Since a few months I own a prime, and in general I'm not very satisfied. Wifi, GPS and overall speed problems are the cause.
But now I found out that the dock touchpad is damaging the screen of the pad. I noticed because my screenprotector was damaged precisely where it touches the touchpad when the ensemble is closed. I thought this was because my screenprotector was too thick, so I ignored this.
But just some days ago I removed the screenprotector, and now there are some tiny marks on the screen exactly where it touches the touchpad. After close inspection I found out that the 'upper' part of the touchpad and the ridge above it (between the touchpad and the space key) are sticking out slightly, touching the screen. So whenever I close the ensemble, the touchpad and ridge will be touching the screen, thereby damaging it.
I'm curious if more user have this problem.
Should I RMA?
Also, I bought the transformer in Malaysia, but I live in the Netherlands, so I won't be able to return it to the retailer.
It is a design problem and all units are affected by this. I added stoppers to my unit so this would not happen, if you plan to rma, do so before the scratching damage causes the glass to crack completely.
heres a photo of my 'workaround'
Regardless of where you brought it, raise the problem with asus locally. and to be more precise, its the lower keyboard lip scratching your screen.
qwertylesh said:
Regardless of where you brought it, raise the problem with asus locally. and to be more precise, its the lower keyboard lip scratching your screen.
Click to expand...
Click to collapse
I found out that the exact same thing is happening with the 'upper keyboard lip'. So the screen is damaged on the bottom as well.
I looked at it closer, and it's not just the screen that's being damaged by the 'keyboard lips'. The touchpad on the dock itself also appears scratched. Probably some hard dust got stuck between the screen and the touchpad.
Wow, this really makes me angry. When I get back home next week I'm not getting off the phone with Asus before they promise to change my TF for an Infinity (not very realistic I know but worth a try).
Yeah I have too had screen scratches from dirt on the upper lip area and it made me pretty angry that they designed the rubber stoppers to be so ridiculously pointlessly thin.
I just purchased a second Dock today actually, same thing happens with it (I closed it once) so I wont be using that dock as a spare until I add extra stoppers to it either.
Adding stoppers should help prevent the glass from scratching from dirt but it's still a good idea just to ensure the upper part of your dock is clean when you close it.
I've had the exact same issue with the dock damaging the screen protector.
qwertylesh's stoppers idea sounds great and I am considering implementing it myself
But for now I am using a type of screen protector I got off Amazon:
http://www.amazon.com/gp/product/B003MDTURG/ref=oh_details_o02_s00_i00
Does the job of protecting the screen, however the Prime and the dock do not feel very flush when closed.
I have done the same mod for my spare dock now, it works great, there's a similar stopper mod form all the corners but I find two on the glass is fine
DaLongTjeu said:
I found out that the exact same thing is happening with the 'upper keyboard lip'. So the screen is damaged on the bottom as well.
I looked at it closer, and it's not just the screen that's being damaged by the 'keyboard lips'. The touchpad on the dock itself also appears scratched. Probably some hard dust got stuck between the screen and the touchpad.
Wow, this really makes me angry. When I get back home next week I'm not getting off the phone with Asus before they promise to change my TF for an Infinity (not very realistic I know but worth a try).
Click to expand...
Click to collapse
I have not seen this happening - perhaps because I'm using a portfolio sort of case that by it's nature provides a similar sort of buffer between the screen and the dock.
My question though is why you would expect an Infinity to be any different? I haven't had the opportunity to actually examine one up close but from the pictures, both the front of the device and the dock look nearly identical to the Prime. So wouldn't you expect to have the same problem with the Infinity?
ratman6161 said:
I have not seen this happening - perhaps because I'm using a portfolio sort of case that by it's nature provides a similar sort of buffer between the screen and the dock.
Click to expand...
Click to collapse
That also crossed my mind, but how easy and fast is it to disconnect the screen from the dock? Do you have to take it out of the portfolio case or can you leave it in?
ratman6161 said:
My question though is why you would expect an Infinity to be any different? I haven't had the opportunity to actually examine one up close but from the pictures, both the front of the device and the dock look nearly identical to the Prime. So wouldn't you expect to have the same problem with the Infinity?
Click to expand...
