Has anyone experienced AT&T warranty service? Due to a problem with the camera, they said they would ship a refurbished device. Has anyone experienced a refurbished device? I'm wondering if it would be better to send it to Samsung so they repair it?
the at&t warranty service is pretty good, the phone is pretty much brand new and in perfect working condition most of the time. I personally prefer the warranty service over a repair from samsung
I'll have to find out how long I have before they expect my device to ship back to them. I'd like to run it through the paces first for a week or so..
I've not had to have my SGSII replaced, but I did have to replace the Captivate due to random shutdowns. The replacement refurbished phone is still going strong and has never had a problem. It looked like brand new when it came. It's the wife's now, since last October.
Well, I've had to replace mine twice. First one had an issue with the USB port, they sent me what appeared to be a "new" device; that is, it had a full sticker under the battery, and all the warning plastics were on it, but it came in an envelope. I warranty'd that one because the headphone jack died after a week.
The second one is a normal refurb unit. Have not had any issues with the second refurb, and that was almost two months ago.
Had to replace 2 infuses, tho one was insurance, and one GSII. Warranty's were due to the stupid USB port issue, wonder if they fixed that in newer phones?
I never had a refurbished phone sent to me. all 3 were brand new devices. GSII was done fairly soon after it was released. but on the infuse Im not sure why i didnt get a refurb.
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
fldude99 said:
Any reason you didn't use ATT's warranty service instead of Samsung, to avoid the 2 weeks without the device?
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I called ATT first too see what options I would have, they offered to replace my refurbished i777 with skyrocket but I have to pay the difference. I didn't take that of course, then I think it was ATT suggested me to call Samsung, I might have gotten the idea my own, don't remember much about this part. then sent the phone to Texas and tracked the update on my phone everyday nervously cus my phone was root then restored to stock, afraid that Samsug might find out. But I guess they didn't. got my i777 back in 2 weeks. Since then flash and reflash like an addict, and nothing is wrong with this phone so far.
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
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That's funny because my power button just died too... Except I was able to turn on my phone but that was about it. I couldn't get it to wake up or go to sleep unless I plugged in the phone. I'm debating whether to send it to Samsung or go to the AT&T but if it looks like AT&T is just going to replace it with the Skyrocket, I may just send it in to Samsung. Though 2 weeks without a phone will be crazy =P.
Bruce0750 said:
Mine is a refurbished i777, got it back In last December and two weeks in found out that the flash didn't work. Called Samsung, and they gave me free round trip shipping and free repair because of warranty. Restored to stock and sent it in, got it back in two weeks.
Also, I called att first but they told me to call Samsung. And according to Att, I only had three months of warranty, but then Samsung said that I have one year. Don't know if that means I have two warranties or either att or Samsung was wrong.
I have three things refurbished, a Canon camera and printer, then this phone. So far only the phone has ever had a problem, but it was easy to get it fixed, so no big deal. I personally like to buy refurbished things, but I will only buy the ones with warranties.
Sent from my SGH-I777 using xda app-developers app
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Simba501 said:
I recently had to get my device repaired or replaced. Samsung Communication was clear and the turn-around was fairly quick. I prefer Samsung repair over getting an AT&T refurbished device; I've had bad experiences in the past with refurbished quality. It was a while ago, so other's opinions about refurbished service may be more accurate. I'll always prefer Samsung over AT&T though.
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When I spoke to ATT'S warranty people, they mentioned that the refurbished devices are done by the manufacturer. Not sure if that's a bunch of hooey, but I'll give it a shot rather than sending it off to Sammy
To those about to deal with ATT: I spoke to them today and the rep gave me some "good news" that they're out of the S2 but can send me the skyrocket. I said forget it, I'll send it to Samsung. So the rep says hold on, I put it on speaker for a few minutes, and she comes back to tell me she "found" a supposedly new S2 at another warehouse they can ship to me. So refusing the skyrocket is what needs to be done. So now with 14 days to return the device, it gives time to put the replacement through the paces
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
quarlow said:
I just called about the camera not focusing and making that buzz sound. They said the i777 was backordered and would be replaced with a skyrocket. I said no, and asked if I could early upgrade or get anything else. They said no. I asked if a service center might have one, they said they can't verify the stock, but I could try. I really pushed for anything other than the skyrocket, politely, and they said no. It would be free, but my only option. I guess if the service center doesn't have one I'll call back and try again. I really want an S III, in red, but I could live until may when I qualify for upgrade with a One X.
