Screen hiccups and Wifi degradation - Asus Eee Pad Transformer Prime

When a new screen comes up on my Prime (like swiping homescreens or opening a new app) the display shifts up then down for a couple seconds. On top of that, I have noticed significantly reduced Wifi speeds and connectivity (new to the Prime). I get about 1.4mbps down then on my SGS3 i get about 18mbps down (not testing at same time, sequentially).
I called Asus support and they said to do a hard reset even though this is obviously a hardware issue. This will be my third Prime in seven months. The RMA will just give me another prime instead of a permanent long term fix (plastic backing) since I dont really mind the screen shift too much.

camelontherun said:
When a new screen comes up on my Prime (like swiping homescreens or opening a new app) the display shifts up then down for a couple seconds. On top of that, I have noticed significantly reduced Wifi speeds and connectivity (new to the Prime). I get about 1.4mbps down then on my SGS3 i get about 18mbps down (not testing at same time, sequentially).
I called Asus support and they said to do a hard reset even though this is obviously a hardware issue. This will be my third Prime in seven months. The RMA will just give me another prime instead of a permanent long term fix (plastic backing) since I dont really mind the screen shift too much.
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Click to collapse
lol, seems they are wiiling to use all their money to give you new,still defective primes than giving you an infinity...

I just spoke with Tien via email and essentially...
Although the current Support Ticket with Asus will result in me getting my fourth RMA, Tien has stated that until a unit is pushed through the process 3-4 times, they will not consider other options like replacement.
I am unwilling to wait for a total RMA/Support cycle of 7-8 times with Asus.

Related

my 2 cents regarding problems with the prime

well, i am not sure what to do.
i have sn: BCOKAS005XXX, and i am exhibiting some of the issues. GPS was non-existent before the ICS update. it seems that it improved a little bit with ICS as it picks up 1 or 2 satellites without wifi, but nothing to work with. my samsung galaxy s 4g gets 10 satellites within 2 seconds using GPS TEST.
had a bunch of issues after ICS upgrade with sluggishness and touchscreen lag until i did a factory reset. i do not see a way of clearing the cache as when i do VOL-DOWN and POWER gives me the option to reset using VOL-UP. if i do that, i get sort of the the android with the gear rotating for a couple of seconds and then i get an exclamation mark in a big orange triangle above the android and nothing happens. i have to power down from the button. i am not sure what that is all about. maybe somebody has an idea. by the way, it seems the touchscreen lag improved (still happening sometimes)
wifi still seems crappy. it works, but very slow. i have it sitting next to my computer and i get around 30mb while my computer gets 350mb. i am not sure why the wifi is slow in this tablet. didn't check it on my phone to see what i get. i have only supperficially looked at the bluetooth interfering with wifi issue, as i ran a speedtest with the bluetooth off and with the bluetooth on and does not seem to affect wifi, but i did not have anything connected through bluetooth.
decisions, decisions. i think i have until tomorrow to return it. hope someone can help me with my decision.
so, no inputs?
I hope not......... farrk these threads are getting boring!
I don't know where to begin to test GPS.
Yeah despite weeks of seeing some of you folks make thread about it, I never bothered to check when I got my Prime.
I did come across the Bluetooth paired + streaming over Wifi issue. I can deal with it because it's not so bad since ICS update, crap to marginal quality is better than no stream, which is what I got before the OS update. I'll have to stop pairing BT to obtain high and optimum quality from Netflix steaming though. But oh well.
I can live with it, primarily because the TFP is soon to be on the rare block as the only tablet made of metal, and with ASUS quickly trying to replace it with that ugly plastic TF700T.
I rather deal with the minor pain than to depart from my device so quickly.
I seem to be 1 of the lucky ones with no problem except GPS. If you NEED GPS then this tablet is not for you, or if you can wait few months you'll find some nice tablets. I have few issues but nothing that bothers me. I had a choice ipad2 vs this.... although I think ipad is better (ipad1 owner still) I love the android UI. Mine is not lagging only once in a while... if your freezing all the time exchange it or wait a month...
Seems like your going into recovery mode there with the Vol & power button....here's what you do to wipe....press down VOL- first then POWER for couple seconds (simultaneously) then when you see the writings appear let go then you should be on a screen with Android bot/data wipe box thingy...at this screen press VOL- then press VOL+...wipe should begin....
Return that *****!
Personally I emailed ASUS and told them they have 9 days to either fix my wifi/backplate or I am returning. Plain and simple it does not work in my Apt (wifi) the router is right outside my door and it is a small apt (probably under 500sqft). The building provides Wifi as part of the rent and well it sucks my computer can 10mb/s down and 15 up (I know pitiful). My TFP can connect and get 500kbs in the living room about 15ft from router with a door in the way and drops the signal about every 2mins and in my bedroom about 30ft away with another wall away from the router (2 walls total) I cant even see the ****ing router on my TFP. That performance is bull**** for $600. If they dont fix it I dont want it. I need wifi plain and simple and I am not getting it.
If you are in a similar situation I say return it!
Oh and sorry for the piss poor grammar I am slightly inebriated
Return it while you can, unless you can afford to use it as a paperweight when you get the next droid tablet.

