Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I used to have that problem before the OTA update came out, but it happened regardless of whether I was by my Airave or not. The OTA seems to have solved it though
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I was given an Airvana by Sprint a few months ago. I had major issues with the Nexus s 4G and the Airvana. It would work fine for a bit, then it would block all my incoming and out going calls. Sometimes it would miss route them as well. It was only on the Nexus and when I unplugged the Airvana everything would work again. That's actually how I got the Photon. Sprint sent it to me to address the issue. You problems seem more like a well known bug with the phone that was addressed with the OTA.
I don't seem to be having any problems with the Photon and Airave at all. I have one of the older models that's voice only, I wish I had the one that's data as well.
I have the new airave and my photon connects just fine. I also don't have that issue anymore either where my evo would send the same message a million times to the same person...lol...not one blip with the mopho and airave!
Sent from my MoPho using XDA Premium.
I have the newer airave, and the Photon connects just fine. I do have problems with the airave fairly often. Probably once or twice a week I have to reboot the airave because it loses its internet connection, or stops putting calls through. The issue is always the airave, though, not the phone.
I guess I will have to see if sprint will send me a newer one. I have had this one for two years now and I really can't live without it. The reception in my house is terrible and if sprint didn't send me one of these for free I would have dropped my service........no point in having a carrier that you can only use outside your house
My parents have one of the new airraves and my photon connects but all I get is weird alien like sounds sounds like a scrambled code or something it is really weird and annoying if anyone knows of a fix please let me know
Sent from my MB855 using XDA App
Bigjim1488 said:
Has anyone else had this issue with the airave? Whenever I get back into my house I guess my photon doesn't connect to the airave correctly and I get silent calls until I reboot my phone. Anyone else? I didn't have this issue with my 3d.
Airave is kinda old, that could be it.
Sent from my MB855 using Tapatalk
Click to expand...
Click to collapse
I have airave airvana and i get silent calls all the time. Had to unplug airave.
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
So I figured out my problem I forgot I had set my voice codac to 4GV and the air rave doesn't support that. switched it back to evrc-b and all is well.
Sent from my MB855 using XDA App
ghodzilla5150 said:
OK Guys here's the issue. I spoke with Airwave support and he had me do a test:
http://voiptest.packet8.net/
Click the Start Test Button. When it's finished the thing you are looking for the most is Jitter Rate( you will have 5 different catagories). If your Jitter Rate is High (mine was 65ms) you WILL NOT be able to maintain a VOIP call thru the Airwave (it has to be no higher than 5ms). The Sprint Rep told me to call my ISP (TWC) and have them Clean and Flush my line, I did, and my Jitter Rate went down to 1.1ms and my Airwave works GREAT. Have your lines Cleaned and Flushed and rerun the test and you WILL see a difference.
Click to expand...
Click to collapse
I have this same issue - where 50% of my incoming calls never reach me and go straight to voicemail. Other times, I would not be able to call out and other times it would go without doing anything... same goes for incoming.
Spent hours back and forth with sprint tech, with battery pulls, profile updates, power cycling of airvana and phone and reseting airvana and photon - tried switching to "sprint only" / "any cdma" / "automatic" - nothing particularly gave better results.
After the voip test, everything was in range except for the jitter - mine was between 70-300ms and average in between that which you are right about VOIP not being optimal.
I tried explaining this to comcast (my isp) and they had no idea, saving signal, upstream/downstream is good..
*** How or what do you need to do to have them [the isp] "clean / flush" the line? Is there a better technical term to convey to them?
Is this something they do over the phone from their network side? I have a comcast tech coming in, and from what a sprint tech told me - there's a possibility that the cable lines to my apartment may have not been shielded well creating RF/radio frequency interference, which results in high jitter - so it, according to him is a physical issue - not sure.
I have an old samsung voice only airave - and this works perfect without changing anything...
Would love to get the 3g data back on the airvana and have this work.
This is a legit problem. Been dealing with it for about 4 months now. Started out where the everything works great after a power cycle. Then at some point the Nexus S 4G I had would stop working with the Airvana (the new Airave). All my calls in and out were blocked and other times my calls were incorrectly routed.
