How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
sahilcc7 said:
How long does an RMA take to fix wifi, camera and mura (excluding shipping)?
I've sent mine in but the status just says 'Product repair is in progress.--'
Does ASUS do anything to fix/improve wifi (really bad signal on mine) or do they replace the tablet with a refurb?
Thanks
Click to expand...
Click to collapse
it depends on where you live,
but it can range from a few days to even a couple months (from what i've seen at least)
in canada typically it takes about 2~4 days for me at least
And do they replace or fix the prime?
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I just got my RMA back today and can verify that they fix, not replace the Prime. I sent mine in for the green camera issue. The thin strip of metal above the usb/dock port had cracked and I had expected them them to contact me saying I had to pay for that repair (or hoped they would simply replace the whole prime for the green camera issue). They did neither, as promised they fixed the camera and sent it back promptly.
sahilcc7 said:
And do they replace or fix the prime?
Click to expand...
Click to collapse
I sent mine in for the camera fix. It took about 6 days and they actually sent me a different one.
It's been 5 business days, wondering whether I should call them and ask what the progress is..
they Received mine on the 17th for Green Camera and WIFI issues today its back with DHL ready to be shipped back, repair was finished yesterday.
So that's a 5/6 day turn around time including the weekend.
So ASUS has just completed the repair according to their website.
Received: 2013/01/16
Completed: 2013/02/08
They said it would take long because they have to import the camera module.. Why can't they use faster shipping? It doesn't take 3 weeks to import one tiny part...
They haven't called/emailed telling me it's been finished, and they're probably going to take their time getting it shipped back to me, and *I* have to pay for shipping. I'll call them on Monday..
Just received my tablet today...
And...
Wifi is worse. Other issues have been fixed. The wifi no longer connects without pressing down on the bezel at the top on the right and left side. And when you press the bezel down, it makes an annoying noise as if something isn't seated. Then by looking at the screen from the corner, it isn't even seated down fully. It's still slightly sticking up. I am extremely dissapointed with ASUS.
So I was without my tablet for a month, and they haven't even fixed the main problem.
They replaced motherboard, screen, camera.
Sent mine RMA for bad back camera, dodgy wifi and poor to no GPS, some performance issues.
They changed the motherboard, the screen and the camera, i got it back 6 days after sending it and it was locked to JB but with a different working serial (i was able to unlock)
Wifi is much the same, GPS still doesn't work, camera works a charm and the bloody screen around the edge appears to not be together properly, device does perform a bit better but it's still not right, i'm looking for something else.
Not the people to be inspiring confidence are asus, saying that it was a quick turn around.
Related
Well, I have had the 3D since launch. After the first couple of days I started seeing phantom touches. After 1 week I started to notice this was getting far worse and that the display/digitizer was registering touches when nothing was near the device.
Called Sprint walked through a full wipe of the OS and reinstall. That was a no go and wasted nearly 2 hours of my time on the phone... However the Level 2 tech agreed that it appeared to be a failure of the device and advised that I return it to the Sprint store.
Got to sprint and showed them the video I had made of what the phone was doing. They also agreed that something was wrong with the phone and replaced it immediately.
Just in case I am not the only one that is having this problem I am uploading the video to youtube... I will share that link with you as soon as it is done uploading.
This is a video showing the issue using the "draw" application:
If you run into similar issues let me know!
I've seen some strange things happen but I figured it was the Otterbox Defender case or humidity here in Florida.
Will watch more closely now. Thanks for the report!
I've also been having strange issues, where touches are appearing out of nowhere. Had to turn off the pattern lock as a result, since I nearly got locked out of my device since it wouldn't register my pattern properly. It seems to 'reset' itself after a couple reboots, but starts acting up again at a later random time. Between the poor GPS performance and this issue, I'm starting to wonder if I upgraded from my Evo 4G a bit too early...
Same thing happens to mine while texting I would click a letter but it would click another one. It just did it once tho
never discount the existence of a true phantom pressing those screens ;p
I have heard of several people with the issue. Kinda makes me nervous. Already swapped 1 due to bad camera.
