Don't know if this is the correct forum or not, but I am certain I will be informed by somebody else should this be misplaced.
So.... I lost my phone last weekend and I subsequently filed a claim with Asurion, T-Mobile's insurance provider. However, I have a strange circumstance that did not require me to suspend my service. I was at the T-Mobile store getting a micro SIM card for use with another phone I was planning on flashing over to T-Mobile. Anyhow as it turns out, I could not get a micro SIM as it would render my service useless on my phone (unless of course I possessed a SIM card adapter, which I found existed after this incident). So the rep had to issue me a new SIM card.
After I all of that excitement I noticed I was running late picking-up my kids. So I rushed from the store, and I swear that I had all of my phones & SIM cards with me. However, upon returning home I could not locate my phone. I thought to myself that it must have fallen between the seats and that I would search for it after the kids leave. So I broke out the new SIM card and an old MyTouch 3G Slide to use during the interim. After the kids left I searched for my phone with no success. I even called the T-Mobile store and there too was informed they were not in possession of my Amaze.
I waited to file my claim anyways as I really believed my phone must be in my vehicle, especially as my truck is notorious for consuming cell phone, wallets, etc.! Sunday comes around and I still haven't found my Amaze. So I file a claim with Asurion, and I wait to hear back from them. Six hours later I get an e-mail response saying they have news about my claim. So I call the 866# and I am informed by a rep that my claim is denied because my line has been in use. I of course explain my story, and the rep claims to understand. They check with T-Mobile to see when the last use of my phone occurred and according to them it was the following day. This is odd, but my thought is that I had not used my phone the entire day prior to filing my claim thus the report of the last use of my phone.
After all is said and done, the rep at Asurion files another claim assuring me that this claim would not be rejected & that she would call me within 24 hours. I never heard from the rep so I called again only to be informed that my claim again is denied with no reason given. So again I tell the rep what happened, and again the rep says the understand, calls T-Mobile, and files another claim with all the same promises as before. Next day I get the same e-mail as I received prior which by now indicates to me that my claim is denied. This time when I call I decided to escalate the situation. Well, this only further confused the rep I spoke with as they also refused to allow me to speak to a supervisor while claiming they could solve the issue. I get placed on hold by this rep with the excuse that HE needed to contact T-Mobile. He comes back on the line, and right away starts to tell me that my line is insured not my phone! I of course already have the literature from Asurion pulled up. I very firmly explain to him that every single reason he has given me for not honoring my claim is complete BS.
This representative continued to hold his ground that my phone line is insured, that if they cannot detect the phone on the network the claim is no good and some other idiotic excuse that I rebutted. By now he can tell that I am not very satisfied with their tactics, nor his level of service. So he again places me on hold telling me that HE will speak with T-Mobile. Well... I got blind transferred to T-Mobile, and of course I am informed that they cannot process the insurance claim. I immediately ask to speak with a supervisor. So I get placed on hold, rep returns telling me that I need to wait and she asks me if she could place me on hold again, then she hangs-up on me. Great! An hour on the phone & I get nowhere.
So I decided to try the online support people. Which when I am chatting online sometimes with "customer support" I 100% feel that I am speaking with a chat-bot! This 'person' also tells me that they cannot do anything. However, he offers me phone upgrades on all 4 lines of service. So while I am waiting for this 'person' to type their next reply I began to search for an upgrade. Some upgrade it turns out to be as they are basically offering me to purchase phones at the full retail price. I let the rep know that this is such a bogus benefit and that I could purchase a phone at the full retail price anytime I wished. Enough of this; I'll just call T-Mobile one last time and inform them straight away that this is the last opportunity for them to get this right, and that after dealing with Asurion & their less than stellar service, I will not be calling them. This time I actually get a person that really understands the words coming from my mouth. He ends up filing the claim with Asurion for me, and after speaking to 10 people by now informs me that my claim will continue to be denied unless I suspend my service!
I had figured by now that no human is involved in the processing of claims. Looks like I am correct in my assessment. Sigh.... So again I get a notice this morning that my claim is ready and to call again, which is code for your claim is denied. Yup, my 5th claim is denied. So I am typing out this story of frustration while I await a reply to my 6th claim. A claim which I have finally adapted all of my responses for their automated system to understand.
I realize this is very long winded, but I appreciate your understanding of my frustration with what I now view as some sort of scheme. A scheme that is meant to bilk consumers out of their hard earned dollars, and never provide the service for which they have paid.
Am I the only person that has had this issue with Asurion/T-Mobile or any other carrier as it seams Asurion has the market cornered on providing Phone Replacement Insurance for every major carrier?!
Sadly Sent from my A500 while I feel lonely without my Amaze 4G
sorry to hear..
This is why Ive NEVER gotten insurance on ANY phone i've ever owned (be it on t-mobile, or verizon, or sprint). Because of the fact I know they all insure through asurion and I know for a fact Asurion sucks balls. Ive heard and read so many horror stories about asurion...not to mention the replacement phones they send out are usually garbage. theyre usually refurbished phones..and by refurbished phones they clean the screen, make sure it turns on, and then call it good. the same phone that went in for signal problems will 99% come out with signal problems. Eff asurion in the a, seriously. dont ever get asurion insurance again. if you ever do get insurance on the phone make sure its carrier insurance, not insurance via 3rd party (aka asurion)
i hope everything works out well for you.
Update:
Just as I planned I received an email finally approving my claim! This is what happens when an f-ing computer decides what to do. There quite literally has been no human involvement with my claim. Yet these ya'hoo's talk about fraud & all this other crap.
I got news for you idiots: when a system is finally figured out by people, then it is ripe for being manipulated.
I do agree very much with the post above me though. Stay away from the insurance for more reasons then the fact that you will be ripped off by this company. My opinion is that you save the $8/month you would pay towards the insurance & save it specifically for a fund for your phone.
Another note: I have been reading a whole lot of posts about stolen or lost devices. I highly suggest installing some program such as Lookout. I am still checking on my phone every day to see if it has been turned back on/found by somebody.
Other security ideas to consider: encrypting the data on your phone & SD card, locking the phone, password protecting the SIM card and with ICS entering owner info that is displayed on the lock screen (there are still some honest persons out there, they just don't always think to call the carrier to let them know they found a phone).
