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For the most part I have read that the replacement phones are not harware locked. The few that come back that are hareware locked are the exception to the norm. Is this true from those of you who have gotten a replacement phone?
I'm curious about this as well since I have one on the way...any ideas?
Sent from my SGH-T959 using XDA App
I soft-bricked my phone that was hardware locked and had to order a replacement. My new one is not hardware locked.
bigragu said:
I soft-bricked my phone that was hardware locked and had to order a replacement. My new one is not hardware locked.
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Click to collapse
can you tell if it's a new or refurbished one?
No. Do you know how I could tell?
Hey there! First post and maybe I get to help someone?
I haven't replaced my phone yet, but it started out unlocked and ended up hardware locked after rooting using the OCLF V2+ and then un-rooting by reversing the procedure (was in a panic regarding the OTA update).
Not sure if that's an "unintended feature" or just something boneheaded I did, but I don't think it had anything to do with the JI6 update as I haven't seen any notifications yet - seem to still be JFD.
I found out I was hardware locked when I tried to re-root again later in hopes of making a backup should catastrophe strike OTA. Resumed panic mode until I found this thread: forum.xda-developers.com/showthread.php?t=802763&page=2
The files posted by untermensch there reportedly resolve a hardware lock.
I was trying figuring out how to actually use these files in the stickies when I stumbled across this alternate method of rooting, and opted to try it out first. Easy-peasy: forum.xda-developers.com/showthread.php?t=786877
So now I'm rooted and was able to perform a nandroid backup , though I checked and I'm still hardware-locked... I reckon if the day comes I want to fix that for some other purpose I'll sleep easy knowing that method linked above is there to fall back on.
[EDIT]: apologies for the formatting above... evidently I'm not permitted to post links to within the forums yet
in case you're wondering, there IS a fix for hardware lock in the dev section.
Heres the thread:http://forum.xda-developers.com/showthread.php?t=804305
I just swapped my sim and sd to my replacement phone. It is definitely not hardware locked.
The only thing different I've noticed is the sticker underneath the battery cover looks different than the one on my original vibrant. It looks sort of generic. I remember the original having a samsung graphic on it, where as this looks very plain, with just a minimal amount of text on it.
It did get the ota software update minutes after I swapped over. Runs decent.
Sent from my SGH-T959 using XDA App
allthrottle said:
I just swapped my sim and sd to my replacement phone. It is definitely not hardware locked.
The only thing different I've noticed is the sticker underneath the battery cover looks different than the one on my original vibrant. It looks sort of generic. I remember the original having a samsung graphic on it, where as this looks very plain, with just a minimal amount of text on it.
It did get the ota software update minutes after I swapped over. Runs decent.
Sent from my SGH-T959 using XDA App
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cool good to know I have read some ppl have had problems running the hardware fix. It would be nice to have a excape plan lol. Is there any way to tell if that one was refurbished I only ask because you brought up the sticker issue. Either way it is a lot better than my bricked phone
ok about to root and rom. will verizon know if i call them for service questions? what i mean is, i suppose for a tech support call they can do over-the-phone diagnostics. right? if i call for tech support are they able to determine i am rooted and rommed through their diagnostics?
would i need to return to stock prior to making a tech support call to verizon?
thanks
there are honestly very few reps that know anything about the phones they sell
I'm not sure why you'd call Verizon for diagnostics on a device that's not running their software anymore. I'd think talking to the dev would make more sense. I suppose the could tell, but care? Probably not. I told the manager where I got mine that I intended to root it as soon as I got home shd that my old Incredible was already rooted. His only question was how much better the battery life gets.
They will try to help you for sure but they may no be able to since you do not have stock. They can not look up your phone info on their end but they may ask you for info like software or info about the phone from about phone that could give it away. Honestly you're probably better off posting your issue on this forum and having XDA help.
They wouldn't be too helpful not because you rooted but because you have a different piece of software on your phone.
