is enabled and I do manage to call out the call will disconnect after about 5 minutes
5 - I am able to surf and receive and send emails over wifi
Essentially this $700+ phone has just become a pricey laptop. I did call T-Mobile Tech support, and after an hour on the phone they issued a ticket that pushes the issue up to the engineers. Still waiting to hear from them.
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I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
Wifi Calling issue with S5
ssgokou29 said:
I have almost all the issues you listed above, and the only fix is to soft rest my phone every time i get home, then i call 611 to make sure my wifi calling is working.
I've been talking to tmobile for months, and before it seemed ok, then all of a sudden not "constantly" not working.
They "told" you an engineer is working on it...NO THEY ARE NOT.
My ticket sat in a queue from Sunday to Thursday because they are backed up.
If they tell you they will call you back,....no they wont.
I've gone through two "supervisors" supposedly, and still no resolution.
Supposed to get a call back from the 2nd one who is a higher person and/or "engineer" with a resolution....i'm not holding my breath.
They've lost all credibility with me and i will need to see some action in order for them to gain it back. Being with them for 13 years, when it was called Voicestream back then, and all i get is the run-around and more excuses to by themselves more time? That piss-poor customer service.
If 3 people have to ask me if my firmware up-to-date, WTH is the point of telling me you noted my account? Apparently the last person didn't of you didn't bother reading the notes after putting me on hold to say your're reviewing the notes on my account.
Sorry for the long rant, but short story, take what they tell you with a grain of salt and follow up with them daily if you want this issue fixed.
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Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
idlethinker said:
Wow! The 611 rep told me that they have not heard of this problem before. After the call I googled and came up with several hits dating back to 2013. This has been a problem in previous versions, but it was not a problem on the first S5, just the updates killed it.
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LOL i'm not surprised. It's really sad, supposedly it's a known issue, from what some reps have told me before.
All they are doing is buying themselves times.
You should tell them to log onto a forum while your on the phone and/or do a google search and tell me it's still tell me they have not heard of the problem before.
MAYBE the "rep" never heard of it, but it should be all over their intranet or notes.
They told me, thats what some of release updates have been about.
I got the phone on launch day and already 2 firmware updates.
I could go on and on about the BS, but it's frustrating to bring up. Not sure how you feel, but for a $700+ phone, i want it to work without me having to reset for a feature that TMOBILE prides itself on.
i'll report back what they tell me. good luck to us both, we're going to need it.