Click to collapse
I don't expect it to be different. Or maybe I do, if this damaging of the screen issue is something many people complained about. Perhaps they use slightly higher stoppers on the dock that comes with the Infinity? But you're probable right, the dock is most likely exactly the same.
Still I would exchange my TF for an Infinity without thinking, just because the other issues with the TF (Wifi, gps, performance) drive me insane! Or better still, get a refund and spend my hard earned money on something that's actually worth it. Of course, a refund will only happen in my dreams...
they (TF700) use the exact same stoppers and have the same issue.
was also getting the scratches. quick fix for me is just putting a screen cleaner wipe in between the Prime and the dock. i do intend to do a similar mod to Qwertylesh soon.
I did this^ for quite some time, I had a thinner one then what came with my TF201 that I used.
Word of caution, if you have the silver tablet, dont use a cloth that is a darker or notable color, it can (oddly enough) discolour the touchpad eventually.
My silver touchpad has some dark staining, its no big deal (especially now that I have 2 docks), just want to let you know that i've done what your doing and it does work as a stopgap just dont use a black or dark cloth, stick to white/sliver microfiber if you can.
Related
Hello all,
I purchased an M1 Official Malata Case for my Gtab. I ordered it from it2steve, received it yesterday and it looks and fits great.
One problem...
It now seems that my screen is less responsive. I specifically notice it around the corners and around the right edge (same edge as home keys). Its becoming a problem with ADW as it is difficult to hit the onscreen button to open the program launcher and difficult to hit the Home button located at the top taskbar.
When I take the tablet out of the case there does not seem to be a problem. I have tried recalibrating using the took by gojimi and it does not seem to make a difference. I also have a Skinomi screen protector on, which I do feel had reduced the response already slightly, but it is now much worse with the case. I am also running Vegan 5.11.
Let me know what you think.
Maybe,Magnet will affect the capacitive touch screen.
I have noticed that the right hand side of my screen is a bit less sensitive than the left, but I had not associated that with the use of the case. (I have an m1 case as well). I also remember this being mentioned in another forum by a frequent contributor here.. (the lack of sensitivity, not its associated with the case).
It is a bit annoying to have to hit a button twice (and sometimes messes me up in angry birds) but it is not that severe in my case.
Dan
I too have chimed in on a couple of these posts adn I origionally thought it was the case as well, as it just seemed to be in the upper right hand corner. However I still have that issue and noticed last week (when I actually started typing more) that I was having an issue with anothe spot, right around my 'A' key.
I know that this has nothing to do with magnets or the edges of the case as now I'm playing around in the CLIP. I use Gojimi's calibration app but I'm personally leaning more to 'it doesn't like to wake up properly' as it seems to go away when I reboot?
I am pretty sure this is because of the case (to be precise, it is the part that wrap around and infront of the tablet)case.
I have an apad case and had the same problem. My tab has no problem outside of the case.
To solve the problem, I had to cut out the leather part that wrap around the tab and use a piece of velcro to keep the tab inside the case. I had no prolem now.
I am with you steve, that A key gets messed up.. and it does appear to be software, because it appears (my subjective opinion) that you can improve the sensitivity by doing simple things like hiding and exposing the keyboard. It also seems to be different depending on what you are doing.. for example, you would think that if it were a dead spot on the touchscreen, it would interfere with typing when you held it vertically, but it does not seem to.
BTW, is the clip case any good? I am debating whether to buy a dock from you
Dan
Maybe its just me but since i've received my M1... which i love. My touch screen seems too sensitive... i'm click stuff when its suppose to be scrolling... I'm going to say its not the case... Because my is doing the exact opposite.
on a side note when i originally got my gtab sensitivity was awful... i switched to the gingerbread rom and it seemed to fix itself.
All the more reason for making the switch once it pops into Beta!
I have one of the M1 cases and the Skinomi screen protector and just did some tests with and without the case. I can not discern any difference at all when the case is on.
The main problem is that your fingertip is less compatible than your finger pad due to calluses, etc... With the case on you cannot get a clean shot at the extreme most corners. You can only hit it with your fingertip. This will vary by person. A construction worker will have a harder time than a surgeon. When you take it out of the case, you are hitting the area square with your whole pad.