About the above security suggestions... I know that people complain about how unlocking the phone takes too much time. My sister is the biggest complainer I know. I did her a favor by installing Lookout on her brand new Amaze. Anyways, the 3 seconds it takes to unlock your phone can save you the headache later.
Just saying!
Sent from a paranoid android owner without their Amaze using my T-Mobile myTouch 3G Slide via xda premium
I've been shelling out money to these folks for the past 3yrs now.
What I want to know is did you call and tell T-Mobile that you lost the phone? Because they should be able to IMEI block it. Then I would go as far as to get a police report and then send in the claim again. Once that they see your phone is IMEI blocked then it should qualify your claim. Don't quote me on this but its worth a shot.
Good Luck.
If they don't ever wanna cooperate, always file a complaint with the BBB. Works with me
http://www.bbb.org/nashville/busine...on-insurance-services-in-nashville-tn-2131781
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Received replacement late yesterday. Upon plugging in for initial charge noticed that the usb connector is loose, and yes I am using the charger sent with the phone.
I have to say my loyalty to this underrated phone is waning, and the thought of jumping over to Samsung is worrisome. I cannot and will not use a phone that I cannot replace the battery or add memory! Sorry HTC, but the One line lacks a whole lot of thought.
If my Acer tablet had cellular capability, I would just use it. The A500 has the best battery life I've ever had in an electronic product, and is well designed & constructed. Only problem is the optics, they suck.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
`Ghost` said:
you have to realize you recieved a refurbished product, not a new one. furthemore it was refurbished by ASURION not HTC. so factor both of those in and be happy it even works. Asurion's QC is horrible most of the time it seems they make sure it turns on and then say ''okay its fine''
Click to expand...
Click to collapse
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
if you know its a refurbished phone, then dont be mad at HTC =)
I say give the OneS a good try. You may find that the removeable battery isnt all its cracked out to be. yeah no sd slot is a bummer but seriously give it a shot. Personally I would have asked for another amaze. =)
I cancelled my insurance a few days ago because of this post! I'll never send another penny to Asurion.
Sent from my HTC Vision using xda premium
Blame people that scam for all of this non sense, by all means I don't fully agree with all of asurions practices but working for tmobile I get to see the side you guys dont. People call in for claims by using there friends phones to try and get better phones, people that "lost" it and we check there call history and someone they know is using it, etc..... its easy to be upset I would if I was in ops shoes but if you understand the system insurance is great to have, I always tell people if you lose your phone first things first file your claim get it started even if u don't complete it you can get the proper direction on what steps to do once its lost to get your service up and running till you get a new one.
Sent from my SGH-T999 using Tapatalk 2
Aaueion has new. Nothing but great to me. They bent over backwards to take care of me. I went from a G2 to a one s.
Sent from my HTC VLE_U using xda premium
Cant really say I have any complains with Asurion other than the T Mobile store I went to was out of Amazes so I got stuck with a SGS2. Although technacly two SGS2s ebcause the first one had a problem where when making a call nothing would be heard, so luckilly I was in the parking lot still and went back in and got a replacement. I tried talking to the lady into letting me pay a difference for a OneS but she said not :/ I love HTCs so its kind of a bummer to have a Samsung but I cant complain too much either.
Also off topic: Glad to see the Amaze finally got CM9 working, well GSM atleast
WellTrainedVC said:
Yeah. I know now that this is a newly refurbished P.O.S.! I am not pleased at all. Just got off the phone with Asurion. They are sending me an One S. I really don't know what to do here. I want my Amaze. I'm not willing to get a product that I cannot change the battery out of or add memory to. If that were the case, I'd get an iPhone.
May send back the One S.
Sent from my HTC_Amaze_4G using xda premium
Click to expand...
Click to collapse
ONE S is probably the best phone i've ever used from T-Mboile. (after flashing a new rom with the 3dots menu removed) nice battery life, thin, slick, fast, feels great in my hand, awesome bright screen that's just the right size for one hand use. I like it much better than my S3, except the no microSD card slot part. non removable battery doesnt really matter if you have have the 3.99 warranty replacement.
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
They deductible is around 125-130$ also if you decide to go that route, PRAY or call a Tmo store ahead to see if they even have any Amaze's left. There were none at the store I filed my claim so I got stuck with a SGS2
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
edgerunner_423 said:
I just cracked my my amaze screen the other day,even had the d30 case. It just landed on its face sadly.. but what kind of deductible does assurion charge ? I'm debating on just keeping the phone cause its just a hairline crack straight up the middle of the screen.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
edgerunner_423 said:
Dang, I didn't even pay that much for the phone. I convinced tmobile to fork it over for 50... No way I'm paying twice as much for a refurb. Thanks though.
Sent from my HTC_Amaze_4G using xda app-developers app
Click to expand...
Click to collapse
I cracked my screen a few weeks ago. I also had the D3O case but it didn't help at all. the deductible was $130 and Asurion set my replacement right away (called about 23:00 Saturday night and had new phone Tuesday morning). the one they sent me was a brand new phone in a sealed unopened box, so now I have a spare battery, battery cover and SIM card.
That makes it sound much better. New phone and an extra battery will be sweet. I'll go for it. Thanks
Sent from my HTC_Amaze_4G using xda app-developers app
WellTrainedVC said:
May send back the One S.
Click to expand...
Click to collapse
I would trade my Amaze for a One S in a heartbeat. Going to the S4 processor and be able to run Cyanogenmod. Heck, the One S has a much more stable CM10 than the Amaze does for CM9. I hate that I can't get a stable Cyanogenmod ROM on my phone.
Related
If anyone out there in XDA-land has actually warrantied an unlocked or re-locked phone (in store and/or via the 1-800 number), could you please chime in and post your experience (whether you did store or 800 and what happened).
I realize that it may still be too early to ask this question, because the true kicker is whether someone down the supply chain (in store, then in Verizon, then in HTC) noticed and charged back to your account; as there may not have been enough time for bills to generate after such a chain, but I would love to hear of actual experiences.
If possible, there is no need to report back on Amazon or Best Buy or Guy-On-The-Corner They have different policies. This is a Verizon Corporate inquiry. If anyone sent it back to Verizon, did Verizon ultimately charge you for a new Rezound. Thanks
(I realize there is another thread debating whether or not HTC shares with Verizon, and whether Verizon employees are trained to check. This is not that hypothetical inquiry; I am hoping that only people who ACTUALLY did the swap report in).
