I called sprint and have been messing about with what they told me to do but no luck. I had completely bricked my phone at one point and had to run RUU to get the system up and running again. I'm on the stock ROM again. Any ideas?
Oh also the other threads are really old and don't seem to fix my situation
I had an error 16 before all I did was call Sprint and they unflagged my phone
Sent from my EVO using xda app-developers app
I called sprint and have been messing about with what they told me to do but no luck. I had completely bricked my phone at one point and had to run RUU to get the system up and running again. I'm on the stock ROM again. Any ideas?<br />
<br />
Oh also the other threads are really old and don't seem to fix my situation
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Click to collapse
i had the error 16 before all you need to do..call Sprint have them refresh you signal....when they do that you're going to get a message on your screen saying service update please wait......let it be done and that's all...
HTC EVO LTE
luisrod03 said:
i had the error 16 before all you need to do..call Sprint have them refresh you signal....when they do that you're going to get a message on your screen saying service update please wait......let it be done and that's all...
HTC EVO LTE
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After going to the sprint store twice and calling three times somebody finally helped but it did take 30 min
other option
I just called a random number on my phone and let the call automatically take me to error 16 tech support.
another option was to go to sprint.com/chat
the online version has been reported as quicker
Just don't tell them that you were rooting or unlocking bootloader or something like that. I just tell them that my phone dropped and powered off and that when I powered it wanted to update profile, firmware, prl and software and that in the end the Error 16 appeared... that gets them to fix it quick without holdups.
I had to get my phone replaced. Luckily I have best buys no deductible insurance. You get another $10 on wallet with a new phone
Sent from my EVO using xda premium
Related
Now that we have S-OFF, is it possible to get S-ON back afterwards? (For returns and such)
I believe running the RUU will revert everything. Not 100% sure though
Run the ruu right?
any steps to take? i get to return my phone cause i cannot get the phone to actually work. no calls for me... so i would appreciate any help anyone can give
thanks
photon01 said:
any steps to take? i get to return my phone cause i cannot get the phone to actually work. no calls for me... so i would appreciate any help anyone can give
thanks
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Click to collapse
Did you try the fix people are talking about, waiting for cs and asking them to fix it, do you have error 16?
I had that problem waited talk to sprint customer care and they didn't now I am rooted with s-off hellz yeah
Sent from my PG86100 using Tapatalk
I don't think running the RUU will revert back to S-on. I saw someone had ran the RUU yesterday and he reported that he was still S-off after running the RUU. I'm not sure how one would set it back to S-on at this point. With the Original Unrevoked for the Ev0, you had to flash a zip from recovery, it was called "unrevoked S-on tool"
you'll need to run the RUU then use fastboot oem setsucureflag 3
that should do it
xHausx said:
you'll need to run the RUU then use fastboot oem setsucureflag 3
that should do it
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Click to collapse
and that 'fastboot oem setsecureflag 3' will work on a SHIP hboot? You said to never try setting S on if you have the ENG hboot, correct?
xHausx said:
you'll need to run the RUU then use fastboot oem setsucureflag 3
that should do it
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Click to collapse
Thanks. I assume you mean 'setsecureflag 3', right?
Also, does anyone have a link to a shipped hboot?
photon01 said:
any steps to take? i get to return my phone cause i cannot get the phone to actually work. no calls for me... so i would appreciate any help anyone can give
thanks
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Click to collapse
When revolutionary is run it resets your phone's activation. You need to run the hands free activation again. If it fails open up the Sprint Zone app and go to I need help, or you should have the option to activate right there. Let it activate, make sure you're on 3G and not wifi. After activation it'll reboot, at this point if you have the error 16 message stay on the line for Sprint to reset your account.
i ran the handsfree, reset the msid, talked to 2 reps, did the activation in the sprint app, did a reset, factory reset, and still get error 16...
Here's a little piece of advise that'll solve your problem.
It doesn't void any sort of warranty with sprint. So it's not an issue.
Sent from my SPH-D700 using XDA Premium App
photon01 said:
i ran the handsfree, reset the msid, talked to 2 reps, did the activation in the sprint app, did a reset, factory reset, and still get error 16...
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Click to collapse
Did you talk to the reps that come on when you just wait after getting the error 16 or did you call *2 and ask for tech support? When I had the error 16 I just stayed on the line and before I even said a word the rep knew I was calling because of error 16.
for me the call would end after getting the error. But after 5 techs, they finally did the phone off update and now it works
I also talk to a rep. I had to turn off the phone turn back on it did some update then they had me dial a number see if it worked it didn't then had me call someone I knew then it stated working againg. Then had me to send a txt to my self recived that all good.