Sent from my Galaxy S II
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I guess I was lucky. My replacement S2 is supposed to arrive tomorrow. But if they had stonewalled me like that I was prepared to send it to Samsung. Why not go wit that? Btw they also offered to allow me out of the contract early with an S3,but at $299...a little too much imo
MWilkenson said:
Funny this thread came up. The power button went out on my phone. Would not work at all. Made it quite difficult to do all the nonsense at&t wanted me to do to "troubleshoot" a hardware problem. Anyways after 3 calls to them in a matter of 12 hours they finally shipped my second replacement that I've had of the S2. What pissed me off is I am currently without a phone and they said it would be 6 days before they got it to be or for 14.95 they would ship it next day. If anything they should be paying me for the fact that I cant use their service but it is what it is. /rant. Can't wait till my phone comes in so I can get some jelly bean going on though.
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I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
wbcollins said:
I warranty replaced mine because of a wonky power button, too. it is challenging to get back to stock without a power button.
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Yeah it wasn't easy at all! But I figured it out. Now they are sending me an s3!! After messing up my order and canceling without my notification
Sent from my SGH-I777 using xda premium
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
hamguy said:
My power button stopped working and after finally getting back to stock with difficulty, I took it in to AT&T's Device Warranty Service Center (they have a few of those in most states) and they replaced it on the spot with a refurbished unit. This was yesterday so only time will tell if the refurbished one will hold up.
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I've heard that the refurbs are sometimes more reliable than ones out of the box because they have replaced parts that they know people have had regular problems with (i.e. usb port, power button). I bought mine brand new last December with no problems, so I hope I didn't just jinx myself for saying that.
Related
So i bought my GS2 on the day it released for at&T aka oct 2nd. Anyways after that , me the clumsy person i am lost the phone a week or so later... and then using insurance got another phone a day or 2 later.. my question is that will the return policy work with the phone that i received so that i can try and get the LTE version aka skyrocket GS2 ( not sure if i really want it but still thinking).. thanks
Usually not, since your replacement phone has a different serial number. Also, if you bought it on the 2nd, your 30 days are up.
yeah it goes by the original purchase date not the replacement date
If you purchased the phone at a corporate store, maybe the manager would make an exception for you... if you can sweet talk them... however, I wouldn't hold my breath..
Also, as far as S/N, you have a fifty-fifty chance that they will even crack open the back cover and compare the S/N... My first SGSII had a bad screen and I walked in and exchanged it... They didn't even look in the box to see if it was in it... They just processed the exchange and handed me a new one...
All that said, I would recommend not being a d-bag by trying to defraud them. It just isn't right. If you are seriously interested in the new phone, just clearly let them know, including the fact that your phone was a replacement under the insurance. Maybe they will say "sure"... But be prepared to for them to say "no". Atleast give them an opportunity to surprise you.
Good luck,
Don
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
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Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
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While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
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No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
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so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
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Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
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There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
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I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Here is the short story, I first bought an s4, did not like it... traded it in for the htc one and payed 35 dollars. Then the black comes out at my store! so of course i need the black one, then I trade my silver for the black. Love it. However when i get home the head phone jack on it is damaged and wont play right unless i twist it properly. I take it in and show the guy working there and he sees its broke. Hes like you already traded it in 3 times i cant do it again. im like ITS BROKE! hes like you have to contact HTC now i cant. So i leave all pissed. I'm only 5 days into my 14 day period. Whats my options here? Its annoying that my head phone jack is broke the day i bought it.
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
nicknations said:
I am surprised you were able to exchange the phone the third time. You are technically only allowed one swap per upgrade\activation. So it should have technically ended after the you got the first One.