I was really weird because at times the Airvana would completely kill the radio on the Nexus. I would just have the signal bars with the little x over top. Other times I would roam on Verizon and no one was able to force me back to the Sprint Network.
I actually lost a some business due to my phone not receiving the calls.
However, as soon as I unplugged the Airvan everything went right back to normal.
My wife's Epic worked just fine as did the Hero, Evo and Evo 3D. Thats actually how I got the photon for free. I had just bought the Nexus outright and was not able to return it. My problems were so well documented that a manager called me one day and offered me an Evo 3D as a way of addressing the problem.
After 2 bad Evo 3D's they sent me the Photon. Everything worked well until last weekend. I had to kill the Airvana once again. My calls were getting blocked.
Apparently what has happened is that Sprint pushed an update to the Airvana and some customers will need to have the device reset on Sprints end. I tried resting it on my end and it's a no go. I just have had to much on my plate to call them again and deal with the scripted support.
Honestly, the radio in the Photon is way better then either of the Samsungs and even the Evo 3D. So it hasn't been a huge rush.
Hope this helps. Also thanks for writing this because I thought I was going crazy as Sprint claims to have never seen these problems before.
I even had a Sprint rep tell me he was going to "boost" the signal to my phone so I got better reception in my area.
It's definitely as I agree an airvana issue - as yourself - as soon as I turn off the airvana... everything works fine... or of out of the airvana network.
What was worse is that the trroubleshooting timing - when calling/testing with tech, it works... best was that they thought everything was great when they called to test incoming, A few minutes to wrap up, I asked if they could dial it once more... straight to voicemail I really wish it did get corrected
The 1st gen samsung hasn't given me any problems thus far which makes me wonder what the issue really is... I was given a replacement 2nd gen airvana because we thought the other airvana was going bad or malfunctioned somehow.
The airvana apparently has an "access menu" which I haven't looked at : the ip they gave me : 192.168.17.2 username : admin / password : admin (or blank). They said there weren't many things to change (I can't confirm this) from there ... i,e time zone/date
This ISP clean/flush looks interesting, but I don't know what that entails or how to convey the message to them to do it.
I lost a lot of calls which should have went through - I know that feeling. It's quite a bit of time to reconvey the issues over and over going through the same steps over and over (regardless of previous call log notes) - just hoping, that this time it will work....
Is it maybe a high jitter issue??
If your Jitter Rate is too high, it will NOT keep a constant VOIP call (that's what we are using with the Airwave, VOIP). I just tell TWC to Clean/FLush my line and they know what to do. You can also tell them to Reset your Modem. This all happens on Their end. The can Reset your Modem over their line.
same Issue
I had the same issue, i upgraded from the epic to the motorola photon, when i got home all my calls were blocked and i had no air rave coverage.*99 didnt go through. I went through the settings and did a manuel update to the latest motorola software to address the silent call issue. Then i logged into my sprint account online, and reconfigured the settings to my air rave(its the new air rave airvanna) After i restricted my airvanna air rave to only my cell phone number and my wifes, i turned off my phone and turned it on, and all my problems were solved. If anyone needs help finding the settings for your air rave, let me know, it took me some time to find it, i could help you locate it. It appears we all have indifferent issues with this phone. My problems been fixed since the 23rd of august. Still no issues today.
Right thanks - I had them "reset" and send a "refresh" signal to my modem - but that didn't do anything to the jitter unfortunately... still in the ~70ms range jitter. Is that what you mean then by "clean / flush" ?
Regarding the mention of restricting the your phone number on the website, yes this was a bit tricky to get to - I initially did use this, but removed my #.
I think my apartment complex has so many airvanas around because wherever I walk around to the outside, I am at times connected when I know it shouldn't...
Apparently - if anyone else comes to your residence that has a sprint connection, their sprint phones don't work - the old airave samsung was able to add multiple phone numbers in that situation. I forgot how long it took for the sprint network to accept the guests' phone #'s - but how much can we ask for?
I am not sure if you could add more "sprint" lines to the account if guests arrived with sprint phones to have it work...
Just got my Airave last night the thing is just disgusting! I love ti and couldn't ask for better. Got my own tower in my house. Still connected down the street too. Frickin sweet. No silent calls here, will respond with more use too.