It'd be like calling Microsoft because your copy of Ubuntu is acting up.
>_> big red is all knowing >_> they will find you.. they will GET YOU! >_>
I don't think they can see what software you are using, but I do believe they may be able to see your radio version.
So what about if i pay my bill with the My Verizon app and the thunderbolt ( which they know i have) is not yet supported by them? Not that i care but id think that be a huge red flag lol
Sent from my ADR6400L using XDA App
littleguevara said:
So what about if i pay my bill with the My Verizon app and the thunderbolt ( which they know i have) is not yet supported by them? Not that i care but id think that be a huge red flag lol
Sent from my ADR6400L using XDA App
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Anyone can google "My Verizon.apk Thunderbolt", download it, and put it on their phones. Even non rooted fellas. So no, this should not throw up any red flags other than you are using a modded application.
U r legally allowed to root so dont worry about it
Sent from my ADR6400L using Tapatalk
I did this a week ago, my TB lost 3G completely at the house and 4G only works in PHX. It just happens the wife's D1 had no 3G so I called and we went through some settings on the phone and they checked the IMEI number etc. Found out the following day after talking to several Verizon people that the issue was the SIM card on the phone so I took it in and they replaced it and that fixed it.
I was rooted when I called, I went back to stock before taking it in and replacing the SIM card. They knew nothing at all.
It would be wise to just find help elsewhere. I find that online support is better than verizons anyways
I am an AT&T tech rep, so I can only speak for here. Bu universally most of us, despite carrier, that know what they are doing will answer the same from what I've found.
When someone walks into the device support center with an obviously rooted I won't exchange it for them. I will help them, find answers, and tell them how to fix it. I will also explain any known problems, or past problems, I know about with various roms. But I won't exchange the phone. And it's not to be mean. But often times when a person does come in with a rooted phone the issue they are experiencing is with the radio they flashed or the rom they are using. I see this a lot with the Inspire as is.
If I deem it to be an actual hardware issue and I can very the rom is not the issue then I will tell them how to take the phone back to stock so I can exchange it. For the Inspire I keep a handy sd card with the stock image there that I can flash it back right away.
If I know a phone has been rooted and the person brings it back to me with it flashed back to stock, I will exchange it without a problem. The phone is still under warranty and the warranty does explain in most products that not current software alterations exist (Ie: rooting, clockwork mod, unlock boot loader). If it's back to stock then warranty guidelines are meet.
Now with that being said, I have physical access to the device. Over the phone, the only way they would really be able to know is if they asked the software version, baseband version, kernel version, etc... and knew what they were off hand. Things like that. They can't magically peer into your phone over the air to see what's going on with it. That's the reason for their little script techs over the phone have to run through.
Ultimately, the advice mentioned above about asking the dev or the rom thread is the best you'll get. Most times this is your best place to look after a custom rom has been flashed. If a problem is deemed hardware and not software and you have to have it exchanged, flash back to stock and take it in. No tech rep will care if it was flashed back to stock (unless they are having a really miserable day and can prove it's rooted. but that's few and far between and not specific to any company).
Hi there. To cut a long story short I rooted my phone after like a day of buying it from brand new (T-Mobile branded). Then I proceeded to flash it three times, different files. I am confused now, because I definitely want it back to how it was - not sure about the T-Mobile branding though lol, since I am on a different network provider, plus also I do not want it rooted any longer.
Basically, I want this phone to be like it would be if you bought a brand new, sealed sim free phone if you understand. To do this, does it depend on my current kernel (flashed) or firmware or what (I have no idea about both of these, I can give you them if it helps, just tell me what to look for).... Thanks in advance.
dynamicbot said:
Hi there. To cut a long story short I rooted my phone after like a day of buying it from brand new (T-Mobile branded). Then I proceeded to flash it three times, different files. I am confused now, because I definitely want it back to how it was - not sure about the T-Mobile branding though lol, since I am on a different network provider, plus also I do not want it rooted any longer.