Sent from my PG86100 using XDA Premium App
ok i have successfully rooted and s-offed my 3vo but that calling problem i have (error 16) so i called sprint and they asked me for alternative number i said no and they said its ok but they needed some personal info(im 13 and on my uncles plan)so i said i dont know as im on my uncles plan and she said ok and then she asked for name. i gave her my name and then she asked for my uncles name and i gave that to her and she said thats not what comes up so i said well i dont y and she said to go to sprint store and get them fixed. i cant go or take a chance of getting caught with s-off or root. ok so i was done with sprint. now i tried dialing ##72786# to reset hands free and hands free worked but still no calling. i tried ##3282# and reset profile and now i get verizon wireless wen i call .and now i did it again and sometimes i get sprint(mostly) and sometimes verizon.
im stuck and dont know what to do...should i talk to sprint again and hope the next person doesnt ask for info or is there a fix idk about...
thanks to whoever posts
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
life64x said:
I think you should flash a stock rom( rooted of course)...just tell your uncle that some of your friends also are having some issues with the particular phone and a new update simply needs to reset the phone by owner calling the representative. You don't need a another line..see other thread about what to say. This should be a no biggie. You are not lying and you are infact telling the truth.
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Click to collapse
its very funny for me when you said that just tell your uncle that friends having the same problem (thx anyways)but i kinda actually root and customize phones for him and he sells them on ebay etc... (im probally going to root his as he has one too) ... but is there a point to flash stock as i didnt debloat or anything just rooted and s-offed
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
I work at sprint. That just happens sometimes when the phone is reset .. make a call it will tell you to stay on the phone it then will connect you to a rep they'll reset a setting. And then you should be good.
Sent from my PG86100 using XDA App
life64x said:
No, if you do mods for your uncle..he should be responsible for it then. Reason for the stock rom was to make sure you did not get in trouble for rooting it. But it seems like no big then. Have him do it, simple as that.
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no its my phone though and i need it and i was saying that he doesnt care that was my point and im trying to fix it with costing him
It doesn't cost anything to reset the phone.
Ok here is what you do, just log on to his sprint account online. Take one of the other phones and put it on your line, any sprint phone will do as long as it isnt activated at the time. Once you have swapped the phones online just wait 5 minutes and swap the 3VO back to the line, presto you are done, just make sure both phones are off when you do this. Once you have swapped the 3VO back to the account wait 5 mins then boot it up, it will go to the activation and presto it will be all set to go.
life64x said:
It doesn't cost anything to reset the phone.
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get a new one i meant which i doubt is going to happen but i just dont feel like telling anyone and dealing it with my self
I had the same problem, after flashing no calls or texts would go through. I called Sprint, gave them the error code (from failed text msg) and she asked me to remove the battery give her the ID code on the back of the phone and she had it working by the time I booted up. I did not offer any reasons for the problem and she did not ask, I really couldn't have been easier.
I had the same problem at first and I've had 3 different solutions.
1. Update profile and PRL (seems unnecessary but its worked for multiple ppl)
2*. Download MSL Reader. Once you have your MSL go to dialer and enter ##yourmsl#. That will being up EPST. Select edit. Change YOUR number (top one) to 000000000 and leave the MSID. Reboot. Allow hands free activation to go through. If it takes longer than 5 mins hit cancel and go back to EPST (##yourmsl#) and change the string of 0's to your number. Reboot.
3. Call sprint and tell them you have error code 8 or 16 when trying to make a call. That tells them they need to reset your phone.
Via TT
this morning i woke up and tried to send a picture message. my phone rebooted and i got a message on the lock screen saying "No Signal Limited Service" i was running bulletproof 2.4.2 and the faux kernel. ive tried reflashing rom and kernel but i still keep getting the same message. any ideas on what i can do? been phone-less all day
Have you tried flashing another rom? Anyone around you have tmobile?
Sent from my HTC Amaze 4G using Tapatalk
yeah flashed another one. just got back from tmo and got a new sim, still not working. no one has tmobile around me.
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
alobear said:
this happened to me too, i called tmobile and told them my phone would not get any signal, they told me to read off the numbers from the sim card and i did, i turned it on and started working again.
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Click to collapse
where you rooted when this happened?
bought off craigs and i just got off of the phone with tmobile and they said the imei number is blocked and that the original owner needs to pay the insurance fee of $15 so im pretty much screwed.
Blacklisted phone....one of the few reasons I am skeptical about dealing with phones off Craigslist.
Sorry man
Sent from my HTC_Amaze_4G using Tapatalk
yeah dunno what to do. insurance let me file a claim cause i said my phone got stolen. i called the dude's number who i bought it from and i guess his phone is disconnected. ill give it a week and see if maybe hes just late on a payment.
this happened to me the other day with clist if worst comes to worst you have to unlock and sell as a at&t phone tmobile doesnt help much
so it wont be blacklisted on at&t? i have a friend at t-mobile and im going to talk to her to see if they can do anything at the store. ive bought 8 other phones from craigs before and never had any problems. i never thought they could completely block service from a phone.
Phone won't take ANY ## commands, goes in & out of roam, won't profile update - HELP
I'm lost on this one. So today I moved a friends evo LTE from a ED 450 single plan over to a ED 3000 family plan with a mix of phones (dumb phones, wimax phones and LTE phones). The change showed up pretty quick online, the # and phone are showing up on the family plan just fine.