Sent from my PG86100 using Tapatalk
Same thing happens to my e3d
My touchscreen is having issues lately too. It'll work fine for several hours, then the screen will either be unresponsive or register phantom movements. Sometimes it won't register the lockpattern as I move my fingers, and other times it refuses to swipe left or right between screens. I've been trying to figure out if it's some kind of software or hardware issue, but no luck. I'd hate to return it(since it's my 2nd 3D) but if it continues for the rest of the week, it's going back. I made a video clip of it jumping screens randomly just in case the Sprint store ask any questions.
*update
I installed the paint program like OP did and had similar things happen on mine with the random lines and unresponsive screens. I guess I'll return tonight for 3D #3....
Mine just started doin the same thing lately, any of you have results yet? Did you turn in your phone or did they repair it? I really dont wanna go to the sprint store and turn mine in because i dont want a refurbished unit. 9/10 in the past when ive went through insurance, the phone they send me is broken as well and then it goes round and round. Sometimes my phone will just stop responding to touch, it will have phantom touches and/or on the htc_ime mod keyboard on compact qwerty; the ui, jk, m, . column up and down wont work at all. strange to say the least, never had this happen to any of my phones before.
My launch day EVO 3D is being replaced also due to this issue. She be back up and running with my new phone Wednesday.
Sent from my PG86100 using xda premium
Well mine developed this problem a few days ago.
The top inch or so of the screen and when I get this problem the touch sensitive buttons also dont work sometimes.
My problem and my question is that, I dont have insurance on the phone, I bought it on Amazon from a private party after my EVO 4G was stollen.
If I take it to Sprint can they just replace the digitizer, since this is a defect of the phone and would that even fix this problem?
If you don't have insurance on the phone then you need to go on ebay and search for evo 3d lcd digitizer housing. Yesterday, I paid $50 shipped from usa.
If you cant find a good listing then u can buy the lcd + digitizer (or just the digitizer) without housing. But it's hard work to do these two because those things are glued and painful to disassemble. It will definitely look jacked up after all your hard work. Just get it with the housing (front black plastic)
Here is a usa seller with what i'm talking about but he as no feedback so i didnt buy from him.
http://www.ebay.com/itm/HTC-EVO-3D-...ultDomain_0&hash=item1c20adc044#ht_2172wt_286
There is a hi res disassembly video on youtube.
I've been experiencing this issue lately as well. I've had this phone since the month it was released and it only started acting up as of a couple weeks ago. It started off as the touch screen not registering any touches, not even the capacitive buttons. Then this week it started it started doing the crazy phantom touch thing. In order to get it working, I simply shut off the screen then turn it back on again. It seems to happen less if I'm lighter on the screen. Thank gawd I'm not the only one experiencing this.
Sent from my PG86100 using XDA App
I called a sprint store and they told me that they would either replace the digitizer or the phone for a fee of 35 dollars, since I did not have insurance.
So, I took my phone in and they had another screen that was from another phone that had a different problem.
After they replaced it, he did not charge me
I was happy until I started to drive home and I was checking it some more and realized that the new screen also had the same digitizer problem.
I guess im headed back to Sprint tomorrow hopefully they give me another phone. and I will happily pay the 35 dollars.
Wow thats a real good deal. I never considered taking it for repair. I thought it must be cheaper to do it myself. I hope they can get you a working one. I'm sure they won't try to charge you for it when you go back.
I'm having trouble with my Evo as well, not sure if its the same issue or not.. for about the past week my notification bar will be intermittently unusable, I can't pull it down at all.. then sometimes it'll work. Unfortunately the times I've been near a sprint store it's working fine.. UGH. Also it's been giving me some random letters occasionally when texting, or the most aggravating is when it "clicks" the backspace button and that sticks and it erases whatever text I just wrote. Sounds like a similar issue.. I just wish mine was consistent, sometimes it works perfect.
Call me an idiot but whats the app that you were using!?