Thanks!
This is interesting to me. I'm stuck wanting the "normal", for lack of better words, root and s-off method from the community. I knew that the employees don't care about root as long as they can set it back to stock. That's what I heard from my friend that worked there. I don't know about the HTC unlock though.
I did it with my first rezound. (i baught them at bestbuy for their replacement plan) no questions asked. GIVE ME NEW PHONE, they gave, I was happy.
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
I had the 'can't charge dead batteries issue' the other night. Went to store and replaced with new battery. No problems.
Sent from my Unlocked/Rooted Rezound running CleanROM 2.0/AmonRa
Thanks
treadwayj said:
not that this helps right now, but i should be able to give you an idea in a few days. bought my rezound on the 9th and unlocked and flashed that night, data started not connecting at all on the 13th. called vzw tech support on the 17th telling them what was going on, no mention of whether it was unlocked from either side, got my warranty replacement today. gonna send back the old phone tomorrow.
Click to expand...
Click to collapse
Well - You did come closest to answering out of all the other responses PLEASE let us know if you ever get billed for it (which can take months).
When I turned my Charge in to Best Buy for the upgrade plan, the dude actually SHOWED OFF to the other folks how modded that thing was, he was in awe. As much flashing I did on that thing, it should have melted. They don't care, or are not paid enough TO care. Never had a problem at the VZW store either, but those guys are usually idiots anyways.
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Hmmm
nosympathy said:
Local best buy for me looked for a superuser app, didn't see it, then exchanged the phone. Had they looked at the bootloader they would have seen the relocked. Bunch of idiots...lol.
Sent from my ADR6425LVW using XDA App
Click to expand...
Click to collapse
While Best Buy is not relevant (they probably have their own policies), that is kind of disturbing. It means they are looking.
Anyone actually do this with *VERIZON*, would love to hear if they ultimately charge you.
I know this is not exactly the same, but I exchanged my old Samsung Fascinate for a Droid Charge under warranty through Verizon. I restored the Fascinate but forgot to restore the kernel. It showed some hacked version under the system settings and was really obvious.
I sent it back and never heard anything about it...
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
treadwayj said:
i'm curious, if they do charge wouldn't that mean they should send me the phone that was broken back since in theory i would have purchased the second phone at full price?
Click to expand...
Click to collapse
No you're paying for the replacement. It sucks.
06stang said:
No you're paying for the replacement. It sucks.
Click to expand...
Click to collapse
so basically i could end up paying $850, $650 for the replacement plus the $200* i spent on the one that broke and be stuck under a two year contract?
oi vei
*with new two year contract
YES! That is why I was hoping to hear of people's actual responses with Verizon. Not having much luck with the "actual" or "verizon" part of the inquiry, but it is probably still too early to really know. The phone hasn't been unlocked long enough for people to unlock, decide they need to warranty replace, exchange it with VERIZON, and then get another bill cycle or 2 or 3 to see if they were charged.
... but I keep hoping to hear from anyone who actually warrantied an unlocked phone back to a Verizon corporate store or Verizon 800. As time goes by, maybe we will learn
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Thanks
treadwayj said:
doh! not exactly what i wanted to hear to start my friday morning.
i will keep y'all updated if i do or do not get charged
Click to expand...
Click to collapse
Please do. I suspect it will take months (has to get from Verizon store to headquarters as part of however often they ship, then Verizon has to batch all their warranty replacements back to HTC {if that's how they do it} however often they ship, then HTC has to notice {if they ever do} and push back {if they ever do}, and the Verizon has take the pushback and bill). I suspect that this can take months, at which point the question will be moot (because it will be as it will be), but it was a pipe dream of mine to see what actually happens, given the amount of guessing going on.
Good luck!
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Sent from my ADR6425LVW using XDA App
Well
nosympathy said:
I don't see from a legal standpoint how they can do anything...soon as the phone is in their possession they are taking responsibility for it no? Therefore if it is not covered by HTC for some reason, it would be there fault.
Click to expand...
Click to collapse
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
jdmba said:
There was a ridiculous number of acknowledgment clicks re voided warranty through the unlock process. I would consider this situation exactly like if you brought a phone to Verizon saying it won't work, and the somewhere down the line someone finds the water sensor tripped. The dude behind the counter at Verizon is not going to know at the time, but as the phone winds its way through the warranty replacement chain, someone will figure it out; and they probably will charge you for your replacement.
No one would be screaming 'illegal' in that case; and I believe the cases are identical.
Please note - I hope this is not the case; I have not unlocked my phone (despite desperately wanting to run Nils' ROM) because I dont have $650 to start again. BUT, I can easily see the parallel here.
Click to expand...
Click to collapse
I don't know how to feel about that either. When an employee of a cellphone provider looks at the available water marks and SAYS your phone is fine and has not received water damage and they are going to replace it for you...anything found afterwords is Verizon's own fault and they will have to deal with. I actually had apple try and pull that once. Had am iPhone where the wifi card was bad, tech at apple looked at their two water markers and said it was fine, that there was a definite issue and shed replace it. Got a call from apple saying the water marker was tripped and I'd have to pay for the replacement. I told them exactly what happened and they left me alone real quick.
Sent from my ADR6425LVW using XDA App
... and there you go. That is the heart of my inquiry.
The initial person (counter at the store) will be irrelevant, and if people turn in Re-Locked phones, will they ultimately get charged by Verizon EXACTLY the way Apple proceeded with you.
Hi All,
I just wanted to give everyone a heads up about making claims to Assurion.
TL-DR
Make sure to verify the hardware is fully in tact when getting an Assurion claim. Report even the slightest defect.
I dropped my phone about 3 weeks ago. Bummer. I got my "Like New" Assurion replacement. I immediately noticed the battery door didn't seem to fit well on the replacement, and would come unclipped very easily; sometimes when pulling out of my pouch. I shrugged it off as a problem with the door itself from opening and re-closing during the S-Off process, and just planned to buy a new door.