Basically, I want this phone to be like it would be if you bought a brand new, sealed sim free phone if you understand. To do this, does it depend on my current kernel (flashed) or firmware or what (I have no idea about both of these, I can give you them if it helps, just tell me what to look for).... Thanks in advance.
Click to expand...
Click to collapse
use the search its on the top right of the screen
its better cuz ull get the info u need faster
just type ( back to stock ) or (unroot ) etc
qwerty warrior said:
use the search its on the top right of the screen
its better cuz ull get the info u need faster
just type ( back to stock ) or (unroot ) etc
Click to expand...
Click to collapse
Hi thanks, yeah, but I am a bit thick to be honest even with those I got confused. I read different things like suitable for this firmware or that, I can't even find my firmware becasuse my phone just comes up with "Connection problem or inncorrect MMI" or something like that whenever I type a # code into the dialer.
I believe I am supposed to be already on the stock one??? Doesn't make sense.
Hi does it make ANY idfference at all if my phone was T-Mobile branded? I then went on to root and flash x 3 without looking into it too much, should I use a specific one because it was originally TMobile?
Read the post in dev section rr debranding.
jje
Sent from my GT-I9100 using XDA Premium App
Has anyone here been successful in unlocking a Galaxy S2 from Virgin Mobile? Exact same phone as Bell Canada I do believe.
I have tried chainfire's method, but the scan turned up nothing. There are alternatives through websites/purchases but I am a little leery about giving someone 50$ to MAYBE unlock my phone. I am also worried about potentially bricking my phone. My warranty is now void due to rooting and installing a custom rom and neglecting to back up my original software (stupid I know. What's done is done).
Is it even possible to use a different sim card in these phones from said provider?
Sent from my GT-I9100 using XDA App
Since you're rooted install this app and run it.
A second vote for Helroz's's's's tool. It works well and also can back up your EFS folder regardless of whether you want to unlock or not. EFS back ups can come in very, very handy.
Thanks a lot guys, I appreciate the help. I am not entirely sure I know what "busybox" is though or how to install it. I'll check a few guides and what not to figure out what exactly I'm doing.
Now, before I go about this, I want to ensure that I cannot brick my phone should I screw something up. I know that the other program I used only read and didn't write so bricking wasn't a problem. This one however I've been told does both so it's always a risk.
My phone's approximately 2 months old and I don't have the original firmware to go back to stock nor do I have a JIG yet to remove the yellow asterisk from boot. If I screw something up ,I'm in a whole world of hurt haha.
Thanks again guys
- Chris
I ran the tool (as a SGS at first, realized my error and quickly deleted said files and ran the SGS2 ones instead. Swapped SIMs with my roommate (Rogers) and made a phone call. Sure enough, it rang.
Thank you guys very much for the input
Now I have to find stock firmware and a JIG for warranty purposes.
Definitely going to donate to the devs of that app
- Chris
Here is a conversation I had over at Motorola Live Chat. Looks like If you rooted your phone your not going to get the ICS update over the air
Denz: Hi, my name is Denz. How may I help you?
ME: Oh hi
ME: I want to know what the problem is with the ICS OTA for RAZR
ME: Why havn't I recieved it?
Denz: We apologize for the inconvenience. Please allow me to assist you with that.
Denz: May I know your location?
ME: Phoenix
Denz: Please provide the serial number: Go to Settings, About Phone, Status, get the IMEI.
ME: serial number of my phone?
Denz: Yes.
ME: ***********
Denz: I will need to check some performance related information from your device will that be okay?
ME: what are you checking?
ME: Data speeds?
Denz: I will need to check the eligibility of your phone for ICS
ME: oh ok
Denz: Thanks. One moment.
Denz: Has the software been modified?
ME: Software?
Denz: The operating system. Have you "rooted" or downloaded a 3rd party OS/software/
ME: Im not very techie what do you mean?