There are a few options besides contacting HTC:
1) Find out if you have a local AT&T Warranty center. IF they some how have some replacement units in stock they will replace in house. If they do not have it in stock(which im sure they wont this quickly) then they will help you get a replacement with Exchange by Mail. Although, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
2) Skip the warranty center and call #611. You can file a XBM that way and they will ship you a new phone with a return tag in the box to return the old. Once again, I am fairly certain in the first 14 days they are going to tell you to go back to the AT&T store and have them swap it. So maybe they can notate the account so when you return to the store they can be referenced.
3) Try a different AT&T store. Technically exchanging a phone for Buyer's Remorse and a phone for Defective Equipment are 2 totally different things. I cant guarantee you will have any luck with this.
It is a bummer that you got a defective phone. Hope you can it taken care of quickly. Try to not be a serial returner next time
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Thanks for the help. I'd try different store but the others don't have it in black. I'm going to call 611 Monday and ask them about the option you gave me. I'm so tired of dealing with the sales reps at at&t. I told them when I went I don't won't to switch for a different phone I just want the same one that actually works. and they all freaked out on me because i switched the other phones. Well this time isnt my fault. Ill let you guys know how it goes. Dosnt at&t have a one year manufacturer defect warranty that they will change it for you? That's option you listed correct?
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
born_fisherman said:
This the reason why I make friends with people at AT&T stores and starbucks.. you never know when you need someone to do a favor. Kindness goes a long way
Nonetheless, you can do a warranty exchange over the phone with them for up to one year. They will of course ask you to try doing a factory reset first..just play along
It only takes 1 or 2 days shipping when they ship to me in FL.
Sent from my HTC One using xda premium
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REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
silkshocker said:
REally??? Making friends with people at ATT? I can see you drink Starbucks everyday and hence making friends there, but how often do you go in an ATT store? You must be bored or got nothing to do.
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Funny. Striking up conversation with people in the customer service and sales industry is just being polite. Do you think they want to help someone out if they have to deal with someone being rude? Not really. The phone being broke isn't something they did maliciously..so you drew the short straw on the device; show respect to those that can take care of the problem. Most of the time they will do a "one time" replacement for being nice. Have a nice day.
Sent from my HTC One using xda premium
My phone is having some weird issue and I am trying everything to fix it. I have had it about a month and this issue randomly came up while listening to music. I have got it to start up normal once or twice but for now it turns on works fine but now wifi and no sim card for a couple of seconds. No wallpaper will be shown and it will reboot over and over again. Has anyone ever sent there phone back to sony and how does that work?
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
smaiitm said:
My Z Ultra had issues with the signal. I realized that after about a week. And it took me another couple of weeks to find time to take it to the Sony Service Center here in Bangalore, India. They said they will update firmware first to check. They called me after 4 days and found to my surprise they had replaced with a new Mobile.
So don't worry, go over to the nearest Sony Service Center and they will do what they can. My 2 cents.
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Thank you very much!
Had to send my C6833 in cuz the screen cracked and I don't know how it happened! I was at the Bears/Giants game a while back and I used it to take a few pictures at the 2 minute warning. Decided to leave at 30 seconds remaining. Ended up getting split up from a buddy, so I opened the flip case and noticed I had three big cracks in the screen, rendering it COMPLETELY USELESS! Ordered a replacement screen on eBay from some retailer in California, only to receive an Xperia Z screen. The retailer told me that if it wasn't the right one, there's nothing they can do for me. Argued via email for about two hours to convince them to waive the restocking fee and sent it back. Ended up sending the phone to Sony and when they looked up my IMEI number, they told me it was manufactured in Singapore (warranty doesn't cover cracks either). It's been three weeks since I shipped it to them and they don't have any news on my phone til it gets fixed. In the meantime, I'm stuck using my lousy old Archos 80 G9, which likes to restart randomly all the time. #FirstWorldProblems
Sent from my ARCHOS 80G9 using Tapatalk 4
Used my Ultra (C6802) for a week after I bought it and the screen went blank during charging
Thought it was the screen of death bug, did a hard reset and the phone wont turn on at all
Sent the phone to sony for repairs and was told that my Ultra needs to change the whole motherboard
Got it back after a month and everything seems to be okay so far
Hope they sealed it back properly
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
All this bad news I don't like. I am using my galaxy s2 because the mini pro was not the newer mini pro like i thought it was when I bought it. I am having withdraws haha.