Prime RMA for screen issues

Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
kevinb77 said:
Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
Click to expand...
Click to collapse
Starting to wonder where ASUS got all their parts quality control seems non existent good luck.
I'm not impressed with the screen on these at all. Yours may not really be a screen issue but more of a connector issue though.
I just returned my second one today. My first had stuck pixels and my second has a weird backlight issue...it looked like if you held a white Christmas light directly behind a sheet of white paper. I keep going back and forth in my head trying to decide how many times i want to go through this.
It isn't as easy as simply waiting for the t700 either. It isn't like asus is going to change their quality control for one tablet and not another. It is kind of funny when people say they are waiting for another asus product due to qc of this tablet. It really is a gamble with each of these.

Anyone that bought a prime from Bestbuy that has no issues?

It seems that all the primes that I have tested from Bestbuy (4 primes and counting) have no satellite locks and only decent wifi. Please only post if you have received a good tablet with no issues from them.
I have purchased two of them from Best Buy, one I received on the 22nd and the other I purchased it two days ago from my local best buy, the first and only one they have received My first one is "perfect", but my 2nd one has two hardly noticeable screen bleeds which are only really distinguishable if you know were to look (bottom left corner under the return arrow and the recent app button) and one would only spot them during the boot up screen. They are both able to acquire a GPS lock, even indoors but once I move it the connection is lost, outside I can walk and it stays connected for the most part; however, I have not really tested the GPS function while driving (I will try it today... if I remember too but I don't have much hope for it which is why I purchased the $5 GPS workaround). They both get good wifi, by this I mean that anywhere my phone (HD7) is in range so are my primes if my phone is out of range so are my primes and they both get about the same speed. No freezing issues... ok the stock web browser does freeze but rarely maybe once every other day or so and most of the time I just hit wait and it comes back to live. Over all I love my primes/prime my first one is busted until Asus unlocks the boot loader, I just hope its before my 45 days are up or I will be stuck with 2 primes
It took both my primes about a good 5min to get a GPS lock with wifi outside, could not get either one to even see a satellite indoors before getting a lock outside. I originally tried to acquire a GPS lock without wifi outside on my 1st prime but gave up after 5 min. I also tried it with my 2nd one but no luck; although it did see around 5-7 satellites after the first 3min and up to 9 satellites at one point but after 10min and no lock I turned on the wifi and got a lock with in a minute. After that I was able to get a lock indoors with in 3-5 min
Bought from best buy december 23, no problems at all.
Sent from my Galaxy S2
I bought both the TFP and keyboard dock from them. Neither of them has any issues.
Sent from my Transformer Prime TF201 using XDA Premium App
mine has been fine too
Sent from my SPH-D710 using Tapatalk
No problems with mine.
None of the common problems
I got mine from BB.com about 2 weeks ago. The device was working 100% fine. GPS was solid, WIFI was great. There was a tiny bit of screen leak in the lower corners, but nothing that I could not live with.
The "un-common" problem occurred when I got my dock...also from BB.com. When I inserted the tablet into the dock the screen would white out, almost like it had its brightness turned up to 1000. I was also able to replicate the problem out of the dock by placing minor pressure at the center of the bottom bezel near the charging port. I have RMA'd it and just put it on a UPS truck today. I will let everyone know how I make out.
Bought mine from Best Buy. Outside of the GPS issue mine is great. WiFi seems fine...on par with my phone/laptop, so no complaints.
Bought mine no wifi,no gps issue,but a tiny bit of screen bleed, but i can live with that. Got my keyboard but i returned it., dont really need one
Proud owner of Transformer Prime TF201
Received mine yesterday from BB online... not problems as of yet. Haven't had the chance to fully test the GPS. I've looked closely and can't find any dead pixels or screen bleed. No creaks in the chassis, and on wifi at home was getting 18mbit down, 5 up (which is about right, I pay for 20mbit down 5mbit up)
No issues here, it has worked great
Aside from some very minor light bleeding on the right side of the screen, no problems at all.
No issues with mine. I did think that the prime was a tad slower browsing the internet than the OG transformer, but seems to have been cleared after the updates.
...but the OG transformer was running Revolver, oc'd...
Mine is fine.
Tablet & dock from BB.com.
Sent from my Transformer Prime TF201 using Tapatalk
Good to hear. Im going on my third next week from Bestbuy, I thought since they havent had any instock, all the stock in the warehouse for OMS orders are from the same batch. So there is still hope.
Just out of curiosity why are you asking if BB ones are good or not since they all come from asus directly? I'd would worry more about first batch vs 2nd batch.
I got one from BB.com around Jan 12. The screen seems good, no bleed or dead pixels, bt/wifi speed drop seems to be in line with what would be expected, and GPS performs as expected. GPS is not great but does get a lock, though it loses the lock when driving.
I'm not sure about the WIFI performance though. It is fast when signal is strong but when I get near the edge of its range it drops out dramatically faster than either my phone or my old viewsonic gtablet. The TFP gets <1mbps while the gtab still gets >10mbps. Does this sound in line with what other users are getting, or would a replacement possibly fix the issue? The signal strength according to WIFI Analyser is about the same from all three devices when doing the test. If this is the expected performance I'll be returning it to wait for the TF700 later this year. I'd rather get one that works well now though, as it is a great device and I could care less about the higher res screen and camera.
I, no issues form my BB purchase, aside from the weak gps obviously.
Bought mine from best buy before the new year and have had absolutely no issues at all. Wifi has been great (picks up college wifi which at my school has a history of being ****ty). Gps I only tested once, which was the same day I got it, and it never completely connected. Keep in mind that was indoors. I never would use GPS on my tablet so idc. But besides that no screen bleeding or tearing. Got the dock as well and must say I love this tablet. Much faster and not even comparable build quality to my old Gtab 10.1. My only complaint is I wish the micro SD card slot was actually built so it could hold a micro SD card all the time, but oh well I'm happy
Sent from my HTC EVO 3D using xda premium
I did until I bricked it
Purchased another Prime from Micro Center yesterday. I'm not sure yet it's as responsive as the one I had from BB.