About an hour or so after the change, the evo LTE quits working, starts going in & out of roam won't stick on the sprint tower even in a good area. Keeps getting error 97, won't do a profile update, the phone won't take ANY ## commands what so ever. Tried phoning tech support and chat of course they don't know anything more than me if not less so no help there. They gave up told me to bring it in to the store. I tried hard resting the phone through the booatloader even after a hard reset still won't take any ## commands. Phone just won't program at all, won't stay connected, can't make calls, no data nothing.
I tried swapping the esn off a line then back on, rebooting the phone a bunch of times (no fast boot was not enabled) and nothing seems to work. This evo is unmodified, has never been rooted or unlocked no mods at all. Is it just coincidence that it stopped working after the account change or did that affect it? I have never seen a phone not take any ## commands so I'm not sure what happened. It has the latest OTA update I rather not bring it in just because Sprint doesn't know anything anyway but will have him do that if he has to. Only thing left I can think of is to try and run an RUU on it see if that fixes it. Any suggestions or is something wrong with the radio? For now I just took that # put it on a older GSII for the time being test calls, data works fine on that line. What is causing the ## to fail? I'm stumped
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
SoraX64 said:
Exact same thing happened to me, and I had to get a replacement. I tried to do a profile update and it failed, followed by error 97s and error 1012s. EPST didn't respond at all, even after factory resets. I bet if you went to the Phone Identity screen in settings you would find that your username space is either blank or filled with gibberish.
I took my phone in with the same problems, they were stumped as well, and I paid the $36 for my replacement Evo.
Edit: an RUU didn't help at all either.
Sent from my EVO using xda premium
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Click to collapse
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
Sim-X said:
Thanks for the reply. Yup username field is blank and getting com.android.phone has stopped unexpectedly error when going under phone identity. When yours acted up did you make any recent account changes? Maybe it's just coincidence that it went out around the same time but it's just weird have never seen this before. I'm gonna skip the RUU since you said you tried it already. Did they give you a new evo or did u get stuck with a refurb?
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Click to collapse
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
SoraX64 said:
All I did was try a profile update that failed, and it wasn't the same after that. I also took the OTA.
I got a brand new Evo since they aren't doing refurbs yet.
Sent from my EVO using xda premium
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Click to collapse
Just had it brought into the store this morning, they took 30+ min to try and fix it of course they couldn't. He walked out with a brand new evo. That's just weird that the radio died like that. Wonder what would cause it, thanks for the feedback if this issues happens again I won't spend so much time messing with it and just bring it in.
I am getting kicked off of Sprint's network because I moved out of service range. I was about 4 months into a 24mo contract when I moved, so I was not about to terminate that contract. I just now got the letter stating that my line is being disconnected.
I would like to keep my HTC Evo3D phone but move to a Verizon account. I have been searching to find out if this is possible and I have turned up many differing responses. I am hoping to get a definitive answer here. I have seen that it is NOT possible, and that it is illegal.
I have also seen that it IS possible, but I can't find any walkthroughs with the actual EVO3d that I can use.
Granted this phone isn't worth a whole lot anymore, but I can't go and spend $200-300 on another phone right now when I have a perfectly good one. Is anyone willing to give me an honest opinon on my problem?
The device can be flashed to Verizon, but you will probably have to do it yourself. Most contract providers don't do flashing.
phone: HTC EVO 3d flashed to cricket
H-Boot: Jbear 1.50
ROM: Dirty Unicorns
phone: HTC one v cricket
rooted and romed
ROM: provisions
I heard Verizon prepaied allows sprint esns. Dont know the truth behind it. Call and find out. Let us know what they say. But as far as flashing goes its easy to do. It's the esn that is the tricky part.
Sent from my HTCEVOV4G using xda premium
I talked to a rep today and the info Is false
Sent from my HTCEVOV4G using xda premium
liljoka166 said:
I talked to a rep today and the info Is false
Sent from my HTCEVOV4G using xda premium
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Click to collapse
If your phone is being disconnected by sprint, then the esn is good as there is no outstanding balance on the account nor the phone has been stolen. Flashing is possible, but youll have to flash the phone manually and get a donor phone for the account to activate the other.
ipagan10 said:
If your phone is being disconnected by sprint, then the esn is good as there is no outstanding balance on the account nor the phone has been stolen. Flashing is possible, but youll have to flash the phone manually and get a donor phone for the account to activate the other.
Click to expand...
Click to collapse
i your using a donor phone it shouldn't matter if the esn is clean or not because you are changing the info in the phones
liljoka166 said:
i your using a donor phone it shouldn't matter if the esn is clean or not because you are changing the info in the phones
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Click to collapse
not exactly, you see the donor phone will be the one that will be activated, but you need a clean esn to flash the phone properly to another carrier otherwise, the phone will be flaged, once the phone is flashed, you just need to update the info of your account with the phone you wish to use and wala, its done and you have vzw service on a sprint phone.