You want bad news? Let me get @hamdogg
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
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I am gonna think positive.
hamdogg said:
This Friday it will be 5 weeks since I sent mine in for repair!! and all that was wrong was the LED charge indicator.
SHUT THE.... FRONT DOOR!
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Excellent. The response i was looking for
IAmBrock said:
I am gonna think positive.
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Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
Got serious singnal problems.
will need to take my c6833 in
Should i unroot first?
this is a big problem for me since i have the latest firmware,
so if i unroot, i wont be able to root again :crying:
LordManhattan said:
Excellent. The response i was looking for
Give me 5 seconds.. I'll be right back.
EDIT: Alright @IAmBrock. I'm back (not that you even noticed!), and i'm bored so i contacted Sony. I'm assuming you're in the US since you've owned a My Touch 4G (real detective work there!), so i got told that Sony has a Sony Mobile service center in Laredo, Texas. It takes up to 14 days to get something repaired (and shipped back to you) IF you have the US or Canadian model. Apparently it's not that easy if you have the international version. Don't ask me why, but my guess is warranty and all that
EDIT 2: More info, since i'm already at it:
Laredo Customer Satisfaction Center
Sony Electronics Inc.
11302 Eastpoint Drive
Buidling B, Suite C
Laredo, Texas 78045
Voice: 866-357-6230; Option 3
FAX: 956-728-2109
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Click to collapse
I think I have international version but it has been shipped to texas. I hopping it will only take 14 days but I think the lady said since it was manufactured in Singapore that it would take a fairly long time seeing they have to get the parts imported. I hope it will be here before christmas time actually way before. I miss my phone so bad that I have wasted 99.99 on an xperia mini pro from 2010 and 40$ on an HP veer from 2011. Don't ask me why. I just want my phone back so bad and going back to the samsung galaxy s2 is making it worse. It feels horrible now and I think it is having troubling holding a charge even though I just bought a new battery for it seeing my mom is using it now. Sony Xperia Z Ultra may not have the best battery but it is way better than my s2 before and after it stopped holding a charge. Thanks for contacting sony for me. It means a lot.
So far 3 weeks
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
andrew maliar said:
After using my 6833 for 1 month lost control of the screen. It was working but it was doing what it wanted. Hard resets and on the phone to Sony didn't help. Sent the phone for repair 3 weeks ago. Every other day i call them and they say that the phone is UK version and that is why it take so much time to repair it here in Canada. They are waiting for some part. Wouldn't say about which one. No time reference for repair for non Canadian version. Theoretically it can take years. They wouldn't send replacement.
Honestly guys, i wanted bigger phone after my n7000 and note 3 wasn't big enough. Had huge hopes for Ultra. Now i deeply regret moving from samy to sony. May be i was just unlucky that my sony got broken BUT..... I spent 850 bucks on it when it just came out. Camera is ****! Software and xda development is poorer than samsung. And sony service is so bad. They should have sent replacement for me if they can't fix it fast.
Sony - big disappointment!
Next phone - back to Samsung.
Click to expand...
Click to collapse
1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
LordManhattan said:
1. You send a device that you've purchased from another country to a local(?) service center and expect it to be a quick fix (hint: warranty)
2. You've been unlucky. Go ahead and search the forum. You won't find another person with this issue.
3. You can't compare the Ultra with a Note. The Ultra is a niche device, so you can't expect millions of people to buy it; and therefore the lack of activity in the dev section (compared to the Samsung section)
4. Sony may have poor service, but don't tell me that Samsung is any better:
"Samsung tells customer to shut up about Galaxy S4 fire and they’ll swap his burnt phone"
And let's not forget the other S4 that went up in flames yesterday, and the S3 that exploded.. Oh wait, another S4 caught fire today! But wait, there's more! Faulty battery (S4)? S4s that won't charge? An S4 that melted over night? The S4 Active isn't waterproof?
And i'll stop here - right after this one where an S4 caught fire and took the owners apartment down with it
Samsung is sure making quality devices! I'd rather have a display defect than burning to death. That's just me though.
Click to expand...