WIFI/GPS Issue - how bad?

In the market looking to buy a 2nd tab in the family.
Seen a lot of offers for used TF201 (some with dock) for the same price as a new TF300...
What do you guys recommend to get, is the WiFi signal issue present in all TF201s and if yes, is it that bad? Or should i just get a new TF300 and forget about TF201?
Does the GPS dongle improve also WiFi signal (indirectly i suppose)?
What advantages does TF201 have over TF300 that should make me choose it over the latter for the same price (or even less)?
Thanks!
I have a C3 serial and it's pretty good.. I think the later versions were better.
But you will get a whole load of people post that the TF701 is better. SDCard fits, Wi-Fi signal is stronger, GPS get's location quicker..
sjrixon said:
I have a C3 serial and it's pretty good.. I think the later versions were better.
But you will get a whole load of people post that the TF701 is better. SDCard fits, Wi-Fi signal is stronger, GPS get's location quicker..
Click to expand...
Click to collapse
TF700 is a different story with a different price, at least in Europe
In scope of this thread is an used TF201 vs a new TF300
There's no denying the TF201 has been plagued with support issues. I returned my first one for WiFi problems. My second one the WiFi is fine. I stream movies on it regularly with no issues whatsoever, for example. GPS has been very bad on both without the dongle.
If you get it from a place that'll take a return/exchange it's a good buy, if not though, I'd recommend looking at other options. It's a great device when you get a good one only caveat that is even for a good one, if you are buying specifically for a lot of GPS stuff don't bother.
zerozoneice said:
Does the GPS dongle improve also WiFi signal (indirectly i suppose)?
Click to expand...
Click to collapse
Dongle does nothing to help with WiFi signal. Strictly to help GPS.
GPS is unusable and is not an official feature anymore. Wifi works fine, however max throughput speed is not great, it's fine for streaming video's.
I think it's a great tablet _and_ the screen is great, very good outdoor use. The TF300 does not have this.
Personally.. my wifi was ok, GPS no good but the non-responding apps & powering off while sleeping were deal breakers for me.. I'd stay away from it especially used and unable to return. Luckly someone here found Best Buy willing to take the Primes back under manufacturer defect and I was lucky enough to have that happen for me. Delivering a TF700 tomorrow.
Just a few of my screenshot issues.. if ya want more I'd be more than happy to send them to you.. http://forum.xda-developers.com/showthread.php?t=1765997
Stay away. Stay far away.
nyijedi said:
Stay away. Stay far away.
Click to expand...
Click to collapse
you guys are scaring me
thing is i found a TF201 32GB with Dock, GPS dongle and case for less than a new TF300...guy says it's a C10 serial and has no wifi issues...
is there a serial# tracker that can verify if there is a wifi problem? were only few batches affected or it's a general build issue.
i got a TF300 today and playing with it but i can return it within 24h if there's something wrong with it...
I had a C1 Prime that I bought in Feb and exchanged for a 700 this past Friday. Wifi by itself was fine for the most part, but when I turned the B/T on using at the same time bandwidth plummeted (20 megs to about 2megs down), known issue.. my opinion I'd skip it for the 300, at least you know you wont have wifi/gps issues with it
zerozoneice said:
you guys are scaring me
thing is i found a TF201 32GB with Dock, GPS dongle and case for less than a new TF300...guy says it's a C10 serial and has no wifi issues...
is there a serial# tracker that can verify if there is a wifi problem? were only few batches affected or it's a general build issue.
i got a TF300 today and playing with it but i can return it within 24h if there's something wrong with it...
Click to expand...
Click to collapse
Wifi works fine on my Prime. Don't read into everything you see on the forums too much. People like to blow things way out of proportion and make big deals out of nothing. They will make it sound like wifi doesn't work at all on the Prime and/or will complain that the signal drops off when they are outside their house 50 ft away, or that they only get 2 bars while their laptop gets 3 when in the same location. It's all bs; wifi is completely normal on the Prime. As for those that do have legitimate issues (very few from what I have seen) they are in the minority and should be contacting ASUS for RMA.
GPS on the other hand is not a supported built-in feature so don't expect it to work out of the box without the GPS dongle.
jordache16 said:
It's all bs; wifi is completely normal on the Prime. As for those that do have legitimate issues (very few from what I have seen) they are in the minority and should be contacting ASUS for RMA.
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Click to collapse
LOL, be glad you got a Prime then that supposedly works 100%.
There are plenty of people here including myself who will disagree with you, and I'm no noob by anymeans, my router (Linksys E3000 "High Performance") is less than 5 feet away from me here buddy Its been reiterated over and over the metal backplate is a signal killer. I can't express how happy I was when Best Buy took the thing back.