Is anybody else still experiencing this with the M1 case? I'm trying to decide between the M1, P3 and the Clip and decreased screen response would be a huge deal breaker for me.
clankfu said:
Is anybody else still experiencing this with the M1 case? I'm trying to decide between the M1, P3 and the Clip and decreased screen response would be a huge deal breaker for me.
Click to expand...
Click to collapse
Did you read my response? It is not the case.
TEK112 said:
Did you read my response? It is not the case.
Click to expand...
Click to collapse
Yea, I did but not sure I totally follow what you're saying. Why would a person use only fingertips with a case as opposed to their whole finger pad without one?
clankfu said:
Yea, I did but not sure I totally follow what you're saying. Why would a person use only fingertips with a case as opposed to their whole finger pad without one?
Click to expand...
Click to collapse
The case is not flush against the device. On the edges where it covers the screen there is an ever-so-slight upward curve (just the nature of dealing with this material). So, when you try to press the edge of the screen where it meets the edge of the case your finger is partially blocked by the case. That means that sometimes only the tip of your finger makes contact and sometimes that is not enough to trigger the action you desire. So, I think people were experiencing this occasional malfunction and blaming it on the case. The case is sort-of to blame, but it does not reduce screen sensitivity.
Do that make more sense?
TEK112 said:
The case is not flush against the device. On the edges where it covers the screen there is an ever-so-slight upward curve (just the nature of dealing with this material). So, when you try to press the edge of the screen where it meets the edge of the case your finger is partially blocked by the case. That means that sometimes only the tip of your finger makes contact and sometimes that is not enough to trigger the action you desire. So, I think people were experiencing this occasional malfunction and blaming it on the case. The case is sort-of to blame, but it does not reduce screen sensitivity.
Do that make more sense?
Click to expand...
Click to collapse
Yea, I think I got it. Thanks for the clarification.
Maybe I'll opt for the Clip since it doesn't seem to cover any of the screen.
clankfu said:
Yea, I think I got it. Thanks for the clarification.
Maybe I'll opt for the Clip since it doesn't seem to cover any of the screen.
Click to expand...
Click to collapse
I am looking to do the same, eventually. However, even if I didn't buy the M1, I still can't justify $50 for a case. That is almost the price of 2 M1's.
Yea, the price is making me think twice about it.
I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
nurrwick said:
I got myself a prime last week, promptly ordered a keyboard because nobody had one in stock and I didn't feel like paying a $70 dollar premium on amazon to get it in the future anyway, and received the dock yesterday.
Electrically, the dock seems fine - all of the keys work, it charged normally, it's discharging normally, etc. - but it appears to have a physical deformity at the front of the unit. I took a picture of the unit to demonstrate... unfortunately, as some of you are no doubt aware, taking close-focus pictures of smallish things with an android camera is a little tough. Still, see attached image for the illustration. Note the gap between the rubber stopper and the fact that you can see the palm rest surface despite looking at the tray head on.
The question is, of course, "is this normal?" Does anyone else have a warped dock? It seems like the trackpad buttons don't quite click as easily as I think they should, but I don't have anything to compare it to. None of the local Best Buy stores have a dock on display, either.
[edit]I started this thread in the wrong forum and moved it here, then forgot to attach the file. Here's a link to an imgur-hosted copy:
http://i.imgur.com/Bn0la.jpg
Click to expand...
Click to collapse
When mine is closed, the lid touches the rubber bumper on the keyboard which is what I would expect. Yours doesn't seem to close properly.
Thanks - that's what I suspected. It contacts the two rubber pads on the sides, so this poor thing is the victim of a god-knows-what. The box was completely undamaged so I guess someone sat on it at the factory.
Obviously anyone else that wants to weigh in is welcome to do so - on this topic, anyway, I don't recommend actually weighing in on the keyboard dock because I guess it will bend.
Yep, looks bent, as if it was laying on a soft rocking chair, couch or something undocked and someone sat on it. You could take your knee to the back of it with a hand on each side and try to bend it back You may end up with a creased unit afterward though... I'd send it back as a return and try to find one somewhere else.
My keyboard dock also came with a slight bend to it (from a UK Grey BC0KAS batch). I didn't notice it at first, but when I put the keyboard on a flat surface when closed, it wobbled. Towards the back the centre of the metal was coming into contact with the table, so the rubber feet were slightly raised.