Click to collapse
andrew maliar said:
You are right, ive been just unlucky with my ultra. I just expected too much for the 850 bucks phone. Still don't understand what is the problem with the phone which i bought from the UK unlocked and with worldwide warranty. Why it should be a problem to repair it in any different country where Sony is in business? It took 3 days for the phone to be shipped to me when i bought it and it is taking 3 weeks (so far) for some part to be shipped). I treat myself with the new phone every year and loosing it for month or two it's a big deal for me. I have to use my wife's nexus 4 with that tiny screen now. Do you feel my pain?
About Samsung. Im sure they have some issues too but I didn't have any with my n7000 for 2 years. but it's just my personal experience.
Click to expand...
Click to collapse
Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a lottery when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.
[Queen OTE=LordManhattan;48319629]Sure, i still have my N7000, and i've never had any issues with it, but i've never had any issues with my Ultra either. It's a
when we buy electronics. I can't see why they should use that much time on fixing it (you do have warranty), but i guess it's just some corporate bureaucracy **** their doing. The longest i had to wait was when i had the HTC Touch back in 2007. It took them 7 weeks to swap the motherboard.[/QUOTE]
I agree. You can be unlucky with any electronics.
If i bought some average phone for 200 bucks or so i may be expect average customer (warranty) service.
But if you buy one of the most expensive phone in the World you might wanna know if something goes wrong with it it will be done very fast or exchanged for new one.
I know it's different story but when my Samsung monitor got broken after 24 months of use (i had 36 month warranty from manufacturer. Not insurance) . They didn't even checked the monitor. The delivery guy came, brought refurbished working one and took my broken one away. End of story. I liked it a lot! It was in UK though.
megadp said:
** UPDATE ** 11/27 Received an email from Sony today (after not hearing anything for a month) and apparently, it's gonna cost me $355 plus tax to replace the front touch screen.
Sent from my ARCHOS 80G9 using Tapatalk 4
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Click to collapse
I had same problem too , But the 3 party repair it $200 only then happy to use again .
They are sending me a replacement phone. I hope it is the right one with lte.... They are sending me the american version will there be much of a difference?
So I have the purple camera issue (like everyone else apparently) and I'm wondering a few things.
First off is it worth it to go through AT&T for a replacement? I have been reading that people are getting Phones back that are in poor shape, and not only that but the issue is recurring in the replacement phones as well.
Secondly I am assuming I will need to relock my bootloader and un root my phone to send it back, correct? My concern is if I get a replacement phone with 4.3 already installed am I limited in my ability to root/s-off, etc?
Third, am I maybe better off sucking it up and sending to HTC and losing my phone for a week? If I do that do I need to relock/clear/etc?
Anyone... Bueller?
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
ericiidx said:
I'd say it's worth a shot. The worst thing that can happen, is you receive an unsatisfactory replacement device (whether it be too used/damaged for your tastes, or has a purple camera.) You can simply return it in this case, letting AT&T know that you aren't satisfied with the replacement.
I had my One replaced via warranty, and really lucked out, as it would seem I received a brand new One in return (still had the grey IMEI decal and AT&T "DON'T TXT & DRIVE" plastic wrap on it.) The camera sensor date is 5-22, but I've yet to encounter any purple with the camera, thankfully. My defective One had a 5-01 sensor date, and the purple was awful, showing up even in well-lit pictures.
IF YOU GO THIS ROUTE!!! Pay for tracking and insurance at USPS when you return the device with the prepaid postage label and packaging. This is for your peace of mind. AT&T handles warranty returns through a third party called SmartLabel/Newgistics, and there are quite a number of complaints about this company.
My complaint? The tracking number assigned to my return package was "not found" via their tracking site until nearly 3 weeks had passed. During this time, I was getting e-mails and phone calls from AT&T, warning me that they had not received my device, and that I'd be charged up to $900 if I didn't return it within 10 days. Apparently, Newgistics just sits on the package in a queue until they decide to attend to it. That's a really ****ty feeling to have looming over your head for 3 weeks -- thinking your phone was either lost or stolen -- and it can be avoided if you just cough up 5 bucks for tracking and insurance at the post office.
Also, one last tip, if you're concerned your device may be considered "damaged" (AT&T doesn't offer a warranty replacement for damaged phones, and will make you pay for the replacement.) Bring your phone to any AT&T location, tell them you're interested in getting a warranty replacement, and have them inspect your phone. They can put a note on your account that the phone is not damaged. Of course, this is different from water damage, which they cannot determine (due to the sealed construction) until you mail it in
Click to expand...