jordache16 said:
Wifi works fine on my Prime. Don't read into everything you see on the forums too much. People like to blow things way out of proportion and make big deals out of nothing. They will make it sound like wifi doesn't work at all on the Prime and/or will complain that the signal drops off when they are outside their house 50 ft away, or that they only get 2 bars while their laptop gets 3 when in the same location. It's all bs; wifi is completely normal on the Prime. As for those that do have legitimate issues (very few from what I have seen) they are in the minority and should be contacting ASUS for RMA.
GPS on the other hand is not a supported built-in feature so don't expect it to work out of the box without the GPS dongle.
Click to expand...
Click to collapse
WiFi technically "works," but works like crap compared to other devices. This is not really debateable. I've tested my Prime on the same network in the same spot next to a Galaxy Nexus, iPad 1, and Nexus 7. Once you move a few feet away from the router (not exaggerating - a few feet), the Prime drops speed at a ridiculous rate. For example, next to the router, all devices, including the Prime, will get over 30 Mbps. As I move away from the router, in the same spot, my other devices will all pull between 15 and 20 Mbps, and the Prime will be lucky to see 3-5 Mbps. And then if I keep moving away, the Prime is always the first one to lose a signal, while the other devices will still download at about 1-6 Mbps. It really depends on your use case. If you'll be using it regularly in areas with good WiFi, you'll be fine. But don't say you weren't warned if you try and use it in areas with weak WiFi.
As for the GPS, just assume the Prime doesn't have it, because it is not functional. Hell, Asus admitted this much when they took it off the box. It does work with the dongle, but you also can't charge the Prime when the dongle is plugged in, so forget about keeping your Prime charged using the GPS on a long road trip.
jordache16 said:
Wifi works fine on my Prime. Don't read into everything you see on the forums too much. People like to blow things way out of proportion and make big deals out of nothing. They will make it sound like wifi doesn't work at all on the Prime and/or will complain that the signal drops off when they are outside their house 50 ft away, or that they only get 2 bars while their laptop gets 3 when in the same location. It's all bs; wifi is completely normal on the Prime. As for those that do have legitimate issues (very few from what I have seen) they are in the minority and should be contacting ASUS for RMA.
GPS on the other hand is not a supported built-in feature so don't expect it to work out of the box without the GPS dongle.
Click to expand...
Click to collapse
Please speak for yourself ok?
The prime works fine for me when I'm close to the router, but degrades quickly as you move away. And I'm not talking about 50ft outside the house, I'm talking about the kitchen... 30 ft from the router with a door in between. Locations where other devices, such as my phone, have no issue keeping a decent connection...
Overall you can still browse pretty fine yeah and most of the time stream music. But for me there are hiccups, youtube videos (hd) pause and/or buffer regularly when not in the same room as the router, etc.
GPS is useless, but that is no issue for me as I have no need for it. IO is not great either, supposedly better with the TF700t.
So it' not useless but it is pretty weak and can (or will) cause issues in areas where your connection is not great... Just keep that in mind.
Other then these issues the prime is excellent, beatiful and sleek. The dock is awesome. But to be honest, I wish I could trade it in for something else or that there was some model like this on the market (a non-asus one in this case).
I love my Prime, but under no circumstance or influence could I possibly recommend it to anyone.
It's amazing when you have a model that works fine coupled with a good firmware version (or some custom ROMs I guess), but it's entirely too easy to get a bad mixture.
Mine is running fine after the mods in the development section (still haven't unlocked my bootloader), but WiFi is certainly dampened when compared to other devices. I've heard that certain channels and passcode encryptions are handled better than others. We're all still playing around to achieve optimal signal and it seems that messing with a bit of conductive foam inside the tablet helps to ground the antenna and improve reception. But that requires opening up (not hard) the tablet and technically voiding warranty (just have to be careful and clean).
The BlueTooth/WiFi complaints are completely true and valid depending on what (amounts of) data the BT is pumping out. I generally don't see too hard a hit with your average BT headset, but I think that using any actual stereo headset is going to cause your WiFi to become downright deplorable.