-DJ
Related
Anyone been successful using their Airave with their Evo 3d?
I am successful it but requires (1) toggling roaming mode to Sprint only, (2) hard reset (remove battery) and (3) update PRL---EVERY TIME I want to get on Airave....worse, if I leave the Airave coverage, my data keeps working, but I can't make or receive phone calls--have to do ANOTHER Hard reset + PRL update. Since I have my 3VO in an Otterbox Defender case, it really makes the entire situation NOT WORTH IT...(Already been on tech support for 4+ hours on this issue...)
Oh and my wife's Samsung Restore won't even connect at ALL lol....
So has anyone been able to seamlessly enter/exit their airave coverage on the 3VO without any hassles?
Thanks in advance!
panamaniac said:
Anyone been successful using their Airave with their Evo 3d?
I am successful it but requires (1) toggling roaming mode to Sprint only, (2) hard reset (remove battery) and (3) update PRL---EVERY TIME I want to get on Airave....worse, if I leave the Airave coverage, my data keeps working, but I can't make or receive phone calls--have to do ANOTHER Hard reset + PRL update. Since I have my 3VO in an Otterbox Defender case, it really makes the entire situation NOT WORTH IT...(Already been on tech support for 4+ hours on this issue...)
Oh and my wife's Samsung Restore won't even connect at ALL lol....
So has anyone been able to seamlessly enter/exit their airave coverage on the 3VO without any hassles?
Thanks in advance!
Click to expand...
Click to collapse
As far as I can tell, my Evo 3d switches to/from the Airave just fine. Admittedly, I almost never talk on the phone. I don't know how well it's working.
What model of Airave do you have? I've got one of the originals.
Woah.....dude I'm jealous. Mine is a HubBub C1 600 RT...I'm assuming it's a fairly recent model as I just received it and it looked new...it's labeled "Airvana" as well. Also, you can tell if you're making your call on Airave or not by listening for a few extra tones at the beginning of an outgoing call, or by simply dialing *99 and it'll tell you if you're on the Airave network.
So maybe only the newer models are ****ed up with Android?? Maybe I should call and request an older model...
mine works the same way the evo4g did; if you start a call on the airrave, and leave the house/area, the call will probably drop off; if you start a call outside of airrave coverage, and them come into the house, you do NOT lose any calls..
I have the new airave
OK, so long story short, these units ARE working with Evo 3D/Android 2.3 etc..........
....this is so ****ing annoying. If it works for you all it should work for me. I have no idea why it isn't. I guess I'll just be patient....or maybe I should ask them to send me another unit, hmm....
panamaniac said:
Woah.....dude I'm jealous. Mine is a HubBub C1 600 RT...I'm assuming it's a fairly recent model as I just received it and it looked new...it's labeled "Airvana" as well. Also, you can tell if you're making your call on Airave or not by listening for a few extra tones at the beginning of an outgoing call, or by simply dialing *99 and it'll tell you if you're on the Airave network.
So maybe only the newer models are ****ed up with Android?? Maybe I should call and request an older model...
Click to expand...
Click to collapse
I know I can tell if I am or not, I just don't know if I have used the phone when I was at home or not.
xenx said:
I know I can tell if I am or not, I just don't know if I have used the phone when I was at home or not.
Click to expand...
Click to collapse
Ah gotcha. Well even if it dropped calls as I was leaving or entering the coverage area that would be fine...it's the hard reboot + prl update that's killing me...
I think you have a bad unit...either the phone or the airvana...I am running great with mine, and don't drop calls coming or going. 3G works great (when I'm not using my wifi network) and I am showing full bars for service. I would call sprint and have them resolve this, something needs to be replaced.
Mine works in and out. Just mine though. Everyone else here connects fine. (2 evo 3ds & 3 evos)
Sent From My HTC Evo 3D Using Tapatalk On The Now Network From Sprint!
We just got an airrave this week and it works fine with me Evo 3d no need even to power off.
Mine works fine. But I only have the original one.
Mine is maybe a few years old. Works fine for me, same as evo 4g.
Mine has never been able to acquire the airave when I arrive home. From what I read here that is not normal?