I was able to gently apply pressure, using a soft cloth, to the metal around this area and correct this so it's not really noticeable now.
Also, when the tablet is docked, and closed, there is a slightly larger gap on the right side between the screen and keyboard than the left. It makes contact with all 3 rubber pads, but it's definitely there.
I'm still contemplating returning the whole lot to Comet, as I have 3 stuck pixels, and have been experiencing poor WiFi and some crashes.
Quality control definitely could have been better here.
SO! I went to another Best Buy that actually had docks in stock, did an exchange, and the second dock is bent as well. That said, the buttons on the trackpad actually click easily on this unit, so I think I'm going to keep it especially given how difficult it is to find anything with a TF-201 in its model number in stock.
It'd be interesting to see how many docks have warping or if it's supposed to be there. I guess it could be Asus' way of giving us space to fit our fingers in to open the unit...
Turns out mine was slightly bent too. I never would have noticed had it not been for this thread... Lol, anyway...mine was bent slightly in the middle. The middle rubber stopper didn't touch when cosed. It is really, really easy to bend this though...i just put pressure in the middle from behind and pushed slightly and the gap has disappeared.
I don't have the dock yet but this will be on my new dock QC checklist when I do get one. I'm not planning on getting one for a while so hopefully stuff like this will be ironed out by Asus and stocking levels are better. I'm thinking August (my birthday).
My dongle arrived today (UK user, delivered by TNT).
Just before it arrived I notice a tiny crack on my touchscreen caused by the dock.
It's going back to Asus before it brakes properly but not before I send it I am getting an independant engineers report done).
To top off a good day the GPS dongle dosent fit properly. There is not enough clearance at the front where it touches the touchscreen. I could possibly force it on an make it fit but this would risk finishing off the crack in the touchscreen. So I cant even test it.
Bahhhhh!
richardmlea said:
My dongle arrived today (UK user, delivered by TNT).
Just before it arrived I notice a tiny crack on my touchscreen caused by the dock.
It's going back to Asus before it brakes properly but not before I send it I am getting an independant engineers report done).
To top off a good day the GPS dongle dosent fit properly. There is not enough clearance at the front where it touches the touchscreen. I could possibly force it on an make it fit but this would risk finishing off the crack in the touchscreen. So I cant even test it.
Bahhhhh!
Click to expand...
Click to collapse
Do you have a full body skin protector without cutouts for the keyboard? Only reason why I would see the dongle not fitting like it's suppose to.
Sent from my Transformer Prime TF201 using XDA Premium App
Mine is quite snug but it fits. I have no screen protector.
jjdevega said:
Do you have a full body skin protector without cutouts for the keyboard? Only reason why I would see the dongle not fitting like it's suppose to.
Sent from my Transformer Prime TF201 using XDA Premium App
Click to expand...
Click to collapse
I find it hard that screen protectors would make it that tight, I guess ASUS out-did themselves with making this exactly to spec. Not a bad thing lol, but crazy that people are having issues from attachments that are like less than 1 mm thick.
A crack in the screen + GPS not fitting says to me that the screen hasn't been properly fitted. If you sight along the edge of the screen is it bowed out around the connector or is the screen sticking out above the "case" more at one end than the other?
I agree it's a tight fit but that's what you want imo. You don't want it loose and moving around. That will create more problems damaging your tablet... it may also damage the 40 pin connector.
Then I'm sure people here will start complaining that it's too loose and is not snug enough scratching the tablet and such.
jjdevega said:
I agree it's a tight fit but that's what you want imo. You don't want it loose and moving around. That will create more problems damaging your tablet... it may also damage the 40 pin connector.
Then I'm sure people here will start complaining that it's too loose and is not snug enough scratching the tablet and such.
Click to expand...
Click to collapse
Oh yeah, like I said, totally a good thing lol
Just kind of surprising considering all the mass-production issues we've been seeing from them. I'm wondering how many of these turn out faulty, and if they're only covered for a year under implied warranty or if they'll replace them when they mess up even further down the road, if they'll replace them at all.
jjdevega said:
I agree it's a tight fit but that's what you want imo.
Click to expand...
Click to collapse
That's what she said!!!!
Sorry I had too!
slayer69 said:
That's what she said!!!!
Sorry I had too!
Click to expand...