Edit:nvm found it haha
Well today i paid the 35 dollars and will be getting another phone
A really good app for testing screen problems is call "touch test"
http://www.appbrain.com/app/touch-test/org.hermit.touchtest
Mine seem to get worse when i had more then one finger on the screen. and it got really bad with just a little bit of preasure on the screen.
I'm having a similar problem but it is only with the capacitative soft keys.
I have problems from time to time. It gets so annoying on Swype because it will leave breaks while I'm Swyping and instead of one word I'll get like four weird words instead. Very cumbersome.
Sent from my PG86100 using Tapatalk
Hi
I am having problems with my screen. Looks like the LCD is faulty. Trying to resolve with Samsung Support, but thought I would ask here if this is a known problem or if there is a simple fix.
It looks like the grayscale colors are not right, I installed a screen tester and the grayscale bars have a red tint. all other tests in the appl look ok. however pictures/video's all look like they are 16bit color and icons look like they are bleeding
Here is a picture of the problem
imageshack.us/photo/my-images/836/atab1large.jpg
Any thoughts?
Eric...
Looks like a faulty panel !
Take it back to where you bought it and have them exchange it.
Sent from my Galaxy10.1 TouchWiz/ADWex equipped Starship.
I have exactly the same problem Tablet has been bought in the United States and now I am in Europe. Samsung won't repair/replace it anywhere in Europe. Only US Samsung offered to help me but the tablet needs to be at a United States address. Now I have to send it back to someone I know.. will take months
Well my problem disappeared.... not really sure why/how, but I have been playing with different ROM's etc. and I THINK it might of been when I did a permissions repair, but...
Plus i'm 99.3% sure I had the problem before I rooted/ROM'd
Another reason to stop loading these 3rd party ROMs. I dont understand why people are installing these 3rd party ROMs to begin with. The stock ROM is by FAR the most stable and error free ROM you can use. Most of the issues people are starting threads about would have NEVER occurred if they just stuck with the stock ROM.
I get this too now. I've been pootin' around with different roms for a while, no problems. Then a few days ago while I was running GalaxyTask 8.0 the "bleeding" started slowly. First around the edges of things, but then the entire screen. The colors seem to color-cycle into the end result. I figured it might be the rom so I tried a stock one. And then I tried a complete stock reset with stock recovery and factory reset - the works. No change. It's still like this. And in the bootloader and the recovery too. Sometimes it gets moments of clarity, everything is fine, but only for a few seconds.
Busted tablet? I bought it while in the US this summer, so taking it back will be an issue. Getting a Transformer Prime late next week *fingers crossed* but still. I was hoping to sell this fully functioning :|
Example:
http://dl.dropbox.com/u/120921/IMG_20111214_214938.jpg
I had the same issue. Also bought in US while I live in Hungary. I had to send it back to my relatives who took it back to Samsung and they replaced it in warranty. Fortunately, I was travelling there by the time we got the new one and I could take it back home with me. This seems to be a weakness of the tablet. My replacement unit has been working nicely ever since.
I had the same issue with an August build stock tablet from the US.
Thankfully Samsung UK took it in for repair and ended up replacing it as it was apparently unrepairable.
My issue used to show up with 60+ minutes of continued use. I think it was thermal related as the warmer it was the quicker it seemed to develop the fault. putting it on standby for a few minutes used to clear it, but the problem would come back quickly as it was warm.
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Jnowak1981 said:
My 10.1 is starting to develop the same issue. Never been rooted, always on a stock rom. I've never dropped it or banged it around. It also seems to start happening afternlonge usage. First imsee a few purple lines across the screen and then the entire scren turns to 8bit colors, etc. Once I turn it off and back on it goes back to normal. Annoying, especially simce I bought it 13 months ago so I'm guessing it's past the warranty period.
Sent from my GT-P7510 using Tapatalk 2
Click to expand...
Click to collapse
I'm with you - mine has never been rooted or tampered with. Other than getting heavy usage, I've taken perfect care of it. I've been unable to find a fix.