Sent from my PG86100 using Tapatalk
my 3D works fine with the my air rave unit. I never did anything, it just worked as soon as it was activated.
panamaniac said:
OK, so long story short, these units ARE working with Evo 3D/Android 2.3 etc..........
....this is so ****ing annoying. If it works for you all it should work for me. I have no idea why it isn't. I guess I'll just be patient....or maybe I should ask them to send me another unit, hmm....
Click to expand...
Click to collapse
I had one of the first Airvana's when they came out. It wouldn't work with my 3D for some reason. Sprint tech support shipped me a new one and it works perfectly, I don't know if I had a firmware issue or something, but the new one works perfectly.
I've had my airwave by sprint since the samsung instincts came out and never had a problem with it unless the power or cable went out...keep in mind that ONLY cdma phones will work with it,a broadband phone like the renagade 950(worst phone ever made anyway)won't work....maybe your unit is bad,it also has to be activated,it costs $4.95 amonth but well worth it....hope this helps alittle
hope mine isn't a bad apple when it arrives spent like my whole day off last fridayon phone and in corporate store with various sprint agents *****ing cause they gave me a run around about getting it for free as i lost all my reception once i switched from evo4g to the evo 3d in my apartment .You have to be a ***** but they eventually said they would ship me mine... waiting patiently for it to arrive atm
if i at least received my text messages in a timely fashion as i did on my evo and such in apartment i wouldn't care but the evo3d has 3 bars less the the evo4g did meaning no bars inside so i had to ask for one as i wasn't accepting the switch back to evo4g they suggested
and was very surprised they were so hard to work with they usually are my favorite reps to deal with tbh
i had 4 people i had to talk too.. they even gave the corporate rep the run around when in doubt demand a manager after u nicely ask for the employee number that always seems to get it done
spyngamerman said:
hope mine isn't a bad apple when it arrives spent like my whole day off last fridayon phone and in corporate store with various sprint agents *****ing cause they gave me a run around about getting it for free as i lost all my reception once i switched from evo4g to the evo 3d in my apartment .You have to be a ***** but they eventually said they would ship me mine... waiting patiently for it to arrive atm
if i at least received my text messages in a timely fashion as i did on my evo and such in apartment i wouldn't care but the evo3d has 3 bars less the the evo4g did meaning no bars inside so i ahd to ask for one as i wasnt accepting the switch back to evo4g they suggested
side not was very surprised they were so hard to work with they usually are my favorite reps to deal with tbh
i had 4 people i had to talk to they even gave the corporate rep the run around when in doubt demand a manager after u nicely ask for the employee number that alwasy seems to get it done
Click to expand...
Click to collapse
I hope the Airave helps you too--but have you considered that your phone is bad? I don't think I've heard widespread reports of 3D being worse reception than the 4G...
Also, there are a few semi-hacks (using CDMA workshop, QPST, etc) that can help speed up your internet or put you on roaming to better towers----check out the development section
More thoughts
So I just got off the phone with customer support; I was told to reset it one more time and see if that helps; if not, to call back in and they'd send a replacement.
To recap, the issues I've been having are:
1) Evo 3D must have PRL update every time I come home to find the airave
2) Airave only gives 5 bars if I'm 5 feet away. 20 feet away + a wall = 2 bars again!
3) I've never successfully transferred a call either into or out of Airave--if I leave the house the phone cuts off 100% of the time
4) Wife's Samsung Restore has never been able to connect to Airave at all
All these stack up to my thinking it's the unit itself--especially since others have said their unit works fine w/ the Evo.
Questions:
1) Has anyone else reset their unit? Did the lights or anything change, because mine didn't.
2) Has anyone noticed a difference (Either in wifi speed or airave performance) between plugging airave into your wireless router as opposed to directly in your modem (w/ wireless connected to airave)?
Thanks for any help. I'm hoping my discussion here will help others trying to navigate the same bull****.
panamaniac said:
So I just got off the phone with customer support; I was told to reset it one more time and see if that helps; if not, to call back in and they'd send a replacement.
To recap, the issues I've been having are:
1) Evo 3D must have PRL update every time I come home to find the airave
2) Airave only gives 5 bars if I'm 5 feet away. 20 feet away + a wall = 2 bars again!