I can use my WiFi in most any room of both houses I spend most my time in *(where each house has 2 routers)*, and over most of my work-place *(which uses a pretty powerful commercial-grade router)*, and I only get a random reboot maybe once every few weeks or so (usually during heavy use, right after I've started bragging but just before the awesome game/app loads up lol). I can go anywhere between one and seven days on a single charge depending on use, that is my favorite part of the tablet/keyboard combo. Having a native setting to use the mouse pad for touch gestures is awesome. The two speakers located directly beside each other don't sound too bad, but are very uni-directional and lose against the outdoors. The screen is magnificent: I can use it any time, anywhere, and everything isn't over-saturated like many competitors' screens (arguably under-saturated though, depends on opinion, eyesight, and luck of the draw). Useful to have the extra mSD and SD slots though I never use the SD in the keyboard; I leave my mSD in at all times and have changed its mount point to within the /sdcard/ directory so that apps can actually access and make use of it. This is only possible because of the leather case I have, otherwise the mSD would long ago have ejected somewhere. /rant
Tl;dr:
It's a great, fun toy which tries to appear productive and savvy; it's entirely unreliable just like its manufacturer and will cause great embarrassment if "shown off;" and I absolutely would not recommend it to someone who does not want to dig down into fixing and patching and playing with the hardware and software.
*EDIT:
Also, as mentioned, GPS is not even worth mentioning
Which is why I do not recommend ASUS to customers regardless. They produce great PC components, they just have some serious quality control issues which are usually covered pretty well by warranty. But none-the-less, their inconsistencies in physical components makes them a general no-no for me.
zerozoneice said:
In the market looking to buy a 2nd tab in the family.
Seen a lot of offers for used TF201 (some with dock) for the same price as a new TF300...
What do you guys recommend to get, is the WiFi signal issue present in all TF201s and if yes, is it that bad? Or should i just get a new TF300 and forget about TF201?
Does the GPS dongle improve also WiFi signal (indirectly i suppose)?
What advantages does TF201 have over TF300 that should make me choose it over the latter for the same price (or even less)?
Thanks!
Click to expand...
Click to collapse
My Prime was fine, maybe even better then fine. But if $300 is about what you were going to spend on a used Prime, I would go get the new 300. WiFi was good with the one I played with at the store the other day. Put it in a case and no one will ever know it's not a Prime.
Seriously - either get a TF300 or better, a TF700.. just pretend the TF201 never existed.
IF you have no use for a GPS (and think very carefully about that - Google Now, for example, relies on both not-fine(WiFi - really - you can't say the opposite of fine that rhymes with course?) and fine (GPS) location for a lot of things it does... and more and more apps are location aware...) and if you don't mind subpar WiFi and Bluetooth, then it's a nice tablet.
Unfortunately, since the TF300 is cheaper and the TF700 is the same price - but with a higher res screen AND both have working GPS, WiFi and BT - you'd be nuts to go with the TF201.
And to be honest - given how Asus has bunged up the entire TF201 fiasco, I'm not even comfortable recommending a Transformer at all. I'd wait for the Samsung Note 10.1 in two weeks, or any of the growing number of Transformer like Android tablets coming out soon.
I agree with buxtahuda all the way. The only reason I can hand my prime to another person to play with without fear of mockery is that I have repaired the improper backplate grounding to the wifi and gps antennas so the both now work well. This required taking it apart (which I didnt mind since I got it so I could do that). The second part of the equation for not being embarassed by my prime is that I put one of the new Jellybean (actually I have tried them all) roms on it. There seems to be no game playing issues or lag with these but since they are prebeta they are missing some features of the hardware.
My boss asked me to recommend a tablet for her after she saw my prime with dock in action at a meeting. I told her to get an Ipad.
whycali said:
I agree with buxtahuda all the way. The only reason I can hand my prime to another person to play with without fear of mockery is that I have repaired the improper backplate grounding to the wifi and gps antennas so the both now work well. This required taking it apart (which I didnt mind since I got it so I could do that). The second part of the equation for not being embarassed by my prime is that I put one of the new Jellybean (actually I have tried them all) roms on it. There seems to be no game playing issues or lag with these but since they are prebeta they are missing some features of the hardware.
My boss asked me to recommend a tablet for her after she saw my prime with dock in action at a meeting. I told her to get an Ipad.
Click to expand...
Click to collapse
Care to elaborate on the grounding issue? Are you talking those small spongy things?
dagrim1 said:
Care to elaborate on the grounding issue? Are you talking those small spongy things?
Click to expand...
Click to collapse
Correct. We figured out forever ago that they carry continuity, so they're essentially a wire going to the case for grounding.
Or so I gather.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision

[Q] ASUS RMA Questions

How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
sahilcc7 said:
How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
Click to expand...
Click to collapse
it depends on where you live,
but it can range from a few days to even a couple months (from what i've seen at least)
in canada typically it takes about 2~4 days for me at least
And do they replace or fix the prime?
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I just got my RMA back today and can verify that they fix, not replace the Prime. I sent mine in for the green camera issue. The thin strip of metal above the usb/dock port had cracked and I had expected them them to contact me saying I had to pay for that repair (or hoped they would simply replace the whole prime for the green camera issue). They did neither, as promised they fixed the camera and sent it back promptly.
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I sent mine in for the camera fix. It took about 6 days and they actually sent me a different one.
It's been 5 business days, wondering whether I should call them and ask what the progress is..
they Received mine on the 17th for Green Camera and WIFI issues today its back with DHL ready to be shipped back, repair was finished yesterday.
So that's a 5/6 day turn around time including the weekend.
So ASUS has just completed the repair according to their website.
Received: 2013/01/16
Completed: 2013/02/08
They said it would take long because they have to import the camera module.. Why can't they use faster shipping? It doesn't take 3 weeks to import one tiny part...
They haven't called/emailed telling me it's been finished, and they're probably going to take their time getting it shipped back to me, and *I* have to pay for shipping. I'll call them on Monday..
Just received my tablet today...
And...
Wifi is worse. Other issues have been fixed. The wifi no longer connects without pressing down on the bezel at the top on the right and left side. And when you press the bezel down, it makes an annoying noise as if something isn't seated. Then by looking at the screen from the corner, it isn't even seated down fully. It's still slightly sticking up. I am extremely dissapointed with ASUS.
So I was without my tablet for a month, and they haven't even fixed the main problem.
They replaced motherboard, screen, camera.
Sent mine RMA for bad back camera, dodgy wifi and poor to no GPS, some performance issues.
They changed the motherboard, the screen and the camera, i got it back 6 days after sending it and it was locked to JB but with a different working serial (i was able to unlock)
Wifi is much the same, GPS still doesn't work, camera works a charm and the bloody screen around the edge appears to not be together properly, device does perform a bit better but it's still not right, i'm looking for something else.
Not the people to be inspiring confidence are asus, saying that it was a quick turn around.

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