Ed Riverside said:
Anyone know how Samsung handles this issue if the device it out of warranty? Mine is acting up pretty bad and I haven't been able to find anything on here about repairing the issue on your own. It will be clean view for a few minutes and then the color bleeding some background effects kick in making the tablet a large paperweight. I've been looking for and excuse to get the 10.1 Note, but it sure would be nice to get a few bucks for this since it's in perfect condition... besides the screen.
Click to expand...
Click to collapse
If you're out of warranty you're on your own. Samsung won't repair or replace it for free.
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Ed Riverside said:
At this point I'd just like to know how to fix it and what it would cost, ballpark. I haven't been able to find anyone who's delt with it, bar throwing their tablet.
Sent from my cellular telephone that has internet connectivity.
Click to expand...
Click to collapse
My 10.1v just went.
Guys, I'm having the same issue today. And here is the fix:
1. Take out the back cover.
2. Look for the black cable that have SET printed on the end.
3. Removes both ends and then reconnect.
4. Push/rub at both ends while the screen is on. You'll notice the tint-colour of the LCD will change. Stop when it looks normal again then put a tape on top to hold the cable in that position
4. Put the cover back and enjoy your Note 10.1 again
Good luck!
Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
kevinb77 said:
Been having problems with my Prime when it is inserted into my dock. The screen is whiting out and is basically unreadable. I just called their Tech Support. Rep had me reset the unit. Same problem occurs. It is a hardware issue, weakness near the charging port. They gave me an RMA # and told me 7-10 business days for the device to be returned back to me. Keep your fingers crossed for me that my Prime comes back in 100% working condition. I will keep you updated on the speed of the repair and any correspondence I get during the time they have my device.
Click to expand...
Click to collapse
Starting to wonder where ASUS got all their parts quality control seems non existent good luck.
I'm not impressed with the screen on these at all. Yours may not really be a screen issue but more of a connector issue though.
I just returned my second one today. My first had stuck pixels and my second has a weird backlight issue...it looked like if you held a white Christmas light directly behind a sheet of white paper. I keep going back and forth in my head trying to decide how many times i want to go through this.
It isn't as easy as simply waiting for the t700 either. It isn't like asus is going to change their quality control for one tablet and not another. It is kind of funny when people say they are waiting for another asus product due to qc of this tablet. It really is a gamble with each of these.
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Shane_pcs said:
The rebooting happens to alot of people. I doubt yours is a refurb. I read several tips about the reboots by turning off the location services etc and my reboots are down to like 1 a week. I would also say that if you have not issues then you definitely do not want to send it back. This forum is filled with people who sent a minor flawed tablet back only to end up with a much more flawed tablet. And it starts a cycle.
Click to expand...
Click to collapse
Yeah thats exactly what I don't want to due I could care less if the seals were broken becuase the unit I got was flawless.
stiggy2012 said:
Mine used to reboot once every couple of hours use, maybe once or twice a day? I've not had any issues after installing CM10 though, not one reboot in about a week!
Click to expand...
Click to collapse
Thanks for the advice I am going to root it when I get home.
Reboots are more often software or firmware related rather than hardware. Installing another ROM and kernel will probably fix your reboots, but if they do not then it is probably best to RMA because it is a more serious issue
I haven't had mine reboot, but I did get it to crash one time. I think I was to blame since I was in a game, switched out to calendar, back to game, chat, then youtube in quick succession.
I did read that people were making sure that Currents had background syncing disabled. I did that as soon as I turned on the device. Couldn't tell you if that was the sole purpose of me having trouble free operation with my unit. Good luck.
billups55 said:
Ok let me start from the beginning. I ordered my nexus 10 on december 5th and by the 14th it still was not processed. On the google play store it was sold out, so I called up Google and asked what was going on. They appologized for the delay and sent one out right away with two day shipping at no extra charge. I received my nexus 10 yeaterday only to find the seals on the box already opened. The seals state that if they are opened do not accept the package, and again I called Google. They reashured me that it was a new unit and they had no idea why the seals were broken and offered to cover my shipping costs. After opening the box everthing looks new, the plastic was one the tablet and the charger, and nothing was missing from the box. The tablet is flawless even though I think they sent me a refurb there is no light leak, the back does not cave in like others have reported, and the screen evenly disturbes the light. I have run into one problem thought and since I got it the tablet has restatred on me three times. So here is my delima: wehter or not the tablet is refurbished I do not care because it is flawless, but on the other hand do you think the random reboots are due to it being a refurbished or bad unit? Is anyone else experianceing random reboots? Next I am going to try to root it to see if that makes a difference. If not I may just call back and complain and demand a new in box unit with unopended seals.