3) I've never successfully transferred a call either into or out of Airave--if I leave the house the phone cuts off 100% of the time
4) Wife's Samsung Restore has never been able to connect to Airave at all
All these stack up to my thinking it's the unit itself--especially since others have said their unit works fine w/ the Evo.
Questions:
1) Has anyone else reset their unit? Did the lights or anything change, because mine didn't.
2) Has anyone noticed a difference (Either in wifi speed or airave performance) between plugging airave into your wireless router as opposed to directly in your modem (w/ wireless connected to airave)?
Thanks for any help. I'm hoping my discussion here will help others trying to navigate the same bull****.
Click to expand...
Click to collapse
comcast here 50mbps i pay for
Modem>Airave>airport extreme base station> speedtest at 40mbps
Modem>Airport extreme base station>speedest 55mbps
nothign was uplaodign downloading on the network at the time
what they told me to do wasnt needed but added below for reference
Apple Airport Extreme
The airport extreme router does not have a DMZ instead you would set up for default host
1. Go into the Macintosh HD
2. Go to Applications>Utilities and select Airport Utility
3. Select Manual Setup.
4. Go to Advanced>Logs and Statistics>DHCP Clients and verify the IP address for the AIRAVE.
5. Go to Internet>NAT, check the box for ?Enable default host at? and place the IP address of the AIRAVE in that box.
Hit Update and powercycle the base station.
To ensure authorized access to your Sprint Nextel account information, please log on Sprint.com to create a personal PIN and a Security question & answer. Access will be provided to your account only with the PIN or Security question/answer you set up.
it works amazing with evo3d no prl updates needed havent tried transferrign calls into out of airave have no need myself just need my texts and calls at home i dotn call alot but have to be handy if there is any
model airvana 2
can confirm in basement 5-10 ft away from ti where i wanted it 5 bars
main fl (1st fl) i flr between it 2-3 bars 2nd fl 1-2 bars and i did set it for longe range in preferences on the sprint online portal
review amazing i don't need it in my backyard etc i have super fast wifi for data emails etc just needed signal for emergency calls or texts when inside basement(garden apt) so for me 100% win
hope this helps you guys in any decisions your making any questions pm me ;D
Thanks for such a thorough response!!!
Does your Evo 3D have Google Voice?
Mine does, so that texts/voicemails go thru GV; but it's still my Sprint cell # being used.
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
I just got my phone yesterday and noticed it today at work. With my og EVO I would consistantly get 3 bars at work and with the EVO 4g LTE I am getting 0-1 bar and roaming a lot which is killing my battery as well. Is the antenna is this EVO not as strong as the og EVO? This is a pretty big problem because I use my phone all the time at work. Iv tried updating my profile and prl and have done a couple resets. I don't want to return this phone but I may have to
massiveian said:
I just got my phone yesterday and noticed it today at work. With my og EVO I would consistantly get 3 bars at work and with the EVO 4g LTE I am getting 0-1 bar and roaming a lot which is killing my battery as well. Is the antenna is this EVO not as strong as the og EVO? This is a pretty big problem because I use my phone all the time at work. Iv tried updating my profile and prl and have done a couple resets. I don't want to return this phone but I may have to
Click to expand...
Click to collapse
No idea how it compares to og Evo, I have since had 2 other phones plus this one.
But I wouldn't call the reception weak.
You can try and do what I do - force roaming with an app like Roam Control. This way you may have a better signal and good battery life.
For me, the signal strength is pretty much exactly like my Original Evo. The wireless actually working on the other hand is not.
My signal is aweful compared to my og EVO. Right now my signal is -105dbm
Strange. My signal is 2-3 bars better than my OG...
I'm having issues with 3g staying connected. I'll lose it turn the radios off and turn back on. It days connecting that's it. I have to reboot to get data working. Updated profile and prl but wats odd is that it always updates and never tells me that I have the recent prl. Any ideas? It's really pissing me off!
I thought it was the weather but yea. My og seems to pick up signal in remote places better.
Sent from my EVO using xda premium
Yes it is a known fact that the antennas in the new EVO are less efficient than the original EVO. Someone compared the FCC docs but I don't remember the difference. I think it was 2db difference.