After flashing ROMs, S-Offing, etc, I noticed the door fit perfectly on the original as I was migrating all the data from the device (door was on because WiFi wouldn't connect otherwise). Hmmmmm.
I closely looked at the two devices, and noticed a very very small bulge coming from underneath the red cover that holds the battery. The bulge is so small, it almost seems too small to cause any problems, but it is.
I called Assurion, and they told me that if I had called in sooner, they'd send a replacement, but because I was outside of my 7 day window, they would not send a replacement.
I spoke to a supervisor (before I had my morning coffee; bad idea) and laid into him. He snapped back a bit that I should have let him finish, and he'd override the policy and send me a new replacement without forcing me to make a new claim.
In closing, if you're going to make an Assurion claim, physically inspect the device very carefully and report the smallest of problems you may find, even if you can't find the cause or think you may be imagining it.
Something interesting I noticed is that the new device did not have the VOID sticker on the screw, because I was thinking about swapping the back from the old phone to the new one. They may not have noticed, but I didn't want to chance it. The good news is now, if I have to replace a screen or something, the missing VOID sticker means I can replace the parts and they won't know I was tinkering inside .
Hope this helps someone avoid future frustration.
When I was having my OG Droid replaced, they kept sending me refurb ones that had literally TON of dust under the glass (I literally could not use it outside because of how much dust it was, you couldn't see the screen). I went through like 6 of them before they just sent me a new D2G.
I highly recommend being anal as HELL when you get a refurb from them.
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
I had the same issue with returning my brother's dumbphone. They said they had not received the phone and charged the account $519. Luckily I had held on to the proof of shipment. Two months later and after my account had been suspended twice for not paying the balance they corrected the error.
Sent from my RezAwesome S-Off running Scott's CleanROM 4.5
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
Thank you very much. I hadn't thought about that. I'll be sure to get proof of shipment from the post office.
Cheers!
Asurion DROPPED me from my insurance saying I filed too many claims in a year, when in fact they were on different phones and 14 months apart. I called Verizon and Asurion, they realized they misappropriated a claim I made for my mom on her DInc2 that my baby brother decided needed a bath. They said I should have used all of her information on the claim, I told them no because it asked for the account holder info which is in fact ME.
zone23 said:
I also report mine as lost not broken or any of that. Had a case were my mom sent one back and they said they "never got it". Believe me when I say this my mom sent the broken phone back. If they want their phones back they should us a carrier that allows tracking. That said if you are going to send one back be sure to get proof of shipping from the post office. That at least proves you shipped it then it can be between them and not you and them.
Edit:
And before someone jumps my ****, its not like I "loose" phones everyday. I have only had one claim on the EVO3D about a year ago or more.
Click to expand...
Click to collapse
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
antp121 said:
so my screen is cracked because i dropped it. should i report it stolen? or just send it back? btw NEVER broke a phone before this one...
Click to expand...
Click to collapse
Its the old "do as I say not as I do" its insurance fraud when in fact you still have the phone. You are lying to the insurance company..
PM sent..
Wait, WTF? They didn't send you a BNIB rezound? I busted my D2 back a year + ago and they sent out a BNIB. If I have to pay 100 bucks for a "deductible" they better send me a new one. not a refurb POS.
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Get rid of Asurion
It is overpriced and refurbs suck! I use SquareTrade. If they cannot fix it, they give me full retail for it deposited right to my paypal.
And they are cheaper than Asurion
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
zetsumeikuro said:
Weird they would send you a refurub.. My friends replacement from Asurion was brand new in box. Mine too.
Click to expand...
Click to collapse
I think it depends on stock. I've received both. I had a work phone stolen and they sent me a BNIB. Same for my WinMo device that was broken by the case VZW sold me.
It's odd how they replace things. When the power button broke on my OG Droid they told me to just send the unit itself and nothing else. I got a refurbished in return. When I bricked my Incredible they sent me a brand new unit with all the accessories and everything.
Sent from my Transformer TF101 using Tapatalk 2
ProtectCell rocks...just sayin
sabwjawdjw said:
Well I am glad you all had GREAT experience with Assurion. I have had 1 bad experience and it ticked me off. Had a 32gb iPhone 4S. Notice the S there. Well long story short screen cracked, paid 200, got a new one sent to me. BNIB! Well I open it. Hmm something is not right here. Wait what is this? A iphone 4? Wheres my S. Wait theres more. There is a memory change? 16GB? Really? I called and the Support said that is the phone I had insured. NOOOOOOOOOOO SIR. Thats like using a strap on with the wife. Its just wrong! So I called Verizon thinking last resort ill argue with these guys. OMFG! Not only did they contact Assurion for me, but they gave me a 200 Credit on my account, and all I had to do was take the iPhone they sent me to a Verizon store and they replaced it with a 32GB iPhone 4S. Which needless to say I gave to my wife, for her sweet brand new REZOUND!! Never been happier!!
Click to expand...
Click to collapse
Damn now that's good service on Verizon's part. But if the 4 had 32gb of memory, how the hell can you tell the 4 and 4s apart? It's the same phone with a new letter behind it and marked up price tag?
Sent from my ADR6425LVW using Tapatalk 2
Ok i never had a problem with asurion and I am still a noob but I got a custom rom! (4 bricks)finally learned enough to feel less noon. My point is this. All phones should be reported lost. You can keep the broke one and who knows, maybe you learn enough to fix it. I'm still kicking myself in the ass about the one I sent back for a black screen. I know exactly how to fix it now but I sent it back. Grrrrrr
Sent from my LG-P920 using xda premium
Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
--------------------------------
It's Better To Fail At Originality
Than To Succeed In Imitation.
--------------------------------
getrdy said:
Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
If they were kind enough to offer you the galaxy s2 then, consider yourself lucky. This is out of there control and retention usually doesnt make offers to get you a different model that isn't already offer as an exchange. I know because I do rentention, sorry to hear you had that kind of luck with everything, its a tough situation I can't comment on the reason T-Mobile doesn't have the amaze in stock but a lot of people were affected expecting a new amaze or exchange just last week it was instock because I was gonna get one exchanged but they must be really running low.