Click to expand...
Click to collapse
I hopped on the T-MO B1G1 deal with my brother and after a week of trying things out, we noticed every now and then our dual screen (when both screens are active) the left one glitches. Does anyone have that problem? See picture attachment for an idea. In a nutshell, this only happens when I have both screens active and multi-tasking at times where the left screen will get a glitchy lighting error.
The glitch is either a quick shut off and turn on with the left screen or it quickly changes the left screen to be bright and colorful as shown in the picture.
If anyone ran into this problem and know how to fix it, please share it! My brother's LG v60 doesn't get this dual-screen glitch as often, only once or twice for him while I'm getting it almost everyday. I'm hoping to avoid another format, I'm wondering if it's an app or setting that is not compatible with dual screen.
Thanks
*Looks like I can't post a picture yet until I get more posts in.*
Your unit is defected. Contact t-mobile for a replacement. There are videos on youtube of a few users with the same experience.
I myself haven't had issues, I've had it for a week now
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue
rkingsparx81 said:
Had mine since march 25th and no issues either.
Here is the video on youtube about one reviewer with a 2nd display issue
Click to expand...
Click to collapse
Thanks for all the replies! It happened to my bro's LG V60 today again and so we are pretty sure both of our dual screen is defected.
I'll try with LG Promise warranty to see if I can get a replacement dual screen first, hopefully they can take care of it faster than T-Mobile. T-mobile has been giving me ****ty customer service lately, so hopefully LG can make it right.
Thanks all.
Now normally TMobile will overnight a device if you have insurance. If you don't have insurance it's a 3-5 day wait for a replacement
Wide-mode app part of this?
I ran into this with my AT&T velvet. LG replaced it and it's been working for the past week.
Question: Did you install the wide-mode for LG app? I was wondering if that might have done something to some bit of memory somewhere. It didn't claim to support the Velvet but I tried it anyway. I don't remember if that's when it started acting up. I factory-reset the phone to see if that helped but the problem kept re-occurring. I emailed the app's author but got no reply.
I figured I'd ask. I'd like to re-install the app but don't want to possibly mess things up.
Thanks,
Frank
I got the phone over the weekend and mines glitches often i when back to t mobile and they replaced my dual screen and yet again with in a hour it still glitching
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
dual Screen bad connection, maybe solved with wedge?
My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...
forum.xda-developers.com
gary776677 said:
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
dual Screen bad connection, maybe solved with wedge?
My dual screen case has been playing up, about 90% of the time i clip on the case the screen does not work after a few minutes due to movement. it seems LG has made a bad design with the usb c connection and poga style pins at the bottom of...
forum.xda-developers.com
Click to expand...
Click to collapse
I had to have my dual screen replaced. The screen would just turn green and fade out. Lg sent it in less than a week. There's no reason to resort to things like tape or stuff. All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
pflatlyne said:
.... All V60s are still under warranty. Just send the screen part back to lg and they will replace it.
Click to expand...
Click to collapse
not sure if you have travelled much, but LG warranty isn't worldwide... i cant get back to the usa any time soon, plus im getting free top quality healthcare where i am, so gonna use it as long as i can.
gary776677 said:
try a little tape/padding between the phone bottom port and the case usb plug, its probably a connection problem, poor design, im unable to return mine so this worked great for me.
Click to expand...
Click to collapse
I'm in the same boat, and used the same solution. I have a thin metal disc that mates with a magnet to use as a stand, mount the phone, etc. (IM Stick). Installing that disc at the very bottom of the case gave the USB C connector just what it needed to mate correctly. Bonus: No interference with wireless charging!