Click to collapse
Ahhh!! Set you up good lol
Mine doesn't fit either. Haha
I'm pushing pretty hard and it doesn't snap in.
Not really surprised.
wifesabitch said:
Mine doesn't fit either. Haha
I'm pushing pretty hard and it doesn't snap in.
Not really surprised.
Click to expand...
Click to collapse
It's not made to snap automatically and lock like the keyboard dock. You will have to manually slide it to the lock position.
jjdevega said:
It's not made to snap in lock the keyboard dock. You will have to manually slide it to the lock position.
Click to expand...
Click to collapse
I always wondered if my keyboard was supposed to automatically lock itself I guess there's my answer haha
jjdevega said:
It's not made to snap automatically and lock like the keyboard dock. You will have to manually slide it to the lock position.
Click to expand...
Click to collapse
Tried that too, still didn't work.
I had to "locked", but nothing popped up in notification area like I thought it would. Tested out the GPS anyways and it didn't work.
Not wasting my time using their "customer support" over this, I just threw it right in the garbage.
wifesabitch said:
Tried that too, still didn't work.
I had to "locked", but nothing popped up in notification area like I thought it would. Tested out the GPS anyways and it didn't work.
Not wasting my time using their "customer support" over this, I just threw it right in the garbage.
Click to expand...
Click to collapse
Ah, you could have taken it apart or let someone else Lol, I love working on little stuff like that anyway, seems a shame to just trash things.
Always consider recycling too The casing at the very least could have been kept out of a landfill, and more plastic and silicon wouldn't do too well either.
Sent from my Transformer Prime TF201 using XDA Premium HD via my tethered HTC Vision
pictures of dongle not fitting.
Here is a few pictures of my dongle not fitting.
It looks like the dock connector on my prime is slightly bent. The tablet never leaves my house and I use it in the dock 95% of the time. It can only have bent opening and closing the tablet and dock. This has probably caused the crack in my screen too.
richardmlea said:
Here is a few pictures of my dongle not fitting.
It looks like the dock connector on my prime is slightly bent. The tablet never leaves my house and I use it in the dock 95% of the time. It can only have bent opening and closing the tablet and dock. This has probably caused the crack in my screen too.
Click to expand...
Click to collapse
Links doesn't appear to show any pics... Nvrmnd I see it now
So it looks like it's not the actual GPS dongle that is not fitting but your tablet correct?
GPS clearance measured with digital callipers
jjdevega said:
Links doesn't appear to show any pics... Nvrmnd I see it now
So it looks like it's not the actual GPS dongle that is not fitting but your tablet correct?
Click to expand...
Click to collapse
I have just had another look, It looks like the dongle is the problem, not the tablet. Here's some pictures of the bottom of the tablet and the slightly bent connection port. You will notice that it's only bent very slightly (nothing like others I have seen)
The touchscreen is level and looks to be mounted correctly (unless the whole touchscreen is too high but to me it looks the same as others I have seen).
Here are some pictures of the clearances, measured using a digital calliper. It was difficult to hold the tablet, callipers and camera but the measurements are correct. You will notice that gap is about 1mm too small.
dongle
Tablet
I am now convinced (after measuring it) that if I force it onto my tablet the screen will crack. My tablet has a Micro crack caused by the dock (I will post a separate thread shortly about this showing pictures). Any pressure on the touchscreen will break it properly. The dongle will put pressure directly on the micro crack so the result would be instant break.
Everyone that owns a dock should be aware and look out for the micro cracks caused by the dock. They are very easy to miss.
Will update shortly
Thread re-opened.
This thread has convinced me that if I ever needed to use GPS on my prime I'd just use GPS tether.
Hi all,
First off, can I thank all the contributors to this thread http://forum.xda-developers.com/showthread.php?t=1530660
I realise I could post this in the thread above but I think it deserves a new thread.