Sent from my HTC_Amaze_4G using Tapatalk 2
getrdy said:
Guys and girls today I got cheated by T-Mobile Last week I was riding my motorcycle and my phone fell out of my pocket so I got a warranty replacement phone trough Asurion for 130 bucks. It's not too much for a new device but here comes the messed up part. I get the device and it would constantly drop signal or do random reboots with no connection at all for the next half hour and crap like that. So I went to T-Mobile and told them about my issues and they gave me a new sim card so I was like ok that will fix it but no it kept doing the same stuff. I went to T-Mobile again and they gave me another sim card and told me to contact HTC about a new back cover since it might be the antena causing all the issues. I did that got the new cover and nothing same crap all over again so I got pissed off and called T-Mobile and they agreed to exchange my phone but since the amaze is currently out of stock they offered me 2 choices: HTC sensation and Samsung exhibit 2. I wount even comment on the exhibit since its not even remotely close to any type of phone that came out at the time of the amaze even stationary phones have better statistics than that crap. For the sensation yes ok that's a great phone I had before I paid 280 bucks for my amaze. So I *****ed at them for 30 more mins and the agreed to add the Samsung galaxy s2 ****rocket to the list. Anything else was "too much of an upgrade" to be aledgeble. So I had 0 chance of getting anything good. At the end I agreed to have the galaxy and I feel really cheated. I was told to call the retention center by a friend of mine. Do you guys think that it would have an impact at the situation and what would you do?
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
Don't get me wrong when I start off like this, because I AM here to help and I do completely understand how you feel but, the subject line of this is inappropriate. It's not t mobiles fault
A)there's a shortage of amazes that is completely beyond t mobile's control
B) the invoice cost of the amaze is currently $450, so offering you a phone that still carries a $600 invoice cost (still sucks because its not an amaze, cant blame you for not wanting the S2 but) ain't an unfair exchange
And C) if there's anyone to blame, its presumably apple for the customs holdup of HTC product that recently happened and is almost certainly at least a major contributer in the current Amaze inventory issue.
However... that being said. Since you accepted the order for the galaxy s 2, I'm not certain retention can help you. It did not however effect your contract in any way. I'd say once you actually receive your s2, and if you are in all fact not that happy with it, call them (dial 611 and say "cancel service'' when the automated system asks how it can help) and explain the situation. Tell them you're a diehard HTC fan and hate the S2 and that youre strongly leaning towards an Evo 4gLTE or One X and see what happens. If your contract date is indeed close to coming up, they may still offer you a bargained price on a One S, (assuming amaze inventory is still depleted then, otherwise they might be able to send you another amaze at that point).
That's all i can really say about that. Don't blame you for being upset in the least. It sucks for everyone right now. Wish I had amazes to sell for dirt cheap at my work still but they're all gone =)
sent from my Turellular Amaze 4g using xda premium
You can always go to the marketplace and trade with someone for the amaze.
Sent from my HTC_Amaze_4G
Xcor3 said:
You can always go to the marketplace and trade with someone for the amaze.
Sent from my HTC_Amaze_4G
Click to expand...
Click to collapse
Someone would easily trade a galaxy s2 for an amaze so that is always an option.
Sent from my HTC_Amaze_4G using Tapatalk 2
Double0EK said:
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
--------------------------------
It's Better To Fail At Originality
Than To Succeed In Imitation.
--------------------------------
Click to expand...
Click to collapse
It's not retarded... just because there are some stores that still have the amaze (which are few and far between if you're in a major city) doesn't mean that someone over the phone in a completely different department that runs off of completely different inventory would magically have access to a retail store's inventory. They could try calling every store in the customer's area to find one. Id say that'd be reasonable and logical given the circumstances... But even then, the retail manager would have to do a $450 override which goes against the store's ability to help other customers with issues actually related to the retail channel. Sucky situation for sure.
No offense intendex, just education is all. There is a lack of inventory on the amaze. The only ones with access are the stores lucky enough to not have sold out their inventory yet.
sent from my Turellular Amaze 4g using xda premium
Double0EK said:
Call back again and ***** some more. It's your device...they, as a corporate company, should have it available. I know there are stores that carry it so its just retarded that they won't give you a brand new one.
--------------------------------
It's Better To Fail At Originality
Than To Succeed In Imitation.
--------------------------------
Click to expand...
Click to collapse
Calling to complain to put it in "better" words is a great way to get shut down and get crappy asistance with no solutions. The customer service people could easily just shut down and go by policy and op would get no help. Since he got a gs2 then he obviously got someone willing to help but that attitude gets people no help. To address your post while ridiculous as it is, stores carry devices for sale not for exchange and T-Mobile won't take the loss on a new unit when it should be exchanged with a refurb as per the warranty, most stores are short on them as it is, unfortunately T-Mobile can't help the reasons they can't sell the amaze at the moment and customer care has a lot of things at there disposal to try and do for op but the store will make a decision following managers orders so getting one at a store is gonna he more difficult then over the phone.
Sent from my HTC_Amaze_4G using Tapatalk 2
Last time I had issues with my mt4g (my third one in a year was breaking, so I was calling to get a fourth replacement sent out) I went straight to retention and got a new mt4g sent out as a replacement but the rep was kind of a know-it-all jerk so I called back and somehow got upgraded the amaze for free(I gave the mt4g to my brother, ha). I was just nice to them and told them I wasn't happy with all the exchanges.
I was honestly shocked when they offered the amaze, but I think it was cuz I was extremely polite and kept saying I love TMobile and HTC but I wasn't happy. And prob that I've been with them for almost 15 years...haha. Anyways, I say give it a shot.
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-6
eliasadrian said:
Last time I had issues with my mt4g (my third one in a year was breaking, so I was calling to get a fourth replacement sent out) I went straight to retention and got a new mt4g sent out as a replacement but the rep was kind of a know-it-all jerk so I called back and somehow got upgraded the amaze for free(I gave the mt4g to my brother, ha). I was just nice to them and told them I wasn't happy with all the exchanges.
I was honestly shocked when they offered the amaze, but I think it was cuz I was extremely polite and kept saying I love TMobile and HTC but I wasn't happy. And prob that I've been with them for almost 15 years...haha. Anyways, I say give it a shot.
Sent from my HTC_Amaze_4G using Tapatalk 2 Beta-6
Click to expand...