ME: Oh I ley my brother root my phone
ME: So I can't get the OYA?
Denz: I see.
Denz: Hold on.
ME: OTA*
Denz: You still have the option the option of sending your device in and paying for a repair evaluation.The flat rate repair fee for rooted devices is currently the same as the Out Of Warranty fee That's $159 plus tax.
ME: Repair what?
ME: My phone works
Denz: Yes, the only way we could get it back to the original version so you can get the ICS update is to send the phone in.
ME: Lol how am i supposed to get phone calls from important ppl?
ME: you guys are funny
ME: Ill ask my bro what i need to do
ME: Thx for the help anyway
Denz: I understand where you're coming from. Prior to the update and since we released the phone, we had
Denz: advised phone users not to root the phone because they may not get future updates.
Denz: I'm sorry but you have the option to send it in.
ME: lol wish i got that advise. ive been getiing system updates
Denz: I mean specifically for ICS update.
ME: Thats fine no problem im sure my brother has a solutuion
Denz: Okay then. Is there anything else you need assistance with?
ME: No you have a nice day sir/ma'am
Denz: If you need any more information get in touch. Thanks from Motorola, bye!
Ignore this !!!!! I received the download and I am still rooted. Well don't ignore the fact that the Moto employee tried to sham me out of 159 bucks also ignore my bad grammer plox!
So if your phone is rooted you may or may not get the OTA ans WILL have to sideload.
It doesn't really matter if you've already side loaded now does it. Don't worry with silly moto. Just do with your phone what you wish and forget their silly nonsense. And I'm with the countless others that have stated in other threads. I believe they have some kind of tracking software that they aren't telling us about. I'm not saying its the same as carrier IQ but I'm sure its something similar.
That's crap I had my phone rooted prior to .181 and I got the ics OTA. Granted I lost root after .181 and I did a factory reset before getting .181. So that shouldn't be the problem.
My wife has a maxx and has never rooted or anything ans she still hasn't gotten ICS
Sent from my DROID RAZR using xda premium
It is ofc bull****.
Well, from what I've been reading... If ur phone is rooted, you cant even side load ICS. So it would make sense that they wouldnt push the ota to a rooted device. I'm sure they have a way of knowing if ur rooted or not..
That being said... Theres always the option to flash back to stock, and wait for the ota, or side load it. I personally chose flashing stock, then side loading. I like fresh installs, especially with an upgrade this size. Less variables = lees chance for errors... but thats just me
Lol well know they have my serial number and the fact that im rooted so ill have to sideload later tonight when i have time. I also may wait a few days just to see how accurate this employees facts are.
Team420 said:
Well, from what I've been reading... If ur phone is rooted, you cant even side load ICS. So it would make sense that they wouldnt push the ota to a rooted device. I'm sure they have a way of knowing if ur rooted or not..
That being said... Theres always the option to flash back to stock, and wait for the ota, or side load it. I personally chose flashing stock, then side loading. I like fresh installs, especially with an upgrade this size. Less variables = lees chance for errors... but thats just me
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Click to collapse
that is not true...i used razr utility to reverty back to stock .181 and had re-rooted it....then side loaded the official OTA .211 with razr utility 1.7 .....not a problem since !!!
just one thing i havent figured out is, how do i go back to stock .181 so i can recieve the OTA, like i said, i have had not one issue with sideloading it myself but i would still like to see the actual OTA...it would satisfy me lol
..
I too was wondering. My folks got the OTA yesterday, on non-rooted MAXX's. My MAXX, rooted, has nothing.
Am I out of luck, and will I have to side-load the ICS?
I guess the question is anyone with root not in soak recieve OTA yet?
Sent from my DROID RAZR using xda app-developers app
Somebody try this again
But lie when they asknif ur rooted
Tell them its a hundred percent stock
See what they say then
I bet they have no way to tell
Sent from my DROID RAZR using xda app-developers app
lucidvtec said:
Somebody try this again
But lie when they asknif ur rooted
Tell them its a hundred percent stock
See what they say then
I bet they have no way to tell
Sent from my DROID RAZR using xda app-developers app
Click to expand...