Sent from my C64 w/Epyx FastLoad cartridge
digiblur said:
Yes it is a known fact that the antennas in the new EVO are less efficient than the original EVO. Someone compared the FCC docs but I don't remember the difference. I think it was 2db difference.
Sent from my C64 w/Epyx FastLoad cartridge
Click to expand...
Click to collapse
Thanks for the info. Looks like ill be returning my EVO today sprints coverage where I work isnt the greatest to begin with and with a weaker antenna makes the phone almost unusable. Come on HTC and sprint, if your going to charge 200 for this phone at least put a decent antenna in it so I can do the basics like calling and emails.
I'll be sitting in one spot and my 3g will drop and the. Come back . It's kind of annoying
Mine was having problems roaming to other towers as well but I went in and changed the preferred network mode from LTE/CDMA to CDMA only and it's much better.
Took me forever to find where it was located: Settings -> Mobile network -> Network mode
Thought that hitting mobile network would just toggle it on/off but if you don't hit the on/off button it puts you into a submenu with more options.
The Wifi antenna seems much better but the mobile antenna seems not quite as good to me. Once I changed it CDMA only it's comparable to my OG Evo.
i'm having the same issues, I loose 3G connections, I have very low signal strength and it is killing my battery..
Ya ive seen a few people with this same issue. it seems like its only in places where i have a weak sprint signal is when the Evo 4g is worse than the OG.
Right now I am sitting at home and the OG evo is -84 dBm and the Evo 4g LTE is -79 dBm so the 4g LTE is actually getting a better signal than the OG.
Im going back to work later and im going to see what the numbers look like there. But on the 4g LTE i was barely able to get a 3g signal at work but the OG evo always had one.
internet/phone sig are different; color of switch
I wonder where you are located OP. We called Sprint and they keep telling us that they are "repairing a tower" near us in Mass.
Two additional notes. First, our internet/3G seems to be much faster since the upgrade from OG to this device. Ookla confirmed this too, about 3-4x faster download speed, 2x faster upload (about 800+ each). However, we have two devices and neither of them can phone anymore! Sprint even drops our text sms sometimes. We are thinking of returning the devices since Sprint has told us three times (one week ago, 3 days ago, and today) that they are "repairing a tower" and always changing the date (now to June 8).
The other thing is that one of the devices, in settings> shows whatever wireless/network is toggled on with red switch, and the other device shows the toggled on with green switch.
Does anyone else have better internet and no phone?
Does anyone else have red switch? It seems logical the "on" switch should be green.
Note: It doesn't make sense to me that I still get 3-4 bars on my old Evo (which was obviously deactivated) and it calls out to a "sorry no service" message loud and clear, but my new Evo can't even reliably send a text much less make a phone call.
Same problem here but mine is weird. I will have full bars and out of nowhere, I drop to 1-2 and it goes into roaming, except even though it's "roaming" I have no data or voice (yes I enabled roaming voice and data). It will stay like that from 1-8 seconds and then go back to Sprint's service. Also, if I tried to send a text during that time, it will fail and if I was getting a call it wouldn't show for 30 to an hour later.
What's weird is that my girlfriends Evo LTE was sitting right next to mine and had full bars all the time with no problem. I am thinking at least mine is a hardware problem. I'll monitor mine for another day and then take it in if the problem stays.
Mine helped switching to cdma only.
Sent from my EVO using XDA
ptrd said:
Mine helped switching to cdma only.
Sent from my EVO using XDA
Click to expand...
Click to collapse
I've been doing that for a couple days and just yesterday it started dropping 3g for no reason again... Cell is just fine everywhere, but i called sprint and they said that there were tower outages until June1st. I'm sorry but i could've sworn today is the 4th? And i guess there is no more tech support department? Because I've called twice and they won't transfer me. Grrr
Sent from my Viper tuned ltEVO
So i was able to do some testing and found the Evo 4g LTE to be about 10 dBm less than the OG Evo in almost every place i tested them. Also sitting in my house about a quarter mile from a tower my 3g speed on speedtest.net was 97kbps down and 51kbps up with a 255 ping!!!!!