Click to collapse
I got my Amaze in exchange for a faulty G2 =)
sent from my Turellular Amaze 4g using xda premium
I have manners when I speak to customer service. And I think everyone should. I just believe there is something more that a major corporation can do. I don't literally mean go in there guns blazing. Just go with a high concern and tell them you don't want any of those phones offered. You paid for the Amaze. Offered a Warranty. Opted to have Insurance. Pay for services. Why would you have to settle for something you don't want? That's all. Just my opinion.
I had other things on my mind but I edited it and decided not to post it.
--------------------------------
It's Better To Fail At Originality
Than To Succeed In Imitation.
--------------------------------
I wasn't disrespectful in any way during the call but I was really upset. Given the fact that I spent quite a lot of my personal time dealing with the faulty device they gave me they still made me pay 20$ for them to ship me the galaxy s2. I do understand that I'm talkin to people doing their job on the other end but they have to understand that I'm giving them my hard earned money and when they put me in a position like this ill just find some1 else to give it to. I don't think that ill be renewing my contract with them.
Sent from my HTC_Amaze_4G using XDA
getrdy said:
I wasn't disrespectful in any way during the call but I was really upset. Given the fact that I spent quite a lot of my personal time dealing with the faulty device they gave me they still made me pay 20$ for them to ship me the galaxy s2. I do understand that I'm talkin to people doing their job on the other end but they have to understand that I'm giving them my hard earned money and when they put me in a position like this ill just find some1 else to give it to. I don't think that ill be renewing my contract with them.
Sent from my HTC_Amaze_4G using XDA
Click to expand...
Click to collapse
$20 is a lot easier to swallow than the $50 charged by verizon in some cases.
Besides... If you're paying $4.79 a month for insurance only you might as well get the full $7.99 package that gives your (very expensive) smartphone a lifetime warranty and makes shipments for warranty exchanges $5 and delivered over night rather than $20 for 7 business days. That's a mere 10.6 cent difference per day. Even if you had no protection at all that's still only a .26 cent per day difference. Sometimes you get the level of service you're willing to pay for
sent from my Turellular Amaze 4g using xda premium
Just trade it if you want an amaze so much. Sure someone locally has one and wants an s2.
Dark Nightmare said:
Just trade it if you want an amaze so much. Sure someone locally has one and wants an s2.
Click to expand...
Click to collapse
I'll probablydo that once I get the device
Sent from my HTC_Amaze_4G using XDA
I wouldn't settle for those terms, none of those phones are comparable replacements, and they aren't limited by just their last invoice value - here is how I get s*%t done.
First, the only phone comparable is the HTC one x. Hardware wise it IS the only comparable phone. You can be nice and respectful while still explaining that this is NOT a fair trade. Just tell them that your insurance was able to provide you with a replacement, even if it is faulty, tmobile should be able to offer you the same phone or something that compares HARDWARE wise. Mention that you still don't like that the HTC one doesn't have a removable battery or external SD, but you'd be willing to take that rather than an amaze if they don't have it. Sound like you are reluctantly willing, not super excited and scamming them.
Here is the secret! The lowest tiers of all forms of customer support simply CANNOT do some things - but their boss can. Or their bosses boss. You aren't trying to get the guy on the bottom in trouble, you are "escalating the issue". One of the people as you go up the ranks will want to help you, especially if you say things like "I have been a customer for xx years", "most of my family is with TMO because I recommended you, so I'd like to know you'll make this right", and "if you were in this position you'd want a GOOD replacement, right? I mean I spent $600 on this phone and they are offering me blah blah.."
You aren't trying to be argumentative, you're trying to get what you deserve. You bought a $600 phone, spent at least $10 per month for insurance since then, and you want a phone at LEAST as good as what you had considering how much you've invested - and you DID bring all your friends and family to TMO, if you switch perhaps they will too? How much will NOT giving you a phone potentially effect their future profits? If your family leaves tmo, their friends leave tmo, THEIR friends.. some one higher on the food chain will see that an extra $100 loss is worth potentially saving years of thousands in profits - their boss will approve. It is what they do. If they fix your problem they know you will tell everyone you know how great tmobile is, how great they treat you as a customer.. if they do it make sure to thank them, tell them you understand the guys below them are just doing their job.. be thankful.
I've destroyed macbooks and gotten replacements with better specs(it took getting escalated to the assistant vice-president of marketing), I've genuinely made a lot of mistakes that are my fault.. but if they want your FUTURE business, they will do you right and overlook things. Someone will, you just have to put in the time/effort - if it is worth it to you.
And if you do settle then what about any accessories that was purchased? Are they willing to compensate you for those? The Amaze hasn't even been out for a year and its not a supported device? You buy a phone expecting to use it for at least a year. It's hasn't even been around that long.
--------------------------------
It's Better To Fail At Originality
Than To Succeed In Imitation.
--------------------------------
Shouldn't you be dealing with Asurion since they are the ones who did the original warranty replacement and gave you a defective unit? They almost certainly have more refurbs available so they should be able to send you another Amaze. Yes, it will be another refurb, which sucks, but that seems like what you want more than the S2.
Rob
Your insurance should replace the phone BTW.
You had to complain to get a gs2?
They offered it to me yesterday as an exchange upfront.
Spec wise it IS a comparable replacement. They have the same exact insides. Only real difference is the camera on the amaze is a lil better and the screens. Its just not your kinda phone. You want what you want
Be lucky they offered that though. There not going to offer you a ONE S lets say, cuz its brand new.
I do agree though, they should have more amaze's to give out and its BS that they dont, BUT if they only had one phone to offer, that would be the one I would expect because at least it has teh same specs and is not a downgrade, SPEC wise.
ITALIANNYC said:
Your insurance should replace the phone BTW.
You had to complain to get a gs2?
They offered it to me yesterday as an exchange upfront.
Spec wise it IS a comparable replacement. Its just not your kinda phone.
Be lucky they offered that though. There not going to offer you a ONE S lets say, cuz its brand new.
Click to expand...
Click to collapse
You'd be surprised what is possible when you continue to persist when others quit.. truly anything is possible when you want something bad enough.
Sent from my HTC_Amaze_4G using XDA
Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Deeveeance said:
Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Click to expand...