Click to collapse
They didn't even ask....
George: Hi, my name is George. How may I help you?
Tim Timmons: I want to know what the problem is with the ICS OTA for RAZR
Tim Timmons: I still haven't gotten it, but my folks with MAXX phones, have.
Tim Timmons: and we live in the same town
Tim Timmons: ??
George: Sorry for that wait
George: We do apologize for the inconvenience. Do not worry, we will do our best to assist you on this.
George: Let me check that for you
Tim Timmons: thanks
George: Now I need the system number of the phone just for a documentation purposes, May I have it please?
George: The system version will be Setting > About phone > System Version
Tim Timmons: XXXXXXXXXXX(IEMEI)
George: Thank you
George: I have tried to check this information in my end and I regret to say that we do not have the exact date about when will be release.however the Update is been going on at the moment. .the update will be pushed out by Motorola in batches to all users over a few week time period.So kindly wait for the notification to be send to your phone.
Tim Timmons: 6.12.181.xt912.verizon.en.us
Tim Timmons: But how is it sent - by locale, or what?
Tim Timmons: and how did you check? You asked for version info, and before I gave it to you, you had a canned response....Can you check again, please?
George: It's gonna be send randomly
George: Yes, I was able to check with my system. sorry, i only needed your system version for documentation purposes.
George: The update will randomly send by our Engineer. And it all users will receive the update batches to batches in over a few week time period.
Just went to Moto's website and did the chat with rep. They explained to me that they are still doing just the test users at this point with Verizon customers and that I will most likely be receiving it over the next couple of weeks.
The "Supervisor" I spoke with later was able to tell me that they can check via a application they have, if I am rooted, my IP, and a few other things.
And......those that are stock, rooted, will not get the OTA.
I don't know whether to wait impatiently, or attempt side-loading ICS.
I just talked to them to and the serial number some how tells them that the device has been rooted.
I even unrooted just to see.
Sent from my DROID RAZR using xda premium
Well i think im just gonna sideload ot anyway. I just need to find the best barney style instructions. Im rooted, i dont use roms so im stock so i just need the best surefire way to make this happen. Sounds like to me though, moto and Verizon are punishing root users for no reason. I love moto phones but this may be my last one that i buy.
Sent from my DROID RAZR using XDA
Pretty sure I saw a few posts in the forum from people who got the update while rooted, just they lost root and rerooted.
Team420 said:
Well, from what I've been reading... If ur phone is rooted, you cant even side load ICS. So it would make sense that they wouldnt push the ota to a rooted device. I'm sure they have a way of knowing if ur rooted or not..
That being said... Theres always the option to flash back to stock, and wait for the ota, or side load it. I personally chose flashing stock, then side loading. I like fresh installs, especially with an upgrade this size. Less variables = lees chance for errors... but thats just me
Click to expand...
Click to collapse
I'm rooted and sideloaded ics.
Sent from my DROID RAZR using xda app-developers app
cheatthepocket said:
Well i think im just gonna sideload ot anyway. I just need to find the best barney style instructions. Im rooted, i dont use roms so im stock so i just need the best surefire way to make this happen. Sounds like to me though, moto and Verizon are punishing root users for no reason. I love moto phones but this may be my last one that i buy.
Sent from my DROID RAZR using XDA
Click to expand...
Click to collapse
On here mickievminnie has an on device way that i used and is very straight forward. It might hang up at one or two points but then you just redo it.
Sent from my DROID RAZR using xda app-developers app
so it sounds like they can tell if your rooted and even if you unroot with voodoo ota rootkeeper they can still see that your phone is root and maybe they will not be sending out the ota to us rooted folks so maybe it is wise to unroot for a couple of days or a week just to see what happens