After reading 25 pages of the above thread I thought I should closely inspect my screen for any sign of damage caused by the dock. A lot of the cracks look like they are caused by the dock and mine is only really used in the dock (about 95% of the time used in dock). Inspecting it I have found a micro crack in the tablet screen. It is covered by the dock and even with the dock removed it is very hard to see unless the light catches the crack right and the tablet it at the correct angle. I would have missed this had I not seen the thread above. The first I would have known about it would have been when it inevitably cracks properly. Like this one http://2.bp.blogspot.com/-jIpaym8J4kk/T5wAQhFMV2I/AAAAAAAAX4U/AlpDo7CTrQg/s1600/cfp7.jpg (thanks tomanytoys for posting the picture of this one)
Others have claimed that their screens had spontaneously cracked without being dropped or impacted when left in a cold car overnight or after closing and opening the dock/tablet. This is obviously the cause in many case's
A little background on my tablet.
I have owned my tablet since 14/01/2012, pre-ordered from curries website so got it on the first day of release in the UK. I love it.
I (carefully) open and close it regularly, using the dock to protect the screen while its not in use (even if its just for a couple of minutes to make a brew). The tablet has never left my house and I use it docked 95% of the time. It has never been dropped and I have not added rubber tabs to the dock to prevent the screen cracking as some people have.
Here are the pictures of the micro crack.
The next picture is the tablet and dock. The tablet is not fully docked so you can still see the marks (but not the crack) and there position relative to the dock .
The next picture shows the tablet and dock again, this time the tablet is fully docked. Notice the marks are now completely covered by the dock. The small marks you can still see are dust and are in the previous picture as well.
The next picture is taken with a digital microscope (not the greatest resolution) from above the crack. Most of the marks you see to the right of the scratch are grease, You can see from the direction of the streaks how I remove the tablet from the dock (left thumb on the release catch, lifted away with my right hand), however the 2 small marks below the grease, on the corner of the glass are 2 more cracks starting. These 2 marks are too small to be seen with the naked eye.
Next picture, again taken with the microscope was taken from a near horizontal plane. Its shows the other 2 marks well and shows that the main crack does not go all the way through the glass.
My microscope also does video but I am having problems uploading or converting the weird file format it's outputting but in the video I have made, I move a light source around the crack and it shows up, almost 3d in appearance. I will try to do the video again in another format later.
Everyone that owns a dock should check their touchscreen for these micro cracks. They are very hard to see and much easier to miss, I know exactly where it is but finding it and pointing it out to another person is difficult every time I have done it.
Looking at pictures of other spontaneous cracks they can be on the left side like mine or on the right, near the right dock latch. Most cracks seem to be on the left like it mine. Maybe this is because most people are right handed.
My GPS dongle arrived just after I noticed the crack. The dongle doesn’t fit (or not without forcing it on) http://forum.xda-developers.com/showthread.php?t=1622447
If I had not noticed the crack and I had decided to force the dongle onto the tablet I am sure it would have cracked the touchscreen immediately so be warned.
I have emailed Asus about the problem but I have not received a response but it is the weekend.
It is my intention to only send this back to Asus for repair when I have an independent engineers report about what has caused the crack so there is no argument from Asus about consumer induced damage. Mine could go all the way at any minute or while sending it to Asus for repair/inspection. I have other tablets so I can afford to be without it for a bit, back to Tegra 2 for now.
I will update as soon as I here from Asus about this issue
Anyone with a crack in the same place is welcome to beat Asus over the head with my pictures.
To my mind this is conclusive proof that the design of the dock/hinge is faulty because all the pressure of opening them is placed on a small area of glass. I am not a expert in glass or mechanical engineering but this seems obvious even to a layman what has caused this and other cracks.
Wow...now that definitely was caused by the dock, no doubt. I actually undocked mine to check for cracks after reading this. I am still amazed and grateful that my screen did not crack after dropping the Prime on concrete while docked...twice. I thought a cracked screen was a sure bet after dropping it, especially after reading all of these posts of screens cracking on their own. If you watch a tear down of the Prime you will see how flexible the glass is. I saw a picture of a plastic pry tool prying the bottom middle of the screen up at least an inch, while the left and right edges of the screen were still snapped into the rear panel of the unit. I really think it might be defective glass, and not the dock. I've had my Prime 2 weeks less than you, and it's docked only 50% of the time, so it's constantly being docked and removed. All that docking/undocking and the 2 drops never gave me a crack. All the more reason to get a SquareTrade policy.
I agree with you about the insurance for accidental damage but its not really the responsibility of an insurance company to pay for fault caused by bad design.