Click to collapse
I lost my E4G before and could not find it. I called Asurion for a replacement. Subsequently, I found my phone (before replacement arrived). Called and tried to cancel. They said cancellation wasn't an option. Asked them what to do since I found my phone. They said keep it. Number was not blacklisted. Kept the new phone in the box and reactivated the old one. When all is said and done, I traded in the old one towards E3D and activated the BNIB E4G.
Bottom line, call Asurion, told them you found the old phone and want to return the new. They will most likely say no. Tell them you can still use the old, but you must get it removed from blacklist. Hopefully, they can help you from there.
We do make mistakes.
Sent from my Galaxy Nexus using xda premium
You could donate it to a developer
Rxpert said:
You could donate it to a developer
Click to expand...
Click to collapse
Was about to suggest the same.
Rxpert said:
You could donate it to a developer
Click to expand...
Click to collapse
Not sure how much trouble it would be to get the screen fixed, but yeah, beautiful and proper suggestion.
Maybe to someone from CM, or better yet, someone close to deck or toast that could help them out.
Milly7 said:
I lost my E4G before and could not find it. I called Asurion for a replacement. Subsequently, I found my phone (before replacement arrived). Called and tried to cancel. They said cancellation wasn't an option. Asked them what to do since I found my phone. They said keep it. Number was not blacklisted. Kept the new phone in the box and reactivated the old one. When all is said and done, I traded in the old one towards E3D and activated the BNIB E4G.
Bottom line, call Asurion, told them you found the old phone and want to return the new. They will most likely say no. Tell them you can still use the old, but you must get it removed from blacklist. Hopefully, they can help you from there.
We do make mistakes.
Sent from my Galaxy Nexus using xda premium
Click to expand...
Click to collapse
Phone is only blacklisted if sprint is called I believe. Making the claim with asurion does not trigger the flag (unless they report it to sprint)
Sent from my EVO using xda app-developers app
+1 on the donating to dev..prob cost more than u you would want to spend to fix and a dev could use it to test/build etc
Damn it's bent pretty bad also?
SENT FROM MY EVO 4G LTE!!! (w/no LTE)
According to the terms you agreed to with Asurion when you made the Lost Claim, that phone is the property of Asurion now. The terms say if you ever find a lost/stolen phone, you must return it to them, otherwise it's insurance fraud.
but... if you call them and tell them you found it, and they tell you to keep it, they are giving up the ownership rights to it. then it isn't fraud anymore.
It is very sad to see an android device like that. I much rather prefer it to be an iPhone.
Deeveeance said:
Little backstory- I lost my ELTE on my way to work about a good month and a half ago, and when I got there, I was frantic and all kinds of worried. Called and called but to no avail. Called Asurion, payed the deductible and got my new phone the next day in the evening.
Snap back to now, and I find the phone scuttled in some crevice in my parking space at my apartment complex.
The pics show the damage, but this was all about a good while ago and I know its 'blacklisted' since I reported it lost, but the phone turns on and works, aside from the scratches to your fingers.
I don't know how the damage came to it (my car must have run it over and shoved it there), but the phone is here now... Poor little guy.
Question is, what should I do? Should I fix it? Turn it in to Sprint?
Are there any digitizer replacements out for this phone yet that aren't over $70??
Just thought y'all might get a kick from this. I sure did.
Click to expand...
Click to collapse
Pm me I may be able to repair it
Sent from my EVO
RECENT EDIT TO EXPLAIN SITUATION:
LOL wow guys really?
I've been royally screwed by AT&T so many times, them overcharging me, accidentally adding services and removing services to my account, charging me for a replacement sim when my calls would drop and would still charge me every single time to swap out a sim. When I had mobile insurance added to my account, I lost a phone, paid the deductible and they STILL would send my "reconditioned" phones that have flaws, scratches, issues. Took multiple devices before I got a half decent working one. Assurion is a POS company, honestly. Those who are PMSing over my post, seriously? You've never in your entire life lied, or done something for your personal gain? Against an organization or group that gains and benefits more from you? I really hope that all of you who're preaching ethics to me, really do live a righteous, sin-free life on a regular basis.
When I traded the S4 for the HTC One I did not know it had issues or broken. If I had a perfect working phone why would I want to go through this hassle?
Also...I pay for mobile insurance, if I wanted to take them on a ride and screw them over I could have claimed my device lost or broken and asked for a replace for the deductible of $199. MANY colleagues and people I know have done this. I didnt go that route.
1. In the past when I traded phones on craigslist, friends, family, etc. ATT would give me a tough time about it, Idk if this happened to anyone else or just my bad luck. They would ask me 100s of questions about what, why, how etc. I did not feel like dealing with that. I didnt like the S4 and hated touchwiz.
2. I didnt steal from them or not pay for anything. One of their reps told me to keep the other refurbished model as a spare, I didnt suggest it or as for it. They messed up, so I guess they felt like making up for it.
3. Yes HTC would take 14 days to send me back my device I send to them, all the while I would be phoneless. Dealing with AT&T was the best way to ensure I'd atleast be able to make and take calls in the mean time while this situation got worked out.
4. The original iPhone 5 I paid for I bought without an upgrade and paid full price of $500+, so I'm pretty sure they made so much money off me lol.
5. The new tax of 60 something cents to each customers phone bill will more than pay for a measly half broken HTC One
6. I've been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time
7. To the idiot that said mentality like this gets us into recession? Lol really? I pay for the service with money I work for and want a working device.
8. The reason I had to raise my voice and yell at the reps was because they refused to let me return the defective device and wanted me to just live with it or try a different phone instead. They refused to admit that AT&T and Assurion's quality control with their "refurbished"/"reconditioned"/"like new" devices have flaws and aren't tested out properly before shipping out to customers.
-----------------------EDIT END--------------------------------------------------------------------------------------------------------
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Packer2058 said:
So I originally had an iPhone 5 when I decided I wanted to try something new. I fell in love with the HTC One after reading about it and playing with the store model, so sold my 5 for $500 unlocked and went to AT&T store and used my mom's upgrade and got the 32 GB One. But for some reason that did not satisfy me initially then I returned it and went to the Galaxy S4 and decided I was gonna stick with it, till the same old TouchWiz ruined the experience for me over time. Decided I wanted to go back to the HTC One because I missed the front facing speakers and blinkfeed SO MUCH. Plus Sense 5 felt a lot smoother and quicker. I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something. So they said they would send me a replacement warranty exchange right away.