Click to collapse
Thanks for the reply. Was your device rooted or did you clear all that before sending it?
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
ericiidx said:
Sorry, forgot to address that. My device wasn't rooted, but it was unlocked and S-OFF'd with the GPE CID. Before sending it back, I changed the CID back to the AT&T-appropriate one (something like CWS__001) and restored via the stock Android 4.3/Sense 5.0 RUU. I did not relock or S-ON the device. They haven't yet received my return, however. From what I've read of AT&T's warranty department (regarding other Android phones,) they don't seem to care/notice what has been done, so long as the stock OS/firmware is present, and appears to be stock.
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Click to collapse
Ok cool will give it a try
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
ericiidx said:
I would recommend you attempt to unroot and restore the phone as much as possible before sending it in, though! My above post should not be interpreted as a guarantee that they will accept a rooted/tampered phone.
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Click to collapse
Yeah once I root the new one and copy my data and stuff over I will do the best to relock up the old one.
Purple Tint Also
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
iamdapro said:
Hi everyone,
I also have this purple tint issue. I have had the phone since 7/10/13, and I keep thinking that the next software update will fix the camera issue. I was hoping 4.3 would fix it, nope. Now i'm hoping for 4.4 but I am thinking it will not do anything. I was going to wait until the 4.4 update comes out to see if this will fix it or not.
I purchased my AT&T HTC One from Best Buy. Would I have to go through HTC to replace it with the warranty or could I go through AT&T? Would you suggest one over another? Also, would they give me a hassle about replacing it because of this camera issue by like trying to say it's not their fault?
This will be the first time that I have had to replace a phone. Do I have to send it in and then I will be without a phone while they replace it or will they send me a replacement, then I send my phone to them?
Thank you in advance!
Click to expand...
Click to collapse
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
Thanks!
ohredwood said:
I would probably go into an ATT store and see if they can exchange it out right there. I would think, if you have your receipt they would. If not, I would then head into best buy and have them do it. You have one year warranty. I bought mine through att and just went in last week to exchange it, and the gal actually did it right there and loaded the info on the new one, however it was the 32 gb model, and I own a 64gb model. She had to place a order for another one which was sent to me FedEx.
I just go it yesterday, took only 3 days shipping, and now I have 10 days to put my old one in the box and get it shipped back to them. Pretty simple and painless really. I haven't turned the new one on yet, my initial observation looks pretty much identical to my old one, with no physical defects of the new (refurbished) unit.
I just hope the innards are just as pristine as mine was. I also relocked it, s-on, unrooted and restored att software to it. Didn't want to take the chance of some crap coming back on me.
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Click to collapse
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
iamdapro said:
Awesome! thank you for the information! When I get a day off I will head over to AT&T or Best Buy and see what they can do for me. Thanks again!
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Click to collapse
In my case (blown speaker), I had to go to a special warranty store. They wouldnt replace it at a normal store for me. But the device service center or whatever it was did replace mine on the spot with no shipping, so that was a plus even if the drive was a bit out of the way.
I suppose I got lucky as well as I'd never heard of this purple camera issue and while I'm sure this phone isn't brand new, its been working alright. I've had terrible luck with the One, with this being my third replacement.
Sent from my HTC One using Tapatalk
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
Replacement Placed
garage_man said:
I just had mine replaced due to that issue, and the seams on the plastic, and the phone mic didn't work right, andd the screen had like 10 dead pixels lol.
Anyways got the new one back hoping for the camera to magically be better..it isn't. Still junk lol. Semi sharp and tons of noise in the picture. As soon as you zoom in for detail BAM noise. It is a phone camera and hey, at least it doesn't go purple anymore right? Oh my phone was in like new condition when it came, zero scratches (or it would have been sent right back to them).
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Click to collapse
Okay so I just talked to AT&T and after some troubleshooting to prove it wasn't software related, they just placed an order for a "refurbished" device that I should get in 5-6 business days. Hopefully the camera works and all of the pixels are there too!
Thanks for the info everyone!