These speeds are not acceptable even in 1x let alone 3g.
I am trying everything not to return this phone but these kind of issues are so disappointing. I never had issues like this with my evo when it first came out :/
How I got my signal fixed
Racer Of All said:
Same problem here but mine is weird. I will have full bars and out of nowhere, I drop to 1-2 and it goes into roaming, except even though it's "roaming" I have no data or voice (yes I enabled roaming voice and data). It will stay like that from 1-8 seconds and then go back to Sprint's service. Also, if I tried to send a text during that time, it will fail and if I was getting a call it wouldn't show for 30 to an hour later.
What's weird is that my girlfriends Evo LTE was sitting right next to mine and had full bars all the time with no problem. I am thinking at least mine is a hardware problem. I'll monitor mine for another day and then take it in if the problem stays.
Click to expand...
Click to collapse
My problem was so bad - I was missing almost every incoming call, but instantly get a voicemail notification. Texts would come in once or twice a day - in large groups. After my phone working fine for 4-5 days I thought for sure, hardware problem. I hadnt rooted, reset to factory, update prl/profile (Through update and *2) etc etc .... no luck
Call and talked with CSR and techs etc for 3 days or so, with no luck. So I take it into my local repair shop - the lady took maybe 15 minutes with my phone, and told me something got hung up initially with the provisions. (Even though it worked fine for days)
So she reflashed software/reprovisioned my phone and its been golden since. Seems that "reactivating" the phone did the trick!
Traceamount said:
My problem was so bad - I was missing almost every incoming call, but instantly get a voicemail notification. Texts would come in once or twice a day - in large groups. After my phone working fine for 4-5 days I thought for sure, hardware problem. I hadnt rooted, reset to factory, update prl/profile (Through update and *2) etc etc .... no luck
Call and talked with CSR and techs etc for 3 days or so, with no luck. So I take it into my local repair shop - the lady took maybe 15 minutes with my phone, and told me something got hung up initially with the provisions. (Even though it worked fine for days)
So she reflashed/reprovisioned my phone and its been golden since. Seems that "reactivating" the phone did the trick!
Click to expand...
Click to collapse
Any idea if this can be done without going to a tech shop? I am often getting voicemails with no call. I have an Airave on the way because of this issue, but I'm not 100% sure that's the problem.
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
wuestsider said:
I don't know if anyone else is having this issue, but it appears I am not receiving some calls and/or receiving text late or not at all. I wondering if setting the Roam setting to "Sprint Only" or "Automatic" makes a difference. This seems to be an off and on issue. Also it is starting to get on my nerves when I get text VMs atleast 3 hours after the call was made to me (keep in mind my phone never rang during those calls).
Anybody have any solutions, besides throwing this cool "buggy ass" phone against the wall?
This is a nice phone but it definitely has some bugs to be worked out. Or is all the problems related to Sprint's F'd up signals? My wife has the EVO3D and has none of these issues... wtf.
WUESTSIDER X!
Sent from my EVOLTE using xda premium
Click to expand...
Click to collapse
I have the same problem and I called Sprint and they told me they were having issues everywhere they are doing Network Vision upgrades cuz of towers being taken offline for the changes so you may be getting some of that
Sent from my Transformer Prime TF201 using Tapatalk 2
kc8emd said:
I am also having the exact same problem. I have tried playing with all the mobile settings and updating prl without success. This issue is intermitent. Also, I am periodically getting the unable to detect time/timezone message.
I am about to call Sprint, but was hoping to find a solution here. Please let me know what you find out.
Click to expand...
Click to collapse
I have researched the issue and it appears this issue is not uncommon. There is already an established post started for this issue, titled; "Anyone else having reception/signal issues?" Right now it appears one the ways to fix this issue is having Sprint re-provisioning your phone. Some have claimed this has helped.
I am planning on doing this myself sometime today.
But it does seem to be a Sprint conectivity issue and/or an issue with the phones antenna.
So I called Sprint and they had me reactivate, but signal still seemed to be a problem as it still roams. They recommended I take it in and get it replaced. So that is what I am going to do as I am just under the 14 day period.
not receiving calls
are you guys still having the same issue or have a work around?