So here it goes...
Device 1 they sent me had scratches all over the unit, non centered camera lens in the back and the vibrate rattled. So I called complained and then they sent me another one.
Device 2 had 4 dead pixels and 2 HUGE gaps. Called and yelled at them again and they said they would send me another device.
Device 3 would not charge past 85% and hold it for more than an hour. Called them and yelled at them and demanded that they fix my issue and send me a brand new device. All the while the lady that I was talking to accidentally put a request for a warranty exchange to be shipped out and she got a manager override and shipped out a brand new device to me.
Device 4 (New) & Device 5: The new unit had no vibration AT ALL, tried everything and every setting NOTHING. Device 5 was the used refurbished and was actually closer to perfect than the New in Box and Sealed device they sent me. I called and made a big fuss about the new one yet again and they said nothing could be done and I had to return both the devices and we could go from there and another new device being sent to me is out of the question. I argued some more and yelled some more before they said send back Device 4 and the manager told me to keep the Device 5 refurbished unit for now.
Device 6: I had to wait a week till they received Device 4/"New" unit before I called them and spent an hour on the phone arguing with them. So turns out they sent me out another brand new device and they're letting me keep the Device 5 refurbished unit thats working well. I asked what to do with the extra phone and their manager said "use it as an extra MP3 Player or camera..."
LOL so I'm giving one of the phones to my dad and keeping the other. Took a month but I got the better end of the deal no?
Click to expand...
Click to collapse
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
I was past my 14 days so traded this kid on craigslist for a 64 GB HTC One Silver. After going home I noticed dead pixels and screen discolorations on the One, I talked to AT&T and *****ed at them that the phone has issues, and dead pixels. They were skeptical as to how I went from the S4 to One again and I just told them I traded with my uncle or something.
Click to expand...
Click to collapse
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
cdordon said:
Awesome man. Good to see someone screw AT&T instead of AT&T screwing the person!!
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
haha for sure man ... in the end i almost gave up ...it was so draining
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Mr.Mischief said:
Getting the extra phone is great, but you should have called HTC. They'll repair any HTC device as long as it's still in the 1 years warranty period.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
Click to expand...
Click to collapse
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Packer2058 said:
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exxhange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time ... F**K ATT lol
Click to expand...
Click to collapse
That's fine and all, but still. What you did was basically unethical and in regards to what you did, you were no better than AT&T, despite their shortcomings.
JazzyCarr0t said:
True that...you made the trade for the scratched up One. How is that AT&T's fault? I find this whole thing to be pretty unethical.
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
no dude that guy got the phone from ATT warranty exchange, he didnt even use it, when he gave it to me cosmetically it checked out ... i noticed the dead pixels after i got home... MOST of ATT's warranty exchange refurbs have dead pixels and other issues ... and ATT deserves anything bad that could happen to them with the amount they overcharge their customers and the new little maintenance charge they added to each and every customers bill? ive been grandfathered into their Unlimited Data plan and when I used to go above 2 gb or 3gb they would restrict my speeds and Bottleneck me every single time and sometimes i wouldnt even get HSPA+ speeds let alone LTE speeds ... F**K ATT lol... im one for morality and ethics, but not when ive gotten screwed over by someone or an organization ..
You seem not to understand that the Corporation NEVER, gets screwed. When AT&T does its audit at the end of the year they will just determine that they have to make people pay more.... Like by not honoring 18 month upgrade cycles any longer, next they will add another hundred bucks to premium devices on contract like Verizon. This stuff only screws us in the end.... You should have taken this up with HTC.
Sent from my HTC One using xda premium
Fight the power! Big companies need to bend over once in a while for their customers.
pbp8ntballer said:
Not to be that guy, but you traded your brand new Galaxy S 4 on with someone on Craigslist, *****ed at AT&T for the Craigslist phone being messed up, and then lied to them on how you received it?
I could see how karma worked itself in your experience with AT&T.
Click to expand...
Click to collapse
I agree with this. It's people with a mentally like the OP is what got us into the recession. Getting stuff and not being responsible for their decisions or actions and getting bailed out somehow.
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Packer2058 said:
I did call HTC, and they said it would take over 14 business days before I would see my phone again .. i didnt wanna wait that long
Click to expand...
Click to collapse
Yeah, that's a pretty accurate estimation. I'm on prepaid and I've never purchased a phone from the carrier, so I've never really been able to complain to them.
Sent from my SAMSUNG-SGH-I337 using Tapatalk 2
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
That's different. Warranty states it covers any phone you are using.
Sent from my HTC One using xda app-developers app
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Personally why do we give a F about a billion dollar company like AT&T?
I personally screw them by getting the HTC One on a subside price and then porting out without getting ETF. Now that's a whole different story.
F them
Sent from my HTC One using xda premium
gunnyman said:
I've had att warranty cover phones I've bought on Craigslist. Don't see a problem. I don't yell at anyone when I call though. More flies with honey ya know?
Click to expand...
Click to collapse
I find this whole thing odd. I bought an HTC One locally, it was only 3 days out from the purchase date. The camera wouldn't focus at all. I took it to a retail store, they wanted a receipt from where it was purchased, no go. I went to the service center, they said they can exchange it when the 14 days are up. I called up 611, said I bought it locally from a 3rd party, and that the camera was broken. They checked the notes from the service center who verified the problem. They sent me out a new device, not a refurb, without any hassle, even gave me priority shipping for free.
AT&T is getting another $75 over the course of my 5 two year contracts with that new admin fee. They have also pushed upgrades from 18mo to 24mo in the last couple years, which means I pay way more than buying the phone outright. I have no problem with what the OP did, if you are getting fu**ed in the ass, at least fight it, don't sit there and take it and buy into the fear of more fees, they are coming regardless.
side808 said:
Wow... Did you seriously just post a topic on how you cheated at&t to brag about it? I don't like at&t at all but to do this is just wrong. Not only is it unethical it's just plain stupid. Like someone mentioned you did not win in the end. AT&T will rape your ass for the next 2 years.
Click to expand...
Click to collapse
He didn't cheat them. The phone has a warranty on it for the first year. Doesn't matter if you are the original purchaser or you bought it used. Lay off the op.