On the subject of insurance, while I was reading the thread that brought the problem to my attention I was thinking "got to some gadget insurance on this" I did a quick search and you can get insurance cover for as little as £40 per year so it would be silly not to get insurance after spending £500 on the Tablet.
I will get some when this is sorted.
Please don't make duplicate threads...
As you said yourself, you should have posted in the other thread.
Thread closed.
I read a lot of reviews about this case , but not a single review that pointed out a serious problem with this case.
after being so disappointed with it, I also reviews it on amazon .
This was a waste of money !!!
I bought this case cover so I'll have some peace of mind, not fearing that my tablet would fall and break .
I put it over the tablet and it looked great , it felt like it would defiantly keep my note pro 12.2 safe .
BUT, I started noticing that the screen became less responsive to the touch , AND also the pen started to put out some deformed lines.
Around the middle of the screen, strait lines that i drew with the pen became curved , i tried to draw a box and could not get the line strait until i moved the canvas to the side of the screen.
After reading what other reviewers said , I guessed this was something to do with the plastic screen protector part of the case.
So i removed the plastic cover, the screen became more responsive to the touch as before, BUT!!! it changed nothing for the stylus accuracy.
I started putting lines all over my screen and i found out a 1\4inch dead-spot around the home button , the pen could not draw in that area , it just carved around it. This curvature was going through to some extent all the way to the middle of the screen , and was the reason for the strait lines becoming curved .
I thought that maybe it was something with the home button.
IT was Not!
The problem was the strong magnet at the back of the case, the same magnet that holds the hide-away stand in place.
as soon as i completely removed the cover , things went back to normal , and i could draw strait lines once again.
I don't know if having a constant magnetic field could permanently harm my wacom digitizer in the screen.
But since i bought the tablet for art making , it was useless if it don't have good pen accuracy.
If you Buy this Cover for the note, and plan to use it with the s-pen, then forget about it !
AM I THE ONLY ONE WHICH THIS CASE THAT HAS THIS PROBLEM????
No, you're not. Most cases have this problem. In fact I was quite surprised to find that the Samsonite flipcover I bought recently didn't interfere with the Wacom sensors.
The magnetic field doesn't harm the Wacom digitizer. The problem is just that the Wacom digitizer also uses magnetics, and two magnets don't exactly work very well together.
There is no material that can block magnetic fields, so you can't solve it with a simple strip of fabric. (Although a strip of velvet or leather tends to help somewhat) You can try to cut out the magnet.
Something to know: There are two versions of magnetic systems in covers:
> The cheap, generic solution. Which is a single, relatively strong, magnet This causes problems with Wacom digitizers. It also causes problems with the tablets shutting off on their own for no reason.
> The more high-end brands use a different system, of a long magnetic strip or line. The overall magnetic strength is identical, but it is spread out enough so as to not interfere with the digitizers and sensors. My Samsonite apparently has this. (I emailed them.)
gonene1 said:
I read a lot of reviews about this case , but not a single review that pointed out a serious problem with this case.
after being so disappointed with it, I also reviews it on amazon .
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gonene1 said:
The problem was the strong magnet at the back of the case, the same magnet that holds the hide-away stand in place.
as soon as i completely removed the cover , things went back to normal , and i could draw strait lines once again.
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Actually, I asked an Amazon Q&A question about it and everyone who answered were too dumb to notice the magnet affecting the pen input. After I provided instructions to prove the problem exists, the price dropped from about $60 to $30. Man I don't get people. I am 100% sure everyone's Gumdrop has this issue, yet people are oblivious about it. Either they don't use the pen or they don't bother actually checking for the problem.
The question I asked:
http://www.amazon.com/forum/-/Tx26FDNR9NR3Y1F/ref=ask_dp_dpmw_al_hza?asin=B00IVEHYPG
After returning the Gumdrop, I bought an Otterbox and I am satisfied.
poetryrocksalot said:
The question I asked:
http://www.amazon.com/forum/-/Tx26FDNR9NR3Y1F/ref=ask_dp_dpmw_al_hza?asin=B00IVEHYPG
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The last answer you received is:
"Not sure what issues your referenceing but we have been using this case for 3 months now with no issues at all, not even with the stylist."
Ronica Gomez
Me to never has a stylist for my tablet.
very strange what ppl where saying .
I guess most of them use the stylus as a finger replacement rather then a drawing tool.