I'm also not getting calls and when I try to make calls, I receive text messages that was sent in the past. I tried to contact customer support but all they've done was have me update profile and restart the phone. This is getting ridiculous specially missing some important calls.
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
I have been missing lots of calls the lastbfew days, and even wasnable to replicate the issue at my house. If my wife's phone calls mine, it will ring until voicemail on her end,and I get nothing on mine unless I leave a voicemail. I have steady, if not great signal on both (100ish DB).this is only the case for incoming calls, as I can always call out from home with no problems.
I tried that scenario a coupl dozen times, and got through 4 times.
I found two workarounds so far that seem to work consistently. (Both from other threads, can't take credit for finding them, but I did test them extensively. )
1. If I am on another call, I will get the incoming call everytime. I just dial voicemail and have someone call me to test. Without fail, the call center through.
2. Turning GPS and all location services on under settings -location. Strangely enough,all of my dozen test calls have gone through after turning GPS location on. Turning it off brought the usual 20% call success rate back.
Odd to say the least...
PsiPhiDan said:
Complain and get a free Airave. Then you'll have perfect call quality and 5 bars everywhere in your house. Done.
Sent from my EVO using XDA
Click to expand...
Click to collapse
It isn't a signal issue, the phones just don't ring. I have this issue and have full bars when attempted calls do not come into the EVO LTE. I can make calls out fine, just no received calls. Also to make this a more peculiar issue, I go down the highway a couple miles and it works fine.
I have called Sprint and followed a blog on sprint.com http://sprint.r.delivery.net/r/c/r?2.1.GT.2Z2.1hiUnF.DfhoXq..N.1QNCs.4RAa.bW89MQ__DObeFTE0 where others have the same issue, even in the same town. Sprint has followed up with no issue and ticket closed. It is currently open again..
My girlfriend broke up with me over theses missed text messages
and i missed important calls. I called sprint he had me turn off the phone while they refreshed it. Working ok so far i will say this i unrooted my phone and when i woke up i had 48 text messages from the previous week and eight voice mails from three days ago, i wonder if everyone with this problem was rooted as well.
Sent from my EVO using XDA Premium App
I had the same problem with me evo 4g and evo 3d...
I had same problem. Only way to get texts or calls was to call my voice mail. Sprint started a ticket, but since I was within my 14 days I exchanged the phone. Good thing I did cause Sprint closed the ticket on me telling me it was due to system upgrades. But it was not the network at all. As soon as they activated my new phone everything worked perfect. It was the phone the whole time.
Sent from my Transformer TF101 using xda premium
Try This...
I have an epic4g touch and this is the only "Band aid" that has stopped me from smashing my phone!
What I would recommend doing is using Google voice as your voicemail provider. Go to the options menu on the website and have it send you an email when you miss a call.
Google voice will always log the call even if your phone does not ring. For somebody like me who uses this phone for work, it definitely helps. You may miss the call but you will at least know that you missed the call and you can call them back.
It has saved me many times!
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
When you say great 3g/4g, you mean wimax? No lte out. I get bad reception in my house and a few other areas, but so do all sprint phones. Weird that it's just affecting you.
Also, I've heard many people say sprint is giving them a free airrave, but then still get a monthly charge for that. Maybe it's changed but double check that.
Sent from my LTEvo
Yea I meant wimax when I had the galaxy s2...and yea I'll definitely keep an eye out for that...I asked the person on the phone 3 different times if there would be anything added to my monthly bill or a one time fee and she said no b/c I didn't even request for one, I was simply just trying to find out if something was going on with the tower since we narrowed it down to the 1x network which wasn't working on my phone at the tower I was connected to...and randomly I get transferred and she says we will be sending you one...so I definitely didn't say no
painkillaz said:
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
Click to expand...
Click to collapse
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network. It took me nearly a month to get mine fixed (in store, online,and by phone repeatedly) and when I finally got a hold of someone who understood my problem it was fixed in 10 minutes.
Crowordove said:
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network
Click to expand...
Click to collapse
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Crowordove said:
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Click to expand...
Click to collapse
Thanks, yea I'll give it a try...and I've had it probably for at least a year...I'm not a 100% sure but I feel as if I activated it for the first time when I had my Evo 4g.